# Page 14 | Guesty Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is Guesty the right Hospitality Property Management solution for you? Explore 462 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/159377/Guesty/reviews

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Guesty

4.4 (462)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 14 - Reviews of Guesty

## Showing most helpful reviews

Showing 326-350 of 462 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

YK

Yordan K.  
CEO  
Hospitality  
Used the software for: 1-2 years

### "Best software we have seen"

May 19, 2020

5.0

Excellent customer support. Never seen anything like it before. Very easy to use. Our key account manager is providing us each type of information we need for our growth and future plans. Especially helpful trough the COVID-19 outbreak.

Pros

It is really user friendly. With great reporting capabilities. 24/7 chat service with agents.

Cons

Expedia/Hotels.com and Google direct integration is really needed. They are working on this now so we are really excited about it.

Alternatives considered

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)

Reason for choosing Guesty

They had better pricing and also in time they prove to be super adaptive to our needs. We are working in area with clear seasonal activity so this is extremely important for us.

Review Source

JL

Jacob L.  
Founder  
Hospitality  
Used the software for: 1-2 years

### "Guesty is exactly what we need"

June 25, 2019

5.0

I would recommend them to anyone in the short term rental business. Nobody gives customer service like they do, so you will never be left hanging. The software is truly amazing, and they update it based on the customer experience, and that is very noticeable. They want to know what we like, and what we do not like, and the execute perfectly every time. This is a customers product, and a genuine company. I love them dearly. They have become my family.

Pros

I really like how we can apply automatic messages, integrate them with an OTA so that I do not have to worry about informing each guest that books with me. The option to view a mutlicalendar is really helpful. The integrations with other software/ tools such as dynamic pricing and smart locks really bakes this whole project together.

Cons

The time it takes to understand the automations, and updating them properly without making big mistakes.

Review Source

OK

Oldrich K.  
jefe  
Recreational Facilities and Services  
Used the software for: 2+ years

### "This is not working"

May 21, 2021

1.0

Very bad software. The only thing is good, they can send automated SMS messages.

Pros

The connection to the new apartment is almost impossible. The support is only via their support website like an email. No chat, no phone, no solution. Just kidding. Not even try this software, useless. I am leaving as well.

Cons

the support answer next day, normally they write they will investigate the problem. Nothing solved

Review Source

Response from Guesty

July 5, 2021

Hi Oldrich, We are devastated to hear that your experience has left you feeling dissatisfied. We are eager to connect with you ASAP to remedy all of your concerns. If you are willing, please send us your email and we will be in touch shortly after to help shift your experience. Kind Regards, The Guesty Customer Success Team

RT

Robert T.  
owner  
Hospitality  
Used the software for: 2+ years

### "great software and service"

May 27, 2022

5.0

We have been with Guesty for approximately 4 years and I am not aware of a company that can do all of the functions that Guesty does. We primarily appreciate not just the system but the fact that staff is readily available, knowledgeable and helpful. \[SENSITIVE CONTENT\] takes care of our account and he gives us so much attention (and we know we are a small customer). Great service and amazing software.

Pros

This software can handle almost any need.

Cons

Software is great and can be over my head at times, but eventually I understand it.

Review Source

Edward H.  
COO  
Hospitality  
Used the software for: 2+ years

### "Guesty is a good soft !!"

March 18, 2019

5.0

120 entire units in Japan with Guesty . everything went smooth and perfect

Pros

Guesty this company are developing fast , and their custermer service are awersome and respotive .

Cons

Tthe auto-payment with b.com need to improve (price are changing because of the currency )

Review Source

JL

John L.  
Business Development Officer  
Program Development  
Used the software for: 6-12 months

### "Really recommended for those looking into property management especially short term stay!"

June 16, 2021

5.0

I would recommend anyone this software as it really systemized the whole process of short term stay management.

Pros

I specially like how it does reach out to guests upon their arrival and to remind them of their reservations, it has helped made good reputation on my small start up.

Cons

Slow response from support sometimes, but its worse for other software.

Switched from

[Hosty](https://www.capterra.com/p/202615/Hosty/)

Slow customer support.

Review Source

Response from Guesty

July 5, 2021

Hi John, Thank you for your review. We absolutely love that our message automation has helped you grow your start-up's reputation. We know how important that is! Your feedback will also be passed on to the relevant teams to assist in bettering your experience further. Please do not hesitate to reach out to us at any time. Regards, The Guesty Customer Success Team

JS

John S.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Guesty is simple the best out there."

August 7, 2019

5.0

I never review anything but i was compelled to review because they have taking my business to unlimited possibility. I have been working with Guesty since late 2017 and i couldn't imagine running a vacation rentals business without them! I looked into other platforms from time to time but none of them can compete with Guesty! I would highly suggest working with them.

Pros

One of the best attribute they company has is they are coming out with new content constantly that make it even better for me the customer.

Cons

The learning curve is a bit much but they help you get on your feet. I have been with them for 2 years and i still have questions, they are right there to help me get the most out of the software.

Review Source

AK

Anthony K.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Guesty - Top Solution for Vacation Rental Managers"

November 29, 2022

5.0

They are good communicators and their customer service is superb

Pros

All in one software that ticks all the boxes and allows for less staffing

Cons

High cost and premium features that are extra cost

Review Source

DS

Doug S.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Great product, great price"

October 15, 2020

5.0

Great customer service

Pros

Lower cost, ease of use, lots of features

Cons

Sometimes hard to reach help center, pet fee charges don't seem to reach the different booking channels

Alternatives considered

[Rentals United](https://www.capterra.com/p/139850/Rentals-United/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Guesty

Lower cost and best service

Switched from

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

better platform at a lower cost

Review Source

JP

Jonathan P.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Lots of pitfalls and lacking support. Unfinished product. "

February 5, 2020

2.0

My overall experience has been negative. The product seemed great in demo but was very lacking in reality. It is not worth the onboarding fee, as you will likely spend a large amount of time trying to resolve issues that are created by the software. Support is very hard to get a hold of.

Pros

The UI looks good and there are a lot of integration options.

Cons

Simple features, like security deposits, function in some channels and not in others leading to a lot of issues. Problems can take months to resolve. Average response time from support can take days. Users will like need the 3rd party integrations just to solve issues that arise out of use of this software. There are no notifications of system outrages, which can be a huge issue when communicating with guests.

Alternatives considered

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)[Kigo](https://www.capterra.com/p/274975/Kigo/)

Reason for choosing Guesty

Advertised Features

Review Source

BR

Bernadette R.  
Ceo  
Hospitality  
Used the software for: 6-12 months

### "I love guesty"

September 9, 2022

5.0

I love the ability to have everything in one place and one system, since having Guesty we were able to add 25 properties to our account at once.

Pros

Easy to use Always improving and staying up to date If there is a issue they resolve the issue and offer solution

Cons

I don’t have any dislikes. All softwares have issues but Guesty is always improving for the better and they take customer feedback very serious.

Review Source

SH

Shafi H.  
Manager  
Hospitality  
Used the software for: Less than 6 months

### "Stayovr review"

November 29, 2023

4.0

Pros

Accesibility and ease,options and intergration

Cons

moving of guests from one property to another property could have been moew better, payments collection,

Alternatives considered

[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)

Review Source

Response from Guesty

November 13, 2024

Hi Shafi, thank you for taking the time to leave us a review. We're always striving to do better and we appreciate the constructive feedback you've shared with us. Thanks for picking us as your PMS!

Nan K.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Love this platform"

December 2, 2019

5.0

I absolutely love Guesty and plan to scale up my business in the near future because of Guesty.

Pros

Easy to use, responsive, intuitive and innovative. This software makes my job 1000 times easier.

Cons

I haven't found anything I don't like yet.

Review Source

VR

Verified Reviewer  
Principal  
  
Used the software for: 6-12 months

### "AMAZING software, CRUDDY support. Overall good experience but too much $$$"

January 23, 2018

4.0

Pros

Software interface is as clean as it gets and visually great (assuming you have a desktop, no mobile yet...) The automation engine and integration among platforms is pretty seamless and the company does get to every support request.

Cons

features CONSTANTLY break or glitch out and support seems to disappear in moments of crisis. Reporting is not accurate with the figures and support tells you different things on different days WAY TOO EXPENSIVE SUPPORT IS SLOW AND DOESN'T CARE HOW MUCH HELP/HOW BAD YOU NEED IT.

Review Source

CK

Chris K.  
Owner  
Real Estate  
Used the software for: 6-12 months

### "Big Fan Of Guesty"

June 8, 2019

5.0

Guesty saves me tons of time. I own and manage 24 cabins with my wife. Guesty is just so good. I can't really say it enough. Just when you think they can't, they add another super cool integration/feature. I am genuinely excited about the future. I love Guesty.

Pros

Easy to use Robust Outstanding staff and support Tons of great features Always adding great features Guesty is not settling. They are striving to stay on top of this fast moving market and they are excelling. I've tried other well known PMSs and Guesty crushes the competition.

Cons

Nothing that I haven't heard isn't on the way soon. Not much to complain about. Truly a gamechanging PMS.

Reason for choosing Guesty

Guesty is staying on top of the latest and greatest and I am excited about the future.

Review Source

KK

Kaz K.  
Founder/CEO  
Real Estate  
Used the software for: 2+ years

### "Guesty was the only property management software that worked for mid-term rentals"

December 5, 2022

5.0

Pros

Guesty was the only PMS that allowed me to handle "Request to book" on Airbnb.

Cons

Guesty's monthly price was higher than other PMS. I found it was worth the price.

Review Source

AM

Alberto M.  
Hospitality Manager  
Hospitality  
Used the software for: 1-2 years

### "Guesty is a great Property Management System"

December 27, 2022

5.0

When you manage multiple units on different Booking channels, Guesty is a great system to avoid double booking, be in touch with guests, manage rates, etc.

Pros

Easy to use. Very efficient and helpful in organizing the unit inventory managing rates and minimum nights. Outstanding customer support services.

Cons

No cons I can think about. Guesty is very easy to use and all functions are available

Review Source

Owen M.  
Customer Success Lead  
Real Estate  
Used the software for: Less than 6 months

### "Well Recommend "

October 17, 2022

5.0

Pros

The best thing about Guesty is the amount of time they save within a working day, keeping everything in one tab, helping us to manage our teams and automate the guest experience whilst keeping it personal. In addition, the personalised support from \[SENSITIVE CONTENT\] via email and weekly meetings is super helpful, always kind and very patient. With my understanding of Guesty being 0 a few months ago, i now feel incredibly comfortable in the tool and know there's a great support network to reach out to should i need it.

Cons

Nothing as such, just look forward to seeing more features in the future.

Review Source

KV

Kobus V.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Good product with added value"

March 25, 2024

5.0

Pros

Very easy to use and implement. Good channel manager

Cons

Cumbersome to setup and sometimes difficult to link listings.

Switched from

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Wanted the savings and ease of use that was suggested

Review Source

Response from Guesty

March 28, 2024

Hi Kobus, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead! Best, The Guesty Team

CR

Carlos R.  
Operations Manager for Furnished Housing  
Real Estate  
Used the software for: 6-12 months

### "Working with Guesty.."

June 11, 2021

5.0

Overall, very good. Been on the Guesty platform since Oct 2020 and have adapted very well. There are more functions Guesty provides that I have not used yet but hoping to use in the upcoming months

Pros

Use it daily, and it does the job. Our contact \[SENSITIVE CONTENT HIDDEN\] has been great as he is very quick in getting back to us and answering any questions we may have.

Cons

Like any software there can always be glitches , small thing here and there but overall the system works. Nothing to make you not want use the Guesty Software as your Channel Manager.

Review Source

Response from Guesty

July 5, 2021

Hi Carlos, Thank you so much for your partnership with Guesty. We are always happy to hear that our team is servicing you well and are able to answer all of your questions. Please continue to reach out to us with any inquiries. Looking forward to a long business partnership with you and Furnished Housing. Regards, The Guesty Customer Success Team

AB

Adrien B.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "Customer Friendly platform"

January 18, 2021

5.0

I would definitely recommend Guesty to anyone in our industry. We have been approached by few other PMS but not once it crossed our minds to switch to a competitor as we are fully satisfied with the product and the team!

Pros

Guesty is not only one of the most reliable software but also a very easy one to use. The team is always trying to innovate in order to make our workflow faster and easier. We even had the chance to pilot some new innovation with their development team which makes you feel listened.

Cons

Perhaps sometimes the time to to get in touch with the customer service on the chat.

Review Source

KS

Karl S.  
Founder  
Real Estate  
Used the software for: 2+ years

### "A tool and service so great.... where do I start"

February 7, 2017

5.0

If you want to manage multiple vacation rentals online, you would be remiss not to use Guesty. Their ever expanding suite of tools and commitment to customer service is remarkable. I feel like I should downplay my endorsement to make it more believable but it wouldn't be true. Thier site isn't just some algorithm that you hope gets the job done right. This tool is backed by a team of individuals that help you succeed. They help our team perform customer service to guests while we focus on the many other aspects of hospitality. Additionally, in the rare chances that there are issues, their support team is quick to respond and rectify it and to make sure it doesn't happen again. I couldn't ask for anything more. It's money VERY well spent.

Pros

A great tool backed by great people.

Cons

There is a little learning curve. But their support site it fairly detailed and their team is eager to assist.

Review Source

AM

Alexander M.  
Property Manager  
Real Estate  
Used the software for: 1-2 years

### "Great PMS with lots a features"

January 3, 2020

5.0

It's a great property management software with lots of features, price is on a commission per booking and it's low compared to other companies.

Pros

Lots of features Very easy to use software Initial support to configure very helpfull API Easy channel manager Booking Engine

Cons

Lack on integrated website customization, very limited features. Can not send invoices or do split payments No phone support

Switched from

[Kigo](https://www.capterra.com/p/274975/Kigo/)

No regularly updated and not customer focus, company only thinks about profits.. Used them for over two years and

Review Source

AS

Annie S.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Guesty services have been invaluable for our business"

January 23, 2019

5.0

We have been using Guesty since April 2018 and I have to say that Guesty has helped us to organize, eliminate overbookings, and easily funnels bookings to one central location which makes it so user friendly. The support is there when we need it. Guesty has provided invaluable service to our business.

Pros

The software is extremely user friendly. Before choosing Guesty, we tested various other PMS options but often felt overwhelmed by their software. We are new to this industry and I felt it would be helpful to have additional training, Guesty was more than happy to arrange until I felt completely comfortable with their product. Love the analytics, has been very helpful in tracking revenue by channel and overall progress.

Cons

It took awhile for me to understand the terminology as this is a new field for me. I think staff were extremely gracious in helping me to understand and provide support when needed.

Review Source

BF

Brian F.  
CEO  
Hospitality  
Used the software for: 2+ years

### "Overall Great Tool for Management of Multiple Properties"

June 16, 2020

5.0

Our account manager \[SENSITIVE CONTENT HIDDEN\] is a joy to work with. She really helps us stay ahead of the curve and provides lots of value outside of the Guesty software.

Pros

I love using this to manage our properties. We are able to have centralized communication, ease of seeing the properties, scheduling of payments, and much more. It also continues to evolve over time.

Cons

There are a couple of features from the desktop that I am sure will make its way to the mobile app, but currently are not there. They continue to add more features monthly which I do enjoy.

Review Source

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