--- title: "Dialer360 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Dialer360 Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/159373/Dialer360/" page_type: "product" language: "en" --- # Dialer360 Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dialer360 ## What is Dialer360? Dialer360 is pioneer in providing Cloud call center software solution. With this technology you can get Predictive dialer with Built in Avatar, CRM and Web Phone, , Hosted Phone system, Voip. it's cost effective, easy to use , less time to understand and perfect solution for Inbound, Outbound and Blended call centers. You can integrate with third party software like Salesforce,, PIpedrive, Zendesk, Vtiger and Zoho, Microsoft Dynamics. ## What is Dialer360 used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 27 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% Starting price $25 Usage Based, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dialer360?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.dialer360.com&name=Dialer360) ## Dialer360 Overview Updated August 2026 AI summary Dialer360 provides cloud-based call center software for businesses of all sizes, combining automatic call distribution, CRM integration, call scripting, and recording to support both inbound and outbound operations. With features like predictive and progressive dialers, callback scheduling, and API access, it enables teams to manage campaigns, track leads, and integrate with popular CRM platforms across multiple deployment options. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dialer360 4.7 (27) VS. [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $25 Usage Based, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (27) Ease Of Use 4.8 (885) Value For Money 4.7 (25) Value For Money 4.5 (796) Customer Service 4.9 (27) Customer Service 4.6 (816) ## Dialer360 alternatives [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [Sobot Nexus](https://www.capterra.com/p/10025756/Sobot/) [4.9 (115)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) [View all alternatives](https://www.capterra.com/p/159373/Dialer360/alternatives/) ## FAQs about Dialer360 Overview ### Which roles and teams benefit most from Dialer360? Dialer360 is most used by sales teams, call center managers, and customer contact agents who need high-volume outbound calling, lead follow-up, and campaign tracking. Operations leaders and executives use it to monitor productivity, improve team performance, and scale outreach, while IT and dialer administrators manage setup, integrations, and system reliability. Answer based on 25 reviews Overview ### What company size and specific industries is Dialer360 built for? Dialer360 is designed for small and midsize businesses as well as enterprise organizations, especially call centers and teams in solar energy, healthcare insurance, travel and tourism, business process outsourcing, real estate, fundraising, and home improvement. Features and Usability ### What are the key features of Dialer360? Dialer360 offers CRM and recording as core features, along with API access, auto-dialer, predictive dialer, and progressive dialer options. It also includes automatic call distribution, call logging, call transfer, callback scheduling, caller ID, call scripting, IVR, lead management, and real-time reporting for inbound and outbound call center operations. Integrations ### Which third-party tools and platforms does Dialer360 integrate with? Dialer360 integrates with 6 third-party tools, including CRM and marketing platforms such as Insightly, Mailchimp, Pipedrive, SugarCRM, Vtiger CRM, and Zoho CRM. These catalog integrations cover contact management, email marketing, and sales workflow connections for teams using multiple customer systems. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Dialer360 offer? Dialer360 provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided setup, webinars offer scheduled instruction, and documentation gives written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does Dialer360 offer, and how do users rate the experience? Dialer360 offers email/help desk, FAQ/forum, phone support, 24/7 live representatives, and chat. Users generally describe support as responsive, available around the clock, and helpful during setup and issue resolution. Some mention proactive follow-up and quick fixes, though a few report occasional missed callbacks or system downtime. Answer based on 14 reviews ## Features AI summary Based on 3,823 Call Center reviews Capterra reviewers highlight these as the top features buyers look for in call center software: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) Dialer360 supports **Call Center Management** and **Call Logging**, giving teams the tools to oversee daily operations and keep accurate records of customer interactions. However, it does not offer **Call Monitoring**. Instead, it provides **Call Recording** (**46%**) and **Automatic Call Distribution** (**44%**), which help teams review conversations, route calls more efficiently, and maintain service quality while handling higher call volumes. Call Center Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Recording 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Automatic Call Distribution 4.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Distribute/route/connect calls IVR 4.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Call Scripting 4.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Provide agents with a typical response for common call subject matter Dialer360 24 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Scripting: Provide agents with a typical response for common call subject matter - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Manual Dialer: Agents choose who to call and when - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Real-Time Reporting: Active reporting of data and metrics - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.7 (27) 4.7 Based on 27 reviews ## Pricing Value for money 4.7 (25) Basic $25.00 Usage Based,Per Month Value for money 4.7 (25) 4.7 Based on 25 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Netskope One Platform](https://www.capterra.com/p/130671/Insightly/)[ Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (27) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (27) 4.9 Based on 27 reviews ## User reviews Overall rating 4.7 Based on 27 reviews Filter by rating 5(19) 4(7) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent SE Saif Eldin S. CEO & Founder Telecommunications ### "Success Partners" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2022 Pros Dialer360 been our success partners for years now. The services and valuable software they are offering is simply phenomenal. Id’ gladly recommend all of the Contact Center industry and individuals to use their products! Cons The outbound dialing rate to the US is a bit expensive. Alternatives considered [Webphone](https://www.capterra.com/p/182251/Webphone/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 3, 2022 Thanks for your positive response. DD David D. Caller Non-Profit Organization Management ### "Great for non profit " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 October 6, 2022 Overall works great and price is right and integrates with Zendesk and salesforce Pros Great telephony integrated with computer.inbound and outbound with no dropped calls and integrates with salesforce. Cons The support team did not get back to me on occasion but no big deal Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 11, 2022 Thanks for your positive response ! AR Abdul R. CEO Telecommunications ### "Best Dialer copmany " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 18, 2022 best dialer services Pros I'm using there services from last one year i enjoyed there customer service they help me always without any hesitation Cons Everything is perfect i don't think there is any change require Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 24, 2022 Thanks for your positive response AM Awais M. Director Operations Information Technology and Services ### "Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 14, 2022 Satisfied Pros I believe they posses an excellent Support Team Cons The fluctuation in price sometimes make it tough to manage daily budgets Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AT Anthony T. Dialer Admin Marketing and Advertising ### "Easy to use Dialing system" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 12, 2022 Our overall experience with Dialer 360 has been primarily positive. The setup and support team allow us to get our job done each day with minimal interruption. Pros the connection rate is very good considering the price point - which is also good. Cons Better functioning dashboard pulling all relevant data points into one location. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 13, 2022 Anthony, Thanks for you positive Feedback. DH drew H. CEO Banking ### "Infusion" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2022 I love the product Pros Tech Support is always there to help if there is an issuse. Cons Sometimes systems goes down during work ours but tech support is quick to fix. Also not the cheapest dialer. Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Wanted newer interface Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 13, 2022 Drew, Thanks for your response. SS Sangram S. Partner Consumer Services ### "Great service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2019 Pros User friendly and very convenient and support team also available round the clock Cons I find upto the mark so i don’t feel any con Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor November 4, 2019 Thanks for your positive feedback ! AI Ahmed I. IT Managar Information Technology and Services ### "Good Services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 11, 2019 it has made our daily work very easy. most highlight of it is its quality. i would recommend it for everyone Pros it is very simple and user freindly. support is also very good Cons sometimes when there is problem then it takes time to solve it, it need to work out on this area for uninterrupted services. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor October 14, 2019 Thanks for your Feedback. RS Rupendra S. Director Marketing and Advertising ### "USER FRIENDLY" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 11, 2019 When I had a chat and talk with the support staff I stopped searching of other services and my search ended with Dialer and i suggest and recommend my co business or small businesses partners and friends to quick start with Dialer 360 Pros This Software / Interface is user-friendly designed and He is always available if any questions or Support (Technical), hope He is an asset for this company who helped us in a very tough time. Cons Service, quality and especially i noticed no company maintains such a huge team for providing CUSTOMER service Reasons for choosing Dialer360 When i had a chat and talk with \[SENSITIVE CONTENT HIDDEN\] i stopped searching of other services and my search ended with Dialer and i suggest and recommend my co business or small businesses partners and friends to quick start with Dialer 360 Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor November 4, 2019 Thanks for your positive feedback. AR ARSLAN R. Managing Director Information Technology and Services ### "Dialer360 Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 11, 2019 Pros very friendly usage. support team is always available. Cons all the services are good. best services Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor October 14, 2019 Thanks for your Feedback. [View all Reviews](https://www.capterra.com/p/159373/Dialer360/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Ringover vs Dialer360](https://www.capterra.com/compare/159373-169627/Dialer360-vs-RingOver)