Who Uses This Software?

Airbnb and vacation rental managers looking to scale their business with the power of automation, manage operations more efficiently, and get more exposure.


Average Ratings

16 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Guesty
  • www.guesty.com/
  • Founded 2014
  • Israel

About Guesty

Guesty is a SaaS platform for professional vacation rental companies across dozens of booking sites. The robust platform has all the features needed in a PMS- channel management, unified inbox, updated booking calendar, automation tools, safe and easy payment processing, reporting, and even 24/7 guest communication experts, making your guests stay that much more enjoyable. Guesty is the all-in-one vacation rental technology for property managers to centralize their activity all in one place.


Guesty Features

  • Campaign Management
  • Channel Analytics
  • Incentive Management
  • Inventory Control
  • Lead Management
  • Opportunity Management
  • Order Management
  • Partner Management
  • Product Management
  • Reseller Management
  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental
  • Contact Management
  • Fee / Commission Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Property Database
  • Reservations Management
  • Vendor Management
  • Work Order Management

Guesty Reviews Recently Reviewed!


A tool and service so great.... where do I start

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: A great tool backed by great people.

Cons: There is a little learning curve. But their support site it fairly detailed and their team is eager to assist.

Overall: If you want to manage multiple vacation rentals online, you would be remiss not to use Guesty. Their ever expanding suite of tools and commitment to customer service is remarkable. I feel like I should downplay my endorsement to make it more believable but it wouldn't be true. Thier site isn't just some algorithm that you hope gets the job done right. This tool is backed by a team of individuals that help you succeed. They help our team perform customer service to guests while we focus on the many other aspects of hospitality. Additionally, in the rare chances that there are issues, their support team is quick to respond and rectify it and to make sure it doesn't happen again. I couldn't ask for anything more. It's money VERY well spent.

Recommendations to other buyers: Take your time to set it up right and to use their assistance. There are quite a few places to add information. Click around to make sure you don't miss any features.

Not the best experience of hosting with Guesty

May 22, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: There are lots to like about Guesty. They have all the features you need that you can think of. Connect with all online channels, manage bookings, sending out automated emails, charging guests etc. The pricing is also great. You don't pay anything until you have income. They even have 24/7 reception team but I haven't used that.

Cons: Like I said they have everything you need but they don't do everything that well. There are also problems here and there. They use a third party channel manager called Rentals United which breaks down all the time bringing in so many double bookings causing lots of relocation fees. Also when a payment failed they don't notify you properly (for example, by email). All you get is a red little dot when you log into Guesty. That's just not good enough.

There are so many improvements they can do. It's a great product after all just need lots of polishment.

Overall: Great app to start with for your rental properties. However, they need to work on their product a little bit more.

Streamline your property management with all the tools you wish distribution channels had

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Highly responsive customer support, consolidated inbox, automated procedures (messaging, pricing, etc.) , customizable tools, and shareable calendars.

Cons: The reporting tools are a little kludgy and the receptionist service wasn't quite aggressive enough for us from a sales perspective.

Overall: Guesty is a life saver. Before Guesty, we were juggling between four different accounts and several documents where we'd keep stored messages, setting alarms to go off all throughout the day to send responses and instructions to guests, etc. Enter Guesty: from the beginning, their customer service was incredible at answering all of our questions and guiding us through the software in a friendly, efficient manner. They're very responsive to any customer support questions we've had and provide a tool that's truly indispensable. Couldn't recommend them highly enough to property managers who are trying to get all of their online property management organizational needs under control.

Recommendations to other buyers: Take advantage of their on-boarding team and customer support. They're very responsive, knowledgable, and eager to find ways to help their customers succeed.

I recommend guesty to everyone I know that has a vacation rental!

Feb 19, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it provides my guests with better customer service than I could give alone. Being able to get back to people in the middle of the night for instance. I love the automation that makes me feel confident guests are getting all the information they need before a stay.

Cons: I find the dashboard for me the owner clunky. I always try to figure out on my own to change things but 9x out of 10 I end up having to email support because it's just not very intuitive for me.

We couldn't be without Guesty!

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that it does so much for us from the 24/7 guest response, to adding in screening criteria, to managing bookings & calendars, the ability to download specific data...

Cons: I found it quite difficult to use at the start, the initial training was a little confusing but it's become easier and more intuitive over time.

Overall: I've been using Guesty for my business for about a year now and it has helped us to consolidate, grow, offer better service and be more efficient. Guesty are constantly improving and adding new features that really help my business to operate better all the time. We really couldn't be without it, it's integral to a small business like ours. Brilliant job, highly recommended.

The only tool to use for Airbnb Management

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Features

Support

Overall: Guesty has supported our growth as an Airbnb Management business from 30 listings to over 150 in short period of time because the product is just incredible.

The features make our bookings and management of operations much more efficient. Guesty constantly upgrade and introduce new features in order to help us continue to grow and listen to our needs.

Guesty support is fantastic and make them more than just software tool.

Recommendations to other buyers: Get good training and learn to use the full tool before implementation

AMAZING software, CRUDDY support. Overall good experience but too much $$$

Jan 23, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Software interface is as clean as it gets and visually great (assuming you have a desktop, no mobile yet...)

The automation engine and integration among platforms is pretty seamless and the company does get to every support request.

Cons: features CONSTANTLY break or glitch out and support seems to disappear in moments of crisis.

Reporting is not accurate with the figures and support tells you different things on different days

WAY TOO EXPENSIVE

SUPPORT IS SLOW AND DOESN'T CARE HOW MUCH HELP/HOW BAD YOU NEED IT.

Love the services they offer

Feb 19, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It helps me stay on top of customers activity, Keeping my customers updated on the information they need to make a choice and choose to home for their vacation or trip. Their constant follow-up helps out a lot.

Cons: I do not have a live person to talk to. I am 70 yrs old and would love verbal help. They only have online help, and at times I get a little confused.

Overall: Helps in organizing my properties, and in pricing my properties. The follow thru to me and my clients.

Outstanding Support Team and THE BEST automation

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The Guesty software and the Guesty team are the best providers in this space by far. I searched and demoed multiple companies before choosing Guesty. Their support team is very responsive and always helpful. The way that the software systems are built show that this company really understands how to solve the biggest challenges for hosts.

I was able to scale my organization from 2 listings to managing over 50 listings seamlessly. I honestly would not be able to operate in this large capacity without them. Their automation tools have allowed me to communicate with guests more effectively, automate my maid scheduling, and even automate my pricing. I used to pay for Everbooked to automate my pricing, but with the tools that Guesty provides I was able to cancel Everbooked and save money.

I am able to communicate with guests from multiple platforms all in one dashboard. That has saved me so much time and stress! Guesty integrates with Airbnb extremely well. I find myself using the Guesty software to navigate around Airbnb faster than I can in Airbnb!

I honestly cannot thank the Guesty team enough for creating such an amazing well thought through tool for hosts.

A great combination of Product and People

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Wow! this product has really helped boost our sales! This platform has everything we need and more..it has allowed us to manage our inventory and achieve better pricing, really happy.

Cons: The reporting! this platform has the ability to give better statistical information and this should be the case. Please create more detailed reports.

Capterra-loader

Happy to have automation, wish there were fewer bumps in the road.

Mar 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Automation is great in an industry that rewards you for fast responses. This cuts down on guest communication and some otherwise annoying tasks of updating our clients.

Cons: The integration with Booking.com has been a headache. Twice there were double-bookings. When we tried resolving the issue, customer service was fine, but I don't feel they addressed it with quite the level of seriousness that a problem like this deserves. Especially considering Booking.com does not allow cancellations, even though they were the last-minute booking on top of our 3-month old bookings.

Guesty To The Rescue

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We started our Airbnb management business last year. With the help of Guesty we have ben able to grow very quickly. We love the customer service from the company. They are quick to answer anything we may need. They are a great resource for any short term rental company.

From the very beginning I've been impressed with all the Guesty has to offer.

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Without a doubt, the most impressive feature is the seamless integration with many other property management tools.

Cons: To gain access to the entire suite of what's offered, most importantly the Receptionists service, requires an additional set up fee on top of the 2% markup to the already existing percentage per reservation fee. I think the extra percentage markup is fair; however, the extra set up fee is excessive when most of that can be set up without additional consultation.

Overall: More time to focus on growing my business.

Easy manage, a lot of futures, stabile

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Guesty for me is the best channel Manager /property manager on market. Great futures, easy to manage. Good layout and I'll in 100% recommend to other users.

Cons: For me they have one big problem, they don't have app to control my property when I'm not in a from of computer. It will be much easier to manage. Maybe it will be nice if they can expend financial tab.

Overall: More time, more professional image for my guests.

Wonderful service that integrates and coordinates the channels, key control, and scheduling programs

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the integration with multiple channels on the schedule. It makes things very convenient and track-able.

Cons: The most challenging this has been just the time to setup all of the integration. This concept is somewhat new, so there have been several bugs along the way - but the support team is on it.

Overall: Scheduling integration.

i am working with guesty 10 months

Feb 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the option of sincronize the propeties avaliability

also i like the posibility to see all thr propeties in one screen

Cons: there is no apalication.

some features doesnot work yet.

there is a problem to move between the months at the multiy prpoperties screen/