# Guesty Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Guesty the right Hospitality Property Management solution for you? Explore 465 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159377/Guesty/reviews/#:~:text="Worst Customer service" --- Guesty 4.4 (465) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Guesty Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews MZ Michael Z ceoReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Another major advantage is scalability. As our rental management program has grown, Guesty has been able to support the increase in listings and bookings without requiring us to change systems or add multiple additional tools.“ March 12, 2026 EF Emily F Member ManagerHospitality, Self-employedUsed the software for: Less than 6 months. “There are many problems with message automation, cleaners can't upload photos, price optimizer is not accurate, and customer service is just okay.“ March 5, 2026 JR John R PresidentReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Features like the channel manager, unified calendar, automation capabilities, integrations, and owner-facing tools create a platform that can truly support a professional operation.“ March 6, 2026 AT Amar T Marketing and Guest SatisfactionHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “Occasionally, certain OTA updates (like special requests or small booking changes) take time to reflect, and troubleshooting integrations can be slow.“ November 26, 2025 PT PANAGIOTIS T CEOHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The Airbnb/Booking.com channel management is reliable, automated messages save a ton of time, and the workflows (tasks, cleaners, owner statements) are powerful once set up.“ November 21, 2025 AN Achraf N reservationReal Estate, 11 - 50 employeesUsed the software for: Less than 6 months. “What I liked least about Guesty is that the system occasionally hangs or becomes slow, which can interrupt workflow and make certain tasks take longer than expected“ November 24, 2025 AK Alisha K HRHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “The platform has helped organize operations, streamline communication, and improve guest management across multiple properties. Once everything is set up, it significantly reduces workload and enhances productivity. Despite a few areas that could be improved, Guesty is a reliable and powerful solution for property and holiday home management.“ November 21, 2025 ML Marco L OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Identical configurations applied to all units within the same property do not always work consistently: some settings function correctly for all apartments except one, without any apparent reason;“ March 30, 2026 ## Showing most helpful reviews Showing 1-25 of 465 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael H. Co Founder Hospitality Used the software for: 2+ years ### "Extremely Satisfied User of over 5 years" March 2, 2026 5.0 Pros Truly turnkey, all in one PMS. For rentals, apart-hotels, and boutique operating - there is NOTHING better. Native Channel Manager, Unified Inbox, easy to use UI, Multi Calendar view, Content API, property setup, and so much more. I've been a heavy user of guesty for over 5 years - there really is nothing better. As of late, you can also reach customer service agents directly for technical issues, which is huge. Security has improved, and all the new add-ons have further added to the value Guesty offers. Cons Cache and memory issues - sometimes leading to the need to refresh the web app many times. Other than that, trivial issues. Review Source Response from Guesty March 11, 2026 Hi Michael, Thank you so much for your incredible feedback and for being such a loyal member of the Guesty community for over five years. We are thrilled to hear that our all-in-one PMS, Native Channel Manager, and Unified Inbox have been instrumental in supporting your rentals and boutique operations. Your trust in our platform means the world to us, and we are glad to see that our improvements to customer service and security are making a positive difference in your experience. We also appreciate you bringing the cache and memory issues to our attention. Please know that our team is constantly working to optimize the web apps performance to ensure a smoother, more reliable experience for you. We are committed to building on this partnership and providing the turnkey solutions you need to keep your business thriving. Best regards, The Guesty Customer Experience Team DP Dainius P. Director Real Estate Used the software for: 1-2 years ### "StayInLondon recommends a robust PMS for Scaling Short-Term Rental Operations" February 28, 2026 5.0 We operate short-term rentals in London and use Guesty as our core property management system. It has allowed us to streamline booking management, automate guest communication, coordinate cleaning schedules, and maintain strong operational oversight across multiple listings. The automation workflows are one of the biggest advantages. Once properly configured, they significantly reduce manual messaging and minimise operational errors. Channel management across Airbnb and other platforms works reliably, and calendar synchronisation has been stable. The reporting functionality also provides useful visibility into occupancy, ADR, and overall performance — which is essential for revenue optimisation. Guesty is not a “lightweight” system — it’s built for serious operators. There is a learning curve, but once implemented correctly, it becomes a powerful operational framework. Pros We use Guesty to manage our short-term rental portfolio in London, and it has become the backbone of our operations. The platform centralises listings, guest communication, task management, and financial reporting in a way that makes scaling significantly easier. Cons It’s particularly strong for operators managing multiple units across Airbnb and other OTAs. The reporting tools also give clear visibility into occupancy and revenue trends. Pros: •Strong automation tools •Reliable multi-channel syncing •Centralised guest communication •Scalable for growing portfolios Switched from [RentalReady](https://www.capterra.com/p/216583/RentalReady/) We switched over 2 years ago from a PMS called Rental Ready Review Source Response from Guesty March 13, 2026 Hi Dainius, Thank you so much for your trust in Guesty over the last two years. We are thrilled to hear that our platform has become the backbone of your London operations and is helping you scale with ease. Building a reliable operational framework for serious operators like you is exactly why we do what we do, and we are committed to supporting your continued growth and revenue optimization. Best regards, The Guesty Customer Experience Team Vince C. Owner Real Estate Used the software for: I used a free trial ### "Dont use!!!" February 28, 2026 1.0 Horrible! Pros None I found! Cons Horrible experience. No customer service or support. Took hours to get things back to normal. Dont use them. Review Source Response from Guesty March 10, 2026 Hi Vince, Thank you for sharing your experience. We're very sorry to hear about the difficulties you faced and the lack of support you encountered. Your feedback is important, and we take it seriously—this is not the experience we want our customers to have. We would like to understand more about what happened so we can address it and prevent similar issues in the future. Kindly provide your email address, phone number, and preferred time for us to contact you so we can assist you personally and make things right. Thank you for giving us the chance to improve. Sincerely, The Guesty Customer Experience Team SL Steven L. Owner Hospitality Used the software for: 6-12 months ### "Powerful Channel Management for Scaling Short-Term Rentals" March 5, 2026 5.0 Overall, Guesty is a robust property management system designed for hosts and property managers who operate across multiple channels. It provides powerful automation and integrations that help streamline operations and reduce manual work. While it may take some time to learn and configure properly, once set up it becomes a reliable platform for managing reservations, guest communication, pricing integrations, and multi-channel distribution. Pros Guesty provides a strong centralized platform for managing listings across multiple channels like Airbnb, Vrbo, Booking.com, and direct websites. The channel synchronization works well and reduces the risk of double bookings. The automation tools for messaging, task management, and guest communication help streamline operations when managing multiple properties. The platform also integrates well with third-party tools like dynamic pricing engines, payment processors, and external booking sites. Overall, it provides the operational backbone needed to scale a short-term rental portfolio. Cons The platform can be complex to configure and there is a learning curve for new users. Some features require navigating multiple menus and settings, which can make day-to-day management less intuitive than simpler systems. Pricing can also become expensive as you scale or add additional modules. Occasionally, certain channel integrations require troubleshooting or support intervention when syncing settings across platforms. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty Pricing was a consideration and additional features not available in Hostaway that we wanted. The APIs for building our website were more powerful with Guesty. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Lack of features such as allowing multiple accounts for Channels Review Source Response from Guesty March 10, 2026 Hi Steven, Thank you for sharing your detailed feedback and for choosing Guesty as the operational backbone for your portfolio. We are glad to hear that our centralized platform, automation tools, and powerful APIs are helping you scale and streamline your multi-channel distribution. We also appreciate your honest input regarding the learning curve and pricing; building a trustworthy partnership means listening to these challenges, and we are committed to providing the support and resources needed to make your day-to-day management as intuitive as possible. Best regards, The Guesty Customer Experience Team LL Lina L. General Manager Real Estate Used the software for: 2+ years ### "Recommended STR Platform!" March 23, 2026 5.0 I have used Guesty for a couple of years now, transition was easy and their accounts management also provides industry updates and advice. The support team is responsive. Pros Customer Support, the team is lovely and always stay updated relating industry changes. There is always ongoing innovation and development to improve their product which is very important as the short term industry is heavily reliant on technology. Cons Pricing is not very competitive compared to other channels. However, it is fairly important to note that they do have a very broad range of services which makes the pricing fair for the service they provide. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) User Interface and mobile app is important to our team as we use this daily and we are remote Review Source Response from Guesty March 24, 2026 Hi Lina, Thank you so much for sharing your feedback and for your continued partnership over the last few years. We are thrilled to hear that our customer support and innovation have been valuable to your business, as we are dedicated to staying ahead of industry changes to support your growth. We appreciate your transparency regarding our pricing and are glad you find the range of services we offer provides fair value for your investment. We look forward to continuing to build this trust and supporting your remote team with a reliable interface and mobile app. Best regards, The Guesty Customer Experience Team IH Ismael H. CUSTOMER SERVICE Recreational Facilities and Services Used the software for: 6-12 months ### "Powerful, reliable, and worth the investment" March 5, 2026 5.0 Once you understand how the system logic works, managing multiple platforms like Airbnb, Booking.com, and VRBO becomes incredibly easy and intuitive. It effectively eliminates the stress of overbookings and manual updates, as everything syncs seamlessly in real-time. Pros Our experience with this platform has been exceptional. The onboarding process was seamless, allowing us to integrate our portfolio quickly. The property, rental, and booking management tools are robust and intuitive, significantly streamlining our daily operations. We also highly value the top-tier security features that keep our data safe. Additionally, the customer support team is incredibly responsive and helpful. Given the efficiency we’ve gained, it offers excellent value for money. Highly recommended! Cons While Guesty is incredibly powerful, what I liked least is the steep learning curve during the initial setup. Because the platform is so feature-rich, it takes some time to fully master all the tools and automation rules. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) It's a bit more complicated to use and didn't give us any more tools Review Source Response from Guesty March 10, 2026 Hi Ismael, Thank you for your wonderful feedback and for choosing Guesty to manage your portfolio. We are thrilled to hear that our tools and support team have provided such great value to your operations. We also appreciate your comments regarding the initial learning curve; we are dedicated to providing the resources and support needed to help you master our feature-rich platform so you can continue to scale with confidence. Best regards, The Guesty Customer Experience Team KK Katie K. Vacation Rental Manager Real Estate Used the software for: 6-12 months ### "PMI Palmetto Guesty Review " March 5, 2026 5.0 Overall my experience has been great. It has helped improve my operations behind a computer screen. I do see great potential with guesty in helping improve my boots on the ground operations. Pros I love that all of my listing information and other booking sites can all be in one central location. Having easy accessibility to the inbox for all booking sites is huge. The support team is awesome and always so quick to help and answer questions. Cons It can be hard with so many AI integrations. Automation is great but in this business specifically I feel it is so important to never loose the human interaction touch. I also wish that the task templates could be structured better. Switched from [Booking Automation](https://www.capterra.com/p/171972/Booking-Automation/) Our corporate franchise partners had us switch systems. Review Source Response from Guesty March 6, 2026 Hi Katie, Thank you so much for sharing your feedback with us. We are delighted to hear that having your listings and communications in one central location has improved your operations and that our support team has been able to assist you effectively. We truly value your trust in Guesty. We also appreciate your honest perspective on balancing automation with the human touch, as well as your suggestions for task templates; insights like yours are vital as we work to enhance our tools to better support your boots on the ground operations. Best regards, The Guesty Customer Experience Team FG Florence G. Reservations Agent Hospitality Used the software for: 1-2 years ### "Amazing Experience" March 11, 2026 5.0 My overall experience with Guesty has been very good. It’s a comprehensive platform that helps streamline property management by centralizing listings, guest communication, and automation in one place. Pros What I liked most about Guesty is how it simplifies property management by automating repetitive tasks and centralizing operations. It makes managing multiple listings, guest communication, and channel integrations much more efficient Cons One area I found challenging with Guesty was that some features can feel a bit complex at first, especially for new users. It takes some time to fully learn the system, but once you become familiar with it, the platform is very powerful. Switched from [Avantio](https://www.capterra.com/p/134278/Avantio/) Avantio has limited functions, it requires improvement Review Source Response from Guesty March 13, 2026 Hi Florence, Thank you for sharing your experience with Guesty. We are pleased to hear that our automation and centralization tools have helped make your property management more efficient. We understand that our platform has a learning curve due to its powerful features, and we are committed to supporting you as you continue to master the system. Your trust is important to us, and we are here to ensure you have everything you need to succeed. Best regards, The Guesty Customer Experience Team NP Noel P. Principal Real Estate Used the software for: 1-2 years ### "Guesty great to work with" March 13, 2026 5.0 Very responsive to my needs, they go out of their way to try to accommodate me, even when i am not a big customer for them Pros Guesty analytics is great, its calendar very friendly to use, their support team is awesome, specially \[sensitive content hidden\]! Cons It is designed for short term rentals, not boutique hotels, and the reporting reflects this, they are working on it but not there yet Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty Better overall solution and fit for our needs Switched from [Jurny](https://www.capterra.com/p/248560/Jurny/) Jurny decided to stop providing certain services Review Source Response from Guesty March 16, 2026 Hi Noel, Thank you so much for sharing your feedback with us. We are glad to hear that you are enjoying our analytics and calendar features, and that our support team has been able to provide the responsive service you deserve. We truly value your trust in us as your partner. We also appreciate your honest input regarding our reporting for boutique hotels; please know that we are committed to refining these tools to better serve your specific needs as we continue to grow together. Best regards, The Guesty Customer Experience Team CM Claudia M. Property Manager Real Estate Used the software for: 6-12 months ### "Great Platform for Property Managers" March 5, 2026 5.0 We’ve had a great experience using Guesty to manage our short-term rental operations. The platform provides a centralized system where we can handle reservations, guest communication, pricing, and channel management all in one place. This has significantly streamlined our workflow and helped our team stay organized while managing multiple properties. Pros I love AI reply suggestion that Guesty added to the inbox, it definitely makes the workflow much easier! Cons At the moment, there’s nothing specific I dislike about Guesty. It has been very reliable and helpful. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Guesy offers a more complete service, for example to use of AI on the guest chat. Review Source Response from Guesty March 6, 2026 Hi Claudia, Thank you so much for your kind words and for sharing your experience with Guesty. We are thrilled to hear that our AI reply suggestions and centralized system have significantly streamlined your workflow and helped your team stay organized. Building a reliable platform that simplifies your short-term rental operations is our top priority, and we are committed to supporting your continued success and growth. Best regards, The Guesty Customer Experience Team JG Julian G. VA Hospitality Used the software for: 6-12 months ### "Virtual Assistant " December 4, 2025 5.0 he platform offers strong automation features, reliable channel management, and helpful tools that streamline day-to-day operations Pros Overall, Guesty has been a strong tool for managing our properties. The automation and organization it provides have been very helpful, and aside from some accounting/reporting improvements we’d like to see, the experience has been good. Cons The platform is organized and powerful, but there are still some pain points, mainly around accounting details and payout reporting. More clarity around deposits, guest names, reservation dates, and reservation IDs would make reconciliation much easier. Despite that, the system has generally worked well for our needs. Alternatives considered [Streamline](https://www.capterra.com/p/89552/Streamline/) Reason for choosing Guesty We switched from Cloudbeds to Guesty because Guesty provides stronger automation and channel management features that better support our property management workflow. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) We switched from Cloudbeds to Guesty because Guesty provides stronger automation and channel management features that better support our property management workflow. Review Source Response from Guesty December 5, 2025 Hi Julian, Thank you for your thoughtful review and for trusting Guesty to support your operations. We’re glad to hear that our automation and channel management tools have been a strong fit for your workflow and have helped streamline your day-to-day operations. We truly appreciate your feedback on accounting and payout reporting clarity. This is valuable input that helps guide future improvements. We’re grateful you chose Guesty, and we look forward to continuing to support your growth. Best regards, The Guesty Customer Experience Team AH April H. Director Hospitality Used the software for: 6-12 months ### "Guesty PM Software is user friendly" November 21, 2025 4.0 Moving to a new PM software is never an easy feat, but luckily Guesty has been very patient with me and willing to help where they can! Pros Guesty's booking platform is user friendly and the customer support is getting better with quick, useful responses. Cons Guesty does not work well with mid-term rentals that are booked directly for a fixed monthly amount. The accounting package could definitely be better. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty It seemed to fit what we needed and what they did not have at the moment was in Beta. Switched from [Streamline](https://www.capterra.com/p/89552/Streamline/) Streamline was more expensive without a website for direct bookings. Review Source Response from Guesty November 27, 2025 Hi April, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team MR Mike R. Manager Hospitality Used the software for: 2+ years ### "Not that thrilled " December 1, 2025 3.0 It's what we have. These portals seem to be bought and sold constantly making few improvements to the user Pros It works fairly well. Don't forget to refresh often or it gives bad data. I wish there was a better alternative. Cons Constant refreshing. The vertical lines between dates are indistinct making it difficult to use and compare different properties. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Forced to. I wouldn't have chosen the other one either. Review Source Response from Guesty December 3, 2025 Hi Mike, Thank you for sharing your feedback. We’re glad Guesty is helping you manage your properties, though we understand the frustration with frequent refreshing and calendar visibility. Your comments about interface clarity are valuable, and we’ve shared them with our product team to help improve usability. We appreciate your insights and are committed to making the platform as smooth and user-friendly as possible. Sincerely, The Guesty Customer Experience Team SH Simen H. CEO Real Estate Used the software for: 1-2 years ### "Efficient, scalable and great for daily operations" December 1, 2025 5.0 Guesty has streamlined our operations massively. It reduces manual work, improves communication and makes multi-listing management far simpler. It’s a reliable platform that scales well with business growth. Pros Guesty gives us everything we need in one place - calendar, inbox, messaging and bookings synced across platforms. The automation tools save time every day, and the system feels stable, intuitive and built for scaling. Cons Some features take time to learn and optimize, especially for fast-growing teams. Support is good overall. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty We chose Guesty because it offered the most complete, scalable and professional solution for managing multiple properties. The interface is intuitive, the automation tools are strong, and the integrations across platforms were more reliable than the alternatives we compared. It simply felt like the system best built for growth and long-term operations. Review Source Response from Guesty December 4, 2025 Hi Simen, Thank you for sharing your experience! We’re thrilled to hear that Guesty has helped streamline your operations and support your growth through automation, reliability, and strong integrations. We also appreciate your feedback on the learning curve for some advanced features. Your insights help us continue improving both the platform and our support. We’re grateful you chose Guesty as your long-term property management partner! Best regards, The Guesty Customer Experience Team SL Sam L. Owner Real Estate Used the software for: 1-2 years ### "Good software to run your business" November 26, 2025 4.0 Bad onboarding but solid performance once we got up and running. Guesty seems to be adding/improving features which I appreciate. Pros I like the all in one rental management, team access, and owner portal. I also like the open source nature to Guesty to allow for outside apps. I am also happy to see that Guesty seems to be growing and adding/improving features. Cons Phone app needs to have background app refresh so it doesnt have to load each time. Also mobile Analytics would be nice. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/) Reason for choosing Guesty Feature set offered by Guesty was better. Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) I switched due to lack of support and features provided. Review Source Response from Guesty November 28, 2025 Hi Sam, Thank you for your feedback! We’re glad to hear that Guesty’s all-in-one platform, team access, owner portal, and integration options have supported your business and that you’ve noticed our ongoing feature improvements. We’re sorry for the challenges with onboarding and the mobile app experience. Your suggestions for background app refresh and mobile analytics have been shared with our product team for consideration. We appreciate your input and are committed to making Guesty even more efficient and user-friendly. Best regards, The Guesty Customer Experience Team JM Jack M. Owner Real Estate Used the software for: 2+ years ### "Guesty- Crème de la crème of PM softwares" December 1, 2025 5.0 Really good- we shopped around the market and Guesty really is the best software and in line price wise which has made it a no brainer for us. Pros Guesty is an all-encompassing software for vacation rental management which has been great. Being able to streamline so many aspects of our operations has been super helpful. Cons Was a little pricey when we started out but we have a sliding scale so as we grow we are able to get a lesser price per property. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Lodgify had bad owner statements, was inconsistent and the accounting module was very bad. Review Source Response from Guesty December 3, 2025 Hi Jack, Thank you for sharing your feedback! We’re delighted to hear that Guesty has helped streamline your operations and become an all-encompassing solution for your vacation rental management. We appreciate your note about pricing and are glad the sliding scale is supporting your growth. It’s great to know Guesty has stood out compared to other options and is helping make property management easier for you. Thanks again for your review. We’re thrilled Guesty has been a positive fit for your business! Best regards, The Guesty Customer Experience Team BK Bree K. Marketing Director Real Estate Used the software for: 6-12 months ### "Great platform & User friendly" November 27, 2025 4.0 “This platform has been a game changer for us. The integrations work seamlessly, and the interface is incredibly easy for the whole team to navigate. It keeps us organized and running smoothly. The billing section does need some refinement, but the overall experience is excellent and continues to get better.” Pros I love the integrations and how user-friendly it is. The platform makes it easy to connect all the tools we already use, and it’s incredibly intuitive for our entire team. It’s helped us stay organized, streamline our workflows, and work more efficiently together. Cons The billing section needs work. Certain features feel unclear or difficult to locate, and streamlining the process would greatly improve usability. A dashboard integrated with stripe would be helpful. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Hostify](https://www.capterra.com/p/183332/Hostify/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty User-friendly & live assistance for set-up (multiple sessions). Review Source Response from Guesty December 2, 2025 Hi Bree, Thank you for sharing your experience! We’re thrilled that the integrations and user-friendly interface are helping your team stay organized and efficient. We also appreciate your feedback on the billing section. Your suggestions, including a more streamlined layout and Stripe integration, have been shared with our product team for improvement. Thanks again for choosing Guesty and for trusting us over other platforms. We’re committed to making your experience even better! Best regards, The Guesty Customer Experience Team JAB Jey Ann B. Remote Team Member of Vacation Rentals Real Estate Used the software for: 6-12 months ### "Excellent Support and User-Friendly Features" December 3, 2025 5.0 Pros I love how responsive Guesty Support is—I always receive the help I need. The Help Center articles are my go-to resource whenever I’m searching for answers. Guesty’s features are very user-friendly, and I especially appreciate the unified inbox across platforms. Cons Some features are difficult to locate in the mobile app, and it seems that certain functionalities may not be accessible on mobile at all. Switched from [Booking Automation](https://www.capterra.com/p/171972/Booking-Automation/) Guesty is more reliable and offers a wider range of features that help make work smoother and easier. Review Source Response from Guesty December 9, 2025 Hi Jey Ann, Thank you so much for sharing your experience with Guesty! We’re thrilled to hear that our Support team has been responsive and helpful, and that our Help Center articles continue to be a reliable resource for you. It’s also great to know that our user-friendly features and unified inbox have made your workflow smoother across platforms. We appreciate your feedback regarding the mobile app and the difficulty in locating certain features. We’re continuously working to improve mobile accessibility, and insights like yours help guide those enhancements. We’re glad Guesty has provided the reliability and range of features you were looking for, and we’re committed to making your experience even better moving forward. Best regards, The Guesty Customer Experience Team SB Savanah B. Director of Operations Hospitality Used the software for: 6-12 months ### "Managing 10+ STR's a breeze" November 21, 2025 5.0 Pros The features are intuitive and Guesty is always adding new features that are on trend with the industry. The mobile app has high functionality and makes reservation management easy on the go. Cons I wish there were more customization in the automated messages and more features for large group bookings. Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) It was really outdated and had little integrations with other apps. Review Source Response from Guesty November 27, 2025 Hi Savanah, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. It’s wonderful to hear that these improvements are helping your business thrive - and we’ve got even more exciting releases coming soon. Stay tuned! Best regards, The Guesty Customer Experience Team YM Yani M. Marketing Hospitality Used the software for: 2+ years ### "A streamlined and eazy to use property management system" June 2, 2025 5.0 Guesty has significantly streamlined our property management operations. The user interface is intuitive, and the platform brings together all essential tools—from reservation management and messaging automation to pricing optimisation and channel integration. What I appreciate most is how it centralises communication from different booking platforms, saving us countless hours each week. Their customer support is also responsive and helpful whenever we’ve needed assistance. Overall, Guesty has made managing multiple properties much more efficient and stress-free. Highly recommended for short-term rental managers looking to scale smoothly. Pros The Interface and user-friendly experience. The fields are well-positioned, and everything is located on one page, so you can easily control your settings. Cons I heard that they have enhanced their database, developed a new user-friendly interface, and expanded their OTA portfolio by adding more OTA platforms. Switched from [Kross Booking](https://www.capterra.com/p/149847/Kross-Booking-Suite/) For more OTAs, connection and better integration. Review Source Response from Guesty November 27, 2025 Hi Yani, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team EC Eddie C. Owner Real Estate Used the software for: 2+ years ### "Guesty Makes Hosting Possible for US" December 3, 2025 5.0 NOTE: READ ALL BELOW I'm a busy commercial real estate professional. We decided to use airbnb for a property we owned, shortly after Airbnb came to NC. Almost immediately I discovered that the communication was an issue. Soon after, Guesty started offering their service in NC and we were among their first users. For over a decade, we've hosted thousands of guests during thousands of stays amounting to thousands of nights on the Airbnb platform. We simply couldn't do this without Guesty. This was written before I received your nearly 200% fee increase notice this am. This increase + Airbnb's recent increase + State and local taxes means we're paying about 23% for software services which are increasingly performed by AI. Please tell me how I can have a Bot earn and pay our mortgages, property taxes, cleaning, maintenance, etc. in order to keep my short term rentals viable. Pros Guesty has been our "go to" partner for guest communications since shortly after they were founded over a decade ago. We own and manage 8 Airbnb's in 3 towns and their system has proven invaluable. Cons Don't really have any cons. The system works well overall. The good far outweighs the bad. If I could think of anything bad, it would be that they no longer pull the information from my Airbnb site to set up a new listing. I have to do it myself. Review Source Response from Guesty December 5, 2025 Hi Eddie, Thank you for your long-term trust and for sharing your experience! We’re thrilled to hear that Guesty has been a reliable partner in managing your Airbnb properties over the past decade and has helped simplify guest communications at scale. We appreciate your feedback regarding the listing setup process and understand your concerns about costs and fees. Your input is valuable as we continue to evaluate ways to provide maximum efficiency and value, especially as automation and AI play a larger role in property management. We’re committed to supporting your success and will consider your feedback for future improvements. Best regards, The Guesty Customer Experience Team PS Pamela S. President Hospitality Used the software for: 6-12 months ### "All the info you need in one spot!" November 21, 2025 5.0 We've only been using Guesty for a year now and it has made our Property Management Company run with ease. Their customer service is great, always very responsive and helpful. We were worried about the cost, we only have 3 properties. But we want to grow (just closed on our 4th yesterday) and we wanted to start with "the best", it's a great value for the experience we are getting. Pros The easy of seeing all the guest communication! It's so easy to go into any reservation and see all the communication, from our team & the guests. This is where we find out some fun things from the guests. If they are celebrating anything special (so many are!), if it's their first trip to the area (even more are!) Cons Sometimes it's hard to find what I'm looking for in the site when I am on my laptop, but I usually am on the app so that might be on me. Review Source Response from Guesty November 27, 2025 Hi Pamela, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. We’re sorry to learn that navigating the platform and locating information has been challenging. We understand that too many options can feel overwhelming, and your feedback helps us identify where we can simplify the experience and make booking flows more intuitive. We’ve shared your comments with our product team for further review. We appreciate your input and are committed to making the platform easier and more user-friendly moving forward. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team SK Sam K. Receptionist Consumer Services Used the software for: Less than 6 months ### "Powerful all-in-one platform for managing multi-channel bookings" November 24, 2025 5.0 Overall, Guesty has made our property and booking management much more organised and professional. Before Guesty we relied on spreadsheets and logging into each OTA separately; now we have a single source of truth for availability, pricing, guest communication and owner statements. Automation has reduced manual work for our team and helped us respond to guests faster, which improves reviews and occupancy. There is definitely a learning curve, and we still find small things to improve, but Guesty continues to release updates and new integrations. For a growing short-term rental / serviced apartment business, it gives us the structure and tools we need to scale while keeping good control over reservations, finances and team collaboration. Pros Guesty gives us one central platform for almost everything: Airbnb / Booking.com / Expedia reservations, direct bookings, payments and cleaning schedules all sync into one calendar. The unified inbox makes it easy to answer guests quickly without jumping between different OTAs, and automated messages (check-in instructions, review requests, payment reminders) save us a lot of time. I also like the owners’ reports and payout breakdowns – it’s much easier to show owners exactly what they earned each month. The interface is modern and once you understand the layout, it’s quite efficient for day-to-day booking and rental management. Cons Because Guesty has so many features, the system can feel overwhelming for new staff. Some menus and settings are a bit hidden, so it takes time and training to feel confident using everything. The loading time can be slow when switching between reservations or opening the financial reports, especially during busy periods. Customer support is generally helpful, but sometimes responses take longer than we would like when an urgent issue comes up with a channel connection or payment. Review Source Response from Guesty November 27, 2025 Hi Sam, Thank you for your detailed feedback! We’re thrilled to hear that Guesty has helped streamline your property and booking management, providing a unified platform for reservations, payments, cleaning schedules, and guest communication. It’s great to know that features like the unified inbox, automation, and owner reports have saved your team time and improved efficiency. We’re sorry for any challenges your team has faced with the learning curve, hidden menus, loading times, or delayed support responses. Your feedback is invaluable and has been shared with our product and support teams to help us improve these areas. We appreciate your continued trust in Guesty and are committed to enhancing the platform to support your growing business and make day-to-day management even smoother. Best regards, The Guesty Customer Experience Team AT Amar T. Marketing and Guest Satisfaction Hospitality Used the software for: 6-12 months ### "Powerful PMS for Multi-Channel Villa Management with Great Automation" November 26, 2025 5.0 Overall, our experience has been positive. Guesty has helped streamline daily operations, improve response speed, and reduce errors by centralizing bookings, guest communication, and team workflows. Once it’s properly set up, it runs smoothly and supports scalable growth. Customer support is generally helpful, though response times can vary depending on the issue. I’d recommend Guesty to property managers or villa operators who want strong channel management and automation—just expect a bit of onboarding time to get the most out of it. Pros Guesty has been a solid all-in-one PMS for our villa operations. I really like the channel manager and unified inbox—having Airbnb/Booking.com messages, reservations, and guest details in one place saves a lot of time. The automation tools (pre-arrival, check-in, house rules, follow-ups) are super helpful for maintaining consistent guest communication. Calendar sync and task management also make it easier to coordinate housekeeping and operations across multiple properties. Overall, it helps us stay organized and reduce manual work. Cons The platform can feel a bit complex at first, especially when setting up automations, rates, and integrations. Some settings are not very intuitive and require a learning curve. Occasionally, certain OTA updates (like special requests or small booking changes) take time to reflect, and troubleshooting integrations can be slow. Reporting is useful, but I’d love more customizable dashboards and easier export options. Review Source Response from Guesty November 27, 2025 Hi Amar, Thank you for your feedback! We’re glad Guesty has helped streamline your villa operations, centralize bookings, and improve efficiency with automation and task management. We’re sorry for any challenges with setup, integrations, or reporting, and your suggestions have been shared with our product team. We appreciate your trust and are committed to making Guesty even more intuitive and effective for property managers. Sincerely, The Guesty Customer Experience Team JH Jakob H. Operations Manager Real Estate Used the software for: 1-2 years ### "Good product" March 13, 2026 5.0 overall a good experience. It's my first STR management platform and it feels like it does everything I need it to do. Pros responsive product, easy to see the calendar and make adjustments on the fly. Great owners portal, easy to upload documents for them to review. Cons You have to be tech savvy to understand the ins and outs of the platform. There is a lot going on, and it takes time going through it all and understanding where everything is. Review Source Response from Guesty March 16, 2026 Hi Jakob, Thank you so much for sharing your experience with us. We are glad to hear that the calendar adjustments and owners portal are making your management tasks easier. We understand that our platform has many features to explore, and we are committed to providing the support you need to feel fully confident as you navigate them. We are honored to be your first STR management platform and look forward to building a long-lasting, trusting partnership with you. Best regards, The Guesty Customer Experience Team Talk to a Capterra advisor for free and get results within 15 minutes.