HelpDocs

HelpDocs

5 / 5 2 reviews

Who Uses This Software?

We're targeting early-stage companies who need to scale their customer support before it gets out of hand. With high-ticket volume comes a high cost.


Average Ratings

2 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
  • Pricing Details
    Premium - $25/yr or $29/m Pro - $49/yr or $59/m
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    24/7 (Live Rep)

Vendor Details

  • HelpDocs
  • www.helpdocs.io/
  • United Kingdom

About HelpDocs

Drive down support ticket volume and keep your team in the loop with a fully-featured knowledge base.


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HelpDocs Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

HelpDocs Reviews Recently Reviewed!

Avoid hundreds of customer support tickets!

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: - Easy to setup
- Small team that really cares about customer feedback and is willing to go the extra mile

Cons: In a market with a lot of mediocre options, they stand out. However, it's a bit overpriced for what you're getting. Unfortunately, if you're looking for a high level of quality in your knowledge base then you don't have a lot of options right now.

Vendor Response

by HelpDocs on July 19, 2017

Hey Eric! ¿ Thanks for the review¿super glad you're getting on well with us and driving down the volume of tickets. Totally understand your feedback about the price! It's something we're always looking at, but right now it's the only way keep the quality of support high. Have an awesome day :)

Awesome knowledge base software for both internal and external use.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The customer support is amazing. They are always on top of answering their live chat. The Helpdocs team will write code for you on the spot to achieve whatever you would like to change on your Knowledge base.

Overall: I avoid 100 tickets a week by having a Helpdocs knowledge base. It is easy to navigate for our customers.

Vendor Response

by HelpDocs on July 11, 2017

Thanks so much Anna! Awesome to have you on the platform and super pleased you're getting on so well. ¿