# Page 11 | Guesty Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is Guesty the right Hospitality Property Management solution for you? Explore 462 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/159377/Guesty/reviews

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Guesty

4.4 (462)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 11 - Reviews of Guesty

## Showing most helpful reviews

Showing 251-275 of 462 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BG

Baris G.  
Hotel Manager  
Hospitality  
Used the software for: 6-12 months

### "Guesty makes it easy to manage bookings with its exceptional features"

November 21, 2020

5.0

Guesty is one of our favourite softwares that provides end to end solution for operational management as well as multiple online reservation channel management. As an extensive solution provider it solves our needs in general however when it comes to details there appears some critical problems which you need to address the customer service.

Pros

Guesty combines the features for operational management features with channel management which makes it a matchless solution for our daily operations since it is hard to manage staff, guests, payments from different softwares. Combining all these at one place, Guesty provides end-to-end solution for all our hotel operations.

Cons

They do not provide live support, instead you need to creat tickets in their support system and wait for their response. This is not suitable for a software which is at the core of operations, actually there are a lot of cases that needs urgent support while the operations are ongoing in our hotels.

Alternatives considered

[innRoad](https://www.capterra.com/p/135307/innRoad/)[HotelKey](https://www.capterra.com/p/198632/HotelKey-PMS/)[HotelRunner](https://www.capterra.com/p/158882/HotelRunner/)

Reason for choosing Guesty

Of these alternatives Guesty was the one that combines channel management with property management in best way.

Switched from

[HotelKey](https://www.capterra.com/p/198632/HotelKey-PMS/)

We switched to Guesty because Guesty combines multiple channel management along with operational management in a better way then HotelKey.

Review Source

JF

Joshua F.  
Director  
Hospitality  
Used the software for: 2+ years

### "Excellent Communication, Powerful Software, and Time-Saving Automation"

June 9, 2023

5.0

Pros

I had an outstanding experience with Guesty. Their communication and support were top-notch, ensuring our needs were met promptly. The software provided all the necessary tools for scaling our business effectively. The automation features saved us valuable time. Highly recommended!

Cons

For us, simply the trust accounting that meets Australian regulations.

Review Source

TT

Ted T.  
Owner  
Facilities Services  
Used the software for: 1-2 years

### "Great product horrible support "

March 5, 2024

3.0

I want to say, I would recommend the product. But because they support is so bad it’s possible you may lose thousands of dollars if something goes wrong

Pros

Guesty is a great product, simplifies guests checking in and checking out and stop double bookings from happening.

Cons

Horrible customer service the products failed and I couldn’t get any bookings on eight of my listings. I lost lots of money and \[sensitive content hidden\] support was not helpful. They keep saying they would get their developers to look at it, but never did. They don’t have a phone number you can contact you can only make a ticket

Reason for choosing Guesty

I thought it would work while I didn’t realise the support would be Bad

Review Source

Response from Guesty

March 14, 2024

Hello Ted, we're genuinely sorry to hear about your experience. Our team is eager to connect with you promptly to address and resolve this situation. Ensuring our users fully benefit from our platform and are completely satisfied is our priority. Kindly provide us with your email, and we'll reach out to resolve this matter swiftly. - The Guesty Team

GA

Granit A.  
Accountant  
Hospitality  
Used the software for: 2+ years

### "Excellent Stuff"

December 7, 2023

5.0

Guesty has played a critical role in helping us understand where our business is going.

Pros

All in One. Property mangement excels with Guesty

Cons

Limited financial information on cancelled reservations.

Review Source

Response from Guesty

January 25, 2024

We are constantly evaluating user feedback in order to improve our system. We are here to help you grow your business, and are honored that you have chosen us to be your partner!

SH

Shanyn H.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Lack of Customer Service on Major Issues"

April 19, 2021

4.0

I am currently looking for a different company and would never recommend them to any property management company. Very disappointed especially for the price.

Pros

I liked the automation services until they stop working.

Cons

You cannot get ahold of anyone when you are having a major issue. They also captured my customers credit card numbers and double charged them when the automation was not set to that. Which obviously is causing huge complaints and bad reviews for my business as the customers are thinking I am double charging them for no reason. Very embarrassing and also detrimental to my integrity.

Alternatives considered

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)

Reason for choosing Guesty

The mobile app at the time which turned out to be not as described. On the Guesty Mobile app you cannot add a reservation or make changes to a reservation which proved to be difficult and one of the main issues I went with their program. Lots of unkept promises from Guesty.

Switched from

[ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/)

More automation capabilities.

Review Source

Response from Guesty

July 5, 2021

Hi Shanyn, Thank you for reaching out and expressing your concerns. We are devastated to hear about this. We would love the opportunity to turn things around for you. Please provide us with your email address and we will reach out ASAP to remedy these concerns. Kindest Regards, The Gusty Customer Success Team

Wes A.  
Director of Analytics  
Hospitality  
Used the software for: 2+ years

### "Guesty - Excellent User Interface and Back-end API Access"

July 27, 2021

5.0

Their user support and features are very strong. I've found them to be exceptionally reliable over the years. For a software as a service company in a growing space, I think they'v done an amazing job scaling with our industry and their user.

Pros

Strong analytics-driven user design thinking in Guesty's platform. Excellent API back-end access for allowing all data in Guesty to be leveraged in our broader automated scripts and systems.

Cons

Improvement in the mobile app user interface.

Review Source

LS

Leyla S.  
manager  
Hospitality  
Used the software for: 1-2 years

### "Best PMS on the market with an amazing support team "

May 2, 2019

5.0

Pros

We switched over from another PMS about a year and a half ago, and couldn't be happier with the changes. Guesty has improved our companies organization, productivity and communication greatly. They have allowed us to implement new business strategies which we never before considered possible. We have now largely been able to streamline almost everything business related to this one platform - with the ever-expanding marketplace, we imagine we will be elusively on Guesty in the very near future. In addition to the amazing features that Guesty offers, their customer support is the next level. Not only is the support team available 24/7, but the case managers are also fantastic. Our case manager has been absolutely instrumental in the growth of our business. He has brought a lot of innovative ideas and advice to us. Above all, we appreciate his collaboration with assistance with reviewing many of our projects that are not necessarily related to Guesty itself. He has really gotten on board with our image and helps motivate us to continue striving for bigger and better things. We really enjoyed working with him and the Guest team :\]

Cons

We wish that we had a little more autonomy with some of the programming aspects for automation. That said, the support team and our case manager are always more than willing to help implement everything we ask them to.

Review Source

KB

Kevin B.  
CEO  
Real Estate  
Used the software for: 2+ years

### "Best-in-class for category"

November 29, 2020

5.0

Overall, great company and product with responsive help, and totally on-it customer success team. Highly recommend the product, but don't use it for only one feature. It's designed for, and has a high ROI for, a company making use of at least several features. Steep learning curve, but totally worth it.

Pros

Feature-richness, including pricing and length-of-stay revenue optimization algorithms creation by ourselves, not an AI bot. We have found our knowledge of local market conditions to be better than that of auto-algorithms. Other features include calendar/pricing synch with the three leading platforms -- booking.com, airbnb, and VRBO/Homeaway -- as well as auto-messaging, auto-reviews, and a few others. Compelling ROI considering time saved, mistakes averted (e.g. no way to forget sending message to upcoming guest), and revenue increases.

Cons

Partly because of its rich feature set, Guesty has a steep learning curve and a fairly complex UI. Some features are occasionally released ahead of maturity, like auto-tasks, and some features are just not intuitive. More expensive than the competition, so ROI is only compelling if you use at least several of the features (ie. not ideal for single-feature usage), but once it's up and running, the ROI is extremely compelling.

Review Source

GG

George G.  
Sales and Account Manager  
Hospitality  
Used the software for: 1-2 years

### "Guesty is great!"

April 5, 2023

5.0

Pros

Guesty has been a really amazing software and tool for us to manage our homes and short-let bookings. I have been using the product daily for a year - there is still a lot to learn, in terms of optimizing the tools available through the software. Guetsy certainly works for us in the way we are using the product and we will continue to evolve with the product.

Cons

I would like to see the overview page more visual, in the way of demonstrating what today looks like across our portfolio of homes. Check-ins and outs, whos in stay, whos coming soon etc.

Review Source

MS

Mikey S.  
Director  
Hospitality  
Used the software for: 2+ years

### "Guesty are terrible "

May 12, 2022

2.0

BAD, ticket too long to respond too, I was down from my booking system for a week which is a loss of £1000.

Pros

Calender is good other that that not much else.

Cons

No customer service on support better products on there for less money.

Alternatives considered

[Kigo](https://www.capterra.com/p/274975/Kigo/)

Reason for choosing Guesty

automation option available at the time.

Switched from

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)

More support is available.

Review Source

SF

Sonia F.  
Bookings Coordinator  
Hospitality  
Used the software for: 1-2 years

### "Fantastic CRM"

September 21, 2023

5.0

The system was easy to learn but does need further development to be 5/5. \[sensitive content hidden\] however our CRM gets a 10/5 ( I know not possible but it is true) he is amazing.

Pros

The best thing about Guesty is the backup support from \[sensitive content hidden\] our CRM. He is on the ball and always ready to assist in any way he can.

Cons

Slowness in the development team rectifying issues. They need more staff so things that create more work than necessary are rectified in less time than 3 months!

Switched from

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Issues with Lodgify capabilities, lack of client support, and system failures.

Review Source

KS

Karen S.  
administrator  
Hospitality  
Used the software for: 6-12 months

### "Guesty has streamlined my operations and helped me to keep on top of my daily rental activities"

August 18, 2020

5.0

I found it had a pretty big learning curve.The initial training helped get me started but I felt rushed through it and really needed a second training once we got all the data in. I am still finding little areas that I didn't know existed. Their customer service is great. Most questions answered within 24 hours. Sometimes scantly and you have to ask more questions but for the most part they are quick to respond and assist. The software is missing a few features I'd like to see and the integration with VRBO is lacking in capabilities. I am learning ways around it but it is because VRBO limits what Guesty can do and doesn't provide a way to do it in VRBO such as charge for damages through the damage deposit held by VRBO for example.

Pros

That it provides a dashboard that allows me to manage my properties across most of my channels that I advertise on. It's not their fault I cannot bring on Tripadvisor, it is Tripadvisor that prevents it. But with Airbnb, Booking.com and VRBO all merging so that I don't have to maintain my listings and communications on all those different sites is a God send!

Cons

It is missing some features I really need to use, BUT they are very receptive to suggestions and they have implemented many of my requests very quickly! Training was rushed and non-existent once you get your data put in. You can get little blurbs of help through their amazing customer support but it would be good to lose an hour or two on the initial training to allow for a second training after getting all data loaded and the user has time to assess what else they need to know.

Reason for choosing Guesty

Features, training, support and cost

Review Source

MK

Michelle K.  
Assistant Hospitality Manager  
Hospitality  
Used the software for: 2+ years

### "Awesome Property Management System"

December 8, 2023

5.0

Pros

Guesty is a great property management system, it is very user friendly and handles most of out day-to-day operations like a breeze. It is a great system that offers so much more than meets the eye. \[sensitive content hidden\] is the most amazing representative and it is always such a pleasure to speak with her. She is super helpful and always makes sure we are taken care and our business is getting the most from Guesty as possible.

Cons

Some features are not yet available in Canada.

Review Source

Response from Guesty

January 25, 2024

Hi Michelle, we are glad to have been able to make things easier for you. Have a great day!

JR

Jillian R.  
Hospitality manager  
Hospitality  
Used the software for: Less than 6 months

### "Guesty is the best! "

June 30, 2023

5.0

My company transitioned from Salesforce to Guesty and it has been the best decision! The customer service has been amazing! \[sensitive content hidden\] is so easy to get a hold of, knowledgeable and always willing to help! I also love the platform it is so easy to use! Thank you!

Pros

I love how easy it is to use and how easy it is to find all the answers to any questions I might have

Cons

Nothing I can think of ! This platform has been so easy and efficient to use!

Review Source

WS

William S.  
Consultant  
Real Estate  
Used the software for: 6-12 months

### "Oversold and Underdelivered "

April 30, 2020

2.0

I've implemented dozens of software from Salesforce to Hubspot to phone systems and everything in between, I've never seen an onboarding process so poorly designed. I've also never worked with the leadership team that took such little accountability for their product/service.

Pros

The concept is great. The execution is among the worst I've seen. The one thing they have going is the Zapier integration, because it makes getting data into other systems easier than the competition. That said it's limited and I've heard they want to start charging for API access (not sure if that's a reality or not).

Cons

The integrations with the OTAs are pretty terrible. The system is overly buggy/poorly designed. The onboarding is even worse than the software. All of that said, the leadership is the root to the problem. I reached out to leadership multiple times when I felt like they missed deadlines or provided incomplete directions that caused a ton of unneeded work on our end. Every time I reached out, the leadership team either overpromised and underdelivered or they basically said it wasn't their fault. They never owned up to bugs/design flaws and always passed the buck.

Alternatives considered

[Streamline](https://www.capterra.com/p/89552/Streamline/)

Reason for choosing Guesty

They seemed to have a better product and vision than the competition in the demo. I found they were massively overpromising in the Sales process.

Review Source

PF

Peter F.  
Co-founder  
Hospitality  
Used the software for: 1-2 years

### "Guesty Top Tier Software"

February 14, 2023

5.0

Guesty has been a one stop shop for us. It makes our teams experience much easier and listing on all platforms a breeze. We love that they are adding new features and always improving. Our team sucess rep Taylor, was great. Our team loved meeting with her on our calls and each meeting was so productive and a lot of fun. Top notch service!

Pros

Calendar ViewChannel IntegrationUnified Inbox

Cons

The one negative is being the payment processor for VRBO. We have to authorize security deposits and through Stripe can only be held for 7 days. If the booking is 7 days, youre out of luck and have to put a high security deposit for safety which leads to not a ton of bookings.

Alternatives considered

[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)

Switched from

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Needed a better channel manager that was not based off the airbnb listing

Review Source

Response from Guesty

October 22, 2024

Your feedback is music to our ears, Peter. We're dedicated to providing top-notch service to help your business thrive.

VL

Veronique L.  
COO  
Hospitality  
Used the software for: 2+ years

### "Very good product, very good service, unfortunately very expensive"

March 31, 2022

4.0

Good, robust software. Very good service. Account Management (\[SENSITIVE CONTENT\]) is available and helpful. Support is always available, we love the Live Chat feature for quick, easy-to-fix questions.

Pros

Unified Inbox, Good Guest Communication Feature, Ability to have Multi-language Automated Messages, Direct Integration with major Channels, Good API, very happy to have a bi-weekly meeting with our Account Manager (\[SENSITIVE CONTENT\]) who is always responsive and helpful when we have questions or need help.

Cons

Very expensive, unfortunately, it is Guesty's biggest downside.

Alternatives considered

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[BookingSync](https://www.capterra.com/p/114051/BookingSync/)[MyVR](https://www.capterra.com/p/127432/MyVR/)[Streamline](https://www.capterra.com/p/89552/Streamline/)

Reason for choosing Guesty

Unified Inbox, Good Guest Communication Feature, Ability to have Multi-language Automated Messages

Review Source

EW

Emily W.  
Co-Founder  
Hospitality  
Used the software for: 2+ years

### "Guesty Review from Property Manage"

March 20, 2024

4.0

Pros

Our customer success manager, Joshua, has been incredibly helpful throughout our experience with Guesty! Although we've run into a handful of issues during our time as a Guesty client, he is always quick to respond and find solutions for us.

Cons

As Guesty has rolled out new features over the last couple of years, we experienced lots of bugs in the early days of new features.

Review Source

Response from Guesty

March 21, 2024

Thanks, Emily! Helping our customers thrive is what motivates us every day at Guesty. Best, The Guesty Team

DD

Delnaz D.  
Director  
Hospitality  
Used the software for: I used a free trial

### "Guesty does not care about you at all"

February 8, 2023

1.0

extremely high emotional rollercoaster. A 6 week wait for anything to be done.

Pros

I could not get them to connect at all. They have the product on paper not in real life.

Cons

There are either short staffed or you can be either ignored and pushed away. Guesty does not need your business and will constantly charge you monthly.Initially they only connected through stripe. There was no way we could get through vacation rental approval being high risk on stripe. We had to push away until we finally got our approval last year. We were then told to start using theor new initiative Guesty Pay not stripe. We went through the process. it took several weeks of follow up to get an onboarding personnel to come to help.We could not onboard that day. Next date onboarder had covid. 2 months later when he finally shows up., for 60 properties they allocated 1 hour. do or die. NO CUSTOMER SUPPORT. When told I would absolutely want to cancel as there is no way we can onboard in 1 hour and the response instantly was ok Ill let the Director know. Months of follow up and absolutely arrogant and disrespectful.Ill stick with cloudbeds . Its been with us from 1 apartment to 60 apartments and extremely scalable and responsive. CLoudbeds treats you with the same level of importance whether you have 1 apartment or 100.

Reason for choosing Guesty

i will stay with cloudbeds

Review Source

UR

Udeshika R.  
Owner  
Real Estate  
Used the software for: 1-2 years

### "Use Guesty as a last resort"

September 28, 2023

3.0

They are a good stepping stone to help you gain the knowledge and experience needed when determining what you want from a software company. We are exploring alternatives, but at least we now know what to look for because of how bad it is at Guesty.

Pros

I liked the onboarding of guesty. You have to pay $1000 for it, but get a dedicated person that walks you through almost everything.

Cons

They force you use there credit card processing or stripe, charge you an additional 1%, basic webiste is horrible, advanced website costs another percentage point, when they integrate new channels they charge for it (google costs another 1%), customer service is horrible and only emails when issues need immediate attention (your waiting around for a minimum of 10-24 hours, and usually will solve it before they even respond).

Review Source

FA

Fanny A.  
CEO  
Hospitality  
Used the software for: 1-2 years

### "Complet et Efficace"

April 23, 2020

4.0

Je suis très satisfaite, mn account manager Céline est très réactive, Guesty a vraiment pris en compte mes commentaires et a su gérer les problèmes auxquelles j'ai été confronté lors de la mise en place du système.

Pros

Le design du logiciel est assez intuitif, facile d'utilisation et complet. J'apprécie particulièrement les Messages automatiques qui nous font gagner un temps fou, l'application pour smartphone qui permets aux équipes sur le terrain de bien faire leur travail et le Yield management pour gérer mes tarifications très facilement ! Le calendrier et la Inbox sont aussi très complet et permettent très facilement de mettre à jour les informations de chaque réservation.

Cons

Je pense qu'il y a des progrès à faire pour les clients français car le logiciel est au format americain pour les dates par exemple ce qui est un peu gênant quand on fait des rapports d'activité ou autre. Il y a aussi régulièrement des bugs techniques mais les problèmes sont généralement résolus rapidement.

Switched from

[Avantio](https://www.capterra.com/p/134278/Avantio/)

car les autres n'était pas assez complet et surtout, aucun n'avait la connection API avec airbnb à l'époque

Review Source

EE

Eddy E.  
Owner  
Real Estate  
Used the software for: 6-12 months

### "Guesty is a good tool and getting better over time."

March 29, 2023

4.0

Overall the experience is good. We enjoy using it. We do hope that the product will grow over time.

Pros

There is a lot of functionality in the tool. I'm not a huge fan of how the tool is laid out, but it does everything we need it to do. It helps us manage 30 vacation rentals that are booked frequently.

Cons

There are a few too many switches and places that need to be confirmed. Once you know how to do it, its not too bad, but the learning curve of the product is much longer then it should be.

Switched from

[MyVR](https://www.capterra.com/p/127432/MyVR/)

Guesty purchased MyVR so we had to switch over.

Review Source

JAG

Jakub Aleksander G.  
Director  
Real Estate  
Used the software for: 2+ years

### "Best Channel Manager on the market. "

January 22, 2024

5.0

Pros

The quality of the software and the professionalism of their team.

Cons

It is on the more expensive side however you get what you pay for.

Review Source

Response from Guesty

January 25, 2024

Thank you so much for this great 5-star review, Jakub. We really appreciate you being a loyal customer and helping to spread the word about Guesty. We’re here for you anytime.

AL

Amara L.  
Short Term Rentals Administrator  
Real Estate  
Used the software for: 2+ years

### "Guesty is essential to my success"

March 14, 2023

5.0

Pros

Guesty has been an amazing tool and an essential tool for our business. We have been able to seamlessly manage our vast profile of short-term rentals across numerous platforms only becuase of how easy it is to use guesty! will definitely recommend it to any short-term rental manager that would love to explore more than one platform. \[sensitive content hidden\] and her team has been an amazing support through out

Cons

going great so far! so nothing bad to say

Review Source

EE

Elisa E.  
Guest Experience Manager  
Real Estate  
Used the software for: 1-2 years

### "Thank you Guesty"

February 10, 2024

5.0

Pros

The support we get when we have questions or issues is GREAT. They reply so fast and do their best to help. I also like the design and layout of the platform

Cons

The fact that information changes place - sometimes custom fields are moved for example. Also, when you try to edit more than 2 custom fields at a time, it will not save.

Switched from

[MyVR](https://www.capterra.com/p/127432/MyVR/)

Company decided to move, lacking of options in myvr

Review Source

Response from Guesty

February 15, 2024

Hi Elisa, we are glad to have been able to make things easier for you. Have a great day!

Talk to a Capterra advisor for free and get results within 15 minutes.