# Guesty Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Guesty the right Campground Management solution for you? Explore 480 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159377/Guesty/reviews/#:~:text="Worst Customer service" --- Guesty 4.4 (480) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 9th, 2026 # Reviews of Guesty Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews MZ Michael Z ceoReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Another major advantage is scalability. As our rental management program has grown, Guesty has been able to support the increase in listings and bookings without requiring us to change systems or add multiple additional tools.“ March 12, 2026 EF Emily F Member ManagerHospitality, Self-employedUsed the software for: Less than 6 months. “There are many problems with message automation, cleaners can't upload photos, price optimizer is not accurate, and customer service is just okay.“ March 5, 2026 DB Diego B CEOHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “One of the features I appreciate most is being able to manage all guest communications in one place, while keeping all of my calendars seamlessly connected.“ May 27, 2026 ML Marco L OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Identical configurations applied to all units within the same property do not always work consistently: some settings function correctly for all apartments except one, without any apparent reason;“ March 30, 2026 DB Diego B CEOHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Being able to handle all guest communications in one centralized place, while keeping calendars seamlessly synced across platforms, has significantly improved our operational efficiency.“ May 27, 2026 BK Bjoern K CEOHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “For example, check-in and check-out protocols cannot be digitally signed within the system, which is a significant limitation for operations.“ April 3, 2026 JR John R PresidentReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Features like the channel manager, unified calendar, automation capabilities, integrations, and owner-facing tools create a platform that can truly support a professional operation.“ March 6, 2026 KL Kevin L CEOReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Their solution is for me to pay the invoice first and get the credit back. Why would I pay for something I never used and already canceled months ago?“ April 6, 2026 ## Showing most helpful reviews Showing 1-25 of 480 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BJ H. Owner - CEO Hospitality Used the software for: 6-12 months ### "Scalable Platform That Supports Growth and Operational Control" February 27, 2026 5.0 Overall, our experience has been very positive. Guesty has allowed us to operate more professionally, increase efficiency, and create consistency across our short-term rental portfolio. It has supported our growth while maintaining operational control and visibility. Like any powerful system, success depends on proper implementation, but once established, it becomes a strong foundation for scaling a vacation rental management business. We have also started to grow great ties with the people and team itself and highly recommend attending their annual GuestyVal for networking with like minded property managers and industry professionals. Pros The biggest advantage of Guesty is centralized control. Managing Airbnb, VRBO, direct bookings, messaging, automation, task management, and reporting within one ecosystem significantly reduces operational friction. As our portfolio has grown, Guesty’s automation tools have helped us standardize communication, streamline workflows, and minimize manual errors. The reporting and financial visibility are also strong, which is critical when advising homeowners and forecasting performance. Once workflows are properly built, the system becomes extremely powerful and scalable. Cons When we started our company in 2022, we started with Guesty. Yet, the accounting was not as robust as we were after. When we walked oud the door, we said we would be back when it was checking a few more boxes for us. We came back in June of 2025 after our bookkeeping team said the accounting module had been through changes and now had the features we required. There are still a few gaps in the accounting, but they have had a strong focus there and we are happy with where it is now and where it is headed. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty More comprehensive solution baked directly into their software. Track seemed dated again and Hostaway relied more on third parties than providing the solution within their software. Switched from [Streamline](https://www.capterra.com/p/89552/Streamline/) Streamline was becoming dated with no real focus on vital features (mobile, AI, etc.). Review Source Response from Guesty March 10, 2026 Hi BJ, Thank you for sharing such a detailed and thoughtful review of your journey with Guesty. We are thrilled to have you back and are glad to hear that the improvements to our accounting module and automation tools are supporting your company’s growth and professional standards. Building a reliable foundation for our partners is our top priority, and we appreciate your trust as we continue to refine our features and fill those remaining gaps. We also love hearing about the strong ties you have built with our team and look forward to seeing you at the next GuestyVal! Best regards, The Guesty Customer Experience Team AM Azhar M. Listing Manager Hospitality Used the software for: 1-2 years ### "Efficient and Powerful Property Management Platform" March 11, 2026 5.0 My overall experience with Guesty was positive. It’s a powerful platform that makes property management much more streamlined by bringing reservations, guest communication, channel management, and automation into one system. It helped improve organization and efficiency in day-to-day operations. At the same time, there was a learning curve because of how feature-rich the platform is, but once I became familiar with it, it was a very useful tool. Pros What I liked most about Guesty was how it centralized everything in one place. It made managing listings, reservations, guest communication, and operations much more efficient. The automation features saved a lot of time, and the platform helped reduce manual work while keeping things organized. I also appreciated its channel management capabilities, which made syncing across multiple booking platforms much easier. Cons The main downside for me was that some parts of Guesty were not as intuitive as I expected, so onboarding and day-to-day navigation sometimes took extra time. Although it offers a lot of functionality, that complexity can occasionally slow things down. Switched from [Avantio](https://www.capterra.com/p/134278/Avantio/) I switched from Avantio to Guesty because I was looking for a platform that offered a more centralized and efficient way to manage day-to-day operations. Guesty’s automation tools, channel management, and all-in-one interface felt like a better fit for improving workflows, saving time, and keeping everything more organized as operational needs grew. Review Source Response from Guesty March 12, 2026 Hi Azhar, Thank you for sharing your detailed feedback with us. We are thrilled to hear that Guesty has helped centralize your operations and improve your efficiency through our automation and channel management tools. We understand that our feature-rich platform can have a learning curve, and we are committed to supporting you as you continue to navigate and master these tools to grow your business. We truly value your trust in switching to us and look forward to our continued partnership. Best regards, The Guesty Customer Experience Team EF Eve F. Owner and Manager Hospitality Used the software for: 6-12 months ### "Management made simple" May 19, 2026 5.0 It is a positive overall experience and has improved my ability to manage multiple properties on multiple sites. Pros Guesty has been very valuable in helping me manage multiple booking sites in one convenient location. Additionally, their customer service is quick to respond and has helped us solve problems smoothly. Cons It can take some getting used to all the different pages and options initially. As someone who isn't particularly tech savvy, it took a while to learn how to use the different features, and I'm still learning. Review Source Response from Guesty May 20, 2026 Hi Eve, Thank you for sharing your feedback with us. We are glad to hear that Guesty has become a valuable tool for managing your booking sites and that our customer service team has been able to support you effectively. We understand that our platform has a learning curve, and we are committed to building a lasting partnership with you as you continue to explore our features. Your trust is important to us, and we are here to ensure your experience remains positive as you grow your business. Best regards, The Guesty Customer Experience Team KL Kevin L. CEO Real Estate Used the software for: 1-2 years ### "Good product. Terrible support." April 6, 2026 1.0 For one of the biggest PMS platforms out there, not being able to fix a billing issue in 5 months is just not acceptable. Every time I reach out it feels like we are starting over. No real progress. Just the same "we are working on it." If you are a large operator considering Guesty, the product will do what you need. But if anything goes wrong outside of a basic support ticket, be ready to fight for it and still not get a resolution. Pros Guesty as a product is solid. The features are there and it works well for managing properties at scale. Cons Customer service is not great, especially when you are dealing with anything above a basic support ticket. Anything related to account issues or more serious problems takes way too long. I canceled Guesty Shield, notified my account manager, followed up multiple times over email, had multiple calls with my account manager and her upper management, and the cancellation was confirmed. They kept charging me anyway. It has been 4 to 5 months of back and forth. They keep telling me they are working on fixing the invoice and correcting the balance. Still not fixed. My account keeps getting deactivated because of an unpaid invoice for a service I already canceled. Their solution is for me to pay the invoice first and get the credit back. Why would I pay for something I never used and already canceled months ago? On top of that, they tried to tell me I could cancel Guesty Shield myself through the dashboard, but you literally cannot do that. The account manager has to do it. So I did everything right and I am still in this loop. Review Source Response from Guesty April 10, 2026 Hi Kevin, Thank you for your feedback, and we’re very sorry for the frustration this situation has caused, especially regarding the billing issue and the delays in resolving it. This is not the experience we aim to provide. We’d like to take ownership of this and help resolve it as quickly as possible. Could you please share your contact details (email or phone number), or reach out to us at \[support email\], so we can assist you further? We appreciate your patience and the time you took to share your experience. Sincerely, The Guesty Customer Experience Team RC Raam C. Listing Manager Hospitality Used the software for: 2+ years ### "Powerful Property Management Platform for Short-Term Rentals" April 1, 2026 5.0 Overall, my experience with Guesty has been very positive. The platform provides powerful tools that simplify managing multiple short-term rental listings across different booking channels. Automation features, centralized communication, and reliable synchronization help save time and reduce manual work. While there is a learning curve at the beginning and the pricing may be higher for smaller hosts, the efficiency and organization it brings to property management make it a valuable solution for growing rental businesses. Pros What I liked most about Guesty is how it simplifies managing multiple rental properties. The synchronization across booking platforms works reliably, which helps avoid scheduling conflicts and saves a lot of time. I also found the dashboard helpful for managing reservations, payments, and guest communication in one place. The platform feels secure when handling payments, and the support team has been responsive when questions come up. While small bugs occasionally happen, they are usually resolved quickly. Overall, Guesty provides strong value for property managers who want automation and centralized control of their listings. Cons The pricing can be a bit expensive for smaller property managers, and some advanced features are only available in higher-tier plans. The interface may feel overwhelming at first due to the number of tools available. Occasionally there are minor bugs or delays in synchronization across channels, and customer support response times can sometimes vary depending on the issue. Switched from [Avantio](https://www.capterra.com/p/134278/Avantio/) We decided to move from Avantio to Guesty because we wanted a platform that made managing multiple listings simpler. Guesty offers better channel synchronization and a more intuitive dashboard for handling reservations, guest messages, and payments. The automation features were another big reason for the switch, since they help reduce manual work and keep operations organized. Overall, Guesty felt like a better fit for scaling and managing our properties more efficiently. Review Source Response from Guesty April 7, 2026 Hi Raam, Thank you for sharing your feedback with us. We are glad to hear that Guesty is helping you simplify your property management and save time through our automation and synchronization tools. We appreciate your trust in us as you scale your business and are committed to continuing to support your growth with reliable solutions. Best regards, The Guesty Customer Experience Team ML Marco L. Owner Real Estate Used the software for: 6-12 months ### "Guesty experience" March 30, 2026 3.0 Pros What I appreciate most about Guesty is the daily summary, which clearly shows check-ins, check-outs, turnovers, and the total number of properties currently occupied. The calendar is also highly visual and intuitive, making it much easier to manage reservations efficiently. Cons In recent times, we have encountered several operational issues in managing our properties: Synchronization problems and loss of configurations following certain updates on the site; When the same guest books more than one apartment, sending the link through the guest app often causes a bug, forcing us to repeat the process multiple times; Identical configurations applied to all units within the same property do not always work consistently: some settings function correctly for all apartments except one, without any apparent reason; The “Find Availability” button frequently freezes the calendar, blocking dates even when there are no new bookings. We cannot resolve this independently and always need to open a support ticket; Property addresses are often automatically translated into English, which is the original language of the site. However, since we operate in Italy and configure everything in Italian, on our Guesty site — where guests can book directly — the addresses appear inconsistently. For example, two apartments in Bergamo show as “Lombardia” and “Lombardy.” When the search engine tries to identify the cities, it treats them as two different locations, forcing us to correct each one manually. These issues significantly slow down our daily operations and create challenges in managing bookings. Switched from [Beddy](https://www.capterra.com/p/253550/Beddy/) We were looking for a channel manager with more functionalities to simplify and streamline our daily operations Review Source Response from Guesty March 31, 2026 Hi Marco, Thank you for sharing such detailed feedback. We truly appreciate you highlighting what’s working well, especially the daily summary and calendar. We're very sorry to hear about the operational issues you’ve encountered. We understand how disruptive these can be to your daily workflow, and this is not the experience we want for you. Please rest assured that we’re taking this seriously. To assist you further, could you please share your contact details so we can reach out directly and help resolve these issues as quickly as possible? Your feedback is incredibly valuable, and we’re committed to making this right. Sincerely, The Guesty Customer Experience Team LL Lina L. General Manager Real Estate Used the software for: 2+ years ### "Recommended STR Platform!" March 23, 2026 5.0 I have used Guesty for a couple of years now, transition was easy and their accounts management also provides industry updates and advice. The support team is responsive. Pros Customer Support, the team is lovely and always stay updated relating industry changes. There is always ongoing innovation and development to improve their product which is very important as the short term industry is heavily reliant on technology. Cons Pricing is not very competitive compared to other channels. However, it is fairly important to note that they do have a very broad range of services which makes the pricing fair for the service they provide. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) User Interface and mobile app is important to our team as we use this daily and we are remote Review Source Response from Guesty March 24, 2026 Hi Lina, Thank you so much for sharing your feedback and for your continued partnership over the last few years. We are thrilled to hear that our customer support and innovation have been valuable to your business, as we are dedicated to staying ahead of industry changes to support your growth. We appreciate your transparency regarding our pricing and are glad you find the range of services we offer provides fair value for your investment. We look forward to continuing to build this trust and supporting your remote team with a reliable interface and mobile app. Best regards, The Guesty Customer Experience Team CS Craig S. Owner Real Estate Used the software for: 1-2 years ### "Satisfied Operator" March 30, 2026 5.0 It has been good, I find the ticketing system with questions or issues very effective-I look forward to continued enhancements Pros Automated messaging, integration with platforms-I like how I can coordinate my calendar with some "non listing" properties Cons I wish it had a better calendar view where all properties could be consumer facing at one time The CRM I find a bit clunky, I have not found a way to be effective with it yet Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty I did not see enough benefit to move from Guesty Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) I crossed the 4 threshold minimum to move to the Pro product Review Source Response from Guesty March 31, 2026 Hi Craig, Thank you for sharing your experience with Guesty. We are pleased to hear that our automated messaging and platform integrations, especially for your non-listing properties, are helping you coordinate your business more effectively. We sincerely value your feedback regarding the calendar view and the CRM; building trust with our users means taking these insights to heart as we work on future enhancements to make our tools more intuitive for you. It is great to know our ticketing system has been a reliable resource, and we look forward to continuing to support your growth as you transition to our Pro product. Best regards, The Guesty Customer Experience Team TD Thomas D. COO Hospitality Used the software for: 1-2 years ### "COO, OWNER" March 30, 2026 5.0 Excellent, the use of Guesty Services has allowed us to obtain 5 star reviews the majority of time. The use of guesty Services has allowed us to handle a scaled up bookings that we wanted to achieve. Pros Customer response, they listen to us and then provide new services. Our representative is extremely knowledgeable and when she does not have The answer she will go get it for us or turn it into her staff to create a solution Cons Not sure there is much to dislike, cost is always an issue but the services provided seem to be in alignment with the value received Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Guesty Best bang for our buck. Customer service support Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Cost and features offered that we need to increase our revenue Review Source Response from Guesty March 31, 2026 Hi Thomas, Thank you so much for your kind words and for trusting Guesty to help scale your business. We are delighted to hear that your representative has been able to provide the knowledgeable support and solutions you need to succeed. Building a reliable partnership with you is our top priority, and we are committed to ensuring our features and services continue to deliver the high value and 5-star results you expect. Best regards, The Guesty Customer Experience Team sP simon P. Founder Real Estate Used the software for: Less than 6 months ### "Guesty Lite possibly the perfect PMS " May 29, 2026 5.0 Overall I've had a great experience with Guesty, I found the onboarding and set up process to be pretty straight forward and really appreciated the great customer suppot. Pros Some of the things I like most about Guest is that it offers, Value for money, good customer Support, an intuitive user interface, good security, and support my business growth. Cons I can't think of any obvious cons except that perhaps the fact that the desktop version logs me out between sessions Review Source Response from Guesty June 2, 2026 Hi Simon, Thank you for sharing your thoughtful feedback. We are so pleased to hear that Guesty is providing great value for your business and that you found our onboarding process and customer support helpful. Building a reliable partnership with you is our priority, and we are committed to providing the security and intuitive tools you need to support your continued growth. We have also noted your comment regarding the desktop session duration as we look for ways to improve your experience. Best regards, The Guesty Customer Experience Team JR John R. President Real Estate Used the software for: Less than 6 months ### "A Powerful PMS Built for Serious STR Operators" March 6, 2026 5.0 My overall experience with Guesty has been extremely positive. Before choosing Guesty, I researched virtually every short-term rental platform I could find. Ultimately, Guesty stood out because of the breadth of functionality and long-term scalability the system offers. Features like the channel manager, unified calendar, automation capabilities, integrations, and owner-facing tools create a platform that can truly support a professional operation. I was also very impressed with services that many other platforms simply don’t offer, such as 24/7 live guest communication support, their own merchant services, and a steady pipeline of new features constantly being developed. Currently, I operate with one arbitrage property and one co-hosted property, and the system has already proven valuable in helping manage both efficiently. At the same time, the platform clearly has the depth needed to support significant future growth as the portfolio expands. Having spent many years working in the hotel industry, I appreciate how Guesty allows short-term rental operators to run their properties with a level of professionalism that feels much closer to a traditional hospitality operation. The system saves time through automation, centralizes critical functions, and provides the tools needed to manage bookings, guests, and owners in a structured and scalable way. Overall, Guesty feels less like a simple hosting tool and more like a true property management system designed for serious operators who want to grow. Pros Guesty has been an outstanding platform for running a short-term rental business. One of the biggest advantages I noticed immediately was the channel manager and integrations. The platform connects with a wide range of booking channels and keeps everything synchronized through a unified calendar, which has completely eliminated concerns about double bookings across platforms. Another standout feature for us has been the Owner’s Portal. As we expand our business model beyond arbitrage into co-hosting and property management, the ability to provide property owners with professional reporting and transparency is a major advantage. It gives our operation a level of professionalism that property owners expect. From a rental and booking management standpoint, Guesty brings everything into one place. Managing reservations, guest communication, and operational tasks is extremely efficient. The automations and integrations with tools like dynamic pricing and cleaning platforms allow us to streamline day-to-day operations and focus more on guest experience and growth. Customer support and onboarding were exceptional. My implementation specialist, \[sensitive content hidden\], was phenomenal. He took me from being completely new to the platform to being proficient in a very short period of time. The onboarding process was structured, informative, and he was always available between calls to answer questions and provide guidance. From a security and reliability standpoint, the system feels very stable and well designed. The centralized management of bookings and communication adds confidence that nothing falls through the cracks. Overall, considering the breadth of functionality—property management, booking management, automation, integrations, owner reporting, and support—Guesty delivers excellent value for the investment, especially for operators who plan to scale or manage properties for others. Cons Honestly, there isn’t much to dislike about the platform from an operational standpoint. The system is extremely robust and continues to evolve with new functionality. If I had to identify one area that still has room to grow, it would be the Guest App and guest-facing upsell capabilities. While the Guest App already provides a helpful centralized place for guests to access information during their stay, I would love to see Guesty continue expanding its capabilities—particularly around more dynamic upsell opportunities such as add-ons, experiences, early check-in, late checkout, or other revenue-enhancing features. The good news is that Guesty is clearly investing in expanding this area of the platform, and based on how quickly they continue to improve the system, I’m confident these types of enhancements will continue to develop. Overall, it’s a relatively small opportunity compared to the strength of the core platform and the operational efficiencies it delivers. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[iGMS](https://www.capterra.com/p/157033/iGMS/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing Guesty I ultimately choose Guesty because of all the things it can do including things others don't like 24/7 live agent support for guests, their own merchant account and a ton of new features constantly in development. Review Source Response from Guesty March 10, 2026 Hi John, Thank you for your detailed feedback and for choosing Guesty to support your short-term rental business. It is rewarding to know that our channel manager, Owner Portal, and onboarding support have been instrumental in helping you scale professionally. We also appreciate your constructive feedback regarding guest-facing upsell features; we are committed to building a platform that grows with your needs and are actively working on enhancing those capabilities to help you maximize revenue. Best regards, The Guesty Customer Experience Team VR Verified Reviewer Director Real Estate Used the software for: 2+ years ### "Happy we moved over, no regrets!!" March 5, 2026 5.0 Positive - we have recommended Guesty to many other suppliers and are reassured when we meet peers who also use them Pros Extensive integration, automation of repetitive processes and constant product development. They never stand still and that is what we need. Cons A workable accounting function that integrates with the bank account to allow for intelligent automation Switched from [SuperControl](https://www.capterra.com/p/133969/SuperControl/) it was substandard and not developing quickly enough Review Source Response from Guesty March 6, 2026 Hi there, Thank you so much for your kind words and for being such a loyal advocate for Guesty. We are thrilled to hear that our constant product development and automation tools are helping your business stay ahead. We also appreciate your feedback regarding bank integration for accounting, as we are always looking for ways to improve. Building a long-term, trusting partnership with you is our top priority, and we look forward to continuing to grow together. Best regards, The Guesty Customer Experience Team RP Rose P. Property Manager Hospitality Used the software for: 1-2 years ### "Guesty Feedback" December 3, 2025 5.0 Been using Guesty for 3 years and it's good overall, reliable, and continues to meet our needs well. Pros Guesty has a friendly and intuitive user interface that makes managing listings simple, & efficient. Cons The inconsistency I find in terms of financial analytics causes confusion and affects decisions also Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty Because we like how easy it is to use and support our needs Review Source Response from Guesty December 9, 2025 Hi Rose, Thank you for sharing your experience with Guesty! We’re glad to hear that our intuitive interface has made managing your listings simple and efficient, and that Guesty has been a reliable solution for your needs over the past three years. We appreciate your feedback regarding the inconsistencies in financial analytics and understand how that can impact decision-making. Your insights are valuable, and we’re continuously working to improve the accuracy and clarity of our analytics tools. We’re happy to know that Guesty continues to meet your needs and remain a solution you trust. Best regards, The Guesty Customer Experience Team PP Pablo P. Ops Hospitality Used the software for: 6-12 months ### "The Best Investment We’ve Made for Our Operations" November 21, 2025 5.0 As an opportunity for improvement: the guest messaging functionality feels slow and is still far behind Airbnb’s native chat in terms of features. Guesty does not automatically translate messages (and you can only translate the last message received), and switching quickly between conversations feels somewhat heavy. Pros Guesty has been a key partner in helping us scale our business without compromising the quality and attention to detail we’re known for. Its platform, secure, comprehensive and flexible, has allowed us to integrate our unique processes into the reservation management flow, as well as incorporate functionalities that we previously had to run separately from our PMS (Pricing, Locks Manager, Task Managers) Switched from [Rental Ninja](https://www.capterra.com/p/10009121/Rental-Ninja/) No API, Poor accounting functionality, poor UX Review Source Response from Guesty November 28, 2025 Hi Pablo, Thank you for your feedback! We’re thrilled to hear that Guesty has helped you scale your business while maintaining quality and integrating your unique processes. It’s great to know that our platform, pricing, locks, and task management tools have been valuable for your operations. We appreciate your suggestions regarding guest messaging and translation features. We understand how important smooth and efficient communication is, and your feedback has been shared with our product team for consideration in future improvements. Thank you for trusting Guesty to support your business growth. Best regards, The Guesty Customer Experience Team KC Keiran C. Head of Sales and Distribution Real Estate Used the software for: 1-2 years ### "Great big-picture software, falls down on the small features" November 21, 2025 3.0 I think Guesty is great and the continued investment in the software and features is especially helpful with a growing portfolio like ours. The biggest picture pieces are great and it's genuinely a software we're happy to keep growing with, but the smaller changes that mount up day to day do m make it a little taxing sometimes whereas these are extremely small feature changes that would make a huge impact on the day to day use for all of my teams. Pros Easy set up, easy management of reservations, and the search bar works flawlessly for finding specific properties or units which is super helpful in a portfolio of our size. The app and automation features are also top-notch, and very happy to now have payment integrations. Guesty is very great at the "big picture" features. Cons The fall down in my review comes from oversight on the smaller details in the software. Actually making changes to reservations is very limited. Even with the accounting modules set up, I'm unable to make changes to commission payments if we've struck undue deal with an agent, or even change the booking source at all after entering a reservation. Having to cancel and re-add a booking to make these changes then massively interferes with other apps we integrate into the guest journey creating unnecessary work for extremely small changes. That's my main gripe. The availability search function also needs an upgrade. We have a large portfolio and things like being able to do a minimum AND maximum number of bedrooms on the search instead of just a min would be extremely helpful. Alternatives considered [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing Guesty Value for money and speedy set up were key as we needed a very quick changeover Review Source Response from Guesty November 27, 2025 Hi Kieran, Thank you for sharing your feedback. We’re happy to hear that the setup, reservation management, search tools, app features, and payment integrations have been helpful for your growing portfolio. We’re sorry for the challenges you've experienced, and we understand how these small daily inefficiencies add up. And we’ve shared your suggestions with our product team for review. We appreciate your continued trust in Guesty and are committed to improving both the big features and the day-to-day details to better support you and your team. Sincerely, The Guesty Customer Experience Team CF Christopher F. General Manager Hospitality Used the software for: 6-12 months ### "Highly recommend" November 21, 2025 5.0 Pros Guesty has been a big improvement from our previous PMS. The platform is clean, polished, and reliable, and we haven’t run into the broken features or technical issues we dealt with before. The user interface is straightforward, and I’ve even seen Guesty adopt a couple of suggestions I made along the way, which shows they’re paying attention to user needs. Support has been solid. Anytime we’ve had a minor issue, there was either a quick workaround or the team escalated it right away. The value for the money is excellent—Guesty is more affordable than our last system while offering far more functionality. Pricing, booking management, rental management, team tools, and optional room-operations features all work as advertised and give us everything we need in one place. Overall, Guesty has delivered a stable, feature-rich PMS that has made our operations smoother and more efficient. Cons The main drawback is that the interface still feels more Airbnb-oriented than truly hotel-oriented. A few features are missing or limited for traditional hotel workflows—for example, you can’t easily hold back door codes for guests who haven’t submitted a credit card, and there’s no way to send an itemized line-item invoice; it has to go out as the full reservation balance. These are minor issues in the big picture, but they’re worth noting for anyone running a hotel-style operation rather than short-term rentals. Switched from [RoomRaccoon](https://www.capterra.com/p/153249/RoomRaccoon/) Their math was never accurate and they are premium priced Review Source Response from Guesty November 27, 2025 Hi Christopher, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. We’re sorry to hear that some features feel more Airbnb-oriented than hotel-focused. We understand the need for workflows like holding door codes until payment and sending itemized invoices, and we’ve shared your input with our product team. We appreciate you taking the time to let us know how we can improve and are committed to better supporting hotel-style operations moving forward. Best regards, The Guesty Customer Experience Team VM Victoria M. Property Manager Real Estate Used the software for: Less than 6 months ### "Disappointed and other words I cannot say." November 26, 2025 1.0 Was great until we tried to start connecting to other sites other than airbnb. SO far been a lot of wasted time and no results or explanation as to why we cannot connect to the OTA'S Pros The people are very nice, I think if the system worked like it should it would be useful but right now we are losing time and money because your team cannot fix our connection issues with VRBO. Since we connected with guesty our booking are in the tank. I do not know if that is because we are connected to guesty or what. WE are seeing high increases around us but we are not increasing bookings and I cannot explain why. Cons we still are not connected to VRBO after 3 weeks. Now I am having trouble connecting to booking.com. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) We thought you would offer better support because we have bought into all your products we are adding the lock system as well if we could get our locks all set up on wifi locks. We thought you would make our listings easier to set up along multiple channels and so far we have had nothing but problems connecting to VRBO and now I am having trouble connecting to booking Review Source Response from Guesty November 28, 2025 Hi Victoria, Thank you for sharing your feedback, and we’re truly sorry for the ongoing difficulties with your Vrbo and Booking.com connections. We understand how serious this is, especially when it affects bookings, time, and revenue. This is not the experience we aim to provide, and we want to get this resolved as quickly as possible. To investigate your case urgently and ensure the right team steps in, could you please share your account email or Customer ID? Once received, we’ll review your connection setup and reach out directly with next steps and a clear resolution plan. We appreciate your patience and want to make sure your Guesty setup supports your business rather than disrupts it. We’re here to help get things back on track. Sincerely, The Guesty Customer Experience Team PT PANAGIOTIS T. CEO Hospitality Used the software for: 1-2 years ### "My best choice for PMS" November 21, 2025 5.0 Overall, it’s a powerful PMS that can really streamline operations, but it comes with friction. The system itself is strong, but the slow UI and message-refresh issues get annoying fast. If you manage multiple units and can handle the quirks (and the price), it still offers big operational advantages once everything is configured properly. Pros Guesty centralizes almost everything I need for short-term rentals: unified inbox, automations, and a clear multi-calendar. The Airbnb/Booking.com channel management is reliable, automated messages save a ton of time, and the workflows (tasks, cleaners, owner statements) are powerful once set up. Overall it helps me run multiple apartments with a very small team. Cons The interface is heavy and slow, and the app gets stuck way too often. Messages don’t always appear instantly — you have to refresh to see them — which means you can easily miss guest communication. Pricing is also on the high side, especially for smaller operators. Alternatives considered [Hosthub](https://www.capterra.com/p/171809/Hosthub/) Reason for choosing Guesty For its open API so that I can program my own application (for accounting) that accompany the reservations. Review Source Response from Guesty November 27, 2025 Hi Panagiotis, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team JM Jeff M. CTO Real Estate Used the software for: 2+ years ### "Great experience, a little bit more expensive but works to help grow your business. " November 26, 2025 5.0 Great experience to make our business grow. For the owners it's a very friendly interface. It's not for 1 or 2 units, it will be valuable for 4+ units. Pros Its the all in one we needed as a business. We look very professional to our guests and owners. It also brings 20% of our sales from other channels. Cons It's a little bit more expensive than other competitors. It also needs an IT person in your team, at least for the first steps. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty It was better for 4+ units and had the owner portal. Review Source Response from Guesty November 28, 2025 Hi Jeff, Thank you for your feedback! We’re glad to hear that Guesty has helped your business grow, improved professionalism with guests and owners, and contributed to your sales from multiple channels. We understand that onboarding can require technical support and that pricing may feel higher than some alternatives. Your feedback is appreciated, and we’re committed to making the setup process as smooth as possible for new users. We’re happy Guesty continues to add value for your growing portfolio and appreciate your trust in our platform. Best regards, The Guesty Customer Experience Team JM Jack M. Owner Real Estate Used the software for: 2+ years ### "Guesty- Crème de la crème of PM softwares" December 1, 2025 5.0 Really good- we shopped around the market and Guesty really is the best software and in line price wise which has made it a no brainer for us. Pros Guesty is an all-encompassing software for vacation rental management which has been great. Being able to streamline so many aspects of our operations has been super helpful. Cons Was a little pricey when we started out but we have a sliding scale so as we grow we are able to get a lesser price per property. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Lodgify had bad owner statements, was inconsistent and the accounting module was very bad. Review Source Response from Guesty December 3, 2025 Hi Jack, Thank you for sharing your feedback! We’re delighted to hear that Guesty has helped streamline your operations and become an all-encompassing solution for your vacation rental management. We appreciate your note about pricing and are glad the sliding scale is supporting your growth. It’s great to know Guesty has stood out compared to other options and is helping make property management easier for you. Thanks again for your review. We’re thrilled Guesty has been a positive fit for your business! Best regards, The Guesty Customer Experience Team MZ Michael Z. ceo Real Estate Used the software for: 2+ years ### "Powerful All-in-One Platform for Managing and Scaling Vacation Rentals" March 12, 2026 5.0 Overall, our experience with Guesty has been very positive. It has allowed us to operate a professional vacation rental management program with greater organization, automation, and visibility across our portfolio. The platform helps keep bookings, guest communication, payments, and internal operations all in one place, which makes managing multiple properties significantly more efficient. For property managers looking for a comprehensive system to support growth and streamline operations, Guesty is a very strong solution. Pros The biggest benefit is having everything centralized in one platform. Guesty integrates channel management, guest messaging, payment processing, task management, and reporting into a single system, which simplifies day-to-day operations. The automation tools are particularly valuable. Automated guest messaging, workflow triggers, and task assignments help streamline operations and reduce manual work. The multi-calendar and reservation management tools also make it easy to track bookings across multiple properties and channels. Another major advantage is scalability. As our rental management program has grown, Guesty has been able to support the increase in listings and bookings without requiring us to change systems or add multiple additional tools. Cons Because Guesty is a very robust platform, there can be a learning curve when first getting started. Setting up automations, workflows, and integrations properly takes time and planning. There are also occasional interface changes or updates that require some adjustment. Customer support is generally very helpful. The automation tools are particularly valuable. Automated guest messaging, workflow triggers, and task assignments help streamline operations and reduce manual work. The multi-calendar and reservation management tools also make it easy to track bookings across multiple properties and channels. Another major advantage is scalability. As our rental management program has grown, Guesty has been able to support the increase in listings and bookings without requiring us to change systems or add multiple additional tools. Review Source Response from Guesty March 27, 2026 Hi Michael, Thank you for sharing your experience with Guesty. We are thrilled to hear that our platform has become a trusted partner in scaling your rental management program and centralizing your operations. We understand that a robust system comes with a learning curve, and we are committed to supporting you through every update and automation setup to ensure your continued success. Your trust means everything to us, and we look forward to growing alongside your portfolio. Best regards, The Guesty Customer Experience Team KV Kaylyn V. AGM Hospitality Used the software for: 6-12 months ### "Great Management Features" December 2, 2025 5.0 My overall experience with Guesty has been positive, and the platform has streamlined many of our day-to-day operations. The tools are intuitive and make managing multiple units much more efficient. While certain support issues have taken longer to resolve, the system itself has been a valuable asset to our workflow. Pros What I’ve liked most about Guesty is how seamlessly it centralizes all aspects of our property management into one platform. The unified inbox, automated messaging, and channel integrations have significantly reduced manual workload and improved communication with guests. Their interface is clean and intuitive, which made onboarding smooth even with a growing team. We also appreciate the reporting tools and revenue management features—they help us make informed decisions and stay organized across multiple departments. Having both web and mobile access is a major plus, especially for a resort where our team is frequently on the move. Overall, Guesty has provided strong value by streamlining operations and saving us time. Cons The main drawback I’ve experienced is the amount of time it took to resolve a group billing issue—over three weeks. While the support team was polite and eventually resolved the problem, the delay impacted our workflow and created challenges for managing a time-sensitive reservation. Faster turnaround on complex support tickets would make a big difference. Review Source Response from Guesty December 3, 2025 Hi Kaylyn, Thank you for your detailed feedback! We’re thrilled to hear that Guesty’s centralized platform, unified inbox, automated messaging, and reporting tools have helped streamline your operations, improve communication, and save your team time. It’s great to know the intuitive interface and mobile access have supported your growing team effectively. We also appreciate your feedback regarding the billing issue. We’re sorry for the delay and understand how it impacted your workflow. Your comments have been shared with our support team to help improve turnaround on complex cases. Thank you again for sharing your experience. We’re glad Guesty has been a valuable part of your property management workflow! Best regards, The Guesty Customer Experience Team AN Achraf N. reservation Real Estate Used the software for: Less than 6 months ### "Great Features, Needs Better Performance Stability" November 24, 2025 5.0 My overall experience with Guesty has been positive. The platform is user-friendly, helps streamline operations, and makes managing reservations much easier. Although there are moments when the system hangs or slows down, it still provides solid tools and features that support daily property management effectively. Pros What I liked most about Guesty is how user-friendly and efficient the platform is. It simplifies daily operations, saves time, and makes managing reservations much smoother and more organized Cons What I liked least about Guesty is that the system occasionally hangs or becomes slow, which can interrupt workflow and make certain tasks take longer than expected Review Source Response from Guesty November 27, 2025 Hi Achraf, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team AJ Anna J. Property Manager Commercial Real Estate Used the software for: 6-12 months ### "Five stars! " December 3, 2025 5.0 Overall, I’m very happy with Guesty and the value it brings to my business. It has made managing multiple properties across different channels much smoother, and the support team has been consistently helpful. I’ll definitely be recommending Guesty to anyone in the property management industry. Pros I’m very happy with my experience using Guesty. It’s an excellent tool for managing multiple properties across different booking channels, and it gives me a clear overview of everything in one place. My onboarding process was fantastic; I received a one-on-one, in-depth walkthrough of all the features. The ongoing support has also been amazing, with quick and helpful replies through the chat. Cons The only downside for me is that the Guesty statements don’t fully match the way my company is set up, where the property owners receive payouts directly from the booking channels. This makes the monthly statements a bit messy and hard to read. I would really appreciate an update that solves this. Review Source Response from Guesty December 4, 2025 Hi Anna, Thank you for sharing your experience! We’re thrilled to hear that Guesty has simplified managing multiple properties and channels for you, and that our onboarding and support have been so helpful. We appreciate your feedback regarding the statements and payouts. Our team is always looking for ways to improve clarity and flexibility, and your input helps guide those updates. We’re glad to have earned your recommendation and look forward to continuing to support your business growth! Best regards, The Guesty Customer Experience Team Jemellee 💎 S. Asst Property Manager Hospitality Used the software for: 2+ years ### "Great for organizing on many booking platforms!" November 26, 2025 5.0 Overall, Guesty is a great product and tool that has served me well using them for the last 3 years, and the Support team has always been super responsive to all of my concerns and questions. Pros Guesty has been a huge helpful product and service with our company at Scott Lakes Properties. It helps us stay organized with all 15+ listings that on AirBnB, VRBO, and other platforms along with communication. Cons There have been a few moments over the course of using Guesty where we would run into glitches. The interface would change every few months and sometimes we'll be unaware where the new button or field is located. Review Source Response from Guesty November 28, 2025 Hi Jemellee, Thank you for your feedback! We’re thrilled to hear that Guesty has helped Scott Lakes Properties stay organized across multiple listings and platforms, and that our support team has been responsive to your needs. We’re sorry for any glitches or challenges caused by interface changes. Your feedback has been shared with our product team to help improve usability and ensure a smoother experience. We appreciate your loyalty over the past three years and look forward to continuing to support your business growth. Best regards, The Guesty Customer Experience Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.