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Dialer360 is pioneer in providing Cloud call center software solution. With this technology you can get Predictive dialer with Built in Avatar, CRM and Web Phone, , Hosted Phone system, Voip. it's cost effective, easy to use , less time to understand and perfect solution for Inbound, Outbound and Blended call centers. You can integrate with third party software like Salesforce,, PIpedrive, Zendesk, Vtiger and Zoho, Microsoft Dynamics.
Provider
Dialer360
Located In
United Kingdom
Foundation
2015
Open API
No
Deployment
Cloud, SaaS, Web-Based
Training
Webinars, In Person, Documentation, Live Online
Support
Email/Help Desk, Phone Support, FAQs/Forum, Chat, 24/7 (Live rep)
SMB Enterprise Call Center Solar Energy Healthcare Insurance Travel and Tourism Business Process Outsourcing (BPO) Real Estate Fundraising Home Improvement
Content Source: Dialer360
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Dialer360 Reviews
Pros
It has made our daily work very easy. Most highlight of it is its quality.
I've used 360 before in the past and was impressed so when a second program came available I signed up again. Our system is built and working great.
The best thing about it is the ease of use and the interactive user interface and the thing that makes it truly great is the customer support.
Cons
The support team did not get back to me on occasion but no big deal.
The fluctuation in price sometimes make it tough to manage daily budgets.
Sometimes when there is problem then it takes time to solve it, it need to work out on this area for uninterrupted services.
"Really easy to use, stable and cheap."
Overall: Up and running same day
Pros: I set this up for a friends contact centre back in 2013 and to this day it's been fantastic. He's expanded and at least 10 contacts centres I know are using it.
Cons: There wasn't sms functionality integrated which would have been nice but it may be there now. Not sure.
"Success Partners"
Pros: Dialer360 been our success partners for years now. The services and valuable software they are offering is simply phenomenal. Id’ gladly recommend all of the Contact Center industry and individuals to use their products!
Cons: The outbound dialing rate to the US is a bit expensive.
Vendor Response
"Review"
Overall: Satisfied
Pros: I believe they posses an excellent Support Team
Cons: The fluctuation in price sometimes make it tough to manage daily budgets
"Infusion"
Overall: I love the product
Pros: Tech Support is always there to help if there is an issuse.
Cons: Sometimes systems goes down during work ours but tech support is quick to fix. Also not the cheapest dialer.
Vendor Response
"Great for non profit "
Overall: Overall works great and price is right and integrates with Zendesk and salesforce
Pros: Great telephony integrated with computer.inbound and outbound with no dropped calls and integrates with salesforce.
Cons: The support team did not get back to me on occasion but no big deal
Vendor Response
