Who Uses This Software?

HelpDocs serves millions of articles across the globe every month from startups to Fortune 100.


Average Ratings

4 Reviews

  • 4 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
  • Pricing Details
    Starter - $39/m annually or $49/m Pro - $79/m annually or $99/m
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    24/7 (Live Rep)

Vendor Details

  • HelpDocs
  • www.helpdocs.io/
  • Founded 2016
  • United Kingdom

About HelpDocs

Create an authoritative knowledge base to guide your users when they're stuck, reduce support load for your team, and provide a better experience.


HelpDocs Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

HelpDocs Reviews Recently Reviewed!


Avoid hundreds of customer support tickets!

Jul 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: - Easy to setup

- Small team that really cares about customer feedback and is willing to go the extra mile

Cons: In a market with a lot of mediocre options, they stand out. However, it's a bit overpriced for what you're getting. Unfortunately, if you're looking for a high level of quality in your knowledge base then you don't have a lot of options right now.

Vendor Response

by HelpDocs on July 19, 2017

Hey Eric! ¿

Thanks for the review¿super glad you're getting on well with us and driving down the volume of tickets.

Totally understand your feedback about the price! It's something we're always looking at, but right now it's the only way keep the quality of support high.

Have an awesome day :)

Awesome knowledge base software for both internal and external use.

Jul 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer support is amazing. They are always on top of answering their live chat. The Helpdocs team will write code for you on the spot to achieve whatever you would like to change on your Knowledge base.

Overall: I avoid 100 tickets a week by having a Helpdocs knowledge base. It is easy to navigate for our customers.

Vendor Response

by HelpDocs on July 11, 2017

Thanks so much Anna! Awesome to have you on the platform and super pleased you're getting on so well. ¿

Good but not great

Nov 04, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: * Love the markdown/html editors!

* Good access controls for visibility (draft, private link and fully published)

Cons: * Doesn't integrate well with Atlassian (JIRA service desk)

* Not the best documentation

Would love to see more ways to integrate helpdocs with other products (case management or customer success)

It's cheaper but you get what you pay for

Dec 19, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Extremely
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Pros: I like that they helped me migrate all of my help articles from Intercom. However, once we started using it we just needed more features than what they offered. We ended up going back to intercom.

Cons: It's pretty basic and just needs to grow a bit more. I think it will be a good product in the future.