--- title: "Guesty Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Guesty the right Campground Management solution for you? Explore 485 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/159377/Guesty/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-13" --- Guesty 4.4 (485) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 13th, 2026 # Reviews of Guesty Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews DB Diego B CEOHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “One of the features I appreciate most is being able to manage all guest communications in one place, while keeping all of my calendars seamlessly connected.“ May 27, 2026 EF Emily F Member ManagerHospitality, Self-employedUsed the software for: Less than 6 months. “There are many problems with message automation, cleaners can't upload photos, price optimizer is not accurate, and customer service is just okay.“ March 5, 2026 DB Diego B CEOHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Being able to handle all guest communications in one centralized place, while keeping calendars seamlessly synced across platforms, has significantly improved our operational efficiency.“ May 27, 2026 AT Amar T Marketing and Guest SatisfactionHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “Occasionally, certain OTA updates (like special requests or small booking changes) take time to reflect, and troubleshooting integrations can be slow.“ November 26, 2025 DE Damola E MReal Estate, Self-employedUsed the software for: Less than 6 months. “Managing bookings across multiple channels becomes seamless with synchronized calendars, automated messaging, and organized task management.“ May 19, 2026 AN Achraf N reservationReal Estate, 11 - 50 employeesUsed the software for: Less than 6 months. “What I liked least about Guesty is that the system occasionally hangs or becomes slow, which can interrupt workflow and make certain tasks take longer than expected“ November 24, 2025 SV Susan V OwnerHospitality, Self-employedUsed the software for: More than 2 years. “I love having a centralized, all-in-one hub for communication, and the automated guest templates have streamlined my workflow significantly.“ May 18, 2026 ML Marco L OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Identical configurations applied to all units within the same property do not always work consistently: some settings function correctly for all apartments except one, without any apparent reason;“ March 30, 2026 ## Showing most helpful reviews Showing 1-25 of 485 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Riley G. Owner Real Estate Used the software for: 2+ years ### "Guesty Review" February 23, 2026 5.0 I would give it a five-star review. It's absolutely amazing. Working with them truly is a partnership, not just a customer relationship. Pros Guesty's customer service has been absolutely amazing. They truly are partners. I love the software. I'm very happy with the service and highly recommend it. Cons My one suggestion is building out operations a little better. I think it would be great if operations got to a little bit higher level. Alternatives considered [Streamtime](https://www.capterra.com/p/133010/Streamtime/) Reason for choosing Guesty Guesty is definitely doing the mess improvement of any company. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) I got poor customer service from Host Away, and that's where Guesty completely took over. Review Source Response from Guesty February 27, 2026 Hi Riley, Thank you so much for your kind words and for choosing Guesty as your partner. We are thrilled to hear that our customer service has made such a positive impact on your experience and that you are enjoying the software. We truly value the partnership we have built with you. We have also taken note of your suggestion regarding the operations module; we are constantly working to level up our features to better support your business needs. Your trust means everything to us, and we look forward to continuing this journey together. Best regards, The Guesty Customer Experience Team DB Diego B. CEO Hospitality Used the software for: 2+ years ### "Great App - Easy to manage" May 27, 2026 5.0 Overall, my experience with Guesty has been very positive. I’ve been using the platform for the past three years to manage our properties, and I truly appreciate how intuitive and functional it is. Being able to handle all guest communications in one centralized place, while keeping calendars seamlessly synced across platforms, has significantly improved our operational efficiency. I also really like the ability to set up automatic messages, which saves us a tremendous amount of time, and how easily I can coordinate with my service team within the platform. Pros I’ve been using Guesty for the past three years to manage our properties, and it has been a very user-friendly and functional platform. One of the features I appreciate most is being able to manage all guest communications in one place, while keeping all of my calendars seamlessly connected. Overall, it’s intuitive, efficient, and very easy to use. Cons One area for improvement is the Guest Book feature. For smaller operators managing fewer than three properties, it does not currently provide enough value to justify the cost or effort involved. Alternatives considered [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing Guesty User interface was better, I also had a good experience with customer support Review Source Response from Guesty May 29, 2026 Hi Diego, Thank you so much for sharing your feedback and for being a loyal member of the Guesty community for the past three years. We are delighted to hear that our centralized guest communication and calendar synchronization have significantly improved your operational efficiency and saved you valuable time. Building a platform that is both intuitive and functional for our users is our top priority, and knowing that you had a positive experience with our user interface and support team reinforces our commitment to your success. We also appreciate your honest input regarding the Guest Book feature for smaller operators; feedback like yours is essential as we continue to refine our tools to better serve businesses of all sizes. We look forward to continuing our partnership and supporting your property management journey. Best regards, The Guesty Customer Experience Team KL Kevin L. CEO Real Estate Used the software for: 1-2 years ### "Good product. Terrible support." April 6, 2026 1.0 For one of the biggest PMS platforms out there, not being able to fix a billing issue in 5 months is just not acceptable. Every time I reach out it feels like we are starting over. No real progress. Just the same "we are working on it." If you are a large operator considering Guesty, the product will do what you need. But if anything goes wrong outside of a basic support ticket, be ready to fight for it and still not get a resolution. Pros Guesty as a product is solid. The features are there and it works well for managing properties at scale. Cons Customer service is not great, especially when you are dealing with anything above a basic support ticket. Anything related to account issues or more serious problems takes way too long. I canceled Guesty Shield, notified my account manager, followed up multiple times over email, had multiple calls with my account manager and her upper management, and the cancellation was confirmed. They kept charging me anyway. It has been 4 to 5 months of back and forth. They keep telling me they are working on fixing the invoice and correcting the balance. Still not fixed. My account keeps getting deactivated because of an unpaid invoice for a service I already canceled. Their solution is for me to pay the invoice first and get the credit back. Why would I pay for something I never used and already canceled months ago? On top of that, they tried to tell me I could cancel Guesty Shield myself through the dashboard, but you literally cannot do that. The account manager has to do it. So I did everything right and I am still in this loop. Review Source Response from Guesty April 10, 2026 Hi Kevin, Thank you for your feedback, and we’re very sorry for the frustration this situation has caused, especially regarding the billing issue and the delays in resolving it. This is not the experience we aim to provide. We’d like to take ownership of this and help resolve it as quickly as possible. Could you please share your contact details (email or phone number), or reach out to us at \[support email\], so we can assist you further? We appreciate your patience and the time you took to share your experience. Sincerely, The Guesty Customer Experience Team SS Samuel S. Co-Founder Hospitality Used the software for: 2+ years ### "STR owner or manager? I'd recommend Guesty any day of the week" July 1, 2026 5.0 The experience has been great and that's why we've been with them for the last 4 years, growing from zero to more than 400 STR listings with them as our PMS partner. Pros They fully support us with any questions that we have and they've helped us evolve as a business every step of the way. Their Customer Success managers are great and really want to help you succeed. I recommend with my eyes closed. Cons They offer so many tools and perks (which is honestly really positive), but it can sometimes feel a little bit overwhelming given that they are rolling out so many new product updates that we don't have the operational bandwidth to test them all. Review Source Response from Guesty August 12, 2026 Hi Samuel, Thank you for taking the time to share your thoughtful feedback with us. We are truly honored by your continued trust over the last four years and are thrilled to have supported your incredible growth from zero to over 400 listings. Partnering with you every step of the way is deeply rewarding for our team, and we remain dedicated to ensuring you always feel supported as your business evolves. We also appreciate your feedback regarding the pace of our product rollouts and are working hard to make exploring new features as seamless and manageable as possible for your operations. Best regards, The Guesty Customer Experience Team RC Raam C. Listing Manager Hospitality Used the software for: 2+ years ### "Powerful Property Management Platform for Short-Term Rentals" April 1, 2026 5.0 Overall, my experience with Guesty has been very positive. The platform provides powerful tools that simplify managing multiple short-term rental listings across different booking channels. Automation features, centralized communication, and reliable synchronization help save time and reduce manual work. While there is a learning curve at the beginning and the pricing may be higher for smaller hosts, the efficiency and organization it brings to property management make it a valuable solution for growing rental businesses. Pros What I liked most about Guesty is how it simplifies managing multiple rental properties. The synchronization across booking platforms works reliably, which helps avoid scheduling conflicts and saves a lot of time. I also found the dashboard helpful for managing reservations, payments, and guest communication in one place. The platform feels secure when handling payments, and the support team has been responsive when questions come up. While small bugs occasionally happen, they are usually resolved quickly. Overall, Guesty provides strong value for property managers who want automation and centralized control of their listings. Cons The pricing can be a bit expensive for smaller property managers, and some advanced features are only available in higher-tier plans. The interface may feel overwhelming at first due to the number of tools available. Occasionally there are minor bugs or delays in synchronization across channels, and customer support response times can sometimes vary depending on the issue. Switched from [Avantio](https://www.capterra.com/p/134278/Avantio/) We decided to move from Avantio to Guesty because we wanted a platform that made managing multiple listings simpler. Guesty offers better channel synchronization and a more intuitive dashboard for handling reservations, guest messages, and payments. The automation features were another big reason for the switch, since they help reduce manual work and keep operations organized. Overall, Guesty felt like a better fit for scaling and managing our properties more efficiently. Review Source Response from Guesty April 7, 2026 Hi Raam, Thank you for sharing your feedback with us. We are glad to hear that Guesty is helping you simplify your property management and save time through our automation and synchronization tools. We appreciate your trust in us as you scale your business and are committed to continuing to support your growth with reliable solutions. Best regards, The Guesty Customer Experience Team ML Marco L. Owner Real Estate Used the software for: 6-12 months ### "Guesty experience" March 30, 2026 3.0 Pros What I appreciate most about Guesty is the daily summary, which clearly shows check-ins, check-outs, turnovers, and the total number of properties currently occupied. The calendar is also highly visual and intuitive, making it much easier to manage reservations efficiently. Cons In recent times, we have encountered several operational issues in managing our properties: Synchronization problems and loss of configurations following certain updates on the site; When the same guest books more than one apartment, sending the link through the guest app often causes a bug, forcing us to repeat the process multiple times; Identical configurations applied to all units within the same property do not always work consistently: some settings function correctly for all apartments except one, without any apparent reason; The “Find Availability” button frequently freezes the calendar, blocking dates even when there are no new bookings. We cannot resolve this independently and always need to open a support ticket; Property addresses are often automatically translated into English, which is the original language of the site. However, since we operate in Italy and configure everything in Italian, on our Guesty site — where guests can book directly — the addresses appear inconsistently. For example, two apartments in Bergamo show as “Lombardia” and “Lombardy.” When the search engine tries to identify the cities, it treats them as two different locations, forcing us to correct each one manually. These issues significantly slow down our daily operations and create challenges in managing bookings. Switched from [Beddy](https://www.capterra.com/p/253550/Beddy/) We were looking for a channel manager with more functionalities to simplify and streamline our daily operations Review Source Response from Guesty March 31, 2026 Hi Marco, Thank you for sharing such detailed feedback. We truly appreciate you highlighting what’s working well, especially the daily summary and calendar. We're very sorry to hear about the operational issues you’ve encountered. We understand how disruptive these can be to your daily workflow, and this is not the experience we want for you. Please rest assured that we’re taking this seriously. To assist you further, could you please share your contact details so we can reach out directly and help resolve these issues as quickly as possible? Your feedback is incredibly valuable, and we’re committed to making this right. Sincerely, The Guesty Customer Experience Team DP Dainius P. Director Real Estate Used the software for: 1-2 years ### "StayInLondon recommends a robust PMS for Scaling Short-Term Rental Operations" February 28, 2026 5.0 We operate short-term rentals in London and use Guesty as our core property management system. It has allowed us to streamline booking management, automate guest communication, coordinate cleaning schedules, and maintain strong operational oversight across multiple listings. The automation workflows are one of the biggest advantages. Once properly configured, they significantly reduce manual messaging and minimise operational errors. Channel management across Airbnb and other platforms works reliably, and calendar synchronisation has been stable. The reporting functionality also provides useful visibility into occupancy, ADR, and overall performance — which is essential for revenue optimisation. Guesty is not a “lightweight” system — it’s built for serious operators. There is a learning curve, but once implemented correctly, it becomes a powerful operational framework. Pros We use Guesty to manage our short-term rental portfolio in London, and it has become the backbone of our operations. The platform centralises listings, guest communication, task management, and financial reporting in a way that makes scaling significantly easier. Cons It’s particularly strong for operators managing multiple units across Airbnb and other OTAs. The reporting tools also give clear visibility into occupancy and revenue trends. Pros: •Strong automation tools •Reliable multi-channel syncing •Centralised guest communication •Scalable for growing portfolios Switched from [RentalReady](https://www.capterra.com/p/216583/RentalReady/) We switched over 2 years ago from a PMS called Rental Ready Review Source Response from Guesty March 13, 2026 Hi Dainius, Thank you so much for your trust in Guesty over the last two years. We are thrilled to hear that our platform has become the backbone of your London operations and is helping you scale with ease. Building a reliable operational framework for serious operators like you is exactly why we do what we do, and we are committed to supporting your continued growth and revenue optimization. Best regards, The Guesty Customer Experience Team SL Steven L. Owner Hospitality Used the software for: 6-12 months ### "Powerful Channel Management for Scaling Short-Term Rentals" March 5, 2026 5.0 Overall, Guesty is a robust property management system designed for hosts and property managers who operate across multiple channels. It provides powerful automation and integrations that help streamline operations and reduce manual work. While it may take some time to learn and configure properly, once set up it becomes a reliable platform for managing reservations, guest communication, pricing integrations, and multi-channel distribution. Pros Guesty provides a strong centralized platform for managing listings across multiple channels like Airbnb, Vrbo, Booking.com, and direct websites. The channel synchronization works well and reduces the risk of double bookings. The automation tools for messaging, task management, and guest communication help streamline operations when managing multiple properties. The platform also integrates well with third-party tools like dynamic pricing engines, payment processors, and external booking sites. Overall, it provides the operational backbone needed to scale a short-term rental portfolio. Cons The platform can be complex to configure and there is a learning curve for new users. Some features require navigating multiple menus and settings, which can make day-to-day management less intuitive than simpler systems. Pricing can also become expensive as you scale or add additional modules. Occasionally, certain channel integrations require troubleshooting or support intervention when syncing settings across platforms. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty Pricing was a consideration and additional features not available in Hostaway that we wanted. The APIs for building our website were more powerful with Guesty. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Lack of features such as allowing multiple accounts for Channels Review Source Response from Guesty March 10, 2026 Hi Steven, Thank you for sharing your detailed feedback and for choosing Guesty as the operational backbone for your portfolio. We are glad to hear that our centralized platform, automation tools, and powerful APIs are helping you scale and streamline your multi-channel distribution. We also appreciate your honest input regarding the learning curve and pricing; building a trustworthy partnership means listening to these challenges, and we are committed to providing the support and resources needed to make your day-to-day management as intuitive as possible. Best regards, The Guesty Customer Experience Team VR Verified Reviewer Director Real Estate Used the software for: 2+ years ### "Happy we moved over, no regrets!!" March 5, 2026 5.0 Positive - we have recommended Guesty to many other suppliers and are reassured when we meet peers who also use them Pros Extensive integration, automation of repetitive processes and constant product development. They never stand still and that is what we need. Cons A workable accounting function that integrates with the bank account to allow for intelligent automation Switched from [SuperControl](https://www.capterra.com/p/133969/SuperControl/) it was substandard and not developing quickly enough Review Source Response from Guesty March 6, 2026 Hi there, Thank you so much for your kind words and for being such a loyal advocate for Guesty. We are thrilled to hear that our constant product development and automation tools are helping your business stay ahead. We also appreciate your feedback regarding bank integration for accounting, as we are always looking for ways to improve. Building a long-term, trusting partnership with you is our top priority, and we look forward to continuing to grow together. Best regards, The Guesty Customer Experience Team Julian F. MD Real Estate Used the software for: 2+ years ### "Guesty must be the best" March 2, 2026 5.0 Great, and I'm a loyal customer of 5 years now. Wouldn't consider moving PMS unless they were able to display some seriously good USP! Pros Has to be the leading PMS for vacation rentals right now. Full of features, powerful and reliable. Decent support available, and business development always in mind. Cons Password requirements, and user permissions management can be a bit clunky. Payout information can be tricky and reporting / analytics isn't as good as some other available. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Guesty has better features to promote over more channels and direct Review Source Response from Guesty March 10, 2026 Hi Julian, Thank you so much for being a loyal customer for the past five years and for your kind words about our platform’s reliability and features. We truly value the trust you have placed in Guesty. We also appreciate your honest feedback regarding password requirements, user permissions, and reporting; please know that we are committed to refining these areas to provide a more seamless experience for you. Best regards, The Guesty Customer Experience Team NP Noel P. Principal Real Estate Used the software for: 1-2 years ### "Guesty great to work with" March 13, 2026 5.0 Very responsive to my needs, they go out of their way to try to accommodate me, even when i am not a big customer for them Pros Guesty analytics is great, its calendar very friendly to use, their support team is awesome, specially \[sensitive content hidden\]! Cons It is designed for short term rentals, not boutique hotels, and the reporting reflects this, they are working on it but not there yet Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty Better overall solution and fit for our needs Switched from [Jurny](https://www.capterra.com/p/248560/Jurny/) Jurny decided to stop providing certain services Review Source Response from Guesty March 16, 2026 Hi Noel, Thank you so much for sharing your feedback with us. We are glad to hear that you are enjoying our analytics and calendar features, and that our support team has been able to provide the responsive service you deserve. We truly value your trust in us as your partner. We also appreciate your honest input regarding our reporting for boutique hotels; please know that we are committed to refining these tools to better serve your specific needs as we continue to grow together. Best regards, The Guesty Customer Experience Team HH Howard H. VA Consultant Hospitality Used the software for: 2+ years ### "Great tool for managing STRs" November 26, 2025 5.0 Guesty has helped me run my rentals more efficiently and reduced a lot of stress. It has made it easier to grow while keeping guests happy and my team organized. Pros Guesty helps me keep everything in one place and saves me a ton of time. Messaging, task management, and channel syncing all work smoothly. I also like that support is quick to respond and actually tries to help, not just push articles. Cons There is a bit of a learning curve at first, especially when setting up automations, and a few parts of the interface could be easier to navigate. I wish there were more videos or blogs about automation. Switched from [FantasticStay](https://www.capterra.com/p/175865/FantasticStay/) Fantastic Stay was too buggy. They made it clear they weren't going to maintain the product that I was using during their switch to AI. Review Source Response from Guesty December 1, 2025 Hi Howard, Thank you for taking the time to share your feedback! We’re delighted to hear that Guesty has helped streamline your operations and save valuable time, especially through unified messaging, task management, and reliable channel syncing. It’s also great to know our support team has been there when you need them. We appreciate you calling out the learning curve and navigation challenges. Automation is a powerful part of the platform, and your suggestion for more educational videos and content is extremely valuable. We’ll make sure this is shared with the relevant teams. We’re glad Guesty has reduced stress and supported your business growth while keeping guests and your team happy. Thanks again for choosing us. We’re excited to continue being part of your success! Best regards, The Guesty Customer Experience Team ED Ed D. Business Advisor - CFO Hospitality Used the software for: 2+ years ### "Solid product with robust capabilities + good support" November 26, 2025 5.0 Overall solid experience and helps us run the business effectively - been a loyal user for the past many years and looking forward to seeing more new features coming up! Pros All in one place - we use various features/addons from advanvced analytics to dynamic pricing and most recently the guesty shield program, which works effectively and gives us a piece of mind with each booking. Good support team - timely responses. Cons roadmaps can be difficult to influence - few enhancements pending for quite some time. Owners dashboard is very basic Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty we were already with guesty and eventually agreed on the right commercials moving forward. Review Source Response from Guesty November 28, 2025 Hi Ed, Thank you for your feedback and for being a loyal Guesty user. We’re glad to hear that our features — including analytics, dynamic pricing, and Guesty Shield — have helped support your business, and we appreciate your recognition of our support team. We’re sorry for the challenges with influencing the product roadmap and the limitations of the owners dashboard. Your feedback has been shared with our product team as we continue improving. Thank you again for your continued trust in Guesty. Best regards, The Guesty Customer Experience Team RG Ryan G. RE Investor and Vacation Rental Management Co. Real Estate Used the software for: 2+ years ### "Unparalleled reliability and constant innovation" November 26, 2025 5.0 I’ve used Guesty daily for five years. The uptime and stability have been industry-best, and the product keeps improving without breaking workflows. New features roll out frequently and meaningfully—making operations more efficient across reservations, messaging, and reporting. It’s a comprehensive platform that scales with your portfolio and gives you confidence that things will just work. Pros Reliability is unmatched—Guesty has been rock-solid for me over five years. They keep shipping genuinely useful features, not fluff. The platform covers everything from Booking Management and Rental Management to clean User Interface, strong Security, responsive Customer Support, and smooth Team Collaboration. It does what you want—and then surprises you with more. Cons It’s pricey, but as they say: buy once, cry once. There are other alternatives out there that are less expensive, but the chances of outgrowing the other platforms and needing to migrate helped justify the premium for Guesty. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty Robust operation, well-funded, and seemed to be the industry leader. Review Source Response from Guesty November 27, 2025 Hi Ryan, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. We’re so glad to hear that Guesty is helping you scale and see real results. That’s exactly what drives us. We know that running a growing hospitality business takes a lot, and it means the world to hear that Guesty is proving to be a valuable partner in that journey. Thanks for trusting us with your business! Best regards, The Guesty Customer Experience Team KC Keiran C. Head of Sales and Distribution Real Estate Used the software for: 1-2 years ### "Great big-picture software, falls down on the small features" November 21, 2025 3.0 I think Guesty is great and the continued investment in the software and features is especially helpful with a growing portfolio like ours. The biggest picture pieces are great and it's genuinely a software we're happy to keep growing with, but the smaller changes that mount up day to day do m make it a little taxing sometimes whereas these are extremely small feature changes that would make a huge impact on the day to day use for all of my teams. Pros Easy set up, easy management of reservations, and the search bar works flawlessly for finding specific properties or units which is super helpful in a portfolio of our size. The app and automation features are also top-notch, and very happy to now have payment integrations. Guesty is very great at the "big picture" features. Cons The fall down in my review comes from oversight on the smaller details in the software. Actually making changes to reservations is very limited. Even with the accounting modules set up, I'm unable to make changes to commission payments if we've struck undue deal with an agent, or even change the booking source at all after entering a reservation. Having to cancel and re-add a booking to make these changes then massively interferes with other apps we integrate into the guest journey creating unnecessary work for extremely small changes. That's my main gripe. The availability search function also needs an upgrade. We have a large portfolio and things like being able to do a minimum AND maximum number of bedrooms on the search instead of just a min would be extremely helpful. Alternatives considered [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing Guesty Value for money and speedy set up were key as we needed a very quick changeover Review Source Response from Guesty November 27, 2025 Hi Kieran, Thank you for sharing your feedback. We’re happy to hear that the setup, reservation management, search tools, app features, and payment integrations have been helpful for your growing portfolio. We’re sorry for the challenges you've experienced, and we understand how these small daily inefficiencies add up. And we’ve shared your suggestions with our product team for review. We appreciate your continued trust in Guesty and are committed to improving both the big features and the day-to-day details to better support you and your team. Sincerely, The Guesty Customer Experience Team CF Christopher F. General Manager Hospitality Used the software for: 6-12 months ### "Highly recommend" November 21, 2025 5.0 Pros Guesty has been a big improvement from our previous PMS. The platform is clean, polished, and reliable, and we haven’t run into the broken features or technical issues we dealt with before. The user interface is straightforward, and I’ve even seen Guesty adopt a couple of suggestions I made along the way, which shows they’re paying attention to user needs. Support has been solid. Anytime we’ve had a minor issue, there was either a quick workaround or the team escalated it right away. The value for the money is excellent—Guesty is more affordable than our last system while offering far more functionality. Pricing, booking management, rental management, team tools, and optional room-operations features all work as advertised and give us everything we need in one place. Overall, Guesty has delivered a stable, feature-rich PMS that has made our operations smoother and more efficient. Cons The main drawback is that the interface still feels more Airbnb-oriented than truly hotel-oriented. A few features are missing or limited for traditional hotel workflows—for example, you can’t easily hold back door codes for guests who haven’t submitted a credit card, and there’s no way to send an itemized line-item invoice; it has to go out as the full reservation balance. These are minor issues in the big picture, but they’re worth noting for anyone running a hotel-style operation rather than short-term rentals. Switched from [RoomRaccoon](https://www.capterra.com/p/153249/RoomRaccoon/) Their math was never accurate and they are premium priced Review Source Response from Guesty November 27, 2025 Hi Christopher, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. We’re sorry to hear that some features feel more Airbnb-oriented than hotel-focused. We understand the need for workflows like holding door codes until payment and sending itemized invoices, and we’ve shared your input with our product team. We appreciate you taking the time to let us know how we can improve and are committed to better supporting hotel-style operations moving forward. Best regards, The Guesty Customer Experience Team PT PANAGIOTIS T. CEO Hospitality Used the software for: 1-2 years ### "My best choice for PMS" November 21, 2025 5.0 Overall, it’s a powerful PMS that can really streamline operations, but it comes with friction. The system itself is strong, but the slow UI and message-refresh issues get annoying fast. If you manage multiple units and can handle the quirks (and the price), it still offers big operational advantages once everything is configured properly. Pros Guesty centralizes almost everything I need for short-term rentals: unified inbox, automations, and a clear multi-calendar. The Airbnb/Booking.com channel management is reliable, automated messages save a ton of time, and the workflows (tasks, cleaners, owner statements) are powerful once set up. Overall it helps me run multiple apartments with a very small team. Cons The interface is heavy and slow, and the app gets stuck way too often. Messages don’t always appear instantly — you have to refresh to see them — which means you can easily miss guest communication. Pricing is also on the high side, especially for smaller operators. Alternatives considered [Hosthub](https://www.capterra.com/p/171809/Hosthub/) Reason for choosing Guesty For its open API so that I can program my own application (for accounting) that accompany the reservations. Review Source Response from Guesty November 27, 2025 Hi Panagiotis, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team SL Sam L. Owner Real Estate Used the software for: 1-2 years ### "Good software to run your business" November 26, 2025 4.0 Bad onboarding but solid performance once we got up and running. Guesty seems to be adding/improving features which I appreciate. Pros I like the all in one rental management, team access, and owner portal. I also like the open source nature to Guesty to allow for outside apps. I am also happy to see that Guesty seems to be growing and adding/improving features. Cons Phone app needs to have background app refresh so it doesnt have to load each time. Also mobile Analytics would be nice. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/) Reason for choosing Guesty Feature set offered by Guesty was better. Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) I switched due to lack of support and features provided. Review Source Response from Guesty November 28, 2025 Hi Sam, Thank you for your feedback! We’re glad to hear that Guesty’s all-in-one platform, team access, owner portal, and integration options have supported your business and that you’ve noticed our ongoing feature improvements. We’re sorry for the challenges with onboarding and the mobile app experience. Your suggestions for background app refresh and mobile analytics have been shared with our product team for consideration. We appreciate your input and are committed to making Guesty even more efficient and user-friendly. Best regards, The Guesty Customer Experience Team SS Suzy S. Managing Director Hospitality Used the software for: 2+ years ### "Excellent PMS" December 1, 2025 5.0 I have the full package with Guesty excluding the comms and with the accounting package, it has made my life so much easier. Pros It's so user-friendly. When unsure, the help facility is invaluable. The account manager and support team are also very helpful Cons The support team could be a little faste,r although I do realise they are based in another timezone. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty It is much easier to use, much more user friendly Review Source Response from Guesty December 2, 2025 Hi Suzy, Thank you for your kind words! We’re delighted to hear that Guesty’s user-friendly platform, support team, and your Account Manager have made managing your properties easier. We appreciate your feedback regarding response times and will continue working to provide timely support across time zones. It’s great to know that Guesty has made a positive impact on your operations, and we’re committed to making your experience even better! Best regards, The Guesty Customer Experience Team BK Bjoern K. CEO Hospitality Used the software for: Less than 6 months ### "Good system with strong potential, but missing some features" April 3, 2026 4.0 Overall, the system is okay and usable, but it is missing several features that should be standard in today’s property management software. Many of these functionalities are essential for efficient operations. That said, the platform works well overall, but there is still room for improvement. Even small enhancements could have a significant impact on daily operations. Pros Guesty offers a wide range of distribution channels, which makes it easy to reach different platforms from one system. Adding new properties is straightforward, and the calendar overview is clear and helpful for day-to-day operations. There are still some features missing or not fully developed, but hopefully these will be improved over time. Cons Some important functionalities are missing. Tasks cannot be displayed in the owner portal at all, which limits transparency for property owners. It is also not possible to implement custom document or form templates. For example, check-in and check-out protocols cannot be digitally signed within the system, which is a significant limitation for operations. Additionally, some features promised during the sales process are not actually available or do not work as expected. Review Source Response from Guesty April 6, 2026 Hi Bjoern, Thank you for sharing your detailed feedback with us. We truly value your trust and are committed to improving our platform based on your insights. It is great to hear that you find our distribution channels and calendar overview helpful, and we take your comments regarding the owner portal and digital signatures seriously. We are working hard to enhance these features to better support your daily operations and ensure a more seamless experience for you and your property owners. Best regards, The Guesty Customer Experience Team SM Scott M. Owner Hospitality Used the software for: Less than 6 months ### "Modern, easy to use booking software with 5\* support!" March 5, 2026 5.0 So far, so good! Easy to get everything setup, easy to use and the customer support is 5 star. Integrations with the channel manager were easy and we can finally actually control EVERYTHING in one place! Building my own integrated website was also a breeze, which is a HUGE plus for me, not to have to be charged by other platforms and web developers every time I want to add or change anything on my website. Pros Speed, ease of use. Customer support is fast to get and efficient. It's a modern platform in a market saturated with old booking software platforms which cannot be upgraded. Cons It is expensive compared to competitors but, in it's defence, it is far superior to competitors as well, so we see the value in it. Review Source Response from Guesty March 6, 2026 Hi Scott, Thank you so much for your kind words and for sharing your experience. We are thrilled to hear that you are finding such value in our platform and that our customer support team has provided the 5 star service you deserve. Building a modern, all-in-one solution that simplifies your operations and website management is our top priority, and we are committed to being a partner you can trust for the long term. Best regards, The Guesty Customer Experience Team AT Amar T. Marketing and Guest Satisfaction Hospitality Used the software for: 6-12 months ### "Powerful PMS for Multi-Channel Villa Management with Great Automation" November 26, 2025 5.0 Overall, our experience has been positive. Guesty has helped streamline daily operations, improve response speed, and reduce errors by centralizing bookings, guest communication, and team workflows. Once it’s properly set up, it runs smoothly and supports scalable growth. Customer support is generally helpful, though response times can vary depending on the issue. I’d recommend Guesty to property managers or villa operators who want strong channel management and automation—just expect a bit of onboarding time to get the most out of it. Pros Guesty has been a solid all-in-one PMS for our villa operations. I really like the channel manager and unified inbox—having Airbnb/Booking.com messages, reservations, and guest details in one place saves a lot of time. The automation tools (pre-arrival, check-in, house rules, follow-ups) are super helpful for maintaining consistent guest communication. Calendar sync and task management also make it easier to coordinate housekeeping and operations across multiple properties. Overall, it helps us stay organized and reduce manual work. Cons The platform can feel a bit complex at first, especially when setting up automations, rates, and integrations. Some settings are not very intuitive and require a learning curve. Occasionally, certain OTA updates (like special requests or small booking changes) take time to reflect, and troubleshooting integrations can be slow. Reporting is useful, but I’d love more customizable dashboards and easier export options. Review Source Response from Guesty November 27, 2025 Hi Amar, Thank you for your feedback! We’re glad Guesty has helped streamline your villa operations, centralize bookings, and improve efficiency with automation and task management. We’re sorry for any challenges with setup, integrations, or reporting, and your suggestions have been shared with our product team. We appreciate your trust and are committed to making Guesty even more intuitive and effective for property managers. Sincerely, The Guesty Customer Experience Team AM Arturo M. Reservation manager Hospitality Used the software for: 2+ years ### "Guesty really stands!" March 5, 2026 5.0 It has been good, for an active user for over 5 years. Its always innovating and sharing a nice support for users. Pros The interfase is great, it allows you to modify almost everything from the PMS instead of doing so per channel. The distribution hub is amazing! Cons Not being able to have more properties for using it at fullest! We expext to have more properties listed day by day. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) We needed more powerto boost pour listings Review Source Response from Guesty March 6, 2026 Hi Arturo, Thank you so much for being a loyal user for over five years. We are thrilled to hear that our interface and distribution hub have been amazing tools for your business. Innovation and support are at the heart of what we do, and we are committed to providing the power you need to boost your listings as you continue to grow. We look forward to many more years of successful partnership together. Best regards, The Guesty Customer Experience Team JL Joan L. Property manager Hospitality Used the software for: 1-2 years ### "Great response time " May 19, 2026 4.0 Adequate, the issue with connectivity still needs to be addressed esp with VRBO. The response time is great. Pros Quick response. If I have an issue I do get a thorough response back, the staff does give a detailed step guide on the connectivity issue. Cons Bugs and issues with connectivity. The software still has some issues and a couple of times I had to navigate cancelling a reservation because Guesty does not connect well with VRBO. Review Source Response from Guesty May 20, 2026 Hi Joan, Thank you for sharing your feedback with us. We are glad to hear that you find our support team's response time and detailed guides helpful. We also appreciate your honesty regarding the connectivity issues you have experienced with VRBO. Please be assured that building a reliable and seamless connection for our users is a top priority, and we are working diligently to address these technical challenges to better support your business. We value your trust and are committed to providing you with a more stable experience. Best regards, The Guesty Customer Experience Team AJ Anna J. Property Manager Commercial Real Estate Used the software for: 6-12 months ### "Five stars! " December 3, 2025 5.0 Overall, I’m very happy with Guesty and the value it brings to my business. It has made managing multiple properties across different channels much smoother, and the support team has been consistently helpful. I’ll definitely be recommending Guesty to anyone in the property management industry. Pros I’m very happy with my experience using Guesty. It’s an excellent tool for managing multiple properties across different booking channels, and it gives me a clear overview of everything in one place. My onboarding process was fantastic; I received a one-on-one, in-depth walkthrough of all the features. The ongoing support has also been amazing, with quick and helpful replies through the chat. Cons The only downside for me is that the Guesty statements don’t fully match the way my company is set up, where the property owners receive payouts directly from the booking channels. This makes the monthly statements a bit messy and hard to read. I would really appreciate an update that solves this. Review Source Response from Guesty December 4, 2025 Hi Anna, Thank you for sharing your experience! We’re thrilled to hear that Guesty has simplified managing multiple properties and channels for you, and that our onboarding and support have been so helpful. We appreciate your feedback regarding the statements and payouts. Our team is always looking for ways to improve clarity and flexibility, and your input helps guide those updates. We’re glad to have earned your recommendation and look forward to continuing to support your business growth! Best regards, The Guesty Customer Experience Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.