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HelpDocs

HelpDocs

4.1 (8)
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What is HelpDocs?

HelpDocs is knowledge base software. It allows users to build, host, and monitor a searchable database of help articles. The software has features like a custom text editor, caching, integrations, and SEO templates. These help users quickly create an online knowledge base. Users can start with templates or customize the CSS, JavaScript, and HTML. The goal is to provide tools to build self-serve content. This lets users focus on providing support.

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How much is HelpDocs?

Starting From:
$39 Per Month
Pricing Model: Per User
  • Yes, has free trial
  • No free version
Pricing Details (Provided by Vendor):
Starter - $49/m Pro - $99/m Growth - $199/m

HelpDocs Features

What solutions does HelpDocs provide?

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HelpDocs Reviews

Showing 5 of 8 reviews
Overall
4.1
Ease of Use
4.6
Customer Service
5.0

Most Helpful Reviews for HelpDocs

Jon T.
Product Director
Market Research, 201-500 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 30, 2019

"Great Investment"

Overall: It is an amazing solution. We support our resource page answering hundreds of user questions a day and reducing impact on our support team by hours a week. We also are able to gather a lot of product feedback and route customer questions easily to the right support teams.

Pros: Software is very easy to get setup and we were able to launch our new resources page for our users within 10 days.

Cons: Lacks some flexibility in terms of supporting multiple products within our organization. It can be worked around, just not ideal.

Switched From: Intercom
Reasons for Switching to HelpDocs: We still utilize Intercom for messaging and user analytics, but their articles solution did not meet our needs.

Vendor Response

By HelpDocs on November 14, 2019
Hey Jon! Thanks so much for the review! Super glad you managed to get your knowledge base set up so quickly. We're looking to make it easier to add more accounts on your own in the future, so hopefully that'll help with the multiple products.
Colleen M.
Supervisor, Customer Success
Computer Software, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 11, 2019

"Straightforward Tool to Manage Support Documentation"

Overall: When comparing Helpdocs to the tool we were using before, we are much happier. It is significantly easier to use, less expensive and comes with great Customer Support.

Pros: Virtually no training is involved to get up and running with Helpdocs. If you do have questions, they have their own robust Support docs as well as an extremely helpful team to help out.

Cons: Only con that comes to mind is when exporting documents, you can only export to a PDF or Excel file. Would love to be able to export to an editable format.

Switched From: MindTouch
Reasons for Switching to HelpDocs: Our old tool was difficult to use.

Vendor Response

By HelpDocs on November 14, 2019
Hey Colleen! So happy you found it so easy to get started with HelpDocs! Glad our own support docs hit the mark too Interesting about the export options! We'll have to take a look and see what we can do in the future. Thanks for taking the time to write us a review
Mridula M.
Principal Tech Writer
Information Technology and Services, 51-200 employees
Used the software for: 6-12 months
Overall Rating
3.0
Ease of Use
5.0
Customer Service
5.0
Features
1.0
Value for Money
3.0
Reviewer Source
Source: Capterra
July 30, 2021

"An inexpensive tool for small internal teams"

Overall: The team is excellent and gives excellent support. This is a good option for small companies who do not have budget for a full fledged CCMS.

Pros: * Provides hosting for your docs. * Gives html based WSYWYG editor. * Intuitive hence you need not train your writers extensively.

Cons: This is NOT a CCMS neither can this replace confluence. Not suitable for big teams with dynamic content. In-product review is missing. Tables are a nightmare. The list function is not coded well. They discourage you to access the html editor, but in many cases you have to tweak it to work with lists and tables. Content reuse absent Global variables absent. You will not select this as a solution if you are an Information Architect.

Eric S.
Chief Operating Officer
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
3.0
Reviewer Source
Source: Capterra
July 18, 2017

"Avoid hundreds of customer support tickets!"

Pros: - Easy to setup - Small team that really cares about customer feedback and is willing to go the extra mile

Cons: In a market with a lot of mediocre options, they stand out. However, it's a bit overpriced for what you're getting. Unfortunately, if you're looking for a high level of quality in your knowledge base then you don't have a lot of options right now.

Vendor Response

By HelpDocs on July 19, 2017
Hey Eric! ¿ Thanks for the review¿super glad you're getting on well with us and driving down the volume of tickets. Totally understand your feedback about the price! It's something we're always looking at, but right now it's the only way keep the quality of support high. Have an awesome day :)
Amit G. avatar
Amit G.
Head Product development
Education Management, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
5.0
Features
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
February 19, 2020

"Best Help Authoring Tool"

Overall: I am overall satisfied with product. It is wonderful software ever I loved it.

Pros: This is best help authoring tool I found ever. it is very user friendly software in industry. We can create CHM, Html, PDF or Word documents using this. we can classify hep manual easily in topics and sub topics and add keywords for search indexing.

Cons: The software is overall good but I observed that facility to import data from existing word document is not provided.

Vendor Response

By HelpDocs on February 25, 2020
Thanks for the kind feedback Amit and for letting us know about the Word import :)