Who Uses This Software?

Insurance Industry, Charities, PPI Mis-sell Compensation Claims Management, Accident Compensation Claims, Debt Collection.


Average Ratings

16 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
  • Pricing Details
    Pay as you go Easily Manage Your Costs Straightforward, Simple Pricing
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Dialer360
  • www.dialer360.com
  • Founded 2015
  • United Kingdom

About Dialer360

Dialer360 is pioneer in providing Cloud call center software solution. With this technology you can get Predictive dialer with Built in Avatar, CRM and Web Phone, Voice and Sms broadcasting, Hosted Phone system, Voip. it's cost effective, easy to use , less time to understand and perfect solution for Inbound, Outbound and Blended call centers. You can integrate with third party software like Salesforce,, PIpedrive, Zendesk, Vtiger and Zoho, Microsoft Dynamics.


Dialer360 Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Dialer360 Reviews Recently Reviewed!


Capterra loader

Really easy to use, stable and cheap.

Oct 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I set this up for a friends contact centre back in 2013 and to this day it's been fantastic. He's expanded and at least 10 contacts centres I know are using it.

Cons: There wasn't sms functionality integrated which would have been nice but it may be there now. Not sure.

Overall: Up and running same day

Dial 360

Nov 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User Interface is simple and easy to use. Calling quality is excellent, No Breakage of voice. It skips Answering Machines Automatic giving full usage to speak with people.

Cons: It is perfect there is no need to change anything

Overall: Overall experience with Dialer 360 is excellent. Technical support is always ready to help, we hardly have any interaction with them as there is no scope of technical issues, they always provide service by asking if everything is smooth every 30 minutes. They give the best support in all aspects and worth doing business. They are trustworthy and can rely on them always.

Vendor Response

by Dialer360 on November 27, 2018

Thanks for your positive Feedback.

Suppport is always present

May 10, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has all the features we need to carry out our campaigns. We can do both voice and non-voice in the dialer. And the technical support is doing a great job in responding to our inquiries.

Cons: We are using avata and sometimes we experience latency issues that affects our interaction with customers.

Overall: Overall, it gets our campaign going.

Vendor Response

by Dialer360 on May 17, 2017

Thanks for giving such a great review.

Efficient and Transparent

Nov 26, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This dialer has the most transparency of all that I've used in the past. The reports are really helpful in terms of allowing me to see how individual campaigns are performing and the real-time status bar is a real jewel for seeing what is or isn't happening.

Cons: The software could be a little more intuitive but it still not hard to learn.

Overall: This dialer has produced great satisfaction as an owner and equally so to my agents. I strongly recommend at the very least do the demo.

Vendor Response

by Dialer360 on November 30, 2018

Thanks for Your Great Feedback!

Second Time Customer

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've used 360 before in the past and was impressed so when a second program came available I signed up again. Our system is built and working great!

Cons: I wish that they would hire me and give me commissions.

Overall: Overall highly recommended for any size project. I refer all my clients and customers to 360 for service.

Vendor Response

by Dialer360 on December 03, 2018

Thanks for your positive response !

Awesome experience!!

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing about it is the ease of use and the interactive user interface and the thing that makes it truly great is the customer support.

Cons: Nothing really and if there is any minor hiccups, it is taken care by the service team immidieatly.

Vendor Response

by Dialer360 on November 30, 2018

Thanks for your positive feedback !

Capterra loader

Excellent and Economical Dialing Solution:

Oct 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A fresher skin and is excellent value for money. Support team are always on hand by phone or Skype and are quick to action anything requested, or fix up any issues and teach aspects of the dialer options. Very friendly service. First port of call for an economical call center solution. Few major issues and very versatile. Top notch.

Best Dialer in the Market

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like it because its really easy to use and its 24/7 Real time support

Cons: well there is nothing that i don't like its all positive about it

Overall: i have used different dialers since i have started working in the telemarketing industry but this is the most reliable, easy to use and the most colour full dialer i have seen and it is fully recomended from my side

Vendor Response

by Dialer360 on December 03, 2018

Thanks for your Great Feedback !

Service

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Service is like no other interface is so simple to use.

Cons: Software can be updated to look more modern.

Vendor Response

by Dialer360 on December 11, 2018

Thanks for your Excellent feedback !

Dialer360 for client calling

Sep 19, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: 1) best quality of voice recordings available 2) 24/7 customer support available

Cons: It is really good so i have no cons to say as such at this moment

Overall: Good work

Best and easiest dialer on the market today

Oct 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease and efficiency to operate this dialer and get it working to a perfect capacity are unsurpassed.

One of the customer support helped me every step on the way and always keep an active and open line of communication for any questions, comments, or concerns. He is a heard worker and amazing!

Overall: Ability to utilize my leads and time the most efficient way possible for my business.

Vendor Response

by Dialer360 on November 30, 2018

Thanks for your Great Feedback!

Capterra loader

Amazing Cloud Based Experience

Nov 29, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I've been using Dailer360 for my remote agents. It has been a great experience. Their customer care support is also excellent. I would recommend this dialer for any medium to large size enterprise.

Cons: I haven't figured out any such experience.

Vendor Response

by Dialer360 on December 03, 2018

Thanks for your positive feedback !

Dialer360 best solution for contact centar

Jan 27, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very useful, easy to use. Customer support 24/7. Reliable.

Cons: The interface is simple it could be more modern. I have nothing to add everything is great.

Overall: In my job we are using Dialer to connect interested clients to the contact center and so far is very useful.

Vendor Response

by Dialer360 on February 06, 2019

Thanks for your kind response.

Dialer 360

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Dialer 360 among the most reliable VOIP provider, very reliable with round the clock customer support.

Cons: Dialer 360 has all the qualities for a good VOIP.

Vendor Response

by Dialer360 on November 28, 2018

Thanks for Your positive Feedback !

Dialer360:

Apr 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Pros:

This service is fabulous and I like it. Especially, the uploading the leads is so easy to use.

Cons:

No opinion, it's really good.

Comment:

I had used many software. Dialer360 is new to me and I was feeling scared to use it in my initial stages. But with the cooperation of its support team I become aware of it just in a day.

Vendor Response

by Dialer360 on April 27, 2017

Thanks for sharing your Great thoughts about Dialer360

Excellent system and great support

Nov 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is easy to use, and is reliable

Cons: Nothing really it done every needed for our requiments

Overall: Very good didn't no what to expect but they are always on hand to help

Vendor Response

by Dialer360 on November 27, 2018

Thanks for Your positive Feedback.