# Page 2 | Guesty Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Guesty the right Hospitality Property Management solution for you? Explore 467 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159377/Guesty/reviews --- Guesty 4.4 (467) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 2 - Reviews of Guesty ## Showing most helpful reviews Showing 26-50 of 467 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director Real Estate Used the software for: 2+ years ### "Happy we moved over, no regrets!!" March 5, 2026 5.0 Positive - we have recommended Guesty to many other suppliers and are reassured when we meet peers who also use them Pros Extensive integration, automation of repetitive processes and constant product development. They never stand still and that is what we need. Cons A workable accounting function that integrates with the bank account to allow for intelligent automation Switched from [SuperControl](https://www.capterra.com/p/133969/SuperControl/) it was substandard and not developing quickly enough Review Source Response from Guesty March 6, 2026 Hi there, Thank you so much for your kind words and for being such a loyal advocate for Guesty. We are thrilled to hear that our constant product development and automation tools are helping your business stay ahead. We also appreciate your feedback regarding bank integration for accounting, as we are always looking for ways to improve. Building a long-term, trusting partnership with you is our top priority, and we look forward to continuing to grow together. Best regards, The Guesty Customer Experience Team AM Azhar M. Listing Manager Hospitality Used the software for: 1-2 years ### "Efficient and Powerful Property Management Platform" March 11, 2026 5.0 My overall experience with Guesty was positive. It’s a powerful platform that makes property management much more streamlined by bringing reservations, guest communication, channel management, and automation into one system. It helped improve organization and efficiency in day-to-day operations. At the same time, there was a learning curve because of how feature-rich the platform is, but once I became familiar with it, it was a very useful tool. Pros What I liked most about Guesty was how it centralized everything in one place. It made managing listings, reservations, guest communication, and operations much more efficient. The automation features saved a lot of time, and the platform helped reduce manual work while keeping things organized. I also appreciated its channel management capabilities, which made syncing across multiple booking platforms much easier. Cons The main downside for me was that some parts of Guesty were not as intuitive as I expected, so onboarding and day-to-day navigation sometimes took extra time. Although it offers a lot of functionality, that complexity can occasionally slow things down. Switched from [Avantio](https://www.capterra.com/p/134278/Avantio/) I switched from Avantio to Guesty because I was looking for a platform that offered a more centralized and efficient way to manage day-to-day operations. Guesty’s automation tools, channel management, and all-in-one interface felt like a better fit for improving workflows, saving time, and keeping everything more organized as operational needs grew. Review Source Response from Guesty March 12, 2026 Hi Azhar, Thank you for sharing your detailed feedback with us. We are thrilled to hear that Guesty has helped centralize your operations and improve your efficiency through our automation and channel management tools. We understand that our feature-rich platform can have a learning curve, and we are committed to supporting you as you continue to navigate and master these tools to grow your business. We truly value your trust in switching to us and look forward to our continued partnership. Best regards, The Guesty Customer Experience Team JR John R. President Real Estate Used the software for: Less than 6 months ### "A Powerful PMS Built for Serious STR Operators" March 6, 2026 5.0 My overall experience with Guesty has been extremely positive. Before choosing Guesty, I researched virtually every short-term rental platform I could find. Ultimately, Guesty stood out because of the breadth of functionality and long-term scalability the system offers. Features like the channel manager, unified calendar, automation capabilities, integrations, and owner-facing tools create a platform that can truly support a professional operation. I was also very impressed with services that many other platforms simply don’t offer, such as 24/7 live guest communication support, their own merchant services, and a steady pipeline of new features constantly being developed. Currently, I operate with one arbitrage property and one co-hosted property, and the system has already proven valuable in helping manage both efficiently. At the same time, the platform clearly has the depth needed to support significant future growth as the portfolio expands. Having spent many years working in the hotel industry, I appreciate how Guesty allows short-term rental operators to run their properties with a level of professionalism that feels much closer to a traditional hospitality operation. The system saves time through automation, centralizes critical functions, and provides the tools needed to manage bookings, guests, and owners in a structured and scalable way. Overall, Guesty feels less like a simple hosting tool and more like a true property management system designed for serious operators who want to grow. Pros Guesty has been an outstanding platform for running a short-term rental business. One of the biggest advantages I noticed immediately was the channel manager and integrations. The platform connects with a wide range of booking channels and keeps everything synchronized through a unified calendar, which has completely eliminated concerns about double bookings across platforms. Another standout feature for us has been the Owner’s Portal. As we expand our business model beyond arbitrage into co-hosting and property management, the ability to provide property owners with professional reporting and transparency is a major advantage. It gives our operation a level of professionalism that property owners expect. From a rental and booking management standpoint, Guesty brings everything into one place. Managing reservations, guest communication, and operational tasks is extremely efficient. The automations and integrations with tools like dynamic pricing and cleaning platforms allow us to streamline day-to-day operations and focus more on guest experience and growth. Customer support and onboarding were exceptional. My implementation specialist, \[sensitive content hidden\], was phenomenal. He took me from being completely new to the platform to being proficient in a very short period of time. The onboarding process was structured, informative, and he was always available between calls to answer questions and provide guidance. From a security and reliability standpoint, the system feels very stable and well designed. The centralized management of bookings and communication adds confidence that nothing falls through the cracks. Overall, considering the breadth of functionality—property management, booking management, automation, integrations, owner reporting, and support—Guesty delivers excellent value for the investment, especially for operators who plan to scale or manage properties for others. Cons Honestly, there isn’t much to dislike about the platform from an operational standpoint. The system is extremely robust and continues to evolve with new functionality. If I had to identify one area that still has room to grow, it would be the Guest App and guest-facing upsell capabilities. While the Guest App already provides a helpful centralized place for guests to access information during their stay, I would love to see Guesty continue expanding its capabilities—particularly around more dynamic upsell opportunities such as add-ons, experiences, early check-in, late checkout, or other revenue-enhancing features. The good news is that Guesty is clearly investing in expanding this area of the platform, and based on how quickly they continue to improve the system, I’m confident these types of enhancements will continue to develop. Overall, it’s a relatively small opportunity compared to the strength of the core platform and the operational efficiencies it delivers. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[iGMS](https://www.capterra.com/p/157033/iGMS/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing Guesty I ultimately choose Guesty because of all the things it can do including things others don't like 24/7 live agent support for guests, their own merchant account and a ton of new features constantly in development. Review Source Response from Guesty March 10, 2026 Hi John, Thank you for your detailed feedback and for choosing Guesty to support your short-term rental business. It is rewarding to know that our channel manager, Owner Portal, and onboarding support have been instrumental in helping you scale professionally. We also appreciate your constructive feedback regarding guest-facing upsell features; we are committed to building a platform that grows with your needs and are actively working on enhancing those capabilities to help you maximize revenue. Best regards, The Guesty Customer Experience Team DP Dainius P. Director Real Estate Used the software for: 1-2 years ### "StayInLondon recommends a robust PMS for Scaling Short-Term Rental Operations" February 28, 2026 5.0 We operate short-term rentals in London and use Guesty as our core property management system. It has allowed us to streamline booking management, automate guest communication, coordinate cleaning schedules, and maintain strong operational oversight across multiple listings. The automation workflows are one of the biggest advantages. Once properly configured, they significantly reduce manual messaging and minimise operational errors. Channel management across Airbnb and other platforms works reliably, and calendar synchronisation has been stable. The reporting functionality also provides useful visibility into occupancy, ADR, and overall performance — which is essential for revenue optimisation. Guesty is not a “lightweight” system — it’s built for serious operators. There is a learning curve, but once implemented correctly, it becomes a powerful operational framework. Pros We use Guesty to manage our short-term rental portfolio in London, and it has become the backbone of our operations. The platform centralises listings, guest communication, task management, and financial reporting in a way that makes scaling significantly easier. Cons It’s particularly strong for operators managing multiple units across Airbnb and other OTAs. The reporting tools also give clear visibility into occupancy and revenue trends. Pros: •Strong automation tools •Reliable multi-channel syncing •Centralised guest communication •Scalable for growing portfolios Switched from [RentalReady](https://www.capterra.com/p/216583/RentalReady/) We switched over 2 years ago from a PMS called Rental Ready Review Source Response from Guesty March 13, 2026 Hi Dainius, Thank you so much for your trust in Guesty over the last two years. We are thrilled to hear that our platform has become the backbone of your London operations and is helping you scale with ease. Building a reliable operational framework for serious operators like you is exactly why we do what we do, and we are committed to supporting your continued growth and revenue optimization. Best regards, The Guesty Customer Experience Team Rick S. Owner Hospitality Used the software for: 2+ years ### "Stay away from Guesty" April 15, 2026 1.0 Support is really horrible and that's not acceptable when you're trying to run a business. I've added payment processing and their price optimizer and have lots of issues with both. It seems products are not properly QA tested before they go to market. Pros The integrations work well and the UX has improved over time. The rest of the platform is average at best. I would not use this as your PMS. Way too many issues and when you need support, you can't get a response. Cons I've been on Guesty for 4 years and have added their Pricing Optimizer and Payment Processing over that time. I currently have nearly $25k stuck in their payment processing that for some reason, will not payout to my associated bank account. Over the last 2+ days, I have contacted multiple support channels using their ticketing system, phone and chat. I talked with a support rep who said my issue would be escalated and....nothing. I've also reached out to our Account Exec via email, who did respond with a suggestion to contact another rep, and that rep has not responded. A software is only as good as it's support staff as sooner than later, you will have an issue. Guesty is not worth it. Switched from [MyVR](https://www.capterra.com/p/127432/MyVR/) They sold to Guesty and were suggested to move to. Review Source Response from Guesty April 20, 2026 Hi Rick, Thank you for taking the time to share your detailed feedback. We’re truly sorry for the frustration you’ve experienced, particularly regarding the delays with your payouts and the difficulty in getting timely support. We understand how critical this is to your business, and we sincerely apologize for falling short. We also appreciate your acknowledgment of the improvements to our integrations and UX, though we recognize there is still significant work to be done to meet your expectations. Please know that your concerns are being taken very seriously. A member of our team will be reaching out to you shortly to better understand your situation and work toward a resolution as quickly as possible. We value your long-standing partnership and are committed to improving both our platform and the support we provide. Sincerely, The Guesty Customer Experience Team SL Steven L. Owner Hospitality Used the software for: 6-12 months ### "Powerful Channel Management for Scaling Short-Term Rentals" March 5, 2026 5.0 Overall, Guesty is a robust property management system designed for hosts and property managers who operate across multiple channels. It provides powerful automation and integrations that help streamline operations and reduce manual work. While it may take some time to learn and configure properly, once set up it becomes a reliable platform for managing reservations, guest communication, pricing integrations, and multi-channel distribution. Pros Guesty provides a strong centralized platform for managing listings across multiple channels like Airbnb, Vrbo, Booking.com, and direct websites. The channel synchronization works well and reduces the risk of double bookings. The automation tools for messaging, task management, and guest communication help streamline operations when managing multiple properties. The platform also integrates well with third-party tools like dynamic pricing engines, payment processors, and external booking sites. Overall, it provides the operational backbone needed to scale a short-term rental portfolio. Cons The platform can be complex to configure and there is a learning curve for new users. Some features require navigating multiple menus and settings, which can make day-to-day management less intuitive than simpler systems. Pricing can also become expensive as you scale or add additional modules. Occasionally, certain channel integrations require troubleshooting or support intervention when syncing settings across platforms. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty Pricing was a consideration and additional features not available in Hostaway that we wanted. The APIs for building our website were more powerful with Guesty. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Lack of features such as allowing multiple accounts for Channels Review Source Response from Guesty March 10, 2026 Hi Steven, Thank you for sharing your detailed feedback and for choosing Guesty as the operational backbone for your portfolio. We are glad to hear that our centralized platform, automation tools, and powerful APIs are helping you scale and streamline your multi-channel distribution. We also appreciate your honest input regarding the learning curve and pricing; building a trustworthy partnership means listening to these challenges, and we are committed to providing the support and resources needed to make your day-to-day management as intuitive as possible. Best regards, The Guesty Customer Experience Team BJ H. Owner - CEO Hospitality Used the software for: 6-12 months ### "Scalable Platform That Supports Growth and Operational Control" February 27, 2026 5.0 Overall, our experience has been very positive. Guesty has allowed us to operate more professionally, increase efficiency, and create consistency across our short-term rental portfolio. It has supported our growth while maintaining operational control and visibility. Like any powerful system, success depends on proper implementation, but once established, it becomes a strong foundation for scaling a vacation rental management business. We have also started to grow great ties with the people and team itself and highly recommend attending their annual GuestyVal for networking with like minded property managers and industry professionals. Pros The biggest advantage of Guesty is centralized control. Managing Airbnb, VRBO, direct bookings, messaging, automation, task management, and reporting within one ecosystem significantly reduces operational friction. As our portfolio has grown, Guesty’s automation tools have helped us standardize communication, streamline workflows, and minimize manual errors. The reporting and financial visibility are also strong, which is critical when advising homeowners and forecasting performance. Once workflows are properly built, the system becomes extremely powerful and scalable. Cons When we started our company in 2022, we started with Guesty. Yet, the accounting was not as robust as we were after. When we walked oud the door, we said we would be back when it was checking a few more boxes for us. We came back in June of 2025 after our bookkeeping team said the accounting module had been through changes and now had the features we required. There are still a few gaps in the accounting, but they have had a strong focus there and we are happy with where it is now and where it is headed. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty More comprehensive solution baked directly into their software. Track seemed dated again and Hostaway relied more on third parties than providing the solution within their software. Switched from [Streamline](https://www.capterra.com/p/89552/Streamline/) Streamline was becoming dated with no real focus on vital features (mobile, AI, etc.). Review Source Response from Guesty March 10, 2026 Hi BJ, Thank you for sharing such a detailed and thoughtful review of your journey with Guesty. We are thrilled to have you back and are glad to hear that the improvements to our accounting module and automation tools are supporting your company’s growth and professional standards. Building a reliable foundation for our partners is our top priority, and we appreciate your trust as we continue to refine our features and fill those remaining gaps. We also love hearing about the strong ties you have built with our team and look forward to seeing you at the next GuestyVal! Best regards, The Guesty Customer Experience Team Riley G. Owner Real Estate Used the software for: 2+ years ### "Guesty Review" February 23, 2026 5.0 I would give it a five-star review. It's absolutely amazing. Working with them truly is a partnership, not just a customer relationship. Pros Guesty's customer service has been absolutely amazing. They truly are partners. I love the software. I'm very happy with the service and highly recommend it. Cons My one suggestion is building out operations a little better. I think it would be great if operations got to a little bit higher level. Alternatives considered [Streamtime](https://www.capterra.com/p/133010/Streamtime/) Reason for choosing Guesty Guesty is definitely doing the mess improvement of any company. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) I got poor customer service from Host Away, and that's where Guesty completely took over. Review Source Response from Guesty February 27, 2026 Hi Riley, Thank you so much for your kind words and for choosing Guesty as your partner. We are thrilled to hear that our customer service has made such a positive impact on your experience and that you are enjoying the software. We truly value the partnership we have built with you. We have also taken note of your suggestion regarding the operations module; we are constantly working to level up our features to better support your business needs. Your trust means everything to us, and we look forward to continuing this journey together. Best regards, The Guesty Customer Experience Team Michael H. Co Founder Hospitality Used the software for: 2+ years ### "Extremely Satisfied User of over 5 years" March 2, 2026 5.0 Pros Truly turnkey, all in one PMS. For rentals, apart-hotels, and boutique operating - there is NOTHING better. Native Channel Manager, Unified Inbox, easy to use UI, Multi Calendar view, Content API, property setup, and so much more. I've been a heavy user of guesty for over 5 years - there really is nothing better. As of late, you can also reach customer service agents directly for technical issues, which is huge. Security has improved, and all the new add-ons have further added to the value Guesty offers. Cons Cache and memory issues - sometimes leading to the need to refresh the web app many times. Other than that, trivial issues. Review Source Response from Guesty March 11, 2026 Hi Michael, Thank you so much for your incredible feedback and for being such a loyal member of the Guesty community for over five years. We are thrilled to hear that our all-in-one PMS, Native Channel Manager, and Unified Inbox have been instrumental in supporting your rentals and boutique operations. Your trust in our platform means the world to us, and we are glad to see that our improvements to customer service and security are making a positive difference in your experience. We also appreciate you bringing the cache and memory issues to our attention. Please know that our team is constantly working to optimize the web apps performance to ensure a smoother, more reliable experience for you. We are committed to building on this partnership and providing the turnkey solutions you need to keep your business thriving. Best regards, The Guesty Customer Experience Team RC Raam C. Listing Manager Hospitality Used the software for: 2+ years ### "Powerful Property Management Platform for Short-Term Rentals" April 1, 2026 5.0 Overall, my experience with Guesty has been very positive. The platform provides powerful tools that simplify managing multiple short-term rental listings across different booking channels. Automation features, centralized communication, and reliable synchronization help save time and reduce manual work. While there is a learning curve at the beginning and the pricing may be higher for smaller hosts, the efficiency and organization it brings to property management make it a valuable solution for growing rental businesses. Pros What I liked most about Guesty is how it simplifies managing multiple rental properties. The synchronization across booking platforms works reliably, which helps avoid scheduling conflicts and saves a lot of time. I also found the dashboard helpful for managing reservations, payments, and guest communication in one place. The platform feels secure when handling payments, and the support team has been responsive when questions come up. While small bugs occasionally happen, they are usually resolved quickly. Overall, Guesty provides strong value for property managers who want automation and centralized control of their listings. Cons The pricing can be a bit expensive for smaller property managers, and some advanced features are only available in higher-tier plans. The interface may feel overwhelming at first due to the number of tools available. Occasionally there are minor bugs or delays in synchronization across channels, and customer support response times can sometimes vary depending on the issue. Switched from [Avantio](https://www.capterra.com/p/134278/Avantio/) We decided to move from Avantio to Guesty because we wanted a platform that made managing multiple listings simpler. Guesty offers better channel synchronization and a more intuitive dashboard for handling reservations, guest messages, and payments. The automation features were another big reason for the switch, since they help reduce manual work and keep operations organized. Overall, Guesty felt like a better fit for scaling and managing our properties more efficiently. Review Source Response from Guesty April 7, 2026 Hi Raam, Thank you for sharing your feedback with us. We are glad to hear that Guesty is helping you simplify your property management and save time through our automation and synchronization tools. We appreciate your trust in us as you scale your business and are committed to continuing to support your growth with reliable solutions. Best regards, The Guesty Customer Experience Team MZ Michael Z. ceo Real Estate Used the software for: 2+ years ### "Powerful All-in-One Platform for Managing and Scaling Vacation Rentals" March 12, 2026 5.0 Overall, our experience with Guesty has been very positive. It has allowed us to operate a professional vacation rental management program with greater organization, automation, and visibility across our portfolio. The platform helps keep bookings, guest communication, payments, and internal operations all in one place, which makes managing multiple properties significantly more efficient. For property managers looking for a comprehensive system to support growth and streamline operations, Guesty is a very strong solution. Pros The biggest benefit is having everything centralized in one platform. Guesty integrates channel management, guest messaging, payment processing, task management, and reporting into a single system, which simplifies day-to-day operations. The automation tools are particularly valuable. Automated guest messaging, workflow triggers, and task assignments help streamline operations and reduce manual work. The multi-calendar and reservation management tools also make it easy to track bookings across multiple properties and channels. Another major advantage is scalability. As our rental management program has grown, Guesty has been able to support the increase in listings and bookings without requiring us to change systems or add multiple additional tools. Cons Because Guesty is a very robust platform, there can be a learning curve when first getting started. Setting up automations, workflows, and integrations properly takes time and planning. There are also occasional interface changes or updates that require some adjustment. Customer support is generally very helpful. The automation tools are particularly valuable. Automated guest messaging, workflow triggers, and task assignments help streamline operations and reduce manual work. The multi-calendar and reservation management tools also make it easy to track bookings across multiple properties and channels. Another major advantage is scalability. As our rental management program has grown, Guesty has been able to support the increase in listings and bookings without requiring us to change systems or add multiple additional tools. Review Source Response from Guesty March 27, 2026 Hi Michael, Thank you for sharing your experience with Guesty. We are thrilled to hear that our platform has become a trusted partner in scaling your rental management program and centralizing your operations. We understand that a robust system comes with a learning curve, and we are committed to supporting you through every update and automation setup to ensure your continued success. Your trust means everything to us, and we look forward to growing alongside your portfolio. Best regards, The Guesty Customer Experience Team ML Marco L. Owner Real Estate Used the software for: 6-12 months ### "Guesty experience" March 30, 2026 3.0 Pros What I appreciate most about Guesty is the daily summary, which clearly shows check-ins, check-outs, turnovers, and the total number of properties currently occupied. The calendar is also highly visual and intuitive, making it much easier to manage reservations efficiently. Cons In recent times, we have encountered several operational issues in managing our properties: Synchronization problems and loss of configurations following certain updates on the site; When the same guest books more than one apartment, sending the link through the guest app often causes a bug, forcing us to repeat the process multiple times; Identical configurations applied to all units within the same property do not always work consistently: some settings function correctly for all apartments except one, without any apparent reason; The “Find Availability” button frequently freezes the calendar, blocking dates even when there are no new bookings. We cannot resolve this independently and always need to open a support ticket; Property addresses are often automatically translated into English, which is the original language of the site. However, since we operate in Italy and configure everything in Italian, on our Guesty site — where guests can book directly — the addresses appear inconsistently. For example, two apartments in Bergamo show as “Lombardia” and “Lombardy.” When the search engine tries to identify the cities, it treats them as two different locations, forcing us to correct each one manually. These issues significantly slow down our daily operations and create challenges in managing bookings. Switched from [Beddy](https://www.capterra.com/p/253550/Beddy/) We were looking for a channel manager with more functionalities to simplify and streamline our daily operations Review Source Response from Guesty March 31, 2026 Hi Marco, Thank you for sharing such detailed feedback. We truly appreciate you highlighting what’s working well, especially the daily summary and calendar. We're very sorry to hear about the operational issues you’ve encountered. We understand how disruptive these can be to your daily workflow, and this is not the experience we want for you. Please rest assured that we’re taking this seriously. To assist you further, could you please share your contact details so we can reach out directly and help resolve these issues as quickly as possible? Your feedback is incredibly valuable, and we’re committed to making this right. Sincerely, The Guesty Customer Experience Team MC Maria-Vittoria C. Owner Real Estate Used the software for: 6-12 months ### "Avoid, at all cost - Use Hospitable instead" February 15, 2026 1.0 We switched to Guesty Pro after six years of hosting, and it was, without exaggeration, one of the worst operational decisions we’ve made. Onboarding took weeks — far longer than represented — and the setup process lacked coordination. The distribution did not deliver as expected, and integrations created more friction than efficiency. The VRBO integration was particularly problematic, resulting in syncing errors and ongoing manual oversight. More concerning was the impact on our accounting. Reporting and payout reconciliation created material bookkeeping complications that had to be unwound after we exited. The cancellation experience compounded the frustration, with continued billing despite prior notice. For small to mid-sized operators seeking stability, automation, and clean integrations, this was not our experience. We ultimately moved to Hospitable, and the difference has been significant: smoother channel sync, faster onboarding, simpler reporting, and far less operational friction. Switching back to a streamlined system restored control over our listings and our financials. Pros I wanted to be able to list on channels beyond AirBnb and VRBO. That was the promise and we hoped they would fulfill it. Cons Onboarding was slow and disorganized, taking weeks longer than represented. Distribution was inconsistent, and channel integrations — particularly with VRBO — created syncing issues, listing discrepancies, and booking confusion that required constant manual correction. The accounting and reporting created significant reconciliation problems and made a complete mess of our books. Payout reporting lacked clarity, and cleaning up the financial records after leaving the platform required substantial time and effort. When we attempted to cancel (after providing prior notice), billing continued. The cancellation process was unnecessarily difficult and felt structured to retain rather than resolve. Alternatives considered [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty I was told Guesty could handle bookings and listings across muliple channels Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) I was hoping to list on more channels to expand our bookings Review Source Response from Guesty February 24, 2026 Hi Maria-Vitorria, Thank you for taking the time to provide such detailed feedback. We sincerely regret that your experience with Guesty Pro did not meet the expectations set during the sales and onboarding process. We fully understand how critical reliable integrations, accurate financial reporting, smooth onboarding, and a straightforward cancellation process are to your operations. It’s concerning to hear that syncing issues, reconciliation challenges, and billing frustrations created operational strain instead of delivering the efficiencies you were seeking. Please know that your feedback is being taken seriously. A member of our team will be reaching out to you directly to review your experience in more detail and address the concerns you’ve raised. We appreciate the opportunity to learn from this and work toward restoring your confidence. Sincerely, The Guesty Customer Experience Team Julian F. MD Real Estate Used the software for: 2+ years ### "Guesty must be the best" March 2, 2026 5.0 Great, and I'm a loyal customer of 5 years now. Wouldn't consider moving PMS unless they were able to display some seriously good USP! Pros Has to be the leading PMS for vacation rentals right now. Full of features, powerful and reliable. Decent support available, and business development always in mind. Cons Password requirements, and user permissions management can be a bit clunky. Payout information can be tricky and reporting / analytics isn't as good as some other available. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Guesty has better features to promote over more channels and direct Review Source Response from Guesty March 10, 2026 Hi Julian, Thank you so much for being a loyal customer for the past five years and for your kind words about our platform’s reliability and features. We truly value the trust you have placed in Guesty. We also appreciate your honest feedback regarding password requirements, user permissions, and reporting; please know that we are committed to refining these areas to provide a more seamless experience for you. Best regards, The Guesty Customer Experience Team LL Lina L. General Manager Real Estate Used the software for: 2+ years ### "Recommended STR Platform!" March 23, 2026 5.0 I have used Guesty for a couple of years now, transition was easy and their accounts management also provides industry updates and advice. The support team is responsive. Pros Customer Support, the team is lovely and always stay updated relating industry changes. There is always ongoing innovation and development to improve their product which is very important as the short term industry is heavily reliant on technology. Cons Pricing is not very competitive compared to other channels. However, it is fairly important to note that they do have a very broad range of services which makes the pricing fair for the service they provide. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) User Interface and mobile app is important to our team as we use this daily and we are remote Review Source Response from Guesty March 24, 2026 Hi Lina, Thank you so much for sharing your feedback and for your continued partnership over the last few years. We are thrilled to hear that our customer support and innovation have been valuable to your business, as we are dedicated to staying ahead of industry changes to support your growth. We appreciate your transparency regarding our pricing and are glad you find the range of services we offer provides fair value for your investment. We look forward to continuing to build this trust and supporting your remote team with a reliable interface and mobile app. Best regards, The Guesty Customer Experience Team CS Craig S. Owner Real Estate Used the software for: 1-2 years ### "Satisfied Operator" March 30, 2026 5.0 It has been good, I find the ticketing system with questions or issues very effective-I look forward to continued enhancements Pros Automated messaging, integration with platforms-I like how I can coordinate my calendar with some "non listing" properties Cons I wish it had a better calendar view where all properties could be consumer facing at one time The CRM I find a bit clunky, I have not found a way to be effective with it yet Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty I did not see enough benefit to move from Guesty Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) I crossed the 4 threshold minimum to move to the Pro product Review Source Response from Guesty March 31, 2026 Hi Craig, Thank you for sharing your experience with Guesty. We are pleased to hear that our automated messaging and platform integrations, especially for your non-listing properties, are helping you coordinate your business more effectively. We sincerely value your feedback regarding the calendar view and the CRM; building trust with our users means taking these insights to heart as we work on future enhancements to make our tools more intuitive for you. It is great to know our ticketing system has been a reliable resource, and we look forward to continuing to support your growth as you transition to our Pro product. Best regards, The Guesty Customer Experience Team IH Ismael H. CUSTOMER SERVICE Recreational Facilities and Services Used the software for: 6-12 months ### "Powerful, reliable, and worth the investment" March 5, 2026 5.0 Once you understand how the system logic works, managing multiple platforms like Airbnb, Booking.com, and VRBO becomes incredibly easy and intuitive. It effectively eliminates the stress of overbookings and manual updates, as everything syncs seamlessly in real-time. Pros Our experience with this platform has been exceptional. The onboarding process was seamless, allowing us to integrate our portfolio quickly. The property, rental, and booking management tools are robust and intuitive, significantly streamlining our daily operations. We also highly value the top-tier security features that keep our data safe. Additionally, the customer support team is incredibly responsive and helpful. Given the efficiency we’ve gained, it offers excellent value for money. Highly recommended! Cons While Guesty is incredibly powerful, what I liked least is the steep learning curve during the initial setup. Because the platform is so feature-rich, it takes some time to fully master all the tools and automation rules. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) It's a bit more complicated to use and didn't give us any more tools Review Source Response from Guesty March 10, 2026 Hi Ismael, Thank you for your wonderful feedback and for choosing Guesty to manage your portfolio. We are thrilled to hear that our tools and support team have provided such great value to your operations. We also appreciate your comments regarding the initial learning curve; we are dedicated to providing the resources and support needed to help you master our feature-rich platform so you can continue to scale with confidence. Best regards, The Guesty Customer Experience Team MM Manuel M. CEO Real Estate Used the software for: 1-2 years ### "Guesty Review" December 9, 2025 5.0 My overall experience with Guesty has been positive. The platform centralizes our operations, automates many of our processes, and helps manage multiple channels efficiently. There is still room for improvement in certain areas, but overall it has been a reliable tool for scaling our property management business. Pros Monthly updates always looking to add new features. Instant connectivity with OTAs to secure no double bookings and also the onboarding process as well as support. What has been amazing for me is the owners portal were they can access their calendar, view reservations and block dates for personal use, this has given my company a great transparency view from their perspective. Cons I added guesty accounting and it has not worked for me. Since I live in mexico, it is not an option to add multiple taxes and I have not been able to automize my owner reports. Alternatives considered [Icnea](https://www.capterra.com/p/227771/Icnea/)[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Guesty We chose Guesty because it offered the most complete and scalable solution for professional property management. Its automation tools, channel integrations, unified inbox, and financial features were significantly more robust than the alternatives. Review Source Response from Guesty December 11, 2025 Hi Manuel, Thank you for sharing your feedback and for choosing Guesty. We’re glad to hear that our frequent updates, OTA connectivity, support, and especially the Owners Portal have helped bring transparency and efficiency to your operations. We appreciate your honesty regarding Guesty Accounting. We understand the challenges with tax setup and automated owner reports in Mexico, and we’ve shared your input with our product team as we work to improve these features. It’s great to know Guesty has helped centralize your processes, automate daily tasks, and support your growth across multiple channels. We’re grateful you selected Guesty over other solutions and remain committed to helping you succeed. Best regards, The Guesty Customer Experience Team EC Eddie C. Owner Real Estate Used the software for: 2+ years ### "Guesty Makes Hosting Possible for US" December 3, 2025 5.0 NOTE: READ ALL BELOW I'm a busy commercial real estate professional. We decided to use airbnb for a property we owned, shortly after Airbnb came to NC. Almost immediately I discovered that the communication was an issue. Soon after, Guesty started offering their service in NC and we were among their first users. For over a decade, we've hosted thousands of guests during thousands of stays amounting to thousands of nights on the Airbnb platform. We simply couldn't do this without Guesty. This was written before I received your nearly 200% fee increase notice this am. This increase + Airbnb's recent increase + State and local taxes means we're paying about 23% for software services which are increasingly performed by AI. Please tell me how I can have a Bot earn and pay our mortgages, property taxes, cleaning, maintenance, etc. in order to keep my short term rentals viable. Pros Guesty has been our "go to" partner for guest communications since shortly after they were founded over a decade ago. We own and manage 8 Airbnb's in 3 towns and their system has proven invaluable. Cons Don't really have any cons. The system works well overall. The good far outweighs the bad. If I could think of anything bad, it would be that they no longer pull the information from my Airbnb site to set up a new listing. I have to do it myself. Review Source Response from Guesty December 5, 2025 Hi Eddie, Thank you for your long-term trust and for sharing your experience! We’re thrilled to hear that Guesty has been a reliable partner in managing your Airbnb properties over the past decade and has helped simplify guest communications at scale. We appreciate your feedback regarding the listing setup process and understand your concerns about costs and fees. Your input is valuable as we continue to evaluate ways to provide maximum efficiency and value, especially as automation and AI play a larger role in property management. We’re committed to supporting your success and will consider your feedback for future improvements. Best regards, The Guesty Customer Experience Team GJ Gabriele J. owner of holiday apartment rental agency Leisure, Travel & Tourism Used the software for: Less than 6 months ### "A Strong All-in-One Solution With Room to Grow" December 3, 2025 4.0 Overall, my experience has been very positive, and I’m truly glad I switched to Guesty. I’m giving 4 out of 5 stars because, as mentioned, there’s still some room to grow. Pros I really appreciated the setup process, the automated messaging, and the calendar. The ability to create different rate categories and the all-in-one solution for agencies is extremely valuable. I also find Trust Accounting and the financial management tools very exciting. The live support is great too—quick and helpful responses. Cons Guesty still has room for improvement in the German-speaking market. Some processes aren’t fully optimized yet, so you occasionally need to work with temporary workarounds. There is definitely potential to refine a few areas. That said, the Guesty team is very open to suggestions and genuinely tries to implement improvements, which I really appreciate. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/) Reason for choosing Guesty recommendation of a friend, trust accounting tool Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) As an agency, I needed more features than Smoobu was able to offer. Review Source Response from Guesty December 4, 2025 Hi Gabriele, Thank you so much for your thoughtful review and for sharing your experience with Guesty! We’re delighted to hear that the setup process, automation, calendar, rate management, Trust Accounting, and live support have been valuable for your agency. We truly appreciate your honest feedback about opportunities for improvement in the German-speaking market. It’s great to hear that you’ve felt heard by our team, as your suggestions help shape ongoing enhancements. We’re glad Guesty could offer the advanced features you needed, and we’re grateful for your trust and recommendation. Thanks for choosing Guesty. We’re excited to continue growing with you! Best regards, The Guesty Customer Experience Team JG Julian G. VA Hospitality Used the software for: 6-12 months ### "Virtual Assistant " December 4, 2025 5.0 he platform offers strong automation features, reliable channel management, and helpful tools that streamline day-to-day operations Pros Overall, Guesty has been a strong tool for managing our properties. The automation and organization it provides have been very helpful, and aside from some accounting/reporting improvements we’d like to see, the experience has been good. Cons The platform is organized and powerful, but there are still some pain points, mainly around accounting details and payout reporting. More clarity around deposits, guest names, reservation dates, and reservation IDs would make reconciliation much easier. Despite that, the system has generally worked well for our needs. Alternatives considered [Streamline](https://www.capterra.com/p/89552/Streamline/) Reason for choosing Guesty We switched from Cloudbeds to Guesty because Guesty provides stronger automation and channel management features that better support our property management workflow. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) We switched from Cloudbeds to Guesty because Guesty provides stronger automation and channel management features that better support our property management workflow. Review Source Response from Guesty December 5, 2025 Hi Julian, Thank you for your thoughtful review and for trusting Guesty to support your operations. We’re glad to hear that our automation and channel management tools have been a strong fit for your workflow and have helped streamline your day-to-day operations. We truly appreciate your feedback on accounting and payout reporting clarity. This is valuable input that helps guide future improvements. We’re grateful you chose Guesty, and we look forward to continuing to support your growth. Best regards, The Guesty Customer Experience Team PP Pablo P. Ops Hospitality Used the software for: 6-12 months ### "The Best Investment We’ve Made for Our Operations" November 21, 2025 5.0 As an opportunity for improvement: the guest messaging functionality feels slow and is still far behind Airbnb’s native chat in terms of features. Guesty does not automatically translate messages (and you can only translate the last message received), and switching quickly between conversations feels somewhat heavy. Pros Guesty has been a key partner in helping us scale our business without compromising the quality and attention to detail we’re known for. Its platform, secure, comprehensive and flexible, has allowed us to integrate our unique processes into the reservation management flow, as well as incorporate functionalities that we previously had to run separately from our PMS (Pricing, Locks Manager, Task Managers) Switched from [Rental Ninja](https://www.capterra.com/p/10009121/Rental-Ninja/) No API, Poor accounting functionality, poor UX Review Source Response from Guesty November 28, 2025 Hi Pablo, Thank you for your feedback! We’re thrilled to hear that Guesty has helped you scale your business while maintaining quality and integrating your unique processes. It’s great to know that our platform, pricing, locks, and task management tools have been valuable for your operations. We appreciate your suggestions regarding guest messaging and translation features. We understand how important smooth and efficient communication is, and your feedback has been shared with our product team for consideration in future improvements. Thank you for trusting Guesty to support your business growth. Best regards, The Guesty Customer Experience Team TD Thomas D. COO Hospitality Used the software for: 1-2 years ### "COO, OWNER" March 30, 2026 5.0 Excellent, the use of Guesty Services has allowed us to obtain 5 star reviews the majority of time. The use of guesty Services has allowed us to handle a scaled up bookings that we wanted to achieve. Pros Customer response, they listen to us and then provide new services. Our representative is extremely knowledgeable and when she does not have The answer she will go get it for us or turn it into her staff to create a solution Cons Not sure there is much to dislike, cost is always an issue but the services provided seem to be in alignment with the value received Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Guesty Best bang for our buck. Customer service support Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Cost and features offered that we need to increase our revenue Review Source Response from Guesty March 31, 2026 Hi Thomas, Thank you so much for your kind words and for trusting Guesty to help scale your business. We are delighted to hear that your representative has been able to provide the knowledgeable support and solutions you need to succeed. Building a reliable partnership with you is our top priority, and we are committed to ensuring our features and services continue to deliver the high value and 5-star results you expect. Best regards, The Guesty Customer Experience Team HH Howard H. VA Consultant Hospitality Used the software for: 2+ years ### "Great tool for managing STRs" November 26, 2025 5.0 Guesty has helped me run my rentals more efficiently and reduced a lot of stress. It has made it easier to grow while keeping guests happy and my team organized. Pros Guesty helps me keep everything in one place and saves me a ton of time. Messaging, task management, and channel syncing all work smoothly. I also like that support is quick to respond and actually tries to help, not just push articles. Cons There is a bit of a learning curve at first, especially when setting up automations, and a few parts of the interface could be easier to navigate. I wish there were more videos or blogs about automation. Switched from [FantasticStay](https://www.capterra.com/p/175865/FantasticStay/) Fantastic Stay was too buggy. They made it clear they weren't going to maintain the product that I was using during their switch to AI. Review Source Response from Guesty December 1, 2025 Hi Howard, Thank you for taking the time to share your feedback! We’re delighted to hear that Guesty has helped streamline your operations and save valuable time, especially through unified messaging, task management, and reliable channel syncing. It’s also great to know our support team has been there when you need them. We appreciate you calling out the learning curve and navigation challenges. Automation is a powerful part of the platform, and your suggestion for more educational videos and content is extremely valuable. We’ll make sure this is shared with the relevant teams. We’re glad Guesty has reduced stress and supported your business growth while keeping guests and your team happy. Thanks again for choosing us. We’re excited to continue being part of your success! Best regards, The Guesty Customer Experience Team KC Keiran C. Head of Sales and Distribution Real Estate Used the software for: 1-2 years ### "Great big-picture software, falls down on the small features" November 21, 2025 3.0 I think Guesty is great and the continued investment in the software and features is especially helpful with a growing portfolio like ours. The biggest picture pieces are great and it's genuinely a software we're happy to keep growing with, but the smaller changes that mount up day to day do m make it a little taxing sometimes whereas these are extremely small feature changes that would make a huge impact on the day to day use for all of my teams. Pros Easy set up, easy management of reservations, and the search bar works flawlessly for finding specific properties or units which is super helpful in a portfolio of our size. The app and automation features are also top-notch, and very happy to now have payment integrations. Guesty is very great at the "big picture" features. Cons The fall down in my review comes from oversight on the smaller details in the software. Actually making changes to reservations is very limited. Even with the accounting modules set up, I'm unable to make changes to commission payments if we've struck undue deal with an agent, or even change the booking source at all after entering a reservation. Having to cancel and re-add a booking to make these changes then massively interferes with other apps we integrate into the guest journey creating unnecessary work for extremely small changes. That's my main gripe. The availability search function also needs an upgrade. We have a large portfolio and things like being able to do a minimum AND maximum number of bedrooms on the search instead of just a min would be extremely helpful. Alternatives considered [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing Guesty Value for money and speedy set up were key as we needed a very quick changeover Review Source Response from Guesty November 27, 2025 Hi Kieran, Thank you for sharing your feedback. We’re happy to hear that the setup, reservation management, search tools, app features, and payment integrations have been helpful for your growing portfolio. We’re sorry for the challenges you've experienced, and we understand how these small daily inefficiencies add up. And we’ve shared your suggestions with our product team for review. We appreciate your continued trust in Guesty and are committed to improving both the big features and the day-to-day details to better support you and your team. Sincerely, The Guesty Customer Experience Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.