--- title: "MyOperator Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MyOperator Software - reviews, pricing plans, popular comparisons to other Cloud Communication Platform products and more." source_url: "https://www.capterra.com/p/159433/MyOperator/" page_type: "product" language: "en" --- # MyOperator Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MyOperator ## What is MyOperator? MyOperator is a cloud-based business communication platform that brings calls, WhatsApp, and AI-powered bots together in one place. Businesses use it to manage inbound and outbound calls, run WhatsApp campaigns, automate customer interactions, and track team performance without juggling multiple tools. Teams across sales, support, and operations use MyOperator to route calls by department or region, send WhatsApp broadcasts, automate follow-ups, and handle after-hours queries through AI agents. CRM integrations keep customer data and conversation history in sync across channels. Core features include cloud IVR, predictive dialers, a no-code AI bot builder, call recording, real-time monitoring, shared WhatsApp inboxes, number masking, and a unified dashboard for calls, WhatsApp, and SMS. MyOperator suits solopreneurs, small businesses, and large enterprises alike. ## What is MyOperator used for? [Call Center](https://www.capterra.com/call-center-software/)[IVR](https://www.capterra.com/ivr-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 69 user reviews Reviews sentiment Positive 81% Neutral 6% Negative 13% Starting price ₹2500 Other, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MyOperator?[Manage this product listing](https://www.g2.com/products/myoperator/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MyOperator 4.2 (69) VS. [4.7 (889)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price ₹2500 Flat Rate Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (69) Ease Of Use 4.8 (889) Value For Money 4.0 (65) Value For Money 4.5 (799) Customer Service 4.1 (65) Customer Service 4.6 (820) ## MyOperator alternatives [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [View all alternatives](https://www.capterra.com/p/159433/MyOperator/alternatives/) ## FAQs about MyOperator Overview ### What problems does MyOperator solve? MyOperator solves missed customer inquiries, fragmented call handling, and difficult IVR setup by giving teams one business number, easy call routing, call logs, reports, and after-hours rules without hardware. Sales teams, support staff, front-desk operations, and managers benefit most from simpler user management, department mapping, and outbound call tracking. Answer based on 31 reviews Overview ### Which roles and teams benefit most from MyOperator? MyOperator is most used by business owners, founders, directors, and operations managers who need structured customer communication without heavy infrastructure. Sales and business development teams use it to route and track calls, while administrative staff manage inquiries, improve responsiveness, and maintain organized support workflows across growing businesses. Answer based on 69 reviews Overview ### What company size and industries is MyOperator built for? MyOperator is built primarily for small businesses, which account for 78% of reviewers, and is most common in Information Technology and Services at 9%. It also serves startups, mid-market companies, and enterprises, with additional reviewer concentration in Health, Wellness and Fitness and Hospital & Health Care, each at 6%. Answer based on 69 reviews Features and Usability ### What are the key features of MyOperator? MyOperator includes core cloud telephony features like IVR, call routing, call recording, call logs, and call tracking, which reviewers discuss most for handling inbound and outbound calls. Differentiating features include the Dialer app, live call widget, visual call flow setup, and reporting dashboards for monitoring agent activity and missed calls. Answer based on 32 reviews Pricing ### How much does it cost and what fees or limitations are included? MyOperator starts at ₹2500/month for the Compact plan for 3 users, while the Sedan plan costs 5000/month flat for 10 users. A free version and free trial are available. Reviewers describe it as cost-effective for some, but others mention price hikes, unclear extra charges, and limited custom package options. Answer based on 12 reviews Integrations ### Which third-party tools and platforms does MyOperator integrate with? MyOperator integrates with 12 third-party tools, including Zoho CRM, Zoho Desk, Zoho Recruit, Bigin by Zoho CRM, Freshdesk, Shopify, Housecall Pro, Meritto, SalezShark, Truecaller, Mio AI, and i-net Clear Reports. These integrations span CRM, support, ecommerce, recruiting, and reporting tools. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does MyOperator offer? MyOperator provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover shared training sessions, documentation offers written reference material, and videos provide visual instructions for self-paced learning. Answer based on 2 reviews Getting Started and Support ### What customer support options does MyOperator offer, and how do users rate the experience? MyOperator offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. User experience with support is mixed: some describe the team as available, helpful, and easy to work with, while others report slow replies, repeated follow-ups, weak issue resolution, billing confusion, and inconsistent post-sales support. Answer based on 32 reviews Call management ### How well does MyOperator handle business calls? MyOperator handles incoming and outgoing business calls with easy IVR setup, routing, and dialer features that suit small business teams and sales agents. Many users like the call flow builder and shared number setup, but others report missed calls, delayed activation, weak voicemail quality, and inconsistent support when call issues arise. Answer based on 31 reviews ## Features AI summary Based on 2,215 Cloud Communication Platform reviews Capterra data shows that buyers of telephony software rank the following features as their top priorities: - **VoIP Connection** (**54%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**39%**) MyOperator supports all three features that reviewers rate most highly: **VoIP Connection**, **Call Routing**, and **Call Monitoring**. Together, these capabilities help businesses manage inbound and outbound calls more efficiently, direct conversations to the right teams, and keep track of call quality and performance, allowing teams to improve response times and deliver more consistent customer service. VoIP Connection 3.1 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Monitoring 4.4 (27) 59.26% of 27 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Center Management 4.1 (29) 65.52% of 29 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. IVR 4.2 (34) 35.29% of 34 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Contact Management 4.3 (27) 33.33% of 27 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Auto-Dialer 3.8 (24) 20.83% of 24 reviewers that rated this feature as important or highly important System that automatically dials calls MyOperator 25 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Recording: Record live video calls to play later - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.1 (69) 4.1 Based on 69 reviews ## Pricing Value for money 4.0 (65) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/159433/MyOperator/pricing/) Compact ₹2,500 Other,Per Month It includes: - 1 Phone Number - Shared WhatsApp Inbox - Access Missed Calls - WhatsApp Campaigns, Templates & Analytics - Click-to-WhatsApp Ads Support Sedan ₹5,000 Flat Rate,Per Month It includes: - WhatsApp Click Tracking - Unlimited Incoming Calls - Unlimited Outgoing Calls - IVR System - Call Recording - Basic Performance Report - 4 x 2 Calling Channels - Everything in Compact SUV ₹15,000 Flat Rate, It includes: - Web Panel Calling - Advanced Performance Report - Permission Management - Multilevel IVR System - CRM Integrations - Breaktime Management - Call Webhooks - WhatsApp Webhooks - 10 x 2 Calling Channels - Everything in Sedan ENTERPRISE ₹55,000 Flat Rate,Per Month Value for money 4.0 (65) 4.0 Based on 65 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[ Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/)[ Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[ Meritto](https://www.capterra.com/p/250169/Comprehensive-Admission-Suite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (65) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (65) 4.1 Based on 65 reviews ## User reviews Overall rating 4.2 Based on 69 reviews Filter by rating 5(41) 4(15) 3(4) 2(1) 1(8) Mentioned topic Sorted by most recent Dr. Atul G. CEO Professional Training & Coaching ### "Pathetic commitment level from team" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 13, 2026 Very poor experience, they committed a client service manager or account manager, but even after 15 days of making payment there is such person. bot is still not delivered Pros Just their sales process, they are good sale team, after that there is no commitment at all from any of their team members Cons Normal voice bot delivery shouldn't take more than couple of day, but event after 15 days of making payment, it is not active. Very poor commitment towards client. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NV Nirav V. Manager Banking ### "Extremely Poor Service – Not Recommended Absolutely third-class service. " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 4, 2025 Pros None at all. The service is completely unprofessional—no customer support, no resolution, and no accountability. Cons Extremely Poor Service – Not Recommended Absolutely third-class service. No customer support, no dedicated helpline, and no proper contact point from a company that claims to provide IVR services. Queries are raised, but there is zero resolution. No one bothers to give feedback or call back. All they do is keep asking for more time with no results. Totally unprofessional and unreliable. Would never recommend this service to anyone. Waste of time and money. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Dr Munish K. Founder CEO Health, Wellness and Fitness ### "MyOperator: A Symphony of Missed Calls and Broken Promises" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 8, 2025 MyOperator is the ideal cloud phone service if you're searching for one that excels at dropping calls, disregarding your support requests, and generally giving you the chills. It has been a downward spiral into customer service purgatory ever since we signed up. Their alleged "24/7 support" appears to function in a different time zone; perhaps "24/7" refers to "whenever we feel like it." We eventually spoke with a representative, who appeared to be reading from an old hieroglyphic script. Every issue was met with a litany of ambiguous assurances and a never-ending cycle of "we'll escalate this." Warning: it was never escalated. We encountered lengthy wait times, unhelpful agents, and a general lack of interest each time we called for assistance. MyOperator has succeeded in fusing the worst features of services with the incapacity of an invisible and worthless staff. Avoid this service if you value your time, your business, and your mental well-being. Training pigeons to deliver your messages would be more successful. Pros Just the series of sales call, with \[sensitive content hidden\], that's it. Cons Customer Services team never bothers to return calls. The assigned Account Manager \[sensitive content hidden\] never speak for weeks and is never approachable. Reasons for choosing MyOperator The concept was well-understood by the Salesman so the service was taken. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PK Parth K. Technical Head Hospitality ### "No Updates in Product & Price Increasing Every 6 Months" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 October 9, 2023 I won't recommend it to anyone to go for it. There are similar products available in market at better pricing. Pros It has nothing exceptional to offer in comparison to other similar products available in market. Cons The pricing keeps on increasing every 6 months. I have been using it more than a year now.. Every time on renewal they increase there charges to which they have no solid reason. There are upgrades in product technically . Switched from [Knowlarity](https://www.capterra.com/p/240811/Knowlarity/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PG Pooja G. Senior Sales Executive Media Production ### "A must have buy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2023 Pros MyOperator solves the hassle that every company face in their work module. It has some amazing features that helps to save time and efforts. I would highly recommend MyOperator to my friends. Cons Nothing in particular. Everything is sorted Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Abhinav M. Senior Devops Engineer Computer Software ### "Amazing Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2023 Pros We are using Dialer app for outgoing calls and tracking logs. It works as a second number on the device without adding additional sim. It is handy and easy to use Cons Waiting for the new features to launch as committed by the team Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TL Tarun L. CEO Media Production ### "Efficient way of Call Management " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 7, 2023 Pros We had been struggling to manage our leads and not having a single number for our business was creating a chaos. All of the issues were resolved with MyOperator Dialer App. I love how easily we were able to transition to this tool. Cons None at the moment. Everything is aligned to our business needs Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HW Henry W. Engineering Manager Computer Software ### "Seamless Experience in saving Sales Agent's time." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 7, 2023 Pros The application saves a ton of sales agents time by auto creating the Lead/activities on the Zoho CRM after a call. The call status, recording, call duration, description everything gets created automatically. Cons Please provide HRMS integration also with this application. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NH Najmul H. Marketing & Strategy Information Technology and Services ### "Call tracking & analytics Top brand " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2023 Pros We use this application for call tracking and analytics to measure the performance of our sales agent. Prime reports are really useful for us Cons Embed advance reporting in the panel itself for easy accessibility Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Viplav R. Senior Architect Information Services ### "Setting up complex IVR is easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 7, 2023 Pros The IVR we wanted to set up is complex, MyOperator helped us set us such a complicated IVR in a simple way. The processes are easy to understand and use Cons None so far. I am happy with the product and services Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/159433/MyOperator/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.