# Page 13 | Guesty Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is Guesty the right Hospitality Property Management solution for you? Explore 462 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/159377/Guesty/reviews

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Guesty

4.4 (462)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 13 - Reviews of Guesty

## Showing most helpful reviews

Showing 301-325 of 462 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CF

Chris F.  
CEO  
Hospitality  
Used the software for: 1-2 years

### "Guesty is an amazing software solution."

August 17, 2021

5.0

Pros

Guesty is an amazing software solution. Guesty's staff has been extremely helpful throughout the onboarding process. The Guesty application is unmatched and extremely powerful. We look forward to working with Guesty for many years down the road.

Cons

It can be complicated at first and but the power of Guesty is worth it once you get setup and trained.

Review Source

ES

Elliot S.  
CEO  
Hospitality  
Used the software for: 2+ years

### "There are better alternatives- save yourself the headache"

January 19, 2020

1.0

STAY AWAY! This is the buggiest software platform ever, and TERRiBLE customer service. I have lost thousands in bookings due to Guesty. I have been a Guesty customer for well over 2 years. I am a property manager for multiple short term rentals and also run/manage many in my own account. I have to say, I cannot believe how absolutely irresponsible this company is with respect to their customer base. Just one example- a recent ‘mandatory’ AirBnB integration upgrade wreaked havoc on my staff, our guests, and the leadership team. This despite assurances that there would be a ‘smooth’ transition and ‘additional resources’ to support the transition.

Pros

Centralized inbox and channel manager. If only they worked all the time (or had halfway decent customer service) it would be great.

Cons

Customer support is NONEXISTENT. If you use the software long enough you WILL encounter an issue that costs you thousands and/or puts your channel accounts/properties at risk.

Review Source

CG

Charlie G.  
Acquisitions Manager  
Hospitality  
Used the software for: 2+ years

### "Guesty is like a member of the team!"

October 13, 2022

5.0

Guesty is an exceptional tool for the VR industry and allows a company to operate far leaner and more proactively. It has been a godsend to us and has helped us improve our service and grow our company.

Pros

Does the work of 5 staff members! Has really helped us create a new style in which we work.

Cons

No... nothing springs to mind, and I have used many PMSes!

Review Source

Alex H.  
Director  
Real Estate  
Used the software for: 2+ years

### "Great PMS for a small business"

June 9, 2020

5.0

Pros

Love Guesty. I've been a user since nearly the beginning and they've consistently improved their software offering. While the integrations aren't perfect and glitches pop up here and there, it is a great product for the price.

Cons

Integration issues are fairly common. When you update things on Guesty it often doesn't sync properly to the third party listing sites, which can cause frustration and guest issues.

Review Source

CL

Clint L.  
President  
Hospitality  
Used the software for: 6-12 months

### "Best PMS in the industry!"

November 10, 2022

5.0

Pros

Our customer success manager (Carmen) is the absolute best and is always available if we have any issues or questions. The onboarding was excellent as well. By far the most comprehensive product we've used to manage our short term rental portfolio. It integrates with all of our tech stack so we can manage everything from one platform.

Cons

They are constantly adding new features and listening to what we need.

Review Source

MG

Mariana G.  
Guest Communication Manager  
Hospitality  
Used the software for: Less than 6 months

### "Communications Point Of View"

September 18, 2023

5.0

In general it has been good, guesty has many functions and I have not discovered them all yet but it has been very useful to develop our functions.

Pros

I really like being able to have access to integrated communication channels in the same channel and the customization of responses and tools to optimize the time and reach of our team and guests.

Cons

The fact that it doesn't update automatically really messes me up a bit. Sometimes it doesn't show me the correct property and having to refresh the page for each chat causes a delay in our daily functions.

Review Source

SL

Scott L.  
President  
Real Estate  
Used the software for: 6-12 months

### "Guesty does the work of many"

September 2, 2019

5.0

The customer service has been very responsive and helpful.

Pros

Guesty has allowed me to fully automated and manage my vacation rentals. I'm a 1 man show and it has allowed me to be able to send messages to my cleaners, outside vendors, and my guests without any work. I also love the integrations and the ability to manage my rentals better.

Cons

They are still growing so some of the software can be buggy. It can be difficult when you need something done asap

Alternatives considered

[MyVR](https://www.capterra.com/p/127432/MyVR/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Guesty

Pricing was right for the features it offered. And the website was one of the best designed

Switched from

[Rentals United](https://www.capterra.com/p/139850/Rentals-United/)

I wasn't able to do automated messages and the software was having issues with syncing properly to other OTA's. This had big costs for me.

Review Source

kS

kelly S.  
Founder & Director  
Real Estate  
Used the software for: 2+ years

### "Invaluable to the growth & success of our business"

December 18, 2019

5.0

Since using Guesty, we have reviewed the market and decided to stay with them due to functionality, reliability, developments, a great level of service and a solid relationship.

Pros

We have been using and working with Guesty since 2016 and this has enabled us to scale our business, drive efficiencies and improve service levels. The software is easy to navigate and use and the support continues to get better and better. There are regular developments as Guesty continues to innovate and move forward staying one step ahead of competitors.

Cons

There are no cons to using Guesty software.

Reason for choosing Guesty

As the market leader, Guesty provides everything a company like Airhost For You requires - and more. They are continually innovating to stay ahead of their competitors which, in turn, benefits us a company.

Review Source

AI

Alan I.  
Content Manager  
Hospitality  
Used the software for: 2+ years

### "Uliv Guesty"

June 20, 2022

5.0

We are very happy so far. That is in large part because of \[SENSITIVE CONTENT\], who is always helping us out and letting us know about the new features Guesty has to offer.

Pros

Guest communication is at the top of the list.

Cons

Accounting and finance. We have to do the reports manually.

Review Source

LD

Lauren D.  
Asset Manager  
Hospitality  
Used the software for: 6-12 months

### "Guesty is an essential component to our hospitality business"

May 12, 2023

5.0

Pros

Guesty has been a crucial component to our hospitality business. Our account manager is very helpful to make sure we are staying up to date and educated on the many features. The Advanced Analytics tool is also very helpful from a revenue and asset management perspective.

Cons

Analytics are an add-on product, however very useful

Review Source

KJ

Kristoffer J.  
Manager  
Hospitality  
Used the software for: 6-12 months

### "Great Channel Manager software "

November 26, 2020

5.0

Pros

The Channel Manager is fully functional and is truly a great tool to handle your business. Guesty is still relatively new so some features is a bit confusing, but the customer service is ALWAYS exceptional in both quality and how fast they respond. The few flaws are being fixed as fast as they are found. The onboarding process was so professional. I was so pleasently surprised about how well it worked and how serviceminded the onboarding guide was. We had Zoom calls 1 on 1 with our personal guide until we were 100% satisfied with our knowledge about the product. Afterwards we got a new contact person to secure the daily drive and it still works perfectly with such a fast response time and a great product. As a manager for a small business with 10-20 apartments i can fully recommend Guesty as your Channel Manager.

Cons

As it's still a relatively new product you find some flaws here and there. However, i haven't experienced any bigger problems with the software and the few flaws are almost always fixed when i take a look at it a couple of days later.

Review Source

SG

Sara G.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Do not believe the hype, scammers who take your money and give you no way to contact anyone live"

November 20, 2019

1.0

Months of aggravation and wasted time and money. I read a lot of reviews and thought I was getting the best since I was paying so much for their services. Hopefully I can save someone else from making the same mistake I did. There is no "coming soon" to any features. If they can't do it now, and show you, don't count on it ever happening.

Pros

I was never able to use it, so nothing, a complete waste of time and money. I could have saved myself so much aggravation and gone on a nice vacation for all the money I spent and got absolutely nothing in return. They kept lying to me and I couldn't believe such a well-known company would be lying outright to me about what their capabilities were. Truly mindboggling that they're in business.

Cons

There is nothing that could have made my experience with Guesty worse. I was lied to from the beginning about the capabilities of the software--I had a very specific need and of course checked before purchasing if Guesty could do it. I was told "definitely! of course" Only to find out after making the purchase that it wasn't possible. I've been strung along for MONTHS, often going weeks without a response and was on top of that billed incorrectly the entire time I had the service. I've been trying since September to close my account, even going as far as trying to email random people at the company because no one would respond to me. Finally rid of the his shady company and feel like I have a weight lifted off my shoulders. I have no idea how they're still in business. Literal scammers who will take your money, promising to have the features you require "soon" and giving no way to contact anyone at the company except for e-mail to support who take days to answer. There is no phone support, no instant chat, that's their tactic to take weeks and weeks to answer any question so that they can bill you in the meantime.

Review Source

JB

Joe B.  
Commercial Manager  
Hospitality  
Used the software for: 2+ years

### "Amazing software with world-class support"

December 8, 2022

5.0

Very good

Pros

It dies everything we need from our calendar to amazing analytics to automated guest communication, save us time and more

Cons

Nothing its superb, if on the very rare occasion we do have an issue the support is brilliant

Review Source

BP

Ben P.  
President  
Real Estate  
Used the software for: 2+ years

### "Happy Customer for 2+ Years"

December 4, 2023

5.0

Pros

A dedicated customer success team really makes a difference.

Cons

A few minor software bugs from time to time.

Review Source

Response from Guesty

January 25, 2024

Thank you, Ben! Our #1 goal is to help customers manage better and grow with Guesty..

Karolina C.  
Office Employee  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "One of the most pawerfull PMS on the market"

November 30, 2018

5.0

The best and the most expensive PMS on the market.

Pros

Generally I like everything what Guesty created for the users. Layout is brilliant, super easy to use. Accesable by phone and without any bugs. They have all necessary futures available on the market and even more than you need.

Cons

Guesty is over priced. Ridiculous high commision and additional costs of cancelation of each reservations. With few properties I have cancelation every single day and that cost me a lot. Analithycs is too basic, should be much better for this price.

Review Source

NP

Nancy P.  
CEO  
Hospitality  
Used the software for: 2+ years

### "Guesty is integral to our buiness"

April 11, 2023

5.0

Pros

We've been using Guesty for several years and the software is key to keeping our company organized. There are a lot of moving parts in the busy world of nighty rentals and we couldn't manage the volume of properties in our portfolio without Guesty. Using Guesty is like having an amazing employee who works non-stop to make our business successful.

Cons

There are occasional glitches but they are usually worked out by Guesty Help efficiently.

Review Source

sG

shawn G.  
CIO  
Hospitality  
Used the software for: 2+ years

### "Guesty is a great product "

September 20, 2022

5.0

Excellent tool for vacation rental management

Pros

Great support Easy to use. Has made our job easier

Cons

Interface is not always intuitive. Could use better interface in areas like selecting properties for a payment processor.

Review Source

ES

Emily S.  
Managing Director  
Real Estate  
Used the software for: Less than 6 months

### "great product"

December 5, 2019

5.0

We have significantly reduced our handling time on bookings and payments. Our previous booking system did not take auto payments, so this was a huge workload for us prior to going on Guesty. The setup and install process was really well handled and the system itself is very user friendly and easy to use.

Pros

The automatic payments, messaging and responses are all really great functions and work flawlessly. The ease of linking other booking sites and intergrating the booking setup into our own website was fantastic. The functionality and connectivity is extremely well done, and the features continue to improve.

Cons

If you take any manual bookings over the phone (like we do), the system isn't always as flexible as we would like. eg. You can't override any minimum stays setup in the listing when making a booking, even as the manager. So if you wanted to offer something you have to do a bit of extra work in the listings calendar or pricing tool before you are able to put the booking in.

Alternatives considered

[RMS](https://www.capterra.com/p/208354/RMS-Cloud/)

Reason for choosing Guesty

connectivity to multiple booking sites, ease of use

Switched from

[RMS](https://www.capterra.com/p/208354/RMS-Cloud/)

July 2019

Review Source

OK

Ollie K.  
Director  
Hospitality  
Used the software for: 2+ years

### "Solid, sensible and great tech. "

September 23, 2022

5.0

Pros

Recommended! Customer care good. GCS is an absolute game changer!

Cons

sometimes tricky to get through to decision makers, but once you have account manager it' a blast. Mine is called \[SENSITIVE CONTENT\] and I have his direct email.

Switched from

[NetLavanda](https://www.capterra.com/p/241178/NetLavanda/)

Tech wasn't stable enough. Daily bugs, missed task firing and resulting in never events happening like guests turning up to an non cleaned property.

Review Source

JH

Jared H.  
CEO  
Real Estate  
Used the software for: 2+ years

### "Don't wait any longer!"

January 2, 2020

5.0

Pros

Do not hesitate in making Guesty a part of your business. This company has allowed us to grow from start-up to a thriving Short-Term Rental Management company in record time. Guesty's development team takes great pride in creating the tools and resources we need to operate at peak performance. The customer service representatives are always available 24hrs a day and make our jobs so much easier. Give this company 6 stars!

Cons

CRM and CSSM features would be nice to have but they are in the pipeline and are coming soon!

Alternatives considered

[Streamline](https://www.capterra.com/p/89552/Streamline/)

Review Source

AG

Arnaud G.  
Freedom Builder  
Hospitality  
Used the software for: 2+ years

### "Very powerful PMS, full of great features !"

May 4, 2020

5.0

Pros

Guesty has everything you need, task management, reports, multi-units, text messages and emails, auto messages, analytics, direct connections with the main vacation rental platforms (API, 2 ways). Need more platforms? They even have a connection with Rentals United. They act fast, and develop a lot of new meaningful features, like multi-unit connections, smartlock integrations, ... They also have a lot of strategic partnerships that help to maximize revenue! Like late check-out or early check-in set up. The support is available and processes issues in a very efficient way. You won't need more than Guesty, they have everything you need!

Cons

Nothing! When something happens, it is solved quickly.

Review Source

RF

Ran F.  
Business Owner  
Hospitality  
Used the software for: 2+ years

### "The Distinguished Professionals of Guesty"

August 5, 2019

5.0

The excellent professionals at Guesty make the hospitality business an organized pleasure. I have observed that the staff at Guesty are uncommonly genuine individuals who take great concern in the integrity of their work and the high quality of their product and services. Their service is conscientious and careful. I truly appreciate all the outstanding efforts of the Guesty family.

Pros

I truly appreciate all of the Guesty features compared to all the others I have tried and have used. They are first-rate and head and shoulders above the rest.

Cons

FRIDMAN PROPERTIES and I are totally satisfied with the products and services of Guesty.

Reason for choosing Guesty

Guesty offered superior products and services compared to the rest.

Review Source

ES

Ernesto S.  
manager  
Hospitality  
Used the software for: 6-12 months

### "Overpriced and ZERO customer support"

May 7, 2022

1.0

Overall frustrating

Pros

Well definetely they did an amazing job at marketing, they sell you a dream, but once you got the keys of your account you are left on your own praying daily that you won't need any help or that you will not run into any issues EVER because otherwise you are done!

Cons

No customer support, very basic booking channel, not integration with google, tripadvisor and basic integration with VRBO, constan issues pushing listing to channels - you can only use STRIPE with booking channel or VRBO is you have any problems using STRIPE guesty is basically useless for you because after spending 1000 USD in onboarding and 65 USD PER LISTING PER MONTH they have less options than other PMS

Reason for choosing Guesty

I guess their graphics, interface and sales pitch was the best

Review Source

JK

Jennifer K.  
Property management  
Management Consulting  
Used the software for: 1-2 years

### "Positive feedback"

March 13, 2023

5.0

very positive

Pros

Very user friendly and \[sensitive content hidden\] is very knowledgeable

Cons

some functions not yet available. Would like to pay owners from Guesty . and would like to be able to keep owners credit card on file to bill direct

Reason for choosing Guesty

We were familiar with all Guesty has to offer

Review Source

NP

Natasha P.  
Sales Manager & Guest Communications  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "The Best PMS Software in the vacation rental insdustry "

April 22, 2020

5.0

\[SENSITIVE CONTENT HIDDEN\] is our account manger. She is super responsive and available to help us troubleshoot integration issues with other platforms. She has helped us tremendously! We are a small but fast growing business and \[SENSITIVE CONTENT HIDDEN\] with Guesty helps us continue to learn all the new Guesty features to help us better manage our business. She is super sweet, personal, and very detailed. We love Guesty!

Pros

The unified message inbox and app capabilities to manage our listings on the go.

Cons

Looking forward to more visual training materials & courses.

Reason for choosing Guesty

The unified message inbox & integration capabilities.

Switched from

[Kigo](https://www.capterra.com/p/274975/Kigo/)

I was not with the company then but I have heard stories that many tears were shed.

Review Source

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