Who Uses This Software?

Zola was designed to meet the needs of the modern practice. Our integrated solution is well suited for firms of all sizes, spanning a wide range of practice areas.


Average Ratings

35 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month/user
    See pricing details
  • Pricing Details
    Solo: $49* Attorneys: $68/mo* Support Staff: $48/mo* *When paid annually
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Zola Suite
  • zolasuite.com/
  • Founded 2007
  • United States

About Zola Suite

Powerful Time Tracking, Billing and Complete Business and Trust Accounting features including ability to automatically create time entries as you send email, record call notes and much more. Track expenses (soft and hard costs). Write Accounts Payable Checks and Trust Checks. Create beautiful, highly customizable invoices. download account activity from banks and credit cards and assign to matters for billing. UTBMS and LEDES billing. LawPay Integration. Beautiful iOS and Android apps.


Zola Suite Features

  • Account Tracking
  • Calendar Management
  • Case Management
  • Client Statements
  • Document Management
  • Expense Tracking
  • Retainer Billing
  • Time Tracking

Zola Suite Reviews Recently Reviewed!

ZolaSuite has greatly increased efficiency in my practice.

Nov 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The timekeeping and invoicing features have definitely streamlined our billing process and trust account record keeping.

Cons: There have been a few quirks we have noticed, but customer support is always there to helpsort anything out!

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Great now, but with room to grow even greater.

Nov 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The website and app are easy to use, responsive and have a fairly logical layout. It's easy to search and find information, and data input is relatively simple. Our office doesn't use Zola as an all-in-one solution, but for the parts we use daily (which is still most of the features), we're very happy with the state of the software.

Customer service has been incredibly responsive, and you really get the feel that they are willing to invest the time in problem solving. I also really feel like my input has been taken into account as product updates roll out.

The mobile app has improved by leaps and bounds. It is in an excellent place, and very usable.

Cons: There are still a few bugs and features to fill in gaps as the software matures further, but nothing that prevents functionality. I've been with Zola for about 18 months; what would have been my biggest cons 6 months ago have since been addressed.

The email interface requires the most work, but it too is nonetheless in a good state. Tagging emails to cases could be a little easier, and moving emails to different folders could be more responsive and update more quickly.

I'd also quibble about needing to use multiple tabs to get full functionality out of the software (at minimum, Dashboard, Email, and Calendar all need to be semi-permanently open because it's not easy to switch between them otherwise); That's not a huge deal, just a minor annoyance.

Last thing, and this is very minor: I'd love to see a style update through the whole website. It's not cluttered, which is great, but I don't feel like it has a very modern look.

Zola Suite offers a great tool for my solo firm.

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is simple to keep track of all documents, communication, and other necessary information in one place.

Cons: There are some functions that are not readily apparent; however, customer service has always responded and clarified anything questions within 2 hours.

Smart, Efficient, Focused

Sep 22, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software is well designed and organized, allowing opening of a separate window for email so you can still draft email and view matters/calendar while working on the details of such in the email. Having the accounting "internal" for both trust & non trust accounts is a great help in not needing to use Quickbooks, then re-enter/log the checks, costs, details.

Cons: Would like to see a link from the Task to open a new Phone Call so I can take the "message" from task and in click or two have the Phone call option open, so I can assign to a matter & the timer starts for my call. Would save a few steps in cut/paste on returning calls.

This software product is first class

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use.
Easy to train staff.
Intuitive.
This software works the way we work at our firm.
The mobile app is super easy to use.

Cons: I would like to have categories for the task functionality. I use the GTD method and I would like to have categories in order to set up next action lists.

Finally ... a forward-thinking, cutting edge solution combining full functionality and ease of use.

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: The email integration is a revelation. Not only does it allow me to organize all email by matter, the automatic timer that creates a time entry for every email pays for the subscription by itself. Document management and automation are both outstanding in Zola. The user interface is outstanding. Every screen is logically laid out, packed with all the information I want to see at a glance, and visually appealing (don't underestimate the value there - if it's irritating to look at, you won't want to use it). The integrated accounting solution is excellent, including the ability to write checks directly from Zola. Everything about Zola suggests that this solution combines the ability to cover all of the usual practice management bases (calendar, tasks, time entry, etc) with the vision to develop and incorporate new, innovative features that will set new industry standards and to rethink how the ordinary can be done more efficiently. The option of creating a custom-branded app for your practice is just one example of what sets Zola apart. Another is the email integration with R-Post, providing the ability to send encrypted, registered email that provides proof of delivery and receipt. Litigators will love that capability. I've tried all the industry leaders, and I have finally found a long-term solution.

Cons: The process of sending an invoice could be streamlined, enabling the entire creation and delivery of the invoice from one screen (it requires a trip to the accounting tab to finish), and a send button would be nice, rather than the small share icon. Still, once you learn it, the process works as is. The client portal is new and fairly basic (with the exception of the optional smart phone app), enabling only limited document sharing, and lacks the private messaging and other functions I have found in other providers. But I think it is only a matter of time before Zola fully develops this secure communication tool. Email integration has been a bit buggy, but so far tech support has resolved any issues that cropped up.

Awesome experience. Very intuitive. Easy to use!

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use. Simply: It thinks like I think! The layout (format) makes perfect sense to me. I quickly felt comfortable with the data entry/app navigation process.

Overall: Keeping all my data organized - and useable!

I like Zola; however, I wish it didnt require so many clicks to navigate through

Aug 02, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the Zola is very user friendly and easy to use. I also like that the customer support responds in a very prompt manner.

Cons: I don't like that you have to click the matters tab every time you would like to switch matters you are working in. I would like Zola better if you could search new matters from anywhere on the website.

Vendor Response

by Zola Suite on August 02, 2017

Hi Cammi, Thank you for your feedback. I am glad to hear you are having a positive experience using Zola Suite. Here are some tips for quickly navigating from Matter to Matter: 1) When in a Matter details page, you can click on the Matter name at the top of the page. You can then select another Matter to view from the drop down list. 2) you can navigate to a specific Matter from a different section of Zola Suite by using the universal search tool at the top of the screen. Feel free to reach out to Support if there is anything at all we can assist with. Kind Regards, Eileen

I love the causeway app.

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The Caseway Edge App is a big plus. It gives a good impression on clients. Secondly, the client portal is also great.

Cons: I wish it had more features that was real estate law specific. For instant dates that would go onto the calendar as deliverable dates and/or reminders.

Zola is everything I need to run my firm- all in one place.

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that I am able to create forms; easily save emails and attachments to matters; and manage my billing and trust accounts - all without ever leaving Zola. I have tried other case management software- and this one is, by far, the most intuitive and easy to use.

Great system!

Jun 14, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love that this is an all-in-one system. After having my billing all twisted up by trying to integrate a case management system with a billing system, I'm excited to have one place to go for everything. Also, the email integration makes tracking time and tasks seamless. The interface is beautiful and easy to use and I can see my entire practice in one snapshot.

Cons: There's a bit of a delay with the email and that's a little annoying. That's the reason fro the 4 stars instead of 5. I'll be moving quickly through my email and suddenly emails that I deleted pop back up again. Also, I'm eager for the live calendar integration and the bank feed.

Overall: Greater efficiency

I love this software, and I am picky.

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is fast, intuitive, and easy to use. No kidding - you don't have to watch hours of training videos to use it. This system is obviously designed by lawyers for lawyers. It handles all the essential functions of a modern law office, including emails with an easy interface.

Cons: Company support is required to embed logos into invoices and signatures into emails. Support is very responsive, so this is not a significant issue. The system is just adding two-way synchronization between Zola and Outlook for calendar and contacts. The synchronization for emails works very well, so I expect the calendar and contact sync will work equally well.

Overall: Intuitive software to manage my cases, calendar, contacts, and tasks.

Great graphical interface and email integration.

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Graphical interface
Email integration
Ease of use
Customizable

I love using it daily. The program delivers.

Cons: The mobile app doesn't include email integration
Sometime there are quirks but are generally fixed within 24 hours of me pointing them out.

Overall: I use it daily

All the bells and whistles + Outlook integration + automatic time and billing

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Outlook integration. Automatic timers that bill directly to the Matter. Ease of use. Fast and friendly customer service.

Cons: I would like to see Zola Suite integrate with text functions.
Switching from another case management system is challenging, because the data migration team at Zola does not upload documents.

It takes a little getting used to, and it may take some time to get it set just the way you want it.

May 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like being able to see my most important information in one place. Once I got the hang to it, navigating between different aspects of one case (or matter) as they call it was very good.

Cons: I don't like not seeing all of my matters lined up alphabetically, I don't think the billing side has enough options, and I think some of the functions are a little cumbersome.

Overall: I can keep all of my records about my clients in one place and access them quickly.

Best I have used so far

Apr 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, flat pricing that includes trust accounting.

Cons: I cannot think of any - have not run into any problems.

Overall: I have been working in legal services for 20 years and have tried many practice management platforms. Zola Suite is by far the best I have tried. Super easy to use, straight forward pricing, lots of great functions that are actually useful. I would recommend to any practitioner.

Recommendations to other buyers: Not that I can think of.

Peace of mind

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service
Platform layout
Granular detail in my Matter files

Overall: I can remember back to 2000. Trying to get on the cutting edge was expensive! And lumpy. From that point forward I have been looking for something that would be easy to train staff to use and something that could become second nature.
Zola is that something. I don't know if it is the dashboard, the color coding, or the customer service built into the platform but it is a pleasure to use. I do not feel like I am training because it has been fun to learn new ways to enter information and manage my practice.
And having customer service be responsive and take part in my journey is a bonus. Overall the matter, calendar and security email are effortless.

Recommendations to other buyers: Use it daily and it will teach you things by feel.

A great change!

Apr 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All the neat features that really help with my workflow

Cons: Some bugs here and there, but we understand that Zola is constantly being developed. Miss a few features from TimeMatters, like being able to cross-relate files and contacts.

Overall: We had been using antiquated practice management software that no longer had any support available, so it was time to make a change. We really appreciated ZolaSuite's attentive nature in helping our firm transition over to the new system, and really love how quickly the support staff gets back to us. We have had the pleasure of watching Zola grow and develop over the past year, and we would never go back to the old system. Being able to have access to our case management system from anywhere, without using a VPN, is so helpful and efficient. There are sooo many great features on Zola that we never had before and it has really helped our firm grow as well!

Great Experience

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: It makes communicating between everyone in the office very easy. We are able to work collaboratively without worry about which version we are working off of. And it provides a great way for us to pass information.

LOVE ZOLA SUITE

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I did a bunch of research before purchasing my management software and I found Zola was the best. I've been proven right again and again. LOVE ZOLA!

Very Satisfied - Excellent Software Solution for Solo

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Features; ease of use

Cons: None

Overall: I've been using ZolaSuite for little over a month. I have to say it is very easy to use. I thought I would contacting support for help over and over again. But, I think in the past month I have maybe called them once. Its ease of use is what jumps out at you. Its very intuitive. As a solo, my practice is growing and I needed something better than Excel Spreedsheets to organize myself. ZolaSuite does it all. I have used other programs on the market before at other law firms. They do not compare in the ease of use and all the functionality available within ZolaSuite. So I would highly recommend it.

Awesome program

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
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Pros: The easy access

Cons: None

Overall: I started a private practice and needed an all inclusive law practice management program. Zola Suite has exceeded my expectations and has allowed me to be organized, detailed and profitable. I highly recommend Zola suite to anyone...I only wish they had a program for my family's personal business as well.

Lots to Love!

Mar 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to use. manages all my needs: timekeeping, accounting, client data & docs.

Cons: needs some tweeks on email and doc storage. Can't wait for syncing with bank accounts!

Overall: Love the clean and simple look of Zola Suite. Intuitive to use. Needs a few tweeks but given it is a fairly new platform I am impressed.

Great for Small Firms

Mar 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use, interface

Cons: none

Overall: Zola has been a great fit for our small firm. It's easy to use and has great functionality. Zola fits all of our needs!

Recommendations to other buyers: great for small firms

I love ZOLA

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money

Comments: I love ZOLA. It has made my life easier. I like how comprehensive ZOLA is. I can do everything in ZOLA I need to do.

User Experience

Mar 30, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Sleek, easy to use, not too complicated.

Cons: Small bugs, some features/aspects were removed, new product that can use some changes.

Overall: The program overall is very good. Sleek, easy to use, and the cloud aspects are great. But there are some bugs here and there and areas for improvement. There are a lot of little changes which can be made that would be a great improvement.

Recommendations to other buyers: Contact users better when they make complaints/suggestions for improvements.

Great product which keeps getting better & customer service can't be beat

Aug 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great user interface. Reliable. Excellent customer service. Consistent updates making the product even better & adding new features (without charging you more for them).

Cons: Not every feature you want may be available today.

Overall: Zola Suite is an excellent product which delivers in every advertised aspect. You get exactly what they tell you you will get. And if you're unsure, you get a free trial of the product for 1 month to decide for yourself. In the 6+ months I've used Zola Suite I am continuously impressed by the features the product contains (and the list grows on a weekly basis by way of updates that happen in the background). When I began using Zola Suite there were lots of features that weren't necessary for me as a solo-practitioner who just started his own firm. However, now that I have a secretary and two paralegals, I see how helpful & useful all the functions are that several months ago I did not even see a need for. Zola is an excellent company, run by people with a true passion for the work they do and the product they are selling. The couple times I have had issues that necessitated my calling customer support, someone was always on the other end of the line right away, they addressed my concerns & if they couldn't, they assured me whatever issue would be brought up to the developers to come up with a fix ASAP. And in the few occasions I had an issue they couldn't immediately remedy, they lived to their promise that it was fixed within a couple days.

The reason I so wholeheartedly endorse this product is because I spent a lot of time researching the best case/firm management software for my firm today as well as my firm as I see it 1, 5, and 10 years down the road. I demo'ed all the other options as I did Zola and in the end even though Zola wasn't the most feature packed, or didn't have the most 3rd party integration as some of the others had at that time, I knew from speaking to them that everything I needed would be coming, and when it came, it would be delivered in a better, easier to use, more seamless package than any of their competitors. And after close to 9 months with Zola, everything I was promised has been delivered and then some. If I could invest my own money into this company I would do so in a heartbeat.

A case management system that truly works for solos.

Jun 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The task template which allows me to create specific templates based upon my practice and how I work versus a generic input system.

Cons: I would like to see the task template updated to automatically populate a time schedule based upon the user's creation, in which of course the user should be able to revise it as needed for each entry. I would also like to see more customized billing. The current invoices are too generic. Lastly, document assembly and a document automation component is something Zola should consider as well.

Overall: Zola Suites is a comprehensive case management program that is constantly improving. Its affordable, easily accessible, loaded with guides and tutorials to help us slow and technologically challenged lawyers, and the customer service is top notch. As a solo practitioner it has been difficult to find a case management software company that truly cares about your practice and that is truly there to help you along the way. Zola does that to ensure you are getting the most out of its software to improve the efficiency and productivity of your practice. Your questions and concerns are immediately responded to and resolved, in a professional, nice and friendly manner. And Zola is constantly improving upon its features to grow with your practice and the legal industry. Though there are tons of legal case management programs on the market, Zola after only a little over a year since its inception, is one of the best.

Vendor Response

by Zola Suite on June 20, 2016

Thanks for the review! Invoices can be customized to add as much (or as little) detail as you would like. Our support team will contact you to help you reconfigure your current template until you are 100% satisfied. Document assembly and automation features are in development and will be rolled out later this summer. Stay tuned, you won┬┐t be disappointed. We are also working on updating our task templates to add more features and will reach out to you to get your input.

This is QUALITY

May 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have tried virtually every case management software in a search to find one that suits my small law firm's needs. Zola Suite was the last on my list and I won't be trying any others.

Zola Suite has everything I need - accounting, tracking for billable hours, compact and sleek storage for the firm's contacts, and an intuitive matter management system. It has a pretty great internal email too that syncs with my gmail and allows me to save emails to cases. Basically, it's beautiful and it saves time. It's great.

Of course, it's not perfect - nothing ever is. But the difference with Zola is it's customer service. The software can be improved, of course, and Zola understands this. That's why Zola encourages its users to submit comments and suggestions regarding the software - so that they can actively make it better. And they most certainly do. The customer service is incredible. These guys really care about their users and they definitely strive to make mine and our experience a great one.

I strongly recommend Zola to everyone in need of a case management software. Trust me, once you try it, you'll be wondering how you could ever work without it.

Comprehensive, easy to use, and well-supported

Mar 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a practice management solution, Zola offers us an attractively designed, comprehensive suite of tools integrated into one browser window (or mobile app), available on-the-go, from any location with access to the Internet. Getting started with Zola was easy and, unlike other products we've used, did not require the added expense of expert consultants to set up. And in an era when customer service can easily make or break an experience, Zola's best feature -- hands down -- is its team.

Amazing software for any practice!

Feb 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Zola is an amazing product for any size firm. I manage a solo practice and use it for every aspect of my firm. The features are extremely user-friendly and the staff is there to help you every step of the way with any questions. Highly recommended!

Awesome product

Feb 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using this product for some time and we have a really positive experience with both the product and service. It's simple to use, available on our phones wherever we go (cloud based) and with all the moving parts in our growing T & E practice its able to keep things organized, simple and flexible. Integration with email is awesome and our staff gets a sense that your team is continually improving and adding options which makes it even more exciting.

Would definitely recommend your platform and team to other firms.

Thanks and keep up the good work!

Everything in one place and I do mean evertyhing

Jan 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We migrated from using 3 different systems to Zola last year. Its super convenient to be able to run practically everything including email, calendar, document management, matter tracking and accounting with a single login. Zola has deep functionality throughout all its features and interface is super clean and really beautiful.

Zola is the most intuitive and well contemplated attorney software on the market.

Jan 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Zola keeps my practice organized, efficient, and profitable. It has genuinely changed my firm for the better. Since I began using Zola I spend far less time compiling billable hours and searching for missing disbursements, and more time improving my firm.

Features Galore, Super Easy to Use Interface

Jan 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Zola is perfect for firms that are looking for an end to end solution. Its very easy to use and implement. Email integration makes it a game changer. Other features we really like are ability customize searches and reports, creating custom workflows and checklists and business card scanner on the mobile apps.