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HelpDocs is knowledge base software. It allows users to build, host, and monitor a searchable database of help articles. The software has features like a custom text editor, caching, integrations, and SEO templates. These help users quickly create an online knowledge base. Users can start with templates or customize the CSS, JavaScript, and HTML. The goal is to provide tools to build self-serve content. This lets users focus on providing support.
Provider
HelpDocs
Located In
United Kingdom
Foundation
2016
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, Webinars
Support
Chat
HelpDocs serves millions of articles across the globe every month from startups to Fortune 100.
Content Source: HelpDocs
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HelpDocs Reviews
"Great Investment"
Overall: It is an amazing solution. We support our resource page answering hundreds of user questions a day and reducing impact on our support team by hours a week. We also are able to gather a lot of product feedback and route customer questions easily to the right support teams.
Pros: Software is very easy to get setup and we were able to launch our new resources page for our users within 10 days.
Cons: Lacks some flexibility in terms of supporting multiple products within our organization. It can be worked around, just not ideal.
Vendor Response
"Straightforward Tool to Manage Support Documentation"
Overall: When comparing Helpdocs to the tool we were using before, we are much happier. It is significantly easier to use, less expensive and comes with great Customer Support.
Pros: Virtually no training is involved to get up and running with Helpdocs. If you do have questions, they have their own robust Support docs as well as an extremely helpful team to help out.
Cons: Only con that comes to mind is when exporting documents, you can only export to a PDF or Excel file. Would love to be able to export to an editable format.
Vendor Response
"An inexpensive tool for small internal teams"
Overall: The team is excellent and gives excellent support. This is a good option for small companies who do not have budget for a full fledged CCMS.
Pros: * Provides hosting for your docs. * Gives html based WSYWYG editor. * Intuitive hence you need not train your writers extensively.
Cons: This is NOT a CCMS neither can this replace confluence. Not suitable for big teams with dynamic content. In-product review is missing. Tables are a nightmare. The list function is not coded well. They discourage you to access the html editor, but in many cases you have to tweak it to work with lists and tables. Content reuse absent Global variables absent. You will not select this as a solution if you are an Information Architect.
"Avoid hundreds of customer support tickets!"
Pros: - Easy to setup - Small team that really cares about customer feedback and is willing to go the extra mile
Cons: In a market with a lot of mediocre options, they stand out. However, it's a bit overpriced for what you're getting. Unfortunately, if you're looking for a high level of quality in your knowledge base then you don't have a lot of options right now.
Vendor Response
"Best Help Authoring Tool"
Overall: I am overall satisfied with product. It is wonderful software ever I loved it.
Pros: This is best help authoring tool I found ever. it is very user friendly software in industry. We can create CHM, Html, PDF or Word documents using this. we can classify hep manual easily in topics and sub topics and add keywords for search indexing.
Cons: The software is overall good but I observed that facility to import data from existing word document is not provided.
Vendor Response