# Guesty Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Guesty the right Hospitality Property Management solution for you? Explore 477 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159377/Guesty/reviews --- Guesty 4.4 (477) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 9th, 2026 # Reviews of Guesty Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews MZ Michael Z ceoReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Another major advantage is scalability. As our rental management program has grown, Guesty has been able to support the increase in listings and bookings without requiring us to change systems or add multiple additional tools.“ March 12, 2026 EF Emily F Member ManagerHospitality, Self-employedUsed the software for: Less than 6 months. “There are many problems with message automation, cleaners can't upload photos, price optimizer is not accurate, and customer service is just okay.“ March 5, 2026 DB Diego B CEOHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “One of the features I appreciate most is being able to manage all guest communications in one place, while keeping all of my calendars seamlessly connected.“ May 27, 2026 ML Marco L OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Identical configurations applied to all units within the same property do not always work consistently: some settings function correctly for all apartments except one, without any apparent reason;“ March 30, 2026 DB Diego B CEOHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Being able to handle all guest communications in one centralized place, while keeping calendars seamlessly synced across platforms, has significantly improved our operational efficiency.“ May 27, 2026 BK Bjoern K CEOHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “For example, check-in and check-out protocols cannot be digitally signed within the system, which is a significant limitation for operations.“ April 3, 2026 JR John R PresidentReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Features like the channel manager, unified calendar, automation capabilities, integrations, and owner-facing tools create a platform that can truly support a professional operation.“ March 6, 2026 KL Kevin L CEOReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Their solution is for me to pay the invoice first and get the credit back. Why would I pay for something I never used and already canceled months ago?“ April 6, 2026 ## Showing most helpful reviews Showing 1-25 of 477 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BJ H. Owner - CEO Hospitality Used the software for: 6-12 months ### "Scalable Platform That Supports Growth and Operational Control" February 27, 2026 5.0 Overall, our experience has been very positive. Guesty has allowed us to operate more professionally, increase efficiency, and create consistency across our short-term rental portfolio. It has supported our growth while maintaining operational control and visibility. Like any powerful system, success depends on proper implementation, but once established, it becomes a strong foundation for scaling a vacation rental management business. We have also started to grow great ties with the people and team itself and highly recommend attending their annual GuestyVal for networking with like minded property managers and industry professionals. Pros The biggest advantage of Guesty is centralized control. Managing Airbnb, VRBO, direct bookings, messaging, automation, task management, and reporting within one ecosystem significantly reduces operational friction. As our portfolio has grown, Guesty’s automation tools have helped us standardize communication, streamline workflows, and minimize manual errors. The reporting and financial visibility are also strong, which is critical when advising homeowners and forecasting performance. Once workflows are properly built, the system becomes extremely powerful and scalable. Cons When we started our company in 2022, we started with Guesty. Yet, the accounting was not as robust as we were after. When we walked oud the door, we said we would be back when it was checking a few more boxes for us. We came back in June of 2025 after our bookkeeping team said the accounting module had been through changes and now had the features we required. There are still a few gaps in the accounting, but they have had a strong focus there and we are happy with where it is now and where it is headed. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty More comprehensive solution baked directly into their software. Track seemed dated again and Hostaway relied more on third parties than providing the solution within their software. Switched from [Streamline](https://www.capterra.com/p/89552/Streamline/) Streamline was becoming dated with no real focus on vital features (mobile, AI, etc.). Review Source Response from Guesty March 10, 2026 Hi BJ, Thank you for sharing such a detailed and thoughtful review of your journey with Guesty. We are thrilled to have you back and are glad to hear that the improvements to our accounting module and automation tools are supporting your company’s growth and professional standards. Building a reliable foundation for our partners is our top priority, and we appreciate your trust as we continue to refine our features and fill those remaining gaps. We also love hearing about the strong ties you have built with our team and look forward to seeing you at the next GuestyVal! Best regards, The Guesty Customer Experience Team DP Dainius P. Director Real Estate Used the software for: 1-2 years ### "StayInLondon recommends a robust PMS for Scaling Short-Term Rental Operations" February 28, 2026 5.0 We operate short-term rentals in London and use Guesty as our core property management system. It has allowed us to streamline booking management, automate guest communication, coordinate cleaning schedules, and maintain strong operational oversight across multiple listings. The automation workflows are one of the biggest advantages. Once properly configured, they significantly reduce manual messaging and minimise operational errors. Channel management across Airbnb and other platforms works reliably, and calendar synchronisation has been stable. The reporting functionality also provides useful visibility into occupancy, ADR, and overall performance — which is essential for revenue optimisation. Guesty is not a “lightweight” system — it’s built for serious operators. There is a learning curve, but once implemented correctly, it becomes a powerful operational framework. Pros We use Guesty to manage our short-term rental portfolio in London, and it has become the backbone of our operations. The platform centralises listings, guest communication, task management, and financial reporting in a way that makes scaling significantly easier. Cons It’s particularly strong for operators managing multiple units across Airbnb and other OTAs. The reporting tools also give clear visibility into occupancy and revenue trends. Pros: •Strong automation tools •Reliable multi-channel syncing •Centralised guest communication •Scalable for growing portfolios Switched from [RentalReady](https://www.capterra.com/p/216583/RentalReady/) We switched over 2 years ago from a PMS called Rental Ready Review Source Response from Guesty March 13, 2026 Hi Dainius, Thank you so much for your trust in Guesty over the last two years. We are thrilled to hear that our platform has become the backbone of your London operations and is helping you scale with ease. Building a reliable operational framework for serious operators like you is exactly why we do what we do, and we are committed to supporting your continued growth and revenue optimization. Best regards, The Guesty Customer Experience Team sP simon P. Founder Real Estate Used the software for: Less than 6 months ### "Guesty Lite possibly the perfect PMS " May 29, 2026 5.0 Overall I've had a great experience with Guesty, I found the onboarding and set up process to be pretty straight forward and really appreciated the great customer suppot. Pros Some of the things I like most about Guest is that it offers, Value for money, good customer Support, an intuitive user interface, good security, and support my business growth. Cons I can't think of any obvious cons except that perhaps the fact that the desktop version logs me out between sessions Review Source Response from Guesty June 2, 2026 Hi Simon, Thank you for sharing your thoughtful feedback. We are so pleased to hear that Guesty is providing great value for your business and that you found our onboarding process and customer support helpful. Building a reliable partnership with you is our priority, and we are committed to providing the security and intuitive tools you need to support your continued growth. We have also noted your comment regarding the desktop session duration as we look for ways to improve your experience. Best regards, The Guesty Customer Experience Team KL Kevin L. CEO Real Estate Used the software for: 1-2 years ### "Good product. Terrible support." April 6, 2026 1.0 For one of the biggest PMS platforms out there, not being able to fix a billing issue in 5 months is just not acceptable. Every time I reach out it feels like we are starting over. No real progress. Just the same "we are working on it." If you are a large operator considering Guesty, the product will do what you need. But if anything goes wrong outside of a basic support ticket, be ready to fight for it and still not get a resolution. Pros Guesty as a product is solid. The features are there and it works well for managing properties at scale. Cons Customer service is not great, especially when you are dealing with anything above a basic support ticket. Anything related to account issues or more serious problems takes way too long. I canceled Guesty Shield, notified my account manager, followed up multiple times over email, had multiple calls with my account manager and her upper management, and the cancellation was confirmed. They kept charging me anyway. It has been 4 to 5 months of back and forth. They keep telling me they are working on fixing the invoice and correcting the balance. Still not fixed. My account keeps getting deactivated because of an unpaid invoice for a service I already canceled. Their solution is for me to pay the invoice first and get the credit back. Why would I pay for something I never used and already canceled months ago? On top of that, they tried to tell me I could cancel Guesty Shield myself through the dashboard, but you literally cannot do that. The account manager has to do it. So I did everything right and I am still in this loop. Review Source Response from Guesty April 10, 2026 Hi Kevin, Thank you for your feedback, and we’re very sorry for the frustration this situation has caused, especially regarding the billing issue and the delays in resolving it. This is not the experience we aim to provide. We’d like to take ownership of this and help resolve it as quickly as possible. Could you please share your contact details (email or phone number), or reach out to us at \[support email\], so we can assist you further? We appreciate your patience and the time you took to share your experience. Sincerely, The Guesty Customer Experience Team RC Raam C. Listing Manager Hospitality Used the software for: 2+ years ### "Powerful Property Management Platform for Short-Term Rentals" April 1, 2026 5.0 Overall, my experience with Guesty has been very positive. The platform provides powerful tools that simplify managing multiple short-term rental listings across different booking channels. Automation features, centralized communication, and reliable synchronization help save time and reduce manual work. While there is a learning curve at the beginning and the pricing may be higher for smaller hosts, the efficiency and organization it brings to property management make it a valuable solution for growing rental businesses. Pros What I liked most about Guesty is how it simplifies managing multiple rental properties. The synchronization across booking platforms works reliably, which helps avoid scheduling conflicts and saves a lot of time. I also found the dashboard helpful for managing reservations, payments, and guest communication in one place. The platform feels secure when handling payments, and the support team has been responsive when questions come up. While small bugs occasionally happen, they are usually resolved quickly. Overall, Guesty provides strong value for property managers who want automation and centralized control of their listings. Cons The pricing can be a bit expensive for smaller property managers, and some advanced features are only available in higher-tier plans. The interface may feel overwhelming at first due to the number of tools available. Occasionally there are minor bugs or delays in synchronization across channels, and customer support response times can sometimes vary depending on the issue. Switched from [Avantio](https://www.capterra.com/p/134278/Avantio/) We decided to move from Avantio to Guesty because we wanted a platform that made managing multiple listings simpler. Guesty offers better channel synchronization and a more intuitive dashboard for handling reservations, guest messages, and payments. The automation features were another big reason for the switch, since they help reduce manual work and keep operations organized. Overall, Guesty felt like a better fit for scaling and managing our properties more efficiently. Review Source Response from Guesty April 7, 2026 Hi Raam, Thank you for sharing your feedback with us. We are glad to hear that Guesty is helping you simplify your property management and save time through our automation and synchronization tools. We appreciate your trust in us as you scale your business and are committed to continuing to support your growth with reliable solutions. Best regards, The Guesty Customer Experience Team SL Steven L. Owner Hospitality Used the software for: 6-12 months ### "Powerful Channel Management for Scaling Short-Term Rentals" March 5, 2026 5.0 Overall, Guesty is a robust property management system designed for hosts and property managers who operate across multiple channels. It provides powerful automation and integrations that help streamline operations and reduce manual work. While it may take some time to learn and configure properly, once set up it becomes a reliable platform for managing reservations, guest communication, pricing integrations, and multi-channel distribution. Pros Guesty provides a strong centralized platform for managing listings across multiple channels like Airbnb, Vrbo, Booking.com, and direct websites. The channel synchronization works well and reduces the risk of double bookings. The automation tools for messaging, task management, and guest communication help streamline operations when managing multiple properties. The platform also integrates well with third-party tools like dynamic pricing engines, payment processors, and external booking sites. Overall, it provides the operational backbone needed to scale a short-term rental portfolio. Cons The platform can be complex to configure and there is a learning curve for new users. Some features require navigating multiple menus and settings, which can make day-to-day management less intuitive than simpler systems. Pricing can also become expensive as you scale or add additional modules. Occasionally, certain channel integrations require troubleshooting or support intervention when syncing settings across platforms. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty Pricing was a consideration and additional features not available in Hostaway that we wanted. The APIs for building our website were more powerful with Guesty. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Lack of features such as allowing multiple accounts for Channels Review Source Response from Guesty March 10, 2026 Hi Steven, Thank you for sharing your detailed feedback and for choosing Guesty as the operational backbone for your portfolio. We are glad to hear that our centralized platform, automation tools, and powerful APIs are helping you scale and streamline your multi-channel distribution. We also appreciate your honest input regarding the learning curve and pricing; building a trustworthy partnership means listening to these challenges, and we are committed to providing the support and resources needed to make your day-to-day management as intuitive as possible. Best regards, The Guesty Customer Experience Team Njål E. CEO Real Estate Used the software for: 1-2 years ### "Honest review from a power Guesty user" February 27, 2026 5.0 Overall, my experience with Guesty has been largely positive. As a short-term rental operator, it has become an essential part of how I run my business day-to-day. The platform offers unmatched integration with OTAs, covering listing distribution, updates, and financial management all in one place. On top of that, Guesty has the best API documentation I've come across, making it an excellent foundation for anyone looking to build custom solutions on top of their PMS. For anyone considering a switch, Guesty is definitely a top contender. I say this as someone who has spent meaningful time with Smoobu, Hostify, Hostaway, and several others. Pros Incredible customer success from Jay and his team. Product that focus on the important features. Higher priced than their competitors but has unmatched quality. We save a lot of time on listing distribution, finance, and listing updates due to their really good connections with the OTAs. Cons There is honestly not a lot of bad things to mention about Guesty. Their focus seem to be switching somewhat to capturing revenue from new add-ons instead of improving existing features. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty Premium product with really good customer success teams. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Smoobu](https://www.capterra.com/p/160106/Smoobu/)[Hostify](https://www.capterra.com/p/183332/Hostify/) They had bad connections to OTAs, bad distribution and update capabilities, hard to build on top of. Review Source Response from Guesty March 17, 2026 Hi Njål, Thank you for your incredible feedback and for highlighting the work of Jay and our team. We are truly honored to be an essential part of your day-to-day operations and to provide the reliable connections and API documentation you need to grow. We hear your feedback regarding our focus on existing features versus new add-ons; building trust means listening to your needs, and we are committed to ensuring our core platform remains the high-quality foundation your business deserves. We appreciate your recommendation and are excited to continue supporting your success in the short-term rental market. Best regards, The Guesty Customer Experience Team Susan D. Founder CEO Leisure, Travel & Tourism Used the software for: 1-2 years ### "Going for Guesty" March 1, 2026 5.0 We we have overall found that switching to Guesty as our PMS has made our life in our work much easier and more fun. There have been pain points, but we feel that they’ve been solved or that we’ve been assured that they will be. All is good and I feel comfortable recommending it. Pros We have been using Guesty for almost 2 years and I’ve started to take some of the most positives for granted which is a good thing. They are integrated with most of the third parties that I want to be. They have added many of the elements that I was using third-party for like damage insurance. We know at damage insurance to our bookings directly through Guesty instead of through an outside company. We have recently added the accounting module and are getting used to it. Some of the request we’ve made have been upgraded immediately, of which we are most appreciative. The automated response system is excellent and the AI for responses is getting better and better . But if they had to put anything to the top of the list, it would definitely be the responsiveness of Customer Service and our account executive. We get help when we need it and that’s worth everything. Cons What I like least is that our advanced website is not editable simultaneously with the booking engine so there is some extra wor. But we think that this may be solved quite soon. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty We felt that Guesty was more suited to our international needs and for the style of our company. Guesty was also better value. Switched from [Kigo](https://www.capterra.com/p/274975/Kigo/) We made the switch because Kigo was purchased by Guesty. We did have a lot of other PMS’s market to us and we looked at several. Guesty fit our needs better than anyone else. Review Source Response from Guesty March 10, 2026 Hi Susan, Thank you for being a valued part of the Guesty community for the past two years and for sharing your detailed feedback. We are thrilled to hear that our integrations, automated response system, and dedicated support from your account executive have made your work easier and more enjoyable. We also appreciate you highlighting the website editing process; please know that we are committed to refining our tools to better support your international needs and simplify your workflow even further. We value the trust you have placed in us and look forward to continuing our partnership. Best regards, The Guesty Customer Experience Team VR Verified Reviewer Director Real Estate Used the software for: 2+ years ### "Happy we moved over, no regrets!!" March 5, 2026 5.0 Positive - we have recommended Guesty to many other suppliers and are reassured when we meet peers who also use them Pros Extensive integration, automation of repetitive processes and constant product development. They never stand still and that is what we need. Cons A workable accounting function that integrates with the bank account to allow for intelligent automation Switched from [SuperControl](https://www.capterra.com/p/133969/SuperControl/) it was substandard and not developing quickly enough Review Source Response from Guesty March 6, 2026 Hi there, Thank you so much for your kind words and for being such a loyal advocate for Guesty. We are thrilled to hear that our constant product development and automation tools are helping your business stay ahead. We also appreciate your feedback regarding bank integration for accounting, as we are always looking for ways to improve. Building a long-term, trusting partnership with you is our top priority, and we look forward to continuing to grow together. Best regards, The Guesty Customer Experience Team Julian F. MD Real Estate Used the software for: 2+ years ### "Guesty must be the best" March 2, 2026 5.0 Great, and I'm a loyal customer of 5 years now. Wouldn't consider moving PMS unless they were able to display some seriously good USP! Pros Has to be the leading PMS for vacation rentals right now. Full of features, powerful and reliable. Decent support available, and business development always in mind. Cons Password requirements, and user permissions management can be a bit clunky. Payout information can be tricky and reporting / analytics isn't as good as some other available. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Guesty has better features to promote over more channels and direct Review Source Response from Guesty March 10, 2026 Hi Julian, Thank you so much for being a loyal customer for the past five years and for your kind words about our platform’s reliability and features. We truly value the trust you have placed in Guesty. We also appreciate your honest feedback regarding password requirements, user permissions, and reporting; please know that we are committed to refining these areas to provide a more seamless experience for you. Best regards, The Guesty Customer Experience Team MM Manuel M. CEO Real Estate Used the software for: 1-2 years ### "Guesty Review" December 9, 2025 5.0 My overall experience with Guesty has been positive. The platform centralizes our operations, automates many of our processes, and helps manage multiple channels efficiently. There is still room for improvement in certain areas, but overall it has been a reliable tool for scaling our property management business. Pros Monthly updates always looking to add new features. Instant connectivity with OTAs to secure no double bookings and also the onboarding process as well as support. What has been amazing for me is the owners portal were they can access their calendar, view reservations and block dates for personal use, this has given my company a great transparency view from their perspective. Cons I added guesty accounting and it has not worked for me. Since I live in mexico, it is not an option to add multiple taxes and I have not been able to automize my owner reports. Alternatives considered [Icnea](https://www.capterra.com/p/227771/Icnea/)[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Guesty We chose Guesty because it offered the most complete and scalable solution for professional property management. Its automation tools, channel integrations, unified inbox, and financial features were significantly more robust than the alternatives. Review Source Response from Guesty December 11, 2025 Hi Manuel, Thank you for sharing your feedback and for choosing Guesty. We’re glad to hear that our frequent updates, OTA connectivity, support, and especially the Owners Portal have helped bring transparency and efficiency to your operations. We appreciate your honesty regarding Guesty Accounting. We understand the challenges with tax setup and automated owner reports in Mexico, and we’ve shared your input with our product team as we work to improve these features. It’s great to know Guesty has helped centralize your processes, automate daily tasks, and support your growth across multiple channels. We’re grateful you selected Guesty over other solutions and remain committed to helping you succeed. Best regards, The Guesty Customer Experience Team GJ Gabriele J. owner of holiday apartment rental agency Leisure, Travel & Tourism Used the software for: Less than 6 months ### "A Strong All-in-One Solution With Room to Grow" December 3, 2025 4.0 Overall, my experience has been very positive, and I’m truly glad I switched to Guesty. I’m giving 4 out of 5 stars because, as mentioned, there’s still some room to grow. Pros I really appreciated the setup process, the automated messaging, and the calendar. The ability to create different rate categories and the all-in-one solution for agencies is extremely valuable. I also find Trust Accounting and the financial management tools very exciting. The live support is great too—quick and helpful responses. Cons Guesty still has room for improvement in the German-speaking market. Some processes aren’t fully optimized yet, so you occasionally need to work with temporary workarounds. There is definitely potential to refine a few areas. That said, the Guesty team is very open to suggestions and genuinely tries to implement improvements, which I really appreciate. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/) Reason for choosing Guesty recommendation of a friend, trust accounting tool Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) As an agency, I needed more features than Smoobu was able to offer. Review Source Response from Guesty December 4, 2025 Hi Gabriele, Thank you so much for your thoughtful review and for sharing your experience with Guesty! We’re delighted to hear that the setup process, automation, calendar, rate management, Trust Accounting, and live support have been valuable for your agency. We truly appreciate your honest feedback about opportunities for improvement in the German-speaking market. It’s great to hear that you’ve felt heard by our team, as your suggestions help shape ongoing enhancements. We’re glad Guesty could offer the advanced features you needed, and we’re grateful for your trust and recommendation. Thanks for choosing Guesty. We’re excited to continue growing with you! Best regards, The Guesty Customer Experience Team AH April H. Director Hospitality Used the software for: 6-12 months ### "Guesty PM Software is user friendly" November 21, 2025 4.0 Moving to a new PM software is never an easy feat, but luckily Guesty has been very patient with me and willing to help where they can! Pros Guesty's booking platform is user friendly and the customer support is getting better with quick, useful responses. Cons Guesty does not work well with mid-term rentals that are booked directly for a fixed monthly amount. The accounting package could definitely be better. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty It seemed to fit what we needed and what they did not have at the moment was in Beta. Switched from [Streamline](https://www.capterra.com/p/89552/Streamline/) Streamline was more expensive without a website for direct bookings. Review Source Response from Guesty November 27, 2025 Hi April, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team MR Mike R. Manager Hospitality Used the software for: 2+ years ### "Not that thrilled " December 1, 2025 3.0 It's what we have. These portals seem to be bought and sold constantly making few improvements to the user Pros It works fairly well. Don't forget to refresh often or it gives bad data. I wish there was a better alternative. Cons Constant refreshing. The vertical lines between dates are indistinct making it difficult to use and compare different properties. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Forced to. I wouldn't have chosen the other one either. Review Source Response from Guesty December 3, 2025 Hi Mike, Thank you for sharing your feedback. We’re glad Guesty is helping you manage your properties, though we understand the frustration with frequent refreshing and calendar visibility. Your comments about interface clarity are valuable, and we’ve shared them with our product team to help improve usability. We appreciate your insights and are committed to making the platform as smooth and user-friendly as possible. Sincerely, The Guesty Customer Experience Team PT PANAGIOTIS T. CEO Hospitality Used the software for: 1-2 years ### "My best choice for PMS" November 21, 2025 5.0 Overall, it’s a powerful PMS that can really streamline operations, but it comes with friction. The system itself is strong, but the slow UI and message-refresh issues get annoying fast. If you manage multiple units and can handle the quirks (and the price), it still offers big operational advantages once everything is configured properly. Pros Guesty centralizes almost everything I need for short-term rentals: unified inbox, automations, and a clear multi-calendar. The Airbnb/Booking.com channel management is reliable, automated messages save a ton of time, and the workflows (tasks, cleaners, owner statements) are powerful once set up. Overall it helps me run multiple apartments with a very small team. Cons The interface is heavy and slow, and the app gets stuck way too often. Messages don’t always appear instantly — you have to refresh to see them — which means you can easily miss guest communication. Pricing is also on the high side, especially for smaller operators. Alternatives considered [Hosthub](https://www.capterra.com/p/171809/Hosthub/) Reason for choosing Guesty For its open API so that I can program my own application (for accounting) that accompany the reservations. Review Source Response from Guesty November 27, 2025 Hi Panagiotis, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team FG Florence G. Reservations Agent Hospitality Used the software for: 1-2 years ### "Amazing Experience" March 11, 2026 5.0 My overall experience with Guesty has been very good. It’s a comprehensive platform that helps streamline property management by centralizing listings, guest communication, and automation in one place. Pros What I liked most about Guesty is how it simplifies property management by automating repetitive tasks and centralizing operations. It makes managing multiple listings, guest communication, and channel integrations much more efficient Cons One area I found challenging with Guesty was that some features can feel a bit complex at first, especially for new users. It takes some time to fully learn the system, but once you become familiar with it, the platform is very powerful. Switched from [Avantio](https://www.capterra.com/p/134278/Avantio/) Avantio has limited functions, it requires improvement Review Source Response from Guesty March 13, 2026 Hi Florence, Thank you for sharing your experience with Guesty. We are pleased to hear that our automation and centralization tools have helped make your property management more efficient. We understand that our platform has a learning curve due to its powerful features, and we are committed to supporting you as you continue to master the system. Your trust is important to us, and we are here to ensure you have everything you need to succeed. Best regards, The Guesty Customer Experience Team MW Marvin W. Owner Hospitality Used the software for: 2+ years ### "One Stop Shop" March 30, 2026 5.0 Overall we are happy with the product and price. I believe it allows us to spend time on the business rather than the back-end items. Pros Guesty handles everything in one place, from guest messaging, door lock management, automated messages/reviews, listing management and much more! Cons Trust accounting module is difficult to understand so we are currently using a 3rd party trust accounting software. Switched from [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Mainly trust accounting was why we switched to GuestyPros. Review Source Response from Guesty March 31, 2026 Hi Marvin, Thank you for sharing your feedback with us. We are glad to hear that Guesty is helping you streamline your operations, from guest messaging to listing management, so you can focus more on growing your business. We appreciate your honesty regarding the trust accounting module. Building a platform that you can fully rely on is our top priority, and we are committed to improving our features to better meet your needs. Thank you for choosing us as your partner. Best regards, The Guesty Customer Experience Team SL Sam L. Owner Real Estate Used the software for: 1-2 years ### "Good software to run your business" November 26, 2025 4.0 Bad onboarding but solid performance once we got up and running. Guesty seems to be adding/improving features which I appreciate. Pros I like the all in one rental management, team access, and owner portal. I also like the open source nature to Guesty to allow for outside apps. I am also happy to see that Guesty seems to be growing and adding/improving features. Cons Phone app needs to have background app refresh so it doesnt have to load each time. Also mobile Analytics would be nice. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/) Reason for choosing Guesty Feature set offered by Guesty was better. Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) I switched due to lack of support and features provided. Review Source Response from Guesty November 28, 2025 Hi Sam, Thank you for your feedback! We’re glad to hear that Guesty’s all-in-one platform, team access, owner portal, and integration options have supported your business and that you’ve noticed our ongoing feature improvements. We’re sorry for the challenges with onboarding and the mobile app experience. Your suggestions for background app refresh and mobile analytics have been shared with our product team for consideration. We appreciate your input and are committed to making Guesty even more efficient and user-friendly. Best regards, The Guesty Customer Experience Team JM Jack M. Owner Real Estate Used the software for: 2+ years ### "Guesty- Crème de la crème of PM softwares" December 1, 2025 5.0 Really good- we shopped around the market and Guesty really is the best software and in line price wise which has made it a no brainer for us. Pros Guesty is an all-encompassing software for vacation rental management which has been great. Being able to streamline so many aspects of our operations has been super helpful. Cons Was a little pricey when we started out but we have a sliding scale so as we grow we are able to get a lesser price per property. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Lodgify had bad owner statements, was inconsistent and the accounting module was very bad. Review Source Response from Guesty December 3, 2025 Hi Jack, Thank you for sharing your feedback! We’re delighted to hear that Guesty has helped streamline your operations and become an all-encompassing solution for your vacation rental management. We appreciate your note about pricing and are glad the sliding scale is supporting your growth. It’s great to know Guesty has stood out compared to other options and is helping make property management easier for you. Thanks again for your review. We’re thrilled Guesty has been a positive fit for your business! Best regards, The Guesty Customer Experience Team BK Bree K. Marketing Director Real Estate Used the software for: 6-12 months ### "Great platform & User friendly" November 27, 2025 4.0 “This platform has been a game changer for us. The integrations work seamlessly, and the interface is incredibly easy for the whole team to navigate. It keeps us organized and running smoothly. The billing section does need some refinement, but the overall experience is excellent and continues to get better.” Pros I love the integrations and how user-friendly it is. The platform makes it easy to connect all the tools we already use, and it’s incredibly intuitive for our entire team. It’s helped us stay organized, streamline our workflows, and work more efficiently together. Cons The billing section needs work. Certain features feel unclear or difficult to locate, and streamlining the process would greatly improve usability. A dashboard integrated with stripe would be helpful. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Hostify](https://www.capterra.com/p/183332/Hostify/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty User-friendly & live assistance for set-up (multiple sessions). Review Source Response from Guesty December 2, 2025 Hi Bree, Thank you for sharing your experience! We’re thrilled that the integrations and user-friendly interface are helping your team stay organized and efficient. We also appreciate your feedback on the billing section. Your suggestions, including a more streamlined layout and Stripe integration, have been shared with our product team for improvement. Thanks again for choosing Guesty and for trusting us over other platforms. We’re committed to making your experience even better! Best regards, The Guesty Customer Experience Team BK Bjoern K. CEO Hospitality Used the software for: Less than 6 months ### "Good system with strong potential, but missing some features" April 3, 2026 4.0 Overall, the system is okay and usable, but it is missing several features that should be standard in today’s property management software. Many of these functionalities are essential for efficient operations. That said, the platform works well overall, but there is still room for improvement. Even small enhancements could have a significant impact on daily operations. Pros Guesty offers a wide range of distribution channels, which makes it easy to reach different platforms from one system. Adding new properties is straightforward, and the calendar overview is clear and helpful for day-to-day operations. There are still some features missing or not fully developed, but hopefully these will be improved over time. Cons Some important functionalities are missing. Tasks cannot be displayed in the owner portal at all, which limits transparency for property owners. It is also not possible to implement custom document or form templates. For example, check-in and check-out protocols cannot be digitally signed within the system, which is a significant limitation for operations. Additionally, some features promised during the sales process are not actually available or do not work as expected. Review Source Response from Guesty April 6, 2026 Hi Bjoern, Thank you for sharing your detailed feedback with us. We truly value your trust and are committed to improving our platform based on your insights. It is great to hear that you find our distribution channels and calendar overview helpful, and we take your comments regarding the owner portal and digital signatures seriously. We are working hard to enhance these features to better support your daily operations and ensure a more seamless experience for you and your property owners. Best regards, The Guesty Customer Experience Team PS Pamela S. President Hospitality Used the software for: 6-12 months ### "All the info you need in one spot!" November 21, 2025 5.0 We've only been using Guesty for a year now and it has made our Property Management Company run with ease. Their customer service is great, always very responsive and helpful. We were worried about the cost, we only have 3 properties. But we want to grow (just closed on our 4th yesterday) and we wanted to start with "the best", it's a great value for the experience we are getting. Pros The easy of seeing all the guest communication! It's so easy to go into any reservation and see all the communication, from our team & the guests. This is where we find out some fun things from the guests. If they are celebrating anything special (so many are!), if it's their first trip to the area (even more are!) Cons Sometimes it's hard to find what I'm looking for in the site when I am on my laptop, but I usually am on the app so that might be on me. Review Source Response from Guesty November 27, 2025 Hi Pamela, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. We’re sorry to learn that navigating the platform and locating information has been challenging. We understand that too many options can feel overwhelming, and your feedback helps us identify where we can simplify the experience and make booking flows more intuitive. We’ve shared your comments with our product team for further review. We appreciate your input and are committed to making the platform easier and more user-friendly moving forward. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team SK Sam K. Receptionist Consumer Services Used the software for: Less than 6 months ### "Powerful all-in-one platform for managing multi-channel bookings" November 24, 2025 5.0 Overall, Guesty has made our property and booking management much more organised and professional. Before Guesty we relied on spreadsheets and logging into each OTA separately; now we have a single source of truth for availability, pricing, guest communication and owner statements. Automation has reduced manual work for our team and helped us respond to guests faster, which improves reviews and occupancy. There is definitely a learning curve, and we still find small things to improve, but Guesty continues to release updates and new integrations. For a growing short-term rental / serviced apartment business, it gives us the structure and tools we need to scale while keeping good control over reservations, finances and team collaboration. Pros Guesty gives us one central platform for almost everything: Airbnb / Booking.com / Expedia reservations, direct bookings, payments and cleaning schedules all sync into one calendar. The unified inbox makes it easy to answer guests quickly without jumping between different OTAs, and automated messages (check-in instructions, review requests, payment reminders) save us a lot of time. I also like the owners’ reports and payout breakdowns – it’s much easier to show owners exactly what they earned each month. The interface is modern and once you understand the layout, it’s quite efficient for day-to-day booking and rental management. Cons Because Guesty has so many features, the system can feel overwhelming for new staff. Some menus and settings are a bit hidden, so it takes time and training to feel confident using everything. The loading time can be slow when switching between reservations or opening the financial reports, especially during busy periods. Customer support is generally helpful, but sometimes responses take longer than we would like when an urgent issue comes up with a channel connection or payment. Review Source Response from Guesty November 27, 2025 Hi Sam, Thank you for your detailed feedback! We’re thrilled to hear that Guesty has helped streamline your property and booking management, providing a unified platform for reservations, payments, cleaning schedules, and guest communication. It’s great to know that features like the unified inbox, automation, and owner reports have saved your team time and improved efficiency. We’re sorry for any challenges your team has faced with the learning curve, hidden menus, loading times, or delayed support responses. Your feedback is invaluable and has been shared with our product and support teams to help us improve these areas. We appreciate your continued trust in Guesty and are committed to enhancing the platform to support your growing business and make day-to-day management even smoother. Best regards, The Guesty Customer Experience Team AT Amar T. Marketing and Guest Satisfaction Hospitality Used the software for: 6-12 months ### "Powerful PMS for Multi-Channel Villa Management with Great Automation" November 26, 2025 5.0 Overall, our experience has been positive. Guesty has helped streamline daily operations, improve response speed, and reduce errors by centralizing bookings, guest communication, and team workflows. Once it’s properly set up, it runs smoothly and supports scalable growth. Customer support is generally helpful, though response times can vary depending on the issue. I’d recommend Guesty to property managers or villa operators who want strong channel management and automation—just expect a bit of onboarding time to get the most out of it. Pros Guesty has been a solid all-in-one PMS for our villa operations. I really like the channel manager and unified inbox—having Airbnb/Booking.com messages, reservations, and guest details in one place saves a lot of time. The automation tools (pre-arrival, check-in, house rules, follow-ups) are super helpful for maintaining consistent guest communication. Calendar sync and task management also make it easier to coordinate housekeeping and operations across multiple properties. Overall, it helps us stay organized and reduce manual work. Cons The platform can feel a bit complex at first, especially when setting up automations, rates, and integrations. Some settings are not very intuitive and require a learning curve. Occasionally, certain OTA updates (like special requests or small booking changes) take time to reflect, and troubleshooting integrations can be slow. Reporting is useful, but I’d love more customizable dashboards and easier export options. Review Source Response from Guesty November 27, 2025 Hi Amar, Thank you for your feedback! We’re glad Guesty has helped streamline your villa operations, centralize bookings, and improve efficiency with automation and task management. We’re sorry for any challenges with setup, integrations, or reporting, and your suggestions have been shared with our product team. We appreciate your trust and are committed to making Guesty even more intuitive and effective for property managers. Sincerely, The Guesty Customer Experience Team NT Nia T. Customer Service Leisure, Travel & Tourism Used the software for: 2+ years ### "A Reliable Partner" February 24, 2026 5.0 Pros Guesty centralizes all aspects of property management into one powerful platform. The automation tools, channel management, unified inbox, and reporting features save us significant time and allow us to scale efficiently while maintaining a high standard of guest communication and operations. Cons We’d love to see some improvements in the integrated fields and website functionality. Having more flexibility and customization options in these areas would make the platform even stronger and more aligned with our workflows. Review Source Response from Guesty March 9, 2026 Hi Nia, Thank you for sharing your experience with Guesty. We are thrilled to hear that our automation tools and unified inbox are helping you scale efficiently and maintain high standards for your guests. We also appreciate your feedback regarding integrated fields and website customization. Building a platform that truly aligns with your workflow is our priority, and we are committed to using your insights to drive future improvements. Best regards, The Guesty Customer Experience Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.