# HelpDocs Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HelpDocs the right Knowledge Management solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159428/HelpDocs/reviews --- HelpDocs 4.1 (8) [View alternatives](https://www.capterra.com/p/159428/HelpDocs/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HelpDocs Ease of use 4.6 Customer Service 5.0 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JT Jon T. Product Director Market Research Used the software for: 6-12 months ### "Great Investment" October 30, 2019 5.0 It is an amazing solution. We support our resource page answering hundreds of user questions a day and reducing impact on our support team by hours a week. We also are able to gather a lot of product feedback and route customer questions easily to the right support teams. Pros Software is very easy to get setup and we were able to launch our new resources page for our users within 10 days. Cons Lacks some flexibility in terms of supporting multiple products within our organization. It can be worked around, just not ideal. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) We still utilize Intercom for messaging and user analytics, but their articles solution did not meet our needs. Review Source Response from HelpDocs November 14, 2019 Hey Jon! Thanks so much for the review! Super glad you managed to get your knowledge base set up so quickly. We're looking to make it easier to add more accounts on your own in the future, so hopefully that'll help with the multiple products. CM Colleen M. Supervisor, Customer Success Computer Software Used the software for: 1-2 years ### "Straightforward Tool to Manage Support Documentation" November 11, 2019 5.0 When comparing Helpdocs to the tool we were using before, we are much happier. It is significantly easier to use, less expensive and comes with great Customer Support. Pros Virtually no training is involved to get up and running with Helpdocs. If you do have questions, they have their own robust Support docs as well as an extremely helpful team to help out. Cons Only con that comes to mind is when exporting documents, you can only export to a PDF or Excel file. Would love to be able to export to an editable format. Switched from [MindTouch](https://www.capterra.com/p/137969/MindTouch/) Our old tool was difficult to use. Review Source Response from HelpDocs November 14, 2019 Hey Colleen! So happy you found it so easy to get started with HelpDocs! Glad our own support docs hit the mark too Interesting about the export options! We'll have to take a look and see what we can do in the future. Thanks for taking the time to write us a review MM Mridula M. Principal Tech Writer Information Technology and Services Used the software for: 6-12 months ### "An inexpensive tool for small internal teams" July 30, 2021 3.0 The team is excellent and gives excellent support. This is a good option for small companies who do not have budget for a full fledged CCMS. Pros \* Provides hosting for your docs. \* Gives html based WSYWYG editor. \* Intuitive hence you need not train your writers extensively. Cons This is NOT a CCMS neither can this replace confluence. Not suitable for big teams with dynamic content. In-product review is missing. Tables are a nightmare. The list function is not coded well. They discourage you to access the html editor, but in many cases you have to tweak it to work with lists and tables. Content reuse absent Global variables absent. You will not select this as a solution if you are an Information Architect. Review Source ES Eric S. Chief Operating Officer Used the software for: 6-12 months ### "Avoid hundreds of customer support tickets!" July 18, 2017 5.0 Pros \- Easy to setup - Small team that really cares about customer feedback and is willing to go the extra mile Cons In a market with a lot of mediocre options, they stand out. However, it's a bit overpriced for what you're getting. Unfortunately, if you're looking for a high level of quality in your knowledge base then you don't have a lot of options right now. Review Source Response from HelpDocs July 19, 2017 Hey Eric! ¿ Thanks for the review¿super glad you're getting on well with us and driving down the volume of tickets. Totally understand your feedback about the price! It's something we're always looking at, but right now it's the only way keep the quality of support high. Have an awesome day :) AG Amit G. Head-Product Computer Software Used the software for: 6-12 months ### "Best Help Authoring Tool" February 19, 2020 4.0 I am overall satisfied with product. It is wonderful software ever I loved it. Pros This is best help authoring tool I found ever. it is very user friendly software in industry. We can create CHM, Html, PDF or Word documents using this. we can classify hep manual easily in topics and sub topics and add keywords for search indexing. Cons The software is overall good but I observed that facility to import data from existing word document is not provided. Review Source Response from HelpDocs February 25, 2020 Thanks for the kind feedback Amit and for letting us know about the Word import :) AL Anna L. Customer Engagement Lead Used the software for: Less than 6 months ### "Awesome knowledge base software for both internal and external use. " July 11, 2017 5.0 I avoid 100 tickets a week by having a Helpdocs knowledge base. It is easy to navigate for our customers. Pros The customer support is amazing. They are always on top of answering their live chat. The Helpdocs team will write code for you on the spot to achieve whatever you would like to change on your Knowledge base. Cons Review Source Response from HelpDocs July 11, 2017 Thanks so much Anna! Awesome to have you on the platform and super pleased you're getting on so well. ¿ BD Beatriz D. Product Manager Computer & Network Security Used the software for: Less than 6 months ### "Good but not great " November 4, 2018 3.0 Pros \* Love the markdown/html editors! \* Good access controls for visibility (draft, private link and fully published) Cons \* Doesn't integrate well with Atlassian (JIRA service desk) \* Not the best documentation Would love to see more ways to integrate helpdocs with other products (case management or customer success) Review Source Response from HelpDocs November 14, 2019 Hey Beatriz! Thanks for the feedback, we'll have a look at the integrations and how we can build more useful ones :) BO Brandon O. CEO Marketing and Advertising Used the software for: Less than 6 months ### "It's cheaper but you get what you pay for" December 19, 2018 3.0 Pros I like that they helped me migrate all of my help articles from Intercom. However, once we started using it we just needed more features than what they offered. We ended up going back to intercom. Cons It's pretty basic and just needs to grow a bit more. I think it will be a good product in the future. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.