--- title: "Guesty Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Guesty Software - reviews, pricing plans, popular comparisons to other Channel Management products and more." source_url: "https://www.capterra.com/p/159377/Guesty/" page_type: "product" language: "en" --- # Guesty Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Guesty ## What is Guesty? Guesty is the world’s #1 AI-powered vacation rental software and channel manager for short-term rental hosts, built to help you scale with less effort. Trusted by operators managing 500K+ properties, the Guesty Distribution Hub™ gives you best-in-class connections with real-time sync to Airbnb, Vrbo, Booking.com, and 60+ channels. You can then manage all bookings and messaging from one place thanks to the Multi-Calendar and Unified Inbox. Whether you’re a host getting started with Guesty Lite or a manager scaling a complex portfolio with Guesty Pro or Guesty Enterprise, you’ll find the tools to grow smarter and faster. On average, most users see a 33% revenue boost in their first year. With 300+ new features every year, Guesty is at the forefront of innovation with a range of AI tools. The Guesty PriceOptimizer™ drives revenue, Guesty ReplyAI™ speeds up your communications, and GuestyPay Protect™ protects you from fraud. Explore more at guesty.com ## What is Guesty used for? [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Property Management](https://www.capterra.com/rental-property-management-software/)[Channel Management](https://www.capterra.com/channel-management-software/) Recognitions Shortlist Overall rating Based on 480 user reviews Reviews sentiment Positive 86% Neutral 4% Negative 10% Pros & cons Supports scalable business growth Comprehensive channel management tools High and unclear pricing Frequent technical glitches Starting price $23 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Property Management / 2026 - Real Estate Property Management / 2026 - Vacation Rental / 2026 - Channel Management / 2025 - Reservations / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Guesty alternatives Highest Rated [4.8 (1,579)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.8 (707)](https://www.capterra.com/p/211768/DoorLoop/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (2,232)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting price $62.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (602)](https://www.capterra.com/p/135182/ResMan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/159377/Guesty/alternatives/) ## FAQs about Guesty Overview ### What problems does Guesty solve? Guesty solves fragmented short-term rental operations by centralizing bookings, calendars, listings, guest messages, tasks, payments, and reporting across channels like Airbnb, Vrbo, and Booking.com. It helps property managers, co-hosts, operations teams, and growing hospitality businesses prevent double bookings, reduce manual messaging, coordinate cleaners, and scale multi-property portfolios with fewer staff. Answer based on 185 reviews Overview ### Which roles and teams benefit most from Guesty? Guesty is most used by property managers, operations teams, and business owners running short-term rental portfolios. Executives such as CEOs, presidents, founders, and directors rely on it for performance visibility, revenue oversight, and scaling operations, while managers use it to coordinate listings, reservations, guest communication, and day-to-day property workflows. Answer based on 479 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Guesty built for? Guesty is built for small hospitality businesses, with 98% of reviewers from small businesses and Hospitality leading at 51%. It serves vacation rental hosts, property managers, short-term rental operators, aparthotel managers, B&B owners, and hospitality enterprises, with strong adoption in Real Estate at 33% and Leisure, Travel & Tourism at 6%. Answer based on 480 reviews Features and Usability ### What are the key features of Guesty? Guesty includes core vacation-rental tools like booking management, channel management, calendar sync, and a unified inbox for guest communications. Reviewers also frequently mention automation for auto-messages and task assignments, plus pricing controls, payment processing, accounting, and reporting. Differentiators include owner portal access and multi-property operations management. Answer based on 277 reviews Pricing ### How much does it cost and what fees or limitations are included? Guesty starts at $23/month for the Lite plan for 1–3 listings, and a free trial is available. Lite includes 24/7 chat support, a unified inbox, multi-calendar, and payment integrations. Reviewers often call it expensive versus competitors, especially for smaller operators, and note a learning curve, occasional bugs, and some add-on costs. Answer based on 109 reviews Integrations ### Which third-party tools and platforms does Guesty integrate with? Guesty integrates with Stripe for payments; PriceLabs, Wheelhouse, and Beyond for dynamic pricing; Rentals United and SiteMinder for channel distribution; and Breezeway, RemoteLock, and Chekin App for operations and guest access. Guesty also supports over 40 integrations, with catalog listings including AirDNA, Akia, and Duve. Answer based on 77 reviews Getting Started and Support ### How easy is it to onboard and train a team on Guesty? Guesty offers in-person training, live online sessions, webinars, videos, and documentation. Small teams and users familiar with property management systems often get productive quickly, especially with guided setup. New staff, admins, and teams configuring automations, rates, or integrations usually need more time because the platform’s broad feature set creates a clear learning curve. Answer based on 98 reviews Getting Started and Support ### What customer support options does Guesty offer, and how do users rate the experience? Guesty offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Many users describe support as responsive, helpful, and strong during onboarding, often mentioning quick fixes and dedicated contacts. Others report inconsistent response times, repeated handoffs, and unresolved technical or billing issues. Answer based on 277 reviews Security ### How does Guesty handle data security and access control? Guesty uses configurable user permissions, personalized permission sets, password requirements, and owner portal access controls, while keeping bookings, payments, and guest communication centralized in a platform many reviewers describe as secure and stable. Some reviewers note clunky permission management, risky calendar permission tradeoffs, and isolated concerns about guest data visibility. Answer based on 19 reviews ## Who uses Guesty? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Supports scalable business growth 93% positive reviews out of 60 Most reviewers report business growth is enabled by automation, centralized operations, and robust tools for expanding portfolios. Dave P. Owner, 2 - 10 employees. "Guesty helped me grow my business and I'm not sure how I would have accomplished my goals without it, its various features allow me to simplify my operations and reduce the number of different services." High and unclear pricing 47% negative reviews out of 74 Some reviewers comment pricing is expensive, lacks transparency, and additional modules or features increase overall costs. Michelle T. Property Manager, 2 - 10 employees. "Price optimizer seemed a waste of time in our area, so I only subscribed for a month of so." Comprehensive channel management tools 95% positive reviews out of 37 Most reviewers indicate channel management centralizes listings, automates communication, and reliably syncs across multiple booking platforms. MuhammEd J. Reservation Agent, 11 - 50 employees. "Its channel management, reporting, and unified inbox make running short-term rentals much more efficient and streamlined." Frequent technical glitches 70% negative reviews out of 67 Most users report bugs and issues cause syncing errors, unreliable integrations, and workflow disruptions across the platform. Clay L. CTO, 2 - 10 employees. "it took months to identify the issue, and still to this day, guesty still hasn't identified how it happened or provided a solution to fix it." Continuous feature enhancements 100% positive reviews out of 22 Most reviewers describe product improvement as ongoing, with frequent updates and valuable new features added. Bjoern K. CEO, 2 - 10 employees. "Even small enhancements could have a significant impact on daily operations." Complex accounting and payment issues 64% negative reviews out of 58 Some reviewers describe accounting and payments as confusing, with extra fees, billing errors, and limited integration options. Marvin W. Owner, 2 - 10 employees. "Trust accounting module is difficult to understand so we are currently using a 3rd party trust accounting software." ## Features AI summary Based on 2,484 Channel Management reviews Capterra data shows that buyers of channel management software rank the following features as their top priorities: - **Calendar Management** (**68%** of reviewers rated this feature as critical) - **Data Synchronization** (**70%**) - **Multi-Channel Management** (**64%**) Guesty supports all three of the features reviewers value most: **Calendar Management**, **Data Synchronization**, and **Multi-Channel Management**. Together, these capabilities help businesses keep availability up to date across listings, maintain consistent data between systems, and manage multiple booking channels from one place, allowing teams to reduce manual work and avoid scheduling conflicts. Calendar Management 4.5 (113) 88.50% of 113 reviewers that rated this feature as important or highly important Guesty offers a centralized, easy-to-read calendar that synchronizes bookings across channels, helping you avoid double bookings. Reviewers appreciate the clear overview, user-friendly interface, and multi-property management, though some mention missing bulk editing and occasional glitches. Data Synchronization 4.2 (64) 82.81% of 64 reviewers that rated this feature as important or highly important Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Multi-Channel Management 4.3 (65) 87.69% of 65 reviewers that rated this feature as important or highly important Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Real-Time Data 4.5 (28) 85.71% of 28 reviewers that rated this feature as important or highly important Receive data and information in real time Third-Party Integrations 4.4 (37) 94.59% of 37 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Reservations Management 4.5 (170) 79.41% of 170 reviewers that rated this feature as important or highly important This aspect helps you track, update, and organize bookings from all channels in one place. Reviewers appreciate the intuitive interface, time savings, and reduced errors, but some report unreliable integration with VRBO and occasional missing or incorrect reservations. Guesty 138 features ### All Features - 1099 Preparation: Generate, file and review 1099 tax forms for IRS (Internal Revenue Service) - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounts Payable: Track money owed to a company's creditors/suppliers - Accounts Receivable: Track outstanding invoices and the money owed from clients - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Guesty offers a centralized, easy-to-read calendar that synchronizes bookings across channels, helping you avoid double bookings. Reviewers appreciate the clear overview, user-friendly interface, and multi-property management, though some mention missing bulk editing and occasional glitches. - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Cash Flow Management: Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period - Channel Analytics: Analyze and track performance of channels - Channel Management: With this capability, you can synchronize listings, pricing, and availability across platforms like Airbnb, Vrbo, and Booking.com. Reviewers appreciate seamless integrations, reduced double bookings, and centralized communication, though some mention occasional bugs or issues with smaller channels. - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Communications Management: Record and track all relevant internal and external communications - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Extended Stay: Long term accommodation for guests - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - For Property Managers: Used by property managers - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - General Ledger: Centralized accounting record which tracks all financial transactions - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Group Reservations: The ability to reserve times in groups. - Guest Check-in/Check-out: Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment - Guest Communications: Communicate with guests directly within the system - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Guest Tracking: Monitoring & logging of information related to guests' activities, preferences & interactions within hotels, resorts, or events - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inbox Management: Organize, prioritize, and manage incoming communications - Income & Balance Sheet: A statement detailing the financial position of a business including assets, liabilities, and equity at a certain point in time - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Listing Management: Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Occupancy Management: Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room - Online Booking: It gives you the ability to set up direct booking sites and manage bookings across multiple channels. Users think it’s easy for guests to navigate, helps save on OTA fees, and streamlines reservations, though some want better website design and calendar display options. - Online Payments: You can process payments securely and automate transactions, integrating with systems like Stripe. Some users say payments are easy to manage and reporting is helpful, but others mention issues with certain OTAs, high fees, and limited payment options in some regions. - Online Reservations: Make and manage reservations online - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Owner Portal: Portal for property owners to manage property listings, upload documents, track payments and generate reports - Owner Statements: Report showing financial balance at the beginning and the end of the period, along with activity - Partner Management: Manage channel partners through a portal where they can access all product information - Partner Portal: Web-based portal that helps distributors, partners and other service providers access marketing and sales content - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Property Database: Centralized database to track details of properties (including lease, tenant, and owner information) - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Invoicing: Generate recurring invoices - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rental Management: Streamline, automate and manage the rental of properties, facilities, assets, or equipment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: This aspect helps you track, update, and organize bookings from all channels in one place. Reviewers appreciate the intuitive interface, time savings, and reduced errors, but some report unreliable integration with VRBO and occasional missing or incorrect reservations. - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Reviews Management: Track and monitor reviews of products or services - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Sales Reports: Reports specific to sales analysis for trends and strategies - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Short/Long Term Rental: Length of rental - Single Property: One location - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Task Management: Create, manage and track all task activities and progression - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Tenant Management: Managing renters, rent payments, maintenance workflows & documents. - Tenant Screening: Evaluate the criminal, financial, and employment history of tenants - Tenant Tracking: Handle activities like room booking, rent processing, lease agreement management, and client communication - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Trust Accounting: Manage bookkeeping for client trust accounts - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (480) 4.4 Based on 480 reviews ## Pricing Value for money 4.2 (460) Free Trial [View pricing plan details](https://www.capterra.com/p/159377/Guesty/pricing/) Lite $23.00 Other,Per Month It includes: - Airbnb and Google Vacation Rental integrations - Reservation Management - Unified Inbox - Multi-Calendar - Task Management - Integration With Payment Systems - Mobile Management - Direct Booking Websites - Stripe Payment Integration - 24/7 Chat Support Pro Custom Quote Available It includes: - Advanced Booking Features - Unit Management - Accounting - Revenue Management - Includes CRM and Lead System - Owner Portal - Advanced Analytics - Open API - Customizable Templates - Dedicated customer success manager Enterprise Custom Quote Available It includes: - Enterprise-grade security - Tailored Onboarding - Advanced Reporting - Customized analytics - Premium Support - Property Management - Workflow Automations - Mobile App Value for money 4.2 (460) 4.2 Based on 460 reviews ## Integrations [ Stripe](https://www.capterra.com/p/123889/Stripe/)[ SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)[ PriceLabs](https://www.capterra.com/p/158348/PriceLabs/)[ Breezeway](https://www.capterra.com/p/186514/Breezeway/)[ Keycafe](https://www.capterra.com/p/10014102/Keycafe/)[ Turno](https://www.capterra.com/p/166734/Turno/)[ Wheelhouse](https://www.capterra.com/p/171266/Wheelhouse-Pricing/)[ Rentals United](https://www.capterra.com/p/139850/Rentals-United/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (467) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (467) 4.3 Based on 467 reviews ## User reviews Overall rating 4.4 Based on 480 reviews Filter by rating 5(353) 4(60) 3(20) 2(12) 1(35) Mentioned topic Sorted by most recent SS Samuel S. Co-Founder Hospitality ### "STR owner or manager? I'd recommend Guesty any day of the week" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2026 The experience has been great and that's why we've been with them for the last 4 years, growing from zero to more than 400 STR listings with them as our PMS partner. Pros They fully support us with any questions that we have and they've helped us evolve as a business every step of the way. Their Customer Success managers are great and really want to help you succeed. I recommend with my eyes closed. Cons They offer so many tools and perks (which is honestly really positive), but it can sometimes feel a little bit overwhelming given that they are rolling out so many new product updates that we don't have the operational bandwidth to test them all. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Tasha R. Trust Accountant Real Estate ### "I'm a Guesty Fan!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 30, 2026 Over 2.5 years with Guesty, the relationship genuinely evolved into something collaborative. What started as a customer experience grew into a real partnership — I worked closely with the team, provided feedback, shared ideas, and was able to test new features firsthand. The account management team actually listened, which made all the difference. It became a mutually beneficial dynamic where my input shaped the product and their responsiveness shaped my experience. It's a rare thing to feel that kind of connection with a software vendor, and it made the overall experience genuinely wonderful. Pros Make it much shorter.What stands out most about Guesty is the people and the platform's commitment to continuous improvement. The team is knowledgeable, responsive, and genuinely invested in your success — they feel like partners, not just support staff. On top of that, the product evolves consistently, with updates that clearly reflect real user feedback. In a fast-moving industry, having a software partner that keeps pace makes a real difference. Cons The platform moves fast, which is one of its strengths — but occasionally that momentum means new features ship before the foundation is fully solid. Bugs do surface from time to time, and it can feel like the focus on building new things sometimes takes priority over ensuring existing functionality is airtight. A bit more attention to stability and polish would go a long way. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 2, 2026 Hi Tasha, Thank you so much for your kind words and for being such a valued partner over the last 2.5 years. We truly appreciate your feedback regarding our teams commitment and the collaborative relationship we have built together; it is exactly the kind of partnership we strive for. We also take your comments on platform stability and polish to heart, as we are dedicated to ensuring our foundation is as solid as it is innovative. Your trust means everything to us, and we look forward to continuing to evolve and grow alongside your business. Best regards, The Guesty Customer Experience Team LH Lois H. Owner Hospitality ### "Guesty Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 12, 2026 Very pleased with Guesty. Still working out a few small issues. Highly recommend onboarding one on one. So great to have everything in one platform. Pros I love having all platforms, Airbnb, VRBO, and Booking.com combined into one calendar and messaging inbox. Cons Customer service is lacking. Would love to see a chat feature with a more automatic way to get an answer to a question or help with an issue. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reasons for choosing Guesty Chose Guesty Lite for 1-3 listings since I only have 1 short term rental currently. Loved the way it integrated with Airbnb, VRBO and Booking.com. A few bumps in the road to get started but well worth the effort. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 15, 2026 Hi Lois, Thank you so much for sharing your feedback with us. We are thrilled to hear that you love having your Airbnb, VRBO, and Booking.com channels combined into one unified calendar and inbox. Your trust in Guesty Lite to manage your short-term rental means a lot to us. We also appreciate your honesty regarding our customer service and the desire for an automated chat feature. Building a reliable and supportive experience is our top priority, and we are actively working to improve our support options to better serve you. We are glad the onboarding and setup were well worth the effort, and we look forward to supporting your business as you grow. Best regards, The Guesty Customer Experience Team TG Tristan G. Owner Leisure, Travel & Tourism ### "Dishonest and non- transparent pricing Model" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 June 10, 2026 Overall it was a Negative Experience, as a small started of a bed and breakfast, Guesty was my largest expense. And when i approached them about their dishonest prices they didn’t care. Pros Was the best available platform that could be used for both Airbnb and Booking.com bookings. Was also easy to use. Cons Dishonesty and lack of transparency in its pricing model. Stated that it would charge 1%, but then in reality would charge 1.6%. They take $100aud Revenue and charge you $1USD, their version of 1%. But then when converted to Aud that comes out at $1.60. Even charged for bookings that were made but cancelled by the guest that same day. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 11, 2026 Hi Tristan, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, particularly regarding pricing transparency and charges related to canceled bookings. We take concerns like yours seriously and would like the opportunity to better understand the details of your account and the specific charges you encountered. Our goal is always to provide clear and accurate information about our pricing structure and billing practices. To assist you further and investigate your concerns thoroughly, could you please provide your contact details, including your name, email address, property name, and account information? Once we receive these details, a member of our team will review your case and reach out directly to discuss the matter. We appreciate your feedback and the chance to address your concerns. Sincerely, The Guesty Customer Experience Team SP simon P. Founder Real Estate ### "Guesty Lite possibly the perfect PMS " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2026 Overall I've had a great experience with Guesty, I found the onboarding and set up process to be pretty straight forward and really appreciated the great customer suppot. Pros Some of the things I like most about Guest is that it offers, Value for money, good customer Support, an intuitive user interface, good security, and support my business growth. Cons I can't think of any obvious cons except that perhaps the fact that the desktop version logs me out between sessions Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 2, 2026 Hi Simon, Thank you for sharing your thoughtful feedback. We are so pleased to hear that Guesty is providing great value for your business and that you found our onboarding process and customer support helpful. Building a reliable partnership with you is our priority, and we are committed to providing the security and intuitive tools you need to support your continued growth. We have also noted your comment regarding the desktop session duration as we look for ways to improve your experience. Best regards, The Guesty Customer Experience Team DB Diego B. CEO Hospitality ### "Great App - Easy to manage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 27, 2026 Overall, my experience with Guesty has been very positive. I’ve been using the platform for the past three years to manage our properties, and I truly appreciate how intuitive and functional it is. Being able to handle all guest communications in one centralized place, while keeping calendars seamlessly synced across platforms, has significantly improved our operational efficiency. I also really like the ability to set up automatic messages, which saves us a tremendous amount of time, and how easily I can coordinate with my service team within the platform. Pros I’ve been using Guesty for the past three years to manage our properties, and it has been a very user-friendly and functional platform. One of the features I appreciate most is being able to manage all guest communications in one place, while keeping all of my calendars seamlessly connected. Overall, it’s intuitive, efficient, and very easy to use. Cons One area for improvement is the Guest Book feature. For smaller operators managing fewer than three properties, it does not currently provide enough value to justify the cost or effort involved. Alternatives considered [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reasons for choosing Guesty User interface was better, I also had a good experience with customer support Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 29, 2026 Hi Diego, Thank you so much for sharing your feedback and for being a loyal member of the Guesty community for the past three years. We are delighted to hear that our centralized guest communication and calendar synchronization have significantly improved your operational efficiency and saved you valuable time. Building a platform that is both intuitive and functional for our users is our top priority, and knowing that you had a positive experience with our user interface and support team reinforces our commitment to your success. We also appreciate your honest input regarding the Guest Book feature for smaller operators; feedback like yours is essential as we continue to refine our tools to better serve businesses of all sizes. We look forward to continuing our partnership and supporting your property management journey. Best regards, The Guesty Customer Experience Team SO Sebastian O. CEO Hospitality ### "Mucho marketing, demasiada complejidad y poco soporte real" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 26, 2026 Guesty termina haciendo que administrar Airbnb sea más complicado de lo necesario. La plataforma tiene una interfaz pesada y procesos poco intuitivos, especialmente para equipos que manejan alto volumen de reservas. La integración con OTAs especializadas funciona de forma limitada o inconsistente, obligando muchas veces a revisar manualmente información crítica. El soporte es probablemente uno de sus puntos más débiles: lento, excesivamente dependiente de respuestas automáticas con IA y poco resolutivo. Problemas simples suelen transformarse en cadenas interminables de tickets, reuniones o respuestas genéricas que no atacan el problema real. Además, el costo es alto considerando lo que ofrece. Muchas funciones que en otros PMS vienen incluidas como estándar, en Guesty se cobran aparte como módulos ‘premium’. Esto hace que el precio final aumente rápidamente sin entregar necesariamente una mejor operación. Otro problema importante es que gran parte de sus funciones avanzadas están claramente pensadas para el mercado estadounidense. Varias herramientas, automatizaciones e integraciones tienen poca utilidad práctica para operadores en Latinoamérica o mercados fuera de EE.UU. En resumen, Guesty puede servir para empresas muy grandes y altamente estructuradas, pero para operadores dinámicos de renta corta termina sintiéndose más como una capa extra de complejidad que como una solución eficiente Pros La centralización de canales y la posibilidad de administrar múltiples propiedades desde un solo lugar es probablemente lo más valioso de Guesty. También tiene buenas automatizaciones para operaciones grandes, especialmente en mensajería, asignación de tareas y coordinación de equipos. Otro punto positivo es que cuenta con una gran cantidad de integraciones y funcionalidades disponibles dentro del ecosistema, lo que permite adaptar la operación a distintas necesidades. A nivel visual y de reportes, la plataforma también entrega bastante información útil para monitorear reservas y rendimiento. Finalmente, Guesty tiene una presencia fuerte en la industria de renta corta, por lo que muchas herramientas externas ya consideran integración con su sistema. Cons El sistema se siente excesivamente complejo para tareas que deberían ser simples. Muchas configuraciones requieren demasiados pasos y tiempo, lo que termina ralentizando la operación diaria en vez de facilitarla. La integración con OTAs especializadas y algunos canales externos no funciona de manera tan estable como se promete, generando revisiones manuales constantes. Además, varias funciones básicas en otros PMS acá son cobradas como extras o módulos premium, haciendo que el costo final sea difícil de justificar. El soporte técnico ha sido una de las mayores frustraciones: respuestas lentas, demasiado enfoque en IA y poca capacidad de resolver problemas concretos rápidamente. En muchos casos, una solución simple termina escalando a múltiples reuniones o cadenas de correos sin resultados claros. También se nota que muchas funciones avanzadas están pensadas principalmente para el mercado de Estados Unidos, por lo que varias herramientas tienen poca utilidad práctica para operadores en Latinoamérica. Switched from [stays](https://www.capterra.com/p/152759/Stays/) Decidimos cambiar de Stays a Guesty buscando una solución más robusta y escalable para administrar un volumen mayor de propiedades y automatizaciones. En ese momento, Guesty prometía mejores integraciones, más herramientas operativas y una estructura más preparada para crecimiento profesional. Sin embargo, en la práctica gran parte de esas ventajas terminaron siendo más complejas de implementar de lo esperado, especialmente para operaciones fuera de Estados Unidos Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 1, 2026 Hi Sebastian, Thank you for your feedback. We're sorry to hear that your experience has not met your expectations. We take your concerns regarding platform usability, integrations, support, and pricing seriously, and we're currently reviewing the issues you've raised. To help us investigate and assist you more quickly, please share your contact details, and a member of our team will reach out to discuss your experience further. Thank you for bringing this to our attention. Sincerely, The Guesty Customer Experience Team FD Finn D. Kurzzeitvermieter Real Estate ### "Schöne Benutzeroberfläche, top Kundensupport!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 21, 2026 Im Ganzen gefällt mir Guesty sehr gut, da es eine sehr schöne übersichtliche Oberfläche bietet und einen sehr schnellen freundlichen Kundensupport hat. Pros Sehr schöne Benutzerobrfläche, schneller Kundensupport, leichte Anbindung an Portale und einfache Handhabung. Cons Sehr unprofessionelle Website im Guesty-Light Paket, vor allem im Handy-Format. Keinerlei Anpassungsmöglichkeiten, Logo viel zu klein - im Handy-Format kaum erkennbar und weitere Elemente verschoben. Dringende Verbesserung nötig! Keine Möglichkeit den Umsatz nach Monaten zu berechnen, nur nach Check-in Datum, was das Ergebnis verfälscht, wenn eine Buchung in den neuen Monat geht. Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) Mehr Funktionen, schönere Benutzeroberfläche, bessere Website - leider nicht der Fall, sondern Verschlechterung. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reasons for choosing Guesty Zuerst bei Guesty angemeldet und nicht den Aufwand betrieben, noch ein System zu testen. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 22, 2026 Hi Finn, Thank you for your feedback and for being a valued Guesty user. We are happy to hear you enjoy our user interface and customer support. We take your concerns about the mobile experience and revenue reporting seriously, as we are committed to building a platform that truly supports your business. Your insights help us improve, and we are working hard to ensure our tools meet the high standards you expect from us. Best regards, The Guesty Customer Experience Team DE Damola E. M Real Estate ### "Excellent and best " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2026 My overall experience with Guesty has been positive. It has made managing multiple properties and bookings much more organized by bringing everything into one platform. The automation features have been especially useful, saving time and improving guest communication.However, the system can be complex at first, requiring time to fully understand and set up properly. There have also been occasional minor glitches. Despite this, once everything is running smoothly, it becomes a reliable tool. Overall, Guesty has helped streamline operations, improve efficiency, and support the growth of my short-term rental business. Pros What I liked most about Guesty is how it centralizes every aspect of property management into one easy-to-use platform. Managing bookings across multiple channels becomes seamless with synchronized calendars, automated messaging, and organized task management. It significantly reduces manual work and minimizes the risk of errors like double bookings. The automation tools stand out, ensuring consistent and timely communication with guests, which improves the overall experience. I also value the detailed reporting and insights, which help track performance and make informed business decisions. Overall, Guesty makes managing short-term rentals more efficient, professional, and scalable as the business grows. Cons What I liked least about Guesty is that the platform can feel quite complex and overwhelming at first, especially for new users. The learning curve is steep, and it takes time to fully understand and set up all the features properly. Some customizations and automations are not as flexible as expected, which can be limiting for specific business needs. Additionally, occasional system glitches or delays can disrupt workflow. The pricing structure can also be on the higher side, particularly for smaller businesses or those just starting out, making it less accessible compared to simpler property management tools. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 20, 2026 Hi Damola, Thank you for sharing your feedback and for trusting Guesty to help manage and grow your business. We are glad to hear that our platform has successfully centralized your operations and that our automation tools are providing significant value. We also appreciate your honesty regarding the initial learning curve and pricing. Building a reliable and professional partnership is our priority, and we are committed to refining our platform to ensure it remains a scalable and efficient solution for your short-term rental needs. Best regards, The Guesty Customer Experience Team EF Eve F. Owner and Manager Hospitality ### "Management made simple" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 19, 2026 It is a positive overall experience and has improved my ability to manage multiple properties on multiple sites. Pros Guesty has been very valuable in helping me manage multiple booking sites in one convenient location. Additionally, their customer service is quick to respond and has helped us solve problems smoothly. Cons It can take some getting used to all the different pages and options initially. As someone who isn't particularly tech savvy, it took a while to learn how to use the different features, and I'm still learning. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 20, 2026 Hi Eve, Thank you for sharing your feedback with us. We are glad to hear that Guesty has become a valuable tool for managing your booking sites and that our customer service team has been able to support you effectively. We understand that our platform has a learning curve, and we are committed to building a lasting partnership with you as you continue to explore our features. Your trust is important to us, and we are here to ensure your experience remains positive as you grow your business. Best regards, The Guesty Customer Experience Team [View all Reviews](https://www.capterra.com/p/159377/Guesty/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Hostaway vs Guesty](https://www.capterra.com/compare/152433-159377/Hostaway-vs-Guesty)[DoorLoop vs Guesty](https://www.capterra.com/compare/159377-211768/Guesty-vs-DoorLoop)[Buildium vs Guesty](https://www.capterra.com/compare/47428-159377/Buildium-Property-Management-Software-vs-Guesty)[ResMan vs Guesty](https://www.capterra.com/compare/135182-159377/ResMan-vs-Guesty)[Entrata vs Guesty](https://www.capterra.com/compare/20372-159377/Entrata-vs-Guesty)[Rent Manager vs Guesty](https://www.capterra.com/compare/2732-159377/Rent-Manager-vs-Guesty)[Innago vs Guesty](https://www.capterra.com/compare/159377-166893/Guesty-vs-Innago)[TenantCloud vs Guesty](https://www.capterra.com/compare/133029-159377/TenantCloud-vs-Guesty)[Yardi Breeze vs Guesty](https://www.capterra.com/compare/159377-164741/Guesty-vs-Yardi-Breeze)[Propertyware vs Guesty](https://www.capterra.com/compare/25491-159377/Propertyware-vs-Guesty) [AppFolio Property Manager vs Guesty](https://www.capterra.com/compare/92228-159377/AppFolio-Property-Manager-vs-Guesty)[Condo Control vs Guesty](https://www.capterra.com/compare/143800-159377/Condo-Control-vs-Guesty)[Hotelogix vs Guesty](https://www.capterra.com/compare/76374-159377/Hotelogix-vs-Guesty)[Zillow Rental Manager vs Guesty](https://www.capterra.com/compare/159377-209701/Guesty-vs-Zillow-Rental-Manager)[WebRezPro vs Guesty](https://www.capterra.com/compare/113348-159377/WebRezPro-vs-Guesty)[Hemlane vs Guesty](https://www.capterra.com/compare/147198-159377/Hemlane-vs-Guesty)[Breezeway vs Guesty](https://www.capterra.com/compare/159377-186514/Guesty-vs-Breezeway)[Escapia vs Guesty](https://www.capterra.com/compare/134081-159377/Escapia-vs-Guesty)[RentRedi vs Guesty](https://www.capterra.com/compare/159377-199707/Guesty-vs-RentRedi)