# Page 7 | Guesty Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Guesty the right Hospitality Property Management solution for you? Explore 477 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159377/Guesty/reviews --- Guesty 4.4 (477) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 9th, 2026 # Page 7 - Reviews of Guesty ## Showing most helpful reviews Showing 151-175 of 477 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use aL alejandro L. ceo Real Estate Used the software for: I used a free trial ### "guesyty beachwalk" November 21, 2025 4.0 rental managment use provided by beachwalk hotel, it works of for yhe purpose requested.ifficult to find the information and make the bookings, have to many options and we get lost on many of them Pros rental managment use provided by beachwalk hotel, it works of for yhe purpose requested, i have nothing more to say Cons difficult to find the information and make the bookings, have to many options and we get lost on many of them Review Source Response from Guesty November 27, 2025 Hi Alejandro, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. We’re sorry to learn that navigating the platform and locating information has been challenging. We understand that too many options can feel overwhelming, and your feedback helps us identify where we can simplify the experience and make booking flows more intuitive. We’ve shared your comments with our product team for further review. We appreciate your input and are committed to making the platform easier and more user-friendly moving forward. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team LW LEEONIE W. Owner Hospitality Used the software for: Less than 6 months ### "Not Impressed" April 4, 2025 1.0 So not inpressed, Was overcharged for listings and requested a refund? This was approved. Whilst clarifying and waiting for the refund. my subscription was cancelled. And now I can't contact Guesty when I log into my account. So they're certainly not there to help people. Pros platform is reasonably easy to use, but they don't tell you you need an airbnb listing also to use their platform Cons the inconsistent communication when lodging a ticket. Multiple answers but no outcome Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing Guesty thought it aligned to my outlook, but made an error of judjement Review Source Response from Guesty April 10, 2025 Thank you for your feedback, and we’re sorry for the confusion caused during your experience with Guesty Lite. Our pricing is based on the number of Airbnb listings connected, even if they represent rooms in the same property. We understand you followed the guidance to create separate room listings on Airbnb and weren’t aware this would lead to extra charges. Once this was brought to our attention, we worked closely with you to review the setup, assist with changes, and escalate the case internally. While the process took time, we’re glad a full refund was issued for the unintended charges. We appreciate your patience and are always working to improve clarity and communication based on feedback like yours. If you need anything further, our team is here to help. MV Melissa V. Office manager Real Estate Used the software for: Less than 6 months ### "Review of guesty" November 21, 2025 4.0 Overall it’s okay, lots of work to get everything set up and integrated. Seems to be working fine just not the best user interface Pros The concept of being able to handle different platforms and integrating them in one calendar. Automatic messaging. Cons Mobile app and mobile webpage are not good for making changes to Properties and other tasks. I have to use my laptop to do most things . Review Source Response from Guesty November 26, 2025 Hi Melissa, Thank you for bringing this to our attention. We're committed to continuous improvement and would like to learn more about the challenges you've faced. Let's discuss how we can better meet your needs. Please provide your preferred contact method, and a member of our team will reach out promptly. Sincerely, The Guesty Customer Experience Team JN Jose N. President Hospitality Used the software for: Less than 6 months ### "Great product" November 26, 2025 5.0 Pros Great value for the money. The user inference is very ready to understand and smooth. My team was able to adopt it quickly. Cons It takes a bit of time to learn the dashboard. So there is a learning curve, fortunately the customer support is helpful. Review Source Response from Guesty November 28, 2025 Hi Jose, Thank you so much for your kind words! We’re thrilled to hear that our team was able to support you quickly and personally. That’s exactly the experience we aim to deliver every day. We’ll make sure to pass your feedback to your account manager and the support team, who love hearing how they’ve made a difference. We’re always here to help your business run smoothly. Thanks for being part of the Guesty community. Best regards, The Guesty Customer Experience Team NT Nicolas T. Manager Hospitality Used the software for: Less than 6 months ### "So far, so good ;)" March 18, 2025 5.0 Excellent to this stage. I have been guided thorugh the onboarding process with a lot of details and patience by \[sensitive content hidden\] and hope to get the same level of expertise in the future. Pros Guesty is a very complete and professional tool for property managers like me. OTA's are legion; changes are coming fast and Guesty helps me to keep up the pace, analyze competition and organize my tasks in very coherent manner. Saving time and energy is a bit costy, but it's worth it. Cons It could appear as too complicated for some users. But with the dedication of Guesty experts, the user experience will get easier with time. Alternatives considered [Smoobu](https://www.capterra.com/p/160106/Smoobu/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty The choice was clear when I started comparing features and staff. Switched from [Avantio](https://www.capterra.com/p/134278/Avantio/) My portfolio was reduced and I needed a tool I could grow with, without having the 20 properties portfolio requirement for Avantio. Review Source Response from Guesty November 27, 2025 Hi Nicolas, Thank you so much for your kind words! We’re thrilled to hear that our team was able to support you quickly and personally. That’s exactly the experience we aim to deliver every day. We’ll make sure to pass your feedback to your account manager and the support team, who love hearing how they’ve made a difference. We’re always here to help your business run smoothly. Thanks for being part of the Guesty community. Best regards, The Guesty Customer Experience Team KH Katie H. Guest services Hospitality Used the software for: Less than 6 months ### "Good experience " December 1, 2025 5.0 Everything has always worked fine on the app for me. So far, there has been no problems in my experience Pros It is really Convenient to have all of the things I am working on al in one place. Everything all in one app Cons I would like it if the colors were different. Other than that, everything seems to be working just fine Review Source Response from Guesty December 3, 2025 Hi Katie, Thank you for your feedback! We’re glad to hear that having everything centralized in one app has made managing your work more convenient and that your experience with the platform has been smooth. We appreciate your suggestion about adjusting the colors and will share it with our product team as we continue to enhance the user experience. Thanks again for sharing your experience. We’re happy Guesty is working well for you! Best regards, The Guesty Customer Experience Team PO Princess O. Educator Events Services Used the software for: I used a free trial ### "Questy website " May 14, 2025 5.0 I will highly recommend questy tool to my family and friends because they have user friendly features Pros What I like about questy platform is their 14 days free trial it helps me to navigate through their platform without no difficulties and their website works faster Cons I have no cons everything is running smoothly no hiccups or obstacles with 14 days trial as a new user Review Source Response from Guesty November 27, 2025 Hi Princess, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team NO Nathan O. Owner Real Estate Used the software for: Less than 6 months ### "Dynamic property management software " December 5, 2025 5.0 Good all in one property management software. Pros All in one capabilities between platforms, direct bookings and synchronization with smart locks. Cons VRBO integration was a little confusing and it took some time to get comfortable with the software. Review Source Response from Guesty January 12, 2026 Hi Nathan, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team MM Matthew M. Property manager Real Estate Used the software for: Less than 6 months ### "Awesome product and team" June 26, 2025 5.0 A super pleased with the team in the on boarding process, we needed to expedite our on boarding and they helped us do just that. Pros I like the support we are able to get when we run into an issue. A lot of features and the guests team is awesome to work with. Cons There’s not much that I don’t really like about guesty. It’s still new for us, but at the end of the day we think it’s gonna be a PMS software that we stick to for a while. Switched from [Jurny](https://www.capterra.com/p/248560/Jurny/) Their product just wasn’t that good too early in the stages. Review Source Response from Guesty November 27, 2025 Hi Matthew, Thank you so much for your kind words! We’re thrilled to hear that our team was able to support you quickly and personally. That’s exactly the experience we aim to deliver every day. We’ll make sure to pass your feedback to your account manager and the support team, who love hearing how they’ve made a difference. We’re always here to help your business run smoothly. Thanks for being part of the Guesty community. Best regards, The Guesty Customer Experience Team SB Shannon B. Owner Real Estate Used the software for: Less than 6 months ### "Highly recommend if you're looking to streamline your vacation rental business" November 21, 2025 5.0 Very good experience so far! We're excited to start using it to it's full potential and see how much it can help us in our business. Pros It is so helpful for us to have all of our bookings in one place instead of managing multiple platforms. Cons The onboarding process took a while and there's a lot of work upfront but seems to be worth it in the long run. Review Source Response from Guesty November 27, 2025 Hi Shannon, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team CS Ciara S. Office Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Guesty Syncs Our Listings Well" December 22, 2025 4.0 Pros Guesty is great for syncing your listings across multiple platforms! And I love the ability to add canned emails and messages for when people book a room. Cons Sometimes it can be hard to navigate and find features, but the search bar helps me locate what I need when I run into issues. Review Source Response from Guesty December 23, 2025 Hi Ciara, Thank you for your feedback! We’re glad to hear that Guesty helps you easily sync listings across multiple platforms and that you’re enjoying the canned emails and messaging features. We appreciate your note about navigation and understand how important it is to quickly find the tools you need. It’s great to hear the search bar has been helpful, and we’re continuously working to make the platform even more intuitive. Thanks again for sharing your experience. We’re happy to support you as you continue using Guesty. Best regards, The Guesty Customer Experience Team LJ Luzian J. CEO Hospitality Used the software for: 6-12 months ### "Guesty Review" April 15, 2025 5.0 Great to use and makes my life a lot easier. Also the marketplce is super to connect all the other plattforms that you are using. Pros Guesty has a lot of features, they‘re support is great and really fast. For managing all my listings its great, as I have all in one place. Cons I am pretty happy, since I changed to Guesty. The only thing is its expensive… Sometimes there are little erros, but they are solved fast. Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) Multiunut and overall more professional software. Review Source Response from Guesty November 27, 2025 Hi Luzian, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team WA Wilbur A. Member Real Estate Used the software for: Less than 6 months ### "Amazing experience" May 30, 2025 5.0 Amazing will list more properties with them. They clearly have a well-oiled machine and answered any of my questions quickly. very happy with the whole process Pros It was great!! The onboarding process was comprehensive and fluid. It made linking my accounts easy and Amit was great! The system is easy when you have a professional guide walking you through each step. I could not be happier!!! Cons None. The process was very well organized and I really have no complaints about anything. I would do it again in a heartbeat. Review Source Response from Guesty November 27, 2025 Hi Wilbur, Thank you so much for your kind words! We’re thrilled to hear that our team was able to support you quickly and personally. That’s exactly the experience we aim to deliver every day. We’ll make sure to pass your feedback to your account manager and the support team, who love hearing how they’ve made a difference. We’re always here to help your business run smoothly. Thanks for being part of the Guesty community. Best regards, The Guesty Customer Experience Team bW ber W. Director Hospitality Used the software for: 2+ years ### "CSM is very helpful" March 7, 2025 5.0 Pros Linda is great to work with! Always insightful and knowledgeable about the product. Wouldn't be able to run my business without Guesty. Cons small glitches that are always worked on right away by the tech team Review Source Response from Guesty November 27, 2025 Hi Ber, Thank you so much for your kind words! We’re thrilled to hear that our team was able to support you quickly and personally. That’s exactly the experience we aim to deliver every day. We’ll make sure to pass your feedback to the support team, who love hearing how they’ve made a difference. We’re always here to help your business run smoothly. Thanks for being part of the Guesty community. Best regards, The Guesty Customer Experience Team CZ Collett Z. Owner operator Hospitality Used the software for: Less than 6 months ### "My ultimate referral" May 19, 2025 5.0 With ease from the beginning through 6 months smooth sailing for me on operations customer service and navigation I will continue to use for years to come Pros What's not to love I was so excited to make my way to the review section to brag and boast all about guesty. If one of those hidden gems . Easy interface easy navigation great customer service just an outstanding platform software to use Cons What's there to dislike everything operated as it should Great customer service easy to use and accuracy dependability reliability all top notch Review Source Response from Guesty November 27, 2025 Hi Collett, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team EI Eileen I. Operations and Data Insights Manager Commercial Real Estate Used the software for: Less than 6 months ### "Awesome Service!" March 27, 2025 5.0 Overall, my experience with Guesty has been great! It’s easy to use and makes managing multiple listings a breeze. Pros Guesty has been a helpful tool for managing multiple listings. Its user-friendly dashboard and automation features save time, and the channel integrations work well. The support team is responsive and quick to help. Cons Some features that has on Airbnb but not on Guesty. This has been coordinated. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) pricing structure and customer support were more in line with what we were looking for, making the transition a smooth and beneficial choice. Review Source Response from Guesty November 27, 2025 Hi Eileen, Thank you so much for your kind words! We’re thrilled to hear that our team was able to support you quickly and personally. That’s exactly the experience we aim to deliver every day. We’ll make sure to pass your feedback to your account manager and the support team, who love hearing how they’ve made a difference. We’re always here to help your business run smoothly. Thanks for being part of the Guesty community. Best regards, The Guesty Customer Experience Team MF Matt F. Owner Real Estate Used the software for: 1-2 years ### "10/10 Experience!" February 23, 2025 5.0 \[sensitive content hidden\] and the entire team at Guesty have been amazing helping us realize the full value of the investment that we made with them! Having regular calls to discuss our company priorities and how Guesty can help us move them forward have been invaluable, it's like having another member of our team solving problems with us. It has given us the confidence to continue growing at a fast pace knowing that the platform can handle anything that comes up! Pros Customer Service Team Owner's Portal Accounting Team Reply AI Speed of Updates Cons Price Optimizer lacking some features High cost per property Review Source Response from Guesty November 27, 2025 Hi Matt, Thank you so much for your kind words! We’re thrilled to hear that our team was able to support you quickly and personally. That’s exactly the experience we aim to deliver every day. We’ll make sure to pass your feedback to the support team, who love hearing how they’ve made a difference. We’re always here to help your business run smoothly. Thanks for being part of the Guesty community. Best regards, The Guesty Customer Experience Team MW Mike W. CEO Hospitality Used the software for: 2+ years ### "Guesty - Great partner!" February 12, 2025 5.0 They are a great partner for us and a core aspect of our business. Pros The number of features they offer and they are continuously improving the solution. Cons The accounting module can be confusing at times but gets easier the more you utilize it. Review Source Response from Guesty November 27, 2025 Hi Mike, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team NL Nichole L. Owner Hospitality Used the software for: Less than 6 months ### "A Novel Stay direct book" July 4, 2025 5.0 Overall good experience easy to use. It is helpful to be able to manage all sites in one app and very easy to use. Pros It's easy to use and easy to integrate with other sites. I like the messages all in one spot and that it connects with all on any pics or updates. Cons Little bit of limitations on the direct book site but overall easy to use for a basic booking site.. Review Source Response from Guesty November 27, 2025 Hi Nicole, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team JM Johara M. Revenue Manager Hospitality Used the software for: 1-2 years ### "user friendly " March 3, 2025 5.0 We love the PMS, user friendly and the customer support is quick to respond Pros I love using Guesty as PMS, the customer support is very responding to our questions and the system is user friendly Cons Not that i know for now. Guetsy has been good, easy to navigate Review Source Response from Guesty November 27, 2025 Hi Johara, Thank you so much for your kind words! We’re thrilled to hear that our team was able to support you quickly and personally. That’s exactly the experience we aim to deliver every day. We’ll make sure to pass your feedback to the support team, who love hearing how they’ve made a difference. We’re always here to help your business run smoothly. Thanks for being part of the Guesty community. Best regards, The Guesty Customer Experience Team PA Presli A. Owner Hospitality Used the software for: 6-12 months ### "We love Guesty" March 10, 2025 5.0 Guesty is awesome! Hieu and Oaige have helped us so much. Pros I like a lot of features on Guesty, but love the promotion feature. Cons Not being able to completely utilize on mobile Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Wanted to expand the company and guesty could do that for us. Review Source Response from Guesty November 27, 2025 Hi Presli, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team DP Dave P. Owner Hospitality Used the software for: 1-2 years ### "Guesty for Pros helps me be a pro" February 20, 2025 5.0 allows me to grow and manage my short term rental portfolio and maintain guest satisfaction and client management Pros Guesty helped me grow my business and I'm not sure how I would have accomplished my goals without it, its various features allow me to simplify my operations and reduce the number of different services. Cons there is a significant learning curve, the onboarding is helpful but expensive. Review Source Response from Guesty November 27, 2025 Hi Dave, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team WL William L. Principal Hospitality Used the software for: Less than 6 months ### "Good Onboarding, weird notification issues" April 24, 2025 4.0 Pros The interface is clean, and there are lots of options for customizing messaging. The onboarding with \[sensitive content hidden\] So was great. Cons There are some odd bugs that I'm experiencing with notifications, but I'm fairly confident they will figure it out. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Hostaway started charging new fees in a nontransparent manner. Review Source Response from Guesty November 27, 2025 Hi William, Thank you so much for your kind words! We’re thrilled to hear that our team was able to support you quickly and personally. That’s exactly the experience we aim to deliver every day. We’ll make sure to pass your feedback to your account manager and the support team, who love hearing how they’ve made a difference. We’re always here to help your business run smoothly. Thanks for being part of the Guesty community. Best regards, The Guesty Customer Experience Team ZM Zachary M. COO Real Estate Used the software for: Less than 6 months ### "Guesty Review" March 6, 2025 5.0 Pros \[sensitive content hidden\] was great. Had the best attention to detail, and was very responsive and attentive. Cons Hard to navigate. Why do all reservations show up in the "past" and then have to navigate twords future. Some integration issues with vrbo, pre approval intergrations with abnb. Everytime you click on a property it goes to a new tab. Guesty needs to fix some basic funcianlity on website. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) 1.8 fee was put on. Hidden fee was there. Review Source Response from Guesty November 28, 2025 Hi Zachary, Thank you for your feedback. We’re glad to hear you received attentive and responsive support from our team member. We’re sorry for the difficulties you’ve experienced navigating the system and for the issues with Vrbo and Airbnb integrations, as well as the inconvenience of new tabs opening when selecting properties. Your feedback has been shared with our product team so we can continue improving core functionality and ease of use. We appreciate you taking the time to let us know how we can do better. Sincerely, The Guesty Customer Experience Team CM Ceri M. Company director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great system " March 24, 2025 5.0 Really positive, helpful, so much to offer our business. Pros So many functions, easy to use, great interface, thorough training and help to set up. Super friendly advisors. Cons Calendar view of properties Lack of help with building the website Switched from [Bookalet](https://www.capterra.com/p/143505/Bookalet/) Bookalet could not offer the same service and tech as Guesty. Review Source Response from Guesty November 27, 2025 Hi Ceri, Thank you so much for your kind words! We’re thrilled to hear that our team was able to support you quickly and personally. That’s exactly the experience we aim to deliver every day. We’ll make sure to pass your feedback to your account manager and the support team, who love hearing how they’ve made a difference. We’re always here to help your business run smoothly. Thanks for being part of the Guesty community. Best regards, The Guesty Customer Experience Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.