--- title: "Guesty Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Guesty the right Hospitality Property Management solution for you? Explore 480 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-fa08pa6pm-g2dm.vercel.app/p/159377/Guesty/reviews/" page_type: "reviews" language: "en" --- Guesty 4.4 (480) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Guesty Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews MZ Michael Z ceoReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Another major advantage is scalability. As our rental management program has grown, Guesty has been able to support the increase in listings and bookings without requiring us to change systems or add multiple additional tools.“ March 12, 2026 EF Emily F Member ManagerHospitality, Self-employedUsed the software for: Less than 6 months. “There are many problems with message automation, cleaners can't upload photos, price optimizer is not accurate, and customer service is just okay.“ March 5, 2026 DB Diego B CEOHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “One of the features I appreciate most is being able to manage all guest communications in one place, while keeping all of my calendars seamlessly connected.“ May 27, 2026 ML Marco L OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Identical configurations applied to all units within the same property do not always work consistently: some settings function correctly for all apartments except one, without any apparent reason;“ March 30, 2026 DB Diego B CEOHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Being able to handle all guest communications in one centralized place, while keeping calendars seamlessly synced across platforms, has significantly improved our operational efficiency.“ May 27, 2026 BK Bjoern K CEOHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “For example, check-in and check-out protocols cannot be digitally signed within the system, which is a significant limitation for operations.“ April 3, 2026 JR John R PresidentReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Features like the channel manager, unified calendar, automation capabilities, integrations, and owner-facing tools create a platform that can truly support a professional operation.“ March 6, 2026 KL Kevin L CEOReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Their solution is for me to pay the invoice first and get the credit back. Why would I pay for something I never used and already canceled months ago?“ April 6, 2026 ## Showing most helpful reviews Showing 1-25 of 480 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Njål E. CEO Real Estate Used the software for: 1-2 years ### "Honest review from a power Guesty user" February 27, 2026 5.0 Overall, my experience with Guesty has been largely positive. As a short-term rental operator, it has become an essential part of how I run my business day-to-day. The platform offers unmatched integration with OTAs, covering listing distribution, updates, and financial management all in one place. On top of that, Guesty has the best API documentation I've come across, making it an excellent foundation for anyone looking to build custom solutions on top of their PMS. For anyone considering a switch, Guesty is definitely a top contender. I say this as someone who has spent meaningful time with Smoobu, Hostify, Hostaway, and several others. Pros Incredible customer success from Jay and his team. Product that focus on the important features. Higher priced than their competitors but has unmatched quality. We save a lot of time on listing distribution, finance, and listing updates due to their really good connections with the OTAs. Cons There is honestly not a lot of bad things to mention about Guesty. Their focus seem to be switching somewhat to capturing revenue from new add-ons instead of improving existing features. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty Premium product with really good customer success teams. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Smoobu](https://www.capterra.com/p/160106/Smoobu/)[Hostify](https://www.capterra.com/p/183332/Hostify/) They had bad connections to OTAs, bad distribution and update capabilities, hard to build on top of. Review Source Response from Guesty March 17, 2026 Hi Njål, Thank you for your incredible feedback and for highlighting the work of Jay and our team. We are truly honored to be an essential part of your day-to-day operations and to provide the reliable connections and API documentation you need to grow. We hear your feedback regarding our focus on existing features versus new add-ons; building trust means listening to your needs, and we are committed to ensuring our core platform remains the high-quality foundation your business deserves. We appreciate your recommendation and are excited to continue supporting your success in the short-term rental market. Best regards, The Guesty Customer Experience Team Riley G. Owner Real Estate Used the software for: 2+ years ### "Guesty Review" February 23, 2026 5.0 I would give it a five-star review. It's absolutely amazing. Working with them truly is a partnership, not just a customer relationship. Pros Guesty's customer service has been absolutely amazing. They truly are partners. I love the software. I'm very happy with the service and highly recommend it. Cons My one suggestion is building out operations a little better. I think it would be great if operations got to a little bit higher level. Alternatives considered [Streamtime](https://www.capterra.com/p/133010/Streamtime/) Reason for choosing Guesty Guesty is definitely doing the mess improvement of any company. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) I got poor customer service from Host Away, and that's where Guesty completely took over. Review Source Response from Guesty February 27, 2026 Hi Riley, Thank you so much for your kind words and for choosing Guesty as your partner. We are thrilled to hear that our customer service has made such a positive impact on your experience and that you are enjoying the software. We truly value the partnership we have built with you. We have also taken note of your suggestion regarding the operations module; we are constantly working to level up our features to better support your business needs. Your trust means everything to us, and we look forward to continuing this journey together. Best regards, The Guesty Customer Experience Team KL Kevin L. CEO Real Estate Used the software for: 1-2 years ### "Good product. Terrible support." April 6, 2026 1.0 For one of the biggest PMS platforms out there, not being able to fix a billing issue in 5 months is just not acceptable. Every time I reach out it feels like we are starting over. No real progress. Just the same "we are working on it." If you are a large operator considering Guesty, the product will do what you need. But if anything goes wrong outside of a basic support ticket, be ready to fight for it and still not get a resolution. Pros Guesty as a product is solid. The features are there and it works well for managing properties at scale. Cons Customer service is not great, especially when you are dealing with anything above a basic support ticket. Anything related to account issues or more serious problems takes way too long. I canceled Guesty Shield, notified my account manager, followed up multiple times over email, had multiple calls with my account manager and her upper management, and the cancellation was confirmed. They kept charging me anyway. It has been 4 to 5 months of back and forth. They keep telling me they are working on fixing the invoice and correcting the balance. Still not fixed. My account keeps getting deactivated because of an unpaid invoice for a service I already canceled. Their solution is for me to pay the invoice first and get the credit back. Why would I pay for something I never used and already canceled months ago? On top of that, they tried to tell me I could cancel Guesty Shield myself through the dashboard, but you literally cannot do that. The account manager has to do it. So I did everything right and I am still in this loop. Review Source Response from Guesty April 10, 2026 Hi Kevin, Thank you for your feedback, and we’re very sorry for the frustration this situation has caused, especially regarding the billing issue and the delays in resolving it. This is not the experience we aim to provide. We’d like to take ownership of this and help resolve it as quickly as possible. Could you please share your contact details (email or phone number), or reach out to us at \[support email\], so we can assist you further? We appreciate your patience and the time you took to share your experience. Sincerely, The Guesty Customer Experience Team CS Craig S. Owner Real Estate Used the software for: 1-2 years ### "Satisfied Operator" March 30, 2026 5.0 It has been good, I find the ticketing system with questions or issues very effective-I look forward to continued enhancements Pros Automated messaging, integration with platforms-I like how I can coordinate my calendar with some "non listing" properties Cons I wish it had a better calendar view where all properties could be consumer facing at one time The CRM I find a bit clunky, I have not found a way to be effective with it yet Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty I did not see enough benefit to move from Guesty Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) I crossed the 4 threshold minimum to move to the Pro product Review Source Response from Guesty March 31, 2026 Hi Craig, Thank you for sharing your experience with Guesty. We are pleased to hear that our automated messaging and platform integrations, especially for your non-listing properties, are helping you coordinate your business more effectively. We sincerely value your feedback regarding the calendar view and the CRM; building trust with our users means taking these insights to heart as we work on future enhancements to make our tools more intuitive for you. It is great to know our ticketing system has been a reliable resource, and we look forward to continuing to support your growth as you transition to our Pro product. Best regards, The Guesty Customer Experience Team BJ H. Owner - CEO Hospitality Used the software for: 6-12 months ### "Scalable Platform That Supports Growth and Operational Control" February 27, 2026 5.0 Overall, our experience has been very positive. Guesty has allowed us to operate more professionally, increase efficiency, and create consistency across our short-term rental portfolio. It has supported our growth while maintaining operational control and visibility. Like any powerful system, success depends on proper implementation, but once established, it becomes a strong foundation for scaling a vacation rental management business. We have also started to grow great ties with the people and team itself and highly recommend attending their annual GuestyVal for networking with like minded property managers and industry professionals. Pros The biggest advantage of Guesty is centralized control. Managing Airbnb, VRBO, direct bookings, messaging, automation, task management, and reporting within one ecosystem significantly reduces operational friction. As our portfolio has grown, Guesty’s automation tools have helped us standardize communication, streamline workflows, and minimize manual errors. The reporting and financial visibility are also strong, which is critical when advising homeowners and forecasting performance. Once workflows are properly built, the system becomes extremely powerful and scalable. Cons When we started our company in 2022, we started with Guesty. Yet, the accounting was not as robust as we were after. When we walked oud the door, we said we would be back when it was checking a few more boxes for us. We came back in June of 2025 after our bookkeeping team said the accounting module had been through changes and now had the features we required. There are still a few gaps in the accounting, but they have had a strong focus there and we are happy with where it is now and where it is headed. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty More comprehensive solution baked directly into their software. Track seemed dated again and Hostaway relied more on third parties than providing the solution within their software. Switched from [Streamline](https://www.capterra.com/p/89552/Streamline/) Streamline was becoming dated with no real focus on vital features (mobile, AI, etc.). Review Source Response from Guesty March 10, 2026 Hi BJ, Thank you for sharing such a detailed and thoughtful review of your journey with Guesty. We are thrilled to have you back and are glad to hear that the improvements to our accounting module and automation tools are supporting your company’s growth and professional standards. Building a reliable foundation for our partners is our top priority, and we appreciate your trust as we continue to refine our features and fill those remaining gaps. We also love hearing about the strong ties you have built with our team and look forward to seeing you at the next GuestyVal! Best regards, The Guesty Customer Experience Team TD Thomas D. COO Hospitality Used the software for: 1-2 years ### "COO, OWNER" March 30, 2026 5.0 Excellent, the use of Guesty Services has allowed us to obtain 5 star reviews the majority of time. The use of guesty Services has allowed us to handle a scaled up bookings that we wanted to achieve. Pros Customer response, they listen to us and then provide new services. Our representative is extremely knowledgeable and when she does not have The answer she will go get it for us or turn it into her staff to create a solution Cons Not sure there is much to dislike, cost is always an issue but the services provided seem to be in alignment with the value received Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Guesty Best bang for our buck. Customer service support Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Cost and features offered that we need to increase our revenue Review Source Response from Guesty March 31, 2026 Hi Thomas, Thank you so much for your kind words and for trusting Guesty to help scale your business. We are delighted to hear that your representative has been able to provide the knowledgeable support and solutions you need to succeed. Building a reliable partnership with you is our top priority, and we are committed to ensuring our features and services continue to deliver the high value and 5-star results you expect. Best regards, The Guesty Customer Experience Team MW Marvin W. Owner Hospitality Used the software for: 2+ years ### "One Stop Shop" March 30, 2026 5.0 Overall we are happy with the product and price. I believe it allows us to spend time on the business rather than the back-end items. Pros Guesty handles everything in one place, from guest messaging, door lock management, automated messages/reviews, listing management and much more! Cons Trust accounting module is difficult to understand so we are currently using a 3rd party trust accounting software. Switched from [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Mainly trust accounting was why we switched to GuestyPros. Review Source Response from Guesty March 31, 2026 Hi Marvin, Thank you for sharing your feedback with us. We are glad to hear that Guesty is helping you streamline your operations, from guest messaging to listing management, so you can focus more on growing your business. We appreciate your honesty regarding the trust accounting module. Building a platform that you can fully rely on is our top priority, and we are committed to improving our features to better meet your needs. Thank you for choosing us as your partner. Best regards, The Guesty Customer Experience Team KV Kathleen V. Property manager Real Estate Used the software for: 1-2 years ### "Great Property management Tool" March 30, 2026 5.0 It is a great tool and really love using it compared to other management tools which were complex to use, not easy to learn how to use. Pros Guesty is a great userfriendly tool. Easy to use. Great overview of the important tasks, reservations ahead. Cons I would love it to be a bit more flexible, like only apply a blockage the night after a reservation in a certain time period (like high season) and not low season. To be able to apply different cleaning rates (depending on the season as we can get cleaners less expensive off season). Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Head office decided to make the switch for all the property managers. Review Source Response from Guesty March 31, 2026 Hi Kathleen, Thank you so much for sharing your feedback with us. We are delighted to hear that you find Guesty to be a user-friendly tool that helps you stay on top of your important tasks and reservations. Building a platform that simplifies your workflow is our top priority, and we appreciate your trust in us. We have also taken note of your suggestions regarding seasonal flexibility for blockages and cleaning rates, as we are always looking for ways to better support your business needs. Best regards, The Guesty Customer Experience Team SM Sonya M. Director Hospitality Used the software for: 6-12 months ### "Fantastic time saving channel manager " March 30, 2026 5.0 Had a rough start but got supported thru and assisted to get it all right now runs really smoothly feel I am getting more bookings using the pricing option Pros Synchronisation, one place of all bookings, app so easy to use, customer support is good, feel secure in using the app. Training was really good Cons that vrbo does not work the same as bdc and abb and can’t cancel advance notice icon on the mobile app Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty With all the research I did Guesty came out highly recommended Review Source Response from Guesty April 2, 2026 Hi Sonya, Thank you for sharing your experience and for choosing Guesty based on your research. We are so glad to hear that after a rough start, you feel supported and are seeing great results with our pricing options and synchronization. We have noted your feedback regarding the VRBO integration and the mobile app functionality to help us improve. Building a reliable partnership with you is our priority, and we are committed to ensuring your continued success. Best regards, The Guesty Customer Experience Team UQ Umar Q. CEO Hospitality Used the software for: Less than 6 months ### "Best PMS around" May 18, 2026 5.0 Overall very satisfied and looking forward to growing my business with the platform and all the future releases. Pros Ease of use, wide range of functionality and constant updates. The tools available in the PMS are as if you were a large operator so no matter where you are in your journey you will always be ready for that next level. Cons The Guesty Connect subscription which i was not aware of when i switched from Hostaway which i feel is just an very expensive added cost. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Trust Accounting mainly along with along other updated offerings Review Source Response from Guesty May 20, 2026 Hi Umar, Thank you for sharing your feedback regarding our functionality and the tools we provide to help your business reach the next level. We are glad to hear that Trust Accounting and our constant updates are supporting your journey. We also appreciate your transparency regarding the Guesty Connect subscription as it helps us improve our service. We look forward to growing alongside you and your business. Best regards, The Guesty Customer Experience Team MM Manuel M. CEO Real Estate Used the software for: 1-2 years ### "Guesty Review" December 9, 2025 5.0 My overall experience with Guesty has been positive. The platform centralizes our operations, automates many of our processes, and helps manage multiple channels efficiently. There is still room for improvement in certain areas, but overall it has been a reliable tool for scaling our property management business. Pros Monthly updates always looking to add new features. Instant connectivity with OTAs to secure no double bookings and also the onboarding process as well as support. What has been amazing for me is the owners portal were they can access their calendar, view reservations and block dates for personal use, this has given my company a great transparency view from their perspective. Cons I added guesty accounting and it has not worked for me. Since I live in mexico, it is not an option to add multiple taxes and I have not been able to automize my owner reports. Alternatives considered [Icnea](https://www.capterra.com/p/227771/Icnea/)[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Guesty We chose Guesty because it offered the most complete and scalable solution for professional property management. Its automation tools, channel integrations, unified inbox, and financial features were significantly more robust than the alternatives. Review Source Response from Guesty December 11, 2025 Hi Manuel, Thank you for sharing your feedback and for choosing Guesty. We’re glad to hear that our frequent updates, OTA connectivity, support, and especially the Owners Portal have helped bring transparency and efficiency to your operations. We appreciate your honesty regarding Guesty Accounting. We understand the challenges with tax setup and automated owner reports in Mexico, and we’ve shared your input with our product team as we work to improve these features. It’s great to know Guesty has helped centralize your processes, automate daily tasks, and support your growth across multiple channels. We’re grateful you selected Guesty over other solutions and remain committed to helping you succeed. Best regards, The Guesty Customer Experience Team GJ Gabriele J. owner of holiday apartment rental agency Leisure, Travel & Tourism Used the software for: Less than 6 months ### "A Strong All-in-One Solution With Room to Grow" December 3, 2025 4.0 Overall, my experience has been very positive, and I’m truly glad I switched to Guesty. I’m giving 4 out of 5 stars because, as mentioned, there’s still some room to grow. Pros I really appreciated the setup process, the automated messaging, and the calendar. The ability to create different rate categories and the all-in-one solution for agencies is extremely valuable. I also find Trust Accounting and the financial management tools very exciting. The live support is great too—quick and helpful responses. Cons Guesty still has room for improvement in the German-speaking market. Some processes aren’t fully optimized yet, so you occasionally need to work with temporary workarounds. There is definitely potential to refine a few areas. That said, the Guesty team is very open to suggestions and genuinely tries to implement improvements, which I really appreciate. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/) Reason for choosing Guesty recommendation of a friend, trust accounting tool Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) As an agency, I needed more features than Smoobu was able to offer. Review Source Response from Guesty December 4, 2025 Hi Gabriele, Thank you so much for your thoughtful review and for sharing your experience with Guesty! We’re delighted to hear that the setup process, automation, calendar, rate management, Trust Accounting, and live support have been valuable for your agency. We truly appreciate your honest feedback about opportunities for improvement in the German-speaking market. It’s great to hear that you’ve felt heard by our team, as your suggestions help shape ongoing enhancements. We’re glad Guesty could offer the advanced features you needed, and we’re grateful for your trust and recommendation. Thanks for choosing Guesty. We’re excited to continue growing with you! Best regards, The Guesty Customer Experience Team HH Howard H. VA Consultant Hospitality Used the software for: 2+ years ### "Great tool for managing STRs" November 26, 2025 5.0 Guesty has helped me run my rentals more efficiently and reduced a lot of stress. It has made it easier to grow while keeping guests happy and my team organized. Pros Guesty helps me keep everything in one place and saves me a ton of time. Messaging, task management, and channel syncing all work smoothly. I also like that support is quick to respond and actually tries to help, not just push articles. Cons There is a bit of a learning curve at first, especially when setting up automations, and a few parts of the interface could be easier to navigate. I wish there were more videos or blogs about automation. Switched from [FantasticStay](https://www.capterra.com/p/175865/FantasticStay/) Fantastic Stay was too buggy. They made it clear they weren't going to maintain the product that I was using during their switch to AI. Review Source Response from Guesty December 1, 2025 Hi Howard, Thank you for taking the time to share your feedback! We’re delighted to hear that Guesty has helped streamline your operations and save valuable time, especially through unified messaging, task management, and reliable channel syncing. It’s also great to know our support team has been there when you need them. We appreciate you calling out the learning curve and navigation challenges. Automation is a powerful part of the platform, and your suggestion for more educational videos and content is extremely valuable. We’ll make sure this is shared with the relevant teams. We’re glad Guesty has reduced stress and supported your business growth while keeping guests and your team happy. Thanks again for choosing us. We’re excited to continue being part of your success! Best regards, The Guesty Customer Experience Team LS Laura S. Community Association Manager and Property Manager Hospitality Used the software for: 6-12 months ### "A Smooth Transition Into a Modern PMS" November 21, 2025 5.0 This is our first time moving out of the “dinosaur era” of property-management systems, and Guesty has been a great upgrade. It’s modern, efficient, and has made our operations run much more smoothly. Pros I appreciate how Guesty centralizes everything — messaging, calendars, payments, and owner statements. It simplifies operations and makes managing multiple units far more efficient. Cons A few features are hard to navigate, and the platform has a learning curve. The biggest drawback for me is that you can’t run bulk owner statements; each one must be processed separately. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Guesty We made the switch because our previous system was outdated and couldn’t keep up with the demands of modern vacation-rental management. Guesty offered the automation, organization, and connectivity we needed. Switched from [Vacation Rental Tracker Plus](https://www.capterra.com/p/82497/Vacation-Rental-Tracker-Plus/) We needed a platform that could streamline communication, centralize reservations, and simplify monthly owner statements. Our old system couldn’t provide those tools, so we moved to Guesty for better functionality and scalability. Review Source Response from Guesty November 27, 2025 Hi Laura, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Thanks for noticing our ongoing updates and integrations! Our product teams are constantly working to evolve the platform based on customer feedback and market needs. It’s wonderful to hear that these improvements are helping your business thrive - and we’ve got even more exciting releases coming soon. Stay tuned! Best regards, The Guesty Customer Experience Team AB Amir B. Owner Hospitality Used the software for: Less than 6 months ### "Room for improvement - " November 23, 2025 4.0 Good, yet the biggest disadvantage is the priceOptimizer Guesty offers, which damages my experience deeply, causing me to consider leave Guesty for this feature or other features as well Pros User interface is nice, and allows you good operational control of the business. The onboarding process is thorough, yet I think you can make it more efficient if you had videos indicating the usual usage of the system. Value for money makes sense for me Cons My personal customer support manager isn't responsive enough. It takes him 2-3 business days to reply to my emails which doesn't make sense in this era. I'm mostly frustrated about the price optimizer. I'm considering leaving the platform only because of that. Lots and lots of issues with it, and the results are really bad. I've tried reaching out several times to fix the issues there, but it seems the basics behind it are somewhat wrong, and it requires a lot of manual adjustments which causes me to relentlessly deal with the system and looking for the right pricing. This is the opposite of what I should get from it. Switched from [PriceLabs](https://www.capterra.com/p/158348/PriceLabs/)[Rental Ninja](https://www.capterra.com/p/10009121/Rental-Ninja/) I thought Guesty will provide a much better experience. I was right about some features, but Price Optimizer really ruined my experience Review Source Response from Guesty November 27, 2025 Hi Amir, Thank you for sharing your detailed feedback. We’re glad to hear that you value Guesty’s interface, operational control, onboarding, and overall value. We’re truly sorry for the frustration you’ve experienced and the responsiveness of your support manager. We understand how important accurate pricing and timely support are to your operations, and we take your concerns seriously. Your feedback has been shared with our product and support teams so we can work on improving the Price Optimizer and response times. We appreciate your honesty and are committed to making your experience with Guesty as smooth and effective as possible. Sincerely, The Guesty Customer Experience Team ED Ed D. Business Advisor - CFO Hospitality Used the software for: 2+ years ### "Solid product with robust capabilities + good support" November 26, 2025 5.0 Overall solid experience and helps us run the business effectively - been a loyal user for the past many years and looking forward to seeing more new features coming up! Pros All in one place - we use various features/addons from advanvced analytics to dynamic pricing and most recently the guesty shield program, which works effectively and gives us a piece of mind with each booking. Good support team - timely responses. Cons roadmaps can be difficult to influence - few enhancements pending for quite some time. Owners dashboard is very basic Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty we were already with guesty and eventually agreed on the right commercials moving forward. Review Source Response from Guesty November 28, 2025 Hi Ed, Thank you for your feedback and for being a loyal Guesty user. We’re glad to hear that our features — including analytics, dynamic pricing, and Guesty Shield — have helped support your business, and we appreciate your recognition of our support team. We’re sorry for the challenges with influencing the product roadmap and the limitations of the owners dashboard. Your feedback has been shared with our product team as we continue improving. Thank you again for your continued trust in Guesty. Best regards, The Guesty Customer Experience Team RG Ryan G. RE Investor and Vacation Rental Management Co. Real Estate Used the software for: 2+ years ### "Unparalleled reliability and constant innovation" November 26, 2025 5.0 I’ve used Guesty daily for five years. The uptime and stability have been industry-best, and the product keeps improving without breaking workflows. New features roll out frequently and meaningfully—making operations more efficient across reservations, messaging, and reporting. It’s a comprehensive platform that scales with your portfolio and gives you confidence that things will just work. Pros Reliability is unmatched—Guesty has been rock-solid for me over five years. They keep shipping genuinely useful features, not fluff. The platform covers everything from Booking Management and Rental Management to clean User Interface, strong Security, responsive Customer Support, and smooth Team Collaboration. It does what you want—and then surprises you with more. Cons It’s pricey, but as they say: buy once, cry once. There are other alternatives out there that are less expensive, but the chances of outgrowing the other platforms and needing to migrate helped justify the premium for Guesty. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty Robust operation, well-funded, and seemed to be the industry leader. Review Source Response from Guesty November 27, 2025 Hi Ryan, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. We’re so glad to hear that Guesty is helping you scale and see real results. That’s exactly what drives us. We know that running a growing hospitality business takes a lot, and it means the world to hear that Guesty is proving to be a valuable partner in that journey. Thanks for trusting us with your business! Best regards, The Guesty Customer Experience Team NP Noel P. Principal Real Estate Used the software for: 1-2 years ### "Guesty great to work with" March 13, 2026 5.0 Very responsive to my needs, they go out of their way to try to accommodate me, even when i am not a big customer for them Pros Guesty analytics is great, its calendar very friendly to use, their support team is awesome, specially \[sensitive content hidden\]! Cons It is designed for short term rentals, not boutique hotels, and the reporting reflects this, they are working on it but not there yet Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty Better overall solution and fit for our needs Switched from [Jurny](https://www.capterra.com/p/248560/Jurny/) Jurny decided to stop providing certain services Review Source Response from Guesty March 16, 2026 Hi Noel, Thank you so much for sharing your feedback with us. We are glad to hear that you are enjoying our analytics and calendar features, and that our support team has been able to provide the responsive service you deserve. We truly value your trust in us as your partner. We also appreciate your honest input regarding our reporting for boutique hotels; please know that we are committed to refining these tools to better serve your specific needs as we continue to grow together. Best regards, The Guesty Customer Experience Team JO Jasmine O. Reservationist Real Estate Used the software for: 6-12 months ### "Guesty Review" November 21, 2025 5.0 Guesty is a friendly user for anyone that decides to use it. I was skeptical at first with it but after a day of playing around I came to realize that it's just what we needed. It has everything you can possibly use and I'm very happy that Guesty listens to us users and integrates more and more, which is amazing! I would rate Guesty a 100000/10. Very happy! Pros What I love about Guesty is how it integrates all together making it easy to use. The layout is amazing as well! Cons I would have to say calculations for extending nights is one of my least favorite, since it calculates different. But overall I like it and I'm getting the hang of it. Switched from [LiveRez](https://www.capterra.com/p/82992/LiveRez/) It was very outdated and I feel like they did not strive to make it better and friendly user. Review Source Response from Guesty November 27, 2025 Hi Jasmine, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team SL Sam L. Owner Real Estate Used the software for: 1-2 years ### "Good software to run your business" November 26, 2025 4.0 Bad onboarding but solid performance once we got up and running. Guesty seems to be adding/improving features which I appreciate. Pros I like the all in one rental management, team access, and owner portal. I also like the open source nature to Guesty to allow for outside apps. I am also happy to see that Guesty seems to be growing and adding/improving features. Cons Phone app needs to have background app refresh so it doesnt have to load each time. Also mobile Analytics would be nice. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/) Reason for choosing Guesty Feature set offered by Guesty was better. Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) I switched due to lack of support and features provided. Review Source Response from Guesty November 28, 2025 Hi Sam, Thank you for your feedback! We’re glad to hear that Guesty’s all-in-one platform, team access, owner portal, and integration options have supported your business and that you’ve noticed our ongoing feature improvements. We’re sorry for the challenges with onboarding and the mobile app experience. Your suggestions for background app refresh and mobile analytics have been shared with our product team for consideration. We appreciate your input and are committed to making Guesty even more efficient and user-friendly. Best regards, The Guesty Customer Experience Team JM Jeff M. CTO Real Estate Used the software for: 2+ years ### "Great experience, a little bit more expensive but works to help grow your business. " November 26, 2025 5.0 Great experience to make our business grow. For the owners it's a very friendly interface. It's not for 1 or 2 units, it will be valuable for 4+ units. Pros Its the all in one we needed as a business. We look very professional to our guests and owners. It also brings 20% of our sales from other channels. Cons It's a little bit more expensive than other competitors. It also needs an IT person in your team, at least for the first steps. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty It was better for 4+ units and had the owner portal. Review Source Response from Guesty November 28, 2025 Hi Jeff, Thank you for your feedback! We’re glad to hear that Guesty has helped your business grow, improved professionalism with guests and owners, and contributed to your sales from multiple channels. We understand that onboarding can require technical support and that pricing may feel higher than some alternatives. Your feedback is appreciated, and we’re committed to making the setup process as smooth as possible for new users. We’re happy Guesty continues to add value for your growing portfolio and appreciate your trust in our platform. Best regards, The Guesty Customer Experience Team JM Jack M. Owner Real Estate Used the software for: 2+ years ### "Guesty- Crème de la crème of PM softwares" December 1, 2025 5.0 Really good- we shopped around the market and Guesty really is the best software and in line price wise which has made it a no brainer for us. Pros Guesty is an all-encompassing software for vacation rental management which has been great. Being able to streamline so many aspects of our operations has been super helpful. Cons Was a little pricey when we started out but we have a sliding scale so as we grow we are able to get a lesser price per property. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Lodgify had bad owner statements, was inconsistent and the accounting module was very bad. Review Source Response from Guesty December 3, 2025 Hi Jack, Thank you for sharing your feedback! We’re delighted to hear that Guesty has helped streamline your operations and become an all-encompassing solution for your vacation rental management. We appreciate your note about pricing and are glad the sliding scale is supporting your growth. It’s great to know Guesty has stood out compared to other options and is helping make property management easier for you. Thanks again for your review. We’re thrilled Guesty has been a positive fit for your business! Best regards, The Guesty Customer Experience Team BK Bjoern K. CEO Hospitality Used the software for: Less than 6 months ### "Good system with strong potential, but missing some features" April 3, 2026 4.0 Overall, the system is okay and usable, but it is missing several features that should be standard in today’s property management software. Many of these functionalities are essential for efficient operations. That said, the platform works well overall, but there is still room for improvement. Even small enhancements could have a significant impact on daily operations. Pros Guesty offers a wide range of distribution channels, which makes it easy to reach different platforms from one system. Adding new properties is straightforward, and the calendar overview is clear and helpful for day-to-day operations. There are still some features missing or not fully developed, but hopefully these will be improved over time. Cons Some important functionalities are missing. Tasks cannot be displayed in the owner portal at all, which limits transparency for property owners. It is also not possible to implement custom document or form templates. For example, check-in and check-out protocols cannot be digitally signed within the system, which is a significant limitation for operations. Additionally, some features promised during the sales process are not actually available or do not work as expected. Review Source Response from Guesty April 6, 2026 Hi Bjoern, Thank you for sharing your detailed feedback with us. We truly value your trust and are committed to improving our platform based on your insights. It is great to hear that you find our distribution channels and calendar overview helpful, and we take your comments regarding the owner portal and digital signatures seriously. We are working hard to enhance these features to better support your daily operations and ensure a more seamless experience for you and your property owners. Best regards, The Guesty Customer Experience Team SM Scott M. Owner Hospitality Used the software for: Less than 6 months ### "Modern, easy to use booking software with 5\* support!" March 5, 2026 5.0 So far, so good! Easy to get everything setup, easy to use and the customer support is 5 star. Integrations with the channel manager were easy and we can finally actually control EVERYTHING in one place! Building my own integrated website was also a breeze, which is a HUGE plus for me, not to have to be charged by other platforms and web developers every time I want to add or change anything on my website. Pros Speed, ease of use. Customer support is fast to get and efficient. It's a modern platform in a market saturated with old booking software platforms which cannot be upgraded. Cons It is expensive compared to competitors but, in it's defence, it is far superior to competitors as well, so we see the value in it. Review Source Response from Guesty March 6, 2026 Hi Scott, Thank you so much for your kind words and for sharing your experience. We are thrilled to hear that you are finding such value in our platform and that our customer support team has provided the 5 star service you deserve. Building a modern, all-in-one solution that simplifies your operations and website management is our top priority, and we are committed to being a partner you can trust for the long term. Best regards, The Guesty Customer Experience Team SV Susan V. Owner Hospitality Used the software for: 2+ years ### "Guesty Lite Platform " May 18, 2026 4.0 No real issues overall as AirBnB supports most of my short term bookings. I would recommend Guesty to new hosts for support. Pros "The platform is incredibly user-friendly across the board. I love having a centralized, all-in-one hub for communication, and the automated guest templates have streamlined my workflow significantly. Additionally, the seamless smart lock integration—which automatically generates a unique access code for every single guest—provides incredible peace of mind and makes check-in entirely hands-off." Cons However, there are a couple of areas that still require attention. VRBO continues to struggle with interfacing properly with the platform, which is a significant point of friction. Furthermore, navigating Booking.com within the system remains a bit of a mystery, and I would appreciate dedicated guidance from customer service to help optimize that specific channel integration." Review Source Response from Guesty May 20, 2026 Hi Susan, Thank you for your wonderful feedback and for recommending Guesty to new hosts. We are thrilled to hear that our centralized hub, automated templates, and smart lock integrations have streamlined your workflow and provided peace of mind. We also appreciate your transparency regarding the challenges with VRBO and Booking.com integrations. Building a reliable partnership with you is our priority, and we are committed to refining these connections and providing the dedicated support you need to optimize every channel. Best regards, The Guesty Customer Experience Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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