--- title: "Shiprocket Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Shiprocket Software - reviews, pricing plans, popular comparisons to other Dropshipping products and more." source_url: "https://www.capterra.com/p/159386/Shiprocket/" page_type: "product" language: "en" --- # Shiprocket Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Shiprocket ## What is Shiprocket? Shiprocket is an ecommerce shipping software that helps businesses streamline their end-to-end logistics operations. The software offers domestic and international shipping, hyperlocal delivery, warehousing and fulfillment, and omnichannel enablement to provide a unified customer experience. ## What is Shiprocket used for? [Shipping](https://www.capterra.com/shipping-software/)[Order Fulfillment](https://www.capterra.com/order-fulfillment-software/)[Transportation Management](https://www.capterra.com/transportation-management-software/) Overall rating Based on 33 user reviews Reviews sentiment Positive 52% Neutral 3% Negative 45% Starting price ₹15 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Shiprocket?[Manage this product listing](https://www.g2.com/products/shiprocket/claim_requests/new?auto=true) ## Shiprocket Overview Updated September 2026 AI summary Shiprocket supports small businesses needing shipping, order management, and fulfillment by offering cloud-based tools for shipment tracking, carrier selection, price calculation, and inventory management. Businesses value its multi-carrier and e-commerce integrations, API access, and cost-saving features, while reviews note concerns with pricing and customer support responsiveness. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Shiprocket 3.0 (33) VS. [### ShipTime](https://www.capterra.com/p/198849/ShipTime/) [4.6 (500)](https://www.capterra.com/p/198849/ShipTime/reviews/) Starting Price ₹15 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.4 (33) Ease Of Use 4.7 (500) Value For Money 2.8 (32) Value For Money 4.5 (452) Customer Service 2.4 (31) Customer Service 4.4 (430) ## Shiprocket alternatives [Easyship](https://www.capterra.com/p/170399/Easyship/) [4.4 (288)](https://www.capterra.com/p/170399/Easyship/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/170399/Easyship/) [ShipStation](https://www.capterra.com/p/155621/ShipStation/) [4.6 (961)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/155621/ShipStation/) Highest Rated [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) [4.9 (1,006)](https://www.capterra.com/p/172133/Pirate-Ship/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/172133/Pirate-Ship/) [Freightview](https://www.capterra.com/p/136895/Freightview/) [4.7 (743)](https://www.capterra.com/p/136895/Freightview/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/136895/Freightview/) [View all alternatives](https://www.capterra.com/p/159386/Shiprocket/alternatives/) ## FAQs about Shiprocket Overview ### Which roles and teams benefit most from Shiprocket? Shiprocket is most used by business owners, founders, and directors who need scalable shipping operations and cost control for ecommerce fulfillment. Warehouse and operations teams rely on it to manage order processing, courier selection, and dispatch tracking, while managers and accounts staff use it to monitor delivery performance, reconciliation, and day-to-day logistics workflows. Answer based on 33 reviews Overview ### What company size and industries is Shiprocket built for? Shiprocket is built primarily for small ecommerce businesses, with 85% of reviewers from small companies and Logistics and Supply Chain leading at 18%. It also serves online retailers and D2C brands in Consumer Goods at 12% and Apparel & Fashion at 9%, mainly for shipping, the top use case for 77% of reviewers. Answer based on 33 reviews Features and Usability ### What are the key features of Shiprocket? Shiprocket offers order processing, order management, order fulfillment, and shipping management for handling shipments from placement to delivery. It also includes carrier management, shipment tracking, delivery management, and shipment price calculation, plus inventory management, inventory tracking, reporting/analytics, alerts/notifications, and third-party integrations. Integrations ### Which third-party tools and platforms does Shiprocket integrate with? Shiprocket integrates with Shopify, WooCommerce, Adobe Commerce, and BigCommerce. Shopify is the most commonly mentioned platform, while the catalog shows support for major e-commerce stores and commerce systems used for order processing and shipping across online sales channels. Answer based on 14 reviews Getting Started and Support ### What training and onboarding options does Shiprocket offer? Shiprocket provides documentation to help teams get started. Documentation offers written reference material for setup steps, feature guidance, and ongoing access to product information when users need to review details at their own pace. Answer based on 2 reviews Getting Started and Support ### What customer support options does Shiprocket offer? Shiprocket provides chat support. Users often describe support as slow, repetitive, and hard to resolve issues through, with complaints about long waits, scripted replies, and ticket-based follow-ups. Some users say initial help is acceptable, but many report frustration when problems need escalation or refunds. Answer based on 8 reviews ## Features AI summary Based on 3,198 Dropshipping reviews According to Capterra reviewers, these are the shipping features buyers prioritize most when evaluating a solution: - **Shipping Labels** (**61%** of reviewers rated this feature as critical) - **Label Printing** (**57%**) - **Parcel Shipping** (**61%**) Shiprocket includes other shipping capabilities that reviewers also consider important, such as **Shipment Price Calculation** (**55%**) and **Shipment Tracking** (**52%**). These features help businesses compare shipping costs more effectively and monitor deliveries in real time, giving teams better visibility into shipping spend and order status. Shipment Price Calculation 3.1 (17) 64.71% of 17 reviewers that rated this feature as important or highly important Calculation of shipment price based on size, weight, route, timeframe, and carrier. Shipment Tracking 3.1 (19) 36.84% of 19 reviewers that rated this feature as important or highly important The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. Shipping Management 3.2 (24) 62.50% of 24 reviewers that rated this feature as important or highly important Manage and track orders being shipped to customers Order Management 3.3 (18) 50.00% of 18 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Alerts/Notifications 2.8 (12) 41.67% of 12 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Reporting/Analytics 2.1 (10) 40.00% of 10 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Shiprocket 31 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Carrier Management: Find, compare, and select the most time/cost-effective freight carrier - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Delivery Management: Manage order deliveries until they are received by the customers - Forecasting: Form predictions based on past and present data/trends - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Location: Manage and support multiple locations - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Tracking: Track orders throughout the fulfillment process - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Data: Receive data and information in real time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Shipment Price Calculation: Calculation of shipment price based on size, weight, route, timeframe, and carrier. - Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. - Shipping: Plan deliveries based on inventory availability, transportation costs, and order priority. - Shipping Management: Manage and track orders being shipped to customers - Supplier Management: Manage all supplier data and operations - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Tracking: Track shipments from warehouse to the destination, including drop shipments and multilocation shipping. --- Get Advice We can help you find the software with the features you need. Features 3.3 (33) 3.3 Based on 33 reviews ## Pricing Value for money 2.8 (32) Free Trial Free Version Basic ₹15.00 Per Feature,Per Month Value for money 2.8 (32) 2.8 Based on 32 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.4 (31) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.4 (31) 2.4 Based on 31 reviews ## User reviews Overall rating 3.0 Based on 33 reviews Filter by rating 5(14) 4(3) 3(1) 2(0) 1(15) Mentioned topic Sorted by most recent AN Anonymous User Owner Marketing and Advertising ### "Unethical Deductions and Zero Accountability by Shiprocket" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 30, 2025 Extremely disappointing experience. Shiprocket deducted money from my wallet without any reason and failed to resolve the issue even after multiple complaints. Their support team keeps giving scripted replies and delays refunds. This feels like unfair billing and misuse of seller trust. I’ve completely lost confidence in the platform. Pros Honestly, nothing much to like. The only “good” part is how quickly they deduct money without notice — faster than their delivery speed. Even technical glitches seem to work more efficiently than their support team. Cons Repeated unauthorised deductions, false Fastrr charges, and very poor customer support. Totally unethical and frustrating. No response on RTO or Refund etc. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PD Prasenjit D. Proprietor Retail ### "Cheating by falsely charging for overweight." 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 21, 2025 Thoroughly disgusted with unresponsive helpline and attitude of cheating that comes across from every executive at the helpline. Pros Ease of use in user panel. Low freight rates. Fast website and mobile app. Easy sync between mobile app and webs panel. Cons See AWB No. 14326542626492 where courier had raised weight dispute and I had submitted all packaging pics to prove correctness of my applied weight and volume. Nobody at Shiprocket ever sees those pictures and in this case also they simply ignored how the courier has turned my 9 kg weight into 13 kg. This is how Shiprocket has been stealing from me through many many months. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RK Ravi K. Manager Wholesale ### "Do not trust " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 22, 2025 Very very bad cannot rely on their service the parcel is lost and not paying compensation for the lost goods Pros They loose the parcel and and never settle the claim very poor service no guarantee your parcel will be delivered. Cons Poor service. Cannot trust for timely delivery they loose the parcel and donot take any action very poor service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Surbhit A. Director Apparel & Fashion ### "Better tie-up with a direct logistic partner" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 10, 2025 Their customer support is really bad. No one responds to any issues and they just say that your issue is forwarded to concerned team. Rarely does anyone from concerned team respond. Even if they do, its extremely late and that too after constant follow ups. The solution, if provided does not solve the problem. Rather, issues keep piling up. And you end up switching to another provider after 3-4 months. Pros Their UI/UX is nice which is a core attraction point in the initial stage. The ability to start shipping for a very small sized startup is the only positive part of their model. Cons They always try to make money out of sellers by imposing unjustified weight discrepancy charges. Their pricing is significantly higher than direct logistic partners and service is absolutely pathetic. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Siddhesh S. Warehouse Executive Logistics and Supply Chain ### "Receive faster COD remittance with Shiprocket" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2025 It is a great product with many benefits, such as automated shipping and multi-carrier integration. My overall experience with Shiprocket has been fantastic. Pros It offers flexible pricing. You can choose the most suitable plan that fits your business requirements. With its early COD plan, you can receive faster COD remittances and maintain a healthy cash flow for your business. It offers many benefits to your organization like automated shipping, multi-carrier integration, API integration, faster COD remittance, etc. Cons We didn't face any problem with Shiprocket till now. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VJ Venkat J. Warehouse Executive Logistics and Supply Chain ### "Nice shipping solution for your business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 3, 2025 It is an easy-to-use and useful tool to simplify your shipping process. My experience with Shiprocket has been delightful. Pros No minimum shipment commitment is required to use Shiprocket. You can start sending shipments with low volume. It offers single dashboard that provides all the details regarding orders, shipments, RTO, etc. in one place. It provides you the option to send shipments through multiple courier partners. Cons We have not encountered any issues with Shiprocket so far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VD Virendra D. Warehouse Executive Logistics and Supply Chain ### "Great tool that enables you faster delivery and reduced shipping cost" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2025 My overall experience with Shiprocket has been great. Pros It offers negotiated rates from multiple delivery partners and minimizes shipping costs. As it offers multiple delivery partners, you can ship your shipments to more than 24000 pin codes. You can set multiple pickup points for your shipments which ensures faster delivery and minimizes shipping cost. Cons Currently, I have no dislikes about Shiprocket. It is a useful tool to automate the shipping process. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SV Sushant V. Project Incharge Logistics and Supply Chain ### "Simply shipping process and boost productivity with Shiprocket" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 26, 2025 My overall experience with Shiprocket is good and positive. Pros Along with maximum Pin code coverage, it offers you a COD delivery option. It lets you calculate the Shipping cost before shipping it. By simplifying your shipping process it improves your efficiency. Instead of depending on limited shipping partners, with Shiprocket you can ship your shipments through multiple delivery partners. Cons I have not faced any issues with Shiprocket till now. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Agrima K. CGO Apparel & Fashion ### "WORST company - stay away especially small businesses who don't have money to burn" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 22, 2024 Too bad... a total money loss. We thought we were using the best service in India up until we analysed and realised we were paying three times of what the freights should have been and they are NOT helpful at all Pros Website was okay to use, they have tie ups so can deliver at most places Cons NEVER use this company. It's a scam, for each shipment they put a weight discrepency which is a nightmare to resolve, even after giving all proofs of weights, etc. they would deny the claims. We lost so much money because of them, and have finally shifted to Rapidshyp - a much better smoother experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Suresh K. Managing Partner Consumer Electronics ### "Pathetic support" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 4, 2024 Pathetic, they don't deliver the conssignment. Absolutely no support Pros Nothing. They are so irresponsible and inneffcient. Cons Support. The won't rresolve any issue faced by us. In our they tried everything not to deliver a conaignment which reached at the final delivery station. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/159386/Shiprocket/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.