# Page 18 | Guesty Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is Guesty the right Hospitality Property Management solution for you? Explore 462 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159377/Guesty/reviews --- Guesty 4.4 (462) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 1st, 2026 # Page 18 - Reviews of Guesty ## Showing most helpful reviews Showing 426-450 of 462 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use WMC WEI MING C. Owner Hospitality Used the software for: 1-2 years ### "INNOVATIVE PRODUCT" April 1, 2019 5.0 Pros \- Indexing, easy to find things in the platform - Automation, give back time to do business tasks - Simplicity of Reporting functions - Easy to implement & deploy Cons \- Financial Reporting BUG - Inbox messaging integration incomplete Review Source NA Nadine A. Small Business Owner Hospitality Used the software for: Less than 6 months ### "Happy customer" January 23, 2019 5.0 Very professional and I have already recommended to anyone using Airbnb. Pros One happy customer! I’m still only about 1/2 done with onboarding but the time I have gotten back from guest communications and writing reviews which are now automated with Guesty, has allowed me to work on more strategic stuff like renovations and marketing for high season. As a small business owner with a full time day job, I can’t tell you how much this service has already helped me. Also, I am consistently getting higher reviews because my customers feel like I am dedicating more time to the with the automated communications. Once I am completely on boarded, I will also bring in consistently higher booking rates since the other connection channels will provide me more visibility to sites like booking.com, TripAdvisor, Expedia... Thanks Guesty! Cons I wish I had more time to dedicate to to make it go faster. I would actually pay someone to do it for me. Review Source SN Stefan N. Director Real Estate Used the software for: 1-2 years ### "Best Channel Management Software I've used" November 20, 2019 5.0 Pros The features all work really well and everything is included that is required to run a short-term rental management business well. Cons The price can be a bit high if you're just starting out, but it pays off in the long run Review Source DH Denise H. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Life changing system!" July 1, 2019 5.0 Guesty has released me from being tied to an office all day. I can now run my business from my laptop - anywhere in the world! I searched for years to find a system that would actually work & is user friendly for holiday rental managers such as myself. Pros So easy to use & great graphics. The reports I can create for my business & housekeeping tasks are amazing! Cons The reports for owners are something to be looked at. Review Source AS Ari S. manager Real Estate Used the software for: 1-2 years ### "Best in class power hosts CRM" March 17, 2019 5.0 Pros the more powerful suite. great product and dev team. many features added on a monthly basis Cons takes a couple of months to learn this system. highly recommended if you have more than 10 listings. Review Source OS Omri S. CEO Hospitality Used the software for: 6-12 months ### "Guesty = AMAZING" November 18, 2019 5.0 Pros After trying for so long to figure how to run my growing bussiness I ran into Guesty and eversince I have a constant smile on my face. Guesty's end-to-end serivce allows me to sleep better at night, knowing that they have my back and for that I would be forever greatfull. Cons I havent encountered any sagnificent cons worth mentioning. Review Source VR Verified Reviewer VP Revenue Management Used the software for: 6-12 months ### "A great combination of Product and People" July 26, 2018 5.0 Pros Wow! this product has really helped boost our sales! This platform has everything we need and more..it has allowed us to manage our inventory and achieve better pricing, really happy. Cons The reporting! this platform has the ability to give better statistical information and this should be the case. Please create more detailed reports. Review Source VR Verified Reviewer property manager Telecommunications Used the software for: 1-2 years ### "perfect management software " April 15, 2019 5.0 Pros Perfect management software i have used. powerful function excellent service fast customer service upgrade frequently and more powerful Cons marketing need more channel from china Review Source NT Niki T. Director Hospitality Used the software for: 6-12 months ### "Guesty makes our lives so much easier" February 25, 2019 5.0 Guest have been brilliant - their onboarding process is fantastic and they are there to help you every step of the way. They care. Pros It is so easy to use and helps automate the numerous processes and communications with guests from one point. It is a reasonably easy interface to use and can be used on any device. Cons Nothing much - perhaps less tabs to jump between Review Source MA Michael A. Director Real Estate Used the software for: 1-2 years ### "The only tool to use for Airbnb Management" February 8, 2017 5.0 Guesty has supported our growth as an Airbnb Management business from 30 listings to over 150 in short period of time because the product is just incredible. The features make our bookings and management of operations much more efficient. Guesty constantly upgrade and introduce new features in order to help us continue to grow and listen to our needs. Guesty support is fantastic and make them more than just software tool. Pros Easy to use Features Support Review Source TZ Thomy Z. Logistic Leisure, Travel & Tourism Used the software for: 1-2 years ### "OSCARBNB - Review" February 24, 2021 5.0 Pros Functionality, ergonomics, automatic messages and the responsiveness of our advisor \[SENSITIVE CONTENT HIDDEN\] Cons Nothing, all is correct Review Source AM Anand M. Director Real Estate Used the software for: 6-12 months ### "Great all round piece of software" June 10, 2020 5.0 Overall it was a good experience working with a company who is a market leader in its industry. Working with \[SENSITIVE CONTENT HIDDEN\] our account manager was great. She was knowledgeable and helpful in resolving any issues. Pros Very user friendly, great features, great mobile app, good customer service Cons Improvements could be made to its invoicing Review Source PG Patrick G. owner Real Estate Used the software for: 1-2 years ### "Great software" April 3, 2019 5.0 Great experience Pros I have 18 properties and Guesty helps me to handle the daily communication and tasks Cons so far did not have any bad experiences Review Source SF Samuel F. CEO Retail Used the software for: Less than 6 months ### "Guesty an amazing software with really useful features!" April 9, 2019 5.0 I am real enjoying working with the Guesty team and of course with the software. The team is always ready to help us and they are extremely professionals. The software itself has amazing new features and really useful options. Furthermore, they are constantly improving the software! So it is becoming bether and bether every day! Pros I am real enjoying working with the Guesty team and of course with the software. The team is always ready to help us and they are extremely professionals. The software itself has amazing new features and really useful options. Furthermore, they are constantly improving the software! So it is becoming bether and bether every day! Cons Nothing to say against the Guesty software. Review Source BR Brandi R. clerk Education Management Used the software for: Less than 6 months ### "Guesty" April 5, 2022 5.0 Pros I love the multi-calendar and other features, it is super easy to use and read regarding properties and rentals. Cons Sometimes due to time differences, scheduling can be a minor annoyance. Review Source CB Chris B. Owner Facilities Services Used the software for: 6-12 months ### "Product is Good, Massively over priced customer service is Shocking" March 16, 2021 5.0 hate it Pros its decent, but i switched away if the customer service was any good and the pricing was decent may of stayed Cons Pirce and Customer service taking 2-5 days to reply to a urgent query with another question. Then taking 5-10 days to reply to the answer Review Source WY Wendy Y. Director Hospitality Used the software for: 2+ years ### "Zero Customer Support" November 11, 2021 3.0 Poor Pros Nice graphics, big clear fonts, easy navigation, somewhat user-friendly Cons There is literally no customer support for small hospitality I guess. I had an issue with login for the last 15 days because the pw reset does not send any reset email and there was no email or anyone I can write to or speak to. I am at a lost on how to respond to the inquiries in my inbox! So, the support could be faster when one is logged in, however, in my situation, it is really a cause for concern. Review Source Rebekah P. Senior Customer Success Manager Computer Software Used the software for: Less than 6 months ### "Saves me time and makes me money! " April 23, 2019 5.0 Pros Guesty has been a integral tool to my growth. I am not sure how we would stay organized without it! Cons It takes a while to set it up and get going but it is worth it! Review Source CC Claudio C. Business owber Hospitality Used the software for: 6-12 months ### "Can’t live with out it!!" March 13, 2019 5.0 I have total peace of mind that my guests are communicated with and my calendar is not double booked. Pros I love the multi calandef feature that can be quickly accessed on my phone .. Cons I like it all I can’t answer this question Review Source PK Paulina K. CEO Hospitality Used the software for: 6-12 months ### "Really good software" November 25, 2019 5.0 We are getting more bookings. The software is very efficient Pros I really like many functions and the variety of services Cons It's a little bit pricely for Poland, but still worth using Review Source KJ Kamil J. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "The most powerfull PMS on the market, but also the most expensive " November 3, 2018 5.0 The best PMS on the market, and also the most expensive. Pros Everything! Especially I really like layout, futures, and stability. I never had problems with this tool and I was a super happy customer. With this software your short-rental business will be automized, your calendars on multiple channels will be integrate and general you'll not complain. Cons The price, This system is too expensive for all types, from Vacation rentals till Pro company's, because Guesty charge 3%-5% for each reservation and they charge you also for every cancellation. It's way too much for SAAP platform. Also, you they are not integrate with Trip Advisor and Home away. Review Source RM Rocio M. Director Hospitality Used the software for: Less than 6 months ### "Amazing system " August 6, 2019 5.0 Their staff is super helpful, they are always willing to teach and solve any question we may have. Pros You can customize it to your own needs and services., They have an app where you can see all your rental properties and forget about making mistakes. It definitely facilitates your life. Cons you have to use united rentals if you want to obtain VRBO/HomeAway Reason for choosing Guesty It seemed to be the best for our needs and had great reviews. Review Source VR Verified Reviewer Head of Marketing Leisure, Travel & Tourism Used the software for: I used a free trial ### "Solid Toolset" December 3, 2019 4.0 I was evaluating software for implementation into an agency of 350+ properties, I was aiming to streamline operations and found Guesty to be good, but not the best, for this. Pros Channel Manager that works out of the box with good mapping to multiple channels including AirBNB & HomeAway. Cons I did not find Guesty's automation toolset to be as strong as other property management tools in the marketplace. Review Source ST Steve T. Managing Director Hospitality Used the software for: 6-12 months ### "Guesty To The Rescue" February 8, 2017 5.0 We started our Airbnb management business last year. With the help of Guesty we have ben able to grow very quickly. We love the customer service from the company. They are quick to answer anything we may need. They are a great resource for any short term rental company. Review Source HP Harry P. Owner Hospitality Used the software for: Less than 6 months ### "Success" September 16, 2021 5.0 Pros Multi-calendar, Channel Management, Automation Cons Some disconnect between software and real life scenarios -- doesn't automate as much as we'd like from a software Review Source Talk to a Capterra advisor for free and get results within 15 minutes.