# Page 15 | Guesty Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is Guesty the right Hospitality Property Management solution for you? Explore 461 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/159377/Guesty/reviews

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Guesty

4.4 (461)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 15 - Reviews of Guesty

## Showing most helpful reviews

Showing 351-375 of 461 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JH

Jeremiah H.  
Managing Partner  
Hospitality  
Used the software for: 1-2 years

### "You Can't Beat Guesty "

October 27, 2020

5.0

Guesty has been the foundation upon which we have built our business and they are exceptional at what they do. Their communication team, customer service and software are unmatched.

Pros

Great customer service, communication team, and user interface.

Cons

It can be tedious to get integrated with new booking platforms such as booking.com and Homeaway. It isn't necessarily Guesty who is at fault. Homeaway is just difficult to get integrated with but Just a heads up, it is tedious.

Alternatives considered

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)

Reason for choosing Guesty

Pricing and customer service.

Review Source

LP

Luis P.  
CEO  
Hospitality  
Used the software for: 6-12 months

### "Use Guesty if you are ready to take your property rental business to the next level."

October 2, 2023

5.0

Pros

Using Guesty since April 2023. I am extremely satisfied with the service provided as of now. If you are ready to take your rental business to the next level, go ahead and migrate to Guesty.

Cons

As of now there is nothing I would change from Guesty. However, would be happier if it was less pricy.

Review Source

jJ

jordan J.  
manager  
Real Estate  
Used the software for: 1-2 years

### "great product"

July 8, 2021

5.0

Pros

i really enjoy using guesty, it enabled me to take my company to the next level professionally and is one of the key tools i needed in order to grow

Cons

glitchy sometimes, especially with the cleaning tasks

Alternatives considered

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)

Reason for choosing Guesty

more features

Review Source

MW

Marja W.  
Director  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Great software!"

March 6, 2019

5.0

Since we use Guesty, we are working far more efficiently. We can now focus on sales instead of solving problems that are related to the connection with the booking channels or to reservations. I would certainly recommend Guesty.

Pros

What I like best from Guesty is that the integration of accounts is going very smooth. The system has a lot of features and it takes some time to learn how to use them all, but Guesty has a great onboarding team and is really spending a lot of time to help their clients to get onboarded. Every features in the system has a "learn more" button, so if you don't remember how it works just click the button and you can read the explanation. Also the support is fantastic. Guesty answers really quick and the support team is very kind and helpful.

Cons

The calendar for clients is very limited. It only shows availability, but no guest names or number of guests, which should be basic information. The multi calendar is not standard available for clients. There is a way though to give your clients permission to the multi calendar, but with this permission you also allow your clients to be be able to change prices and block dates, which is absolutely not recommendable.

Review Source

GP

Gayle P.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Guesty review "

October 18, 2022

5.0

Love having a dedicated customer relation manager that I can email for help vs a common call center

Pros

The inbox - ability to reply to guests in one location .

Cons

Revenue management tool - I would like it more based on occupancy and competitor pricing

Review Source

MJ

Michael J.  
STVR Manager  
Hospitality  
Used the software for: 2+ years

### "Amazing PMS Review (2+ years of using it)"

November 24, 2020

5.0

Fantastic organization and Tamar (Customer Success Manager) is great!

Pros

Being able to have a holistic view or my calendar, earnings, performance etc... my favorite thing about this software is the automation and the amount of customization that you can do with automation.

Cons

No problems anymore! 2 years ago there were some bugs in their integration with different travel platforms but since then they have fixed everything I had a problem with.

Reason for choosing Guesty

Best on the market with competitive pricing.

Review Source

LV

Lea V.  
City Manager  
Hospitality  
Used the software for: 2+ years

### "Overall very good tool"

May 4, 2020

5.0

With Guesty we can manage as many listings on different channels as we want and still keep a good overview. The key account manager tries to accommodate all our needs and they have improved in many areas over the years. It is not perfected for homesharing purposes regarding smart tasks and managing availabilities but overall it is very useful, even for big portfolios.

Pros

Many features to automate processes like messages, payments, tasks for staff.

Cons

Could be more customizable for homesharing purposes since it's different from all available vacation rentals.

Review Source

TH

Tim H.  
CEO  
Real Estate  
Used the software for: 2+ years

### "I couldn't do it without Guesty!"

March 25, 2019

5.0

Guesty is the core of my rental business because they take all my reservations and the software allows me to manage them from there. It's easy to use, constantly developing, and an amazing tool for anyone looking to scale their short-term rental business.

Pros

I have been using Guesty almost since the very beginning I began investing in short-term rentals. There is no way that I would have been able to scale the way I have without them!

Cons

in the beginning it was a little slow to add new features but things have been speeding up

Review Source

dS

devon S.  
director of short term rentals  
Hospital & Health Care  
Used the software for: 6-12 months

### "\[sensitive content hidden\] is the best"

April 13, 2023

5.0

Pros

the customer support is top notch. \[sensitive content hidden\] is the man

Cons

the pricing tool isnt the best but it has access to good third party software

Review Source

JS

Josh S.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Six months in and we are very pleased with the Guesty software & team"

December 28, 2020

5.0

The software has allowed us to reduce the manpower needed to run our operation while affording us the extra time needed to focus on growing our business. The team shows a genuine interest in helping us achieve our goals, checks-in regularly with updates and advice, and responds quickly when help is needed. Go Guesty! :)

Pros

24/7 Guest Services, Excellent data & analytics, Ability to manage all platforms from one dashboard, Direct Booking website.

Cons

Owner's portals and Task functions could use a bit of tweaking to meet their full potential.

Alternatives considered

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)

Reason for choosing Guesty

Guesty was a bit more expensive, but their 24/7 Guest services made the deal for us.

Review Source

ES

Elliot S.  
CEO  
Real Estate  
Used the software for: 2+ years

### "Expensive, Terrible Customer Service"

November 24, 2021

2.0

There are better alternatives that are much cheaper. Stay away from this product.

Pros

The core feature set is comprehensive, and was groundbreaking 3 years ago before there were comparable alternatives.

Cons

Customer service is terrible, the Guest Communication Service is incompetent, and the service is extremely expensive for the value derived.

Review Source

vanessa marie V.  
Virtual Assistant  
Outsourcing/Offshoring  
Used the software for: 1-2 years

### "Get Guestified!"

July 1, 2019

5.0

Pros

What I like most about this software is its ease of use and its compatibility with our other booking software. It is fast and reliable.

Cons

The downtime at times and the lag on the mobile version.

Review Source

MZ

Mike Z.  
Co-Founder  
Real Estate  
Used the software for: 1-2 years

### "Do more with less"

March 21, 2019

5.0

We feel apart of Guesty's family and they are very vested in our success. We have double our business and then some with Guesty, and work much less on daily operations. Getting our time back has enabled us to focus on growing our business and providing a better customer experience for both Owners & Guests.

Pros

Guesty has allowed us to grow exponentially and save us tons of time on operations at the same time. It has made our company more professional, efficient and productive. The Automation features alone do the work of 1-2 employees.

Cons

I wish we would have found Guesty sooner and not wasted resources trying other software solutions first.

Review Source

VR

Verified Reviewer  
Property Manager  
Hospitality  
Used the software for: Less than 6 months

### "The most expensive PMS out there."

August 24, 2022

3.0

I didn't like the customer experience with Guesty. I didn't like the purchase experience either. I believe software should be priced equally to everyone especially when it's based on a percentual commission.

Pros

I believe Guesty is an incredibly expensive product. They do not display their prices online and it's not a flat rate for every customer. Their rate varies according to what type of meeting you have with their sales team. I had 3 different meetings with 3 different quotes. There are other PMS systems out there doing what these guys do but much cheaper.

Cons

The price is incredibly high for what they have to offer.

Review Source

VC

Viviana C.  
Director  
Hospitality  
Used the software for: 1-2 years

### "Best assistant ever :) "

March 18, 2021

5.0

Guesty has saved me a lot of time, it has helped promote my business above my competitors. It is like having a personal assistant to do all the boring stuff but cheaper and better

Pros

Being able to advertised properties in multiple platforms but without the hassle of having to manage different calendars. The owners portal so my owners have 24/7 visibility of their calendars and bookings. The tasks feature to manage my cleaners. The reporting tools

Cons

Not all features are available across all platforms. The app could be a lot better (i.e. cannot create a task on the go from the app, have to log into the website)

Review Source

HM

Haley M.  
Guest services manager  
Hospitality  
Used the software for: 6-12 months

### "Guesty will change your life!"

December 8, 2020

5.0

5 stars A + excellent all around!

Pros

Guesty has made property management and Airbnb hospitality a breeze! We’ve been able to automate 90%+ of our processes which has freed up our time to better serve guests and the business. Everything from the software to the customer service of Guesty has been phenomenal and we couldn’t be happier!

Cons

There are some bugs and OTA integration issues that have been less than ideal, but nothing more than you would expect from any software.

Switched from

[Escapia](https://www.capterra.com/p/134081/Escapia/)

With Escapia everything was manual entry vs automated.

Review Source

DU

Daniel U.  
Ceo  
Hospitality  
Used the software for: 2+ years

### "Guesty review"

April 1, 2019

5.0

Pros

Guesty helps us scale across multiple cities, via automation and reporting tools, that no competitor can match. Their customer success department is top of the line, our Guesty key account manager is a crucial part of our team now, and she actively helps us scale and simplify our operations day by day. You really feel like they care about you as a client.

Cons

Some features need a bit more customisation.

Review Source

MB

Marina B.  
Yucatan Coast Branch Manager  
Hospitality  
Used the software for: 1-2 years

### "The beste and most skiled Customer Support"

January 3, 2021

5.0

Pros

I love the software, I am proud it was made in Israel. I love the Customer Support, their almost immediate reply and solution to any problem, question, doubt, etc. Especially \[SENSITIVE CONTENT HIDDEN\], he is the 'bestest' Customer Support for North America. Toda Raba Guesty!

Cons

No Cons, I simply love it, and I see they are improving it every day.

Review Source

DD

Danae D.  
Holiday Rental Manager  
Hospitality  
Used the software for: Less than 6 months

### "Customer Service is very poor! "

December 1, 2021

4.0

Confusing, very challenging and just dissatisfied

Pros

Automated emails, integrative pricing, expenses tracking

Cons

Customer service is absolutely terrible! No phone contact and the help center contains generic responses with no in depth help

Reason for choosing Guesty

My client preferred the reports on this product

Review Source

LG

Lincoln G.  
Co-Founder  
Real Estate  
Used the software for: 6-12 months

### "Guesty"

May 10, 2019

5.0

Overall I am very happy with Guesty.

Pros

Seems to be the most powerful calendar management software I could find. Best feature is their GCS service. Also synchronization to Rentals United as well as the ability to publish listings directly from software into channels like booking.com etc.

Cons

User interface isn't great. Also only way to contact customer service is via email. (They are pretty good with responding)

Alternatives considered

[Tokeet](https://www.capterra.com/p/155340/Tokeet/)

Reason for choosing Guesty

After using Tokeet for 6 months I realized how limiting it was compared to Guesty.

Review Source

Milica S.  
Head Of Legal  
Hospitality  
Used the software for: 6-12 months

### "The best solution for the short term rentals! "

February 4, 2019

5.0

Pros

​It's easy to use as you have an excellent onboarding process and super-responsive and helpful customer support. Unlike most PMS-es it has a nice UX, which is a big + for the user

Cons

It took me a while to figure out the financial aspect - i.e.,​ invoicing. That might be improved, otherwise all good.

Review Source

DF

Dimitris F.  
CEO  
Hospitality  
Used the software for: 1-2 years

### "Powerful tool for Property Managers"

December 10, 2019

4.0

We are working more than a year with Guesty and we beleive that the services helped us take the lead on the market. We had rise up from 89 properties to 250 in the In this one year and we had seen a huge improvement on the system and the mobile up that help us grow more and more day after day.

Pros

I like that you can handle different type of proerties efficiently.

Cons

That still need few time to manage the multi-units.

Review Source

MM

Mike M.  
Owner  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Great PMS!"

May 13, 2021

5.0

Pros

Whether it's saved replied, automated messages, or owner's portal, the management of listing all in one place is fantastic. The analytics section and owner's portal were the two aspects that seemed above and beyond to all others.

Cons

Mobile app does not have all features, but with the amount of things you can do on Guesty, it is completely understandable.

Review Source

Response from Guesty

July 5, 2021

Hi Mike, What a wonderful review! We are so glad to hear that Guesty automation and analytics are helping you manage your listings more efficiently. As for the mobile app, we are constantly evaluating user feedback in order to improve our system. This will be passed on to the relevant team for review. Thank you for being part of the Guesty family! The Guesty Customer Success Team

NJ

Nikki J.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Guesty Review"

March 13, 2023

5.0

Pros

We are enjoying having all the reservations under one program from all the different booking channels. We really have appreciated \[sensitive content hidden\] taking all the time she has to help us make sure everything is working exactly as it should. We love all the different Intergrations they offer with different companies.

Cons

Would like owners to receive notifications of reservations.

Review Source

JM

Jon M.  
Director  
Hospitality  
Used the software for: Less than 6 months

### "Comprehensive Channel Manager"

December 2, 2019

5.0

Guesty is a very comprehensive channel manager. The support guys took us through 4 onboarding calls, screen sharing to show us the main features and get us up and running. We now have bookings coming in and can automate the messages to guests. Highly recommend.

Pros

Guesty can do everythng you need from a Channel Manager, and more. The automation ranges from blocking out a listing after a booking, to automated messages to guests & cleaners, reports on booking, etc. Once we have several listings, we will take advantage of the advance features like Yield Management (price setting) and the Guesty Communication Service (GCS - 24x7 answering service).

Cons

It's a little tricky and unituitive in places, but you eventually get the hang of where everything lives/

Alternatives considered

[Booking Automation](https://www.capterra.com/p/171972/Booking-Automation/)[Tokeet](https://www.capterra.com/p/155340/Tokeet/)[Smoobu](https://www.capterra.com/p/160106/Smoobu/)[eviivo](https://www.capterra.com/p/66294/eviivo-suite/)

Reason for choosing Guesty

Problems getting the API to connect to AirBnB with come of the alternatives. Good reviews of Guesty.

Review Source

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