# Page 12 | Guesty Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is Guesty the right Hospitality Property Management solution for you? Explore 462 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/159377/Guesty/reviews

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Guesty

4.4 (462)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 12 - Reviews of Guesty

## Showing most helpful reviews

Showing 276-300 of 462 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SV

Stephen V.  
Owner  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Guesty Experience"

May 10, 2022

4.0

Again, it was very helpful in my transformation, but once I understood the concept of PMS's, OTA's, Online Card Processors, and Channel Managers, I saw better options available and do not regret moving on.

Pros

It served it's purpose. Overall, it helped operate my vacation rental business and transform us from a referral rental business to incorporating OTA's into our business and managing channel management online.

Cons

The cost. It got overwhelming and seemed to be swallowing up a lot of profits. Customer service was slow as well. If I needed an issue resolved, it was always addressed in the next day or two. A business like ours needs answers for our guests immediately.

Reason for choosing Guesty

I chose Guesty originally because I wanted to grow my business, and it did.

Review Source

NM

Nino M.  
Communications Manager  
Real Estate  
Used the software for: 2+ years

### "NINO FROM WEHOST"

May 11, 2020

5.0

Pros

Using Guesty on everyday basis, assures me every day that this is the platform which is developing and adding new, helpful and useful details to the website each and every day. This website has the best team, which is available to help us for almost 24 hours a day. The platform is useful as well as for communicating with the guests, also for organizing our everyday work, dividing particular jobs in between colleagues and many more. Guesty has planty different functions, which we discover everyday since we began working with its great team!

Cons

A few months ago there were some episodes, where Guesty would stop working for a few minutes, but this happened very rarely and only because the website was going through the newest updates. But after having discussed this issue with our manager and with the customer support, Guesty team has been notifying us about any upcoming technical delays (which has certainly made it all way easier) and also we practically haven't had those moments since then, even though the website has went through sooo many updates.

Review Source

AO

Adam O.  
Chief of Operations  
Hospitality  
Used the software for: 2+ years

### "Guesty review from admin, implementer, and end user"

January 27, 2021

5.0

Pros

Guesty does a great job with property management, particularly if you have listings on multiple OTA's and want to be able to capture direct bookings. The auto-messaging that goes out to guests is fantastic. The unified inbox is a great communication tool that includes multiple communication options. We have ~70 vacation rental listings under 3 separate business entities. All of them are managed through the same Guesty Login very easily. There seems to be an endless number of 3rd party integrations including OTA's, Operations, Pricing, etc. Everything is customizable to fit what you need to do.

Cons

The service is on the expensive side, but I did not find others that provide as much functionality and customization. They charge a fee for cancelled bookings which is my largest complaint. When you include this fee along with credit card processing fees, Cancelled Bookings become an amplified issue. Accounting can be an issue. There does not appear to be a report or tool to automatically reconcile real time revenue capture.

Review Source

VR

Verified Reviewer  
Marketing Manager  
Real Estate  
Used the software for: 6-12 months

### "Not the best experience of hosting with Guesty"

May 22, 2018

3.0

Great app to start with for your rental properties. However, they need to work on their product a little bit more.

Pros

There are lots to like about Guesty. They have all the features you need that you can think of. Connect with all online channels, manage bookings, sending out automated emails, charging guests etc. The pricing is also great. You don't pay anything until you have income. They even have 24/7 reception team but I haven't used that.

Cons

Like I said they have everything you need but they don't do everything that well. There are also problems here and there. They use a third party channel manager called Rentals United which breaks down all the time bringing in so many double bookings causing lots of relocation fees. Also when a payment failed they don't notify you properly (for example, by email). All you get is a red little dot when you log into Guesty. That's just not good enough. There are so many improvements they can do. It's a great product after all just need lots of polishment.

Review Source

CR

Chris R.  
Operations Manager  
Real Estate  
Used the software for: 2+ years

### "Amazing Support"

November 28, 2023

5.0

Pros

Aside for the efficient tool, Guesty has a solid support system

Cons

I like Guesty so I have no reason not to like it

Review Source

Response from Guesty

November 13, 2024

Your feedback is music to our ears, Chris. We're dedicated to providing top-notch service to help your business thrive.

EB

Eyal B.  
Propoty manager  
Real Estate  
Used the software for: Less than 6 months

### "Disappointing experience with Guesty's customer service and online payment system"

February 6, 2023

1.0

I was drawn to Guesty's software because of its attractive user interface and user experience, but the onboarding process was extremely difficult and customer service was lacking. Despite reaching out for assistance, I often had to wait more than 15 hours for a response. The sales representative promised one thing, but the charges ended up being much more expensive compared to other similar services such as Hostaway. I found the overall process of getting into the app to be frustrating and the cost to be significantly higher than I expected. I would not recommend this service due to the poor customer service and high cost.

Pros

The user interface (UI) and user experience (UX) of the software were appealing.

Cons

The onboarding process was difficult and customer service was lacking, with response times typically taking more than 15 hours.The sales representative promised one thing but the charges were much more expensive compared to other similar services such as Hostaway.The overall process of getting into the app was frustrating and the cost was significantly higher than expected.

Review Source

AT

Alan T.  
President  
Real Estate  
Used the software for: Less than 6 months

### "Stay away"

February 22, 2020

2.0

Honestly, worst software and worst customer service experience of my life, and I used to have AT&T. I would strongly advise people to run for the hills. It is over priced and under-delivers and the reason it gets good reviews is most people do not understand how easy it is to simplify the things they do and that they fail at the things that would help justify the price. Anyone that has ever written a few lines of code will see what a joke this program is. Grabbing the bed type out of the AirBnB API should one, never fail, and two, it is an amazingly simple task. Blocking me from the company they used to sell me in the first place was just a low class move and pretending to try and help me was even lower, as it just wasted more of my time and money.

Pros

Very little. They were very quick to sell me and sign me up, but then it took weeks at a time to get responses. They moved so slow it allowed me to see it was not worth it to pay them for customer management.

Cons

It failed to properly import the bed types in my listings from AirBnB. Turned everything into a double bed. Pretty big issue. In cancelling after they failed to make good on promises I was blacklisted from using services like rentals united for 6 months, even though they used rentals united to sell me on Guesty. I spent over a month and even had a VP at Guesty "pretending" to help me be able to use rentals united. Really it is a joke of a company and if you know anything about software you will see how weak it is and how it provides no where close to the value it charges you for.

Reason for choosing Guesty

They sold me on the rentals united integration.

Review Source

VF

Victor F.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Guesty is number #1 "

January 22, 2024

5.0

Pros

Austin & Peta have been great account managers throughout our entire Guesty Journey! Systems are great and we have been partners for 6 years and counting.

Cons

Pilot programs can take time to kick off, but mostly once running they work well.

Review Source

Response from Guesty

January 25, 2024

Hi Victor, we are glad to have been able to make things easier for you. Have a great day!

VR

Verified Reviewer  
Managing Director  
Real Estate  
Used the software for: 2+ years

### "Best software on the market!"

March 5, 2019

5.0

Pros

We have used Guesty for over 2 years now and it has been one of the main factors in growing our business from less than 10 units when we had our first demo to over 130 units today. It is very intuitive, has lots of features but also gives you huge amount of control in how to set up your business. There is no "one size fits all" way to use Guesty and although lot of businesses use the software, you can tailor its functionality to exactly how you want your guests experience to be. The support guys are also really friendly and (our account manager) is an asset to the company.

Cons

I would say the thing I like least about Guesty is the price! However, I must say that you very much get what you pay for and although there are undoubtedly cheaper options out there - Guesty can afford to charge more simply because they offer more, in both functionality and reliability. As with any business, if people are willing to pay for it, then the price is right.

Review Source

JC

Jason C.  
Director, Business Development  
Hospitality  
Used the software for: 6-12 months

### "5-Star PMS, 5-Star Account Management and Support"

February 24, 2023

5.0

I rate our overall experience a 10. Service and support from \[sensitive content hidden\] and their technical team has been nothing but extraordinary...its their team that make the product shine.

Pros

Guesty has improved our distribution, connectivity, and efficiency in immeasurable ways. We're delighted with the SAAS product.

Cons

Guesty has addressed nearly every area of need by engaging in our business, listening to our feedback, and evolving their product to meet our needs. The software is best-in-class, but its people like \[sensitive content hidden\] (our Guesty account manager) who proven to be the difference between good and exceptionally great.

Reason for choosing Guesty

They checked off nearly every item on our system requirements.

Review Source

MG

Mati G.  
CEO  
Real Estate  
Used the software for: 2+ years

### "Guesty is a really useful tool"

May 4, 2022

5.0

Pros

Guesty is a really useful tool. We're really happy using it, running +90 listings. The customer service team is always available for questions and \[SENSITIVE CONTENT\], our customer success manager is also great! Really appreciate her job helping us. Definitely the best solution for property management.

Cons

No 24/7 support, would be great to have an online chat.

Review Source

MR

Matthew R.  
Sales Manager  
Real Estate  
Used the software for: 2+ years

### "Guesty Review"

September 13, 2023

5.0

Pros

\[sensitive content hidden\] is the best account Rep! She is very knowledgeable and always goes above and beyond for our team.

Cons

Everything is going well. \[sensitive content hidden\] always assists us whenever there are issues

Review Source

AG

Aidas G.  
Director  
Real Estate  
Used the software for: 1-2 years

### "Choice Number 1 for a Channel Manager"

January 18, 2023

5.0

We have been using Guesty for some time now and it truly is an incredible piece of software to manage our 50 listings. As a growing company we have really benefited from all of the support available from the Guesty Team. Our account manager \[SENSITIVE CONTENT\] is always available to help with any questions and has been working with us closely to navigate through the system to make sure we are fully maximising the softwares capabilities. I would highly recommend Guesty to short term rental operators.Kind regards,AidasDirector @ Serviced City Apartments

Pros

The system is very user friendly, there are multiple integrations that are available with Guesty. The software simply runs very well, and they have a good road map of additional features that are constantly being introduced. The team is always to hand to support with any issues or questions as well.

Cons

The mobile app could be more functional, it still needs to be developed further.

Review Source

Response from Guesty

October 22, 2024

We're thrilled that our tools have made a positive impact on your business, Aidas. Thanks for making us your number 1 choice for a channel manager!

CP

Chet P.  
CEO  
Hospitality  
Used the software for: 1-2 years

### "I would not be able to run my business without guesty"

September 27, 2022

5.0

Guesty is in my opinion the best pms on the market today

Pros

Unification of multiple platforms as well as automation that makes my life easier

Cons

Currently it is the cost as well as the lack of an investor portal

Alternatives considered

[Streamline](https://www.capterra.com/p/157491/AssetLabs-Streamline-License-Manager/)

Review Source

ES

Erol S.  
President  
Hospitality  
Used the software for: 1-2 years

### "Powerful Resource for Vacation Rental Management Companies"

May 2, 2019

5.0

Pros

I'm extremely impressed by Guesty's attention to detail. Our Customer Success Manager, Jerome, has been an absolute pleasure to work and has constantly surpassed our expectations. He has been instrumental in helping us grow and optimize our processes over the last couple of months. Guesty's CRM software is phenomenal. It's absolutely critical to have one central communication hub and Guesty allows us to uniquely handle each and every guests' needs. Although there are individual services/software that do a better job at handling specific needs (automated messages, cleanings, etc.), Guesty offers a powerful all-in-one resource. Most importantly: they're software is constantly improving. We've been really impressed with all the small changes that they've started working on, and we're excited to see how things continue to develop!

Cons

My biggest issue with Guesty is that it doesn't allow you to make changes to the automated messages without contacting support. We'd love to initiate some small changes on our end but can't do that until we have greater control.

Review Source

MG

Michelle G.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Worst 2 months of my business was when using Guesty"

June 30, 2022

1.0

I've implemented a lot of POS and CRM software in my career. This company is a mess and clearly not equipped to perform as advertised. Very poor function of software and ZERO account rep response when there is an issue affecting my/our business!

Pros

Zero - there are too many others SO SIMILAR that actually work and have real customer service

Cons

NO tech support, NO customer support, NO solutions for channels not working once integrated

Reason for choosing Guesty

It was newer and my business coach was encouraging a large group of us to try it. Most of us now have a private peer group to discuss the awful experience with Guesty and share feedback to help each other as we move on to a new PMS choice.

Review Source

NG

Nicholas G.  
CMO  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Best onboarding experience, ever!"

August 1, 2023

5.0

Wonderful. I really love the product.

Pros

It's easy to use. Their "Help" section on the website is excellent. Employees are picking it up fast and easy.

Cons

They were very strict on the onboarding process, which at first I thought was unnecessary, but later was grateful because it went so smooth. I wanted to go faster, and then made me slow down and do it the right way.

Switched from

[JANIIS Property Management Platform](https://www.capterra.com/p/175996/JANIIS-Property-Management-Platform/)

We needed more functionality for Direct Bookings.

Review Source

NR

Nikki R.  
Consultant  
Hospitality  
Used the software for: 6-12 months

### "10/10 Would Recommend"

December 14, 2022

5.0

Guesty has the most well-rounded platforms of any Property Management System I've used. I especially like their advanced analytics platform. I appreciate when the support team doesn't have a solution, they commit to escalating the issue to the development team and follow up if and when the feature is implemented. I would 100% recommend Guesty to any short term rental business.

Pros

Guesty is a user-friendly PMS with a great support team and help center. Our dedicated service rep, \[SENSITIVE CONTENT\], is outstanding - a smart, dedicated professional with a robust background in hospitality and tourism has excellent follow-through and organization. She and her team, including accounting expert \[SENSITIVE CONTENT\], have been crucial in helping our team understand how to best utilize all the features Guesty provides.

Cons

The accounting platform needs to be improved upon for 30+ day rentals. Without the advanced analytics subscription, reporting functionality is very time-consuming.

Review Source

BB

Bill B.  
Property Manager  
Hospitality  
Used the software for: 1-2 years

### "Amazing Product w/ An Even Better Team Behind It!!"

March 22, 2021

5.0

We are able to easily communicate with all of our inquiries and guests from multiple OTA's in one platform and provide an excellent experience for them with quick response times, automated messaging, and saved replies.

Pros

I feel that the best feature of the software is its ability to seemless keep all of the reservation details - whether financial or guest communication - all in one spot. There will always be some items that would be nice to have, but this team has thought of 95% of them and are probably currently developing the other 5%! The analytic dashboards are fantastic and our organization uses them extensively as well.

Cons

The direct booking website could use a little bit of work so that the end user has a more friendly UX to navigate, but we have had thousands of reservations and have only received a handful of complaints.

Reason for choosing Guesty

We were viewing Guesty at their beginning stages of startup and decided to take a chance on their new product. It was a stellar decision and we are thrilled with their progress as a product and a growing team to work with.

Review Source

JK

Johanna K.  
STR  
Real Estate  
Used the software for: 1-2 years

### "Helpful"

June 1, 2020

5.0

Guesty has greatly improved over the year and a half I've used it. We researched other options as a replacement but never found a system to beat it. The team is happy to help where they can.

Pros

Multi-calendar and inbox are easy to use. Extensive analytics. The communication team replies to host emails lightning fast. Ability to create a direct booking website. Our customer success rep is helpful. They continually improve the software, fixing bugs and adding features we ask for. Easy integration with RemoteLock.

Cons

Finding what you're looking for is not always intuitive. If the system you want to integrate Guesty with is not a direct integration, the workarounds are frustrating. There are random tech glitches every so often, such as things not loading, a pop up being half off the screen, analytics pulling wrong numbers, auto-messages being slightly off. The integration with Airbnb can be limited because you need to change the sync style for any setting not in Guesty. Limited phone or chat support for smaller hosts. The website is not as customizable as I'd like.

Review Source

AP

Alexandra P.  
Founder  
Hospitality  
Used the software for: 1-2 years

### "Best Tool for Fast Growing Property Managers"

March 26, 2021

5.0

Guest communication for multiple properties costs a lot of time. Guesty found very efficient and innovative ways in solving this problem and we are very satisfied with this service. Guesty helps us save a lot of time and money - we can manage multiple listings/properties on multiple rental platforms. Without this solution we would have not been able to grow as we did.

Pros

Crucial for our decision was the guest communication service and the fact that the software just works! Previously to Guesty we have worked with a low-cost property management tool which was ok for the first business years. As soon as the number of properties grew - at some point very fast - and the landlord\`s and guest´s demands grew, we started searching for a more competitive tool. Especially in terms of fast and reliable connectivity with the rental platforms, the imported features, analytics and pricing tools Guesty offers solid solutions. In terms of outsourcing guest communication it is the best solution we have found until now.

Cons

It gets some time until you understand all features, but the Guesty support is really helpful.

Review Source

MI

Michael I.  
Manager  
Hospitality  
Used the software for: Less than 6 months

### "Great software for Short Term Rental property Manager that is at Scale"

November 30, 2022

5.0

overall experience is great

Pros

I love the ease of use of the Guesty software. It is hands down the most user-friendly property management software i have used. It also has so many useful features that I didn't even know we needed.

Cons

The two downside are the high price and the lack of realtime phone support. However the email support is very quick at responding. Typically in a few minutes to a couple of hours and the price is well worth the money at scale.

Alternatives considered

[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)

Reason for choosing Guesty

ease of use, better integration with other software, and more integration with other software

Switched from

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Guesty offered more features and it was more user-friendly for my team.

Review Source

Daniel W.  
Owner/Manager  
Hospitality  
Used the software for: 1-2 years

### "We're very happy with Guesty."

December 13, 2019

5.0

Pros

We're very happy with Guesty. This PMS is very reliable for all tasks related to our holiday home rental. The connection to the different channels works smoothly. The personal support by our accountmanager \[SENSITIVE CONTENT HIDDEN\] is excellent. Many thanks for everything and warm greetings Daniel da Silva \[SENSITIVE CONTENT HIDDEN\]

Cons

Some channels don't work 100%, but we will figure it out.

Switched from

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Much better functionality

Review Source

Jacob B.  
Manager  
Real Estate  
Used the software for: 2+ years

### "incomparably the best"

June 24, 2020

5.0

Pros

I manage several short term rental apartments since 2015, I have tried several management software (PMS and Channel Manager), but for more than 2 years I have been using Guesty software, I can say that it is the best, I never had any problem with them, and even when there is, it is settled in a few hours, it never leaves a ticket without solution and improve their system every month with new features

Cons

nothing everything is really on top thank you very much

Review Source

Courtney L.  
Operations Director  
Hospitality  
Used the software for: 6-12 months

### "Guesty Wins!"

October 7, 2019

5.0

Guesty is incredibly functional and supportive.

Pros

This software is so easy to use! It has a modern, modular design that makes it easy to use, even for those who are not especially comfortable with computers. It has all the key features one could need to integrate their property management platforms. Owners love being able to view availability calendars, and staff enjoys the convenience of central management rather than a series of separate accounts.

Cons

I truly have no complaints. There are nuances that must learned, like with any program - but considering alternative in this field, Guesty's settings are the most logical.

Review Source

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