Guesty

Guesty

5 / 5 6 reviews

Who Uses This Software?

Airbnb and vacation rental managers looking to scale their business with the power of automation, manage operations more efficiently, and get more exposure.


Average Ratings

6 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Guesty
  • www.guesty.com/
  • Founded 2014
  • United States

About Guesty

Guesty helps you scale your short-term rental business with the power of automation; manage your operations more efficiently; and get more exposure on 20+ channels. Manage multiple Airbnb accounts (and others) all in one unified Inbox. Automate everything from messaging, reviews, pricing, and tasks. Generate reports on listings, reservations, and guest data. Direct bookings website & payment processing. Mobile app for cleaners & staff. 24/7 guest communication service also available.


Guesty Features

  • Contact Management
  • Fee / Commission Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Property Database
  • Reservations Management
  • Vendor Management
  • Work Order Management

Guesty Reviews Recently Reviewed!

We couldn't be without Guesty!

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The fact that it does so much for us from the 24/7 guest response, to adding in screening criteria, to managing bookings & calendars, the ability to download specific data...

Cons: I found it quite difficult to use at the start, the initial training was a little confusing but it's become easier and more intuitive over time.

Overall: I've been using Guesty for my business for about a year now and it has helped us to consolidate, grow, offer better service and be more efficient. Guesty are constantly improving and adding new features that really help my business to operate better all the time. We really couldn't be without it, it's integral to a small business like ours. Brilliant job, highly recommended.

Streamline your property management with all the tools you wish distribution channels had

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Highly responsive customer support, consolidated inbox, automated procedures (messaging, pricing, etc.) , customizable tools, and shareable calendars.

Cons: The reporting tools are a little kludgy and the receptionist service wasn't quite aggressive enough for us from a sales perspective.

Overall: Guesty is a life saver. Before Guesty, we were juggling between four different accounts and several documents where we'd keep stored messages, setting alarms to go off all throughout the day to send responses and instructions to guests, etc. Enter Guesty: from the beginning, their customer service was incredible at answering all of our questions and guiding us through the software in a friendly, efficient manner. They're very responsive to any customer support questions we've had and provide a tool that's truly indispensable. Couldn't recommend them highly enough to property managers who are trying to get all of their online property management organizational needs under control.

Recommendations to other buyers: Take advantage of their on-boarding team and customer support. They're very responsive, knowledgable, and eager to find ways to help their customers succeed.

Outstanding Support Team and THE BEST automation

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The Guesty software and the Guesty team are the best providers in this space by far. I searched and demoed multiple companies before choosing Guesty. Their support team is very responsive and always helpful. The way that the software systems are built show that this company really understands how to solve the biggest challenges for hosts.

I was able to scale my organization from 2 listings to managing over 50 listings seamlessly. I honestly would not be able to operate in this large capacity without them. Their automation tools have allowed me to communicate with guests more effectively, automate my maid scheduling, and even automate my pricing. I used to pay for Everbooked to automate my pricing, but with the tools that Guesty provides I was able to cancel Everbooked and save money.

I am able to communicate with guests from multiple platforms all in one dashboard. That has saved me so much time and stress! Guesty integrates with Airbnb extremely well. I find myself using the Guesty software to navigate around Airbnb faster than I can in Airbnb!

I honestly cannot thank the Guesty team enough for creating such an amazing well thought through tool for hosts.

Guesty To The Rescue

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: We started our Airbnb management business last year. With the help of Guesty we have ben able to grow very quickly. We love the customer service from the company. They are quick to answer anything we may need. They are a great resource for any short term rental company.

The only tool to use for Airbnb Management

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use
Features
Support

Overall: Guesty has supported our growth as an Airbnb Management business from 30 listings to over 150 in short period of time because the product is just incredible.

The features make our bookings and management of operations much more efficient. Guesty constantly upgrade and introduce new features in order to help us continue to grow and listen to our needs.

Guesty support is fantastic and make them more than just software tool.

Recommendations to other buyers: Get good training and learn to use the full tool before implementation

A tool and service so great.... where do I start

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: A great tool backed by great people.

Cons: There is a little learning curve. But their support site it fairly detailed and their team is eager to assist.

Overall: If you want to manage multiple vacation rentals online, you would be remiss not to use Guesty. Their ever expanding suite of tools and commitment to customer service is remarkable. I feel like I should downplay my endorsement to make it more believable but it wouldn't be true. Thier site isn't just some algorithm that you hope gets the job done right. This tool is backed by a team of individuals that help you succeed. They help our team perform customer service to guests while we focus on the many other aspects of hospitality. Additionally, in the rare chances that there are issues, their support team is quick to respond and rectify it and to make sure it doesn't happen again. I couldn't ask for anything more. It's money VERY well spent.

Recommendations to other buyers: Take your time to set it up right and to use their assistance. There are quite a few places to add information. Click around to make sure you don't miss any features.