--- title: "Guesty Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Guesty Software - reviews, pricing plans, popular comparisons to other Channel Management products and more." source_url: "https://www.capterra.com/p/159377/Guesty/" page_type: "product" language: "en" --- # Guesty Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 18, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Guesty ## What is Guesty? Guesty is the world’s #1 AI-powered vacation rental software and channel manager for short-term rental hosts, built to help you scale with less effort. Trusted by operators managing 500K+ properties, the Guesty Distribution Hub™ gives you best-in-class connections with real-time sync to Airbnb, Vrbo, Booking.com, and 60+ channels. You can then manage all bookings and messaging from one place thanks to the Multi-Calendar and Unified Inbox. Whether you’re a host getting started with Guesty Lite or a manager scaling a complex portfolio with Guesty Pro or Guesty Enterprise, you’ll find the tools to grow smarter and faster. On average, most users see a 33% revenue boost in their first year. With 300+ new features every year, Guesty is at the forefront of innovation with a range of AI tools. The Guesty PriceOptimizer™ drives revenue, Guesty ReplyAI™ speeds up your communications, and GuestyPay Protect™ protects you from fraud. Explore more at guesty.com ## What is Guesty used for? [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Property Management](https://www.capterra.com/rental-property-management-software/)[Channel Management](https://www.capterra.com/channel-management-software/) Recognitions Shortlist Overall rating Based on 483 user reviews Reviews sentiment Positive 86% Neutral 4% Negative 10% Pros & cons Scalable business operations Centralized multi-channel management High and unclear pricing Frequent technical disruptions Starting price $23 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Property Management / 2026 - Real Estate Property Management / 2026 - Vacation Rental / 2026 - Channel Management / 2025 - Reservations / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Rating Breakdown 4.4 +− Features4.4 Value for Money4.2 Ease of Use4.4 Customer Service4.3 Rating Breakdown 4.4 Features4.4 Value for Money4.2 Ease of Use4.4 Customer Service4.3 ## Guesty Reviewers Verdict Updated September 2026 AI summary - Guesty best suits property managers and teams handling multiple short-term rental listings across various booking channels. - Users most consistently value its centralized channel management, scalable business support, and effective tools for team collaboration. - It helps businesses organize listings, automate communication, and manage bookings and payments efficiently from a single platform. - Reviewers note pain points like occasional bugs, accounting limitations, unclear pricing, and connection issues with some channels. - It fits growing operators seeking all-in-one control, but buyers should weigh costs and potential integration challenges, especially with certain OTAs. ## Guesty alternatives Highest Rated [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.8 (715)](https://www.capterra.com/p/211768/DoorLoop/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (2,234)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting price $62.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (444)](https://www.capterra.com/p/20372/Entrata/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/159377/Guesty/alternatives/) ## FAQs about Guesty Overview ### What problems does Guesty solve? Guesty solves fragmented short-term rental operations by centralizing listings, reservations, guest messages, calendars, tasks, payments, and reporting in one system. It reduces double-booking risk, manual guest updates, and repetitive coordination across channels. Property managers, co-hosting teams, and growing vacation rental operators benefit most when scaling multi-property portfolios with lean staff. Answer based on 185 reviews Overview ### Which roles and teams benefit most from Guesty? Guesty is most used by property managers, operations teams, and hospitality business leaders overseeing short-term rentals at scale. Owners, founders, CEOs, and directors rely on it for portfolio visibility, automation, and revenue oversight, while managers use it to coordinate bookings, guest communication, maintenance, and day-to-day property workflows. Answer based on 479 reviews Overview ### What company size and industries is Guesty built for? Guesty is built primarily for small hospitality businesses, with 98% of reviewers from small businesses and 51% in Hospitality. It serves vacation rental hosts, property managers, short-term rental operators, aparthotel managers, B&B owners, and hospitality enterprises, with strong adoption in Real Estate at 33% and Leisure, Travel & Tourism at 6%. Answer based on 480 reviews Features and Usability ### What are the key features of Guesty? Guesty includes core property management features like booking management, channel management, calendar sync, and multi-property reservations. Reviewers often highlight differentiators such as the unified inbox, automated guest messaging, task management for operations, and accounting and payment tools, which support guest communication, owner coordination, and day-to-day rental workflows. Answer based on 277 reviews Pricing ### How much does it cost and what fees or limitations are included? Guesty starts at $23/month for the Lite plan for 1–3 listings, and a free trial is available. Lite includes unified inbox, multi-calendar, direct booking websites, and 24/7 chat support. Reviewers often call it pricier than competitors, with some citing add-on, training, or cancellation fees, while others say the value improves at scale. Answer based on 109 reviews Integrations ### Which third-party tools and platforms does Guesty integrate with? Guesty integrates with Stripe for payments, PriceLabs, Wheelhouse, and Beyond for dynamic pricing, Rentals United and SiteMinder for channel management, and Breezeway and RemoteLock for operations and access control. Guesty also supports over 40 integrations, including Chekin App, Operto Teams, Turno, and Touch Stay. Answer based on 77 reviews Getting Started and Support ### How easy is it to onboard and train a team on Guesty? Guesty offers in-person training, live online sessions, webinars, videos, and documentation. Small teams and users with prior PMS experience often onboard quickly with guided setup, while admins and nontechnical staff usually need more time to learn automations, integrations, and hidden settings. Reviewers describe onboarding as thorough but sometimes lengthy. Answer based on 98 reviews Getting Started and Support ### What customer support options does Guesty offer, and how do users rate the experience? Guesty offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Many users describe support as responsive, helpful, and available when needed, especially during onboarding. Others report inconsistent response times, repeated explanations across agents, and slower resolution for technical or billing problems. Answer based on 277 reviews Security ### How does Guesty handle data security and access control? Guesty uses strong security, secure payment handling, password requirements, and configurable user permissions, including personalized permission sets for different staff and owner portal access. Reviewers also note limitations: permissions can feel clunky, some client calendar access is too broad, and one reviewer reported guest chat data appearing incorrectly. Answer based on 19 reviews ## Who uses Guesty? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Scalable business operations 94% positive reviews out of 62 Most reviewers indicate business growth is supported by automation, centralized tools, and features that enable portfolio expansion. Dave P. Owner, 2 - 10 employees. "Guesty helped me grow my business and I'm not sure how I would have accomplished my goals without it, its various features allow me to simplify my operations and reduce the number of different services." High and unclear pricing 50% negative reviews out of 78 Some reviewers report pricing is expensive, lacks transparency, and escalates with additional modules or business growth. Michelle T. Property Manager, 2 - 10 employees. "Price optimizer seemed a waste of time in our area, so I only subscribed for a month of so." Centralized multi-channel management 95% positive reviews out of 37 Most reviewers find channel management streamlines operations, automates tasks, and reliably synchronizes multiple booking platforms. MuhammEd J. Reservation Agent, 11 - 50 employees. "Its channel management, reporting, and unified inbox make running short-term rentals much more efficient and streamlined." Frequent technical disruptions 71% negative reviews out of 68 Most reviewers report bugs and issues, including sync errors, glitches, and unreliable integrations that disrupt daily operations. Clay L. CTO, 2 - 10 employees. "it took months to identify the issue, and still to this day, guesty still hasn't identified how it happened or provided a solution to fix it." Continuous platform enhancements 100% positive reviews out of 23 Most reviewers describe product improvement as ongoing, with frequent updates reflecting user needs and feedback. Tasha R. Trust Accountant, 11 - 50 employees. "On top of that, the product evolves consistently, with updates that clearly reflect real user feedback." Complex accounting and billing 64% negative reviews out of 58 Some reviewers describe accounting and payments as confusing, with extra fees, billing errors, and limited financial reporting. Kevin L. CEO, 11 - 50 employees. "Their solution is for me to pay the invoice first and get the credit back. Why would I pay for something I never used and already canceled months ago?" ## Features AI summary Based on 2,511 Channel Management reviews Capterra data shows that buyers of channel management software rank the following features as their top priorities: - **Calendar Management** (**68%** of reviewers rated this feature as critical) - **Data Synchronization** (**70%**) - **Multi-Channel Management** (**64%**) Guesty supports all three features reviewers value most: **Calendar Management**, **Data Synchronization**, and **Multi-Channel Management**. Combined, these capabilities help businesses keep availability up to date across channels, maintain consistent data between systems, and manage listings from one place, allowing teams to reduce manual work and avoid booking conflicts. Calendar Management 4.5 (114) 88.60% of 114 reviewers that rated this feature as important or highly important Guesty offers a centralized calendar that displays all bookings and availability, helping you avoid overlaps and double bookings. Reviewers appreciate the clear interface, easy synchronization across OTAs, and ability to view multiple properties, though some mention limited bulk editing options. Multi-Channel Management 4.3 (66) 87.88% of 66 reviewers that rated this feature as important or highly important Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Inventory Control 3.5 (11) 18.18% of 11 reviewers that rated this feature as important or highly important Monitor product stock levels Real-Time Data 4.5 (28) 85.71% of 28 reviewers that rated this feature as important or highly important Receive data and information in real time Third-Party Integrations 4.4 (37) 94.59% of 37 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Reservations Management 4.5 (171) 79.53% of 171 reviewers that rated this feature as important or highly important This aspect lets you manage all bookings from different channels in one place, improving efficiency and reducing errors. Reviewers indicate it’s intuitive, saves time, and prevents double bookings, but some report issues with VRBO integration and missing reservations. Guesty 138 features ### All Features - 1099 Preparation: Generate, file and review 1099 tax forms for IRS (Internal Revenue Service) - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounts Payable: Track money owed to a company's creditors/suppliers - Accounts Receivable: Track outstanding invoices and the money owed from clients - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Guesty offers a centralized calendar that displays all bookings and availability, helping you avoid overlaps and double bookings. Reviewers appreciate the clear interface, easy synchronization across OTAs, and ability to view multiple properties, though some mention limited bulk editing options. - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Cash Flow Management: Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period - Channel Analytics: Analyze and track performance of channels - Channel Management: With this capability, you can synchronize listings, rates, and availability across platforms like Airbnb, Vrbo, and Booking.com. Reviewers appreciate the seamless integration, reduced double bookings, and centralized communication, though some mention occasional glitches with smaller channels. - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Communications Management: Record and track all relevant internal and external communications - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Extended Stay: Long term accommodation for guests - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - For Property Managers: Used by property managers - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - General Ledger: Centralized accounting record which tracks all financial transactions - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Group Reservations: The ability to reserve times in groups. - Guest Check-in/Check-out: Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment - Guest Communications: Communicate with guests directly within the system - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Guest Tracking: Monitoring & logging of information related to guests' activities, preferences & interactions within hotels, resorts, or events - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inbox Management: Organize, prioritize, and manage incoming communications - Income & Balance Sheet: A statement detailing the financial position of a business including assets, liabilities, and equity at a certain point in time - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Listing Management: Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Occupancy Management: Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room - Online Booking: It gives you the ability to streamline direct and multi-channel bookings, making reservations easy for guests and hosts. Users think setup is simple, navigation is intuitive, and direct booking saves on OTA fees, though some wish for better website design and more customization. - Online Payments: You can collect payments securely and conveniently, integrating with processors like Stripe. Some users say payment automation is reliable and easy to set up, but others mention issues with reporting, high fees, and lack of support for certain regions or payment types. - Online Reservations: Make and manage reservations online - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Owner Portal: Portal for property owners to manage property listings, upload documents, track payments and generate reports - Owner Statements: Report showing financial balance at the beginning and the end of the period, along with activity - Partner Management: Manage channel partners through a portal where they can access all product information - Partner Portal: Web-based portal that helps distributors, partners and other service providers access marketing and sales content - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Property Database: Centralized database to track details of properties (including lease, tenant, and owner information) - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Invoicing: Generate recurring invoices - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rental Management: Streamline, automate and manage the rental of properties, facilities, assets, or equipment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: This aspect lets you manage all bookings from different channels in one place, improving efficiency and reducing errors. Reviewers indicate it’s intuitive, saves time, and prevents double bookings, but some report issues with VRBO integration and missing reservations. - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Reviews Management: Track and monitor reviews of products or services - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Sales Reports: Reports specific to sales analysis for trends and strategies - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Short/Long Term Rental: Length of rental - Single Property: One location - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Task Management: Create, manage and track all task activities and progression - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Tenant Management: Managing renters, rent payments, maintenance workflows & documents. - Tenant Screening: Evaluate the criminal, financial, and employment history of tenants - Tenant Tracking: Handle activities like room booking, rent processing, lease agreement management, and client communication - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Trust Accounting: Manage bookkeeping for client trust accounts - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (484) 4.4 Based on 484 reviews ## Pricing Value for money 4.2 (463) Free Trial [View pricing plan details](https://www.capterra.com/p/159377/Guesty/pricing/) Lite $23.00 Other,Per Month It includes: - Airbnb and Google Vacation Rental integrations - Reservation Management - Unified Inbox - Multi-Calendar - Task Management - Integration With Payment Systems - Mobile Management - Direct Booking Websites - Stripe Payment Integration - 24/7 Chat Support Pro Custom Quote Available It includes: - Advanced Booking Features - Unit Management - Accounting - Revenue Management - Includes CRM and Lead System - Owner Portal - Advanced Analytics - Open API - Customizable Templates - Dedicated customer success manager Enterprise Custom Quote Available It includes: - Enterprise-grade security - Tailored Onboarding - Advanced Reporting - Customized analytics - Premium Support - Property Management - Workflow Automations - Mobile App Value for money 4.2 (463) 4.2 Based on 463 reviews ## Integrations [ Stripe](https://www.capterra.com/p/123889/Stripe/)[ SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)[ PriceLabs](https://www.capterra.com/p/158348/PriceLabs/)[ Keycafe](https://www.capterra.com/p/10014102/Keycafe/)[ Breezeway](https://www.capterra.com/p/186514/Breezeway/)[ Turno](https://www.capterra.com/p/166734/Turno/)[ Wheelhouse](https://www.capterra.com/p/171266/Wheelhouse-Pricing/)[ Rentals United](https://www.capterra.com/p/139850/Rentals-United/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (470) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (470) 4.3 Based on 470 reviews ## User reviews Overall rating 4.4 Based on 483 reviews Filter by rating 5(357) 4(60) 3(20) 2(12) 1(35) Mentioned topic Sorted by most recent Daniel M. Owner Hospitality ### "Excellent experience. I recommend it." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2026 Excellent. I would certainly recommend it to other hosts without a doubt. It has supported our growth and opened great avenues. Pros Excellent platform with constant improvement. It is our third PMS since we started the company and it is the one that has been more comprehensive and stable to accompany our portfolio growth. Cons Since the offering is so broad, sometimes the focus is on the new shiny thing vs strengthening the core offering. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Needed a better platform to support our growth Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LH Lena H. CEO Hospitality ### "A powerful PMS for growing professional property managers" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 17, 2026 Overall, our experience with Guesty has been very positive. We use it as the operational backbone of our short-term rental management business, and it has allowed us to centralize reservations, communication, channels and many recurring tasks. It is a powerful platform once properly configured, although there is a learning curve and some areas could be simplified. For a professional operator managing multiple properties and channels, Guesty provides a solid foundation for scaling operations. Pros Guesty gives us one central platform to manage multiple properties across different booking channels. The channel management, automated guest communication, reservation management and integrations are particularly useful for our daily operations. It saves a significant amount of time and makes it possible to manage a growing portfolio without increasing the administrative workload at the same pace. We also appreciate the large ecosystem of integrations with tools such as PriceLabs and Chekin. Cons Some parts of Guesty could be more flexible and intuitive, especially when dealing with more complex multi-unit operations. Certain settings are spread across different sections and can take time to understand or configure correctly. Pricing is also relatively high, particularly as the number of listings grows, Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) We switched from Hostaway to Guesty because we needed a more comprehensive PMS that could support the growth of our portfolio and more complex multi-unit operations. Guesty offered us stronger automation, a broader integration ecosystem and a more centralized way to manage reservations, communication, reporting and multiple booking channels. Hostaway worked well for us, but Guesty was ultimately better aligned with the scale and structure we were moving toward. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Yolanda M. Software Engineer Hospitality ### "Guesty API" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 17, 2026 I've been working with guesty since 2017 and I've had the opportunity to see how this company has grown. As a software engineer I've always received support from technical team, although they are always open to our improvements suggestions. Pros What I like must about Guesty is their API. Having I'm a Software Engineer this API brings a lot opportunities of customization for every Guesty feature. Cons Guesty does not have a open sandbox environment to allow developers make tests without affecting real data of our customers. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Eran B. CTO Hospitality ### "One of our favourite vendors" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 September 17, 2026 Overall almost everything that I tried to do was possible quite easily. This isn't taken for granted. Thumbs up! Pros Guesty is very open to feedback. Their API is reliable and feature-rich. They also have plenty of useful integrations. Cons The financial side needs some love and care - especially around bulk editing of taxes and fees but the team assured me that it is coming. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) [OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) Reasons for choosing Guesty It has the most modern interface and most dynamic AI of the options we compared. There's room for improvement on the hotels front. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SB Star B. Director of Revenue Management Hospitality ### "So sad to say goodbye" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2026 My best experience was being able to dig into the advance reporting and identifying booking trends... Pros We used Guesty for several years to manage our short-term rental portfolio, and it was a great platform for what we needed. Guesty provided the tools to efficiently manage our properties, and the platform was consistently evolving to keep up with the needs of the vacation rental industry. One of the biggest strengths was the reporting capabilities, especially with the upgraded features, which provided valuable insights into portfolio performance. We are no longer using Guesty simply because we no longer manage short-term rentals, not because of the platform itself. Overall, Guesty was a great solution for managing and growing our STR portfolio, and I would recommend it to other property managers looking for a robust PMS. Cons The basic reporting is not my favorite because I am an analytical person and need to have an insight on the overall picture. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Samuel S. Co-Founder Hospitality ### "STR owner or manager? I'd recommend Guesty any day of the week" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2026 The experience has been great and that's why we've been with them for the last 4 years, growing from zero to more than 400 STR listings with them as our PMS partner. Pros They fully support us with any questions that we have and they've helped us evolve as a business every step of the way. Their Customer Success managers are great and really want to help you succeed. I recommend with my eyes closed. Cons They offer so many tools and perks (which is honestly really positive), but it can sometimes feel a little bit overwhelming given that they are rolling out so many new product updates that we don't have the operational bandwidth to test them all. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 12, 2026 Hi Samuel, Thank you for taking the time to share your thoughtful feedback with us. We are truly honored by your continued trust over the last four years and are thrilled to have supported your incredible growth from zero to over 400 listings. Partnering with you every step of the way is deeply rewarding for our team, and we remain dedicated to ensuring you always feel supported as your business evolves. We also appreciate your feedback regarding the pace of our product rollouts and are working hard to make exploring new features as seamless and manageable as possible for your operations. Best regards, The Guesty Customer Experience Team Tasha R. Trust Accountant Real Estate ### "I'm a Guesty Fan!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 30, 2026 Over 2.5 years with Guesty, the relationship genuinely evolved into something collaborative. What started as a customer experience grew into a real partnership — I worked closely with the team, provided feedback, shared ideas, and was able to test new features firsthand. The account management team actually listened, which made all the difference. It became a mutually beneficial dynamic where my input shaped the product and their responsiveness shaped my experience. It's a rare thing to feel that kind of connection with a software vendor, and it made the overall experience genuinely wonderful. Pros Make it much shorter.What stands out most about Guesty is the people and the platform's commitment to continuous improvement. The team is knowledgeable, responsive, and genuinely invested in your success — they feel like partners, not just support staff. On top of that, the product evolves consistently, with updates that clearly reflect real user feedback. In a fast-moving industry, having a software partner that keeps pace makes a real difference. Cons The platform moves fast, which is one of its strengths — but occasionally that momentum means new features ship before the foundation is fully solid. Bugs do surface from time to time, and it can feel like the focus on building new things sometimes takes priority over ensuring existing functionality is airtight. A bit more attention to stability and polish would go a long way. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 2, 2026 Hi Tasha, Thank you so much for your kind words and for being such a valued partner over the last 2.5 years. We truly appreciate your feedback regarding our teams commitment and the collaborative relationship we have built together; it is exactly the kind of partnership we strive for. We also take your comments on platform stability and polish to heart, as we are dedicated to ensuring our foundation is as solid as it is innovative. Your trust means everything to us, and we look forward to continuing to evolve and grow alongside your business. Best regards, The Guesty Customer Experience Team LH Lois H. Owner Hospitality ### "Guesty Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 12, 2026 Very pleased with Guesty. Still working out a few small issues. Highly recommend onboarding one on one. So great to have everything in one platform. Pros I love having all platforms, Airbnb, VRBO, and Booking.com combined into one calendar and messaging inbox. Cons Customer service is lacking. Would love to see a chat feature with a more automatic way to get an answer to a question or help with an issue. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reasons for choosing Guesty Chose Guesty Lite for 1-3 listings since I only have 1 short term rental currently. Loved the way it integrated with Airbnb, VRBO and Booking.com. A few bumps in the road to get started but well worth the effort. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 15, 2026 Hi Lois, Thank you so much for sharing your feedback with us. We are thrilled to hear that you love having your Airbnb, VRBO, and Booking.com channels combined into one unified calendar and inbox. Your trust in Guesty Lite to manage your short-term rental means a lot to us. We also appreciate your honesty regarding our customer service and the desire for an automated chat feature. Building a reliable and supportive experience is our top priority, and we are actively working to improve our support options to better serve you. We are glad the onboarding and setup were well worth the effort, and we look forward to supporting your business as you grow. Best regards, The Guesty Customer Experience Team TG Tristan G. Owner Leisure, Travel & Tourism ### "Dishonest and non- transparent pricing Model" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 June 10, 2026 Overall it was a Negative Experience, as a small started of a bed and breakfast, Guesty was my largest expense. And when i approached them about their dishonest prices they didn’t care. Pros Was the best available platform that could be used for both Airbnb and Booking.com bookings. Was also easy to use. Cons Dishonesty and lack of transparency in its pricing model. Stated that it would charge 1%, but then in reality would charge 1.6%. They take $100aud Revenue and charge you $1USD, their version of 1%. But then when converted to Aud that comes out at $1.60. Even charged for bookings that were made but cancelled by the guest that same day. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 15, 2026 Hi Tristan, Thank you for reaching out and for being open to speaking with us about your experience. We’ve received your request and are coordinating with the appropriate team to arrange a call with you. Someone from our team will be in touch shortly with the next steps. We appreciate the opportunity to better understand your concerns and discuss your feedback directly. Sincerely, The Guesty Customer Experience Team SP simon P. Founder Real Estate ### "Guesty Lite possibly the perfect PMS " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2026 Overall I've had a great experience with Guesty, I found the onboarding and set up process to be pretty straight forward and really appreciated the great customer suppot. Pros Some of the things I like most about Guest is that it offers, Value for money, good customer Support, an intuitive user interface, good security, and support my business growth. Cons I can't think of any obvious cons except that perhaps the fact that the desktop version logs me out between sessions Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 2, 2026 Hi Simon, Thank you for sharing your thoughtful feedback. We are so pleased to hear that Guesty is providing great value for your business and that you found our onboarding process and customer support helpful. Building a reliable partnership with you is our priority, and we are committed to providing the security and intuitive tools you need to support your continued growth. We have also noted your comment regarding the desktop session duration as we look for ways to improve your experience. Best regards, The Guesty Customer Experience Team [View all Reviews](https://www.capterra.com/p/159377/Guesty/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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