--- title: "Guesty Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Guesty the right Campground Management solution for you? Explore 480 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/159377/Guesty/reviews/" page_type: "reviews" language: "en" --- Guesty 4.4 (480) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Guesty Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews MZ Michael Z ceoReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Another major advantage is scalability. As our rental management program has grown, Guesty has been able to support the increase in listings and bookings without requiring us to change systems or add multiple additional tools.“ March 12, 2026 EF Emily F Member ManagerHospitality, Self-employedUsed the software for: Less than 6 months. “There are many problems with message automation, cleaners can't upload photos, price optimizer is not accurate, and customer service is just okay.“ March 5, 2026 DB Diego B CEOHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “One of the features I appreciate most is being able to manage all guest communications in one place, while keeping all of my calendars seamlessly connected.“ May 27, 2026 ML Marco L OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Identical configurations applied to all units within the same property do not always work consistently: some settings function correctly for all apartments except one, without any apparent reason;“ March 30, 2026 DB Diego B CEOHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Being able to handle all guest communications in one centralized place, while keeping calendars seamlessly synced across platforms, has significantly improved our operational efficiency.“ May 27, 2026 BK Bjoern K CEOHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “For example, check-in and check-out protocols cannot be digitally signed within the system, which is a significant limitation for operations.“ April 3, 2026 JR John R PresidentReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Features like the channel manager, unified calendar, automation capabilities, integrations, and owner-facing tools create a platform that can truly support a professional operation.“ March 6, 2026 KL Kevin L CEOReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Their solution is for me to pay the invoice first and get the credit back. Why would I pay for something I never used and already canceled months ago?“ April 6, 2026 ## Showing most helpful reviews Showing 1-25 of 480 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tasha R. Trust Accountant Real Estate Used the software for: 2+ years ### "I'm a Guesty Fan!" June 30, 2026 5.0 Over 2.5 years with Guesty, the relationship genuinely evolved into something collaborative. What started as a customer experience grew into a real partnership — I worked closely with the team, provided feedback, shared ideas, and was able to test new features firsthand. The account management team actually listened, which made all the difference. It became a mutually beneficial dynamic where my input shaped the product and their responsiveness shaped my experience. It's a rare thing to feel that kind of connection with a software vendor, and it made the overall experience genuinely wonderful. Pros Make it much shorter.What stands out most about Guesty is the people and the platform's commitment to continuous improvement. The team is knowledgeable, responsive, and genuinely invested in your success — they feel like partners, not just support staff. On top of that, the product evolves consistently, with updates that clearly reflect real user feedback. In a fast-moving industry, having a software partner that keeps pace makes a real difference. Cons The platform moves fast, which is one of its strengths — but occasionally that momentum means new features ship before the foundation is fully solid. Bugs do surface from time to time, and it can feel like the focus on building new things sometimes takes priority over ensuring existing functionality is airtight. A bit more attention to stability and polish would go a long way. Review Source Response from Guesty July 2, 2026 Hi Tasha, Thank you so much for your kind words and for being such a valued partner over the last 2.5 years. We truly appreciate your feedback regarding our teams commitment and the collaborative relationship we have built together; it is exactly the kind of partnership we strive for. We also take your comments on platform stability and polish to heart, as we are dedicated to ensuring our foundation is as solid as it is innovative. Your trust means everything to us, and we look forward to continuing to evolve and grow alongside your business. Best regards, The Guesty Customer Experience Team RC Raam C. Listing Manager Hospitality Used the software for: 2+ years ### "Powerful Property Management Platform for Short-Term Rentals" April 1, 2026 5.0 Overall, my experience with Guesty has been very positive. The platform provides powerful tools that simplify managing multiple short-term rental listings across different booking channels. Automation features, centralized communication, and reliable synchronization help save time and reduce manual work. While there is a learning curve at the beginning and the pricing may be higher for smaller hosts, the efficiency and organization it brings to property management make it a valuable solution for growing rental businesses. Pros What I liked most about Guesty is how it simplifies managing multiple rental properties. The synchronization across booking platforms works reliably, which helps avoid scheduling conflicts and saves a lot of time. I also found the dashboard helpful for managing reservations, payments, and guest communication in one place. The platform feels secure when handling payments, and the support team has been responsive when questions come up. While small bugs occasionally happen, they are usually resolved quickly. Overall, Guesty provides strong value for property managers who want automation and centralized control of their listings. Cons The pricing can be a bit expensive for smaller property managers, and some advanced features are only available in higher-tier plans. The interface may feel overwhelming at first due to the number of tools available. Occasionally there are minor bugs or delays in synchronization across channels, and customer support response times can sometimes vary depending on the issue. Switched from [Avantio](https://www.capterra.com/p/134278/Avantio/) We decided to move from Avantio to Guesty because we wanted a platform that made managing multiple listings simpler. Guesty offers better channel synchronization and a more intuitive dashboard for handling reservations, guest messages, and payments. The automation features were another big reason for the switch, since they help reduce manual work and keep operations organized. Overall, Guesty felt like a better fit for scaling and managing our properties more efficiently. Review Source Response from Guesty April 7, 2026 Hi Raam, Thank you for sharing your feedback with us. We are glad to hear that Guesty is helping you simplify your property management and save time through our automation and synchronization tools. We appreciate your trust in us as you scale your business and are committed to continuing to support your growth with reliable solutions. Best regards, The Guesty Customer Experience Team KL Kevin L. CEO Real Estate Used the software for: 1-2 years ### "Good product. Terrible support." April 6, 2026 1.0 For one of the biggest PMS platforms out there, not being able to fix a billing issue in 5 months is just not acceptable. Every time I reach out it feels like we are starting over. No real progress. Just the same "we are working on it." If you are a large operator considering Guesty, the product will do what you need. But if anything goes wrong outside of a basic support ticket, be ready to fight for it and still not get a resolution. Pros Guesty as a product is solid. The features are there and it works well for managing properties at scale. Cons Customer service is not great, especially when you are dealing with anything above a basic support ticket. Anything related to account issues or more serious problems takes way too long. I canceled Guesty Shield, notified my account manager, followed up multiple times over email, had multiple calls with my account manager and her upper management, and the cancellation was confirmed. They kept charging me anyway. It has been 4 to 5 months of back and forth. They keep telling me they are working on fixing the invoice and correcting the balance. Still not fixed. My account keeps getting deactivated because of an unpaid invoice for a service I already canceled. Their solution is for me to pay the invoice first and get the credit back. Why would I pay for something I never used and already canceled months ago? On top of that, they tried to tell me I could cancel Guesty Shield myself through the dashboard, but you literally cannot do that. The account manager has to do it. So I did everything right and I am still in this loop. Review Source Response from Guesty April 10, 2026 Hi Kevin, Thank you for your feedback, and we’re very sorry for the frustration this situation has caused, especially regarding the billing issue and the delays in resolving it. This is not the experience we aim to provide. We’d like to take ownership of this and help resolve it as quickly as possible. Could you please share your contact details (email or phone number), or reach out to us at \[support email\], so we can assist you further? We appreciate your patience and the time you took to share your experience. Sincerely, The Guesty Customer Experience Team DP Dainius P. Director Real Estate Used the software for: 1-2 years ### "StayInLondon recommends a robust PMS for Scaling Short-Term Rental Operations" February 28, 2026 5.0 We operate short-term rentals in London and use Guesty as our core property management system. It has allowed us to streamline booking management, automate guest communication, coordinate cleaning schedules, and maintain strong operational oversight across multiple listings. The automation workflows are one of the biggest advantages. Once properly configured, they significantly reduce manual messaging and minimise operational errors. Channel management across Airbnb and other platforms works reliably, and calendar synchronisation has been stable. The reporting functionality also provides useful visibility into occupancy, ADR, and overall performance — which is essential for revenue optimisation. Guesty is not a “lightweight” system — it’s built for serious operators. There is a learning curve, but once implemented correctly, it becomes a powerful operational framework. Pros We use Guesty to manage our short-term rental portfolio in London, and it has become the backbone of our operations. The platform centralises listings, guest communication, task management, and financial reporting in a way that makes scaling significantly easier. Cons It’s particularly strong for operators managing multiple units across Airbnb and other OTAs. The reporting tools also give clear visibility into occupancy and revenue trends. Pros: •Strong automation tools •Reliable multi-channel syncing •Centralised guest communication •Scalable for growing portfolios Switched from [RentalReady](https://www.capterra.com/p/216583/RentalReady/) We switched over 2 years ago from a PMS called Rental Ready Review Source Response from Guesty March 13, 2026 Hi Dainius, Thank you so much for your trust in Guesty over the last two years. We are thrilled to hear that our platform has become the backbone of your London operations and is helping you scale with ease. Building a reliable operational framework for serious operators like you is exactly why we do what we do, and we are committed to supporting your continued growth and revenue optimization. Best regards, The Guesty Customer Experience Team SL Steven L. Owner Hospitality Used the software for: 6-12 months ### "Powerful Channel Management for Scaling Short-Term Rentals" March 5, 2026 5.0 Overall, Guesty is a robust property management system designed for hosts and property managers who operate across multiple channels. It provides powerful automation and integrations that help streamline operations and reduce manual work. While it may take some time to learn and configure properly, once set up it becomes a reliable platform for managing reservations, guest communication, pricing integrations, and multi-channel distribution. Pros Guesty provides a strong centralized platform for managing listings across multiple channels like Airbnb, Vrbo, Booking.com, and direct websites. The channel synchronization works well and reduces the risk of double bookings. The automation tools for messaging, task management, and guest communication help streamline operations when managing multiple properties. The platform also integrates well with third-party tools like dynamic pricing engines, payment processors, and external booking sites. Overall, it provides the operational backbone needed to scale a short-term rental portfolio. Cons The platform can be complex to configure and there is a learning curve for new users. Some features require navigating multiple menus and settings, which can make day-to-day management less intuitive than simpler systems. Pricing can also become expensive as you scale or add additional modules. Occasionally, certain channel integrations require troubleshooting or support intervention when syncing settings across platforms. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty Pricing was a consideration and additional features not available in Hostaway that we wanted. The APIs for building our website were more powerful with Guesty. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Lack of features such as allowing multiple accounts for Channels Review Source Response from Guesty March 10, 2026 Hi Steven, Thank you for sharing your detailed feedback and for choosing Guesty as the operational backbone for your portfolio. We are glad to hear that our centralized platform, automation tools, and powerful APIs are helping you scale and streamline your multi-channel distribution. We also appreciate your honest input regarding the learning curve and pricing; building a trustworthy partnership means listening to these challenges, and we are committed to providing the support and resources needed to make your day-to-day management as intuitive as possible. Best regards, The Guesty Customer Experience Team ML Marco L. Owner Real Estate Used the software for: 6-12 months ### "Guesty experience" March 30, 2026 3.0 Pros What I appreciate most about Guesty is the daily summary, which clearly shows check-ins, check-outs, turnovers, and the total number of properties currently occupied. The calendar is also highly visual and intuitive, making it much easier to manage reservations efficiently. Cons In recent times, we have encountered several operational issues in managing our properties: Synchronization problems and loss of configurations following certain updates on the site; When the same guest books more than one apartment, sending the link through the guest app often causes a bug, forcing us to repeat the process multiple times; Identical configurations applied to all units within the same property do not always work consistently: some settings function correctly for all apartments except one, without any apparent reason; The “Find Availability” button frequently freezes the calendar, blocking dates even when there are no new bookings. We cannot resolve this independently and always need to open a support ticket; Property addresses are often automatically translated into English, which is the original language of the site. However, since we operate in Italy and configure everything in Italian, on our Guesty site — where guests can book directly — the addresses appear inconsistently. For example, two apartments in Bergamo show as “Lombardia” and “Lombardy.” When the search engine tries to identify the cities, it treats them as two different locations, forcing us to correct each one manually. These issues significantly slow down our daily operations and create challenges in managing bookings. Switched from [Beddy](https://www.capterra.com/p/253550/Beddy/) We were looking for a channel manager with more functionalities to simplify and streamline our daily operations Review Source Response from Guesty March 31, 2026 Hi Marco, Thank you for sharing such detailed feedback. We truly appreciate you highlighting what’s working well, especially the daily summary and calendar. We're very sorry to hear about the operational issues you’ve encountered. We understand how disruptive these can be to your daily workflow, and this is not the experience we want for you. Please rest assured that we’re taking this seriously. To assist you further, could you please share your contact details so we can reach out directly and help resolve these issues as quickly as possible? Your feedback is incredibly valuable, and we’re committed to making this right. Sincerely, The Guesty Customer Experience Team JR John R. President Real Estate Used the software for: Less than 6 months ### "A Powerful PMS Built for Serious STR Operators" March 6, 2026 5.0 My overall experience with Guesty has been extremely positive. Before choosing Guesty, I researched virtually every short-term rental platform I could find. Ultimately, Guesty stood out because of the breadth of functionality and long-term scalability the system offers. Features like the channel manager, unified calendar, automation capabilities, integrations, and owner-facing tools create a platform that can truly support a professional operation. I was also very impressed with services that many other platforms simply don’t offer, such as 24/7 live guest communication support, their own merchant services, and a steady pipeline of new features constantly being developed. Currently, I operate with one arbitrage property and one co-hosted property, and the system has already proven valuable in helping manage both efficiently. At the same time, the platform clearly has the depth needed to support significant future growth as the portfolio expands. Having spent many years working in the hotel industry, I appreciate how Guesty allows short-term rental operators to run their properties with a level of professionalism that feels much closer to a traditional hospitality operation. The system saves time through automation, centralizes critical functions, and provides the tools needed to manage bookings, guests, and owners in a structured and scalable way. Overall, Guesty feels less like a simple hosting tool and more like a true property management system designed for serious operators who want to grow. Pros Guesty has been an outstanding platform for running a short-term rental business. One of the biggest advantages I noticed immediately was the channel manager and integrations. The platform connects with a wide range of booking channels and keeps everything synchronized through a unified calendar, which has completely eliminated concerns about double bookings across platforms. Another standout feature for us has been the Owner’s Portal. As we expand our business model beyond arbitrage into co-hosting and property management, the ability to provide property owners with professional reporting and transparency is a major advantage. It gives our operation a level of professionalism that property owners expect. From a rental and booking management standpoint, Guesty brings everything into one place. Managing reservations, guest communication, and operational tasks is extremely efficient. The automations and integrations with tools like dynamic pricing and cleaning platforms allow us to streamline day-to-day operations and focus more on guest experience and growth. Customer support and onboarding were exceptional. My implementation specialist, \[sensitive content hidden\], was phenomenal. He took me from being completely new to the platform to being proficient in a very short period of time. The onboarding process was structured, informative, and he was always available between calls to answer questions and provide guidance. From a security and reliability standpoint, the system feels very stable and well designed. The centralized management of bookings and communication adds confidence that nothing falls through the cracks. Overall, considering the breadth of functionality—property management, booking management, automation, integrations, owner reporting, and support—Guesty delivers excellent value for the investment, especially for operators who plan to scale or manage properties for others. Cons Honestly, there isn’t much to dislike about the platform from an operational standpoint. The system is extremely robust and continues to evolve with new functionality. If I had to identify one area that still has room to grow, it would be the Guest App and guest-facing upsell capabilities. While the Guest App already provides a helpful centralized place for guests to access information during their stay, I would love to see Guesty continue expanding its capabilities—particularly around more dynamic upsell opportunities such as add-ons, experiences, early check-in, late checkout, or other revenue-enhancing features. The good news is that Guesty is clearly investing in expanding this area of the platform, and based on how quickly they continue to improve the system, I’m confident these types of enhancements will continue to develop. Overall, it’s a relatively small opportunity compared to the strength of the core platform and the operational efficiencies it delivers. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[iGMS](https://www.capterra.com/p/157033/iGMS/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing Guesty I ultimately choose Guesty because of all the things it can do including things others don't like 24/7 live agent support for guests, their own merchant account and a ton of new features constantly in development. Review Source Response from Guesty March 10, 2026 Hi John, Thank you for your detailed feedback and for choosing Guesty to support your short-term rental business. It is rewarding to know that our channel manager, Owner Portal, and onboarding support have been instrumental in helping you scale professionally. We also appreciate your constructive feedback regarding guest-facing upsell features; we are committed to building a platform that grows with your needs and are actively working on enhancing those capabilities to help you maximize revenue. Best regards, The Guesty Customer Experience Team AM Azhar M. Listing Manager Hospitality Used the software for: 1-2 years ### "Efficient and Powerful Property Management Platform" March 11, 2026 5.0 My overall experience with Guesty was positive. It’s a powerful platform that makes property management much more streamlined by bringing reservations, guest communication, channel management, and automation into one system. It helped improve organization and efficiency in day-to-day operations. At the same time, there was a learning curve because of how feature-rich the platform is, but once I became familiar with it, it was a very useful tool. Pros What I liked most about Guesty was how it centralized everything in one place. It made managing listings, reservations, guest communication, and operations much more efficient. The automation features saved a lot of time, and the platform helped reduce manual work while keeping things organized. I also appreciated its channel management capabilities, which made syncing across multiple booking platforms much easier. Cons The main downside for me was that some parts of Guesty were not as intuitive as I expected, so onboarding and day-to-day navigation sometimes took extra time. Although it offers a lot of functionality, that complexity can occasionally slow things down. Switched from [Avantio](https://www.capterra.com/p/134278/Avantio/) I switched from Avantio to Guesty because I was looking for a platform that offered a more centralized and efficient way to manage day-to-day operations. Guesty’s automation tools, channel management, and all-in-one interface felt like a better fit for improving workflows, saving time, and keeping everything more organized as operational needs grew. Review Source Response from Guesty March 12, 2026 Hi Azhar, Thank you for sharing your detailed feedback with us. We are thrilled to hear that Guesty has helped centralize your operations and improve your efficiency through our automation and channel management tools. We understand that our feature-rich platform can have a learning curve, and we are committed to supporting you as you continue to navigate and master these tools to grow your business. We truly value your trust in switching to us and look forward to our continued partnership. Best regards, The Guesty Customer Experience Team MC Maria-Vittoria C. Owner Real Estate Used the software for: 6-12 months ### "Avoid, at all cost - Use Hospitable instead" February 15, 2026 1.0 We switched to Guesty Pro after six years of hosting, and it was, without exaggeration, one of the worst operational decisions we’ve made. Onboarding took weeks — far longer than represented — and the setup process lacked coordination. The distribution did not deliver as expected, and integrations created more friction than efficiency. The VRBO integration was particularly problematic, resulting in syncing errors and ongoing manual oversight. More concerning was the impact on our accounting. Reporting and payout reconciliation created material bookkeeping complications that had to be unwound after we exited. The cancellation experience compounded the frustration, with continued billing despite prior notice. For small to mid-sized operators seeking stability, automation, and clean integrations, this was not our experience. We ultimately moved to Hospitable, and the difference has been significant: smoother channel sync, faster onboarding, simpler reporting, and far less operational friction. Switching back to a streamlined system restored control over our listings and our financials. Pros I wanted to be able to list on channels beyond AirBnb and VRBO. That was the promise and we hoped they would fulfill it. Cons Onboarding was slow and disorganized, taking weeks longer than represented. Distribution was inconsistent, and channel integrations — particularly with VRBO — created syncing issues, listing discrepancies, and booking confusion that required constant manual correction. The accounting and reporting created significant reconciliation problems and made a complete mess of our books. Payout reporting lacked clarity, and cleaning up the financial records after leaving the platform required substantial time and effort. When we attempted to cancel (after providing prior notice), billing continued. The cancellation process was unnecessarily difficult and felt structured to retain rather than resolve. Alternatives considered [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty I was told Guesty could handle bookings and listings across muliple channels Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) I was hoping to list on more channels to expand our bookings Review Source Response from Guesty February 24, 2026 Hi Maria-Vitorria, Thank you for taking the time to provide such detailed feedback. We sincerely regret that your experience with Guesty Pro did not meet the expectations set during the sales and onboarding process. We fully understand how critical reliable integrations, accurate financial reporting, smooth onboarding, and a straightforward cancellation process are to your operations. It’s concerning to hear that syncing issues, reconciliation challenges, and billing frustrations created operational strain instead of delivering the efficiencies you were seeking. Please know that your feedback is being taken seriously. A member of our team will be reaching out to you directly to review your experience in more detail and address the concerns you’ve raised. We appreciate the opportunity to learn from this and work toward restoring your confidence. Sincerely, The Guesty Customer Experience Team Daniel H. CEO Hospitality Used the software for: 2+ years ### "We LOST 50% of our monthly revenue since we switched to Guesty." August 14, 2025 1.0 I have had many issues with the customer service in several areas. I tried hard to stay positive with my experience with them, but unfortunately, there are far too many to continue to ignore. A lot of the numbers in my old platform (Guesty for hosts)didn't line up with those in the new platform (Guesty for Pros). For example, the payout for the duplicate listing to the landlord on the exact dates will be different on GFH than on GFP. I had several meetings with them to determine the issue and sent about 30 emails back and forth to solve the problem. Still, I ended up accepting that they won't line up when it reached that point, and I repeated myself several times without them understanding what I was showing, and clearly explaining to them. My bigger issue is that our revenue halved the moment we made the switch, resulting in a significant financial impact that we as the business are taking, as well as all our landlords. I also brought this to their attention in a meeting, the success manager tried to suggest other methods on what he believes we can do to increase our revenue, but none of the suggestions address the cause of the halving in revenue we experienced as we switched/"Upgraded" to the pro version. I then corrected him and said that we need to solve the issue instead of trying to find other ways to add 5% to our revenue if something is costing us 50% of our revenue. He said he will look into it and get back to me. I would appreciate it if you could send me an email with your findings, more than a week after our meeting, with the solution being the same suggestions that you gave me in the meeting. This was frustrating because it did not solve the problem. I expressed my concerns that adding other things to something that is broken won't fix the issue that we are dealing with. I also made a suggestion every time we discussed this, which I believe might be the cause, but he has not gotten back to me with more information on that. It is now more than a week since I sent him an email responding to his email, but unfortunately, I haven't heard anything from him since then. This is concerning because it reflects the amount of attention Guesty is putting toward why their client lost half of their revenue the moment they signed up to Guesty's "PRO" Platform. If I knew that I would lose half of our revenue, then I would never have signed up to Guesty for Pros, and their lack of concern for the case makes it impossible to find a solution. Pros The platform has a lot of features. More than what is necessary for the majority of clients, which might be overwhelming for a lot, but it's better to have a lot of features than not enough. Cons Our revenue halved the moment we signed up across all our listings. When I brought this to their attention, they were not helpful at all. Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) The business grew, and it became hard to manage using Guesty for hosts because it only supports a limited number of integrations. So to get access to the more advanced platforms, we had to upgrade. Review Source Response from Guesty August 20, 2025 Hello Daniel, We're genuinely sorry to hear about your experience. Our team is eager to connect with you promptly to address and resolve this situation. Ensuring our users fully benefit from our platform and are completely satisfied is our priority. Kindly provide us with your email, and we'll reach out to resolve this matter swiftly. Sincerely, The Guesty Customer Experience Team FG Florence G. Reservations Agent Hospitality Used the software for: 1-2 years ### "Amazing Experience" March 11, 2026 5.0 My overall experience with Guesty has been very good. It’s a comprehensive platform that helps streamline property management by centralizing listings, guest communication, and automation in one place. Pros What I liked most about Guesty is how it simplifies property management by automating repetitive tasks and centralizing operations. It makes managing multiple listings, guest communication, and channel integrations much more efficient Cons One area I found challenging with Guesty was that some features can feel a bit complex at first, especially for new users. It takes some time to fully learn the system, but once you become familiar with it, the platform is very powerful. Switched from [Avantio](https://www.capterra.com/p/134278/Avantio/) Avantio has limited functions, it requires improvement Review Source Response from Guesty March 13, 2026 Hi Florence, Thank you for sharing your experience with Guesty. We are pleased to hear that our automation and centralization tools have helped make your property management more efficient. We understand that our platform has a learning curve due to its powerful features, and we are committed to supporting you as you continue to master the system. Your trust is important to us, and we are here to ensure you have everything you need to succeed. Best regards, The Guesty Customer Experience Team GJ Gabriele J. owner of holiday apartment rental agency Leisure, Travel & Tourism Used the software for: Less than 6 months ### "A Strong All-in-One Solution With Room to Grow" December 3, 2025 4.0 Overall, my experience has been very positive, and I’m truly glad I switched to Guesty. I’m giving 4 out of 5 stars because, as mentioned, there’s still some room to grow. Pros I really appreciated the setup process, the automated messaging, and the calendar. The ability to create different rate categories and the all-in-one solution for agencies is extremely valuable. I also find Trust Accounting and the financial management tools very exciting. The live support is great too—quick and helpful responses. Cons Guesty still has room for improvement in the German-speaking market. Some processes aren’t fully optimized yet, so you occasionally need to work with temporary workarounds. There is definitely potential to refine a few areas. That said, the Guesty team is very open to suggestions and genuinely tries to implement improvements, which I really appreciate. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/) Reason for choosing Guesty recommendation of a friend, trust accounting tool Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) As an agency, I needed more features than Smoobu was able to offer. Review Source Response from Guesty December 4, 2025 Hi Gabriele, Thank you so much for your thoughtful review and for sharing your experience with Guesty! We’re delighted to hear that the setup process, automation, calendar, rate management, Trust Accounting, and live support have been valuable for your agency. We truly appreciate your honest feedback about opportunities for improvement in the German-speaking market. It’s great to hear that you’ve felt heard by our team, as your suggestions help shape ongoing enhancements. We’re glad Guesty could offer the advanced features you needed, and we’re grateful for your trust and recommendation. Thanks for choosing Guesty. We’re excited to continue growing with you! Best regards, The Guesty Customer Experience Team PP Pablo P. Ops Hospitality Used the software for: 6-12 months ### "The Best Investment We’ve Made for Our Operations" November 21, 2025 5.0 As an opportunity for improvement: the guest messaging functionality feels slow and is still far behind Airbnb’s native chat in terms of features. Guesty does not automatically translate messages (and you can only translate the last message received), and switching quickly between conversations feels somewhat heavy. Pros Guesty has been a key partner in helping us scale our business without compromising the quality and attention to detail we’re known for. Its platform, secure, comprehensive and flexible, has allowed us to integrate our unique processes into the reservation management flow, as well as incorporate functionalities that we previously had to run separately from our PMS (Pricing, Locks Manager, Task Managers) Switched from [Rental Ninja](https://www.capterra.com/p/10009121/Rental-Ninja/) No API, Poor accounting functionality, poor UX Review Source Response from Guesty November 28, 2025 Hi Pablo, Thank you for your feedback! We’re thrilled to hear that Guesty has helped you scale your business while maintaining quality and integrating your unique processes. It’s great to know that our platform, pricing, locks, and task management tools have been valuable for your operations. We appreciate your suggestions regarding guest messaging and translation features. We understand how important smooth and efficient communication is, and your feedback has been shared with our product team for consideration in future improvements. Thank you for trusting Guesty to support your business growth. Best regards, The Guesty Customer Experience Team KC Keiran C. Head of Sales and Distribution Real Estate Used the software for: 1-2 years ### "Great big-picture software, falls down on the small features" November 21, 2025 3.0 I think Guesty is great and the continued investment in the software and features is especially helpful with a growing portfolio like ours. The biggest picture pieces are great and it's genuinely a software we're happy to keep growing with, but the smaller changes that mount up day to day do m make it a little taxing sometimes whereas these are extremely small feature changes that would make a huge impact on the day to day use for all of my teams. Pros Easy set up, easy management of reservations, and the search bar works flawlessly for finding specific properties or units which is super helpful in a portfolio of our size. The app and automation features are also top-notch, and very happy to now have payment integrations. Guesty is very great at the "big picture" features. Cons The fall down in my review comes from oversight on the smaller details in the software. Actually making changes to reservations is very limited. Even with the accounting modules set up, I'm unable to make changes to commission payments if we've struck undue deal with an agent, or even change the booking source at all after entering a reservation. Having to cancel and re-add a booking to make these changes then massively interferes with other apps we integrate into the guest journey creating unnecessary work for extremely small changes. That's my main gripe. The availability search function also needs an upgrade. We have a large portfolio and things like being able to do a minimum AND maximum number of bedrooms on the search instead of just a min would be extremely helpful. Alternatives considered [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing Guesty Value for money and speedy set up were key as we needed a very quick changeover Review Source Response from Guesty November 27, 2025 Hi Kieran, Thank you for sharing your feedback. We’re happy to hear that the setup, reservation management, search tools, app features, and payment integrations have been helpful for your growing portfolio. We’re sorry for the challenges you've experienced, and we understand how these small daily inefficiencies add up. And we’ve shared your suggestions with our product team for review. We appreciate your continued trust in Guesty and are committed to improving both the big features and the day-to-day details to better support you and your team. Sincerely, The Guesty Customer Experience Team CF Christopher F. General Manager Hospitality Used the software for: 6-12 months ### "Highly recommend" November 21, 2025 5.0 Pros Guesty has been a big improvement from our previous PMS. The platform is clean, polished, and reliable, and we haven’t run into the broken features or technical issues we dealt with before. The user interface is straightforward, and I’ve even seen Guesty adopt a couple of suggestions I made along the way, which shows they’re paying attention to user needs. Support has been solid. Anytime we’ve had a minor issue, there was either a quick workaround or the team escalated it right away. The value for the money is excellent—Guesty is more affordable than our last system while offering far more functionality. Pricing, booking management, rental management, team tools, and optional room-operations features all work as advertised and give us everything we need in one place. Overall, Guesty has delivered a stable, feature-rich PMS that has made our operations smoother and more efficient. Cons The main drawback is that the interface still feels more Airbnb-oriented than truly hotel-oriented. A few features are missing or limited for traditional hotel workflows—for example, you can’t easily hold back door codes for guests who haven’t submitted a credit card, and there’s no way to send an itemized line-item invoice; it has to go out as the full reservation balance. These are minor issues in the big picture, but they’re worth noting for anyone running a hotel-style operation rather than short-term rentals. Switched from [RoomRaccoon](https://www.capterra.com/p/153249/RoomRaccoon/) Their math was never accurate and they are premium priced Review Source Response from Guesty November 27, 2025 Hi Christopher, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. We’re sorry to hear that some features feel more Airbnb-oriented than hotel-focused. We understand the need for workflows like holding door codes until payment and sending itemized invoices, and we’ve shared your input with our product team. We appreciate you taking the time to let us know how we can improve and are committed to better supporting hotel-style operations moving forward. Best regards, The Guesty Customer Experience Team PT PANAGIOTIS T. CEO Hospitality Used the software for: 1-2 years ### "My best choice for PMS" November 21, 2025 5.0 Overall, it’s a powerful PMS that can really streamline operations, but it comes with friction. The system itself is strong, but the slow UI and message-refresh issues get annoying fast. If you manage multiple units and can handle the quirks (and the price), it still offers big operational advantages once everything is configured properly. Pros Guesty centralizes almost everything I need for short-term rentals: unified inbox, automations, and a clear multi-calendar. The Airbnb/Booking.com channel management is reliable, automated messages save a ton of time, and the workflows (tasks, cleaners, owner statements) are powerful once set up. Overall it helps me run multiple apartments with a very small team. Cons The interface is heavy and slow, and the app gets stuck way too often. Messages don’t always appear instantly — you have to refresh to see them — which means you can easily miss guest communication. Pricing is also on the high side, especially for smaller operators. Alternatives considered [Hosthub](https://www.capterra.com/p/171809/Hosthub/) Reason for choosing Guesty For its open API so that I can program my own application (for accounting) that accompany the reservations. Review Source Response from Guesty November 27, 2025 Hi Panagiotis, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team KV Kathleen V. Property manager Real Estate Used the software for: 1-2 years ### "Great Property management Tool" March 30, 2026 5.0 It is a great tool and really love using it compared to other management tools which were complex to use, not easy to learn how to use. Pros Guesty is a great userfriendly tool. Easy to use. Great overview of the important tasks, reservations ahead. Cons I would love it to be a bit more flexible, like only apply a blockage the night after a reservation in a certain time period (like high season) and not low season. To be able to apply different cleaning rates (depending on the season as we can get cleaners less expensive off season). Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Head office decided to make the switch for all the property managers. Review Source Response from Guesty March 31, 2026 Hi Kathleen, Thank you so much for sharing your feedback with us. We are delighted to hear that you find Guesty to be a user-friendly tool that helps you stay on top of your important tasks and reservations. Building a platform that simplifies your workflow is our top priority, and we appreciate your trust in us. We have also taken note of your suggestions regarding seasonal flexibility for blockages and cleaning rates, as we are always looking for ways to better support your business needs. Best regards, The Guesty Customer Experience Team SS Suzy S. Managing Director Hospitality Used the software for: 2+ years ### "Excellent PMS" December 1, 2025 5.0 I have the full package with Guesty excluding the comms and with the accounting package, it has made my life so much easier. Pros It's so user-friendly. When unsure, the help facility is invaluable. The account manager and support team are also very helpful Cons The support team could be a little faste,r although I do realise they are based in another timezone. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty It is much easier to use, much more user friendly Review Source Response from Guesty December 2, 2025 Hi Suzy, Thank you for your kind words! We’re delighted to hear that Guesty’s user-friendly platform, support team, and your Account Manager have made managing your properties easier. We appreciate your feedback regarding response times and will continue working to provide timely support across time zones. It’s great to know that Guesty has made a positive impact on your operations, and we’re committed to making your experience even better! Best regards, The Guesty Customer Experience Team BK Bjoern K. CEO Hospitality Used the software for: Less than 6 months ### "Good system with strong potential, but missing some features" April 3, 2026 4.0 Overall, the system is okay and usable, but it is missing several features that should be standard in today’s property management software. Many of these functionalities are essential for efficient operations. That said, the platform works well overall, but there is still room for improvement. Even small enhancements could have a significant impact on daily operations. Pros Guesty offers a wide range of distribution channels, which makes it easy to reach different platforms from one system. Adding new properties is straightforward, and the calendar overview is clear and helpful for day-to-day operations. There are still some features missing or not fully developed, but hopefully these will be improved over time. Cons Some important functionalities are missing. Tasks cannot be displayed in the owner portal at all, which limits transparency for property owners. It is also not possible to implement custom document or form templates. For example, check-in and check-out protocols cannot be digitally signed within the system, which is a significant limitation for operations. Additionally, some features promised during the sales process are not actually available or do not work as expected. Review Source Response from Guesty April 6, 2026 Hi Bjoern, Thank you for sharing your detailed feedback with us. We truly value your trust and are committed to improving our platform based on your insights. It is great to hear that you find our distribution channels and calendar overview helpful, and we take your comments regarding the owner portal and digital signatures seriously. We are working hard to enhance these features to better support your daily operations and ensure a more seamless experience for you and your property owners. Best regards, The Guesty Customer Experience Team SV Susan V. Owner Hospitality Used the software for: 2+ years ### "Guesty Lite Platform " May 18, 2026 4.0 No real issues overall as AirBnB supports most of my short term bookings. I would recommend Guesty to new hosts for support. Pros "The platform is incredibly user-friendly across the board. I love having a centralized, all-in-one hub for communication, and the automated guest templates have streamlined my workflow significantly. Additionally, the seamless smart lock integration—which automatically generates a unique access code for every single guest—provides incredible peace of mind and makes check-in entirely hands-off." Cons However, there are a couple of areas that still require attention. VRBO continues to struggle with interfacing properly with the platform, which is a significant point of friction. Furthermore, navigating Booking.com within the system remains a bit of a mystery, and I would appreciate dedicated guidance from customer service to help optimize that specific channel integration." Review Source Response from Guesty May 20, 2026 Hi Susan, Thank you for your wonderful feedback and for recommending Guesty to new hosts. We are thrilled to hear that our centralized hub, automated templates, and smart lock integrations have streamlined your workflow and provided peace of mind. We also appreciate your transparency regarding the challenges with VRBO and Booking.com integrations. Building a reliable partnership with you is our priority, and we are committed to refining these connections and providing the dedicated support you need to optimize every channel. Best regards, The Guesty Customer Experience Team EC Eddie C. Owner Real Estate Used the software for: 2+ years ### "Guesty Makes Hosting Possible for US" December 3, 2025 5.0 NOTE: READ ALL BELOW I'm a busy commercial real estate professional. We decided to use airbnb for a property we owned, shortly after Airbnb came to NC. Almost immediately I discovered that the communication was an issue. Soon after, Guesty started offering their service in NC and we were among their first users. For over a decade, we've hosted thousands of guests during thousands of stays amounting to thousands of nights on the Airbnb platform. We simply couldn't do this without Guesty. This was written before I received your nearly 200% fee increase notice this am. This increase + Airbnb's recent increase + State and local taxes means we're paying about 23% for software services which are increasingly performed by AI. Please tell me how I can have a Bot earn and pay our mortgages, property taxes, cleaning, maintenance, etc. in order to keep my short term rentals viable. Pros Guesty has been our "go to" partner for guest communications since shortly after they were founded over a decade ago. We own and manage 8 Airbnb's in 3 towns and their system has proven invaluable. Cons Don't really have any cons. The system works well overall. The good far outweighs the bad. If I could think of anything bad, it would be that they no longer pull the information from my Airbnb site to set up a new listing. I have to do it myself. Review Source Response from Guesty December 5, 2025 Hi Eddie, Thank you for your long-term trust and for sharing your experience! We’re thrilled to hear that Guesty has been a reliable partner in managing your Airbnb properties over the past decade and has helped simplify guest communications at scale. We appreciate your feedback regarding the listing setup process and understand your concerns about costs and fees. Your input is valuable as we continue to evaluate ways to provide maximum efficiency and value, especially as automation and AI play a larger role in property management. We’re committed to supporting your success and will consider your feedback for future improvements. Best regards, The Guesty Customer Experience Team AN Achraf N. reservation Real Estate Used the software for: Less than 6 months ### "Great Features, Needs Better Performance Stability" November 24, 2025 5.0 My overall experience with Guesty has been positive. The platform is user-friendly, helps streamline operations, and makes managing reservations much easier. Although there are moments when the system hangs or slows down, it still provides solid tools and features that support daily property management effectively. Pros What I liked most about Guesty is how user-friendly and efficient the platform is. It simplifies daily operations, saves time, and makes managing reservations much smoother and more organized Cons What I liked least about Guesty is that the system occasionally hangs or becomes slow, which can interrupt workflow and make certain tasks take longer than expected Review Source Response from Guesty November 27, 2025 Hi Achraf, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team Jemellee 💎 S. Asst Property Manager Hospitality Used the software for: 2+ years ### "Great for organizing on many booking platforms!" November 26, 2025 5.0 Overall, Guesty is a great product and tool that has served me well using them for the last 3 years, and the Support team has always been super responsive to all of my concerns and questions. Pros Guesty has been a huge helpful product and service with our company at Scott Lakes Properties. It helps us stay organized with all 15+ listings that on AirBnB, VRBO, and other platforms along with communication. Cons There have been a few moments over the course of using Guesty where we would run into glitches. The interface would change every few months and sometimes we'll be unaware where the new button or field is located. Review Source Response from Guesty November 28, 2025 Hi Jemellee, Thank you for your feedback! We’re thrilled to hear that Guesty has helped Scott Lakes Properties stay organized across multiple listings and platforms, and that our support team has been responsive to your needs. We’re sorry for any glitches or challenges caused by interface changes. Your feedback has been shared with our product team to help improve usability and ensure a smoother experience. We appreciate your loyalty over the past three years and look forward to continuing to support your business growth. Best regards, The Guesty Customer Experience Team EH Evan H. Short term Commercial Real Estate Used the software for: I used a free trial ### "Easy to use " March 12, 2026 5.0 My overall experience with Guesty has been very positive. It’s a powerful platform that makes managing short-term rentals much easier by keeping bookings, guest communication, and property management all in one place. The automation features are especially helpful and save a lot of time. There are a few areas that could be improved, like making the interface a little easier for new users and improving customer support response times. But overall, Guesty is a reliable and effective tool that helps simplify property management and keep everything organized. Pros Guesty is an excellent platform for managing short-term rental properties. It makes handling bookings, guest communication, and property listings simple and organized all in one place. The automation tools save a lot of time, and the interface is easy to use even if you’re new to property management software. Overall, Guesty is reliable, efficient, and a great solution for anyone looking to streamline their rental business. Cons The interface can sometimes feel a little complicated for new users, and it takes some time to learn where everything is. Customer support response times could also be faster in certain situations. Additionally, some features feel a bit limited unless you upgrade to higher pricing tiers. Review Source Response from Guesty March 13, 2026 Hi Evan, Thank you for sharing your feedback and for choosing Guesty to manage your short-term rentals. We are glad to hear that our automation tools and centralized platform have helped streamline your business and save you valuable time. Building a reliable and efficient experience for our users is our top priority. We also appreciate your honest insights regarding the learning curve, support response times, and feature access; please know that we are committed to addressing these areas to better serve you as your business grows. We value your trust and look forward to continuing our partnership. Best regards, The Guesty Customer Experience Team TJ Tim J. Owner Real Estate Used the software for: 1-2 years ### "Guesty Gets It! " December 9, 2025 5.0 Excellent Product and Service: Strengths of the Platform: User Interface, Automation Capabilities, Channel Management, Customer Support, Reporting and Analytics, Property Management Features, and Financial Tools. Pros Streamlines the entire process from guest communications to bookings, automated messaging, and business financials. Cons Some of the integrations need improvement: Key Integration Issues: Channel Managers- Occasional sync delays with major OTAs (Airbnb, Booking.com, VRBO) Accounting Software- Limited customization options for financial reporting templates Property Management Tools- Smart lock integrations don't always update in real-time and there is no feature to warn when the lock battery is low prior to being critically low or dead. Communication Systems- Email template customization could be more flexible. Review Source Response from Guesty December 10, 2025 Hi Tim, Thank you for sharing your feedback! We’re glad to hear that Guesty has helped streamline your operations and that you’re finding real value in our interface, automation tools, channel management, reporting, and support. We also appreciate your insights on integration improvements, including OTA sync delays, smart lock updates, accounting customization, and email template flexibility. Your input is invaluable as we continue enhancing the platform. Thank you for helping us improve while highlighting what works well for your business. Best regards, The Guesty Customer Experience Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.