# Guesty Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Guesty the right Hospitality Property Management solution for you? Explore 474 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159377/Guesty/reviews/#:~:text="Worst Customer service" --- Guesty 4.4 (474) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Guesty Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews MZ Michael Z ceoReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Another major advantage is scalability. As our rental management program has grown, Guesty has been able to support the increase in listings and bookings without requiring us to change systems or add multiple additional tools.“ March 12, 2026 EF Emily F Member ManagerHospitality, Self-employedUsed the software for: Less than 6 months. “There are many problems with message automation, cleaners can't upload photos, price optimizer is not accurate, and customer service is just okay.“ March 5, 2026 JR John R PresidentReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Features like the channel manager, unified calendar, automation capabilities, integrations, and owner-facing tools create a platform that can truly support a professional operation.“ March 6, 2026 AT Amar T Marketing and Guest SatisfactionHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “Occasionally, certain OTA updates (like special requests or small booking changes) take time to reflect, and troubleshooting integrations can be slow.“ November 26, 2025 SL Steven L OwnerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “Guesty provides a strong centralized platform for managing listings across multiple channels like Airbnb, Vrbo, Booking.com, and direct websites.“ March 5, 2026 ML Marco L OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Identical configurations applied to all units within the same property do not always work consistently: some settings function correctly for all apartments except one, without any apparent reason;“ March 30, 2026 CS Ciara S Office ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 1-2 years. “Guesty is great for syncing your listings across multiple platforms! And I love the ability to add canned emails and messages for when people book a room.“ December 22, 2025 BK Bjoern K CEOHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “For example, check-in and check-out protocols cannot be digitally signed within the system, which is a significant limitation for operations.“ April 3, 2026 ## Showing most helpful reviews Showing 1-25 of 474 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BJ H. Owner - CEO Hospitality Used the software for: 6-12 months ### "Scalable Platform That Supports Growth and Operational Control" February 27, 2026 5.0 Overall, our experience has been very positive. Guesty has allowed us to operate more professionally, increase efficiency, and create consistency across our short-term rental portfolio. It has supported our growth while maintaining operational control and visibility. Like any powerful system, success depends on proper implementation, but once established, it becomes a strong foundation for scaling a vacation rental management business. We have also started to grow great ties with the people and team itself and highly recommend attending their annual GuestyVal for networking with like minded property managers and industry professionals. Pros The biggest advantage of Guesty is centralized control. Managing Airbnb, VRBO, direct bookings, messaging, automation, task management, and reporting within one ecosystem significantly reduces operational friction. As our portfolio has grown, Guesty’s automation tools have helped us standardize communication, streamline workflows, and minimize manual errors. The reporting and financial visibility are also strong, which is critical when advising homeowners and forecasting performance. Once workflows are properly built, the system becomes extremely powerful and scalable. Cons When we started our company in 2022, we started with Guesty. Yet, the accounting was not as robust as we were after. When we walked oud the door, we said we would be back when it was checking a few more boxes for us. We came back in June of 2025 after our bookkeeping team said the accounting module had been through changes and now had the features we required. There are still a few gaps in the accounting, but they have had a strong focus there and we are happy with where it is now and where it is headed. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty More comprehensive solution baked directly into their software. Track seemed dated again and Hostaway relied more on third parties than providing the solution within their software. Switched from [Streamline](https://www.capterra.com/p/89552/Streamline/) Streamline was becoming dated with no real focus on vital features (mobile, AI, etc.). Review Source Response from Guesty March 10, 2026 Hi BJ, Thank you for sharing such a detailed and thoughtful review of your journey with Guesty. We are thrilled to have you back and are glad to hear that the improvements to our accounting module and automation tools are supporting your company’s growth and professional standards. Building a reliable foundation for our partners is our top priority, and we appreciate your trust as we continue to refine our features and fill those remaining gaps. We also love hearing about the strong ties you have built with our team and look forward to seeing you at the next GuestyVal! Best regards, The Guesty Customer Experience Team Susan D. Founder CEO Leisure, Travel & Tourism Used the software for: 1-2 years ### "Going for Guesty" March 1, 2026 5.0 We we have overall found that switching to Guesty as our PMS has made our life in our work much easier and more fun. There have been pain points, but we feel that they’ve been solved or that we’ve been assured that they will be. All is good and I feel comfortable recommending it. Pros We have been using Guesty for almost 2 years and I’ve started to take some of the most positives for granted which is a good thing. They are integrated with most of the third parties that I want to be. They have added many of the elements that I was using third-party for like damage insurance. We know at damage insurance to our bookings directly through Guesty instead of through an outside company. We have recently added the accounting module and are getting used to it. Some of the request we’ve made have been upgraded immediately, of which we are most appreciative. The automated response system is excellent and the AI for responses is getting better and better . But if they had to put anything to the top of the list, it would definitely be the responsiveness of Customer Service and our account executive. We get help when we need it and that’s worth everything. Cons What I like least is that our advanced website is not editable simultaneously with the booking engine so there is some extra wor. But we think that this may be solved quite soon. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty We felt that Guesty was more suited to our international needs and for the style of our company. Guesty was also better value. Switched from [Kigo](https://www.capterra.com/p/274975/Kigo/) We made the switch because Kigo was purchased by Guesty. We did have a lot of other PMS’s market to us and we looked at several. Guesty fit our needs better than anyone else. Review Source Response from Guesty March 10, 2026 Hi Susan, Thank you for being a valued part of the Guesty community for the past two years and for sharing your detailed feedback. We are thrilled to hear that our integrations, automated response system, and dedicated support from your account executive have made your work easier and more enjoyable. We also appreciate you highlighting the website editing process; please know that we are committed to refining our tools to better support your international needs and simplify your workflow even further. We value the trust you have placed in us and look forward to continuing our partnership. Best regards, The Guesty Customer Experience Team TW Thomas W. Md Hospitality Used the software for: Less than 6 months ### "Few months in " March 31, 2026 5.0 Pros A huge amount of functionality and it really works well ! Very smooth and quick easy to see everything Cons Lots of paid add on and lots of stuff that make it clunky were if it was one price for the package it would be much better Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty Guesty has most add ons and functions total Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Didn’t have everything I needed unfortunately Review Source Response from Guesty April 2, 2026 Hi Thomas, Thank you for sharing your experience with Guesty. We are thrilled to hear that you are finding our platform powerful, smooth, and easy to navigate. We truly value your feedback regarding our pricing structure and add-ons; transparency and value are essential to building a lasting partnership, and we are constantly working to streamline our offerings to better serve your business needs. Best regards, The Guesty Customer Experience Team KL Kevin L. CEO Real Estate Used the software for: 1-2 years ### "Good product. Terrible support." April 6, 2026 1.0 For one of the biggest PMS platforms out there, not being able to fix a billing issue in 5 months is just not acceptable. Every time I reach out it feels like we are starting over. No real progress. Just the same "we are working on it." If you are a large operator considering Guesty, the product will do what you need. But if anything goes wrong outside of a basic support ticket, be ready to fight for it and still not get a resolution. Pros Guesty as a product is solid. The features are there and it works well for managing properties at scale. Cons Customer service is not great, especially when you are dealing with anything above a basic support ticket. Anything related to account issues or more serious problems takes way too long. I canceled Guesty Shield, notified my account manager, followed up multiple times over email, had multiple calls with my account manager and her upper management, and the cancellation was confirmed. They kept charging me anyway. It has been 4 to 5 months of back and forth. They keep telling me they are working on fixing the invoice and correcting the balance. Still not fixed. My account keeps getting deactivated because of an unpaid invoice for a service I already canceled. Their solution is for me to pay the invoice first and get the credit back. Why would I pay for something I never used and already canceled months ago? On top of that, they tried to tell me I could cancel Guesty Shield myself through the dashboard, but you literally cannot do that. The account manager has to do it. So I did everything right and I am still in this loop. Review Source Response from Guesty April 10, 2026 Hi Kevin, Thank you for your feedback, and we’re very sorry for the frustration this situation has caused, especially regarding the billing issue and the delays in resolving it. This is not the experience we aim to provide. We’d like to take ownership of this and help resolve it as quickly as possible. Could you please share your contact details (email or phone number), or reach out to us at \[support email\], so we can assist you further? We appreciate your patience and the time you took to share your experience. Sincerely, The Guesty Customer Experience Team DE Damola E. M Real Estate Used the software for: Less than 6 months ### "Excellent and best " May 19, 2026 5.0 My overall experience with Guesty has been positive. It has made managing multiple properties and bookings much more organized by bringing everything into one platform. The automation features have been especially useful, saving time and improving guest communication.However, the system can be complex at first, requiring time to fully understand and set up properly. There have also been occasional minor glitches. Despite this, once everything is running smoothly, it becomes a reliable tool. Overall, Guesty has helped streamline operations, improve efficiency, and support the growth of my short-term rental business. Pros What I liked most about Guesty is how it centralizes every aspect of property management into one easy-to-use platform. Managing bookings across multiple channels becomes seamless with synchronized calendars, automated messaging, and organized task management. It significantly reduces manual work and minimizes the risk of errors like double bookings. The automation tools stand out, ensuring consistent and timely communication with guests, which improves the overall experience. I also value the detailed reporting and insights, which help track performance and make informed business decisions. Overall, Guesty makes managing short-term rentals more efficient, professional, and scalable as the business grows. Cons What I liked least about Guesty is that the platform can feel quite complex and overwhelming at first, especially for new users. The learning curve is steep, and it takes time to fully understand and set up all the features properly. Some customizations and automations are not as flexible as expected, which can be limiting for specific business needs. Additionally, occasional system glitches or delays can disrupt workflow. The pricing structure can also be on the higher side, particularly for smaller businesses or those just starting out, making it less accessible compared to simpler property management tools. Review Source Response from Guesty May 20, 2026 Hi Damola, Thank you for sharing your feedback and for trusting Guesty to help manage and grow your business. We are glad to hear that our platform has successfully centralized your operations and that our automation tools are providing significant value. We also appreciate your honesty regarding the initial learning curve and pricing. Building a reliable and professional partnership is our priority, and we are committed to refining our platform to ensure it remains a scalable and efficient solution for your short-term rental needs. Best regards, The Guesty Customer Experience Team BK Bjoern K. CEO Hospitality Used the software for: Less than 6 months ### "Good system with strong potential, but missing some features" April 3, 2026 4.0 Overall, the system is okay and usable, but it is missing several features that should be standard in today’s property management software. Many of these functionalities are essential for efficient operations. That said, the platform works well overall, but there is still room for improvement. Even small enhancements could have a significant impact on daily operations. Pros Guesty offers a wide range of distribution channels, which makes it easy to reach different platforms from one system. Adding new properties is straightforward, and the calendar overview is clear and helpful for day-to-day operations. There are still some features missing or not fully developed, but hopefully these will be improved over time. Cons Some important functionalities are missing. Tasks cannot be displayed in the owner portal at all, which limits transparency for property owners. It is also not possible to implement custom document or form templates. For example, check-in and check-out protocols cannot be digitally signed within the system, which is a significant limitation for operations. Additionally, some features promised during the sales process are not actually available or do not work as expected. Review Source Response from Guesty April 6, 2026 Hi Bjoern, Thank you for sharing your detailed feedback with us. We truly value your trust and are committed to improving our platform based on your insights. It is great to hear that you find our distribution channels and calendar overview helpful, and we take your comments regarding the owner portal and digital signatures seriously. We are working hard to enhance these features to better support your daily operations and ensure a more seamless experience for you and your property owners. Best regards, The Guesty Customer Experience Team SV Susan V. Owner Hospitality Used the software for: 2+ years ### "Guesty Lite Platform " May 18, 2026 4.0 No real issues overall as AirBnB supports most of my short term bookings. I would recommend Guesty to new hosts for support. Pros "The platform is incredibly user-friendly across the board. I love having a centralized, all-in-one hub for communication, and the automated guest templates have streamlined my workflow significantly. Additionally, the seamless smart lock integration—which automatically generates a unique access code for every single guest—provides incredible peace of mind and makes check-in entirely hands-off." Cons However, there are a couple of areas that still require attention. VRBO continues to struggle with interfacing properly with the platform, which is a significant point of friction. Furthermore, navigating Booking.com within the system remains a bit of a mystery, and I would appreciate dedicated guidance from customer service to help optimize that specific channel integration." Review Source Response from Guesty May 20, 2026 Hi Susan, Thank you for your wonderful feedback and for recommending Guesty to new hosts. We are thrilled to hear that our centralized hub, automated templates, and smart lock integrations have streamlined your workflow and provided peace of mind. We also appreciate your transparency regarding the challenges with VRBO and Booking.com integrations. Building a reliable partnership with you is our priority, and we are committed to refining these connections and providing the dedicated support you need to optimize every channel. Best regards, The Guesty Customer Experience Team JL Joan L. Property manager Hospitality Used the software for: 1-2 years ### "Great response time " May 19, 2026 4.0 Adequate, the issue with connectivity still needs to be addressed esp with VRBO. The response time is great. Pros Quick response. If I have an issue I do get a thorough response back, the staff does give a detailed step guide on the connectivity issue. Cons Bugs and issues with connectivity. The software still has some issues and a couple of times I had to navigate cancelling a reservation because Guesty does not connect well with VRBO. Review Source Response from Guesty May 20, 2026 Hi Joan, Thank you for sharing your feedback with us. We are glad to hear that you find our support team's response time and detailed guides helpful. We also appreciate your honesty regarding the connectivity issues you have experienced with VRBO. Please be assured that building a reliable and seamless connection for our users is a top priority, and we are working diligently to address these technical challenges to better support your business. We value your trust and are committed to providing you with a more stable experience. Best regards, The Guesty Customer Experience Team KH Kevin H. Director Real Estate Used the software for: 6-12 months ### "Excellent All-in-One Solution with Strong Automation" May 6, 2026 5.0 Overall, our experience has been excellent. We’re very impressed with the platform and how it has supported our business operations so far. Pros Guesty has significantly increased our operational efficiency. It makes managing properties across multiple platforms seamless, and the onboarding process was smooth with excellent after-sales support. The automation features are particularly strong, helping streamline daily tasks, and the CRM and task management tools are well-designed and highly effective. Cons We’ve been using Guesty for the past six months and, so far, we haven’t encountered any notable drawbacks. Review Source Response from Guesty May 11, 2026 Hi Kevin, Thank you so much for your kind words and for trusting Guesty to support your business operations over the last six months. We are thrilled to hear that our automation and task management tools have helped streamline your daily tasks and increased your operational efficiency. We look forward to continuing our partnership and helping your business grow even further. Best regards, The Guesty Customer Experience Team PM Patrick M. Owner Real Estate Used the software for: 6-12 months ### "Best PMS out there!" March 30, 2026 5.0 9.5/10. I think it's the best PMS out there and I've worked with a lot of them. It has the most functionality, but some areas can still be refined. Pros The ability to have all my listings in one place, create owner statements, and accounting all in one place. Cons I think the accounting side could be improved, but overall it's way better than other platforms. I think AI could be used here to make the process easier for owner expenses, etc. Review Source Response from Guesty March 31, 2026 Hi Patrick, Thank you so much for your kind words and for sharing your experience with Guesty. It is incredibly rewarding to know that our platform has become your go-to PMS for managing listings and accounting in one place. We truly value your feedback regarding the accounting side and your suggestion for using AI to streamline owner expenses; building trust means listening to our users, and we are committed to refining these areas to better serve your business. Best regards, The Guesty Customer Experience Team AM Azhar M. Listing Manager Hospitality Used the software for: 1-2 years ### "Efficient and Powerful Property Management Platform" March 11, 2026 5.0 My overall experience with Guesty was positive. It’s a powerful platform that makes property management much more streamlined by bringing reservations, guest communication, channel management, and automation into one system. It helped improve organization and efficiency in day-to-day operations. At the same time, there was a learning curve because of how feature-rich the platform is, but once I became familiar with it, it was a very useful tool. Pros What I liked most about Guesty was how it centralized everything in one place. It made managing listings, reservations, guest communication, and operations much more efficient. The automation features saved a lot of time, and the platform helped reduce manual work while keeping things organized. I also appreciated its channel management capabilities, which made syncing across multiple booking platforms much easier. Cons The main downside for me was that some parts of Guesty were not as intuitive as I expected, so onboarding and day-to-day navigation sometimes took extra time. Although it offers a lot of functionality, that complexity can occasionally slow things down. Switched from [Avantio](https://www.capterra.com/p/134278/Avantio/) I switched from Avantio to Guesty because I was looking for a platform that offered a more centralized and efficient way to manage day-to-day operations. Guesty’s automation tools, channel management, and all-in-one interface felt like a better fit for improving workflows, saving time, and keeping everything more organized as operational needs grew. Review Source Response from Guesty March 12, 2026 Hi Azhar, Thank you for sharing your detailed feedback with us. We are thrilled to hear that Guesty has helped centralize your operations and improve your efficiency through our automation and channel management tools. We understand that our feature-rich platform can have a learning curve, and we are committed to supporting you as you continue to navigate and master these tools to grow your business. We truly value your trust in switching to us and look forward to our continued partnership. Best regards, The Guesty Customer Experience Team IH Ismael H. CUSTOMER SERVICE Recreational Facilities and Services Used the software for: 6-12 months ### "Powerful, reliable, and worth the investment" March 5, 2026 5.0 Once you understand how the system logic works, managing multiple platforms like Airbnb, Booking.com, and VRBO becomes incredibly easy and intuitive. It effectively eliminates the stress of overbookings and manual updates, as everything syncs seamlessly in real-time. Pros Our experience with this platform has been exceptional. The onboarding process was seamless, allowing us to integrate our portfolio quickly. The property, rental, and booking management tools are robust and intuitive, significantly streamlining our daily operations. We also highly value the top-tier security features that keep our data safe. Additionally, the customer support team is incredibly responsive and helpful. Given the efficiency we’ve gained, it offers excellent value for money. Highly recommended! Cons While Guesty is incredibly powerful, what I liked least is the steep learning curve during the initial setup. Because the platform is so feature-rich, it takes some time to fully master all the tools and automation rules. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) It's a bit more complicated to use and didn't give us any more tools Review Source Response from Guesty March 10, 2026 Hi Ismael, Thank you for your wonderful feedback and for choosing Guesty to manage your portfolio. We are thrilled to hear that our tools and support team have provided such great value to your operations. We also appreciate your comments regarding the initial learning curve; we are dedicated to providing the resources and support needed to help you master our feature-rich platform so you can continue to scale with confidence. Best regards, The Guesty Customer Experience Team HH Howard H. VA Consultant Hospitality Used the software for: 2+ years ### "Great tool for managing STRs" November 26, 2025 5.0 Guesty has helped me run my rentals more efficiently and reduced a lot of stress. It has made it easier to grow while keeping guests happy and my team organized. Pros Guesty helps me keep everything in one place and saves me a ton of time. Messaging, task management, and channel syncing all work smoothly. I also like that support is quick to respond and actually tries to help, not just push articles. Cons There is a bit of a learning curve at first, especially when setting up automations, and a few parts of the interface could be easier to navigate. I wish there were more videos or blogs about automation. Switched from [FantasticStay](https://www.capterra.com/p/175865/FantasticStay/) Fantastic Stay was too buggy. They made it clear they weren't going to maintain the product that I was using during their switch to AI. Review Source Response from Guesty December 1, 2025 Hi Howard, Thank you for taking the time to share your feedback! We’re delighted to hear that Guesty has helped streamline your operations and save valuable time, especially through unified messaging, task management, and reliable channel syncing. It’s also great to know our support team has been there when you need them. We appreciate you calling out the learning curve and navigation challenges. Automation is a powerful part of the platform, and your suggestion for more educational videos and content is extremely valuable. We’ll make sure this is shared with the relevant teams. We’re glad Guesty has reduced stress and supported your business growth while keeping guests and your team happy. Thanks again for choosing us. We’re excited to continue being part of your success! Best regards, The Guesty Customer Experience Team LS Laura S. Community Association Manager and Property Manager Hospitality Used the software for: 6-12 months ### "A Smooth Transition Into a Modern PMS" November 21, 2025 5.0 This is our first time moving out of the “dinosaur era” of property-management systems, and Guesty has been a great upgrade. It’s modern, efficient, and has made our operations run much more smoothly. Pros I appreciate how Guesty centralizes everything — messaging, calendars, payments, and owner statements. It simplifies operations and makes managing multiple units far more efficient. Cons A few features are hard to navigate, and the platform has a learning curve. The biggest drawback for me is that you can’t run bulk owner statements; each one must be processed separately. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Guesty We made the switch because our previous system was outdated and couldn’t keep up with the demands of modern vacation-rental management. Guesty offered the automation, organization, and connectivity we needed. Switched from [Vacation Rental Tracker Plus](https://www.capterra.com/p/82497/Vacation-Rental-Tracker-Plus/) We needed a platform that could streamline communication, centralize reservations, and simplify monthly owner statements. Our old system couldn’t provide those tools, so we moved to Guesty for better functionality and scalability. Review Source Response from Guesty November 27, 2025 Hi Laura, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Thanks for noticing our ongoing updates and integrations! Our product teams are constantly working to evolve the platform based on customer feedback and market needs. It’s wonderful to hear that these improvements are helping your business thrive - and we’ve got even more exciting releases coming soon. Stay tuned! Best regards, The Guesty Customer Experience Team CF Christopher F. General Manager Hospitality Used the software for: 6-12 months ### "Highly recommend" November 21, 2025 5.0 Pros Guesty has been a big improvement from our previous PMS. The platform is clean, polished, and reliable, and we haven’t run into the broken features or technical issues we dealt with before. The user interface is straightforward, and I’ve even seen Guesty adopt a couple of suggestions I made along the way, which shows they’re paying attention to user needs. Support has been solid. Anytime we’ve had a minor issue, there was either a quick workaround or the team escalated it right away. The value for the money is excellent—Guesty is more affordable than our last system while offering far more functionality. Pricing, booking management, rental management, team tools, and optional room-operations features all work as advertised and give us everything we need in one place. Overall, Guesty has delivered a stable, feature-rich PMS that has made our operations smoother and more efficient. Cons The main drawback is that the interface still feels more Airbnb-oriented than truly hotel-oriented. A few features are missing or limited for traditional hotel workflows—for example, you can’t easily hold back door codes for guests who haven’t submitted a credit card, and there’s no way to send an itemized line-item invoice; it has to go out as the full reservation balance. These are minor issues in the big picture, but they’re worth noting for anyone running a hotel-style operation rather than short-term rentals. Switched from [RoomRaccoon](https://www.capterra.com/p/153249/RoomRaccoon/) Their math was never accurate and they are premium priced Review Source Response from Guesty November 27, 2025 Hi Christopher, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. We’re sorry to hear that some features feel more Airbnb-oriented than hotel-focused. We understand the need for workflows like holding door codes until payment and sending itemized invoices, and we’ve shared your input with our product team. We appreciate you taking the time to let us know how we can improve and are committed to better supporting hotel-style operations moving forward. Best regards, The Guesty Customer Experience Team VM Victoria M. Property Manager Real Estate Used the software for: Less than 6 months ### "Disappointed and other words I cannot say." November 26, 2025 1.0 Was great until we tried to start connecting to other sites other than airbnb. SO far been a lot of wasted time and no results or explanation as to why we cannot connect to the OTA'S Pros The people are very nice, I think if the system worked like it should it would be useful but right now we are losing time and money because your team cannot fix our connection issues with VRBO. Since we connected with guesty our booking are in the tank. I do not know if that is because we are connected to guesty or what. WE are seeing high increases around us but we are not increasing bookings and I cannot explain why. Cons we still are not connected to VRBO after 3 weeks. Now I am having trouble connecting to booking.com. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) We thought you would offer better support because we have bought into all your products we are adding the lock system as well if we could get our locks all set up on wifi locks. We thought you would make our listings easier to set up along multiple channels and so far we have had nothing but problems connecting to VRBO and now I am having trouble connecting to booking Review Source Response from Guesty November 28, 2025 Hi Victoria, Thank you for sharing your feedback, and we’re truly sorry for the ongoing difficulties with your Vrbo and Booking.com connections. We understand how serious this is, especially when it affects bookings, time, and revenue. This is not the experience we aim to provide, and we want to get this resolved as quickly as possible. To investigate your case urgently and ensure the right team steps in, could you please share your account email or Customer ID? Once received, we’ll review your connection setup and reach out directly with next steps and a clear resolution plan. We appreciate your patience and want to make sure your Guesty setup supports your business rather than disrupts it. We’re here to help get things back on track. Sincerely, The Guesty Customer Experience Team GJ Gabriele J. owner of holiday apartment rental agency Leisure, Travel & Tourism Used the software for: Less than 6 months ### "A Strong All-in-One Solution With Room to Grow" December 3, 2025 4.0 Overall, my experience has been very positive, and I’m truly glad I switched to Guesty. I’m giving 4 out of 5 stars because, as mentioned, there’s still some room to grow. Pros I really appreciated the setup process, the automated messaging, and the calendar. The ability to create different rate categories and the all-in-one solution for agencies is extremely valuable. I also find Trust Accounting and the financial management tools very exciting. The live support is great too—quick and helpful responses. Cons Guesty still has room for improvement in the German-speaking market. Some processes aren’t fully optimized yet, so you occasionally need to work with temporary workarounds. There is definitely potential to refine a few areas. That said, the Guesty team is very open to suggestions and genuinely tries to implement improvements, which I really appreciate. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/) Reason for choosing Guesty recommendation of a friend, trust accounting tool Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) As an agency, I needed more features than Smoobu was able to offer. Review Source Response from Guesty December 4, 2025 Hi Gabriele, Thank you so much for your thoughtful review and for sharing your experience with Guesty! We’re delighted to hear that the setup process, automation, calendar, rate management, Trust Accounting, and live support have been valuable for your agency. We truly appreciate your honest feedback about opportunities for improvement in the German-speaking market. It’s great to hear that you’ve felt heard by our team, as your suggestions help shape ongoing enhancements. We’re glad Guesty could offer the advanced features you needed, and we’re grateful for your trust and recommendation. Thanks for choosing Guesty. We’re excited to continue growing with you! Best regards, The Guesty Customer Experience Team PP Pablo P. Ops Hospitality Used the software for: 6-12 months ### "The Best Investment We’ve Made for Our Operations" November 21, 2025 5.0 As an opportunity for improvement: the guest messaging functionality feels slow and is still far behind Airbnb’s native chat in terms of features. Guesty does not automatically translate messages (and you can only translate the last message received), and switching quickly between conversations feels somewhat heavy. Pros Guesty has been a key partner in helping us scale our business without compromising the quality and attention to detail we’re known for. Its platform, secure, comprehensive and flexible, has allowed us to integrate our unique processes into the reservation management flow, as well as incorporate functionalities that we previously had to run separately from our PMS (Pricing, Locks Manager, Task Managers) Switched from [Rental Ninja](https://www.capterra.com/p/10009121/Rental-Ninja/) No API, Poor accounting functionality, poor UX Review Source Response from Guesty November 28, 2025 Hi Pablo, Thank you for your feedback! We’re thrilled to hear that Guesty has helped you scale your business while maintaining quality and integrating your unique processes. It’s great to know that our platform, pricing, locks, and task management tools have been valuable for your operations. We appreciate your suggestions regarding guest messaging and translation features. We understand how important smooth and efficient communication is, and your feedback has been shared with our product team for consideration in future improvements. Thank you for trusting Guesty to support your business growth. Best regards, The Guesty Customer Experience Team BL Barry L. Maintenance Supervisor Hospitality Used the software for: Less than 6 months ### "App use in the field, and while in the move. " December 3, 2025 4.0 I enjoy the layout of the app and its simplicity. When on the move I need something I can easily access off my phone. This helps me plan my day around work orders that I am juggling between myself, my team, and my vendors. Pros Working on the for most of my job i really like the ease of the app itself. Allowing me full visibility of vacancies and guests names helps me schedule my team Cons I would like the app to allow me to view owner info and not just who is currently a guest in our properties. Having one app that I could count on would be huge in this industry. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Owner and Company decision so therefor I did have any decision making with this switch. Review Source Response from Guesty December 5, 2025 Hi Barry, Thank you for sharing your experience with the Guesty app! We’re glad to hear that the visibility into vacancies and guest details helps you effectively plan and manage your team, especially while on the go. It’s great to know the layout and simplicity support your fast-paced daily workflow. We also appreciate your feedback about wanting access to owner information in the app. This is valuable input and something our product team can take into consideration for future improvements. Thanks for being part of the Guesty community! Best regards, The Guesty Customer Experience Team JO Jasmine O. Reservationist Real Estate Used the software for: 6-12 months ### "Guesty Review" November 21, 2025 5.0 Guesty is a friendly user for anyone that decides to use it. I was skeptical at first with it but after a day of playing around I came to realize that it's just what we needed. It has everything you can possibly use and I'm very happy that Guesty listens to us users and integrates more and more, which is amazing! I would rate Guesty a 100000/10. Very happy! Pros What I love about Guesty is how it integrates all together making it easy to use. The layout is amazing as well! Cons I would have to say calculations for extending nights is one of my least favorite, since it calculates different. But overall I like it and I'm getting the hang of it. Switched from [LiveRez](https://www.capterra.com/p/82992/LiveRez/) It was very outdated and I feel like they did not strive to make it better and friendly user. Review Source Response from Guesty November 27, 2025 Hi Jasmine, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team SM Scott M. Owner Hospitality Used the software for: Less than 6 months ### "Modern, easy to use booking software with 5\* support!" March 5, 2026 5.0 So far, so good! Easy to get everything setup, easy to use and the customer support is 5 star. Integrations with the channel manager were easy and we can finally actually control EVERYTHING in one place! Building my own integrated website was also a breeze, which is a HUGE plus for me, not to have to be charged by other platforms and web developers every time I want to add or change anything on my website. Pros Speed, ease of use. Customer support is fast to get and efficient. It's a modern platform in a market saturated with old booking software platforms which cannot be upgraded. Cons It is expensive compared to competitors but, in it's defence, it is far superior to competitors as well, so we see the value in it. Review Source Response from Guesty March 6, 2026 Hi Scott, Thank you so much for your kind words and for sharing your experience. We are thrilled to hear that you are finding such value in our platform and that our customer support team has provided the 5 star service you deserve. Building a modern, all-in-one solution that simplifies your operations and website management is our top priority, and we are committed to being a partner you can trust for the long term. Best regards, The Guesty Customer Experience Team KV Kaylyn V. AGM Hospitality Used the software for: 6-12 months ### "Great Management Features" December 2, 2025 5.0 My overall experience with Guesty has been positive, and the platform has streamlined many of our day-to-day operations. The tools are intuitive and make managing multiple units much more efficient. While certain support issues have taken longer to resolve, the system itself has been a valuable asset to our workflow. Pros What I’ve liked most about Guesty is how seamlessly it centralizes all aspects of our property management into one platform. The unified inbox, automated messaging, and channel integrations have significantly reduced manual workload and improved communication with guests. Their interface is clean and intuitive, which made onboarding smooth even with a growing team. We also appreciate the reporting tools and revenue management features—they help us make informed decisions and stay organized across multiple departments. Having both web and mobile access is a major plus, especially for a resort where our team is frequently on the move. Overall, Guesty has provided strong value by streamlining operations and saving us time. Cons The main drawback I’ve experienced is the amount of time it took to resolve a group billing issue—over three weeks. While the support team was polite and eventually resolved the problem, the delay impacted our workflow and created challenges for managing a time-sensitive reservation. Faster turnaround on complex support tickets would make a big difference. Review Source Response from Guesty December 3, 2025 Hi Kaylyn, Thank you for your detailed feedback! We’re thrilled to hear that Guesty’s centralized platform, unified inbox, automated messaging, and reporting tools have helped streamline your operations, improve communication, and save your team time. It’s great to know the intuitive interface and mobile access have supported your growing team effectively. We also appreciate your feedback regarding the billing issue. We’re sorry for the delay and understand how it impacted your workflow. Your comments have been shared with our support team to help improve turnaround on complex cases. Thank you again for sharing your experience. We’re glad Guesty has been a valuable part of your property management workflow! Best regards, The Guesty Customer Experience Team Jemellee 💎 S. Asst Property Manager Hospitality Used the software for: 2+ years ### "Great for organizing on many booking platforms!" November 26, 2025 5.0 Overall, Guesty is a great product and tool that has served me well using them for the last 3 years, and the Support team has always been super responsive to all of my concerns and questions. Pros Guesty has been a huge helpful product and service with our company at Scott Lakes Properties. It helps us stay organized with all 15+ listings that on AirBnB, VRBO, and other platforms along with communication. Cons There have been a few moments over the course of using Guesty where we would run into glitches. The interface would change every few months and sometimes we'll be unaware where the new button or field is located. Review Source Response from Guesty November 28, 2025 Hi Jemellee, Thank you for your feedback! We’re thrilled to hear that Guesty has helped Scott Lakes Properties stay organized across multiple listings and platforms, and that our support team has been responsive to your needs. We’re sorry for any glitches or challenges caused by interface changes. Your feedback has been shared with our product team to help improve usability and ensure a smoother experience. We appreciate your loyalty over the past three years and look forward to continuing to support your business growth. Best regards, The Guesty Customer Experience Team AM Arturo M. Reservation manager Hospitality Used the software for: 2+ years ### "Guesty really stands!" March 5, 2026 5.0 It has been good, for an active user for over 5 years. Its always innovating and sharing a nice support for users. Pros The interfase is great, it allows you to modify almost everything from the PMS instead of doing so per channel. The distribution hub is amazing! Cons Not being able to have more properties for using it at fullest! We expext to have more properties listed day by day. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) We needed more powerto boost pour listings Review Source Response from Guesty March 6, 2026 Hi Arturo, Thank you so much for being a loyal user for over five years. We are thrilled to hear that our interface and distribution hub have been amazing tools for your business. Innovation and support are at the heart of what we do, and we are committed to providing the power you need to boost your listings as you continue to grow. We look forward to many more years of successful partnership together. Best regards, The Guesty Customer Experience Team NT Nia T. Customer Service Leisure, Travel & Tourism Used the software for: 2+ years ### "A Reliable Partner" February 24, 2026 5.0 Pros Guesty centralizes all aspects of property management into one powerful platform. The automation tools, channel management, unified inbox, and reporting features save us significant time and allow us to scale efficiently while maintaining a high standard of guest communication and operations. Cons We’d love to see some improvements in the integrated fields and website functionality. Having more flexibility and customization options in these areas would make the platform even stronger and more aligned with our workflows. Review Source Response from Guesty March 9, 2026 Hi Nia, Thank you for sharing your experience with Guesty. We are thrilled to hear that our automation tools and unified inbox are helping you scale efficiently and maintain high standards for your guests. We also appreciate your feedback regarding integrated fields and website customization. Building a platform that truly aligns with your workflow is our priority, and we are committed to using your insights to drive future improvements. Best regards, The Guesty Customer Experience Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.