Who Uses This Software?

Mid Size Business, Small Business Supported Countries - Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, UK, US.


Average Ratings

1867 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month
  • Pricing Details
    Per Month Price: STD: $15; PRO: $35; Agency: $200; Agency Plus: $300;
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • Zoho Social
  • www.zoho.com/social/
  • Founded 1996
  • United States

About Zoho Social

Zoho Social is built keeping in mind the needs of growing businesses -- those that are starting to get serious about social media marketing. We've built the product to help you build your social media presence, without having to worry about setting things up, getting trained, variable costs, etc. We're working hard to keep things simple and offer value for your money. Easy enough for you to understand and get started within minutes.


Zoho Social Features

  • Analytics
  • Automated Publishing
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Targeting
  • Keyword Filtering
  • Multi-Account Management
  • Post Scheduling
  • Campaign Analytics
  • Competitor Monitoring
  • Customizable Reports
  • Engagement Tracking
  • Influencer Tracking
  • Lead Attribution
  • Multi-Channel Data Collection
  • Post Scheduling
  • Automated Publishing
  • Brand Tracking
  • Content Management
  • Customer Engagement
  • Multi-Account Management
  • Multi-User Collaboration
  • Post Scheduling
  • Reporting/Analytics
  • Social Media Monitoring

Zoho Social Reviews Recently Reviewed!


Capterra loader

Maintain your online reputation and enhance your online presence!

Apr 25, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1) Adaptability: Zoho is very easy to configure and it can be easily customized to suit your business process.

2) Schedule Posts: This should be the main reason why I chose to use Zoho in the first place. At the beginning of every week, I normally create a road map or a content calendar with different kinds of posts that I want to post during the week. Zoho allows me to schedule these posts individually or collectively throughout many social media platforms.

3) Crucial Data: Zoho churns out relevant data that is easy to understand and can help you make informed decisions. It can even tell you what the most convenient time would be to post something on a particular platform - based on the maximum user engagement at a particular time in the geography that you are dealing with.

4) Dependability: So far, I've not witnessed any of my posts fail with Zoho. There have been a few instances like these that occurred when I had used other alternatives. So, I guess it's safe to say that Zoho is reliable - and this is important for digital marketing agencies where clients can get real cranky at times (I've freelanced with a few of them, so I know how risky a failed post could be)

5) Android App: Zoho has an android app that surprisingly notifies me way before an actual social media application does! However, though the app has a lot of powerful features, there's still a lot of scope for improvement.

Cons: 1) Platform Integration Range: Though Zoho caters to the most prominent Social Media platforms, it has still left out a few less common ones. However, people still used these platforms and have their own reasons for doing so. So if Zoho can integrate with these platforms, it would be great!

2) Media Sharing: I found that when it comes to sharing pictures or videos, the user interface suddenly becomes a bit cluttered and hard to navigate through. Still not a deal breaker for me, however, If you're new to social media marketing and if you haven't tried out any alternatives previously, it's going to be a tough process until you get the hang of things.

Overall: I stumbled upon Zoho Social about a year ago when a friend of mine (who works at a Digital Marketing Agency) suggested it to me. It took me a while to consider it, but when I started using the software, it certainly made things a whole lot easier. It enabled me to cut short my social media management tasks in half and focus on other important aspects.

NOTE: Since I'm also into e-commerce apart from my full-time job, I found that Zoho doesn't do well in this aspect. I have various reasons for this. The most annoying one is when you have to add shoppable items individually and the whole thing becomes a mess. However, I have tried out a few of Zoho's alternatives and they seem to be doing fine only in this aspect. So, bottom line, if you are planning to use Zoho for e-commerce, I strongly advise against it.

An elite social media management tool

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoho Social is an excellent way of keeping all of your social channels in one place. As a Digital Marketer, I've tried any different platform including the 'big brands' which offer fewer features for a higher price. I enjoy the interface of Zoho Social as it's modern, clean and easy to use whereas others seem to be dated and clunky. Zoho Social allows me to do everything I need and more! It's also the first social media management tool I have come across that allows me to manage my Google My Business account which in my opinion is a fundamental channel. There are endless features such as advanced analytics, post scheduler, message centre for all of your messages across the different platforms and 'brand health'. I'm looking forward to any and every new feature that will be released in the future.

Cons: I wish I was able to exchange one of the 6 set social media accounts. For example, I manage two LinkedIn company pages, for the same brand, but one in London and one in Melbourne - I would like to also add Melbourne instead of using LinkedIn Profile. I wish that I was able to manage Instagram DM's in the message centre. I wish they have didn't remove the support for Google+ as Google+ is shutting down for consumers only and not for business - we hope to maintain our Google+ account and will have to manage this outside of Zoho Social. This may, however, not be down to Zoho as Google is removing Google+ API.I wish I was able to exchange one of the 6 set social media accounts. For example, I manage two LinkedIn company pages, for the same brand, but one in London and one in Melbourne - I would like to also add Melbourne instead of using LinkedIn Profile. I wish that I was able to manage Instagram DM's in the message centre. I wish they have didn't remove the support for Google+ as Google+ is shutting down for consumers only and not for business - we hope to maintain our Google+ account and will have to manage this outside of Zoho Social. This may, however, not be down to Zoho as Google is removing Google+ API.

A Host of Features at a Much Cheaper Price

Jun 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I stumbled upon Zoho Social accidentally when I was looking for a social media software for my company. We are a small company and even smaller social media and marketing team (only 2 strong), so we didn't really a huge budget to devote. Our requirement of features centred mainly on being able to schedule our posts in advance, schedule the same post multiple times, monitor our performance across different channels and create a content and publishing calendar. We had narrowed down to Hootsuite (which we found to be powerful, yet too expensive) and buffer (which was cheap but didn't meet all our feature requirements). I was very pleased when I came across Zoho Social, which offered us the best of both worlds. A host of great features at a much cheaper price point than Hootsuite. It meets most of our feature requirements and is a lot pleasant to look at and easier to use than Hootsuite (which we found to be a little clunky at times). Everything is really accessible, the most relevant metrics are on the home page itself, the reports give a good overview of the KPIs, and it's all so easy to use. One feature I loved is that you can track how many times a user has interacted with your brand on different channels, and then share the same information with your other team members (through the Collaborate tab). All in all, a power-packed software with all the best social media management features built in. I discovered Zoho Social a day before when we were about to make the final call, and I am really glad we did!

Cons: My biggest problem with Zoho Social has been the inability to customise our set of features. The Standard plan offers most of the features, however, the Publishing Calendar is only there in the next upgrade, the Professional plan. I don't really need the other set of features like additional brands and team members, and thus don't see sense in upgrading just for one feature. When I got in touch with their customer support team, they told me that they do not allow any customisation and the features for each plan are set in stone. This was really disappointing, and Zoho Social might have been the perfect social media management software for me if not for this.

Almost Perfect

Oct 01, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I have tried a lot of social media management platforms and never really considered Zoho Social. I thought of them as mostly a CRM platform, but when I saw their CRM Plus which included CRM Social and many other platforms, I decided to give it a try. I have to say that I have been very pleased with the ease of use, the browser integrations and the reporting. When you log in to your account, you can immediately see how your brand is performing via the Brand Health Dashboard. At a quick glance I can see which platforms and types of posts are getting the greatest engagement. Everything is so darn easy. The performance, the posts and the live stream are easily accessible on the Brand Health Page. Another nice feature is the Smart Q, which will automatically suggest and schedule posting times based on the percentage of top engagers that will see it. If there is not an optimal time on that day, the Smart Q will suggest the next best time. Nice! Another great feature is the monitoring, which allows you to specifically listen for keywords, brands, mentions, users, lists and more for your social profiles. The streams are arranged similar to Hootsuite feeds which can be arranged. The reports features are very nice as well. You can use standard reports for Facebook, Twitter and Instagram or create a custom report which can be sent at predetermined intervals to you, your clients or both. The reports are pretty robust (especially for FB) and at the price point of Zoho Social, you get all of the reports. There is no nickel and diming for more in-depth reports like some other platforms. Their connections tab will let you know who recently engaged with you, as well as who is the most engaged. This way, you never miss an opportunity to engage and build a good audience for your brand. Additionally, the collaborate tab allows you to have discussions with those who are engaging with you brand which can be helpful in broadcast messages or brand loyalty. Zoho Social has so any features that it is hard to believe that you get all of this at such a reasonable price point. If you add on the ability to integrate your social with their project planning, crm, sales IQ, and campaign platforms, the capabilities are ridiculous (in a great way). Zoho Social deserves a serious look from new social media marketers as well as established digital marketing firms.

Pros: -Rich Feature at a very reasonable price point -Great analytics and custom reports and scheduling -Brand Health at a glance-No deep digging needed for analysis -Ability to collaborate with those who engage and team members. -Browser posting plugin -Smart Q for suggested best times based on engagement -Easily switch between brands -Integration with other valuable Zoho platforms -Android and Iphone mobile app

Cons: -if you have a client that needs to approve the content, then they have to be added as a user at an additional cost -Smart Q will sometimes only have one optimal time for a day, or possibly push your post out a few days for maximum engagement.

Recommendations to other buyers: Zoho Social is a great starting off point for managing your social media marketing. The reports are in-depth enough and the user interface is very user friendly. The price is very reasonable and the fact that it integrates with other valuable Zoho software can help a company manage their social media and business in a very lean way.

Zoho app is really useful app for social media management.

Mar 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I have tried a lot of social media management platforms and never really considered Zoho Social. I thought of them as mostly a CRM platform, but when I saw their CRM Plus which included CRM Social and many other platforms, I decided to give it a try. I have to say that I have been very pleased with the ease of use, the browser integrations and the reporting. When you log in to your account, you can immediately see how your brand is performing via the Brand Health Dashboard. At a quick glance I can see which platforms and types of posts are getting the greatest engagement. Everything is so darn easy. The performance, the posts and the live stream are easily accessible on the Brand Health Page. Another nice feature is the Smart Q, which will automatically suggest and schedule posting times based on the percentage of top engagers that will see it. If there is not an optimal time on that day, the Smart Q will suggest the next best time. Nice! Another great feature is the monitoring, which allows you to specifically listen for keywords, brands, mentions, users, lists and more for your social profiles.

Cons: The reports features are very nice as well. You can use standard reports for Facebook, Twitter and Instagram or create a custom report which can be sent at predetermined intervals to you, your clients or both. The reports are pretty robust (especially for FB) and at the price point of Zoho Social, you get all of the reports. There is no nickel and diming for more in-depth reports like some other platforms. Their connections tab will let you know who recently engaged with you, as well as who is the most engaged. This way, you never miss an opportunity to engage and build a good audience for your brand. Additionally, the collaborate tab allows you to have discussions with those who are engaging with you brand which can be helpful in broadcast messages or brand loyalty. Zoho Social has so any features that it is hard to believe that you get all of this at such a reasonable price point. If you add on the ability to integrate your social with their project planning, crm, sales IQ, and campaign platforms, the capabilities are ridiculous (in a great way). Zoho Social deserves a serious look from new social media marketers as well as established digital marketing firms.

A lot of really great features, there are improvements needed, which a few companies will want/need

Aug 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: OVERALL: A really nice social management with the best analytics and a robust CRM perk included. SUGGESTED IMPROVEMENTS: I would like to see the app to have access to the most engaged users with the brand/content (this is an amazing feature, we need to be able to take this on the go). Also to be able to schedule video is needed (you can't even schedule this to post manually). Finally, a visual planner or better proofing interface for clients would be more helpful to agencies. Also not the best for e-commerce dependent businesses - you need to add shoppable items. If you can add a few of the features Later is doing, this software would knock social media mmgt out of the park. PROS: - has a really unique CRM aspect that allows you to identify the most engaged users of your brand & keeps track of their interaction - better for agencies needing to proof to clients - works on multiple social networks - has an app (needs improvement - missing some functionality but generally loads & functions well) - Interface is straightforward - has a really nice video demonstrating power of features, and how to use them - planning calendar is one of the easiest I've used, and makes posting quicker

Cons: CONS: - The online interface while nice, is a little hard to navigate at times. It is easy enough as an agency to navigate, but I haven't tested it with a client yet for this reason. - No visual feed planner. Its easy enough to do on your own with InDesign, but if your clients are posting additionally on their own at all, it creates extra unneeded work for the agency. - Need to be able to post video (even if its manually). - Needs access to CRM (shows most engaged users & keeps track of their interested content) on the app. - Be able to tag shoppable content. FINAL THOUGHTS: Really, really, really have high hopes for Zoho here. They have been on our radar when they developed their CRM suite. We were too small at the time to need it, but with the addition of this social media mmg software, they could have a home run if they fixed a few things. Keep the updates coming! Nearly there

wow zoho is the best app for social media

Nov 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: full control and managing things easily by clicking just on one fonction you hve everything in your hand, otherwise, some other software like zoho dose not have such features. Thank you for giving me this amazing experience. thanks Zoho team

I live Zoho Social because it is very easy to use, very friendly in its interface, but still very detailed and effective in all reports and customisation. Being able to manage different Brands and the Smart Q planning options are my favourite treats in this amazing package.

Cons: oho CRM Plus covers 88% of the Sales Force Automation functionality.

Moreover, ZOHO's solution solution offers very similar coverage of these characteristics to the average CRM software package (88% vs 87%).

In summary, Zoho CRM Plus offers very good coverage of Sales Force Automation functionality, similar to that of its competitors. This means that CRM system buyers for whom this functional area is important are likely to shortlist Zoho CRM Plus. and Zoho CRM Plus covers an average of 75% of the Marketing Automation feature set.

ZOHO's solution offers very similar coverage of Marketing Automation attributes compared to the average CRM solution (75% vs 85%).

Zoho CRM Plus needs to improve its coverage of Marketing Automation functionality in order to compete with other CRM solutions. CRM system buyers who prioritize this functional area aren't very likely to shortlist Zoho CRM Plus.

Overall: time and money

Great Bang for the Buck - Social Media Management

Apr 25, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I've always been a fan of Zoho products, and Zoho Social is no exception. Very easy to use and has virtually all the features you need to effectively manage all your social media accounts. Based on the cost, Zoho Social has great value for the money. Setup and configuration is easy and straightforward. Love being able to manage Facebook, Twitter, and Instagram all from one dashboard. I like the brands feature as our company does have three divisions with their own social media accounts. The visual calendar feature works great and you can even re-schedule from there. Excellent! The zShare web brower plugin works great too and makes everything faster and easier. The built-in analytics and ability to collaborate with co-workers is also great. Overall, I really like Zoho Social and it's making my daily social media managemet much easier.

Cons: While I love the branding feature, I wish there was a way to see certain information from all three brands we have in one place, rather than having to switch back and forth. For example, seeing the calendar with posts from all three brands at once would be great, especially if they were also color coded. I'd also like to see all my drafts in once place. Second, I would like to see a basic approval feature with a button on draft posts that can be set to approved or not. In addition, when someone comments on a draft, I would like to see that conversation in-line rather than having to go to "collaboration". It's a pain to have to go to two different places when working on drafts.

Capterra loader

Manage social networks brands never been easier.

Apr 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: At the moment of the undertaking, I look for tools that can help me manage social networks of clients, and of my own entrepreneurial projects. That's one of the things I like so much about Zoho Social, it's a perfect assistant to help you have great control of everything that involves positioning and serving a community of users associated with a brand. Another fundamental aspect that motivated me to write this review, is the portability that it offers, you can be in any country for a business trip or for a vacation, and even so, you can brilliantly monitor everything that is published, the scope and measure the amount of interaction that each publication makes within the market of the managed brand. The statistics are another of the aspects that I love, I can measure which content has greater acceptance within the population, so I reduce the times and focus in a better way the strategy for each brand.

Cons: I consider that they include many improvements in their platform, I can not negatively qualify any of the aspects of its operation because to date I have obtained great results with the management of my main work and the additional ones, they are going in the right direction.

Overall: One of the big headaches for any professional who is dedicated to the area of digital marketing is time, the distribution of loads and serving several customers at the same time, offering a quality service with the attention that each deserves. With Zoho Social, I have achieved the perfect balance between attention to the brands that are my clients for more than two years, and at the same time, it is great to support so that my personal projects do not suffer due to the burden that my work implies. Any platform that offers that has my favorite choice, as does Zoho Social perfectly.

Capterra loader

The nice alternative

Jan 31, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoho Social is very easy to use and there is literally no running curve. When I first installed this app, I was able to post and monitor my channels right away. It was that easy. Their Smart Q scheduling is awesome. You are not going to get the perfect result but you can try various time frames based on Smart Q scheduling. It was helpful for me to test different times and days with different options.

Cons: For me, communicating with people on Zoho Social is a little bit confusing. Their communication feature - read, write, comment is not as functional or powerful as other platforms like Hootsuite. I believe that there are some rooms for improvements. Posting on Instagram is very inconvenience. I know it is because of Instagram's policy but I believe that Hootsuite made the solution for Business Instagram accounts so Zoho Social might have the opportunity to try something new.

Overall: I can manage my channels easily with Zohosocial. Smart Q scheduling is really helpful to decide when I need to post and it give me great results. One more thing I am really impressed is they are constantly improving and are user friendly.

Magnificent communication management

Apr 04, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is an excellent option to manage communication on social networks. Allows you to identify the right time to publish your content through a powerful prediction tool, so you can adjust your strategy if necessary and be more effective with the audience you want to reach. It also has other tools and functions that will help you to have a more acertive approach with your target audience and receive feedback on any strategy you would like to address.

Cons: Zoho is a great application, however it is necessary to have clear which is the objective to reach in order to get the most out of it.

Overall: Our activities are focused on the rural development of our cities, and even if they could be difficult issues to address especially with young people, it is important for us to include them in our target audience and integrate them into our activities, with Zoho we have managed to get closer to that target and link them and make them part of our participatory community, making campaigns and publishing content through the main social networks Facebook, Twitter and Instagram that have had a positive impact on them and us.

ZoHo Continues to Impress!

Mar 30, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the fact that my job does not have to revolve around managing social media. Zoho Social is a great way to keep all of your social media channels properly managed, while allowing me to be able to focus on analytics and expansion not just management. Before this program, I spent at least 5 hours a week on mundane tasks that this software helps eliminate. For example, the automatic scheduling, statistics and reports makes me job way easier. I also love the fact that this program works well with the Zoho CRM. Another great feature!

Cons: There are two concerns I have with the software. One, this software does not allow you to take advantage of all aspects of each platform. It makes it hard to manage Instagram DMs as well as other parts of each platform. Two, it is an affordable software, but the user cost can become a pain. There is not a cost affective way for upper management or clients to review content without having to add a new user. This cost quickly adds up if you are trying to exclusively use this program the whole time. There are shortcuts around adding users, but it can take away the whole purpose of using the software.

Capterra loader

Manage all your social networks with the same tool!

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this program is that you can monitor all the social networks you have, without having to individually access each one of them as well as create and publish content in them, from the same panel.

Also one of the functions that I love most is that you can program the publications so that they are published at a specific date and time according to the needs and requirements of the users, which is a very useful option, since it is not necessary remember to make a publication, since the application performs them automatically.

Parallel to the monitoring tools it offers, it makes it possible to know how many times an account is mentioned, which topics are spoken by the followers of the different social networks, the number of followers in each of them, allowing to be up-to-date with what is happening in the networks .

It also offers a crm that allows to stimulate and ensure the collaborative work of people, helping to make decisions regarding marketing strategies, among others. In general, it is one of the best tools for the effective and simple management of social networks.

Cons: The program is amazing, so far the only drawbacks I see, is that it works only with the internet, so if the connection fails or there are problems with it, the use of the program will be affected.

Overall: I have used the application in different work environments, to analyze the different audiences of social networks, and to make decisions about how to satisfy and retain them.

More than just social media management

Apr 26, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very responsive support, constantly improving features, the ability to integrate all essential business functions; from Zoho CRM to Zoho accounts

Cons: Some features not as advanced as competitors

Overall: I've had a trial of Zoho Social before their Instagram integration with them was a advanced as it is now, and left it to go to a very similar competitor.

When I found that the competitor was not enough for my needs, I decided to give Zoho another try and found that in the 6 months I was gone, it had improved in leaps and bounds, and now could do everything I needed it to do.

The analytics are great in that you can easily and quickly interpret when to post and who your key customers are. Their listening portion is easy to use and a lot more user friendly than other SMM apps I have tried.

I have had one issue to report, and one "wishlist" item I've submitted through the app, and both were answered within 24 hours, so customer service with Zoho is first-class.

There are still improvements to be made, especially to their Instagram service but seeing how responsive the developers are to customer requests, I have no doubt that they'll bring in these features soon.

- when something goes wrong, there is no explanation on the error to tell you what to do differently

- social media actions have set limits (f.ex. Instagram at 60 likes an hour)

- you cannot reply to comments on your instagram posts

- the analytics for Instagram are basic; time and type of post. I'd like to see this expanded to what Zoho has for Facebook where you can find out everything about your audience.

- some other apps show pages and influencers like your brand, which is a useful competitor analytic tool.

Even with these small stumbling blocks, Zoho is great value for money, and as they are so user friendly, they will have my custom over other apps.

Capterra loader

Zoho Social is the best alternative to manage our social networks

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I think that Zoho Social is an effective and very useful tool when it comes to managing our diverse social networks. With this software it is possible to program different post in different social networks like Facebook, Instagram or Twitter. It has a very competitive price in comparison with other softwares in the market. It has an attractive and user-friendly interface which makes it possible for any user to manage it.

Cons: I do not find major problems with Zoho Social. I would just mention that one aspect to improve is that when a post is scheduled, it is not possible to upload more than one photo at a time, which undoubtedly is a limitation for this tool. In general, it is worth living the experience of using this software.

Overall: Zoho Social has become a great ally for every day to make my work more professional. It has allowed me to manage so many personal social networks as those of my organization, allowing it to considerably increase the number of followers. I highly recommend it.

love it

Mar 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: love it and the benefits are great and such. time saver. I did an intensive search when looking for a social media manager and this one simply has the most!

Pros: I love that they have the website and the mobile app and the content calendar is genius. I also love that I can schedule a bunch of posts batched to all my accounts. a wonderful time saver. and everything is very self explanatory great for beginners and veteran social media gurus. they really pack a lot of features in and its also very affordable. I also love that they give extended trials. check it out!

Cons: I cant say there is really anything that I don't like about this software program. its got everything I personally need to utilize for my business marketing. the only think I can say is that I shared Zoho with a friend who does most of his posting through twitter and said that he wanted to be able to retweet his tweets and to schedule those. which I guess you can do on a twitter social manager.

Bang for your buck!

Apr 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Comments: Zoho Social does an amazing job integrating so many different things from other platforms into one. I was truly impressed with the service they offer. The other reviews don't lie. I love the SmartQ function because it reaches your top engagers when they're on social media, not when you are. I also love that Zoho integrates bitly, which my company uses regularly anyhow. Lastly, I love the simple and yet detailed data provided on how our social media presence is doing. When presenting to the executive director, he doesn't necessarily want numbers just thrown at him. He enjoys the visuals and was eager to sign on to Zoho.

There really isn't anything to dislike about the program. I was confused by the bitly integration at first, but once I reached out to the Zoho team they were quick to answer any questions. I wish there were different notification settings. I currently have my notifications on so that I can post to Instagram, but when I'm not posting I hate having to go into the app to turn notifications on and off. I wish I could just keep the notifications about posting to Instagram on but keep the notifications from Zoho about when people post, comment, and like my social media off.

Just ask questions. The Zoho team is very helpful and quick to answer whatever it is you need to know. I was getting e-mail updates frequently asking how the trial was going and giving me tips on how to make my experience better.

We've seen a lot of great things coming from Zoho in our trial. We feel that it's easier to use than Hootsuite and that tagging businesses and people in our posts is easier. With Zoho, we're finally able to analytically review how our organization is doing on social media. We weren't able to do that before. It's nice to have the opportunity to sit and look at how different posts are affects our target audience members.

Capterra loader

One of the Most Intuitive Social Media Tools Out There

Aug 08, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It covers the functionalities of some of the more expensive tools out there - Hootsuite, SocialPilot, Sprout Social, you name it. While they don't map everything down, it gets the work done quite effectively.

One of the biggest perks of the tool, however, is in its Instagram Direct Publishing. Every tool I'd previously used mandated the download of an app via which I had to manually post on the channel.

Scheduling is stupidly simple. Account Management is stupidly simple. The tool is stupidly simple to use, and powerfully effective.

It's cheaper than almost all the other tools out there, and offers more than some of the more expensive ones.

Cons: 1. It's cheaper by comparison, but could've been more price friendly for younger organizations.

2. Automated scheduling doesn't exist

3. Recommended time for maximum engagement is a feature I would love on any social media management tool, but doesn't effectively work on Zoho Social.

4. Twitter tagging from the app works, and it's great. But some of the other tools also allow for LinkedIn tagging, which doesn't happen on Zoho Social - as far as I can tell.

Overall: It's great. This is the tool I keep falling back on. It's definitely well-worth a look, and worth a try and buy. While the price could've been just a little friendlier, I still love how cost-effective it actually is in comparison with other social media management tools out there.

Zoho Social is a decent competitor.

Feb 11, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: For smaller companies, social media management is an important consideration. With multiple pages, it's hard to keep track of everything. Zoho Social is a decent competitor to the more expensive options out there. It's really easy to learn, and the graphs and analytics are superb. The Brand Health Dashboard allows you to see your statistics at a glance, and enables you to quickly pinpoint where you may need more engaging content. Price-wise, it's not too bad, and for a smaller company, is very doable in the grand scheme of things because the time savings is well worth the cost, especially if you manage multiple brands/pages.

Cons: Scheduling posts is a bit of a trial. It should be fairly simple, but it takes some digging to find the option, and automated scheduling isn't currently available in a usable form. Scheduled posts can also only have one photo, and Instagram is a hassle all its own. (Unfortunately, IG is to blame for that, but other tools have found workable ways to fix it, Zoho so far has not.) I do wish there was a way to see all brands in one place. It's a pain having to switch back and forth when it could be done much easier by giving each post a logo or different color in the calendar. But with the cost of these programs going up higher and higher, Zoho still stands on its own quite admirably.

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The difficult thing makes it easy. Manage multiple social networks in a single panel

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Fundamental feature of Zoho Social, is the ability to permanently monitor social networks. Ideal for the community manager who has permanent monitoring of social networks such as twitter, instagram, facebook, periscope, linkeInd among others. Currently I use it in my professional and personal environment, allowing me to make an ideal outline of products, designs, photographs, publications, repost, promotions and much more.

Its intuitive platform helps the user to position himself in the use of this software.

To use it you only need a standart pc with internet, this makes it quite functional to be used in any pc

Cons: In my country the internet is defective, therefore, the use of Zoho Social is limited a bit, however, I have learned that Zoho Social is making an appointment to be used with low specifications, and thus cover much more the market and allow those countries that have connectivity problems (as it is my case), to be able to use it.

Zoho Social - effective social media management

May 14, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoho Social is easy to use and very effective for social media management. Scheduling posts is easy and the SmartQ helps determine best dates and times for posts to go out in your feed. Using the manual scheduling feature lets you understand anticipated engagement rates as you test days and times to enable you to fine tune your targeting. Best of all, you can pre-post for almost any length of time across social media outlets of your choice. For a small to medium sized business, Zoho offers plenty of power.

Cons: Hard to find fault in this application. On the few occasions I have had a problem, it turned out that operator error was the cause.

Overall: Using Zoho Social is a breeze. Best of all, the Zoho team is very responsive, both in terms of speed and useful advice. My experience has been positive overall.

Capterra loader

An Excellent Alternative for Social Media Management

Jul 05, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's super easy to learn. The differences between Zoho and other management software is night and day. I wouldn't suggest it for a large business, but it does everything you need it to for smaller or even midsized businesses. The price point is perfect if you're on a budget and the analytics Zoho Social offers are great. It integrates well with the various social platforms and scheduling posts is intuitive and pain-free.

Cons: Scheduling posts seems like it should be a feature that's easy to find and use. Unfortunately this, and other features, take a little digging to find. Zoho Social also doesn't offer the best preview for posts. It's often difficult to see what they'll actually look like and I've had to delete and repost more than once to get the desired presentation.

Value for money, I would recommend

Sep 20, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I have been always a Buffer user but give it a try to Zoho Social later on. But I am pretty happy with the platform so far. Most importantly Zoho Social is very easy to use and schedule the posts. The interface is pretty clean and nice. It works well with the web platform and also available in iOS and Android. However, it doesn't support Windows platform yet. It gives a free trial of 15 days to try its features which is good enough to make a choice whether to continue or not. Zoho Social cheaper when compared to Buffer or Hubspot, therefore it actually gives much more value for money. SmartQ is an interesting option as well.

Cons: It doesn't support the windows platform. Not apt for freelancers. Support is not proactive and slow at times.

Super User Friendly and All you need in one spot

Jan 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's great to have to use only one app to manage and update all your social media accounts. The analytics and social reports are awesome for keeping up to date on your audience active times and preferences. Its especially user friendly and the site provides lots of outlets for help if its needed. Social Media scheduling can take a lot of time as it is so it's wonderful to have a tool handy that can let you automate your presence while still holding true to your brands values.

Cons: I dislike the limiting ability to see how exactly your posts will appear on each individual social media platform and the lack of the use of EMOJI's when trying to fit a message in a certain amount of characters emoji inserts can be quite helpful. Also scheduling posts for Instagram can be quite difficult and I wish there was a better way for the two systems to interact. It would also be interesting to have the possibility to monitor the comments and the answers that you provide on the different social channels. Also not all of the account following monitoring is live so be sure to always double check your numbers - they are usually only ever 2-5 off (depends if they have run a recent review- but if you are keeping a live count be sure to check your numbers against theirs)

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Manage Once, Results Everywhere!

Oct 03, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - One app manages all 5 social media accounts

- No need to switch apps and repost the same image 5-10x

- Analytics are superb, you can see everything in one dashboard

- Ability to select and deselect specific social media account when posting

- User interface is very simple. It is much simpler than the original interface of the social media account

- Ability to schedule posts. This is very useful for those with social media managers.

Cons: - Messages from LinkedIn are not integrated. Only FB and Twitter messages are shown.

- No image dimension guide to optimize look of images across all 5 social media accounts.

- Sometimes error occurred but no detailed explanation are given

- Very minimal logs for monitoring the activity of a certain brand manager

- Mobile app has a lot of room for improvement

- Web chat should be integrated in the future

Overall: Zoho Social is the best at one very crucial thing: managing the social media world. Any public figure knows how challenging this is. Zoho Social just solved this for humanity.

Just a tip, be sure to activate your Instagram profile as Business Profile before authenticating with Instagram for less hassle. You also need to check the LinkedIn messages yourself as the inbox is not integrated with Zoho Social. You also don't need to create a separate LinkedIn page as posts are also placed in your personal profile.

Capterra loader

Integrating Zoho Social into my work dynamic of citizen attention has been of great support

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Thanks to Zoho Social we have been able to integrate as a work practice our routine in the company, the monitoring of social networks, necessary for the attention of the people who introduce our health cases to our management to be taken care of.

Previously we had many problems to follow up on the social networks of our management, but thanks to Zoho Social, we have been able to solve this problem, registering a lot more attention to citizens every month.

Cons: The problems we have with Zoho Social in the management where I work is that some members do not speak English, and the platform is not translated 100%, sometimes creating delays in network monitoring and attention to citizens.

Overall: Zoho Social is a fairly complete software, where the interaction of social networks is linked to a multiple monitoring platform, which simply facilitated the attention of people with different pathologies who need to be treated as quickly as possible.

Best offer social media marketing tool for its price point.

Aug 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Compared to other leading social media marketing tools out there, Zoho Social definitely has a more elegant look to it. What's more is that we can access everything from a single dashboard. It allows us to manage multiple social network accounts and collaborate with several users for projects we are working on.

It offers functions like scheduling an unlimited number of posts, tracking conversations, monitoring the performance of different campaigns across different channels as well as creating a content and publishing calendar at a much more attractive price.

Cons: The only thing I wish they would improve is that it doesn't allow us to upload several photos at once when we need to schedule a post, so we have to manually do it. That's a bummer, but we don't really need it that often just once in a while so it's not really something that bothers me that much.

Multiple Social Media Channels

Apr 03, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It helps me keep all my social media channels in one place.

It has an analytical and robust CRM perk.

It has a unique CRM feature that helps you identity customers that are mostly engaged with you brand.

It also helps in keeping tracks of customers interactions.

It has a straightforward user interface.

It has easy planning calendar and post quickly.

Cons: It doesn't give you access to your most engaged customer.

It has not virtual planner or better proofreading interface for clients.

Not suitable for e-commerce businesses.

It's a little hard to navigate most times.

Overall: Zoho Social is really nice for business due to it's many amazing features. But updates should be made on the cons highlighted above to make it even more nicer.

Does what it says it will - could be better

Sep 01, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Compared to other social media integration tools Zoho social is more intuitive and easy to use. Learning curve is not steep and can be used by the not so tech-savvy. Smart Q feature is really helpful with scheduling posts when most followers are online hence increase each. Stats, analytics and monitoring provides all the essential analysis on brand performance in a visually pleasing way. The CRM integration is really helpful since I use some of Zoho products. I can therefore personalize my social media to relevant publics. Team management - collaborating with team members is not complicated. However, this functionality could be better The social share addon for most of the browsers is quite helpful in content curation. The support team is quite responsive and flexible.

Cons: The absence of a media gallery means you and your team need an external gallery management tool. Only one photo can be posted per post! This is quite a limitation especially if Instagram is involved the pages you manage are photo centric. Or you want to create album based phots. Cant compare multiple social profiles of one brand or multiple brands, this is a setback for professional social media managers.

Capterra loader

A complete social media management platform

Nov 30, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Zoho Social is pretty much all-inclusive. You can not only schedule and manage your social media accounts, but you can monitor competitors, monitor keywords, keep up with LinkedIn, and even now they support Google My Business, which is often overlooked but very essential to local businesses. Zoho Social is easy to use and the mobile app is solid as well.

Cons: I do wish support was a little faster. They do respond, but it can take a couple of days or more. This is something that is hit and miss with Zoho apps. Zoho Social is robust, so you will likely need support at some point. You will just likely have to wait for it.

Overall: I use Zoho Social as part of the overall Zoho suite, and I love that it's integrated with the other tools in the suite. I can automate almost anything, and keep all my social media work in a single dashboard, complete with email alerts and recommendations.

As easy as pie

Aug 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integration of all the channels under one roof and extremely user-friendly. It also has great features like scheduling posts and reaching the right audience on right time. I have been using Zoho social and projects and other tools for a while and it has made work management as easy as pie.

Cons: The only difficulty that I am facing is posting on Instagram through the desktop platform. Instagram accounts need to be integrated which will make a lot of difference. Can work on improving notification section (replying/following/messaging), bulk messaging option without losing that human touch.

Overall: A social media integration tool for social media management. Except for the issues with Instagram, Zoho Social is a champion.

Could be a clearer user interface

Dec 01, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I first used Zoho Slides many years back, and I was impressed by the suite of apps they held then. Now it's even broader. I'm only interested in Social now. I have had generally very quick and informative feedback from Zoho Social, and they've definitely been very good about reaching out to see how things are going. I love that. Posting and Scheduling are quite straightforward.

Cons: It's unclear what kind of plan one demos during the trial, and thus whether the features one's previewing will be available on the desired plan. I wasted quite a bit of the trial on the professional plan when I'll only be able to afford the standard plan. I'm also sorry to see that there's no Firefox Quantum extension, altho I expect (hope!) this will appear soon. There is necessary for preventing switching back and forth between browsers to more easily share content. It's also hard to get at the suite's information without logging out and opening a new tab/window and not signing in. This seems odd.

Capterra loader

Bulk Tweet Scheduling is worth the price

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With ZOHO Social - paid version - you can schedule bulk tweets or posts in advance. What we do is import 10 tweets in an Excel spreadsheet and schedule them throughout the day. It is worth it since you can schedule posts at certain times. We try to schedule the tweets and posts a day in advance.

Cons: For the price they should have a lot more reports. However, we might not have enough followers to make the reports interesting.

Overall: We find ZOHO Social critical to our online marketing. Especially the bulk scheduling.

Zoho gives me all the tools I need to keep up w/ Social Media Marketing

Jan 05, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have a small retail business, I sell both online and in-person. I searched and tried many different platforms for my social media marketing, some were better than others but Zoho Social offered me everything that I needed to schedule, maintain and track my social media accounts at a very affordable price point, which when you're a small business owner every penny counts. Zoho offers an easy to use platform, a valuable service, reliability and the availability to cross it into other platforms. It was the best all around solution for my company.

Pros: Affordable Solutions for Social Marketing Reliability & Stability - Their platform works flawlessly and I've never had an issue with any downtime. Very Stable & Reliable Ease of Use - Very important to have a platform that does not require an intense learning curve. Their platform is straightforward, easy to navigate and use.

Cons: I don't really have any dislikes, I would like to see Pinterest Integration.

Recommendations to other buyers: Today it is vital to have regular, consistent social media posting and engagement over multiple accounts. Zoho is allowing me to not only keep up and keep track of multiple social media accounts it has afforded my time that can be spent engaging and growing my business without having to shuffle multiple accounts. Social Media is a vital, necessary resource in today's competitive market, Zoho has given me the tools I need to keep up.

Connect Everywhere

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One of the advantage of this software is that you could connect it to any social media account like Facebook, Instagram, Twitter, Google, LinkedIn, etc. It is the perfect tool to connect to right people at the right time and for me working as a Real Estate Agent, it helps me connect to the right client at the right time. This is one of the best example of marketing digital quotient and the fact that it is compatible with any social media account makes my work easier and more efficient this time of year. It saves me the hassle of going to the mall for saturation looking for the right client. Kudos to this app!

Cons: The things I like the least about the product is the standard plan. Hope they would come up with a quarterly plan with discount.

Overall: One of the business problem that Zoho Social save is the booth manning. It saves money for the company and time for the agent because you could advertise your product at home through social media. One of the best marketing strategy that was made. Cheers!

Capterra loader

Excellent App for small and medium business

May 03, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Zoho social has been a powerful and interesting tool that has allowed me to reach my goals and above all to achieve a better interaction with my clients in a fast, easy and simple way.

I liked it a lot because it also allows me to take better control of my social networks and send the data of my potential clients directly to my Zoho CRM

Cons: At the beginning it was a little complicated for me due to the little experience I had to be able to synchronize or create strategies with the tool, I understand that there should be manuals and explanatory videos that are easy to access for those clients who use the tool for the first time

Overall: Many because it really allows me to conjugate a complex system or several applications in one place. I understand that this tool helps me to be able to help my clients to give them faster, more efficient and better argument answers

If you want to engage with your customer please check your brand health with help of this software.

Aug 02, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I can easily see on my dashboard that i am doing good on my Instagram as my stories created showing in negative.This is the best feature of software that you can see everything on dashboard like Total Audience,Active Audience and engagement.You can see recent post of all page on dashboard.In the right side of page you can see live steaming means who like your page.

Cons: NO there is no cons as per my knowledge it is updated as per my knowledge in case i found something i will post it to zoho.

Capterra loader

Zoho social saves us time ,and automates our social media activity.

Jul 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoho social is easy to use,alongside an intuitive user interface. Zoho social makes it easy for our social media team to be able to manage our different social media accounts simultaneously by making it easy to schedule social media posts, track conversations and measure the level of engagement on each social media account performance from a single dashboard.

Cons: Currently Zoho social does not cover Pinterest amongst the social media platforms that can be manage with the Zoho social tool.

Perfect!

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I have recently taken over the social media side of our business, and as a small business, how we present ourselves, and how we present our brand is hugely important. It used to be quite difficult to monitor our various social media accounts, and it could be difficult to understand the information that we were being given. Using Zoho Social, we were able to see a clearer overview of our account health, and which features were working compared to which features weren't, and we were given active suggestions for the best time to post, and send emails out, and launch campaigns, which has already been very useful to us. Being able to schedule posts and edit them, easily, as well as see previews of how they looked live was also a massive help to us.

Cons: I honestly haven't found any features of the app that I would change as yet, and hopefully, it will stay that way! This app has been such a huge help for us, and I plan to keep using it.

Best Social Media Content Planning for Teams

Mar 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Our team of 7 absolutely LOVES this app! It makes it so easy to all be on the same page with our social media campaigns and progress. We are a team of 7 and each one of us writes blog posts on our website and we needed a tool that lets us all schedule facebook and twitter posts from one area. Now we all login using our zoho emails and can schedule our posts, see others posts, and oversee how we are growing! It has been so encouraging for our team to see their hard work pay off as they write more posts, our social media audience grows.

Pros: - Easy to use - Great analytics - Our whole team can be on the same page - Connected with other team management tools like zoho email and zoho docs - Oversee what is happening with all our social media, their hashtags and engagement.

Cons: - I wish there was a wordpress plugin so we can schedule posts directly within a blog post - Price is a little high when you have a team of 7

Recommendations to other buyers: We absolutely recommend trying the whole zoho program. It might be a little overwhelming at first but we are blown away with all the features. We currently use zoho mail, zoho docs, zoho connect (to manage our team), and zoho social! It's worth looking into if you work with a team.. plus you can get a free trial and test it yourself. I also work for a marketing company and I honestly believe it will save us so much time if we switched over to zoho with that whole company too.

You can gain benefits of social media at one platform which is ZOHO Social

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It has been proven worldwide the company who cares their customers growvery fast.If you have good software for social media you can manage multiple social media pages at one platform.I was using some other software before this which was very complicated.It has very nice dashboard eye catchy colors.You can track your all social media pages at one dashboard. Your Social Media page performance will displayed on dashboard.You can see customer engagement,who is seeing your post and who is like your page.

Cons: I dont think there is any major cons in this.Yes,Schedule post and auto post from zoho page integrated than it will be great.

Smart Tool for Business

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoho social is a tool that helps your business to seamlessly integrate with the Social Media like Facebook, Twitter, Linkedin etc. Also it will help to you integrate with Zoho CRM which is another added advantage.

Cons: I would recommend that if they give more focus to Zoho Social people can get benefited and the UI needs to be little bit rich. Currently it looks very simple and straight forward.

Overall: I am very much happy with Zoho Social overall. It helps my business to track the leads and from different platform.

Good support for a great price

May 16, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I love that I am able to control multiple accounts in one place! I can also schedule repeating posts which helps me be more efficient.

Cons: Unfortuantely that you have to pay for certain features, though this is completely understandable. The price is reasonable though I wish there wasn't such a leap between the prices for certain features. As a non profit we have a limited budget.

Overall: As a single employee in a business that promotes 1 county, 4 cities, and countless businesses ZohoSocial makes it easy for me to plan and organize my social media advertising and control my reach. I actually use it for both of the organizations I work for and it creates a seamless process for both of them to use social media to market.

Pretty Good!

Sep 08, 2017
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The web interface is very user friendly and simple to navigate right off the bat. Scheduling and publishing posts is surprisingly simple, and setting up your various platforms to publish to also very straight forward. The dashboard is great with immediate feedback and stats on your recent posts.

Cons: However, I wish there were a way to draft a post and do a little more customizing for each platform before scheduling. For instance, I'd like to be able to upload a key image for Facebook, Twitter, etc. but then add additional images to the post for Facebook only. It's also not very intuitive where the posts you've scheduled but not yet published are hidden on the dashboard. And a weird thing: if you leave Zoho Social and manually schedule a post in Facebook, it will appear in the Zoho Social dashboard not as a scheduled post, but as a live post collecting zero stats. Would be nice if Zoho could know that it's in Facebook and still scheduled to be published.

Saves a lot of time

Jun 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Bulk uploader is a great tool, I've used it on a different service earlier but I felt this one was better. However, what really stood out was SmartQ. It saved at least 30 minutes per team member every day. In our industry (news and magazines), that's a significant amount of time because we have to be ready to get a different story out. SmartQ allowed us to focus on content while leaving the scheduling to Zoho so we could just put a few posts onto the timeline and then move on to the next story. Save the team a lot of time and also made it a lot more hassle-free.

Cons: The only problem I had with ZohoSocial was that it took time for SmartQ to activate. I had to contact them via Twitter to get it sorted. But once it did, it worked well. While it might be fine for trial users, SmartQ was the reason we decided to try out ZohoSocial. If I were a paying customer and it didn't work, it would be a problem.

Simplifies planning and reporting

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and set up Integrates very well with needed social media platforms (as much as the platform allows them too) Great way to collaborate with team mates and discuss posts/reviews/ect Pulls amazing stats/reporting that are easy to use and exportable Allows you to use other products of theirs and also integrate them( i.e. Additional CRM Tools)

Cons: Instagram does not integrate well - this is mostly due to Instagram and their limitations but Zoho should find a way to make the two systems work together better Zoho doesn't have Yelp - They should add Yelp so that you can monitor all your customer reviews and responses, not just for Google and Facebook. It's missing very useful tools that they have available in other platforms - i.e. Their CRM allows you to assign tasks based on Customers interactions with url links this would be AMAZING if their Social Media Management Platform had this.

The Best I have tried so far

Aug 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Zoho Social is an efficient way to manage all your social media business pages, it is easy to navigate, does not require too much date to use, and it helps you post on all your social media platforms at the same time it is the best i have seen so far its analytics is very detailed and very help full. I love this soft ware. Try Zoho social you will not be disappointed.

Pros: it is easy to navigate, does not require too much date to use, and it helps you post on all your social media platforms at the same time it is the best i have seen so far its analytics is very detailed and very help full. I love this soft ware. Try Zoho social you will not be disappointed. You don't Need to be an expert Business intelligence manager to use it.

Cons: it does not manage personal profiles and you can non post on instagram for Zoho Social and You can only Comment on google+ post from Zoho you can not +1

Recommendations to other buyers: Zoho Social is an efficient way to manage all your social media business pages, it is easy to navigate, does not require too much date to use, and it helps you post on all your social media platforms at the same time, schedule posts and it tell you when best to post. It is the best i have seen so far its analytics is very detailed and very help full. I love this soft ware. Try Zoho social you will not be disappointed.

Easy to use Social Media Manager

Aug 21, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I work as a social media and marketing manager for a food delivery company across two countries, consonantly marking almost 200 restaurants is never easy and while I've tried several other SM Managers such as Hootsuite and Buffer (I'm currently testing out Meet Edgar) Zoho Social has so far been the best cheap social media manager. It's easy to use, meaning there's no stumbling around trying to acquaint myself with their features and even better it's cheap as compared to HootSuite and Buffer $10 monthly plan I like the ability to send out posts at the time my follows are more likely to see and interact with my posts. I also love the automatic link shortener, Brand health, analytics, Keyword research and social listening and the Direct Message twitter feature.

Pros: It's easy to use, meaning there's no stumbling around trying to acquaint myself with their features. I like the ability to send out posts at the time my follows are more likely to see and interact with my posts. I also love the automatic link shortener, Brand health, analytics, Keyword research and social listening and the Direct Message twitter feature.

Cons: The free features are a bit limited and can easily be compared to Hootsuite with no clear advantage, however, it does allow more than 10 posts unlike Buffer. The Twitter keyword research + social listening can be replaced with TweetDeck

Recommendations to other buyers: If you're unsure of whether it's right for you? you can start with the free plan. Test out the features, the free plan has some limitation to its features but I love the ability to see your brand health at a glance, as well as live stream of your recent post. To be honest the free plan doesn't offer more than a basic SMM but the paid plan offers great value for money

Capterra loader

The Best Social Media Management Tool; needs additional features like Approval Workflows

Jan 24, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's the best among all the basic social media management products. Very easy to integrate your social media pages, easy to schedule your posts, along with basic analytics reports.

Cons: It doesn't feature content & approval workflows. The analytics can also be improved, its very basic analytics as of now.

Overall: Go for Zoho Social if you want to have a very good basic social media management tool for your team. However the tool misses advanced functions like approval & content workflows.

Capterra loader

ZOHO- The Social media management platform

Mar 26, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: If you want to manage your social media accounts,then go ahead with Zoho social.it's a social media management platform which is helping many agencies to grow their business in social media.

You can schedule post for different social channels(Facebook,Instagram,Twitter etc.) in one go.

You can post the relevant content which audience like more with the help of it's prediction engine.

You can see the engagement by post type.

Cons: It's a great choice for small to mid scale business as it doesn't allow multiple social media account(like 3 Facebook accounts)

Sometime i face issue with Instagram , doesn't integrate well with Instagram.

Overall: Overall it's a great tool for small to mid size business, it has an easy dashboard which allows you to manage everything.one can easily manage the social accounts with the help of Zoho.