# Page 16 | Guesty Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is Guesty the right Hospitality Property Management solution for you? Explore 462 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/159377/Guesty/reviews

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Guesty

4.4 (462)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 16 - Reviews of Guesty

## Showing most helpful reviews

Showing 376-400 of 462 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JM

Jon M.  
Director  
Hospitality  
Used the software for: Less than 6 months

### "Comprehensive Channel Manager"

December 2, 2019

5.0

Guesty is a very comprehensive channel manager. The support guys took us through 4 onboarding calls, screen sharing to show us the main features and get us up and running. We now have bookings coming in and can automate the messages to guests. Highly recommend.

Pros

Guesty can do everythng you need from a Channel Manager, and more. The automation ranges from blocking out a listing after a booking, to automated messages to guests & cleaners, reports on booking, etc. Once we have several listings, we will take advantage of the advance features like Yield Management (price setting) and the Guesty Communication Service (GCS - 24x7 answering service).

Cons

It's a little tricky and unituitive in places, but you eventually get the hang of where everything lives/

Alternatives considered

[Booking Automation](https://www.capterra.com/p/171972/Booking-Automation/)[Tokeet](https://www.capterra.com/p/155340/Tokeet/)[Smoobu](https://www.capterra.com/p/160106/Smoobu/)[eviivo](https://www.capterra.com/p/66294/eviivo-suite/)

Reason for choosing Guesty

Problems getting the API to connect to AirBnB with come of the alternatives. Good reviews of Guesty.

Review Source

BG

Brian G.  
Owner  
Real Estate  
Used the software for: 2+ years

### ""Tis the season to be jolly...Fa-la-la-la-la, la-la-la-la..." 😁"

December 18, 2019

5.0

Could not run our business without it

Pros

My Customer Success Manager \[SENSITIVE CONTENT HIDDEN\] is always standing by and ready to help out.

Cons

All Property managers tend to have love/hate relationship with their PMS. Adding new integrations can take a long time and is not always straightforward. This is the same for any PMS out there though.

Review Source

YK

Yesh K.  
President  
Hospitality  
Used the software for: 1-2 years

### "Amazing software! absolutely great "

March 20, 2019

5.0

My entire business (life) changed since I'm on Guesty as it saves me between 50-60 hours of work per week.

Pros

I love all the great features > Unified inbox- i can communicate with all my guest from all different booking channels from one inbox. >On the go app- most of our daily operation can be done on the go on the app- Multi-calendar, guest communication, tasks, and more. > No over-bookings >All automation and much more

Cons

That it's not tomorrow, because I'm sure tomorrow they will add more features.

Review Source

FB

Fanny B.  
Entrepreneuse  
Hospitality  
Used the software for: 1-2 years

### "Un logiciel pour gagner du temps et simplifier la vie"

June 22, 2020

5.0

Il est agréable d'avoir un contact pour répondre à nos enjeux et nous guider dans l'utilisation de Guesty.

Pros

Guesty est un bon outil de gestion pour optimiser son temps grâce à la centralisation des demandes entrantes.

Cons

Quelques bugs de synchronisation avec d'autres logiciels qui ont amené à utiliser Guesty différemment, en attendant que les fonctions souhaitées soient disponibles.

Reason for choosing Guesty

C'est le produit le plus complet existant pour répondre aux besoins de l'entreprise aujourd'hui.

Review Source

JO

Jon O.  
CoFounder  
Hospitality  
Used the software for: 6-12 months

### "Streamline your property management with all the tools you wish distribution channels had"

February 15, 2017

5.0

Guesty is a life saver. Before Guesty, we were juggling between four different accounts and several documents where we'd keep stored messages, setting alarms to go off all throughout the day to send responses and instructions to guests, etc. Enter Guesty: from the beginning, their customer service was incredible at answering all of our questions and guiding us through the software in a friendly, efficient manner. They're very responsive to any customer support questions we've had and provide a tool that's truly indispensable. Couldn't recommend them highly enough to property managers who are trying to get all of their online property management organizational needs under control.

Pros

Highly responsive customer support, consolidated inbox, automated procedures (messaging, pricing, etc.) , customizable tools, and shareable calendars.

Cons

The reporting tools are a little kludgy and the receptionist service wasn't quite aggressive enough for us from a sales perspective.

Review Source

Yury C.  
Owner  
Real Estate  
Used the software for: 6-12 months

### "Best on the market"

May 12, 2019

5.0

Pros

Customer support is amazing. Only software which have all features: messaging/reservations/payments/tasks and many more. It keeps developing promising better features coming on.

Cons

Al comes at a price, however it worth every penny paid.

Review Source

GLA

Giovanni Luca A.  
Business Development Manager  
Hospitality  
Used the software for: 6-12 months

### "Great Product and Team"

March 15, 2023

4.0

I believe they have the potential to consolidate their n.1 position as a solution for STR managers that are looking for a channel management software.

Pros

I had the opportunity to work and interact with several Guesty's employees. The team is very competent and dedicated.

Cons

The product is already excellent, even though it has margin of improvement.

Review Source

Joshua H.  
Chief Executive Officer  
  
Used the software for: Less than 6 months

### "Happy to have automation, wish there were fewer bumps in the road. "

March 13, 2018

4.0

Pros

Automation is great in an industry that rewards you for fast responses. This cuts down on guest communication and some otherwise annoying tasks of updating our clients.

Cons

The integration with Booking.com has been a headache. Twice there were double-bookings. When we tried resolving the issue, customer service was fine, but I don't feel they addressed it with quite the level of seriousness that a problem like this deserves. Especially considering Booking.com does not allow cancellations, even though they were the last-minute booking on top of our 3-month old bookings.

Review Source

KR

Kelly R.  
Owner  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Guesty helped grow our business"

April 25, 2020

5.0

Our overall experience with Guesty has been very positive.

Pros

Guesty allowed us to double our business in less than a year. With the automation features, we are able to focus less on day to day task and more on growth opportunities. Excellent customer service.

Cons

With the new direct airbnb integration, there is some loss of editing capabilities and settings. While the app has improved greatly since we first started using Guesty, there is still room for improvement.

Review Source

SA

Sam A.  
Operations Manager  
Real Estate  
Used the software for: 2+ years

### "Makes scaling easy and a company that cares"

June 5, 2020

5.0

Very pleased with Guestys product and support system, especially during COVID-19. I highly recommend it!

Pros

Guesty has really impressed us manage our properties by helping us cut costs and be efficient.

Cons

Not much to give feedback on because their product is great, but more direct integrations to other platforms would be great.

Review Source

KW

Kristie W.  
vacation property owner  
  
Used the software for: 2+ years

### "I recommend guesty to everyone I know that has a vacation rental!"

February 19, 2018

5.0

Pros

I love that it provides my guests with better customer service than I could give alone. Being able to get back to people in the middle of the night for instance. I love the automation that makes me feel confident guests are getting all the information they need before a stay.

Cons

I find the dashboard for me the owner clunky. I always try to figure out on my own to change things but 9x out of 10 I end up having to email support because it's just not very intuitive for me.

Review Source

DB

Daniel B.  
Founder  
Hospitality  
Used the software for: 2+ years

### "DestinationStays \*\*\*\*\*"

March 14, 2019

5.0

Pros

They are professionals at what they do, they treat you like family. Great support team (H\*d\*r is my trusted angel in the sky)

Cons

They are ahead of the game, maybe the software is too complicated for some to handle Nonetheless, either you join Guesty or you quit while you're ahead.

Review Source

KL

Katherine L.  
Manager  
Hospitality  
Used the software for: Less than 6 months

### "Guesty is Great! "

March 5, 2019

5.0

All in all, we are very happy with Guesty. I see us being with Guesty for a long time!

Pros

Guesty has allowed us to automate a large portion of our workflow -- from sending an initial welcome message to utilizing Smart Views to perform payouts. Our Team has been able to focus on more important tasks throughout the day while Guesty does most of the work in the background. The platform is always adding new features, partnering with different softwares or providing new education on the booking channels.

Cons

With any new piece of technology, there will be some minor issues. Whenever an issue has arises, Guesty's team has been diligent about solving the problem. Their support team can be difficult sometimes -- replying with canned answers or not fully investigating the ticket. We have an amazing Customer Success Manager, who always steps in and assists as needed, so the whatever problem we are experiencing is solved in a timely manner.

Review Source

rM

robert M.  
admin  
Hospitality  
Used the software for: Less than 6 months

### "Worst Customer service"

December 17, 2023

1.0

very bad! customer support does not exist. I would highly recommend using a different service provider

Pros

I liked that it connects with multiple channels

Cons

on boarding was short, not enough time spent with all the functions

Reason for choosing Guesty

They said we would have a dedicated support person to help that we can call, the ads seemed like it covered all the issues we had

Review Source

Response from Guesty

January 11, 2024

Hi Robert, We are sorry to hear about this experience. We would love to connect with you ASAP to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter.

JH

Jeriah H.  
Reservations Manager  
Hospitality  
Used the software for: 1-2 years

### "Love it!"

October 14, 2022

5.0

Very great! Love GCS and the ability to manage all reservations in one place.

Pros

Love how it pulls together all my booking platforms!

Cons

Automations could be more robust and provide more options and filters

Review Source

Hermann A.  
Support client  
International Trade and Development  
Used the software for: I used a free trial

### "Logiciel de management "

November 12, 2023

5.0

Pros

Guesty est un logiciel de traitement de location pour une bonne gestion des affaires sociales de son entreprise , c'est très efficace.

Cons

J'aime ce logiciel j'ai pas encore d'inconvénients.

Review Source

Response from Guesty

November 13, 2024

Merci de nous avoir laissé un commentaire !

JM

Jo M.  
Director  
Hospitality  
Used the software for: 1-2 years

### "Superb company"

May 21, 2020

5.0

Massive time saving impact from using Guesty, allows us to communicate much more effectively and regularly with our clients.

Pros

Guesty is a superb property management system, easy to set up and to use. It allows us to be much more efficient as a company. Great service. Highly recommended.

Cons

Lack of customer service by phone however this is a minor niggle.

Review Source

VR

Verified Reviewer  
CEO  
Real Estate  
Used the software for: 2+ years

### "Great software for vacation rental/short term rental operators"

March 11, 2019

5.0

Pros

\-easy airbnb integration to multiple accounts -great support staff 24/7 -easy to create consumer facing website

Cons

we've been on the platform for nearly 4 years and they've been good to us. they're launching new features every week so we're super happy.

Review Source

AM

Ana M.  
Channel Manager  
Hospitality  
Used the software for: 2+ years

### "Best in Support"

March 15, 2019

4.0

Happy Customer! Confidently recommending Guesty to any office/business/company :)

Pros

Best customer support, User friendly, good response time, very responsive and patient with customers, easy to use, etc...

Cons

missing features that Guesty are still working on to improve

Review Source

CC

Cindy C.  
Airbnb host  
Consumer Services  
Used the software for: 2+ years

### "Highly Recommend"

January 31, 2019

5.0

I’ve been using Guesty for several years now. I get a lot of responses in the middle of the night from my Airbnb guests/potential guests. Guesty has allowed me to keep up with those responses throughout the night and hours that I’m unavailable. I would highly recommend using them.

Pros

It allows you to craft your responses to any question you might get.

Cons

It’s pretty user friendly. If you have questions you can call Guesty and they will walk you through the process or send you detailed instructions.

Review Source

MB

Mateusz B.  
Strategic Customer Manager  
Internet  
Used the software for: 6-12 months

### "Great PMS for your short rental business."

January 4, 2019

5.0

Pros

Guesty has a lot of great features which improve your daily job. You can set up automation rules like messages, payments or pricing. Thanks to integration with Stipe, I can charge all my guests automatically without any action from my side. Another great option is an ability to changing daily rates on Multi-Callendar in just 2 seconds! I really recommend this PMS!

Cons

It's not the cheapest solution for just a few listings. They're always charging at least €3 for any reservation made, so you have to pay also for cancellations and no-shows.

Review Source

JP

Jaysen P.  
Operations Manager  
Hospitality  
Used the software for: 1-2 years

### "Promising PMS"

May 2, 2019

4.0

Pros

Abundance of features to help automate hospitality services; Continuous refinement of the product keeps it relevant to industry changes; Relatively easy process for setting up and maintaining service; Excellent customer service (especially our case manager)

Cons

New features should go through more rigorous testing before implementation; Some counter-intuitive features for ease of use.

Review Source

BF

Beth F.  
Partner  
Real Estate  
Used the software for: 1-2 years

### "Great asset to our vacation rental business!"

March 6, 2019

5.0

We've had good support from the Guesty platform and team since we started using.

Pros

Integration with wide range of booking channels and partnership with other PM tools helps us increase occupancy and revenue. Guesty gives us one tool for reservation management (many booking platforms) and one inbox.

Cons

Takes time to integrate with booking platform via Guesty and Rentals United, but it does work.

Review Source

BJ

Bernadette J.  
Director  
Real Estate  
Used the software for: 1-2 years

### "Closing our account due to Expensive glitches "

November 7, 2019

3.0

We have several properties walking distance to Sydney Harbour Blocked out the Christmas New Year period while we worked out appropriate pricing 4 listings sponanteously opened up and booked up at the lowest price in the price range. Resulting in a significant loss of income. Struggled to get Guesty to even discuss the problem

Pros

The automations of messages and reviews

Cons

The unreliability Lack of support in a crisis

Reason for choosing Guesty

we are planning to move to smoobu

Review Source

MM

Maggie M.  
Revenue Manager  
Hospitality  
Used the software for: 6-12 months

### "Good PMS for vacation rentals"

December 15, 2021

5.0

Pros

Integration with Airbnb was pretty much instantaneous and we liked how the messaging we sent in Guesty went through to the OTA directly. Easy to set up and has great features including automatic messaging and responses.

Cons

We could not integrate our rooms in Guesty with Vrbo - customer support didn't help at all. The interconnecting rooms function couldn't work for us as well.

Review Source

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