# Guesty Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Guesty the right Hospitality Property Management solution for you? Explore 467 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159377/Guesty/reviews --- Guesty 4.4 (467) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Guesty Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews MZ Michael Z ceoReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Another major advantage is scalability. As our rental management program has grown, Guesty has been able to support the increase in listings and bookings without requiring us to change systems or add multiple additional tools.“ March 12, 2026 EF Emily F Member ManagerHospitality, Self-employedUsed the software for: Less than 6 months. “There are many problems with message automation, cleaners can't upload photos, price optimizer is not accurate, and customer service is just okay.“ March 5, 2026 JR John R PresidentReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Features like the channel manager, unified calendar, automation capabilities, integrations, and owner-facing tools create a platform that can truly support a professional operation.“ March 6, 2026 AT Amar T Marketing and Guest SatisfactionHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “Occasionally, certain OTA updates (like special requests or small booking changes) take time to reflect, and troubleshooting integrations can be slow.“ November 26, 2025 PT PANAGIOTIS T CEOHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The Airbnb/Booking.com channel management is reliable, automated messages save a ton of time, and the workflows (tasks, cleaners, owner statements) are powerful once set up.“ November 21, 2025 AN Achraf N reservationReal Estate, 11 - 50 employeesUsed the software for: Less than 6 months. “What I liked least about Guesty is that the system occasionally hangs or becomes slow, which can interrupt workflow and make certain tasks take longer than expected“ November 24, 2025 AK Alisha K HRHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “The platform has helped organize operations, streamline communication, and improve guest management across multiple properties. Once everything is set up, it significantly reduces workload and enhances productivity. Despite a few areas that could be improved, Guesty is a reliable and powerful solution for property and holiday home management.“ November 21, 2025 ML Marco L OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Identical configurations applied to all units within the same property do not always work consistently: some settings function correctly for all apartments except one, without any apparent reason;“ March 30, 2026 ## Showing most helpful reviews Showing 1-25 of 467 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Njål E. CEO Real Estate Used the software for: 1-2 years ### "Honest review from a power Guesty user" February 27, 2026 5.0 Overall, my experience with Guesty has been largely positive. As a short-term rental operator, it has become an essential part of how I run my business day-to-day. The platform offers unmatched integration with OTAs, covering listing distribution, updates, and financial management all in one place. On top of that, Guesty has the best API documentation I've come across, making it an excellent foundation for anyone looking to build custom solutions on top of their PMS. For anyone considering a switch, Guesty is definitely a top contender. I say this as someone who has spent meaningful time with Smoobu, Hostify, Hostaway, and several others. Pros Incredible customer success from Jay and his team. Product that focus on the important features. Higher priced than their competitors but has unmatched quality. We save a lot of time on listing distribution, finance, and listing updates due to their really good connections with the OTAs. Cons There is honestly not a lot of bad things to mention about Guesty. Their focus seem to be switching somewhat to capturing revenue from new add-ons instead of improving existing features. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty Premium product with really good customer success teams. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Smoobu](https://www.capterra.com/p/160106/Smoobu/)[Hostify](https://www.capterra.com/p/183332/Hostify/) They had bad connections to OTAs, bad distribution and update capabilities, hard to build on top of. Review Source Response from Guesty March 17, 2026 Hi Njål, Thank you for your incredible feedback and for highlighting the work of Jay and our team. We are truly honored to be an essential part of your day-to-day operations and to provide the reliable connections and API documentation you need to grow. We hear your feedback regarding our focus on existing features versus new add-ons; building trust means listening to your needs, and we are committed to ensuring our core platform remains the high-quality foundation your business deserves. We appreciate your recommendation and are excited to continue supporting your success in the short-term rental market. Best regards, The Guesty Customer Experience Team Susan D. Founder CEO Leisure, Travel & Tourism Used the software for: 1-2 years ### "Going for Guesty" March 1, 2026 5.0 We we have overall found that switching to Guesty as our PMS has made our life in our work much easier and more fun. There have been pain points, but we feel that they’ve been solved or that we’ve been assured that they will be. All is good and I feel comfortable recommending it. Pros We have been using Guesty for almost 2 years and I’ve started to take some of the most positives for granted which is a good thing. They are integrated with most of the third parties that I want to be. They have added many of the elements that I was using third-party for like damage insurance. We know at damage insurance to our bookings directly through Guesty instead of through an outside company. We have recently added the accounting module and are getting used to it. Some of the request we’ve made have been upgraded immediately, of which we are most appreciative. The automated response system is excellent and the AI for responses is getting better and better . But if they had to put anything to the top of the list, it would definitely be the responsiveness of Customer Service and our account executive. We get help when we need it and that’s worth everything. Cons What I like least is that our advanced website is not editable simultaneously with the booking engine so there is some extra wor. But we think that this may be solved quite soon. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty We felt that Guesty was more suited to our international needs and for the style of our company. Guesty was also better value. Switched from [Kigo](https://www.capterra.com/p/274975/Kigo/) We made the switch because Kigo was purchased by Guesty. We did have a lot of other PMS’s market to us and we looked at several. Guesty fit our needs better than anyone else. Review Source Response from Guesty March 10, 2026 Hi Susan, Thank you for being a valued part of the Guesty community for the past two years and for sharing your detailed feedback. We are thrilled to hear that our integrations, automated response system, and dedicated support from your account executive have made your work easier and more enjoyable. We also appreciate you highlighting the website editing process; please know that we are committed to refining our tools to better support your international needs and simplify your workflow even further. We value the trust you have placed in us and look forward to continuing our partnership. Best regards, The Guesty Customer Experience Team SM Sonya M. Director Hospitality Used the software for: 6-12 months ### "Fantastic time saving channel manager " March 30, 2026 5.0 Had a rough start but got supported thru and assisted to get it all right now runs really smoothly feel I am getting more bookings using the pricing option Pros Synchronisation, one place of all bookings, app so easy to use, customer support is good, feel secure in using the app. Training was really good Cons that vrbo does not work the same as bdc and abb and can’t cancel advance notice icon on the mobile app Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty With all the research I did Guesty came out highly recommended Review Source Response from Guesty April 2, 2026 Hi Sonya, Thank you for sharing your experience and for choosing Guesty based on your research. We are so glad to hear that after a rough start, you feel supported and are seeing great results with our pricing options and synchronization. We have noted your feedback regarding the VRBO integration and the mobile app functionality to help us improve. Building a reliable partnership with you is our priority, and we are committed to ensuring your continued success. Best regards, The Guesty Customer Experience Team KL Kevin L. CEO Real Estate Used the software for: 1-2 years ### "Good product. Terrible support." April 6, 2026 1.0 For one of the biggest PMS platforms out there, not being able to fix a billing issue in 5 months is just not acceptable. Every time I reach out it feels like we are starting over. No real progress. Just the same "we are working on it." If you are a large operator considering Guesty, the product will do what you need. But if anything goes wrong outside of a basic support ticket, be ready to fight for it and still not get a resolution. Pros Guesty as a product is solid. The features are there and it works well for managing properties at scale. Cons Customer service is not great, especially when you are dealing with anything above a basic support ticket. Anything related to account issues or more serious problems takes way too long. I canceled Guesty Shield, notified my account manager, followed up multiple times over email, had multiple calls with my account manager and her upper management, and the cancellation was confirmed. They kept charging me anyway. It has been 4 to 5 months of back and forth. They keep telling me they are working on fixing the invoice and correcting the balance. Still not fixed. My account keeps getting deactivated because of an unpaid invoice for a service I already canceled. Their solution is for me to pay the invoice first and get the credit back. Why would I pay for something I never used and already canceled months ago? On top of that, they tried to tell me I could cancel Guesty Shield myself through the dashboard, but you literally cannot do that. The account manager has to do it. So I did everything right and I am still in this loop. Review Source Response from Guesty April 10, 2026 Hi Kevin, Thank you for your feedback, and we’re very sorry for the frustration this situation has caused, especially regarding the billing issue and the delays in resolving it. This is not the experience we aim to provide. We’d like to take ownership of this and help resolve it as quickly as possible. Could you please share your contact details (email or phone number), or reach out to us at \[support email\], so we can assist you further? We appreciate your patience and the time you took to share your experience. Sincerely, The Guesty Customer Experience Team TW Thomas W. Md Hospitality Used the software for: Less than 6 months ### "Few months in " March 31, 2026 5.0 Pros A huge amount of functionality and it really works well ! Very smooth and quick easy to see everything Cons Lots of paid add on and lots of stuff that make it clunky were if it was one price for the package it would be much better Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty Guesty has most add ons and functions total Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Didn’t have everything I needed unfortunately Review Source Response from Guesty April 2, 2026 Hi Thomas, Thank you for sharing your experience with Guesty. We are thrilled to hear that you are finding our platform powerful, smooth, and easy to navigate. We truly value your feedback regarding our pricing structure and add-ons; transparency and value are essential to building a lasting partnership, and we are constantly working to streamline our offerings to better serve your business needs. Best regards, The Guesty Customer Experience Team NL Noam L. CEO Commercial Real Estate Used the software for: Less than 6 months ### "Great onboarding!" March 31, 2026 4.0 Pros The onboarding process and how the onboarding team helps you set up everything! It was a pleasure working alongside of them. Cons The price is on the higher end but in return, you get a tool where you can handle everything that has to do with your STR business. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/) Reason for choosing Guesty I already knew how to work with Guesty from my previous employer. Review Source Response from Guesty April 2, 2026 Hi Noam, Thank you for your wonderful feedback. We are thrilled to hear that our onboarding team provided a supportive and enjoyable experience as you set up your account. Our goal is to build lasting partnerships, and knowing that you feel confident handling your STR business with Guesty means a lot to us. We look forward to continuing to support your growth. Best regards, The Guesty Customer Experience Team BK Bjoern K. CEO Hospitality Used the software for: Less than 6 months ### "Good system with strong potential, but missing some features" April 3, 2026 4.0 Overall, the system is okay and usable, but it is missing several features that should be standard in today’s property management software. Many of these functionalities are essential for efficient operations. That said, the platform works well overall, but there is still room for improvement. Even small enhancements could have a significant impact on daily operations. Pros Guesty offers a wide range of distribution channels, which makes it easy to reach different platforms from one system. Adding new properties is straightforward, and the calendar overview is clear and helpful for day-to-day operations. There are still some features missing or not fully developed, but hopefully these will be improved over time. Cons Some important functionalities are missing. Tasks cannot be displayed in the owner portal at all, which limits transparency for property owners. It is also not possible to implement custom document or form templates. For example, check-in and check-out protocols cannot be digitally signed within the system, which is a significant limitation for operations. Additionally, some features promised during the sales process are not actually available or do not work as expected. Review Source Response from Guesty April 6, 2026 Hi Bjoern, Thank you for sharing your detailed feedback with us. We truly value your trust and are committed to improving our platform based on your insights. It is great to hear that you find our distribution channels and calendar overview helpful, and we take your comments regarding the owner portal and digital signatures seriously. We are working hard to enhance these features to better support your daily operations and ensure a more seamless experience for you and your property owners. Best regards, The Guesty Customer Experience Team KH Kevin H. Director Real Estate Used the software for: 6-12 months ### "Excellent All-in-One Solution with Strong Automation" May 6, 2026 5.0 Overall, our experience has been excellent. We’re very impressed with the platform and how it has supported our business operations so far. Pros Guesty has significantly increased our operational efficiency. It makes managing properties across multiple platforms seamless, and the onboarding process was smooth with excellent after-sales support. The automation features are particularly strong, helping streamline daily tasks, and the CRM and task management tools are well-designed and highly effective. Cons We’ve been using Guesty for the past six months and, so far, we haven’t encountered any notable drawbacks. Review Source Response from Guesty May 11, 2026 Hi Kevin, Thank you so much for your kind words and for trusting Guesty to support your business operations over the last six months. We are thrilled to hear that our automation and task management tools have helped streamline your daily tasks and increased your operational efficiency. We look forward to continuing our partnership and helping your business grow even further. Best regards, The Guesty Customer Experience Team PM Patrick M. Owner Real Estate Used the software for: 6-12 months ### "Best PMS out there!" March 30, 2026 5.0 9.5/10. I think it's the best PMS out there and I've worked with a lot of them. It has the most functionality, but some areas can still be refined. Pros The ability to have all my listings in one place, create owner statements, and accounting all in one place. Cons I think the accounting side could be improved, but overall it's way better than other platforms. I think AI could be used here to make the process easier for owner expenses, etc. Review Source Response from Guesty March 31, 2026 Hi Patrick, Thank you so much for your kind words and for sharing your experience with Guesty. It is incredibly rewarding to know that our platform has become your go-to PMS for managing listings and accounting in one place. We truly value your feedback regarding the accounting side and your suggestion for using AI to streamline owner expenses; building trust means listening to our users, and we are committed to refining these areas to better serve your business. Best regards, The Guesty Customer Experience Team JT Jess T. Director Short term property managent Real Estate Used the software for: Less than 6 months ### "Life saver" March 30, 2026 5.0 Guesty has been a life saver for my business. Automation is a key factor from messages to cleaners to owners to setting up new listings. Guesty has saved me so much time. Pros I have been able to automate my processes to save me so much time. Easily links to platforms, cleaners software, owners portal and my website. Cons Training takes a long time, it took months. If there was less time between sessions this would be better. Review Source Response from Guesty March 31, 2026 Hi Jess, Thank you for sharing your experience with Guesty. We are thrilled to hear that our automation tools have been a life saver for your business and have saved you so much time across your messaging, cleaning, and listing processes. We truly value your feedback regarding the length of the training period; building trust with our users means listening to these insights so we can work on making our onboarding process more efficient and better spaced for your needs. We are committed to supporting your business growth and ensuring our platform remains a vital part of your success. Best regards, The Guesty Customer Experience Team RP Rose P. Property Manager Hospitality Used the software for: 1-2 years ### "Guesty Feedback" December 3, 2025 5.0 Been using Guesty for 3 years and it's good overall, reliable, and continues to meet our needs well. Pros Guesty has a friendly and intuitive user interface that makes managing listings simple, & efficient. Cons The inconsistency I find in terms of financial analytics causes confusion and affects decisions also Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty Because we like how easy it is to use and support our needs Review Source Response from Guesty December 9, 2025 Hi Rose, Thank you for sharing your experience with Guesty! We’re glad to hear that our intuitive interface has made managing your listings simple and efficient, and that Guesty has been a reliable solution for your needs over the past three years. We appreciate your feedback regarding the inconsistencies in financial analytics and understand how that can impact decision-making. Your insights are valuable, and we’re continuously working to improve the accuracy and clarity of our analytics tools. We’re happy to know that Guesty continues to meet your needs and remain a solution you trust. Best regards, The Guesty Customer Experience Team ED Ed D. Business Advisor - CFO Hospitality Used the software for: 2+ years ### "Solid product with robust capabilities + good support" November 26, 2025 5.0 Overall solid experience and helps us run the business effectively - been a loyal user for the past many years and looking forward to seeing more new features coming up! Pros All in one place - we use various features/addons from advanvced analytics to dynamic pricing and most recently the guesty shield program, which works effectively and gives us a piece of mind with each booking. Good support team - timely responses. Cons roadmaps can be difficult to influence - few enhancements pending for quite some time. Owners dashboard is very basic Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty we were already with guesty and eventually agreed on the right commercials moving forward. Review Source Response from Guesty November 28, 2025 Hi Ed, Thank you for your feedback and for being a loyal Guesty user. We’re glad to hear that our features — including analytics, dynamic pricing, and Guesty Shield — have helped support your business, and we appreciate your recognition of our support team. We’re sorry for the challenges with influencing the product roadmap and the limitations of the owners dashboard. Your feedback has been shared with our product team as we continue improving. Thank you again for your continued trust in Guesty. Best regards, The Guesty Customer Experience Team RG Ryan G. RE Investor and Vacation Rental Management Co. Real Estate Used the software for: 2+ years ### "Unparalleled reliability and constant innovation" November 26, 2025 5.0 I’ve used Guesty daily for five years. The uptime and stability have been industry-best, and the product keeps improving without breaking workflows. New features roll out frequently and meaningfully—making operations more efficient across reservations, messaging, and reporting. It’s a comprehensive platform that scales with your portfolio and gives you confidence that things will just work. Pros Reliability is unmatched—Guesty has been rock-solid for me over five years. They keep shipping genuinely useful features, not fluff. The platform covers everything from Booking Management and Rental Management to clean User Interface, strong Security, responsive Customer Support, and smooth Team Collaboration. It does what you want—and then surprises you with more. Cons It’s pricey, but as they say: buy once, cry once. There are other alternatives out there that are less expensive, but the chances of outgrowing the other platforms and needing to migrate helped justify the premium for Guesty. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty Robust operation, well-funded, and seemed to be the industry leader. Review Source Response from Guesty November 27, 2025 Hi Ryan, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. We’re so glad to hear that Guesty is helping you scale and see real results. That’s exactly what drives us. We know that running a growing hospitality business takes a lot, and it means the world to hear that Guesty is proving to be a valuable partner in that journey. Thanks for trusting us with your business! Best regards, The Guesty Customer Experience Team AH April H. Director Hospitality Used the software for: 6-12 months ### "Guesty PM Software is user friendly" November 21, 2025 4.0 Moving to a new PM software is never an easy feat, but luckily Guesty has been very patient with me and willing to help where they can! Pros Guesty's booking platform is user friendly and the customer support is getting better with quick, useful responses. Cons Guesty does not work well with mid-term rentals that are booked directly for a fixed monthly amount. The accounting package could definitely be better. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty It seemed to fit what we needed and what they did not have at the moment was in Beta. Switched from [Streamline](https://www.capterra.com/p/89552/Streamline/) Streamline was more expensive without a website for direct bookings. Review Source Response from Guesty November 27, 2025 Hi April, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team AB Amir B. Owner Hospitality Used the software for: Less than 6 months ### "Room for improvement - " November 23, 2025 4.0 Good, yet the biggest disadvantage is the priceOptimizer Guesty offers, which damages my experience deeply, causing me to consider leave Guesty for this feature or other features as well Pros User interface is nice, and allows you good operational control of the business. The onboarding process is thorough, yet I think you can make it more efficient if you had videos indicating the usual usage of the system. Value for money makes sense for me Cons My personal customer support manager isn't responsive enough. It takes him 2-3 business days to reply to my emails which doesn't make sense in this era. I'm mostly frustrated about the price optimizer. I'm considering leaving the platform only because of that. Lots and lots of issues with it, and the results are really bad. I've tried reaching out several times to fix the issues there, but it seems the basics behind it are somewhat wrong, and it requires a lot of manual adjustments which causes me to relentlessly deal with the system and looking for the right pricing. This is the opposite of what I should get from it. Switched from [PriceLabs](https://www.capterra.com/p/158348/PriceLabs/)[Rental Ninja](https://www.capterra.com/p/10009121/Rental-Ninja/) I thought Guesty will provide a much better experience. I was right about some features, but Price Optimizer really ruined my experience Review Source Response from Guesty November 27, 2025 Hi Amir, Thank you for sharing your detailed feedback. We’re glad to hear that you value Guesty’s interface, operational control, onboarding, and overall value. We’re truly sorry for the frustration you’ve experienced and the responsiveness of your support manager. We understand how important accurate pricing and timely support are to your operations, and we take your concerns seriously. Your feedback has been shared with our product and support teams so we can work on improving the Price Optimizer and response times. We appreciate your honesty and are committed to making your experience with Guesty as smooth and effective as possible. Sincerely, The Guesty Customer Experience Team PT PANAGIOTIS T. CEO Hospitality Used the software for: 1-2 years ### "My best choice for PMS" November 21, 2025 5.0 Overall, it’s a powerful PMS that can really streamline operations, but it comes with friction. The system itself is strong, but the slow UI and message-refresh issues get annoying fast. If you manage multiple units and can handle the quirks (and the price), it still offers big operational advantages once everything is configured properly. Pros Guesty centralizes almost everything I need for short-term rentals: unified inbox, automations, and a clear multi-calendar. The Airbnb/Booking.com channel management is reliable, automated messages save a ton of time, and the workflows (tasks, cleaners, owner statements) are powerful once set up. Overall it helps me run multiple apartments with a very small team. Cons The interface is heavy and slow, and the app gets stuck way too often. Messages don’t always appear instantly — you have to refresh to see them — which means you can easily miss guest communication. Pricing is also on the high side, especially for smaller operators. Alternatives considered [Hosthub](https://www.capterra.com/p/171809/Hosthub/) Reason for choosing Guesty For its open API so that I can program my own application (for accounting) that accompany the reservations. Review Source Response from Guesty November 27, 2025 Hi Panagiotis, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team SL Sam L. Owner Real Estate Used the software for: 1-2 years ### "Good software to run your business" November 26, 2025 4.0 Bad onboarding but solid performance once we got up and running. Guesty seems to be adding/improving features which I appreciate. Pros I like the all in one rental management, team access, and owner portal. I also like the open source nature to Guesty to allow for outside apps. I am also happy to see that Guesty seems to be growing and adding/improving features. Cons Phone app needs to have background app refresh so it doesnt have to load each time. Also mobile Analytics would be nice. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/) Reason for choosing Guesty Feature set offered by Guesty was better. Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) I switched due to lack of support and features provided. Review Source Response from Guesty November 28, 2025 Hi Sam, Thank you for your feedback! We’re glad to hear that Guesty’s all-in-one platform, team access, owner portal, and integration options have supported your business and that you’ve noticed our ongoing feature improvements. We’re sorry for the challenges with onboarding and the mobile app experience. Your suggestions for background app refresh and mobile analytics have been shared with our product team for consideration. We appreciate your input and are committed to making Guesty even more efficient and user-friendly. Best regards, The Guesty Customer Experience Team NP Noel P. Principal Real Estate Used the software for: 1-2 years ### "Guesty great to work with" March 13, 2026 5.0 Very responsive to my needs, they go out of their way to try to accommodate me, even when i am not a big customer for them Pros Guesty analytics is great, its calendar very friendly to use, their support team is awesome, specially \[sensitive content hidden\]! Cons It is designed for short term rentals, not boutique hotels, and the reporting reflects this, they are working on it but not there yet Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty Better overall solution and fit for our needs Switched from [Jurny](https://www.capterra.com/p/248560/Jurny/) Jurny decided to stop providing certain services Review Source Response from Guesty March 16, 2026 Hi Noel, Thank you so much for sharing your feedback with us. We are glad to hear that you are enjoying our analytics and calendar features, and that our support team has been able to provide the responsive service you deserve. We truly value your trust in us as your partner. We also appreciate your honest input regarding our reporting for boutique hotels; please know that we are committed to refining these tools to better serve your specific needs as we continue to grow together. Best regards, The Guesty Customer Experience Team JM Jack M. Owner Real Estate Used the software for: 2+ years ### "Guesty- Crème de la crème of PM softwares" December 1, 2025 5.0 Really good- we shopped around the market and Guesty really is the best software and in line price wise which has made it a no brainer for us. Pros Guesty is an all-encompassing software for vacation rental management which has been great. Being able to streamline so many aspects of our operations has been super helpful. Cons Was a little pricey when we started out but we have a sliding scale so as we grow we are able to get a lesser price per property. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Lodgify had bad owner statements, was inconsistent and the accounting module was very bad. Review Source Response from Guesty December 3, 2025 Hi Jack, Thank you for sharing your feedback! We’re delighted to hear that Guesty has helped streamline your operations and become an all-encompassing solution for your vacation rental management. We appreciate your note about pricing and are glad the sliding scale is supporting your growth. It’s great to know Guesty has stood out compared to other options and is helping make property management easier for you. Thanks again for your review. We’re thrilled Guesty has been a positive fit for your business! Best regards, The Guesty Customer Experience Team Daniel H. CEO Hospitality Used the software for: 2+ years ### "We LOST 50% of our monthly revenue since we switched to Guesty." August 14, 2025 1.0 I have had many issues with the customer service in several areas. I tried hard to stay positive with my experience with them, but unfortunately, there are far too many to continue to ignore. A lot of the numbers in my old platform (Guesty for hosts)didn't line up with those in the new platform (Guesty for Pros). For example, the payout for the duplicate listing to the landlord on the exact dates will be different on GFH than on GFP. I had several meetings with them to determine the issue and sent about 30 emails back and forth to solve the problem. Still, I ended up accepting that they won't line up when it reached that point, and I repeated myself several times without them understanding what I was showing, and clearly explaining to them. My bigger issue is that our revenue halved the moment we made the switch, resulting in a significant financial impact that we as the business are taking, as well as all our landlords. I also brought this to their attention in a meeting, the success manager tried to suggest other methods on what he believes we can do to increase our revenue, but none of the suggestions address the cause of the halving in revenue we experienced as we switched/"Upgraded" to the pro version. I then corrected him and said that we need to solve the issue instead of trying to find other ways to add 5% to our revenue if something is costing us 50% of our revenue. He said he will look into it and get back to me. I would appreciate it if you could send me an email with your findings, more than a week after our meeting, with the solution being the same suggestions that you gave me in the meeting. This was frustrating because it did not solve the problem. I expressed my concerns that adding other things to something that is broken won't fix the issue that we are dealing with. I also made a suggestion every time we discussed this, which I believe might be the cause, but he has not gotten back to me with more information on that. It is now more than a week since I sent him an email responding to his email, but unfortunately, I haven't heard anything from him since then. This is concerning because it reflects the amount of attention Guesty is putting toward why their client lost half of their revenue the moment they signed up to Guesty's "PRO" Platform. If I knew that I would lose half of our revenue, then I would never have signed up to Guesty for Pros, and their lack of concern for the case makes it impossible to find a solution. Pros The platform has a lot of features. More than what is necessary for the majority of clients, which might be overwhelming for a lot, but it's better to have a lot of features than not enough. Cons Our revenue halved the moment we signed up across all our listings. When I brought this to their attention, they were not helpful at all. Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) The business grew, and it became hard to manage using Guesty for hosts because it only supports a limited number of integrations. So to get access to the more advanced platforms, we had to upgrade. Review Source Response from Guesty August 20, 2025 Hello Daniel, We're genuinely sorry to hear about your experience. Our team is eager to connect with you promptly to address and resolve this situation. Ensuring our users fully benefit from our platform and are completely satisfied is our priority. Kindly provide us with your email, and we'll reach out to resolve this matter swiftly. Sincerely, The Guesty Customer Experience Team SM Scott M. Owner Hospitality Used the software for: Less than 6 months ### "Modern, easy to use booking software with 5\* support!" March 5, 2026 5.0 So far, so good! Easy to get everything setup, easy to use and the customer support is 5 star. Integrations with the channel manager were easy and we can finally actually control EVERYTHING in one place! Building my own integrated website was also a breeze, which is a HUGE plus for me, not to have to be charged by other platforms and web developers every time I want to add or change anything on my website. Pros Speed, ease of use. Customer support is fast to get and efficient. It's a modern platform in a market saturated with old booking software platforms which cannot be upgraded. Cons It is expensive compared to competitors but, in it's defence, it is far superior to competitors as well, so we see the value in it. Review Source Response from Guesty March 6, 2026 Hi Scott, Thank you so much for your kind words and for sharing your experience. We are thrilled to hear that you are finding such value in our platform and that our customer support team has provided the 5 star service you deserve. Building a modern, all-in-one solution that simplifies your operations and website management is our top priority, and we are committed to being a partner you can trust for the long term. Best regards, The Guesty Customer Experience Team KV Kaylyn V. AGM Hospitality Used the software for: 6-12 months ### "Great Management Features" December 2, 2025 5.0 My overall experience with Guesty has been positive, and the platform has streamlined many of our day-to-day operations. The tools are intuitive and make managing multiple units much more efficient. While certain support issues have taken longer to resolve, the system itself has been a valuable asset to our workflow. Pros What I’ve liked most about Guesty is how seamlessly it centralizes all aspects of our property management into one platform. The unified inbox, automated messaging, and channel integrations have significantly reduced manual workload and improved communication with guests. Their interface is clean and intuitive, which made onboarding smooth even with a growing team. We also appreciate the reporting tools and revenue management features—they help us make informed decisions and stay organized across multiple departments. Having both web and mobile access is a major plus, especially for a resort where our team is frequently on the move. Overall, Guesty has provided strong value by streamlining operations and saving us time. Cons The main drawback I’ve experienced is the amount of time it took to resolve a group billing issue—over three weeks. While the support team was polite and eventually resolved the problem, the delay impacted our workflow and created challenges for managing a time-sensitive reservation. Faster turnaround on complex support tickets would make a big difference. Review Source Response from Guesty December 3, 2025 Hi Kaylyn, Thank you for your detailed feedback! We’re thrilled to hear that Guesty’s centralized platform, unified inbox, automated messaging, and reporting tools have helped streamline your operations, improve communication, and save your team time. It’s great to know the intuitive interface and mobile access have supported your growing team effectively. We also appreciate your feedback regarding the billing issue. We’re sorry for the delay and understand how it impacted your workflow. Your comments have been shared with our support team to help improve turnaround on complex cases. Thank you again for sharing your experience. We’re glad Guesty has been a valuable part of your property management workflow! Best regards, The Guesty Customer Experience Team PS Pamela S. President Hospitality Used the software for: 6-12 months ### "All the info you need in one spot!" November 21, 2025 5.0 We've only been using Guesty for a year now and it has made our Property Management Company run with ease. Their customer service is great, always very responsive and helpful. We were worried about the cost, we only have 3 properties. But we want to grow (just closed on our 4th yesterday) and we wanted to start with "the best", it's a great value for the experience we are getting. Pros The easy of seeing all the guest communication! It's so easy to go into any reservation and see all the communication, from our team & the guests. This is where we find out some fun things from the guests. If they are celebrating anything special (so many are!), if it's their first trip to the area (even more are!) Cons Sometimes it's hard to find what I'm looking for in the site when I am on my laptop, but I usually am on the app so that might be on me. Review Source Response from Guesty November 27, 2025 Hi Pamela, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. We’re sorry to learn that navigating the platform and locating information has been challenging. We understand that too many options can feel overwhelming, and your feedback helps us identify where we can simplify the experience and make booking flows more intuitive. We’ve shared your comments with our product team for further review. We appreciate your input and are committed to making the platform easier and more user-friendly moving forward. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team AJ Anna J. Property Manager Commercial Real Estate Used the software for: 6-12 months ### "Five stars! " December 3, 2025 5.0 Overall, I’m very happy with Guesty and the value it brings to my business. It has made managing multiple properties across different channels much smoother, and the support team has been consistently helpful. I’ll definitely be recommending Guesty to anyone in the property management industry. Pros I’m very happy with my experience using Guesty. It’s an excellent tool for managing multiple properties across different booking channels, and it gives me a clear overview of everything in one place. My onboarding process was fantastic; I received a one-on-one, in-depth walkthrough of all the features. The ongoing support has also been amazing, with quick and helpful replies through the chat. Cons The only downside for me is that the Guesty statements don’t fully match the way my company is set up, where the property owners receive payouts directly from the booking channels. This makes the monthly statements a bit messy and hard to read. I would really appreciate an update that solves this. Review Source Response from Guesty December 4, 2025 Hi Anna, Thank you for sharing your experience! We’re thrilled to hear that Guesty has simplified managing multiple properties and channels for you, and that our onboarding and support have been so helpful. We appreciate your feedback regarding the statements and payouts. Our team is always looking for ways to improve clarity and flexibility, and your input helps guide those updates. We’re glad to have earned your recommendation and look forward to continuing to support your business growth! Best regards, The Guesty Customer Experience Team EH Evan H. Short term Commercial Real Estate Used the software for: I used a free trial ### "Easy to use " March 12, 2026 5.0 My overall experience with Guesty has been very positive. It’s a powerful platform that makes managing short-term rentals much easier by keeping bookings, guest communication, and property management all in one place. The automation features are especially helpful and save a lot of time. There are a few areas that could be improved, like making the interface a little easier for new users and improving customer support response times. But overall, Guesty is a reliable and effective tool that helps simplify property management and keep everything organized. Pros Guesty is an excellent platform for managing short-term rental properties. It makes handling bookings, guest communication, and property listings simple and organized all in one place. The automation tools save a lot of time, and the interface is easy to use even if you’re new to property management software. Overall, Guesty is reliable, efficient, and a great solution for anyone looking to streamline their rental business. Cons The interface can sometimes feel a little complicated for new users, and it takes some time to learn where everything is. Customer support response times could also be faster in certain situations. Additionally, some features feel a bit limited unless you upgrade to higher pricing tiers. Review Source Response from Guesty March 13, 2026 Hi Evan, Thank you for sharing your feedback and for choosing Guesty to manage your short-term rentals. We are glad to hear that our automation tools and centralized platform have helped streamline your business and save you valuable time. Building a reliable and efficient experience for our users is our top priority. We also appreciate your honest insights regarding the learning curve, support response times, and feature access; please know that we are committed to addressing these areas to better serve you as your business grows. We value your trust and look forward to continuing our partnership. Best regards, The Guesty Customer Experience Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.