# Page 3 | Guesty Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Guesty the right Hospitality Property Management solution for you? Explore 473 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159377/Guesty/reviews --- Guesty 4.4 (473) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 3 - Reviews of Guesty ## Showing most helpful reviews Showing 51-75 of 473 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VM Victoria M. Property Manager Real Estate Used the software for: Less than 6 months ### "Disappointed and other words I cannot say." November 26, 2025 1.0 Was great until we tried to start connecting to other sites other than airbnb. SO far been a lot of wasted time and no results or explanation as to why we cannot connect to the OTA'S Pros The people are very nice, I think if the system worked like it should it would be useful but right now we are losing time and money because your team cannot fix our connection issues with VRBO. Since we connected with guesty our booking are in the tank. I do not know if that is because we are connected to guesty or what. WE are seeing high increases around us but we are not increasing bookings and I cannot explain why. Cons we still are not connected to VRBO after 3 weeks. Now I am having trouble connecting to booking.com. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) We thought you would offer better support because we have bought into all your products we are adding the lock system as well if we could get our locks all set up on wifi locks. We thought you would make our listings easier to set up along multiple channels and so far we have had nothing but problems connecting to VRBO and now I am having trouble connecting to booking Review Source Response from Guesty November 28, 2025 Hi Victoria, Thank you for sharing your feedback, and we’re truly sorry for the ongoing difficulties with your Vrbo and Booking.com connections. We understand how serious this is, especially when it affects bookings, time, and revenue. This is not the experience we aim to provide, and we want to get this resolved as quickly as possible. To investigate your case urgently and ensure the right team steps in, could you please share your account email or Customer ID? Once received, we’ll review your connection setup and reach out directly with next steps and a clear resolution plan. We appreciate your patience and want to make sure your Guesty setup supports your business rather than disrupts it. We’re here to help get things back on track. Sincerely, The Guesty Customer Experience Team EC Eddie C. Owner Real Estate Used the software for: 2+ years ### "Guesty Makes Hosting Possible for US" December 3, 2025 5.0 NOTE: READ ALL BELOW I'm a busy commercial real estate professional. We decided to use airbnb for a property we owned, shortly after Airbnb came to NC. Almost immediately I discovered that the communication was an issue. Soon after, Guesty started offering their service in NC and we were among their first users. For over a decade, we've hosted thousands of guests during thousands of stays amounting to thousands of nights on the Airbnb platform. We simply couldn't do this without Guesty. This was written before I received your nearly 200% fee increase notice this am. This increase + Airbnb's recent increase + State and local taxes means we're paying about 23% for software services which are increasingly performed by AI. Please tell me how I can have a Bot earn and pay our mortgages, property taxes, cleaning, maintenance, etc. in order to keep my short term rentals viable. Pros Guesty has been our "go to" partner for guest communications since shortly after they were founded over a decade ago. We own and manage 8 Airbnb's in 3 towns and their system has proven invaluable. Cons Don't really have any cons. The system works well overall. The good far outweighs the bad. If I could think of anything bad, it would be that they no longer pull the information from my Airbnb site to set up a new listing. I have to do it myself. Review Source Response from Guesty December 5, 2025 Hi Eddie, Thank you for your long-term trust and for sharing your experience! We’re thrilled to hear that Guesty has been a reliable partner in managing your Airbnb properties over the past decade and has helped simplify guest communications at scale. We appreciate your feedback regarding the listing setup process and understand your concerns about costs and fees. Your input is valuable as we continue to evaluate ways to provide maximum efficiency and value, especially as automation and AI play a larger role in property management. We’re committed to supporting your success and will consider your feedback for future improvements. Best regards, The Guesty Customer Experience Team AT Amar T. Marketing and Guest Satisfaction Hospitality Used the software for: 6-12 months ### "Powerful PMS for Multi-Channel Villa Management with Great Automation" November 26, 2025 5.0 Overall, our experience has been positive. Guesty has helped streamline daily operations, improve response speed, and reduce errors by centralizing bookings, guest communication, and team workflows. Once it’s properly set up, it runs smoothly and supports scalable growth. Customer support is generally helpful, though response times can vary depending on the issue. I’d recommend Guesty to property managers or villa operators who want strong channel management and automation—just expect a bit of onboarding time to get the most out of it. Pros Guesty has been a solid all-in-one PMS for our villa operations. I really like the channel manager and unified inbox—having Airbnb/Booking.com messages, reservations, and guest details in one place saves a lot of time. The automation tools (pre-arrival, check-in, house rules, follow-ups) are super helpful for maintaining consistent guest communication. Calendar sync and task management also make it easier to coordinate housekeeping and operations across multiple properties. Overall, it helps us stay organized and reduce manual work. Cons The platform can feel a bit complex at first, especially when setting up automations, rates, and integrations. Some settings are not very intuitive and require a learning curve. Occasionally, certain OTA updates (like special requests or small booking changes) take time to reflect, and troubleshooting integrations can be slow. Reporting is useful, but I’d love more customizable dashboards and easier export options. Review Source Response from Guesty November 27, 2025 Hi Amar, Thank you for your feedback! We’re glad Guesty has helped streamline your villa operations, centralize bookings, and improve efficiency with automation and task management. We’re sorry for any challenges with setup, integrations, or reporting, and your suggestions have been shared with our product team. We appreciate your trust and are committed to making Guesty even more intuitive and effective for property managers. Sincerely, The Guesty Customer Experience Team AN Achraf N. reservation Real Estate Used the software for: Less than 6 months ### "Great Features, Needs Better Performance Stability" November 24, 2025 5.0 My overall experience with Guesty has been positive. The platform is user-friendly, helps streamline operations, and makes managing reservations much easier. Although there are moments when the system hangs or slows down, it still provides solid tools and features that support daily property management effectively. Pros What I liked most about Guesty is how user-friendly and efficient the platform is. It simplifies daily operations, saves time, and makes managing reservations much smoother and more organized Cons What I liked least about Guesty is that the system occasionally hangs or becomes slow, which can interrupt workflow and make certain tasks take longer than expected Review Source Response from Guesty November 27, 2025 Hi Achraf, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team GJ Gabriele J. owner of holiday apartment rental agency Leisure, Travel & Tourism Used the software for: Less than 6 months ### "A Strong All-in-One Solution With Room to Grow" December 3, 2025 4.0 Overall, my experience has been very positive, and I’m truly glad I switched to Guesty. I’m giving 4 out of 5 stars because, as mentioned, there’s still some room to grow. Pros I really appreciated the setup process, the automated messaging, and the calendar. The ability to create different rate categories and the all-in-one solution for agencies is extremely valuable. I also find Trust Accounting and the financial management tools very exciting. The live support is great too—quick and helpful responses. Cons Guesty still has room for improvement in the German-speaking market. Some processes aren’t fully optimized yet, so you occasionally need to work with temporary workarounds. There is definitely potential to refine a few areas. That said, the Guesty team is very open to suggestions and genuinely tries to implement improvements, which I really appreciate. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/) Reason for choosing Guesty recommendation of a friend, trust accounting tool Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) As an agency, I needed more features than Smoobu was able to offer. Review Source Response from Guesty December 4, 2025 Hi Gabriele, Thank you so much for your thoughtful review and for sharing your experience with Guesty! We’re delighted to hear that the setup process, automation, calendar, rate management, Trust Accounting, and live support have been valuable for your agency. We truly appreciate your honest feedback about opportunities for improvement in the German-speaking market. It’s great to hear that you’ve felt heard by our team, as your suggestions help shape ongoing enhancements. We’re glad Guesty could offer the advanced features you needed, and we’re grateful for your trust and recommendation. Thanks for choosing Guesty. We’re excited to continue growing with you! Best regards, The Guesty Customer Experience Team JG Julian G. VA Hospitality Used the software for: 6-12 months ### "Virtual Assistant " December 4, 2025 5.0 he platform offers strong automation features, reliable channel management, and helpful tools that streamline day-to-day operations Pros Overall, Guesty has been a strong tool for managing our properties. The automation and organization it provides have been very helpful, and aside from some accounting/reporting improvements we’d like to see, the experience has been good. Cons The platform is organized and powerful, but there are still some pain points, mainly around accounting details and payout reporting. More clarity around deposits, guest names, reservation dates, and reservation IDs would make reconciliation much easier. Despite that, the system has generally worked well for our needs. Alternatives considered [Streamline](https://www.capterra.com/p/89552/Streamline/) Reason for choosing Guesty We switched from Cloudbeds to Guesty because Guesty provides stronger automation and channel management features that better support our property management workflow. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) We switched from Cloudbeds to Guesty because Guesty provides stronger automation and channel management features that better support our property management workflow. Review Source Response from Guesty December 5, 2025 Hi Julian, Thank you for your thoughtful review and for trusting Guesty to support your operations. We’re glad to hear that our automation and channel management tools have been a strong fit for your workflow and have helped streamline your day-to-day operations. We truly appreciate your feedback on accounting and payout reporting clarity. This is valuable input that helps guide future improvements. We’re grateful you chose Guesty, and we look forward to continuing to support your growth. Best regards, The Guesty Customer Experience Team PP Pablo P. Ops Hospitality Used the software for: 6-12 months ### "The Best Investment We’ve Made for Our Operations" November 21, 2025 5.0 As an opportunity for improvement: the guest messaging functionality feels slow and is still far behind Airbnb’s native chat in terms of features. Guesty does not automatically translate messages (and you can only translate the last message received), and switching quickly between conversations feels somewhat heavy. Pros Guesty has been a key partner in helping us scale our business without compromising the quality and attention to detail we’re known for. Its platform, secure, comprehensive and flexible, has allowed us to integrate our unique processes into the reservation management flow, as well as incorporate functionalities that we previously had to run separately from our PMS (Pricing, Locks Manager, Task Managers) Switched from [Rental Ninja](https://www.capterra.com/p/10009121/Rental-Ninja/) No API, Poor accounting functionality, poor UX Review Source Response from Guesty November 28, 2025 Hi Pablo, Thank you for your feedback! We’re thrilled to hear that Guesty has helped you scale your business while maintaining quality and integrating your unique processes. It’s great to know that our platform, pricing, locks, and task management tools have been valuable for your operations. We appreciate your suggestions regarding guest messaging and translation features. We understand how important smooth and efficient communication is, and your feedback has been shared with our product team for consideration in future improvements. Thank you for trusting Guesty to support your business growth. Best regards, The Guesty Customer Experience Team MR Mike R. Manager Hospitality Used the software for: 2+ years ### "Not that thrilled " December 1, 2025 3.0 It's what we have. These portals seem to be bought and sold constantly making few improvements to the user Pros It works fairly well. Don't forget to refresh often or it gives bad data. I wish there was a better alternative. Cons Constant refreshing. The vertical lines between dates are indistinct making it difficult to use and compare different properties. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Forced to. I wouldn't have chosen the other one either. Review Source Response from Guesty December 3, 2025 Hi Mike, Thank you for sharing your feedback. We’re glad Guesty is helping you manage your properties, though we understand the frustration with frequent refreshing and calendar visibility. Your comments about interface clarity are valuable, and we’ve shared them with our product team to help improve usability. We appreciate your insights and are committed to making the platform as smooth and user-friendly as possible. Sincerely, The Guesty Customer Experience Team BL Barry L. Maintenance Supervisor Hospitality Used the software for: Less than 6 months ### "App use in the field, and while in the move. " December 3, 2025 4.0 I enjoy the layout of the app and its simplicity. When on the move I need something I can easily access off my phone. This helps me plan my day around work orders that I am juggling between myself, my team, and my vendors. Pros Working on the for most of my job i really like the ease of the app itself. Allowing me full visibility of vacancies and guests names helps me schedule my team Cons I would like the app to allow me to view owner info and not just who is currently a guest in our properties. Having one app that I could count on would be huge in this industry. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Owner and Company decision so therefor I did have any decision making with this switch. Review Source Response from Guesty December 5, 2025 Hi Barry, Thank you for sharing your experience with the Guesty app! We’re glad to hear that the visibility into vacancies and guest details helps you effectively plan and manage your team, especially while on the go. It’s great to know the layout and simplicity support your fast-paced daily workflow. We also appreciate your feedback about wanting access to owner information in the app. This is valuable input and something our product team can take into consideration for future improvements. Thanks for being part of the Guesty community! Best regards, The Guesty Customer Experience Team FG Florence G. Reservations Agent Hospitality Used the software for: 1-2 years ### "Amazing Experience" March 11, 2026 5.0 My overall experience with Guesty has been very good. It’s a comprehensive platform that helps streamline property management by centralizing listings, guest communication, and automation in one place. Pros What I liked most about Guesty is how it simplifies property management by automating repetitive tasks and centralizing operations. It makes managing multiple listings, guest communication, and channel integrations much more efficient Cons One area I found challenging with Guesty was that some features can feel a bit complex at first, especially for new users. It takes some time to fully learn the system, but once you become familiar with it, the platform is very powerful. Switched from [Avantio](https://www.capterra.com/p/134278/Avantio/) Avantio has limited functions, it requires improvement Review Source Response from Guesty March 13, 2026 Hi Florence, Thank you for sharing your experience with Guesty. We are pleased to hear that our automation and centralization tools have helped make your property management more efficient. We understand that our platform has a learning curve due to its powerful features, and we are committed to supporting you as you continue to master the system. Your trust is important to us, and we are here to ensure you have everything you need to succeed. Best regards, The Guesty Customer Experience Team SH Simen H. CEO Real Estate Used the software for: 1-2 years ### "Efficient, scalable and great for daily operations" December 1, 2025 5.0 Guesty has streamlined our operations massively. It reduces manual work, improves communication and makes multi-listing management far simpler. It’s a reliable platform that scales well with business growth. Pros Guesty gives us everything we need in one place - calendar, inbox, messaging and bookings synced across platforms. The automation tools save time every day, and the system feels stable, intuitive and built for scaling. Cons Some features take time to learn and optimize, especially for fast-growing teams. Support is good overall. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty We chose Guesty because it offered the most complete, scalable and professional solution for managing multiple properties. The interface is intuitive, the automation tools are strong, and the integrations across platforms were more reliable than the alternatives we compared. It simply felt like the system best built for growth and long-term operations. Review Source Response from Guesty December 4, 2025 Hi Simen, Thank you for sharing your experience! We’re thrilled to hear that Guesty has helped streamline your operations and support your growth through automation, reliability, and strong integrations. We also appreciate your feedback on the learning curve for some advanced features. Your insights help us continue improving both the platform and our support. We’re grateful you chose Guesty as your long-term property management partner! Best regards, The Guesty Customer Experience Team JO Jasmine O. Reservationist Real Estate Used the software for: 6-12 months ### "Guesty Review" November 21, 2025 5.0 Guesty is a friendly user for anyone that decides to use it. I was skeptical at first with it but after a day of playing around I came to realize that it's just what we needed. It has everything you can possibly use and I'm very happy that Guesty listens to us users and integrates more and more, which is amazing! I would rate Guesty a 100000/10. Very happy! Pros What I love about Guesty is how it integrates all together making it easy to use. The layout is amazing as well! Cons I would have to say calculations for extending nights is one of my least favorite, since it calculates different. But overall I like it and I'm getting the hang of it. Switched from [LiveRez](https://www.capterra.com/p/82992/LiveRez/) It was very outdated and I feel like they did not strive to make it better and friendly user. Review Source Response from Guesty November 27, 2025 Hi Jasmine, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team Jemellee 💎 S. Asst Property Manager Hospitality Used the software for: 2+ years ### "Great for organizing on many booking platforms!" November 26, 2025 5.0 Overall, Guesty is a great product and tool that has served me well using them for the last 3 years, and the Support team has always been super responsive to all of my concerns and questions. Pros Guesty has been a huge helpful product and service with our company at Scott Lakes Properties. It helps us stay organized with all 15+ listings that on AirBnB, VRBO, and other platforms along with communication. Cons There have been a few moments over the course of using Guesty where we would run into glitches. The interface would change every few months and sometimes we'll be unaware where the new button or field is located. Review Source Response from Guesty November 28, 2025 Hi Jemellee, Thank you for your feedback! We’re thrilled to hear that Guesty has helped Scott Lakes Properties stay organized across multiple listings and platforms, and that our support team has been responsive to your needs. We’re sorry for any glitches or challenges caused by interface changes. Your feedback has been shared with our product team to help improve usability and ensure a smoother experience. We appreciate your loyalty over the past three years and look forward to continuing to support your business growth. Best regards, The Guesty Customer Experience Team JM Jeff M. CTO Real Estate Used the software for: 2+ years ### "Great experience, a little bit more expensive but works to help grow your business. " November 26, 2025 5.0 Great experience to make our business grow. For the owners it's a very friendly interface. It's not for 1 or 2 units, it will be valuable for 4+ units. Pros Its the all in one we needed as a business. We look very professional to our guests and owners. It also brings 20% of our sales from other channels. Cons It's a little bit more expensive than other competitors. It also needs an IT person in your team, at least for the first steps. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty It was better for 4+ units and had the owner portal. Review Source Response from Guesty November 28, 2025 Hi Jeff, Thank you for your feedback! We’re glad to hear that Guesty has helped your business grow, improved professionalism with guests and owners, and contributed to your sales from multiple channels. We understand that onboarding can require technical support and that pricing may feel higher than some alternatives. Your feedback is appreciated, and we’re committed to making the setup process as smooth as possible for new users. We’re happy Guesty continues to add value for your growing portfolio and appreciate your trust in our platform. Best regards, The Guesty Customer Experience Team MW Marvin W. Owner Hospitality Used the software for: 2+ years ### "One Stop Shop" March 30, 2026 5.0 Overall we are happy with the product and price. I believe it allows us to spend time on the business rather than the back-end items. Pros Guesty handles everything in one place, from guest messaging, door lock management, automated messages/reviews, listing management and much more! Cons Trust accounting module is difficult to understand so we are currently using a 3rd party trust accounting software. Switched from [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Mainly trust accounting was why we switched to GuestyPros. Review Source Response from Guesty March 31, 2026 Hi Marvin, Thank you for sharing your feedback with us. We are glad to hear that Guesty is helping you streamline your operations, from guest messaging to listing management, so you can focus more on growing your business. We appreciate your honesty regarding the trust accounting module. Building a platform that you can fully rely on is our top priority, and we are committed to improving our features to better meet your needs. Thank you for choosing us as your partner. Best regards, The Guesty Customer Experience Team AM Arturo M. Reservation manager Hospitality Used the software for: 2+ years ### "Guesty really stands!" March 5, 2026 5.0 It has been good, for an active user for over 5 years. Its always innovating and sharing a nice support for users. Pros The interfase is great, it allows you to modify almost everything from the PMS instead of doing so per channel. The distribution hub is amazing! Cons Not being able to have more properties for using it at fullest! We expext to have more properties listed day by day. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) We needed more powerto boost pour listings Review Source Response from Guesty March 6, 2026 Hi Arturo, Thank you so much for being a loyal user for over five years. We are thrilled to hear that our interface and distribution hub have been amazing tools for your business. Innovation and support are at the heart of what we do, and we are committed to providing the power you need to boost your listings as you continue to grow. We look forward to many more years of successful partnership together. Best regards, The Guesty Customer Experience Team SS Suzy S. Managing Director Hospitality Used the software for: 2+ years ### "Excellent PMS" December 1, 2025 5.0 I have the full package with Guesty excluding the comms and with the accounting package, it has made my life so much easier. Pros It's so user-friendly. When unsure, the help facility is invaluable. The account manager and support team are also very helpful Cons The support team could be a little faste,r although I do realise they are based in another timezone. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty It is much easier to use, much more user friendly Review Source Response from Guesty December 2, 2025 Hi Suzy, Thank you for your kind words! We’re delighted to hear that Guesty’s user-friendly platform, support team, and your Account Manager have made managing your properties easier. We appreciate your feedback regarding response times and will continue working to provide timely support across time zones. It’s great to know that Guesty has made a positive impact on your operations, and we’re committed to making your experience even better! Best regards, The Guesty Customer Experience Team TJ Tim J. Owner Real Estate Used the software for: 1-2 years ### "Guesty Gets It! " December 9, 2025 5.0 Excellent Product and Service: Strengths of the Platform: User Interface, Automation Capabilities, Channel Management, Customer Support, Reporting and Analytics, Property Management Features, and Financial Tools. Pros Streamlines the entire process from guest communications to bookings, automated messaging, and business financials. Cons Some of the integrations need improvement: Key Integration Issues: Channel Managers- Occasional sync delays with major OTAs (Airbnb, Booking.com, VRBO) Accounting Software- Limited customization options for financial reporting templates Property Management Tools- Smart lock integrations don't always update in real-time and there is no feature to warn when the lock battery is low prior to being critically low or dead. Communication Systems- Email template customization could be more flexible. Review Source Response from Guesty December 10, 2025 Hi Tim, Thank you for sharing your feedback! We’re glad to hear that Guesty has helped streamline your operations and that you’re finding real value in our interface, automation tools, channel management, reporting, and support. We also appreciate your insights on integration improvements, including OTA sync delays, smart lock updates, accounting customization, and email template flexibility. Your input is invaluable as we continue enhancing the platform. Thank you for helping us improve while highlighting what works well for your business. Best regards, The Guesty Customer Experience Team NT Nia T. Customer Service Leisure, Travel & Tourism Used the software for: 2+ years ### "A Reliable Partner" February 24, 2026 5.0 Pros Guesty centralizes all aspects of property management into one powerful platform. The automation tools, channel management, unified inbox, and reporting features save us significant time and allow us to scale efficiently while maintaining a high standard of guest communication and operations. Cons We’d love to see some improvements in the integrated fields and website functionality. Having more flexibility and customization options in these areas would make the platform even stronger and more aligned with our workflows. Review Source Response from Guesty March 9, 2026 Hi Nia, Thank you for sharing your experience with Guesty. We are thrilled to hear that our automation tools and unified inbox are helping you scale efficiently and maintain high standards for your guests. We also appreciate your feedback regarding integrated fields and website customization. Building a platform that truly aligns with your workflow is our priority, and we are committed to using your insights to drive future improvements. Best regards, The Guesty Customer Experience Team SV Susan V. Owner Hospitality Used the software for: 2+ years ### "Guesty Lite Platform " May 18, 2026 4.0 No real issues overall as AirBnB supports most of my short term bookings. I would recommend Guesty to new hosts for support. Pros "The platform is incredibly user-friendly across the board. I love having a centralized, all-in-one hub for communication, and the automated guest templates have streamlined my workflow significantly. Additionally, the seamless smart lock integration—which automatically generates a unique access code for every single guest—provides incredible peace of mind and makes check-in entirely hands-off." Cons However, there are a couple of areas that still require attention. VRBO continues to struggle with interfacing properly with the platform, which is a significant point of friction. Furthermore, navigating Booking.com within the system remains a bit of a mystery, and I would appreciate dedicated guidance from customer service to help optimize that specific channel integration." Review Source Response from Guesty May 20, 2026 Hi Susan, Thank you for your wonderful feedback and for recommending Guesty to new hosts. We are thrilled to hear that our centralized hub, automated templates, and smart lock integrations have streamlined your workflow and provided peace of mind. We also appreciate your transparency regarding the challenges with VRBO and Booking.com integrations. Building a reliable partnership with you is our priority, and we are committed to refining these connections and providing the dedicated support you need to optimize every channel. Best regards, The Guesty Customer Experience Team DE Damola E. M Real Estate Used the software for: Less than 6 months ### "Excellent and best " May 19, 2026 5.0 My overall experience with Guesty has been positive. It has made managing multiple properties and bookings much more organized by bringing everything into one platform. The automation features have been especially useful, saving time and improving guest communication.However, the system can be complex at first, requiring time to fully understand and set up properly. There have also been occasional minor glitches. Despite this, once everything is running smoothly, it becomes a reliable tool. Overall, Guesty has helped streamline operations, improve efficiency, and support the growth of my short-term rental business. Pros What I liked most about Guesty is how it centralizes every aspect of property management into one easy-to-use platform. Managing bookings across multiple channels becomes seamless with synchronized calendars, automated messaging, and organized task management. It significantly reduces manual work and minimizes the risk of errors like double bookings. The automation tools stand out, ensuring consistent and timely communication with guests, which improves the overall experience. I also value the detailed reporting and insights, which help track performance and make informed business decisions. Overall, Guesty makes managing short-term rentals more efficient, professional, and scalable as the business grows. Cons What I liked least about Guesty is that the platform can feel quite complex and overwhelming at first, especially for new users. The learning curve is steep, and it takes time to fully understand and set up all the features properly. Some customizations and automations are not as flexible as expected, which can be limiting for specific business needs. Additionally, occasional system glitches or delays can disrupt workflow. The pricing structure can also be on the higher side, particularly for smaller businesses or those just starting out, making it less accessible compared to simpler property management tools. Review Source Response from Guesty May 20, 2026 Hi Damola, Thank you for sharing your feedback and for trusting Guesty to help manage and grow your business. We are glad to hear that our platform has successfully centralized your operations and that our automation tools are providing significant value. We also appreciate your honesty regarding the initial learning curve and pricing. Building a reliable and professional partnership is our priority, and we are committed to refining our platform to ensure it remains a scalable and efficient solution for your short-term rental needs. Best regards, The Guesty Customer Experience Team KV Kathleen V. Property manager Real Estate Used the software for: 1-2 years ### "Great Property management Tool" March 30, 2026 5.0 It is a great tool and really love using it compared to other management tools which were complex to use, not easy to learn how to use. Pros Guesty is a great userfriendly tool. Easy to use. Great overview of the important tasks, reservations ahead. Cons I would love it to be a bit more flexible, like only apply a blockage the night after a reservation in a certain time period (like high season) and not low season. To be able to apply different cleaning rates (depending on the season as we can get cleaners less expensive off season). Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Head office decided to make the switch for all the property managers. Review Source Response from Guesty March 31, 2026 Hi Kathleen, Thank you so much for sharing your feedback with us. We are delighted to hear that you find Guesty to be a user-friendly tool that helps you stay on top of your important tasks and reservations. Building a platform that simplifies your workflow is our top priority, and we appreciate your trust in us. We have also taken note of your suggestions regarding seasonal flexibility for blockages and cleaning rates, as we are always looking for ways to better support your business needs. Best regards, The Guesty Customer Experience Team RR Rumi R. VP of Operations and Property Management Real Estate Used the software for: 1-2 years ### "Rumi Rahman's Guesty Experience Review" December 1, 2025 5.0 It's been an amazing experience. Really takes a lot of stress off my shoulders now that I am self-managing multiple properties on multiple booking platforms. Pros What I like the most about Guesty is the excellent customer service and support team, the ease of use once learning about all of its various tools, convenience of having one central place to operate all of my short-term rental properties and how my operations across multiple platforms are all unified. Cons The majority of my experience with Guesty is all positive attributes. However, the one thing that I like the least about Guesty is that the smartphone app is not as functional as the online browser interface. Review Source Response from Guesty December 2, 2025 Hi Rumi, Thank you for your wonderful feedback! We’re thrilled to hear that Guesty’s support team, ease of use, and centralized platform have helped simplify managing your properties across multiple platforms. We also appreciate your note about the mobile app. We’re continuously working to improve its functionality so it matches the convenience of the web interface. We’re glad Guesty has made managing your properties less stressful, and we’re committed to making your experience even better! Best regards, The Guesty Customer Experience Team BK Bree K. Marketing Director Real Estate Used the software for: 6-12 months ### "Great platform & User friendly" November 27, 2025 4.0 “This platform has been a game changer for us. The integrations work seamlessly, and the interface is incredibly easy for the whole team to navigate. It keeps us organized and running smoothly. The billing section does need some refinement, but the overall experience is excellent and continues to get better.” Pros I love the integrations and how user-friendly it is. The platform makes it easy to connect all the tools we already use, and it’s incredibly intuitive for our entire team. It’s helped us stay organized, streamline our workflows, and work more efficiently together. Cons The billing section needs work. Certain features feel unclear or difficult to locate, and streamlining the process would greatly improve usability. A dashboard integrated with stripe would be helpful. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Hostify](https://www.capterra.com/p/183332/Hostify/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty User-friendly & live assistance for set-up (multiple sessions). Review Source Response from Guesty December 2, 2025 Hi Bree, Thank you for sharing your experience! We’re thrilled that the integrations and user-friendly interface are helping your team stay organized and efficient. We also appreciate your feedback on the billing section. Your suggestions, including a more streamlined layout and Stripe integration, have been shared with our product team for improvement. Thanks again for choosing Guesty and for trusting us over other platforms. We’re committed to making your experience even better! Best regards, The Guesty Customer Experience Team AP Alex P. Property manager Hospitality Used the software for: 2+ years ### "Team management is easy with Guesty " December 1, 2025 5.0 Pros Great customer support and onboarding. A bit of a learning curve but generally easy once you get the hang of it. I am able to streamline and manage my team with ease. Cons Cohost messaging is not supported, so the messages I send appear as the property owner. This is confusing for our guests. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) It was garbage and I got double bookings Review Source Response from Guesty December 3, 2025 Hi Alex, Thank you for your feedback! We’re glad to hear that Guesty’s onboarding and support have helped you streamline your operations and manage your team effectively. We appreciate your note about cohost messaging. Your feedback is valuable, and we’ve shared it with our product team as we continue to explore ways to improve guest communication. Thanks again for sharing your experience. We’re happy Guesty has helped prevent issues like double bookings and improve your workflow! Best regards, The Guesty Customer Experience Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.