# Shiprocket Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Shiprocket the right Shipping solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159386/Shiprocket/reviews --- Shiprocket 3 (33) [View alternatives](https://www.capterra.com/p/159386/Shiprocket/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Shiprocket Ease of use 3.4 Customer Service 2.4 ## Pros and Cons in Reviews VD Virendra D Warehouse ExecutiveLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “It offers negotiated rates from multiple delivery partners and minimizes shipping costs. As it offers multiple delivery partners, you can ship your shipments to more than 24000 pin codes.“ January 31, 2025 Soham M OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “Repeated unauthorised deductions, false Fastrr charges, and very poor customer support.“ October 30, 2025 SS Siddhesh S Warehouse ExecutiveLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “It offers many benefits to your organization like automated shipping, multi-carrier integration, API integration, faster COD remittance, etc.“ February 9, 2025 Soham M OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “Their support team keeps giving scripted replies and delays refunds.“ October 30, 2025 VD Virendra D Warehouse ExecutiveLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “You can set multiple pickup points for your shipments which ensures faster delivery and minimizes shipping cost.“ January 31, 2025 JJ Jyotsna J Permaculture designerFarming, Self-employedUsed the software for: Less than 6 months. “This is fraud and just a way to irritate the customers so they don't waste time asking for money.“ August 7, 2024 Ravi K Sr. Product ManagerApparel & Fashion, 51 - 200 employeesUsed the software for: 6-12 months. “The best thing about Shiprocket is the integrations which it supports right from WooCommerece, Magento, Shopify etc to its free APIs where custom solutions can also be integrated.“ May 6, 2022 SN Sumit N Senior AnalystFinancial Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “No to little customer support for Low volume sellers“ September 21, 2022 ## Showing most helpful reviews Showing 1-25 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rajkishore M. Founder Logistics and Supply Chain Used the software for: 1-2 years ### "Best Shipping Solutions For Your Business With Shiprocket" July 10, 2021 5.0 In overall I like this software as it costs lower than it's competitors and in features it is providing more features than them. Pros I like it's Onboarding and kyc process which is instant and easy. Simple user interface. They conduct training session for free for new users for better understanding in using it. In training they solve your queries too. Creating orders is easy and gives real time tracking of your Orders. It will give you a brand tracking page for your customers. Both cod and prepaid facility can be availed. Sync orders from your orders automatically. You can add customers and directly create order with customers name and you can also clone orders to save time. Cons First of all it's weight discrepancy cases which are the big headache for sellers. They shares weight discrepancy cases at the end of month or after 1 month which is not certain for which it is not possible to store shipment image and weight details for that long time and they takes benefit of this. Customer support is very low. They don't reply on time. Alternatives considered [Easyship](https://www.capterra.com/p/170399/Easyship/) Reason for choosing Shiprocket Because of easy user interface. Easy Onboarding. Low pricing structure. Lots of extra features to grow business. Review Source SS Siddhesh S. Warehouse Executive Logistics and Supply Chain Used the software for: 2+ years ### "Receive faster COD remittance with Shiprocket" February 9, 2025 5.0 It is a great product with many benefits, such as automated shipping and multi-carrier integration. My overall experience with Shiprocket has been fantastic. Pros It offers flexible pricing. You can choose the most suitable plan that fits your business requirements. With its early COD plan, you can receive faster COD remittances and maintain a healthy cash flow for your business. It offers many benefits to your organization like automated shipping, multi-carrier integration, API integration, faster COD remittance, etc. Cons We didn't face any problem with Shiprocket till now. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 6-12 months ### "Unethical Deductions and Zero Accountability by Shiprocket" October 30, 2025 1.0 Extremely disappointing experience. Shiprocket deducted money from my wallet without any reason and failed to resolve the issue even after multiple complaints. Their support team keeps giving scripted replies and delays refunds. This feels like unfair billing and misuse of seller trust. I’ve completely lost confidence in the platform. Pros Honestly, nothing much to like. The only “good” part is how quickly they deduct money without notice — faster than their delivery speed. Even technical glitches seem to work more efficiently than their support team. Cons Repeated unauthorised deductions, false Fastrr charges, and very poor customer support. Totally unethical and frustrating. No response on RTO or Refund etc. Review Source VJ Venkat J. Warehouse Executive Logistics and Supply Chain Used the software for: 2+ years ### "Nice shipping solution for your business" February 3, 2025 5.0 It is an easy-to-use and useful tool to simplify your shipping process. My experience with Shiprocket has been delightful. Pros No minimum shipment commitment is required to use Shiprocket. You can start sending shipments with low volume. It offers single dashboard that provides all the details regarding orders, shipments, RTO, etc. in one place. It provides you the option to send shipments through multiple courier partners. Cons We have not encountered any issues with Shiprocket so far. Review Source VD Virendra D. Warehouse Executive Logistics and Supply Chain Used the software for: 2+ years ### "Great tool that enables you faster delivery and reduced shipping cost" January 31, 2025 5.0 My overall experience with Shiprocket has been great. Pros It offers negotiated rates from multiple delivery partners and minimizes shipping costs. As it offers multiple delivery partners, you can ship your shipments to more than 24000 pin codes. You can set multiple pickup points for your shipments which ensures faster delivery and minimizes shipping cost. Cons Currently, I have no dislikes about Shiprocket. It is a useful tool to automate the shipping process. Review Source PD Prasenjit D. Proprietor Retail Used the software for: 2+ years ### "Cheating by falsely charging for overweight." June 21, 2025 1.0 Thoroughly disgusted with unresponsive helpline and attitude of cheating that comes across from every executive at the helpline. Pros Ease of use in user panel. Low freight rates. Fast website and mobile app. Easy sync between mobile app and webs panel. Cons See AWB No. 14326542626492 where courier had raised weight dispute and I had submitted all packaging pics to prove correctness of my applied weight and volume. Nobody at Shiprocket ever sees those pictures and in this case also they simply ignored how the courier has turned my 9 kg weight into 13 kg. This is how Shiprocket has been stealing from me through many many months. Review Source SA Surbhit A. Director Apparel & Fashion Used the software for: 6-12 months ### "Better tie-up with a direct logistic partner" February 10, 2025 1.0 Their customer support is really bad. No one responds to any issues and they just say that your issue is forwarded to concerned team. Rarely does anyone from concerned team respond. Even if they do, its extremely late and that too after constant follow ups. The solution, if provided does not solve the problem. Rather, issues keep piling up. And you end up switching to another provider after 3-4 months. Pros Their UI/UX is nice which is a core attraction point in the initial stage. The ability to start shipping for a very small sized startup is the only positive part of their model. Cons They always try to make money out of sellers by imposing unjustified weight discrepancy charges. Their pricing is significantly higher than direct logistic partners and service is absolutely pathetic. Review Source RK Ravi K. Manager Wholesale Used the software for: 2+ years ### "Do not trust " May 22, 2025 1.0 Very very bad cannot rely on their service the parcel is lost and not paying compensation for the lost goods Pros They loose the parcel and and never settle the claim very poor service no guarantee your parcel will be delivered. Cons Poor service. Cannot trust for timely delivery they loose the parcel and donot take any action very poor service Review Source SV Sushant V. Project Incharge Logistics and Supply Chain Used the software for: 2+ years ### "Simply shipping process and boost productivity with Shiprocket" January 26, 2025 5.0 My overall experience with Shiprocket is good and positive. Pros Along with maximum Pin code coverage, it offers you a COD delivery option. It lets you calculate the Shipping cost before shipping it. By simplifying your shipping process it improves your efficiency. Instead of depending on limited shipping partners, with Shiprocket you can ship your shipments through multiple delivery partners. Cons I have not faced any issues with Shiprocket till now. Review Source AK Agrima K. CGO Apparel & Fashion Used the software for: 6-12 months ### "WORST company - stay away especially small businesses who don't have money to burn" October 22, 2024 1.0 Too bad... a total money loss. We thought we were using the best service in India up until we analysed and realised we were paying three times of what the freights should have been and they are NOT helpful at all Pros Website was okay to use, they have tie ups so can deliver at most places Cons NEVER use this company. It's a scam, for each shipment they put a weight discrepency which is a nightmare to resolve, even after giving all proofs of weights, etc. they would deny the claims. We lost so much money because of them, and have finally shifted to Rapidshyp - a much better smoother experience. Review Source MA Mayank A. Founder Arts and Crafts Used the software for: 2+ years ### "Feedback" June 10, 2022 5.0 It has overall been a good experience. Integrating it was simple and there are hardly any hastles except at times there are handling issues when it comes to glass products. Usage of fragile signs helps. Pros The interface is easy, pretty organized. Manual order creation is simple and the calculations are clear. Cons The customer supprt could be better. The chat bots are not that responsive and there is no direct helpline available. Reason for choosing Shiprocket Better integration and availability of multiple channels. Review Source NO Nidhi O. General Manager Consumer Goods Used the software for: 2+ years ### "Stay away for your own good" September 11, 2024 1.0 Been a nightmare the last 2 years and somehow keeps getting worse Pros Options of many service providers, not sure how good. Have had trouble there as well so…. Cons Pick up delays, weight discrepancies, shit customer service, fake deliveries Alternatives considered [Meta for Business](https://www.capterra.com/p/213257/Facebook/) Reason for choosing Shiprocket I didn’t, I’m still looking for alternatives Review Source BS Bhanu S. Owner Consumer Electronics Used the software for: Less than 6 months ### "A Nightmare Experience with Shiprocket - Total Scam!" August 20, 2024 1.0 Cons A Nightmare Experience with Shiprocket - Total Scam! As a seller, my experience with Shiprocket has been nothing short of a disaster. They never picked up the packages from my home, despite multiple requests, and had the audacity to mark the status as "pickup denied by the seller." This blatant lie led to my orders being delayed by an unacceptable 10 days, causing immense frustration for both me and my customers. To make matters worse, I ended up having to personally courier the packages myself, completely defeating the purpose of using their service. Their support is an absolute joke—non-responsive, unhelpful, and downright infuriating. When I tried raising tickets to address the issues, they simply closed them with a note saying "issue resolved," without actually doing anything to fix the problem. Shiprocket is a total scam, and I would strongly advise anyone to avoid using their services. They are unreliable, unprofessional, and utterly incompetent. Save yourself the headache and look elsewhere for your shipping needs! Switched from [FedEx Ship Manager](https://www.capterra.com/p/210794/FedEx-Ship-Manager/) Because the support of shiprocket was pathetic Review Source SK Suresh K. Managing Partner Consumer Electronics Used the software for: Less than 6 months ### "Pathetic support" October 4, 2024 1.0 Pathetic, they don't deliver the conssignment. Absolutely no support Pros Nothing. They are so irresponsible and inneffcient. Cons Support. The won't rresolve any issue faced by us. In our they tried everything not to deliver a conaignment which reached at the final delivery station. Review Source RG Rahul G. Accounts Consumer Goods Used the software for: 1-2 years ### "Pathetic experience " August 10, 2024 1.0 Cons Ship rocket is so painful. I wonder how they are operating the business. Ship rocket is a nightmare for every sellers. They don't have any responsibility whatsoever for any delay in pickups and delivery delay. Pathetic experience with Ship Rocket. Alternatives considered [Fusebase](https://www.capterra.com/p/147496/Nimbus-Note/) Switched from [Fusebase](https://www.capterra.com/p/147496/Nimbus-Note/) Better than ship rocket. Ship rocket is so painful. Review Source BB Bhavik B. Owner Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Worst Service Do Not Use." August 24, 2024 1.0 One of the worst aggregator in shipping industry. Do not use their service they will simply give you weight discrepancy and loot al your money which are on wallet where parcel was already delivered 10-15 days back. One of the worst support center they have and no transparency in process. Pros Nothing their machine like human support staff Cons Everything. Weight Discrepancy Resolution support is worst. Review Source MV MadanGopal V. Manager Airlines/Aviation Used the software for: Less than 6 months ### "Fraudsters" September 16, 2024 1.0 Poor ordered for scratch removal spray for cars two numbers but delivered only one that to a shampoo for removing dirt Pros Nothing they are cheaters sorry to say when reached their Customer Care promptly was told to get in touch with seller now why at all do you allow fraud dater on your platform now I know why people rate you badly will never ever suggest r recommend u get ys Cons Cheats do not understand y do you he resort to such cheap tricks Review Source NG Neetika G. Owner Consumer Goods Used the software for: 1-2 years ### "Shiprocket is the worst courier company " August 13, 2024 1.0 Horrible, cheated lost over 4000 rs , worst experience Pros Nothing horrible service, fraud company, they destroy your parcel, never get a call back from the team Cons Everything is bad about this courier company. They delay your parcels destroy your products. In customer care they make you hold for long long hours and nothing is done Review Source JJ Jyotsna J. Permaculture designer Farming Used the software for: Less than 6 months ### "Fraudulent company. Won't pickup parcel or refund your money" August 7, 2024 1.0 Fraudulent Company. I registered for shiprocket thinking that It might be a good service. Now I regret it. I ordered my first pickup and nobody came for pickup. I even reassigned it with other conpany. I raised complaint tickets several times and shiprocket don't respond to any tickets, nor do they update you. When I call them they say wait for 2 days and stiil they don't provide any resolution. It went on for a week and finally I shipped with some other local company. Fed up of shiprocket I decided to discontinue it's use, I had Rs500 in my account. Now, it's been an another week and they are not giving my money back. They just keep saying raise another ticket and wait for 2 days. This is fraud and just a way to irritate the customers so they don't waste time asking for money. Do not waste your time & money in this company. They are clearly fraudulent and the worst service you will ever find. There are far better options in the market. Pros Nothing. I was a first time user and I already hate the company. No resolution is given for any complaints. Cons Nobody comes to pickup. Not do they refund our amount. Fraudulent company Review Source MK Mangesh K. Owner Automotive Used the software for: Less than 6 months ### "Hopless service" August 24, 2024 1.0 They didnt respond to problems of buyer. Sellers on there portal are fraud. Seller didnt send product which buyer selected. And shiprocket didnt respond to complaints of buyer Pros Nothing. They allow fraud sellers on there portal to sell goods. Cons They didnt support buyers when they are cheated by seller. Review Source PD Pankaj D. Co-founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Very good till you have a problem" April 8, 2022 4.0 Initially the experience has been very good. Over the last couple of months, their customer support has been shabby at best. While the system is easy to use, escalation mechanisms are useless. You will have to call them every time (multiple times) to resolve any issue. Once you have the local courier partner details, it should be easy till you have an issue again. Pros The integration is easy. The everyday management is very easy. It aims at taking away the burden of shipment from the vendors which is a good cause but not always successful in it. Cons Any issue (for someone like me who reads the FAQs before raising a ticket / request / complaint) will never get resolved unless you have spoken to the henpdesk at least 5 times. The standard response is you will get an update within 24-48 hours which you never get. Also, if there is an issue with a pickup, they can only escalate it in the system which (possibly) no courier company looks at. If you are not able to get the local courier partners contact details, you are at the mercy of the standard 24-48 hour response which will never get resolved. Reason for choosing Shiprocket The rates were competitive on Shiprocket since it is an aggregator. Review Source Shovesh Kumar B. Senior Relationship Manager Insurance Used the software for: 2+ years ### "Shiprocket - Our Shipping Manager" July 21, 2021 5.0 In a short I like this software as it has helped to manage everything in a single platform with free plan and low shipping charges. It can integrated with stores which works very well. With shipping calculator we can check shipping charges before shipping orders. It has solved lots of issues for shipping orders by visiting booking counter and no tracking facility. Through this we able to generate our orders from our system and courier partner picks up from office and customers also get notified when order ships. Pros It is best platform among the platforms in this category. It is easy to use. Due to simple user interface everyone can use this easily. No coding or extra knowledge required to use this software. This is our shipping manager as it manages all our orders in a single place. Through this we can track our orders, intimate to customers in real time. It has best pricing structure which enables users to sell online. We can choose best and available courier service to ship our order according to their performances. We can use both surface and air mode of shipping with international shipping also. No account maintain fee or AMC. Insurance cover upto 5000 for orders. We can hide customer details like phone number, email address, seller address, mobile number from its label settings. It can be used in android and iOS mobiles too. Can generate invoices with brand logo etc. Cons Sometimes pickup process takes time and some courier partners not provide good service. After escalation they never respond on time. Review Source Alok Kumar D. Head Of Operations Logistics and Supply Chain Used the software for: 1-2 years ### "Grow your business in rocket speed with shipping solution Shiprocket" July 23, 2021 5.0 I have good experience with this software. I haven't faced any issues during our integration and using this software. But as per my colleagues they face issues in weight discrepancies, claim on lost shipments etc which Shiprocket needs to upgrade to provide smooth experience to all. Pros This is very easy to use software. Everyone can use this. Only kyc process need to access wallet transactions. You can add multiple pickup locations here. You will give your business a brand name and a custom tracking page will be provided by Shiprocket for your customers. Creating new orders with previous or existing customers is easy. You can verify cod orders from customers before ship them. With shipping calculator shipping charges can be calculated by providing pincodes, weight of the product and dimensions. Our integration with this software was easy and automatic. Whenever customers process orders for xpressbees it automatically schedule pickups with us and we do pickup through our ground team. It happens with every courier service provider. You can check service ratings from previous performances of shipping partners and can choose as per you own choice. Real time tracking, NDR management, Bulk order creation, cod reconciliation are another features of this software. You can also create reverse pickups, return shipments without any hassle. Apart that thier training session gives more knowledge on their products. Small shipments to large shipments for B2C purpose it is the best to use. Cons Response time of their support team is long. They have telephonic support system but for every issue they raise tickets and it becomes a lengthy process for which sellers or users face lots of issues. Claim process in lost shipments take time. In damage cases they are very poor in supporting to sellers. Alternatives considered [Easyship](https://www.capterra.com/p/170399/Easyship/) Reason for choosing Shiprocket Because it has multiple channel management system to integrate with various softwares. Shipping cost is less. With multiple courier partner availability they have unbiased to their service. Easy to use. Review Source PP Pravin P. Co-founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Way forward for Shiprocket" May 5, 2022 4.0 Platform wise brilliant.... customer support needs major working....if this is taken care would love to be associated and also collaborate if Shiprocket is willing. Pros The idea to the current state of implementation of software needs a mention.love the user interface and clarity. Cons Customer support needs a major revamp the cycle time for resolution , aggregate courier partner contact details. Case follow up ...the personnel on the phone needs to provide solutions and not just repeat himself on the policy like a computer. The other day I had a feeling to get intouch with the Shiprocket founders and collaborate with them to outsource thier customer support to us.trust me if this the part u guys take care... Shiprocket will have the next line of growth. Review Source SP Surendra P. Warehouse Executive Warehousing Used the software for: 2+ years ### "Save big on shipping cost" December 21, 2022 5.0 It is one the best tool to save shipping cost. It provides options to select cheapest delivery partner while packing so you don't have to depend on particular courier. Pros 1) It provides best shipping rate from multiple shipping partners. You can select courier service as per shipment cost, delivery time etc2) It provides discounted shipping rates from major delivery partners so you can save atleast 40% on your shipping.3) It can be integrated easily with any ERP. Cons I don't have any point to dislike it right now because I didn't faced any issue with it till now. Review Source Similar Products Featured ## Related categories [Shipping](https://www.capterra.com/shipping-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.