# Page 5 | Guesty Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Guesty the right Hospitality Property Management solution for you? Explore 477 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159377/Guesty/reviews --- Guesty 4.4 (477) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 9th, 2026 # Page 5 - Reviews of Guesty ## Showing most helpful reviews Showing 101-125 of 477 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MT Matthew T. Director Real Estate Used the software for: 1-2 years ### "Great property management software." December 1, 2025 5.0 Great management software, takes the headache out of managing multiple properties and avoids problems like double bookings in the calendar. Pros Smooth rental management. Having messaging automated and all in one place makes it a lot easier to manage bookings. Cons Sometimes the app logs you out. It's a little annoying to have to log back in when this happens, otherwise no issues. Review Source Response from Guesty December 3, 2025 Hello Matthew, Thank you for your review! We’re happy to hear that Guesty’s automated messaging and centralized tools have helped simplify your rental management and prevent issues like double bookings. We appreciate you calling out the mobile app login issue. We know how inconvenient that can be. Our team is continuously working on improving app stability, and feedback like yours helps us prioritize these enhancements. Thanks again for sharing your experience. We’re glad Guesty is making property management easier for you! Best regards, The Guesty Customer Experience Team OK Owen K. Owner Accounting Used the software for: 6-12 months ### "An accessible property management app" December 3, 2025 4.0 It’s been great, especially now that they have live support! That has changed everything. It is nice being able to talk to somebody live on the phone. Pros The accessibility and efficiency of the app. It has made it a easy process when showing new employees how to navigate it. Cons The notifications can have odd delivery times/show notifications when nothings there. Sometimes I will have messages and there is no message. Review Source Response from Guesty December 9, 2025 Hi Owen, Thank you for sharing your feedback with us! We’re glad to hear that you’ve found the app accessible and efficient, and that it’s been easy to train new team members on how to navigate it. We’re also thrilled that the addition of live support has made such a positive difference for you. Being able to speak with someone directly is something we’re proud to offer. Regarding the notification issues you mentioned, we understand how frustrating that can be and truly appreciate you bringing it to our attention. Our team is actively working to improve notification accuracy and timing, and feedback like yours helps us continue refining the experience. Thank you again for taking the time to share your thoughts! Best regards, The Guesty Customer Experience Team RA Rachid A. Director Real Estate Used the software for: 1-2 years ### "Guesty review" December 1, 2025 4.0 Pros Customer service, always responsive and very skilled in answering. There is no issue that they cannot handle. Cons The overviews are not that great and can be made much better. Attribution is hard to get, you need lots of data manipulation for this. Limited reporting. Review Source Response from Guesty December 12, 2025 Hi Rachid, Thank you for your feedback and for highlighting our customer service team. We’re glad to hear they’ve been responsive and helpful in resolving any issues you’ve encountered. We also appreciate your comments regarding reporting, attribution, and the overall overviews. We understand how important clear, comprehensive insights are, and your input helps guide our ongoing improvements. Our product team is continually working to enhance reporting capabilities and reduce the need for manual data manipulation. Thank you again for sharing your experience and helping us improve. If there’s anything specific you’d like us to explore together, we’re here to help! Best regards, The Guesty Customer Experience Team JJR Juan Joel R. Gerente de reservaciones y ecommerce Hospitality Used the software for: 2+ years ### "Guesty ha venido mejorando con el tiempo " November 26, 2025 5.0 La experiencia ha sido buena en realidad se han preocupado por mejorar e innovar, tomando en cuenta los comentarios de los usuarios. Pros Lo que mas me gusta de es que es dinamico y con el tiempo ha implementado las mejoras que les mencionamos Cons Algunas veces dura mucho para cargar, otra cosa que no veo favorable es la limitante con el calendario en la parte asumir que podemos mover las reservas de Airbnb hacia otra unidad. Review Source Response from Guesty November 28, 2025 Hi Juan Joel, Thank you for your feedback! We’re glad to hear that you’ve noticed Guesty’s ongoing improvements and commitment to user feedback. We’re sorry for the slow loading times and limitations with moving Airbnb reservations between units in the calendar. Your comments have been shared with our product team as we continue to enhance performance and usability. We appreciate your input and are committed to making Guesty even better for your daily operations. Best regards, The Guesty Customer Experience Team SW Sheena W. Communications Commercial Real Estate Used the software for: 1-2 years ### "Guesty is the best PMS" March 5, 2026 5.0 Pros Love using and how it integrates with OTAs. The inbox is great for multiple staff with different functions being able to see all data and communicate with guests. Cons Some issues with photo syncs between platforms but otherwise no real complaints to share at this time. Review Source Response from Guesty March 11, 2026 Hi Sheena, Thank you for sharing your feedback with us. We are so pleased to hear that our OTA integrations and unified inbox have been valuable tools for your team and guest communications. We also appreciate you noting the issues with photo syncing. Reliability is our top priority, and we are working hard to ensure our platform supports your business seamlessly. Thank you for your continued trust in Guesty. Best regards, The Guesty Customer Experience Team AK Alisha K. HR Hospitality Used the software for: Less than 6 months ### "A Reliable and Efficient Platform for Property Management" November 21, 2025 5.0 Overall, my experience with has been positive and efficient. The platform has helped organize operations, streamline communication, and improve guest management across multiple properties. Once everything is set up, it significantly reduces workload and enhances productivity. Despite a few areas that could be improved, Guesty is a reliable and powerful solution for property and holiday home management. Pros provides an incredibly user-friendly platform with powerful automation features that help streamline day-to-day property management tasks. The automated messaging, unified inbox, and channel management tools save significant time and reduce manual work. The interface is clean, intuitive, and easy for teams to learn quickly. Their customer support team is also responsive and helpful whenever assistance is needed. Cons Some features require additional add-ons or upgrades, which can make the overall cost higher for smaller teams. Certain customizations are limited, and occasional system delays can occur during peak usage times. The onboarding process is thorough but can feel lengthy for someone new to the platform. Review Source Response from Guesty November 27, 2025 Hi Alisha, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team MG Martel G. Founder Hospitality Used the software for: Less than 6 months ### "Great Software, robust and a lot of functionalities. opportunity in customer support and API." December 3, 2025 5.0 We migrated to from another PMS and it's in fact much better and robust. The owners portal is a game changer. Opportunities in support and API. Pros Robust software with a lot of functionalities. Constantly bringing in new features and the PMS works great. It's also customizable. Cons API is not really robust and we've had some difficulties to adapt it to basic features (like a calendar widget). Support is OK but not the best. Switched from [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Not robust enough and not enough functionailities Review Source Response from Guesty December 5, 2025 Hi Martel, Thank you for sharing your experience! We’re glad to hear that Guesty’s robust PMS, new features, and customizable tools, especially the Owner Portal, have made a positive impact on your team. We appreciate your feedback regarding the API and support, and your input helps guide improvements in these areas. It’s great to know that migrating to Guesty has enhanced your operations, and we’re committed to continuing to provide a reliable and feature-rich platform. Best regards, The Guesty Customer Experience Team YM Yazmin M. Maintenance Commercial Real Estate Used the software for: Less than 6 months ### "Guesty review " November 26, 2025 5.0 I really appreciate how the cleaning tasks are organized. Each job shows the property address, the checkout time, guest notes, and any special instructions the host adds. It saves me from having to double-check everything myself, and it helps me avoid mistakes. If something changes the team collaboration it’s simple Pros As a cleaner who works with vacation rentals, using has honestly made my job a lot easier. Before, I was constantly chasing updates—checking texts, group chats, and spreadsheets just to know when a checkout changed or when a last-minute booking came in. With Guesty, everything shows up clearly, and I get notified right away when a new cleaning job is assigned. Cons If I had one wish, it would be that the app sometimes loads faster and that notifications were a bit more consistent, but overall it’s been a really helpful tool. It keeps my work organized, reduces miscommunication, and lets me focus on doing a good job instead of tracking down information. Switched from [Turno](https://www.capterra.com/p/166734/Turno/) I also like that I can upload photos after each cleaning, so the host sees the condition of the property immediately. It protects me and gives them peace of mind. Review Source Response from Guesty November 27, 2025 Hi Yazmin, Thank you for your feedback! We’re glad Guesty has made your cleaning work more organized and efficient, keeping tasks, updates, and guest notes in one place. We’re sorry for any slow loading or inconsistent notifications and appreciate your input — we’ll continue working to improve app performance. We’re always here to help your business run smoothly. Thanks for being part of the Guesty community. Best regards, The Guesty Customer Experience Team TW Thomas W. Md Hospitality Used the software for: Less than 6 months ### "Few months in " March 31, 2026 5.0 Pros A huge amount of functionality and it really works well ! Very smooth and quick easy to see everything Cons Lots of paid add on and lots of stuff that make it clunky were if it was one price for the package it would be much better Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty has most add ons and functions total Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Didn’t have everything I needed unfortunately Review Source Response from Guesty April 2, 2026 Hi Thomas, Thank you for sharing your experience with Guesty. We are thrilled to hear that you are finding our platform powerful, smooth, and easy to navigate. We truly value your feedback regarding our pricing structure and add-ons; transparency and value are essential to building a lasting partnership, and we are constantly working to streamline our offerings to better serve your business needs. Best regards, The Guesty Customer Experience Team JK Jennifer K. owner Accounting Used the software for: Less than 6 months ### "Guesty New Client " March 6, 2026 5.0 Overall it has been great! I have become more efficient in my business. My staff and vendors including cleaners can go in to see the schedule and it has just cut down on so much time. My \[sensitive content hidden\] have owners portals and owners statements can me generated. Pros has made my life so much easier by allowing me to have everything in one place to be more efficient. Cons I would like to be able to pick up the phone and call when I have a questions. And who to contact with certain issues. Alternatives considered [Streamline](https://www.capterra.com/p/89552/Streamline/) Reason for choosing Guesty Simplified but what we needed for the company Review Source Response from Guesty March 9, 2026 Hi Jennifer, Thank you so much for sharing your experience and for choosing Guesty to help streamline your business. We are thrilled to hear that our platform has made your operations more efficient for your staff and vendors. We also truly value your feedback regarding direct phone support and clear points of contact; building a trustworthy relationship with our users is our priority, and we are constantly working to improve our support accessibility to better serve your needs. Best regards, The Guesty Customer Experience Team LP Linda P. Administrator Real Estate Used the software for: 6-12 months ### "Overall good, but could use some improvements " November 21, 2025 3.0 Overall it’s good but I wish it was simpler to use and maybe has a more direct faq or live chat to get assistance Pros I like that it can do a lot as host. Once you kindve learn how to use the features it is simple but the learning curve is a bit steep Cons It’s complicated and the UI isn’t the most friendly to navigate. Would prefer if it was more simple and direct Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing Guesty It seemed like is more popular though the other options look more simple Review Source Response from Guesty November 26, 2025 Hi Linda, Thank you for bringing this to our attention. We're committed to continuous improvement and would like to learn more about the challenges you've faced. Let's discuss how we can better meet your needs. Please provide your preferred contact method, and a member of our team will reach out promptly. Sincerely, The Guesty Customer Experience Team LE Leslie E. Owner Real Estate Used the software for: 1-2 years ### "Guesty is great " March 6, 2026 5.0 Pros Rental management features. Makes it easy to have everything in one place. The calendar view is great Cons I have no complaints with . It has been easy to use and made life a lot easier being able to easily track and manage bookings. Review Source Response from Guesty March 11, 2026 Hi Leslie, Thank you so much for your kind words and for sharing your experience with Guesty. We are thrilled to hear that our rental management features and calendar view have helped you keep everything organized and track your bookings with ease. Building a reliable tool that makes your life easier is our top priority, and we are committed to continuing to support your success in property management. Best regards, The Guesty Customer Experience Team IK Ido K. CEO Hospitality Used the software for: 6-12 months ### "recommend guesty" November 21, 2025 5.0 Pros Centrazlied system for all my booking channels, useful tools for automations in an easy to use interface, allowing my team members the access to the tools they need. take care much of the daily hustle. Cons each module cost extra, and we had a few "issues" on the initial implementation - as of charging fees of unlisted listings. Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) looked like more professional solution. Review Source Response from Guesty November 27, 2025 Hi Ido, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team JS Jacint S. CEO Real Estate Used the software for: 1-2 years ### "The way to go" December 3, 2025 5.0 Pros After some seasons of experience I realized that is the way to go for my bussiness. It is clear, user friendly and makes my professional activity much easier. Also I recived excellent customer service, beyond what you would expect. Cons Price can be a bit of a stretch for some properties specially out of season but it is totally worth it in my opinion. Review Source Response from Guesty December 8, 2025 Hello Jacint, Thank you so much for your thoughtful review! We’re thrilled to hear that Guesty has become a key part of your business and that you find the platform clear, user-friendly, and supportive of your daily operations. We’re especially happy to know that our customer service exceeded your expectations. We appreciate your honest note about pricing and are glad to hear that you still see strong value in what Guesty offers. We truly value your trust and partnership! Best regards, The Guesty Customer Experience Team MC MORGANNE C. Operations Manager Hospitality Used the software for: Less than 6 months ### "HANDS DOWN GREAT SERVICE " November 22, 2025 5.0 So far overall experience has been great everyone has been so helpful. Wish we had a bit more time with \[sensitive content hidden\]. He was very knowledgable. Pros The task management and lock manager. This makes maintenance side of the role so effortless and easy. Cons 1\. That we can't print daily task sheet 2. Arrivals and departures could be viewed without having to click anything. Switched from [LiveRez](https://www.capterra.com/p/82992/LiveRez/) User access owner friendly capabilities. Review Source Response from Guesty November 26, 2025 Hi Morganne, Thank you for bringing this to our attention. We're committed to continuous improvement and would like to learn more about the challenges you've faced. Let's discuss how we can better meet your needs. Please provide your preferred contact method, and a member of our team will reach out promptly. Sincerely, The Guesty Customer Experience Team CM Clemens M. Owner Hospitality Used the software for: Less than 6 months ### "Guesty is a good solution for us" March 31, 2026 4.0 We switched from for Hosts to Guesty and received excellent support throughout the process. This made the switch quite easy, and we quickly found our way around the new Guesty platform. We had imagined it would be more difficult and were pleasantly surprised. It now almost completely meets our needs. We would just like a few more options in the calendar view. Overall, a solid solution that we can recommend. Pros It makes my daily work so much easier. I couldn't do without ! Guesty is a mature solution that runs stably and that we can rely on. Cons We would also like the option to mark bookings with flags in the calendar, so that we can immediately see who has booked parking spaces. Another possibility would be to use color to differentiate the guests in the calendar. Review Source Response from Guesty April 2, 2026 Hi Clemens, Thank you for your wonderful feedback and for placing your trust in Guesty. We are thrilled to hear that our platform has become an essential part of your daily work and that your transition from Guesty for Hosts was a positive experience. Your suggestions regarding calendar flags and color-coding for guests are incredibly valuable, and we have shared them with our product team as we continue to enhance our features to better meet your needs. We are committed to being a reliable partner in your success. Best regards, The Guesty Customer Experience Team FŁ Filip Ł. IT Manager Real Estate Used the software for: 6-12 months ### "Great Market Leader with great development pace" June 4, 2025 4.0 The onboarding process was rough, which might be related to the scale of our operations. Post-onboarding the progress and adaptability have been satisactory, despite some missteps with early releases of incomplete features Pros Extensive features, highly adaptable (notably custom fields), and a reliable, well-documented API make this software a strong choice. Cons Lacks some enterprise-scale features like universal single sign-on, and occasionally releases underdeveloped items (like market-specific translations) that feel rushed or incomplete. Alternatives considered [BookingSync](https://www.capterra.com/p/114051/BookingSync/)[Hostify](https://www.capterra.com/p/183332/Hostify/)[Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing Guesty Best fit to requiremens, good price. Accelerated development of required features that were missing at the time of making the decision Switched from [Avantio](https://www.capterra.com/p/134278/Avantio/) insufficient reliability, downtimes, errors Review Source Response from Guesty November 27, 2025 Hi Filip, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team SC Sabrina C. Director Real Estate Used the software for: Less than 6 months ### "Système de gestion très complet" November 23, 2025 5.0 Pros L'application est vraiment simple d'utilisation, la gestion automatique des réservations et le système d'automatisation des tâches me permettent de sauver de nombreuses heures de travail, et le service client est très efficace. J'adore ! Cons Pour le moment, tout fonctionne parfaitement et je ne vois pas de point négatif à reporter. Je suis vraiment satisfaite d'avoir adhéré à . Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty est beaucoup plus complet et professionel Switched from [stays](https://www.capterra.com/p/152759/Stays/) est plus perfectionné et offre plus d'outils Review Source Response from Guesty November 27, 2025 Hi Sabrina, Thank you so much for your kind words! We’re thrilled to hear that our team was able to support you quickly and personally. That’s exactly the experience we aim to deliver every day. We’ll make sure to pass your feedback to your account manager and the support team, who love hearing how they’ve made a difference. We’re always here to help your business run smoothly. Thanks for being part of the Guesty community. Best regards, The Guesty Customer Experience Team CC Carmela C. Communications Guest Serv Agent Real Estate Used the software for: Less than 6 months ### "Review for Guesty" November 27, 2025 5.0 My experience with the platform has been very positive. I use it daily for managing bookings, automating messages, coordinating cleanings, and assisting guests. The system is intuitive and keeps operations organized. I especially appreciate the unified inbox, task management tools, and channel syncing, which help reduce errors and improve guest satisfaction. Pros What I like most about is it's messaging aspect. I especially appreciate the unified inbox, task management tools, and channel syncing, which help reduce errors and improve guest satisfaction. Cons Overall, has been very helpful. It keeps reservations, messaging, and tasks in one place and makes managing bookings much easier but would have been great if there's option for project management Review Source Response from Guesty December 3, 2025 Hi Carmela, Thank you for sharing your experience! We’re thrilled to hear how much value you’re getting from the unified inbox, task management tools, and channel syncing. It’s great to know Guesty is helping streamline your daily operations and enhance guest satisfaction. We also appreciate your suggestion about adding project management capabilities. Feedback like this helps us continue improving the platform, and we’ve shared it with our product team. Thanks again for your thoughtful review. We’re glad Guesty has been a positive part of your workflow! Best regards, The Guesty Customer Experience Team EF Eve F. Owner and Manager Hospitality Used the software for: 6-12 months ### "Management made simple" May 19, 2026 5.0 It is a positive overall experience and has improved my ability to manage multiple properties on multiple sites. Pros has been very valuable in helping me manage multiple booking sites in one convenient location. Additionally, their customer service is quick to respond and has helped us solve problems smoothly. Cons It can take some getting used to all the different pages and options initially. As someone who isn't particularly tech savvy, it took a while to learn how to use the different features, and I'm still learning. Review Source Response from Guesty May 20, 2026 Hi Eve, Thank you for sharing your feedback with us. We are glad to hear that Guesty has become a valuable tool for managing your booking sites and that our customer service team has been able to support you effectively. We understand that our platform has a learning curve, and we are committed to building a lasting partnership with you as you continue to explore our features. Your trust is important to us, and we are here to ensure your experience remains positive as you grow your business. Best regards, The Guesty Customer Experience Team PS Patty S. Accounting Team Hospitality Used the software for: Less than 6 months ### "Guesty Transition Review" November 24, 2025 5.0 We are transitioning to from another system and like it thus far. During the transition it is important for the Guesty transition team to take things a little slower and assume the customer has basic knowledge with spreadsheets, uploads, submitting tickets etc. Pros I like the ease of use; the menus are structured nicely. What do I like - the calendar, the property screens, the owner screen. I like the fact that you can add different columns on the Properties and Reservation screens. Cons Accounting feature could be enhanced with an end of month P&L statement. I would like a better layout for saved "Upcoming Bookings" and filters. Switched from [LiveRez](https://www.capterra.com/p/82992/LiveRez/) Problems with Ignite, not easy to use, reporting was terrible. Did like the end of month Profit and Loss Statement. Review Source Response from Guesty November 27, 2025 Hi Patty, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team MS Merav S. Hotel owner Hospitality Used the software for: 2+ years ### "Good experience" March 6, 2026 4.0 Pros It syncs to booking perfectly. The calendar view is intuitive and the customer support is amazing. Every time we had a problem we got an answer within a few hours Cons Rate plans became hidden (only accessible through search). The Ux changes a little every few months and things move a little. For example - manual blocking. Review Source Response from Guesty March 9, 2026 Hi Merav, Thank you for your review and for being a valued part of the Guesty community. We are thrilled to hear that our calendar view and booking sync are working perfectly for you, and that our support team has been able to provide the quick assistance you deserve. We also appreciate your honest feedback regarding the visibility of rate plans and recent UI changes; building a reliable platform means listening to our users, and we are committed to ensuring our updates enhance your experience rather than complicate it. Best regards, The Guesty Customer Experience Team KB Kristine B. Owner Manager Hospitality Used the software for: Less than 6 months ### "Easy onboarding and powerful system" July 26, 2025 5.0 The onboarding was smooth. The person guiding us made everything easy to understand. The system is powerful and helps with booking, communication, and team tasks. Pros The onboarding person quickly understood our business, and was genuine and proactive in suggesting ways the system can improve our operations. She was patient and explained the processes clearly..She expressed a goal that the system should pay for itself by helping us increase revenue. The system itself is well-designed and seems very secure. It is easy to use and makes our work more efficient. Cons Some features take time to understand at first, but support helps a lot. Most features are intuitive, but a few seem more complicated than expected. TIme and experience will help, as wtih any new systems. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty has the multi currency feature - main reason Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Multiple properties and multi currencies Review Source Response from Guesty November 27, 2025 Hi Kristine, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team TG Thomas G. CEO Real Estate Used the software for: 2+ years ### "Guesty review" April 9, 2025 2.0 Still waiting from an answer from management regarding a compensation. If Guesty is a serious company, they will refund me. Pros Easy to use with differnt channel manager. Easy to speak with guests Cons Accounting not working properly. We lost a lot of money because of this issue. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/) Reason for choosing Guesty We thought is was a bigger company with a better organisation Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) I am thinking of going back with Lodgify as it is too much of an issue for us to have accounting issues with Review Source Response from Guesty November 28, 2025 Hi Thomas, Thank you for sharing your feedback. We’re very sorry for the issues you’ve experienced with accounting and the impact it’s had on your business. We understand how serious this is and want to ensure it’s addressed promptly. To assist you further, could you please provide your account details or Customer ID so our management team can review your case and get back to you directly regarding compensation? We appreciate your patience and are committed to resolving this as quickly as possible. Sincerely, The Guesty Customer Experience Team RG RHONDA G. Sole Member Hospitality Used the software for: 1-2 years ### "Guesty review" April 8, 2025 4.0 has saved time and easy to manage multiple booking platforms without errors. Pros Saving time and avoiding errors with bookings on multiple bookin channels. Cons Functions that are useful suddenly change and are replaced with others not so user friendly. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty Ease of moving all the property information and bookings Switched from [Kigo](https://www.capterra.com/p/274975/Kigo/) Kigo was purchased by to left with no option but to switch to another PMS Review Source Response from Guesty November 28, 2025 Hi Rhonda, Thank you for sharing your feedback. We’re glad to hear that Guesty has helped save time and made managing multiple booking channels easier and more accurate. We’re sorry for any frustration caused by changes to features and functionality. We understand how important consistency and ease of use are, and we appreciate you bringing this to our attention. Thank you for taking the time to share your experience — your feedback helps us continue improving. Sincerely, The Guesty Customer Experience Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.