--- title: "Guesty Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Guesty the right Hospitality Property Management solution for you? Explore 480 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/159377/Guesty/reviews/" page_type: "reviews" language: "en" --- Guesty 4.4 (480) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Guesty Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews MZ Michael Z ceoReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Another major advantage is scalability. As our rental management program has grown, Guesty has been able to support the increase in listings and bookings without requiring us to change systems or add multiple additional tools.“ March 12, 2026 EF Emily F Member ManagerHospitality, Self-employedUsed the software for: Less than 6 months. “There are many problems with message automation, cleaners can't upload photos, price optimizer is not accurate, and customer service is just okay.“ March 5, 2026 DB Diego B CEOHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “One of the features I appreciate most is being able to manage all guest communications in one place, while keeping all of my calendars seamlessly connected.“ May 27, 2026 ML Marco L OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Identical configurations applied to all units within the same property do not always work consistently: some settings function correctly for all apartments except one, without any apparent reason;“ March 30, 2026 DB Diego B CEOHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Being able to handle all guest communications in one centralized place, while keeping calendars seamlessly synced across platforms, has significantly improved our operational efficiency.“ May 27, 2026 BK Bjoern K CEOHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “For example, check-in and check-out protocols cannot be digitally signed within the system, which is a significant limitation for operations.“ April 3, 2026 JR John R PresidentReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Features like the channel manager, unified calendar, automation capabilities, integrations, and owner-facing tools create a platform that can truly support a professional operation.“ March 6, 2026 KL Kevin L CEOReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Their solution is for me to pay the invoice first and get the credit back. Why would I pay for something I never used and already canceled months ago?“ April 6, 2026 ## Showing most helpful reviews Showing 1-25 of 480 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Riley G. Owner Real Estate Used the software for: 2+ years ### "Guesty Review" February 23, 2026 5.0 I would give it a five-star review. It's absolutely amazing. Working with them truly is a partnership, not just a customer relationship. Pros Guesty's customer service has been absolutely amazing. They truly are partners. I love the software. I'm very happy with the service and highly recommend it. Cons My one suggestion is building out operations a little better. I think it would be great if operations got to a little bit higher level. Alternatives considered [Streamtime](https://www.capterra.com/p/133010/Streamtime/) Reason for choosing Guesty Guesty is definitely doing the mess improvement of any company. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) I got poor customer service from Host Away, and that's where Guesty completely took over. Review Source Response from Guesty February 27, 2026 Hi Riley, Thank you so much for your kind words and for choosing Guesty as your partner. We are thrilled to hear that our customer service has made such a positive impact on your experience and that you are enjoying the software. We truly value the partnership we have built with you. We have also taken note of your suggestion regarding the operations module; we are constantly working to level up our features to better support your business needs. Your trust means everything to us, and we look forward to continuing this journey together. Best regards, The Guesty Customer Experience Team RC Raam C. Listing Manager Hospitality Used the software for: 2+ years ### "Powerful Property Management Platform for Short-Term Rentals" April 1, 2026 5.0 Overall, my experience with Guesty has been very positive. The platform provides powerful tools that simplify managing multiple short-term rental listings across different booking channels. Automation features, centralized communication, and reliable synchronization help save time and reduce manual work. While there is a learning curve at the beginning and the pricing may be higher for smaller hosts, the efficiency and organization it brings to property management make it a valuable solution for growing rental businesses. Pros What I liked most about Guesty is how it simplifies managing multiple rental properties. The synchronization across booking platforms works reliably, which helps avoid scheduling conflicts and saves a lot of time. I also found the dashboard helpful for managing reservations, payments, and guest communication in one place. The platform feels secure when handling payments, and the support team has been responsive when questions come up. While small bugs occasionally happen, they are usually resolved quickly. Overall, Guesty provides strong value for property managers who want automation and centralized control of their listings. Cons The pricing can be a bit expensive for smaller property managers, and some advanced features are only available in higher-tier plans. The interface may feel overwhelming at first due to the number of tools available. Occasionally there are minor bugs or delays in synchronization across channels, and customer support response times can sometimes vary depending on the issue. Switched from [Avantio](https://www.capterra.com/p/134278/Avantio/) We decided to move from Avantio to Guesty because we wanted a platform that made managing multiple listings simpler. Guesty offers better channel synchronization and a more intuitive dashboard for handling reservations, guest messages, and payments. The automation features were another big reason for the switch, since they help reduce manual work and keep operations organized. Overall, Guesty felt like a better fit for scaling and managing our properties more efficiently. Review Source Response from Guesty April 7, 2026 Hi Raam, Thank you for sharing your feedback with us. We are glad to hear that Guesty is helping you simplify your property management and save time through our automation and synchronization tools. We appreciate your trust in us as you scale your business and are committed to continuing to support your growth with reliable solutions. Best regards, The Guesty Customer Experience Team KL Kevin L. CEO Real Estate Used the software for: 1-2 years ### "Good product. Terrible support." April 6, 2026 1.0 For one of the biggest PMS platforms out there, not being able to fix a billing issue in 5 months is just not acceptable. Every time I reach out it feels like we are starting over. No real progress. Just the same "we are working on it." If you are a large operator considering Guesty, the product will do what you need. But if anything goes wrong outside of a basic support ticket, be ready to fight for it and still not get a resolution. Pros Guesty as a product is solid. The features are there and it works well for managing properties at scale. Cons Customer service is not great, especially when you are dealing with anything above a basic support ticket. Anything related to account issues or more serious problems takes way too long. I canceled Guesty Shield, notified my account manager, followed up multiple times over email, had multiple calls with my account manager and her upper management, and the cancellation was confirmed. They kept charging me anyway. It has been 4 to 5 months of back and forth. They keep telling me they are working on fixing the invoice and correcting the balance. Still not fixed. My account keeps getting deactivated because of an unpaid invoice for a service I already canceled. Their solution is for me to pay the invoice first and get the credit back. Why would I pay for something I never used and already canceled months ago? On top of that, they tried to tell me I could cancel Guesty Shield myself through the dashboard, but you literally cannot do that. The account manager has to do it. So I did everything right and I am still in this loop. Review Source Response from Guesty April 10, 2026 Hi Kevin, Thank you for your feedback, and we’re very sorry for the frustration this situation has caused, especially regarding the billing issue and the delays in resolving it. This is not the experience we aim to provide. We’d like to take ownership of this and help resolve it as quickly as possible. Could you please share your contact details (email or phone number), or reach out to us at \[support email\], so we can assist you further? We appreciate your patience and the time you took to share your experience. Sincerely, The Guesty Customer Experience Team DE Damola E. M Real Estate Used the software for: Less than 6 months ### "Excellent and best " May 19, 2026 5.0 My overall experience with Guesty has been positive. It has made managing multiple properties and bookings much more organized by bringing everything into one platform. The automation features have been especially useful, saving time and improving guest communication.However, the system can be complex at first, requiring time to fully understand and set up properly. There have also been occasional minor glitches. Despite this, once everything is running smoothly, it becomes a reliable tool. Overall, Guesty has helped streamline operations, improve efficiency, and support the growth of my short-term rental business. Pros What I liked most about Guesty is how it centralizes every aspect of property management into one easy-to-use platform. Managing bookings across multiple channels becomes seamless with synchronized calendars, automated messaging, and organized task management. It significantly reduces manual work and minimizes the risk of errors like double bookings. The automation tools stand out, ensuring consistent and timely communication with guests, which improves the overall experience. I also value the detailed reporting and insights, which help track performance and make informed business decisions. Overall, Guesty makes managing short-term rentals more efficient, professional, and scalable as the business grows. Cons What I liked least about Guesty is that the platform can feel quite complex and overwhelming at first, especially for new users. The learning curve is steep, and it takes time to fully understand and set up all the features properly. Some customizations and automations are not as flexible as expected, which can be limiting for specific business needs. Additionally, occasional system glitches or delays can disrupt workflow. The pricing structure can also be on the higher side, particularly for smaller businesses or those just starting out, making it less accessible compared to simpler property management tools. Review Source Response from Guesty May 20, 2026 Hi Damola, Thank you for sharing your feedback and for trusting Guesty to help manage and grow your business. We are glad to hear that our platform has successfully centralized your operations and that our automation tools are providing significant value. We also appreciate your honesty regarding the initial learning curve and pricing. Building a reliable and professional partnership is our priority, and we are committed to refining our platform to ensure it remains a scalable and efficient solution for your short-term rental needs. Best regards, The Guesty Customer Experience Team DP Dainius P. Director Real Estate Used the software for: 1-2 years ### "StayInLondon recommends a robust PMS for Scaling Short-Term Rental Operations" February 28, 2026 5.0 We operate short-term rentals in London and use Guesty as our core property management system. It has allowed us to streamline booking management, automate guest communication, coordinate cleaning schedules, and maintain strong operational oversight across multiple listings. The automation workflows are one of the biggest advantages. Once properly configured, they significantly reduce manual messaging and minimise operational errors. Channel management across Airbnb and other platforms works reliably, and calendar synchronisation has been stable. The reporting functionality also provides useful visibility into occupancy, ADR, and overall performance — which is essential for revenue optimisation. Guesty is not a “lightweight” system — it’s built for serious operators. There is a learning curve, but once implemented correctly, it becomes a powerful operational framework. Pros We use Guesty to manage our short-term rental portfolio in London, and it has become the backbone of our operations. The platform centralises listings, guest communication, task management, and financial reporting in a way that makes scaling significantly easier. Cons It’s particularly strong for operators managing multiple units across Airbnb and other OTAs. The reporting tools also give clear visibility into occupancy and revenue trends. Pros: •Strong automation tools •Reliable multi-channel syncing •Centralised guest communication •Scalable for growing portfolios Switched from [RentalReady](https://www.capterra.com/p/216583/RentalReady/) We switched over 2 years ago from a PMS called Rental Ready Review Source Response from Guesty March 13, 2026 Hi Dainius, Thank you so much for your trust in Guesty over the last two years. We are thrilled to hear that our platform has become the backbone of your London operations and is helping you scale with ease. Building a reliable operational framework for serious operators like you is exactly why we do what we do, and we are committed to supporting your continued growth and revenue optimization. Best regards, The Guesty Customer Experience Team ML Marco L. Owner Real Estate Used the software for: 6-12 months ### "Guesty experience" March 30, 2026 3.0 Pros What I appreciate most about Guesty is the daily summary, which clearly shows check-ins, check-outs, turnovers, and the total number of properties currently occupied. The calendar is also highly visual and intuitive, making it much easier to manage reservations efficiently. Cons In recent times, we have encountered several operational issues in managing our properties: Synchronization problems and loss of configurations following certain updates on the site; When the same guest books more than one apartment, sending the link through the guest app often causes a bug, forcing us to repeat the process multiple times; Identical configurations applied to all units within the same property do not always work consistently: some settings function correctly for all apartments except one, without any apparent reason; The “Find Availability” button frequently freezes the calendar, blocking dates even when there are no new bookings. We cannot resolve this independently and always need to open a support ticket; Property addresses are often automatically translated into English, which is the original language of the site. However, since we operate in Italy and configure everything in Italian, on our Guesty site — where guests can book directly — the addresses appear inconsistently. For example, two apartments in Bergamo show as “Lombardia” and “Lombardy.” When the search engine tries to identify the cities, it treats them as two different locations, forcing us to correct each one manually. These issues significantly slow down our daily operations and create challenges in managing bookings. Switched from [Beddy](https://www.capterra.com/p/253550/Beddy/) We were looking for a channel manager with more functionalities to simplify and streamline our daily operations Review Source Response from Guesty March 31, 2026 Hi Marco, Thank you for sharing such detailed feedback. We truly appreciate you highlighting what’s working well, especially the daily summary and calendar. We're very sorry to hear about the operational issues you’ve encountered. We understand how disruptive these can be to your daily workflow, and this is not the experience we want for you. Please rest assured that we’re taking this seriously. To assist you further, could you please share your contact details so we can reach out directly and help resolve these issues as quickly as possible? Your feedback is incredibly valuable, and we’re committed to making this right. Sincerely, The Guesty Customer Experience Team JR John R. President Real Estate Used the software for: Less than 6 months ### "A Powerful PMS Built for Serious STR Operators" March 6, 2026 5.0 My overall experience with Guesty has been extremely positive. Before choosing Guesty, I researched virtually every short-term rental platform I could find. Ultimately, Guesty stood out because of the breadth of functionality and long-term scalability the system offers. Features like the channel manager, unified calendar, automation capabilities, integrations, and owner-facing tools create a platform that can truly support a professional operation. I was also very impressed with services that many other platforms simply don’t offer, such as 24/7 live guest communication support, their own merchant services, and a steady pipeline of new features constantly being developed. Currently, I operate with one arbitrage property and one co-hosted property, and the system has already proven valuable in helping manage both efficiently. At the same time, the platform clearly has the depth needed to support significant future growth as the portfolio expands. Having spent many years working in the hotel industry, I appreciate how Guesty allows short-term rental operators to run their properties with a level of professionalism that feels much closer to a traditional hospitality operation. The system saves time through automation, centralizes critical functions, and provides the tools needed to manage bookings, guests, and owners in a structured and scalable way. Overall, Guesty feels less like a simple hosting tool and more like a true property management system designed for serious operators who want to grow. Pros Guesty has been an outstanding platform for running a short-term rental business. One of the biggest advantages I noticed immediately was the channel manager and integrations. The platform connects with a wide range of booking channels and keeps everything synchronized through a unified calendar, which has completely eliminated concerns about double bookings across platforms. Another standout feature for us has been the Owner’s Portal. As we expand our business model beyond arbitrage into co-hosting and property management, the ability to provide property owners with professional reporting and transparency is a major advantage. It gives our operation a level of professionalism that property owners expect. From a rental and booking management standpoint, Guesty brings everything into one place. Managing reservations, guest communication, and operational tasks is extremely efficient. The automations and integrations with tools like dynamic pricing and cleaning platforms allow us to streamline day-to-day operations and focus more on guest experience and growth. Customer support and onboarding were exceptional. My implementation specialist, \[sensitive content hidden\], was phenomenal. He took me from being completely new to the platform to being proficient in a very short period of time. The onboarding process was structured, informative, and he was always available between calls to answer questions and provide guidance. From a security and reliability standpoint, the system feels very stable and well designed. The centralized management of bookings and communication adds confidence that nothing falls through the cracks. Overall, considering the breadth of functionality—property management, booking management, automation, integrations, owner reporting, and support—Guesty delivers excellent value for the investment, especially for operators who plan to scale or manage properties for others. Cons Honestly, there isn’t much to dislike about the platform from an operational standpoint. The system is extremely robust and continues to evolve with new functionality. If I had to identify one area that still has room to grow, it would be the Guest App and guest-facing upsell capabilities. While the Guest App already provides a helpful centralized place for guests to access information during their stay, I would love to see Guesty continue expanding its capabilities—particularly around more dynamic upsell opportunities such as add-ons, experiences, early check-in, late checkout, or other revenue-enhancing features. The good news is that Guesty is clearly investing in expanding this area of the platform, and based on how quickly they continue to improve the system, I’m confident these types of enhancements will continue to develop. Overall, it’s a relatively small opportunity compared to the strength of the core platform and the operational efficiencies it delivers. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[iGMS](https://www.capterra.com/p/157033/iGMS/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing Guesty I ultimately choose Guesty because of all the things it can do including things others don't like 24/7 live agent support for guests, their own merchant account and a ton of new features constantly in development. Review Source Response from Guesty March 10, 2026 Hi John, Thank you for your detailed feedback and for choosing Guesty to support your short-term rental business. It is rewarding to know that our channel manager, Owner Portal, and onboarding support have been instrumental in helping you scale professionally. We also appreciate your constructive feedback regarding guest-facing upsell features; we are committed to building a platform that grows with your needs and are actively working on enhancing those capabilities to help you maximize revenue. Best regards, The Guesty Customer Experience Team AM Azhar M. Listing Manager Hospitality Used the software for: 1-2 years ### "Efficient and Powerful Property Management Platform" March 11, 2026 5.0 My overall experience with Guesty was positive. It’s a powerful platform that makes property management much more streamlined by bringing reservations, guest communication, channel management, and automation into one system. It helped improve organization and efficiency in day-to-day operations. At the same time, there was a learning curve because of how feature-rich the platform is, but once I became familiar with it, it was a very useful tool. Pros What I liked most about Guesty was how it centralized everything in one place. It made managing listings, reservations, guest communication, and operations much more efficient. The automation features saved a lot of time, and the platform helped reduce manual work while keeping things organized. I also appreciated its channel management capabilities, which made syncing across multiple booking platforms much easier. Cons The main downside for me was that some parts of Guesty were not as intuitive as I expected, so onboarding and day-to-day navigation sometimes took extra time. Although it offers a lot of functionality, that complexity can occasionally slow things down. Switched from [Avantio](https://www.capterra.com/p/134278/Avantio/) I switched from Avantio to Guesty because I was looking for a platform that offered a more centralized and efficient way to manage day-to-day operations. Guesty’s automation tools, channel management, and all-in-one interface felt like a better fit for improving workflows, saving time, and keeping everything more organized as operational needs grew. Review Source Response from Guesty March 12, 2026 Hi Azhar, Thank you for sharing your detailed feedback with us. We are thrilled to hear that Guesty has helped centralize your operations and improve your efficiency through our automation and channel management tools. We understand that our feature-rich platform can have a learning curve, and we are committed to supporting you as you continue to navigate and master these tools to grow your business. We truly value your trust in switching to us and look forward to our continued partnership. Best regards, The Guesty Customer Experience Team VR Verified Reviewer Director Real Estate Used the software for: 2+ years ### "Happy we moved over, no regrets!!" March 5, 2026 5.0 Positive - we have recommended Guesty to many other suppliers and are reassured when we meet peers who also use them Pros Extensive integration, automation of repetitive processes and constant product development. They never stand still and that is what we need. Cons A workable accounting function that integrates with the bank account to allow for intelligent automation Switched from [SuperControl](https://www.capterra.com/p/133969/SuperControl/) it was substandard and not developing quickly enough Review Source Response from Guesty March 6, 2026 Hi there, Thank you so much for your kind words and for being such a loyal advocate for Guesty. We are thrilled to hear that our constant product development and automation tools are helping your business stay ahead. We also appreciate your feedback regarding bank integration for accounting, as we are always looking for ways to improve. Building a long-term, trusting partnership with you is our top priority, and we look forward to continuing to grow together. Best regards, The Guesty Customer Experience Team Julian F. MD Real Estate Used the software for: 2+ years ### "Guesty must be the best" March 2, 2026 5.0 Great, and I'm a loyal customer of 5 years now. Wouldn't consider moving PMS unless they were able to display some seriously good USP! Pros Has to be the leading PMS for vacation rentals right now. Full of features, powerful and reliable. Decent support available, and business development always in mind. Cons Password requirements, and user permissions management can be a bit clunky. Payout information can be tricky and reporting / analytics isn't as good as some other available. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Guesty has better features to promote over more channels and direct Review Source Response from Guesty March 10, 2026 Hi Julian, Thank you so much for being a loyal customer for the past five years and for your kind words about our platform’s reliability and features. We truly value the trust you have placed in Guesty. We also appreciate your honest feedback regarding password requirements, user permissions, and reporting; please know that we are committed to refining these areas to provide a more seamless experience for you. Best regards, The Guesty Customer Experience Team MM Manuel M. CEO Real Estate Used the software for: 1-2 years ### "Guesty Review" December 9, 2025 5.0 My overall experience with Guesty has been positive. The platform centralizes our operations, automates many of our processes, and helps manage multiple channels efficiently. There is still room for improvement in certain areas, but overall it has been a reliable tool for scaling our property management business. Pros Monthly updates always looking to add new features. Instant connectivity with OTAs to secure no double bookings and also the onboarding process as well as support. What has been amazing for me is the owners portal were they can access their calendar, view reservations and block dates for personal use, this has given my company a great transparency view from their perspective. Cons I added guesty accounting and it has not worked for me. Since I live in mexico, it is not an option to add multiple taxes and I have not been able to automize my owner reports. Alternatives considered [Icnea](https://www.capterra.com/p/227771/Icnea/)[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Guesty We chose Guesty because it offered the most complete and scalable solution for professional property management. Its automation tools, channel integrations, unified inbox, and financial features were significantly more robust than the alternatives. Review Source Response from Guesty December 11, 2025 Hi Manuel, Thank you for sharing your feedback and for choosing Guesty. We’re glad to hear that our frequent updates, OTA connectivity, support, and especially the Owners Portal have helped bring transparency and efficiency to your operations. We appreciate your honesty regarding Guesty Accounting. We understand the challenges with tax setup and automated owner reports in Mexico, and we’ve shared your input with our product team as we work to improve these features. It’s great to know Guesty has helped centralize your processes, automate daily tasks, and support your growth across multiple channels. We’re grateful you selected Guesty over other solutions and remain committed to helping you succeed. Best regards, The Guesty Customer Experience Team GJ Gabriele J. owner of holiday apartment rental agency Leisure, Travel & Tourism Used the software for: Less than 6 months ### "A Strong All-in-One Solution With Room to Grow" December 3, 2025 4.0 Overall, my experience has been very positive, and I’m truly glad I switched to Guesty. I’m giving 4 out of 5 stars because, as mentioned, there’s still some room to grow. Pros I really appreciated the setup process, the automated messaging, and the calendar. The ability to create different rate categories and the all-in-one solution for agencies is extremely valuable. I also find Trust Accounting and the financial management tools very exciting. The live support is great too—quick and helpful responses. Cons Guesty still has room for improvement in the German-speaking market. Some processes aren’t fully optimized yet, so you occasionally need to work with temporary workarounds. There is definitely potential to refine a few areas. That said, the Guesty team is very open to suggestions and genuinely tries to implement improvements, which I really appreciate. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/) Reason for choosing Guesty recommendation of a friend, trust accounting tool Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) As an agency, I needed more features than Smoobu was able to offer. Review Source Response from Guesty December 4, 2025 Hi Gabriele, Thank you so much for your thoughtful review and for sharing your experience with Guesty! We’re delighted to hear that the setup process, automation, calendar, rate management, Trust Accounting, and live support have been valuable for your agency. We truly appreciate your honest feedback about opportunities for improvement in the German-speaking market. It’s great to hear that you’ve felt heard by our team, as your suggestions help shape ongoing enhancements. We’re glad Guesty could offer the advanced features you needed, and we’re grateful for your trust and recommendation. Thanks for choosing Guesty. We’re excited to continue growing with you! Best regards, The Guesty Customer Experience Team PP Pablo P. Ops Hospitality Used the software for: 6-12 months ### "The Best Investment We’ve Made for Our Operations" November 21, 2025 5.0 As an opportunity for improvement: the guest messaging functionality feels slow and is still far behind Airbnb’s native chat in terms of features. Guesty does not automatically translate messages (and you can only translate the last message received), and switching quickly between conversations feels somewhat heavy. Pros Guesty has been a key partner in helping us scale our business without compromising the quality and attention to detail we’re known for. Its platform, secure, comprehensive and flexible, has allowed us to integrate our unique processes into the reservation management flow, as well as incorporate functionalities that we previously had to run separately from our PMS (Pricing, Locks Manager, Task Managers) Switched from [Rental Ninja](https://www.capterra.com/p/10009121/Rental-Ninja/) No API, Poor accounting functionality, poor UX Review Source Response from Guesty November 28, 2025 Hi Pablo, Thank you for your feedback! We’re thrilled to hear that Guesty has helped you scale your business while maintaining quality and integrating your unique processes. It’s great to know that our platform, pricing, locks, and task management tools have been valuable for your operations. We appreciate your suggestions regarding guest messaging and translation features. We understand how important smooth and efficient communication is, and your feedback has been shared with our product team for consideration in future improvements. Thank you for trusting Guesty to support your business growth. Best regards, The Guesty Customer Experience Team KC Keiran C. Head of Sales and Distribution Real Estate Used the software for: 1-2 years ### "Great big-picture software, falls down on the small features" November 21, 2025 3.0 I think Guesty is great and the continued investment in the software and features is especially helpful with a growing portfolio like ours. The biggest picture pieces are great and it's genuinely a software we're happy to keep growing with, but the smaller changes that mount up day to day do m make it a little taxing sometimes whereas these are extremely small feature changes that would make a huge impact on the day to day use for all of my teams. Pros Easy set up, easy management of reservations, and the search bar works flawlessly for finding specific properties or units which is super helpful in a portfolio of our size. The app and automation features are also top-notch, and very happy to now have payment integrations. Guesty is very great at the "big picture" features. Cons The fall down in my review comes from oversight on the smaller details in the software. Actually making changes to reservations is very limited. Even with the accounting modules set up, I'm unable to make changes to commission payments if we've struck undue deal with an agent, or even change the booking source at all after entering a reservation. Having to cancel and re-add a booking to make these changes then massively interferes with other apps we integrate into the guest journey creating unnecessary work for extremely small changes. That's my main gripe. The availability search function also needs an upgrade. We have a large portfolio and things like being able to do a minimum AND maximum number of bedrooms on the search instead of just a min would be extremely helpful. Alternatives considered [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing Guesty Value for money and speedy set up were key as we needed a very quick changeover Review Source Response from Guesty November 27, 2025 Hi Kieran, Thank you for sharing your feedback. We’re happy to hear that the setup, reservation management, search tools, app features, and payment integrations have been helpful for your growing portfolio. We’re sorry for the challenges you've experienced, and we understand how these small daily inefficiencies add up. And we’ve shared your suggestions with our product team for review. We appreciate your continued trust in Guesty and are committed to improving both the big features and the day-to-day details to better support you and your team. Sincerely, The Guesty Customer Experience Team CF Christopher F. General Manager Hospitality Used the software for: 6-12 months ### "Highly recommend" November 21, 2025 5.0 Pros Guesty has been a big improvement from our previous PMS. The platform is clean, polished, and reliable, and we haven’t run into the broken features or technical issues we dealt with before. The user interface is straightforward, and I’ve even seen Guesty adopt a couple of suggestions I made along the way, which shows they’re paying attention to user needs. Support has been solid. Anytime we’ve had a minor issue, there was either a quick workaround or the team escalated it right away. The value for the money is excellent—Guesty is more affordable than our last system while offering far more functionality. Pricing, booking management, rental management, team tools, and optional room-operations features all work as advertised and give us everything we need in one place. Overall, Guesty has delivered a stable, feature-rich PMS that has made our operations smoother and more efficient. Cons The main drawback is that the interface still feels more Airbnb-oriented than truly hotel-oriented. A few features are missing or limited for traditional hotel workflows—for example, you can’t easily hold back door codes for guests who haven’t submitted a credit card, and there’s no way to send an itemized line-item invoice; it has to go out as the full reservation balance. These are minor issues in the big picture, but they’re worth noting for anyone running a hotel-style operation rather than short-term rentals. Switched from [RoomRaccoon](https://www.capterra.com/p/153249/RoomRaccoon/) Their math was never accurate and they are premium priced Review Source Response from Guesty November 27, 2025 Hi Christopher, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. We’re sorry to hear that some features feel more Airbnb-oriented than hotel-focused. We understand the need for workflows like holding door codes until payment and sending itemized invoices, and we’ve shared your input with our product team. We appreciate you taking the time to let us know how we can improve and are committed to better supporting hotel-style operations moving forward. Best regards, The Guesty Customer Experience Team RG Ryan G. RE Investor and Vacation Rental Management Co. Real Estate Used the software for: 2+ years ### "Unparalleled reliability and constant innovation" November 26, 2025 5.0 I’ve used Guesty daily for five years. The uptime and stability have been industry-best, and the product keeps improving without breaking workflows. New features roll out frequently and meaningfully—making operations more efficient across reservations, messaging, and reporting. It’s a comprehensive platform that scales with your portfolio and gives you confidence that things will just work. Pros Reliability is unmatched—Guesty has been rock-solid for me over five years. They keep shipping genuinely useful features, not fluff. The platform covers everything from Booking Management and Rental Management to clean User Interface, strong Security, responsive Customer Support, and smooth Team Collaboration. It does what you want—and then surprises you with more. Cons It’s pricey, but as they say: buy once, cry once. There are other alternatives out there that are less expensive, but the chances of outgrowing the other platforms and needing to migrate helped justify the premium for Guesty. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty Robust operation, well-funded, and seemed to be the industry leader. Review Source Response from Guesty November 27, 2025 Hi Ryan, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. We’re so glad to hear that Guesty is helping you scale and see real results. That’s exactly what drives us. We know that running a growing hospitality business takes a lot, and it means the world to hear that Guesty is proving to be a valuable partner in that journey. Thanks for trusting us with your business! Best regards, The Guesty Customer Experience Team PT PANAGIOTIS T. CEO Hospitality Used the software for: 1-2 years ### "My best choice for PMS" November 21, 2025 5.0 Overall, it’s a powerful PMS that can really streamline operations, but it comes with friction. The system itself is strong, but the slow UI and message-refresh issues get annoying fast. If you manage multiple units and can handle the quirks (and the price), it still offers big operational advantages once everything is configured properly. Pros Guesty centralizes almost everything I need for short-term rentals: unified inbox, automations, and a clear multi-calendar. The Airbnb/Booking.com channel management is reliable, automated messages save a ton of time, and the workflows (tasks, cleaners, owner statements) are powerful once set up. Overall it helps me run multiple apartments with a very small team. Cons The interface is heavy and slow, and the app gets stuck way too often. Messages don’t always appear instantly — you have to refresh to see them — which means you can easily miss guest communication. Pricing is also on the high side, especially for smaller operators. Alternatives considered [Hosthub](https://www.capterra.com/p/171809/Hosthub/) Reason for choosing Guesty For its open API so that I can program my own application (for accounting) that accompany the reservations. Review Source Response from Guesty November 27, 2025 Hi Panagiotis, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team KV Kathleen V. Property manager Real Estate Used the software for: 1-2 years ### "Great Property management Tool" March 30, 2026 5.0 It is a great tool and really love using it compared to other management tools which were complex to use, not easy to learn how to use. Pros Guesty is a great userfriendly tool. Easy to use. Great overview of the important tasks, reservations ahead. Cons I would love it to be a bit more flexible, like only apply a blockage the night after a reservation in a certain time period (like high season) and not low season. To be able to apply different cleaning rates (depending on the season as we can get cleaners less expensive off season). Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Head office decided to make the switch for all the property managers. Review Source Response from Guesty March 31, 2026 Hi Kathleen, Thank you so much for sharing your feedback with us. We are delighted to hear that you find Guesty to be a user-friendly tool that helps you stay on top of your important tasks and reservations. Building a platform that simplifies your workflow is our top priority, and we appreciate your trust in us. We have also taken note of your suggestions regarding seasonal flexibility for blockages and cleaning rates, as we are always looking for ways to better support your business needs. Best regards, The Guesty Customer Experience Team JO Jasmine O. Reservationist Real Estate Used the software for: 6-12 months ### "Guesty Review" November 21, 2025 5.0 Guesty is a friendly user for anyone that decides to use it. I was skeptical at first with it but after a day of playing around I came to realize that it's just what we needed. It has everything you can possibly use and I'm very happy that Guesty listens to us users and integrates more and more, which is amazing! I would rate Guesty a 100000/10. Very happy! Pros What I love about Guesty is how it integrates all together making it easy to use. The layout is amazing as well! Cons I would have to say calculations for extending nights is one of my least favorite, since it calculates different. But overall I like it and I'm getting the hang of it. Switched from [LiveRez](https://www.capterra.com/p/82992/LiveRez/) It was very outdated and I feel like they did not strive to make it better and friendly user. Review Source Response from Guesty November 27, 2025 Hi Jasmine, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team JM Jeff M. CTO Real Estate Used the software for: 2+ years ### "Great experience, a little bit more expensive but works to help grow your business. " November 26, 2025 5.0 Great experience to make our business grow. For the owners it's a very friendly interface. It's not for 1 or 2 units, it will be valuable for 4+ units. Pros Its the all in one we needed as a business. We look very professional to our guests and owners. It also brings 20% of our sales from other channels. Cons It's a little bit more expensive than other competitors. It also needs an IT person in your team, at least for the first steps. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty It was better for 4+ units and had the owner portal. Review Source Response from Guesty November 28, 2025 Hi Jeff, Thank you for your feedback! We’re glad to hear that Guesty has helped your business grow, improved professionalism with guests and owners, and contributed to your sales from multiple channels. We understand that onboarding can require technical support and that pricing may feel higher than some alternatives. Your feedback is appreciated, and we’re committed to making the setup process as smooth as possible for new users. We’re happy Guesty continues to add value for your growing portfolio and appreciate your trust in our platform. Best regards, The Guesty Customer Experience Team MZ Michael Z. ceo Real Estate Used the software for: 2+ years ### "Powerful All-in-One Platform for Managing and Scaling Vacation Rentals" March 12, 2026 5.0 Overall, our experience with Guesty has been very positive. It has allowed us to operate a professional vacation rental management program with greater organization, automation, and visibility across our portfolio. The platform helps keep bookings, guest communication, payments, and internal operations all in one place, which makes managing multiple properties significantly more efficient. For property managers looking for a comprehensive system to support growth and streamline operations, Guesty is a very strong solution. Pros The biggest benefit is having everything centralized in one platform. Guesty integrates channel management, guest messaging, payment processing, task management, and reporting into a single system, which simplifies day-to-day operations. The automation tools are particularly valuable. Automated guest messaging, workflow triggers, and task assignments help streamline operations and reduce manual work. The multi-calendar and reservation management tools also make it easy to track bookings across multiple properties and channels. Another major advantage is scalability. As our rental management program has grown, Guesty has been able to support the increase in listings and bookings without requiring us to change systems or add multiple additional tools. Cons Because Guesty is a very robust platform, there can be a learning curve when first getting started. Setting up automations, workflows, and integrations properly takes time and planning. There are also occasional interface changes or updates that require some adjustment. Customer support is generally very helpful. The automation tools are particularly valuable. Automated guest messaging, workflow triggers, and task assignments help streamline operations and reduce manual work. The multi-calendar and reservation management tools also make it easy to track bookings across multiple properties and channels. Another major advantage is scalability. As our rental management program has grown, Guesty has been able to support the increase in listings and bookings without requiring us to change systems or add multiple additional tools. Review Source Response from Guesty March 27, 2026 Hi Michael, Thank you for sharing your experience with Guesty. We are thrilled to hear that our platform has become a trusted partner in scaling your rental management program and centralizing your operations. We understand that a robust system comes with a learning curve, and we are committed to supporting you through every update and automation setup to ensure your continued success. Your trust means everything to us, and we look forward to growing alongside your portfolio. Best regards, The Guesty Customer Experience Team SK Sam K. Receptionist Consumer Services Used the software for: Less than 6 months ### "Powerful all-in-one platform for managing multi-channel bookings" November 24, 2025 5.0 Overall, Guesty has made our property and booking management much more organised and professional. Before Guesty we relied on spreadsheets and logging into each OTA separately; now we have a single source of truth for availability, pricing, guest communication and owner statements. Automation has reduced manual work for our team and helped us respond to guests faster, which improves reviews and occupancy. There is definitely a learning curve, and we still find small things to improve, but Guesty continues to release updates and new integrations. For a growing short-term rental / serviced apartment business, it gives us the structure and tools we need to scale while keeping good control over reservations, finances and team collaboration. Pros Guesty gives us one central platform for almost everything: Airbnb / Booking.com / Expedia reservations, direct bookings, payments and cleaning schedules all sync into one calendar. The unified inbox makes it easy to answer guests quickly without jumping between different OTAs, and automated messages (check-in instructions, review requests, payment reminders) save us a lot of time. I also like the owners’ reports and payout breakdowns – it’s much easier to show owners exactly what they earned each month. The interface is modern and once you understand the layout, it’s quite efficient for day-to-day booking and rental management. Cons Because Guesty has so many features, the system can feel overwhelming for new staff. Some menus and settings are a bit hidden, so it takes time and training to feel confident using everything. The loading time can be slow when switching between reservations or opening the financial reports, especially during busy periods. Customer support is generally helpful, but sometimes responses take longer than we would like when an urgent issue comes up with a channel connection or payment. Review Source Response from Guesty November 27, 2025 Hi Sam, Thank you for your detailed feedback! We’re thrilled to hear that Guesty has helped streamline your property and booking management, providing a unified platform for reservations, payments, cleaning schedules, and guest communication. It’s great to know that features like the unified inbox, automation, and owner reports have saved your team time and improved efficiency. We’re sorry for any challenges your team has faced with the learning curve, hidden menus, loading times, or delayed support responses. Your feedback is invaluable and has been shared with our product and support teams to help us improve these areas. We appreciate your continued trust in Guesty and are committed to enhancing the platform to support your growing business and make day-to-day management even smoother. Best regards, The Guesty Customer Experience Team AT Amar T. Marketing and Guest Satisfaction Hospitality Used the software for: 6-12 months ### "Powerful PMS for Multi-Channel Villa Management with Great Automation" November 26, 2025 5.0 Overall, our experience has been positive. Guesty has helped streamline daily operations, improve response speed, and reduce errors by centralizing bookings, guest communication, and team workflows. Once it’s properly set up, it runs smoothly and supports scalable growth. Customer support is generally helpful, though response times can vary depending on the issue. I’d recommend Guesty to property managers or villa operators who want strong channel management and automation—just expect a bit of onboarding time to get the most out of it. Pros Guesty has been a solid all-in-one PMS for our villa operations. I really like the channel manager and unified inbox—having Airbnb/Booking.com messages, reservations, and guest details in one place saves a lot of time. The automation tools (pre-arrival, check-in, house rules, follow-ups) are super helpful for maintaining consistent guest communication. Calendar sync and task management also make it easier to coordinate housekeeping and operations across multiple properties. Overall, it helps us stay organized and reduce manual work. Cons The platform can feel a bit complex at first, especially when setting up automations, rates, and integrations. Some settings are not very intuitive and require a learning curve. Occasionally, certain OTA updates (like special requests or small booking changes) take time to reflect, and troubleshooting integrations can be slow. Reporting is useful, but I’d love more customizable dashboards and easier export options. Review Source Response from Guesty November 27, 2025 Hi Amar, Thank you for your feedback! We’re glad Guesty has helped streamline your villa operations, centralize bookings, and improve efficiency with automation and task management. We’re sorry for any challenges with setup, integrations, or reporting, and your suggestions have been shared with our product team. We appreciate your trust and are committed to making Guesty even more intuitive and effective for property managers. Sincerely, The Guesty Customer Experience Team JL Joan L. Property manager Hospitality Used the software for: 1-2 years ### "Great response time " May 19, 2026 4.0 Adequate, the issue with connectivity still needs to be addressed esp with VRBO. The response time is great. Pros Quick response. If I have an issue I do get a thorough response back, the staff does give a detailed step guide on the connectivity issue. Cons Bugs and issues with connectivity. The software still has some issues and a couple of times I had to navigate cancelling a reservation because Guesty does not connect well with VRBO. Review Source Response from Guesty May 20, 2026 Hi Joan, Thank you for sharing your feedback with us. We are glad to hear that you find our support team's response time and detailed guides helpful. We also appreciate your honesty regarding the connectivity issues you have experienced with VRBO. Please be assured that building a reliable and seamless connection for our users is a top priority, and we are working diligently to address these technical challenges to better support your business. We value your trust and are committed to providing you with a more stable experience. Best regards, The Guesty Customer Experience Team KH Kevin H. Director Real Estate Used the software for: 6-12 months ### "Excellent All-in-One Solution with Strong Automation" May 6, 2026 5.0 Overall, our experience has been excellent. We’re very impressed with the platform and how it has supported our business operations so far. Pros Guesty has significantly increased our operational efficiency. It makes managing properties across multiple platforms seamless, and the onboarding process was smooth with excellent after-sales support. The automation features are particularly strong, helping streamline daily tasks, and the CRM and task management tools are well-designed and highly effective. Cons We’ve been using Guesty for the past six months and, so far, we haven’t encountered any notable drawbacks. Review Source Response from Guesty May 11, 2026 Hi Kevin, Thank you so much for your kind words and for trusting Guesty to support your business operations over the last six months. We are thrilled to hear that our automation and task management tools have helped streamline your daily tasks and increased your operational efficiency. We look forward to continuing our partnership and helping your business grow even further. Best regards, The Guesty Customer Experience Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.