# Page 8 | Guesty Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Guesty the right Hospitality Property Management solution for you? Explore 477 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159377/Guesty/reviews --- Guesty 4.4 (477) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 9th, 2026 # Page 8 - Reviews of Guesty ## Showing most helpful reviews Showing 176-200 of 477 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KC Kim C. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great Product to help Manage Rental Properties" June 7, 2025 4.0 Overall I was happy with the features and guests seemed to enjoy working with it. It does accommodate multiple languages, which is a plus. Pros A cloud based software that helps you manage your rental properties. Coordinates booking, guest messages, payments and maintenance tasks. Cons It is a little pricey compared to other platforms and they add on charges at times but it was still worthwhile Review Source Response from Guesty November 27, 2025 Hi Kim, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team IR Izaac R. Owner, Operator Hospitality Used the software for: Less than 6 months ### "Dappled Light's team LOVES Guesty" February 27, 2025 5.0 Great experience. We've loved meeting our onboarding team and everyone has been super helpful! The program itself is also fantastic and nice to look at with lots of functionality Pros All of the functionality and ease of use. The integrations are awesome Cons The calendar can be a bit frustrating at times and making adjustments to bookings isn't as intuitive as it could be in my opinion Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Needed more integrations and functionality for housekeeping Review Source Response from Guesty November 27, 2025 Hi Izaac, Thank you so much for your kind words! We’re thrilled to hear that our team was able to support you quickly and personally. That’s exactly the experience we aim to deliver every day. We’ll make sure to pass your feedback to the support team, who love hearing how they’ve made a difference. We’re always here to help your business run smoothly. Thanks for being part of the Guesty community. Best regards, The Guesty Customer Experience Team AN Alberto N. Manager Commercial Real Estate Used the software for: 1-2 years ### "Thank you Guesty!" February 11, 2025 5.0 It is very good to have a tool that centralizes so many processes and makes property management easier. Pros Very convenient, provides information and centralizes processes. Support works fine. Cons Sometimes some processes are inaccurate and sometimes it gets some time to load. Review Source Response from Guesty November 27, 2025 Hi Alberto, Thanks for noticing our ongoing updates and integrations! Our product teams are constantly working to evolve the platform based on customer feedback and market needs. It’s wonderful to hear that these improvements are helping your business thrive - and we’ve got even more exciting releases coming soon. Stay tuned! Best regards, The Guesty Customer Experience Team TD Thia D. Supervisor Financial Services Used the software for: 6-12 months ### "Get it if you can Afford it" June 26, 2025 4.0 The experience was overall good because whenever I had issues the customer support responded very promptly. Pros I like how easy it was to synchronize with my personal calendar. Customer support was always ready to assist with any issues I had. Cons It's too expensive and there were too many technical issues with it such as trouble shooting. There are some features that requires additional fee but it was not clear from the get go that additional fees would be needed. Review Source Response from Guesty November 27, 2025 Hi Thia, Thank you so much for your kind words! We’re thrilled to hear that our team was able to support you quickly and personally. That’s exactly the experience we aim to deliver every day. We’ll make sure to pass your feedback to your account manager and the support team, who love hearing how they’ve made a difference. We’re always here to help your business run smoothly. Thanks for being part of the Guesty community. Best regards, The Guesty Customer Experience Team LG Liliana G. Onwer Commercial Real Estate Used the software for: 6-12 months ### "COnfortable app" February 12, 2025 5.0 All good it helps to have control on the bookings Pros The control of all my calendars, the automatic responses Cons the percentaje of comission feels a little bit high for me Review Source Response from Guesty November 27, 2025 Hi Liliana, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team cS chico S. Owner Hospitality Used the software for: 1-2 years ### "Property owner's perspective." November 19, 2024 3.0 They should just give the owner the management interface and let the property manager decide what features / information the owner has access too. Pros Most importantly, channel management works well. Cons The property owner's portal is terrible. Lacks information, to the point I feel like they are trying to conceal information from the owner. -Calendar view only displays one unit at a time -No room status (clean/dirty) -No channel information -No room tax information -No total revenue information -Jenky estimated owner revenue -Selecting date range is jenky Review Source Response from Guesty November 27, 2024 Hi Chico, We are sorry to hear about this experience. We would love to connect with you to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter. The Guesty Customer Experience Team AM Ashley M. Owner Real Estate Used the software for: 2+ years ### "Save your money" October 17, 2024 1.0 Guesty has been the worst decision I have made since I opened my business. Guesty overcharges and under delivers. Pros I liked the layout of Guesty, but that was it. Cons No phone number for customer service, due to the time change any questions would take half a day to get a response. Alternatives considered [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing Guesty I believed every word the sale guy said. Review Source Response from Guesty October 28, 2024 Hi Ashley, We are sorry to hear about this experience. We would love to connect with you to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter. Thanks The Guesty Customer Experience Team DK Dreame K. Cleaner Hospitality Used the software for: Less than 6 months ### ""Efficient Property Management with Room for Improvement"" January 16, 2025 4.0 My overall experience with Guesty has been positive. It’s a powerful platform that streamlines property management with features like channel integration, automated messaging, and payment processing. Pros It seamlessly integrates with multiple booking channels, automates tasks like messaging and payments, and provides a user-friendly interface, saving time and effort. Cons The least appealing aspect of Guesty is its pricing, which can be high for smaller property managers. Additionally, some features, like reporting and customization, could be more robust to better meet diverse needs. Review Source Response from Guesty November 27, 2025 Hi Dreame, Thanks for noticing our ongoing updates and integrations! Our product teams are constantly working to evolve the platform based on customer feedback and market needs. It’s wonderful to hear that these improvements are helping your business thrive - and we’ve got even more exciting releases coming soon. Stay tuned! Best regards, The Guesty Customer Experience Team CS Cathie S. Owner Hospitality Used the software for: I used a free trial ### "Warning: Guesty Free Trial Disconnects Other Airbnb Management Software!!" October 9, 2024 1.0 I wanted to create a trial booking site with Guesty, but their process required I link my Airbnb listing first so the listing content could be used on my new Guesty booking site. But when I connected, my existing Airbnb connection to a different booking manager was lost, and my entire Airbnb calendar showed as available! I started to get bombarded with bookings for unavailable dates. Disconnecting Airbnb from Guesty's interface wasn't enough... I had to go to Airbnb & remove the connection there too. Then reinstate all my bookings & decline a bunch of booking requests which caused a lot of angst & harmed my Airbnb status (thank goodness I didn't have instant book turned on!!!). All my minimum stay rules were wiped out at the same time (even though they'd been created on Airbnb). At no point did the Guesty free trial advise that Airbnb only allows one property manager software to be linked, and if I connected Guesty, it deleted whatever I'd previously set up. Incredibly unprofessional and hugely inconvenient. Pros Fast setup, easy to understand. Price seemed fair. Cons Inflexible process for guest to book is illogical if you're a host with only one property (it too many steps, designed for when there's multiple properties to select from). The Guesty Airbnb setup DOES NOT WARN YOU that by linking your Airbnb account, you'll lose any other active connections you have with Airbnb. Review Source Response from Guesty October 27, 2024 Hey Cathie, We’re sorry to hear that you had trouble using Guesty Lite. Connecting only one PMS to a listing is a limitation that isn’t set by Guesty. You can find more information about this in our Help Center article here: Help Center. Thank you for your understanding, and we hope you’ll consider us again in the future! Thanks, The Guesty Support Team RSR Rishi Singh R. Clients consultant Hospitality Used the software for: Less than 6 months ### "Good for your bnb’s" April 1, 2025 5.0 Pros I love how easily it allows me to list my bnb options without any hassle. Cons Nothing not to like except for the processing speed. Review Source Response from Guesty November 27, 2025 Hi Rishi, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team NS Nicole S. Rental Manager Real Estate Used the software for: 6-12 months ### "We highly recommend Guesty " October 6, 2024 5.0 We use Guesty to manage a number of vacation rentals and our lives are easier since we started using it. Pros Guesty has been great for all our rental needs. Cons We have absolutely no complaints about this software. Review Source Response from Guesty October 10, 2024 Hi Nicole, Your glowing 5-star review is greatly appreciated. Thank you for sharing your experience and helping others discover our platform. Thanks, The Guesty Team MF Martina F. Segretaria Amministrativa Hospitality Used the software for: 6-12 months ### "Ottime funzionalità ad un giusto prezzo " October 23, 2024 5.0 Pros Uno dei migliori software di gestione prenotazioni turistiche e prenotazioni online tramite OTA. Lo consiglio vivamente Cons Non ho davvero nulla di negativo da segnalare Review Source Response from Guesty November 6, 2024 Siamo entusiasti che i nostri strumenti abbiano avuto un impatto positivo sulla vostra attività. Il suo successo è il nostro successo! DW Dave W. SE Information Technology and Services Used the software for: I used a free trial ### "Top quality software" March 13, 2025 5.0 Pros Its great for managing Airb&b rentals and taking the admin out of it. Cons Im a big fan of the platform and so there isnt anything that needs improving Review Source Response from Guesty November 27, 2025 Hi Dave, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team RS Rock S. Manager Hospitality Used the software for: Less than 6 months ### "Guesty sucks" October 14, 2024 1.0 It was horrible, can't even connect to vrbo and they advertise as it's easy to do so but it a headache just to get set up Pros Some functionalities and interface are not bad Cons Integration to vrbo and customer service people are stupid Review Source Response from Guesty October 28, 2024 Hi Rock, We are sorry to hear about this experience. We would love to connect with you to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter. Thanks, The Guesty Customer Experience Team JP Jennifer P. Owner Hospitality Used the software for: 1-2 years ### "Great but pricey " July 31, 2024 4.0 Customer service is not great, their salespeople want to sell products so they offer special deals and free trials but they end up charging you anyway regardless of the "trial" and not honouring their deals. Other technical issues get sorted in an OK timeframe. Pros It saves me a lot of time compared to my previous property management systems. The automation is great and the unified inbox works well. I can pull lots of different reservation reports but there are little to no analytics on the business unless you pay an additional fee per property. Cons Its costly and accounting is very complicated and analytics are very limited, everything is an additional expense which is very frustrating. Switched from [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Guesty is a more competent system but it's a lot more expensive. It saves me time as I am growing the business, time is becoming much more important. Review Source Response from Guesty August 4, 2024 We're truly grateful for your trust in Guesty. It's rewarding to know that we've contributed to your business growth. - The Guesty Team SL Sandi L. Owner Human Resources Used the software for: 2+ years ### "Love hate relationship" July 26, 2024 3.0 Overall the system does what I most need it too, i am paying a premium price for using only a small fraction of the features. I believe there are features that would be great and helpful additions for me, but finding the time and help to work through them is difficult Pros I purchased Guesty when we had 6 rental cabins about 4 years ago and we are now up to 10 and adding another 1-2 this next year. I needed to final a solution that kept all my management, booking information, and communications in one spot, instead of multiple sources. I love that I can make changes to pricing, unit details, policies, etc in one place and it pushes out to all booking sources instead of having to log in to several places to make the changes Cons Support is the biggest let down. There are so many features in Guesty that I have not figured out how to use because the pages of manuals they have online to figure it out are not user friendly and support won’t take time to walk you through things. Many of the features I use I have had to be figured out through trial and error. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[Vrbo](https://www.capterra.com/p/233391/Vrbo/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Because non of the other solutions I found at the time would put everything in one spot Review Source Response from Guesty August 4, 2024 We appreciate your candid feedback, Sandi. Your experience matters to us, and we'd like to address your concerns directly. Please provide your preferred contact method, and a member of our team will reach out promptly to find a resolution. - The Guesty Team MF Mandy F. Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Guesty Review" July 25, 2024 5.0 High level of functionality and staff and good all round service. There are frustrating delays in dealing with issues, customer support cut you off if you do not stay online with them constantly and then the process has to be re opened with another support person. It would be good if we had a group of people managing our account, so that ther eis some familiarity. The price is very high for a South African based company. Pros A premium software management tool for short term rentals Cons The monthly costs are extremely high in comparison to other similar products Review Source Response from Guesty August 4, 2024 Thank you Mandy, for your stellar 5-star review. Your support means a lot to us and helps others discover the benefits of Guesty. - The Guesty Team KS Keith S. Director Hospitality Used the software for: 2+ years ### "Pay for what you get " July 19, 2024 5.0 We have been very happy with the consistency in the service with Guesty and look to integrate more services so we more things are done in a centralised place. There was an issue with technical support and the way they dealt with us but I would say that is getting better. This was purely down to how quickly a ticket was getting closed due to impatience to respond. In this circumstance I didn't like the fact that the customers service is put at a lower importance than the technical support workers time. This isn't a good enough attitude. Pros The ease of use when managing properties at scale. Live calendar syncing is always working and if there are any issues with the software we have technical support always available. Cons It is more expensive than competitors but the functions and infrastructure in place in Guesty allows you to justify the cost. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Lavanda](https://www.capterra.com/p/198984/Lavanda/) Reason for choosing Guesty \[sensitive content hidden\] being our success manager has been a huge reason we haven't left. Having a direct contact at the company who understands our needs as a company if invaluable. Review Source Response from Guesty July 25, 2024 Hi Keith, Your feedback is music to our ears! We're dedicated to providing top-notch service to help your business thrive. - The Guesty Team TB Tim B. MD Real Estate Used the software for: 2+ years ### "Generally OK" July 30, 2024 3.0 We accept that Guesty is as good as most of the solutions out there and you can spend a lot of time seeking comparable alternatives. It can be a significantly expensive option so we continue to consider alternatives. Pros Provides just about all of the features that we need Cons Rapid support and solutions to issues raised can be problematic. Annual costs can be very significant and cannot be ignored Reason for choosing Guesty by chance only and a quick chat with someone else considering it. Proper due diligence of alternatives was not made at that time. Review Source Response from Guesty August 4, 2024 Thank you for sharing your feedback with us. We constantly review user input to enhance our platform. Your concerns have been noted, and we're committed to addressing your technical limitations with the assistance of your success manager. We value our partnership and remain dedicated to supporting your business growth. - The Guesty Team LG Luke G. Contractor Hospitality Used the software for: 2+ years ### "Long Time User" July 23, 2024 5.0 Better than Lodgify, streamline, and Escapia. However, Guesty is not good for enterprise property managers. Pros Integrates with AirBnB very well. \[sensitive content hidden\] is a rockstar. Cons Accounting sucks, not past data for cancelled reservations or homes that have off-boarded, slow to update key API connections. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Lodgify does not adjust to American time zones for guest messaging. Review Source Response from Guesty August 4, 2024 Your feedback fuels our drive to improve. Let's continue working together to propel your business forward! - The Guesty Team JH Juliet H. Founder Hospitality Used the software for: 2+ years ### "Great product" July 31, 2024 5.0 Overall, the experience is quite smooth, with most of the daily work being done in Guesty. The customer support response time is also good, and they generally provide timely assistance. Pros Multiple user support makes it ideal for online team collaboration. The reservation form feature is very convenient for filtering diverse lists for statistics. Automation greatly reduces the workload for customer support. Cons The inbox filtering options are not comprehensive enough. Property address modifications often fail to save correctly and frequently require customer support assistance. The visible time range in the owner portal cannot be set. Review Source Response from Guesty August 4, 2024 Hi Juliet, your glowing 5-star review is greatly appreciated. Thank you for sharing your experience and helping others discover our platform. - The Guesty Team DH Duncan H. Owner Hospitality Used the software for: 2+ years ### "Guesty as a Airbnb management tool" July 23, 2024 5.0 Pros Ease of use, faultless syncing of calendars across platforms, excellent mobile app. Cons I think the cost is high compared to competitors in the market - I beleive it to be the market leader so hapy to pay for a quality product. Alternatives considered [Lavanda](https://www.capterra.com/p/198984/Lavanda/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Review Source Response from Guesty August 4, 2024 Your insights are invaluable to us. We're committed to evolving alongside you and supporting your business's journey. - The Guesty Team RB Robert B. Owner Real Estate Used the software for: 2+ years ### "Love Guesty 5 Years on" July 18, 2024 5.0 Our overall experience has been terrific! Everybody’s nice and again we really rely on Guesty to qualify other apps that we may use Pros Guesty’s one stop shopping for property management needs is terrific. We use only products that are integrated with Guesty now in our business. Cons Slow to roll out some products, hard to give feedback about poor functionality with products Alternatives considered [Streamline](https://www.capterra.com/p/89552/Streamline/) Reason for choosing Guesty Yes, he had a much easier user interface Switched from [AirDNA](https://www.capterra.com/p/10018589/AirDNA/) Much greater options in Guesty and integrations Review Source Response from Guesty July 25, 2024 Hello Robert, We're delighted to hear that our solution has streamlined your operations. Here's to your continued success! - The Guesty Team JE Jen E. Founder and CEO Hospitality Used the software for: 2+ years ### "Reliable and easy-to-use channel manager" July 23, 2024 5.0 Very good. The customer service is excellent and having a dedicated person allocated to me makes a difference. Pros It is very easy to use and makes it easy to manage my portfolio of properties. The accounting module saves me many hours a month! Cons The pricing. They could offer more bundled packages to make using other products in the suite more affordable. Review Source Response from Guesty August 4, 2024 Thank you for taking the time to share your experience, Jen. We're honored to be part of your business toolkit. - The Guesty Team FC Francois C. CEO Leisure, Travel & Tourism Used the software for: 1-2 years ### "Good software" August 11, 2024 4.0 Pros THe software has a lot of fetaures, very complete Cons The pricing, which is higher than its competitors Review Source Response from Guesty August 15, 2024 Hi Francois, Your glowing 5-star review is greatly appreciated. Thank you for sharing your experience and helping others discover our platform. Thanks, Guesty ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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