---
title: "Page 7 | Guesty Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Page 7 - Is Guesty the right Vacation Rental solution for you? Explore 485 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/159377/Guesty/reviews/?page=7"
page_type: "reviews"
language: "en"
publication_date: "2026-10-19"
---

Guesty

4.4 (485)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated October 19th, 2026

# Page 7 - Reviews of Guesty

## Showing most helpful reviews

Showing 151-175 of 485 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TG

Thomas G.  
CEO  
Real Estate  
Used the software for: 2+ years

### "Guesty review"

April 9, 2025

2.0

Still waiting from an answer from Guesty management regarding a compensation. If Guesty is a serious company, they will refund me.

Pros

Easy to use with differnt channel manager. Easy to speak with guests

Cons

Accounting not working properly. We lost a lot of money because of this issue.

Alternatives considered

[Hostify](https://www.capterra.com/p/183332/Hostify/)

Reason for choosing Guesty

We thought is was a bigger company with a better organisation

Switched from

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

I am thinking of going back with Lodgify as it is too much of an issue for us to have accounting issues with Guesty

Review Source

Response from Guesty

November 28, 2025

Hi Thomas, Thank you for sharing your feedback. We’re very sorry for the issues you’ve experienced with accounting and the impact it’s had on your business. We understand how serious this is and want to ensure it’s addressed promptly. To assist you further, could you please provide your account details or Customer ID so our management team can review your case and get back to you directly regarding compensation? We appreciate your patience and are committed to resolving this as quickly as possible. Sincerely, The Guesty Customer Experience Team

MV

Melissa V.  
Office manager  
Real Estate  
Used the software for: Less than 6 months

### "Review of guesty"

November 21, 2025

4.0

Overall it’s okay, lots of work to get everything set up and integrated. Seems to be working fine just not the best user interface

Pros

The concept of being able to handle different platforms and integrating them in one calendar. Automatic messaging.

Cons

Mobile app and mobile webpage are not good for making changes to Properties and other tasks. I have to use my laptop to do most things .

Review Source

Response from Guesty

November 26, 2025

Hi Melissa, Thank you for bringing this to our attention. We're committed to continuous improvement and would like to learn more about the challenges you've faced. Let's discuss how we can better meet your needs. Please provide your preferred contact method, and a member of our team will reach out promptly. Sincerely, The Guesty Customer Experience Team

JN

Jose N.  
President  
Hospitality  
Used the software for: Less than 6 months

### "Great product"

November 26, 2025

5.0

Pros

Great value for the money. The user inference is very ready to understand and smooth. My team was able to adopt it quickly.

Cons

It takes a bit of time to learn the dashboard. So there is a learning curve, fortunately the customer support is helpful.

Review Source

Response from Guesty

November 28, 2025

Hi Jose, Thank you so much for your kind words! We’re thrilled to hear that our team was able to support you quickly and personally. That’s exactly the experience we aim to deliver every day. We’ll make sure to pass your feedback to your account manager and the support team, who love hearing how they’ve made a difference. We’re always here to help your business run smoothly. Thanks for being part of the Guesty community. Best regards, The Guesty Customer Experience Team

RG

RHONDA G.  
Sole Member  
Hospitality  
Used the software for: 1-2 years

### "Guesty review"

April 8, 2025

4.0

Guesty has saved time and easy to manage multiple booking platforms without errors.

Pros

Saving time and avoiding errors with bookings on multiple bookin channels.

Cons

Functions that are useful suddenly change and are replaced with others not so user friendly.

Alternatives considered

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Guesty

Ease of moving all the property information and bookings

Switched from

[Kigo](https://www.capterra.com/p/274975/Kigo/)

Kigo was purchased by Guesty to left with no option but to switch to another PMS

Review Source

Response from Guesty

November 28, 2025

Hi Rhonda, Thank you for sharing your feedback. We’re glad to hear that Guesty has helped save time and made managing multiple booking channels easier and more accurate. We’re sorry for any frustration caused by changes to features and functionality. We understand how important consistency and ease of use are, and we appreciate you bringing this to our attention. Thank you for taking the time to share your experience — your feedback helps us continue improving. Sincerely, The Guesty Customer Experience Team

KH

Katie H.  
Guest services  
Hospitality  
Used the software for: Less than 6 months

### "Good experience "

December 1, 2025

5.0

Everything has always worked fine on the app for me. So far, there has been no problems in my experience

Pros

It is really Convenient to have all of the things I am working on al in one place. Everything all in one app

Cons

I would like it if the colors were different. Other than that, everything seems to be working just fine

Review Source

Response from Guesty

December 3, 2025

Hi Katie, Thank you for your feedback! We’re glad to hear that having everything centralized in one app has made managing your work more convenient and that your experience with the platform has been smooth. We appreciate your suggestion about adjusting the colors and will share it with our product team as we continue to enhance the user experience. Thanks again for sharing your experience. We’re happy Guesty is working well for you! Best regards, The Guesty Customer Experience Team

NO

Nathan O.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Dynamic property management software "

December 5, 2025

5.0

Good all in one property management software.

Pros

All in one capabilities between platforms, direct bookings and synchronization with smart locks.

Cons

VRBO integration was a little confusing and it took some time to get comfortable with the software.

Review Source

Response from Guesty

January 12, 2026

Hi Nathan, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team

Michelle D.  
Everything Admin, Web, Marketing, Bookkeeping  
Retail  
Used the software for: Less than 6 months

### "Guesty as a Traveler | I recommend"

May 12, 2025

4.0

Overall, except for the inconvenience of having to move a month or two sooner than expected because of a linkage issue (what she told me), I had a good experience as a user.

Pros

It had a very clean, intuitive user interface and was very easy to use. I was sent a link from a VRBO host that also has AirBNB listings and they started using Guesty when I stayed with them, I guess connected to both platforms (maybe others, I'm not sure). It was very easy to book.

Cons

The business side of the interface I'm not so sure about because the VRBO host was willing to host for a few months but somehow the calendar allowed a 3 day window for an AirBNB listing to be booked. I'm not sure if that was user error or software error with linking the VRBO and AirBNB accounts, but I know someone else booked and I had to unexpectedly leave the VRBO and find a rental quicker than anticipated

Review Source

Response from Guesty

November 27, 2025

Hi Michelle, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team

SB

Shannon B.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Highly recommend if you're looking to streamline your vacation rental business"

November 21, 2025

5.0

Very good experience so far! We're excited to start using it to it's full potential and see how much it can help us in our business.

Pros

It is so helpful for us to have all of our bookings in one place instead of managing multiple platforms.

Cons

The onboarding process took a while and there's a lot of work upfront but seems to be worth it in the long run.

Review Source

Response from Guesty

November 27, 2025

Hi Shannon, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team

CH

CJ H.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Great experience through and through"

May 8, 2025

5.0

Fantastic and really all encompassing. Its very seamless and well built

Pros

Guesty is really a top notch software through and through. I have used 2 other STR PMS in the past and Guesty blows them out of the water. Customer service and support is lightening fast, which is funny because when I was evaluating multiple platforms, that was a con of Guesty, but it is the best of any software I have used.

Cons

There are some little changes that should be easy to make and would make the platform slightly quicker to use ( think "ctrl-enter" to send a message)

Alternatives considered

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Uplisting](https://www.capterra.com/p/154137/Uplisting/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)

Reason for choosing Guesty

more all encompassing, robust, connections with AirBnb

Switched from

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Uplisting](https://www.capterra.com/p/154137/Uplisting/)

Uplisting lagged the competition but was user friendly. Hostaway was extremely poorly built. It felt built like someone that has not used their product.

Review Source

Response from Guesty

November 27, 2025

Hi CJ, Thank you so much for your kind words! We’re thrilled to hear that our team was able to support you quickly and personally. That’s exactly the experience we aim to deliver every day. We’ll make sure to pass your feedback to your account manager and the support team, who love hearing how they’ve made a difference. We’re always here to help your business run smoothly. Thanks for being part of the Guesty community. Best regards, The Guesty Customer Experience Team

CS

Ciara S.  
Office Manager  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Guesty Syncs Our Listings Well"

December 22, 2025

4.0

Pros

Guesty is great for syncing your listings across multiple platforms! And I love the ability to add canned emails and messages for when people book a room.

Cons

Sometimes it can be hard to navigate and find features, but the search bar helps me locate what I need when I run into issues.

Review Source

Response from Guesty

December 23, 2025

Hi Ciara, Thank you for your feedback! We’re glad to hear that Guesty helps you easily sync listings across multiple platforms and that you’re enjoying the canned emails and messaging features. We appreciate your note about navigation and understand how important it is to quickly find the tools you need. It’s great to hear the search bar has been helpful, and we’re continuously working to make the platform even more intuitive. Thanks again for sharing your experience. We’re happy to support you as you continue using Guesty. Best regards, The Guesty Customer Experience Team

AB

AJ B.  
Owner, CEO  
Real Estate  
Used the software for: 1-2 years

### "Best option on the market, good people work here."

April 14, 2025

5.0

My overall experience with Guesty has been a net positive. I enjoyed their annual conference as well.

Pros

At this moment, it is a great product with robust offerings compared to the other management softwares in the market space.

Cons

I dislike how many glitches I was experiencing but it has improved so much since I first joined and I now find it more reliable.

Alternatives considered

[Hostfully Guidebooks](https://www.capterra.com/p/223111/Hostfully-Guidebooks/)[Jurny](https://www.capterra.com/p/248560/Jurny/)

Reason for choosing Guesty

Raised more money (so likely to still be here), and had better channel management rating (low double booking rating).

Review Source

Response from Guesty

November 27, 2025

Hi AJ, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team

MM

Matthew M.  
Property manager  
Real Estate  
Used the software for: Less than 6 months

### "Awesome product and team"

June 26, 2025

5.0

A super pleased with the team in the on boarding process, we needed to expedite our on boarding and they helped us do just that.

Pros

I like the support we are able to get when we run into an issue. A lot of features and the guests team is awesome to work with.

Cons

There’s not much that I don’t really like about guesty. It’s still new for us, but at the end of the day we think it’s gonna be a PMS software that we stick to for a while.

Switched from

[Jurny](https://www.capterra.com/p/248560/Jurny/)

Their product just wasn’t that good too early in the stages.

Review Source

Response from Guesty

November 27, 2025

Hi Matthew, Thank you so much for your kind words! We’re thrilled to hear that our team was able to support you quickly and personally. That’s exactly the experience we aim to deliver every day. We’ll make sure to pass your feedback to your account manager and the support team, who love hearing how they’ve made a difference. We’re always here to help your business run smoothly. Thanks for being part of the Guesty community. Best regards, The Guesty Customer Experience Team

LK

LUke K.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Very comprehensive "

April 14, 2025

4.0

automated messaging, and online booking engine are the options that were refreshing to use

Pros

From all the other platforms that I have reviewed this is the most comprehensive with the fewest kinks vs others that have some features that work well and others that dont play nice with all the different booking platforms, Guesty has been on top of making sure that each platform works well with their system.

Cons

it can be a little daunting to navigate all the variables but that is part of this business so you just have to be attentive. There 1on1 training is very good to accomodate this.

Review Source

Response from Guesty

November 27, 2025

Hi Luke, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team

PO

Princess O.  
Educator  
Events Services  
Used the software for: I used a free trial

### "Questy website "

May 14, 2025

5.0

I will highly recommend questy tool to my family and friends because they have user friendly features

Pros

What I like about questy platform is their 14 days free trial it helps me to navigate through their platform without no difficulties and their website works faster

Cons

I have no cons everything is running smoothly no hiccups or obstacles with 14 days trial as a new user

Review Source

Response from Guesty

November 27, 2025

Hi Princess, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team

AT

Allie T.  
Director of Permitting and Maintenance  
Real Estate  
Used the software for: 2+ years

### "Great software - but a few improvements could be made"

March 12, 2025

4.0

I have used several different PMS over the years there are Pros and Cons to all of them There are many things from other softwares that would enhance my experience in Guesty but overall I am happy

Pros

I like the ease of adding a new listing, the access to the direct links to our properties on other platforms. I also like the updates to the owner portal

Cons

Calendar loading is becoming increasingly slow as we add more listings. Some updates are clearly not fully texted before launching as there have been several instances where released updates had bugs and caused pretty significant issues.

Switched from

[Bookerville](https://www.capterra.com/p/118312/Bookerville/)

I moved PM companies and the PM company I am currently working for was already using Guesty.

Review Source

Response from Guesty

November 27, 2025

Hi Allie, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team

LW

LEEONIE W.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Not Impressed"

April 4, 2025

1.0

So not inpressed, Was overcharged for listings and requested a refund? This was approved. Whilst clarifying and waiting for the refund. my subscription was cancelled. And now I can't contact Guesty when I log into my account. So they're certainly not there to help people.

Pros

platform is reasonably easy to use, but they don't tell you you need an airbnb listing also to use their platform

Cons

the inconsistent communication when lodging a ticket. Multiple answers but no outcome

Alternatives considered

[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)

Reason for choosing Guesty

thought it aligned to my outlook, but made an error of judjement

Review Source

Response from Guesty

April 10, 2025

Thank you for your feedback, and we’re sorry for the confusion caused during your experience with Guesty Lite. Our pricing is based on the number of Airbnb listings connected, even if they represent rooms in the same property. We understand you followed the guidance to create separate room listings on Airbnb and weren’t aware this would lead to extra charges. Once this was brought to our attention, we worked closely with you to review the setup, assist with changes, and escalate the case internally. While the process took time, we’re glad a full refund was issued for the unintended charges. We appreciate your patience and are always working to improve clarity and communication based on feedback like yours. If you need anything further, our team is here to help.

WA

Wilbur A.  
Member  
Real Estate  
Used the software for: Less than 6 months

### "Amazing experience"

May 30, 2025

5.0

Amazing will list more properties with them. They clearly have a well-oiled machine and answered any of my questions quickly. very happy with the whole process

Pros

It was great!! The onboarding process was comprehensive and fluid. It made linking my accounts easy and Amit was great! The system is easy when you have a professional guide walking you through each step. I could not be happier!!!

Cons

None. The process was very well organized and I really have no complaints about anything. I would do it again in a heartbeat.

Review Source

Response from Guesty

November 27, 2025

Hi Wilbur, Thank you so much for your kind words! We’re thrilled to hear that our team was able to support you quickly and personally. That’s exactly the experience we aim to deliver every day. We’ll make sure to pass your feedback to your account manager and the support team, who love hearing how they’ve made a difference. We’re always here to help your business run smoothly. Thanks for being part of the Guesty community. Best regards, The Guesty Customer Experience Team

NT

Nicolas T.  
Manager  
Hospitality  
Used the software for: Less than 6 months

### "So far, so good ;)"

March 18, 2025

5.0

Excellent to this stage. I have been guided thorugh the onboarding process with a lot of details and patience by \[sensitive content hidden\] and hope to get the same level of expertise in the future.

Pros

Guesty is a very complete and professional tool for property managers like me. OTA's are legion; changes are coming fast and Guesty helps me to keep up the pace, analyze competition and organize my tasks in very coherent manner. Saving time and energy is a bit costy, but it's worth it.

Cons

It could appear as too complicated for some users. But with the dedication of Guesty experts, the user experience will get easier with time.

Alternatives considered

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Guesty

The choice was clear when I started comparing features and staff.

Switched from

[Avantio](https://www.capterra.com/p/134278/Avantio/)

My portfolio was reduced and I needed a tool I could grow with, without having the 20 properties portfolio requirement for Avantio.

Review Source

Response from Guesty

November 27, 2025

Hi Nicolas, Thank you so much for your kind words! We’re thrilled to hear that our team was able to support you quickly and personally. That’s exactly the experience we aim to deliver every day. We’ll make sure to pass your feedback to your account manager and the support team, who love hearing how they’ve made a difference. We’re always here to help your business run smoothly. Thanks for being part of the Guesty community. Best regards, The Guesty Customer Experience Team

LJ

Luzian J.  
CEO  
Hospitality  
Used the software for: 6-12 months

### "Guesty Review"

April 15, 2025

5.0

Great to use and makes my life a lot easier. Also the marketplce is super to connect all the other plattforms that you are using.

Pros

Guesty has a lot of features, they‘re support is great and really fast. For managing all my listings its great, as I have all in one place.

Cons

I am pretty happy, since I changed to Guesty. The only thing is its expensive… Sometimes there are little erros, but they are solved fast.

Switched from

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)

Multiunut and overall more professional software.

Review Source

Response from Guesty

November 27, 2025

Hi Luzian, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team

CZ

Collett Z.  
Owner operator  
Hospitality  
Used the software for: Less than 6 months

### "My ultimate referral"

May 19, 2025

5.0

With ease from the beginning through 6 months smooth sailing for me on operations customer service and navigation I will continue to use for years to come

Pros

What's not to love I was so excited to make my way to the review section to brag and boast all about guesty. If one of those hidden gems . Easy interface easy navigation great customer service just an outstanding platform software to use

Cons

What's there to dislike everything operated as it should Great customer service easy to use and accuracy dependability reliability all top notch

Review Source

Response from Guesty

November 27, 2025

Hi Collett, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team

Christopher F.  
General Manager  
Real Estate  
Used the software for: Less than 6 months

### "DO NOT USE Guesty"

March 6, 2025

1.0

very very disappointing, they make things harder, not easier

Pros

Guesty is the worst software i have ever used. It made managing calender so hard, especially for pricing. it is not making things easier, it makes running business so much harder. The software is very clumsy, hard to use, what is even worse, they assigned me to a tech support in the US and i only get to speak to him once a week. It caused dramatic loss for our business during new year high season as lots of properties were booked at very low price. The prcing setting is just a joke, the airbnb price overwrote all the prcce in other platforms. There was no tech support, we can only communicate via email. I told them i will stop using it but they keep charging me for 3 months, every months $800 USD even though i didn't use it at all. It is such a joke.

Cons

The process is just so hard, they make things harder to manage all my properties (50 properties). They have unclear pricing, i didn't have any active listing as i quit after the first few days but they still charge me $800 USD each month. there is not tech supprot, no telephone number to call. We are already busy everday, they make all the settings hidden and even harder than airbnb to manage

Review Source

Response from Guesty

March 7, 2025

Hi Christopher, We are sorry to hear about this experience. We would love to connect with you to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter. The Guesty Customer Experience Team

NL

Nichole L.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "A Novel Stay direct book"

July 4, 2025

5.0

Overall good experience easy to use. It is helpful to be able to manage all sites in one app and very easy to use.

Pros

It's easy to use and easy to integrate with other sites. I like the messages all in one spot and that it connects with all on any pics or updates.

Cons

Little bit of limitations on the direct book site but overall easy to use for a basic booking site..

Review Source

Response from Guesty

November 27, 2025

Hi Nicole, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team

ER

Emily R.  
CEO  
Hospitality  
Used the software for: 2+ years

### "A few concerns. "

March 5, 2025

3.0

We have enjoyed Guesty, however, we have had a few concerns that seem to not have solutions.

Pros

We like the workflows, guest app, and AI communication.

Cons

Accounting module, owner statements and channel commission split going to owners.

Switched from

[Kigo](https://www.capterra.com/p/274975/Kigo/)

Kigo was sold to Guesty, so we had to move over.

Review Source

Response from Guesty

March 7, 2025

Hi Emily, We are sorry to hear about this experience. We would love to connect with you to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter. The Guesty Customer Experience Team

EI

Eileen I.  
Operations and Data Insights Manager  
Commercial Real Estate  
Used the software for: Less than 6 months

### "Awesome Service!"

March 27, 2025

5.0

Overall, my experience with Guesty has been great! It’s easy to use and makes managing multiple listings a breeze.

Pros

Guesty has been a helpful tool for managing multiple listings. Its user-friendly dashboard and automation features save time, and the channel integrations work well. The support team is responsive and quick to help.

Cons

Some features that has on Airbnb but not on Guesty. This has been coordinated.

Switched from

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)

pricing structure and customer support were more in line with what we were looking for, making the transition a smooth and beneficial choice.

Review Source

Response from Guesty

November 27, 2025

Hi Eileen, Thank you so much for your kind words! We’re thrilled to hear that our team was able to support you quickly and personally. That’s exactly the experience we aim to deliver every day. We’ll make sure to pass your feedback to your account manager and the support team, who love hearing how they’ve made a difference. We’re always here to help your business run smoothly. Thanks for being part of the Guesty community. Best regards, The Guesty Customer Experience Team

WL

William L.  
Principal  
Hospitality  
Used the software for: Less than 6 months

### "Good Onboarding, weird notification issues"

April 24, 2025

4.0

Pros

The interface is clean, and there are lots of options for customizing messaging. The onboarding with \[sensitive content hidden\] So was great.

Cons

There are some odd bugs that I'm experiencing with notifications, but I'm fairly confident they will figure it out.

Switched from

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)

Hostaway started charging new fees in a nontransparent manner.

Review Source

Response from Guesty

November 27, 2025

Hi William, Thank you so much for your kind words! We’re thrilled to hear that our team was able to support you quickly and personally. That’s exactly the experience we aim to deliver every day. We’ll make sure to pass your feedback to your account manager and the support team, who love hearing how they’ve made a difference. We’re always here to help your business run smoothly. Thanks for being part of the Guesty community. Best regards, The Guesty Customer Experience Team

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