# Page 9 | Guesty Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Guesty the right Hospitality Property Management solution for you? Explore 477 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159377/Guesty/reviews --- Guesty 4.4 (477) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 9th, 2026 # Page 9 - Reviews of Guesty ## Showing most helpful reviews Showing 201-225 of 477 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RS Rupa S. Quality Engineer Retail Used the software for: 6-12 months ### "Easy to use website to get short term rentals. " September 23, 2024 4.0 Pros Its a very easy to use tool both to list and get properties on rent Cons Took a bit of learning on how to setup things Review Source Response from Guesty October 10, 2024 Rupa, Your insights are invaluable to us. We're committed to evolving alongside you and supporting your business's journey. Thanks! The Guesty Support Team Linda O. Director Hospitality Used the software for: 2+ years ### "Cost effective channel management" July 23, 2024 5.0 Pros Easy to use and good support. Only pay when you have bookings. Cons Nothing it works well for us we don’t have any issues Review Source Response from Guesty August 4, 2024 Thanks, Linda! Helping our customers thrive is what motivates us every day at Guesty. - The Guesty Team SF Sara F. Segretaria Amministrativa Hospitality Used the software for: Less than 6 months ### "Buon software per prenotazioni" July 29, 2024 4.0 Pros Sono passata da poco all'utilizzo di Guesty per la gestione delle prenotazioni e tutto sommato mi ci trovo bene Cons Alcune funzionalità sono assenti e altre potrebbero essere migliorate a mio avviso Review Source Response from Guesty August 4, 2024 We're thrilled that our tools have made a positive impact on your business, Sara. Your success is our success! - The Guesty Team LG Lydia G. Director Hospitality Used the software for: 1-2 years ### " False Advertisement simply." November 1, 2023 1.0 Guesty does NOT have SUPPORT. Though the sales team are "escalating the issue" or "handling it" or "contacting support on our behalf". All we have are messages saying to put a payment processor. We asked for a direct call with support to address these serious issues. The Answer: Support is "evaluating the best way to get back to you regarding that" . Yup...They don't know about phones, direct emails, Google Meet, Zoom, Face time, Whatsapp Video etc...They're evaluating!One thing that DOES WORK though...is INVOICING. We've been invoiced:1- An integration that still has not happened2- Monthly invoices for a software that is costing us tons of time and moneyAnyway.. Now with HOSTAWAY and they are honest and know their product. Pros The advertising was great but reality did not measure up. Cons Simply put...False advertisement.I have been a Vacation Rental Manager for the last 15 years and have used a large array of channel software. We decided the switch to Guesty in October . It was a tight decision between Hostaway and Guesty. We do not use a payment pocessor.We went with Guesty. It has now been a few months and nothing we were told about the aspects of the software is true in our case.Guesty does NOT have a UNIFIED INBOX. Website and Vrbo not covered.Guesty does NOT manage BOOKINGS. You cannot set up reminders for upcoming balance based on your booking schedule. It has to be done manually. Guesty is NOT SAFE. While on a chat with a guest, the chat of another guest appeared! So guest information is not even safe.Guesty is NOT a CHANNEL MANAGER . Special price variations like short stays do not populate to all channels. Only to our website and not other channels. Bummer. Guesty does NOT work without a payment processor. Even though we precised this and were assured it would work.Guesty does NOT CALCULATE booking payments. INTEGRATION does NOT take 5 weeks. Reason for choosing Guesty The Electronic Signature Review Source Response from Guesty November 13, 2024 Thank you for taking the time to share your experience. We’re truly sorry to hear that your expectations haven’t been met. We constantly review user input to enhance our platform. Your concerns have been noted, and we're committed to addressing your technical limitations with the assistance of your success manager. We value our partnership and remain dedicated to supporting your business growth. SC Stephen C. Owner/CEO Hospitality Used the software for: 2+ years ### "Guesty has been an amazing PMS for Misfit Homes in Nashville" March 2, 2023 5.0 At Misfit Homes in Nashville, we have had an overall positive experience with using Guesty as our property management system. Its robust features, including its centralized platform, automation capabilities, channel management, 24/7 guest communication, unified inbox, and data analytics, have helped us to maximize occupancy and overall revenue for our short-term rental clients. The system is easy to use once you get the hang of it, and the support team is always available to assist with any questions or issues. We highly recommend Guesty to any short-term rental management company looking to streamline their operations and grow their business. Pros Misfit Homes in Nashville has used Guesty for quite some time now. Guesty has been an excellent PMS for our short term rental business. Its centralized platform, automation capabilities, channel management, Guest communication team, unified inbox, and data analytics have made it easy for us at Misfit Homes to manage multiple properties and increase revenue. Additionally, the support team at Guesty, especially \[sensitive content hidden\] , has been extremely helpful with any questions or concerns we have had while working with their property management system. Their knowledgeable and responsive support team has been an asset in navigating any issues that arise. We appreciate their dedication to excellent customer service and their willingness to go above and beyond to help us succeed in our short-term rental business. Highly recommended! Cons One of the cons of using Guesty as a short-term rental management system is that it can get pricey compared to other PMS options. However, if you are operating in a high demand short-term rental market, the expense is well worth the expense. Review Source CL Clay L. CTO Real Estate Used the software for: 2+ years ### "Started out great, last 6 months have been a nightmare!" March 7, 2024 2.0 when we initially started, we only had 1 listing. in the 4 years we've been with them, we now have 52 listings. we loved their software, and specifically chose them because of the 20+ providers we tested, they were the only one that had a grandparent, parent, child relationship, allowing us to be more flexible in our creation of listings. However, in the last 6 months, their software made changes to our listings on its own, with no approval from us as the user. as a result, during our busiest season, we went from an 82% occupancy, to 58%. it took months to identify the issue, and still to this day, guesty still hasn't identified how it happened or provided a solution to fix it. we've had to create our own work around just to avoid the issue. on top of that, we also found out that their integration to booking.com was not mapping correctly, and rather than fixing the issue, we were told to delete the listing and create a new one, loosing years of reviews and other data. On top of all these errors, we worked with the team at guesty to create a pricing structure that was more in line with other providers in the market, signed a new contract with them, and still to this day, they still have not implemented those pricing changes to our account. Lastly, trying to get any response from the guesty team takes days at best, but most likely will be weeks before you actually get any kind of headway leading in to months before anything is actually resolved. for an account we pay thousands of dollars each month, we don't have a dedicated account rep, and the customer service is atrocious, Pros They are the only PMS system we've been able to find that allows a Grandparent, parent, child relationship when creating listings and having those listings block the correct corresponding properties Cons their price is absolutely exorbitant, their customer service is horrendous, and within the last 6 months, their software (without any changes requested by us as the user), made internal edits to scheduling that costs us thousands of dollars Reason for choosing Guesty because they were the only software that provided a grandparent, parent, child relationship between listings. Review Source Response from Guesty March 26, 2024 Hello Clayton, Thank you for taking the time to provide your feedback. We genuinely appreciate your insights, and your concerns regarding the recent software changes impacting occupancy, Booking.com mapping issues, and billing/pricing changes not being fulfilled have been carefully noted. We understand the importance of addressing these issues promptly. Specifically, we want to assure you that we are actively working on rectifying the billing/pricing changes that were promised but not fulfilled. Our team is dedicated to resolving this matter to your satisfaction. We value your partnership and are committed to ensuring a positive experience for you on our platform. Please stay in touch, and we'll keep you updated on the progress. Thank you for your continued trust in our services. Best, The Guesty Team AC April C. Broker and Owner Real Estate Used the software for: 1-2 years ### "Guesty is a Great Solution for Vacation Rental Management" March 7, 2024 5.0 My overall experience with Guesty has been superb. From the sales agent who negotiated a price within my parameters, to the onboarding team and the support team, I have no complaints. I feel I have a partnership with this company and the main goal is for everyone to succeed. Pros (1) Tech support is awesome. I have monthly meetings with my Guesty success partner which really helps to get the maximum benefit from the software. I have questions, he gets me answers. When I have suggestions for future roll outs, he forwards them to the design team. (2) The company continues to evolve with the demands of their clients. (3) One of the main reasons I switched to Guesty was for the trust accounting component. I need and want everything in one place and Guesty has it. (4) Guesty is always rolling out new features or improving existing features. I love anything that allows me to do what I do better and more efficiently. Working smarter not harder is a primary goal. Cons After using 2 other vacation rental platforms, my one con applies to them all, and that is the time it takes to set it up. This is a feature rich platform, so I don't know how it could be made easier or faster. However, Guesty will walk you through every feature to get you set up. It is a process and not an overnight task. Reason for choosing Guesty I asked a lot of questions at the VRMA conference in Chicago and Vegas. I gave Ximplify ago and that was a very costly disaster and a big fat mess to clean up. It wasn't a knee jerk reaction to switch to Guesty. I had several meetings with the sales rep to ask questions and preview the software before I would commit. Changing software isn't easy when you have a lot of properties and reservations already in place. It isn't something I recommend anyone do on a whim. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[LiveRez](https://www.capterra.com/p/82992/LiveRez/) I was with LiveRez for several years and made the switched to Hostaway for better integration with the OTAs. LiveRez required a channel manager and that was not a seemless process, and then switched to Guesty. I was looking for an accounting solution and they were developing it at the time I switched. Review Source Response from Guesty March 14, 2024 Hi April, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead! - The Guesty Team LW Laura W. Owner Hospitality Used the software for: Less than 6 months ### "WORST APP AND CUSTOMER SERVICE I'VE EVER ENCOUNTERED" February 10, 2024 1.0 Overall i felt like i was Beta testing their app for them. THe calendar function on my phone never worked correctly, i was not able to manage bookings in their app, i never recieved push notifications to let me know there was new activity, you will have to manually handle collecting payments yourself. DO NOT USE THIS COMPANY! Pros Syncing Airbnb was very easy but the other vendors took weeks and it made a huge mess of my calendar which resulted in double bookings. Cons Customer service: there is no phone number, they create a ticket for each issue you ahve so if you ahve more than one, which i had about 6, i had a ticket for each issue. I never heard back from the same person and never succeeded in fixing any of the issues I had. Review Source Response from Guesty February 15, 2024 Hi Laura, We are very sorry to hear about your experience. We'd like to learn more about your specific case and remedy the situation. Please provide us with your contact details (email) and we will contact you ASAP to try to resolve any issues you may have. Thanks! - The Guesty Team VR Verified Reviewer Founder Computer Software Used the software for: Less than 6 months ### "Nightmare of a Software Experience - stay away / False Advertising" January 24, 2020 1.0 If you are like me, of course you need a solution. I was misled by the marketing and sales team to sign up here, and misled by biased 'comparison' web pages on the internet that are optimized enough to bring everything to the forefront. I have built my lil airbnb biz to 150k/year plus ( gross, not net ) in less then a year, and as a software engineer, I know good software when I see it. I have tried 8 or 10 similar tools and reviewed 50 - 60 to pick those 8. I am happy to share what worked to help those out in a similar position. Here is what I have tried and what worked, with + and - to compare advantages and disadvantages. What I detest most of all is business models like guesty's, which want a percentage of your company ( via a percentage of your sales ) to give you their service. Avoid these at all costs. Lodgify - Solid site for creating your own bookings, CANT import your listings, you have to recreate them, expensive... currently at $34/listing. Tokeet - Tons of promise at the beginning, automates import and export to different sites, start with Airbnb listings you created and auto generate listings elsewhere - but the messaging feature is so darn broken it made me want to pull my hair out. Every single incoming message is a new thread. Imagine looking at your phone and there are 30 new message threads from the same person. What the... Also, the linking listings to avoid double bookings feature requires a Phd to get correct, its BAD... more below Pros The chat with customers feature worked well. Cons \- False promises by the sales reps - Glitchy software - If you try to import your Airbnb listings, it will erase all of your 'linked listings' rules - which are there to prevent double bookings, AND NOT TELL YOU - so you will be immediately exposed to double booking if you are using this feature. Even https://tokeet.com/ was wise enough to put a note in there. - If you try to set it up yourself instead of waiting for a rep to do it for you, the software will immediately start charging your card without letting you know. - They promised to help simplify my business, but in the end the glitchy software and terrible documentation vastly complicated it. - They promised to scale my ads to many different channels, but did not, in the sales call, mention any of the additional hurdles which would be present in each channel. - It was faster, cheaper and simpler to add the listings to other channels manually then to try to use this software - The sales rep offered a full refund when he found out I was dissatisfied, but then failed to deliver and stopped responding to communications, while still charging my card, weeks after he agreed to issue a refund. - The customer service department is by email only and very slow to respond, so I spent several nights with my system that I worked really hard to create in shambles, cancelling all my plans, trying to fix the errors this system created by hooking it in. In a nutshell, DO NOT use this software. Even if it was free. Reason for choosing Guesty ... continued: In the End... SmartBNB was the winner. No percentage of your company ( via % of gross earnings ), Just a super small per listing fee ( $7 ), no startup costs ( unlike guesty ), immediately responsive and intelligent support team, and it just works. Literally, every feature is solid.. it loads lightning fast ( I hate airbnbs native platform, waiting 10s to send a message, reloading a page just to see what was said in response, etc ) - and a ridiculously time saving message automation feature. Truly, if your on the hunt to save time in your business, skip guesty, skip tokeet, skip lodgify, skip even superhost tools ( awesome product, just doesnt compare to SmartBNB ) and go straight to SmartBNB. Finally, someone in the market has hit the nail on the head, and doesn't charge you a $1000 set up fee ( guesty and many others ) - its a $0 setup, intuitive DIY setup with help when needed, solid documentation... Im truly unbiased, and don't work for them.. but I probably will fill out an application - because they are awesome. Review Source RV Renata V. Vacational rental manager Facilities Services Used the software for: Less than 6 months ### "The worst choice ever" May 10, 2024 1.0 How sad that guesty is selling itself as a working software!!! For me guesty is a big disappointment!!!! This is the 3rd software what im using, first I used HOSTIFY, i didnt like it, after I used OCTORATE, much better then guesty, and much cheaper too. I had some things what was missing from octorate, thats why i needed a top software to be able to grow, and to have less work, using a great system. When the sales team was selling me this product, \[sensitive content hidden\] is his name, he told me that Guesty has everything, everything works and now after a bit more then 2 month i can see that this was all a lie. Cheaper products are working better!!!!! DONT BUY THIS SOFTWARE.... I came in because i thought if i pay more i will have a guarantee to have the quality. Im managing more then 60 apartments so I really need a good software. And nothing like this!!! I HAVE TO CLOSE MANUALLY SINCE 2 MONTH!! for all of my more then 60 apartments each month, because this functionality doesnt work. even when im paying for a special accounting mode...I cant even give an invoice for my guests with them details, my property owners cant see anything on them"landing page", because there is not even owner portal. Tasks are not working, there is no translation (in Spain at least) for messages between me and guests, and sooo on!! Whoever needs more info can contact me!! BIG BIG SCAM, and big big disappointment!!!! Im already looking for another software. Renata Varadi-wehom.es Pros Nothing after my bad experience. They are selling the software as the top of the top, and me naivly i tought if i pay more, i will have the guarantee for the quality. and not at all!!! Cons As they promised me, they said i could do many things, but i only have a basic multicalendar without option for bulk edition, etc. Switched from [Octorate](https://www.capterra.com/p/168722/Octorate/)[Hostify](https://www.capterra.com/p/183332/Hostify/) Because i needed a better software to be able to grow. At the moment im managing more then 60 apartments. Review Source Response from Guesty May 22, 2024 Hi Renata, Thank you for sharing your feedback with us. We constantly review user input to enhance our platform. Your concerns have been noted, and we're committed to addressing your technical limitations with the assistance of your success manager. We value our partnership and remain dedicated to supporting your business growth. Thanks, The Guesty Team TL Tucker L. Owner and Manager Real Estate Used the software for: 1-2 years ### "Guesty is the ONLY software you should use" December 7, 2023 5.0 Having tried three other software solutions (Loodgix, Streamline, MyVR), I can confidently say that the team at Guesty and my account manager \[sensitive content hidden\] is the ONLY software you need to consider. Their platform is not just user-friendly; it's a hospitality powerhouse. Managing bookings and communicating with guests, accounting, lock management, distribution channel management, Merchant service, automations and more are a breeze. What sets Guesty apart is their unmatched customer service. They are always easy to reach, and their team genuinely cares about their hosts. The level of support and attention they provide is unparalleled. In the world of property management, Guesty is my go-to. I wouldn't think about switching – they've redefined the hosting experience with their hospitality-centric approach. If you want a software partner that truly values its hosts, look no further than Guesty. Pros Guesty is easy to use, has the best UI, hundreds of quality of life features most channel managers do not have, almost 0 limitations. The list goes on. I have my own account manager \[sensitive content hidden\] that we have biweekly meetings scheduled to go over new features, questions, etc. Cons There is not one thing I have negative to say. If I ever have an issue, they most likely have an answer or a workaround. Switched from [MyVR](https://www.capterra.com/p/127432/MyVR/)[Lodgix](https://www.capterra.com/p/114032/Lodgix-com/)[Streamline](https://www.capterra.com/p/89552/Streamline/) Guesty is a combination of all these channel managers and more. They take the best from these platforms and make it not only better but way more user friendly. Review Source Response from Guesty January 25, 2024 Thank you, Tucker! Our #1 goal is to help customers manage better and grow with Guesty.. Hasan H. Managing Director Real Estate Used the software for: Less than 6 months ### "AVOID - DO NOT BUY FROM GUESTY IF YOU ARE LOOKING TO SCALE" January 30, 2024 1.0 Extremely poor and unsatisfied considering the amount of money you have to pay, which is ludricious to begin with - we regret moving from uplisting to guesty. Pros NOTHING - their support is EXTRMELY SLOW- their systems DO NOT WORK! we have had so many syncing issues, its caused double bookings, really unhappy guests, and we have looked stupid in front of our investors. We regret with our heart to have chosen guesty. We will 100% be changing the platforms. Cons The onboarding integration migration is EXTREMELY POOR. The systems don't work, you will get double bookings. The support team won't help fast enough. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Switched from [Uplisting](https://www.capterra.com/p/154137/Uplisting/) We thought guesty would allow us to scale better, better integration with Expedia messages, and better overall system. We were very wrong. The support team is non existant, we can't even see double bookings on the calendar management, we've had multiple guests book the same flats, and showed up to the flats, causing extremely poor management and service. We are not happy at all. Review Source Response from Guesty February 14, 2024 Hi Hasan, we are constantly evaluating user feedback in order to improve our system. This review has been taken onboard and we will work to evaluate your technical limitations with your Success Manager. Thanks! CS Caroline S. Channels Manager Hospitality Used the software for: 1-2 years ### "It could be way better" April 23, 2022 4.0 Guesty is a tool that intent to be a complete solution to properties managers, and it correspond a lot of items, such as the management of listings in some channels directly, the huge data volume it can manage, easy way of reservations and communication management. But it can be way better in some features, like payments and revenue rules. The best part is that the support is always available and the company seems to hear the clients issues and they are always implementing problems solvings according to our experience, so it is a real joining construction. Pros The facility of add or remove properties and rooms, the view of all properties in one calendar, the management of different channels chat and mainly the publish of listings trhough some channels directly by Guesty is awesome! Also the possibiity of search a booking using any key information, a name, phone number, channel code is really impressive. Cons Some important features does not look developed enough to be implemented, like the triggers for charges, the revenue management rules, simple management reports. All they seems like a good idea that was released before the complete edition, so it is a little frustrating when you try to use it and it does not work. Alternatives considered [Rentals United](https://www.capterra.com/p/139850/Rentals-United/)[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[MyVR](https://www.capterra.com/p/127432/MyVR/) Reason for choosing Guesty The opportunity of joining construction that was not opened by the others. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Because Guesty offered more safety managing the huge volume of data that Cloudbeds were not supporting anymore, and a best views of properties and reports. Review Source JZ Jonathan Z. Owner/Property Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Does not work with VRBO integrations - oversold, under delivered software." June 17, 2021 1.0 The sales agent was a sham. \[SENSITIVE CONTENT HIDDEN\], their sales agent was knowledgeable but oversold what this software can do with VRBO and existing reservation. Do not believe their software works as well as they describe. \[SENSITIVE CONTENT HIDDEN\], the integration specialist was fantastic. But after integration, the rest of the support team could use some work. They don’t know how to solve problems, rather they just pass the issue back on to your other booking channels. I believe, Guesty is over-priced and immature for integration purposes. It might work if you only use AirBnB, but if that were the case, you don’t need a channel manager software. It might work if you are starting from scratch with multiple channels, but if you are integrating with already existing reservation run, run run away from Guesty. Pros The integration with AirBnB is near seamless. But any other channel, be warned, Guesty’s integration software is suspect at best and will likely force several of your pre-paid reservations to to suddenly disappear. It does sync cross-channel calendars, BUT you have to watch as in our case, reservation just start disappearing. Cons Once onboarded you are left to the whims of their support team. One support agent will blame VRBO while VRBO blames Guesty, but in the end, you, the property manager/owner will be the one who gets screwed out of thousands of dollars of reservations that just suddenly disappear. And for our case, the $780.00/month is not worth it. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing Guesty We believed the sales agent. Fools be us. Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Res Nexus does not do real-time calendar updates, nor does their software actually sync with any channels. They are as bad at writing software as Guesty. Review Source Response from Guesty July 5, 2021 Hi Jonathan, We are genuinely saddened to hear of your experience with us. We would love to connect with you ASAP to assist in tackling each of your issues one by one. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter. Kindest Regards, The Guesty Customer Success Team Serge S. Owner Hospitality Used the software for: 6-12 months ### "Great software, always evolving but pricing and support is an issue" June 3, 2021 4.0 Very happy with Guesty overall. They are constantly evolving and adding features and the staff is courteous and knowledgeable. Its a struggle though to understand the value proposition or why I would continue paying 3x pricing. Recently bid out a competitor and savings were over $100k with a 200+ unit portfolio. Wishing nothing but the best for them but would like to see more competitive bulk pricing and faster to market solutions. If a small company like Hostaway has Expedia integration and multiple payment processors then why is Guesty still behind? Pros Guesty is always adding features. The current feature set is very robust. Integrations with almost every player in the industry. Bugs and upgrades with every new rollout. Great team and best capitalized company in the industry. Eventually should have the most robust feature set in the industry. Cons Constant bugs in the calendar. Same day Airbnb reservations do not get auto assigned meaning you need staff constantly watching Guesty OR lose the ability for same day reservations OR risk an unassigned reservations. No solution or even affirmation of this problem. I have been begging support to resolve this and always get stock copy and paste answers. Support is generally lacking. They respond quickly but never dive deep enough into an issue or offer resolution. Pricing is pretty much the highest in the industry even though the feature set is not the best in class. Still no integration with Expedia or second payment processor. If you have over 2% chargebacks then Stripe will kick you off the platform and Guesty has no alternatives integrated. This is a huge problem. A lot of nickel and diming on pricing. They now want an additional $3/unit for "advanced analytics" which is really just basic analytics you would expect from any platform. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Review Source Response from Guesty July 5, 2021 Hi Serge, Thank you for such a detailed review. We always are looking toward our user's feedback to help Guesty grow. We appreciate that versatile payment processors and a direct connection to Expedia are crucial for some of our clients. Our Product team is currently working towards a goal to be able to provide both of these features. Your Customer Success Manager Jerome will continue to work with you on some of your other issues with Support and Guesty's value proposition. We appreciate your continued partnership and please do not hesitate to reach out at any time. The Guesty Customer Success Team MR Mike R. Virtual Assistant Hospitality Used the software for: 1-2 years ### "Your BNB Property" November 21, 2022 5.0 My overall experience is that you get so much more than you paid for as you can't put a price on how convenient and easy Guesty is to use. Pros What I like most about the software is the convenience that it brings and that it is a User-Friendly platform which makes it as easy as a few clicks away to use. Cons The platform is yet to show any weakness which I also like about it, but as soon as something comes up, I bet Guesty would resolve it immediately. Review Source Peter F. Ejer Hospitality Used the software for: 1-2 years ### "Easy to use and powerfull features" July 22, 2019 5.0 We've reduced our management and time spent handling bookings and manual payments. Previously we had a fair amount of bookings through our old booking system which did not handle credit card payments, so we had to stay on top of those bookings and collect the payments manually. Pros Automated responses to bookings, enables credit card payments via Stripe, easy overview of bookings and connecting multiple booking websites easily, as well as keeping information uniform on all booking websites automatically. Also generates a booking website for our own website. Absolutely love their Multicalendar. Gives a great overview of current bookings. Cons Can't really think of anything bad. They are constantly updating and upgrading the software, so there is always something new and improved... Switched from [Wix](https://www.capterra.com/p/169007/Wix/) We got a tour of Guesty and it seemed to be able to handle all our booking needs perfectly. Another great thing about Guesty is their business model. We only pay an agreed upon percentage of all bookings, no other surprise fees. At Wix (booking calendar, website, channel manager), we had already shelled out 6.000 dkk a year, even before a single booking had been completed. We are probably paying the same or more now, but now at least the expenses for Guesty is following the amount of bookings instead. If we decide to reduce bookings for a year (e.g. to take a vacation from giving other people a place to stay for their vacation), the cost also goes down.(even to zero; really flexible pricing!) Guesty also encompasses a lot of fully functional integrations with other booking sites, as well as smart home integrations, that we do not have/use, but they seem to be very smart; giving time limited codes to electronic door locks? That would be neat! Review Source JK Jj K. Founder Hospitality Used the software for: 6-12 months ### "Guesty is the gold standard for vacation rental property managers" September 22, 2023 5.0 There is a reason Guesty is one of the most funded PMS companies in the vacation rental industry. They are the trail blazers and gold standard when it comes to property management software. From the amazing hands on support, to the stability of the software, I am so happy we made the decision to use Guesty. Pros \- Dedicated account rep (shout out \[sensitive content hidden\]🤘) and great around the clock support team - Guesty has all the features a professional property manager needs. We have vetted and used countless other solutions and all of them were missing or weak in at least one area. Guesty has everything we need and more. - The Analytics addon is great and gives our business the clarity we have been looking for on a number of metrics from financials to reviews.- Onobarding onto the Guesty from our previous providor was also great. We were able to easily export our existing reservations and move them over.- The mobile app is great as well, our reservations team lives there and is able to answer guest messages from anywhere. - We have not had any calendar syncing issues acrosss multiple platforms and can rely on having up to date calendars as well as integrating with other softwares like Wheelhouse for our pricing or Breezeway for cleans. Cons \- The Guesty team has already been made aware and is pledging to roll out some updates, but currently we do not have as much control over reservaiton financials as we had with other platform. We are excited for some updates here. - We came into the relationship knowing about it, but for the unsuspecting user, there is an upsell on every turn. I'm not mad about it, Guesty is a venture backed company that needs to show returns, but just be aware there will always be an upsell, even for some things that other platforms may include in the core package. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) There were many reasons but the biggest was customer support. Guesty has dedicated account reps and Hostaway did not at the time of our switch. Having a real person who can help you with the software was essential to our business. Review Source JC Julia C. Owner Hospitality Used the software for: 6-12 months ### "Oversold and very disappointed with customer support" August 25, 2021 1.0 My experience with Guesty is not worth it. Not worth the additional time and effort to fix all their stuff ups. Not worth the money it costs for the onboarding. Not worth the money you will loose in the end from technical issues. Not worth the stress and frustration of not getting any customer service. JUST NOT WORTH IT AT ALL REALLY!!! Oh and before you send me a response to this review Guesty - I have had a number of conversations with your management team and still get nowhere. You say you want to tackle each issue but never really get to the bottom of them. You start with the initial contact or message but then nothing. I don't see why this time would be any different. I'm saddened to have to write this review but unfortunately I don't feel heard even after a year with you!! Pros The fact that you can see the guests contact details if they type them into an inquiry. Cons Once onboarded you were left to your own devises which was very frustrating. At the onboarding they show you what they want to show you, not necessary what you need to know for YOUR business therefore they just don't listen to your needs. You can't call anyone if you encounter issues, the support team blame the other platforms for the problem and says you need to call the platform. They message you back within 24 hours but haven't really looked at your question. You are then palmed off to someone else in the support team and you have to explain yourself again and again. They over charged on a number of bookings and it is still ongoing to try and get the money back. There are so many technical issues/faults with nightly rates and bookings. When you message them they don't give straight answers, and you are then left to clean up the mess ie double bookings, incorrect rates showing. They wipe their hands of the problems and you are left thousands of dollars out of pocket... I could go on for days!!! Reason for choosing Guesty This time I am researching all of the channel managers and checking all reviews. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) I made the switch because of a great sales pitch. Also lodgify had it's own set of problems but nothing like Guesty! Review Source VR Verified Reviewer Principal Real Estate Used the software for: 6-12 months ### "Great if you only want to be on Airbnb" November 28, 2018 2.0 We needed automated messaging and we needed to get out to other channels besides Airbnb. Their mobile apps are sad and ineffective for our team members, so we go some messaging automation help but no help for our team really communicating. Team members can't communicate directly with any messaging only tasking tools that didn't work according to the permission matrix Guesty published. If you have a desire to be on the biggest channels, this is not your platform. If you need tools and accounting and other services, this is not your platform. We are actually, currently paying 60% of what we would pay for the most robust enterprise level platform that's way beyond our capability to utilize in this industry. Maybe you start with Guesty when you have two properties, but if you're doing well they siphon an incredible amount of money out of your business. If you don't plan on growing, this might be a good solution. Pros Automated messages are great and the multi-calendar is nice. These seem to be the only features that are completely reliable. Cons We naively took a recommendation from someone to use Guesty and had a hard time discovering other options out there. Do more research. There are four excellent options that are roughly 40-75% cheaper. The price for this platform is absurd. Tools rarely work as promised. They are not a true channel manager. They only integrate with airbnb and booking.com, but they've been promising "coming soon" for serveral other channels forever, but doesn't look like it will happen. If you go with Booking.com through Guesty, you have to live with the 20% cut to Booking.com which didn't help us increase revenue when we already have 85% occupancy. Our only choice there was to actually reduce our revenue, so that was a non-starter. If you're a good operator with high rates and occupancy, I don't know how this platform can do anyting but stagnate your growth. Only banks, cable companies and Guesty gets away with saying, "sorry for the inconvenience" when they're product doesn't work. In every other business is means refunds/rebates/credit/gifts.... something that tells your customer you regret you failed to meet the expectations you set. They completely ignored me on every occasion I suggested they should consider crediting us for their inability to deliver a myriad of promises. Onboarding was such a rush job, weekly sessions promptly ending after 60 minutes. "Send us your questions". Not great onboarding. Analytics are mediocre, not powerful at all, practically non-existent. Review Source CS Coburn S. VP Of Operations Hospitality Used the software for: 2+ years ### "Amazing Software!" September 27, 2021 5.0 Pros Guesty is a large part of our operations. Our entire team uses Guesty on a regular bases. It allows for us to manage all of our listings and reservations in one place. It is very simple to use, and is straight forward to set up. When we have any questions, their support team is very quick to respond and is always there to help! Cons There are features of the software that we hope will continue to develop. The majority being additional customization to the financials feature, such as; adding tax to reservations that are not considered taxable; and accepting ACH as a payment method. Review Source LD Lulu D. Director of Vacation Rental Operations Hospitality Used the software for: 2+ years ### "Great Product! Thank you Guesty!" December 10, 2020 4.0 Guesty allows us to manage our large scale vacation rental property management business with ease. Working with them has been great - they are collaborative, constantly improving their product, and have provided us with great customer service. Our customer service representative is extremely helpful and takes all of our feedback into account. The unified inbox and phone application allow us to work cohesively as a team and all be on the same page. Guesty is always adding new features, offering new integrations, and partnering with different softwares. We appreciate our relationship with Guesty and hope they continue in the right direction. Pros The best features that Guesty provides are their automations - auto-messages, auto-replies, and auto-tasks. These automation tools allow us to communicate with guests, housekeepers and owners more effectively. They assist us in running a smooth operation where our guests receive check in information automatically and we never have to worry about guests not having their check in instructions. Additionally we use auto-tasks to provide our housekeepers their daily schedules. Our housekeepers speak Russian so having the phone application available in 20+ languages has been great! The integrations and compatibility with other booking softwares has been essential in allowing us to grow our company rapidly. Our Customer Service Manager \[SENSITIVE CONTENT HIDDEN\] is attentive and hears out all of our questions and concerns. She openly shares about all upcoming features with us which we truly appreciate! Cons We occasionally experience bugs or glitches when using the software however the customer support and development team are usually pretty quick to correct these errors. There are a few features that are lacking including a robust accounting system (which our CSM has notified is in the works), extra functionality to allow our team to stay in Guesty and not have to use alternative programs (ie for chatting with team members) or going to the booking platform directly (esp Airbnb) and a better guest communication system. We currently use GCS however we have not found it to be all that helpful - the agents are constantly archiving messages without providing an appropriate response to the guests which leads to our team members not seeing the messages and not responding to the guests. They also have a very delayed response to messages. Review Source MS Melissa S. Property Manager/ Realtor Real Estate Used the software for: 2+ years ### "Guesty is by far the Besty!" September 26, 2022 4.0 I just came on board full time with our management firm/ real estate office in April 2022. There was huge learning curve and it took some time, and help from our account rep to really learn how to get the most out of the software! We had a few bumps with one of our integrated partners. Guesty and our Rep \[SENSITIVE CONTENT\] were the reason we stayed. They SHOWED us our business was important to them. Their customer service is THE BEST! Pros Multi-Calendar honestly is where I go first for a snapshot of what's going on now and coming up. I can easily make quick changes to rates & nightly minimums. It's also easy to create specific rules for rates and nightly min. in the Revenue Management. Messaging and Guest Communications is easy to use and integrates with our OTA accounts so conversations are documented in both places. We just started using Analytics but already it's made a difference in how we evaluated and compare our performances. Cons Sometimes hard to find or remember where to go to make changes, especially if it's a task we don't do regularly. The Guesty Help Center does cover just about everything. If I still can't figure it out, email messages are replied to quickly! Alternatives considered [MyVR](https://www.capterra.com/p/127432/MyVR/)[WebRezPro](https://www.capterra.com/p/113348/WebRezPro/) Reason for choosing Guesty Guesty integrated with all our vendor partners including Safely, Ximplifi, Remotelock, and Stripe. While no reservation software is cheap, we seemed to get a better quality product, better value, and better service for the money. Their customer service alone is worth it! Review Source Wesley S. President Real Estate Used the software for: Less than 6 months ### "Excellent Software, Terrible Support" March 21, 2019 3.0 Overall: The software is good, and integrations are good. Not the best, as many are far better in some respects. The customer service is absolutely terrible. The worst I've ever experienced. I've had almost 3,000 AirBnB guests, and talking to them makes me feel like my worst guests as I get repeatedly frusturated at the support team, and feel like i'm not being helped or taken care of. Guesty charges 3% of revenue, which means I pay over $1,000/month for it. If they treat me like this, I can't imagine how they treat smaller hosts that don't make over $20,000/month. I hope that Guesty gets my feedback here, as their customer support has made no comments on whether my direct feedback reaches the Guesty management or ownership teams. I think that while the software is great, on-boarding and support are archaic and severely need updates and improvements. I'm still using the software, but unless there are changes to how they handle client issues and requests, i'll be jumping ship as soon as a comparable software comes on the market. I still have hopes for Guesty, so maybe once my income raises over $40,000 and monthly payments to guesty pass $1,000 overall, i'll be taken as a higher priority client for them. Pros Guesty has a great intuitive platform. It has all of the features that you'd expect, and they all work fairly well. The feature sets are fine, though they may be found on other platforms, but what you pay for is the integrations. Guesty integrates with nearly all software that you'd expect or want it to. Their chat feature is the most mature, and the best part of the software, but automated messaging leaves much to be desired. It is not possible to set up automated message without customer support (in most cases). Team management and listing management both work as expected, and are a pleasure to work with. The software is definitely among the most developed in the industry. Cons Overall Guesty attempts to be good at all things, and master of none. There are numerous softwares that do individual things far better, like automation, messaging, cleaning team management. Overall the worst part of the experience of Guesty was the support system. While all softwares use live help nowadays, you have to submit manual tickets to guesty. There is no phone line to call, and you can't ever chat with a representative. While the website claims that they do full set-up, it's wrong. I sent over 40 back and forth messages with support as they tried to have me do my own setup. After requesting help with a particular issue, they did not have a representative do the work for me. On top of that, months into use, the software still doesn't work as expected. I'd say that delivery is definitely far below what is expected from such a large company. Review Source Mike C. Owner Hospitality Used the software for: 1-2 years ### "Guesty has everything we need and more..." September 25, 2023 5.0 Guesty provides everything essential for running an efficient, well-rounded, and professional short-term rental enterprise. Although it may not be the most affordable software out there, its robustness is unparalleled. They collaborate with the top distribution partners and boast a committed customer success team that keeps us updated with best practices and insights into the platform's latest enhancements. Our representative, \[sensitive content hidden\] Jamero, is delightful to collaborate with and always delivers solutions for our evolving needs. In essence, if you're keen on establishing a thriving short-term rental business, Guesty is an invaluable asset. Pros Guesty has one of the most robust platforms for managing and entire short-term rental business whose goal is professionalism and breadth of channel distribution. Cons The price. It's far from the cheapest option on the market. Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Guesty Ease of transition. Switched from [MyVR](https://www.capterra.com/p/127432/MyVR/) MyVR was sunsetted as a product, and we had to transition to something else. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.