# MyOperator Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MyOperator the right Unified Communications solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159433/MyOperator/reviews --- MyOperator 4.2 (69) [View alternatives](https://www.capterra.com/p/159433/MyOperator/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MyOperator Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews DK Dr Munish K Founder CEOHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “MyOperator is the ideal cloud phone service if you're searching for one that excels at dropping calls, disregarding your support requests, and generally giving you the chills.“ April 8, 2025 Dr. Atul G CEOProfessional Training & Coaching, 11 - 50 employeesUsed the software for: Less than 6 months. “Normal voice bot delivery shouldn't take more than couple of day, but event after 15 days of making payment, it is not active.“ April 13, 2026 AJ Amul J Program DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “It was a good experience overall using the MyOperator platform for running out 24x7 mental health helpline, however, there were instances where our monthly waiver and credits were not credited timely and it had cost additional charges for a couple of months.“ February 22, 2023 Dr. Atul G CEOProfessional Training & Coaching, 11 - 50 employeesUsed the software for: Less than 6 months. “Very poor experience, they committed a client service manager or account manager, but even after 15 days of making payment there is such person.“ April 13, 2026 PK Parth K Technical HeadHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “There are similar products available in market at better pricing.“ October 9, 2023 DK Dr Munish K Founder CEOHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “MyOperator has succeeded in fusing the worst features of services with the incapacity of an invisible and worthless staff.“ April 8, 2025 SP Shivam P FounderEducation Management, 2 - 10 employeesUsed the software for: 6-12 months. “I like most the call recording & IVR feature available in My Operator.“ February 22, 2023 DK Dr Munish K Founder CEOHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “It has been a downward spiral into customer service purgatory ever since we signed up.“ April 8, 2025 ## Showing most helpful reviews Showing 1-25 of 69 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ramneek K. President Management Consulting Used the software for: 1-2 years ### "Good Platform" February 22, 2023 5.0 It solves the problem of finding and paging the person of great interest at the time of requirement by a customer. Pros Easy to use, ease of configuration, easy to propagate Cons sometimes it becomes confusing while editing Review Source VG Vishnu G. Founder & CMO Marketing and Advertising Used the software for: 6-12 months ### "Managing client and prospects calls became so easier and systematic with MyOperator" February 20, 2023 5.0 We needed a single number to connect our entire team to handle calls from clients and prospects. With normal mobile SIM cards, it was becoming difficult. Especially handling our business calls after business hours and on weekends. We tried some call center software in the market, but out of all of the tried ones, MyOperator did stick with us. Firstly the setup was very easy and non-technical. Then we found setting up IVR very easy with their Humonid Voice and visual call flow builder. The best part is we could map all team members on one single number and set business hours to attend client calls. We have not experienced call drops since we started using MyOperator, so that's a critical factor that made us finally select MyOperator. Great value for money overall. Pros Impressed with how easy it was to set up a call center with MyOperator and map all our team members on it. And loved their IVR and parrel call handling the most. Cons A bit pricey compared to similar products in the market. Better quality though. Alternatives considered [Knowlarity](https://www.capterra.com/p/240811/Knowlarity/)[Exotel](https://www.capterra.com/p/233144/Exotel/)[CallHippo](https://www.capterra.com/p/159578/CallHippo/) Reason for choosing MyOperator Call uptime and simplicity were impressive and decisive factors for us. Review Source Dr. Atul G. CEO Professional Training & Coaching Used the software for: Less than 6 months ### "Pathetic commitment level from team" April 13, 2026 1.0 Very poor experience, they committed a client service manager or account manager, but even after 15 days of making payment there is such person. bot is still not delivered Pros Just their sales process, they are good sale team, after that there is no commitment at all from any of their team members Cons Normal voice bot delivery shouldn't take more than couple of day, but event after 15 days of making payment, it is not active. Very poor commitment towards client. Review Source SP Shivam P. Founder Education Management Used the software for: 6-12 months ### "Best Virtual Number for small business" February 22, 2023 5.0 I am running a tuition agency and was facing an issue that we were not able to track and keep a record of all the calls we were getting on our personal phone number. Now MyOpertor made it easy to manage and record the calls at once place and we can later listen these calls too if required. Pros I like most the call recording & IVR feature available in My Operator. Call recording helps to monitor the agent's performance and in case we miss anything we can later listen to the call again. Cons I think they should have a feature to integrate with Google ads or with other ads management platforms also in their basic plan. Alternatives considered [Exotel](https://www.capterra.com/p/233144/Exotel/) Reason for choosing MyOperator We just started our business and we don't have any company registration other alternatives were not providing service because of that, My Operator provided service on the basis of my aadhar only. Review Source Shubham T. Assistant Manager Information Technology and Services Used the software for: 2+ years ### "Best Cloud telephony solution " October 18, 2018 5.0 I am using My Operator services from last three years. i am very much happy with the system & services provided by them. Pros Best part for this service is you don't need any hardware setup for this. Very user friendly application. Cons Call Routing is on mobile phones. This can make the system better if we can answer the calls via web application only. Review Source DMK Dr Munish K. Founder CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "MyOperator: A Symphony of Missed Calls and Broken Promises" April 8, 2025 2.0 MyOperator is the ideal cloud phone service if you're searching for one that excels at dropping calls, disregarding your support requests, and generally giving you the chills. It has been a downward spiral into customer service purgatory ever since we signed up. Their alleged "24/7 support" appears to function in a different time zone; perhaps "24/7" refers to "whenever we feel like it." We eventually spoke with a representative, who appeared to be reading from an old hieroglyphic script. Every issue was met with a litany of ambiguous assurances and a never-ending cycle of "we'll escalate this." Warning: it was never escalated. We encountered lengthy wait times, unhelpful agents, and a general lack of interest each time we called for assistance. MyOperator has succeeded in fusing the worst features of services with the incapacity of an invisible and worthless staff. Avoid this service if you value your time, your business, and your mental well-being. Training pigeons to deliver your messages would be more successful. Pros Just the series of sales call, with \[sensitive content hidden\], that's it. Cons Customer Services team never bothers to return calls. The assigned Account Manager \[sensitive content hidden\] never speak for weeks and is never approachable. Alternatives considered [AI Chatbot Hub](https://www.capterra.com/p/10027050/AI-Chatbot-Hub/) Reason for choosing MyOperator The concept was well-understood by the Salesman so the service was taken. Review Source NV Nirav V. Manager Banking Used the software for: Less than 6 months ### "Extremely Poor Service – Not Recommended Absolutely third-class service. " July 4, 2025 1.0 Pros None at all. The service is completely unprofessional—no customer support, no resolution, and no accountability. Cons Extremely Poor Service – Not Recommended Absolutely third-class service. No customer support, no dedicated helpline, and no proper contact point from a company that claims to provide IVR services. Queries are raised, but there is zero resolution. No one bothers to give feedback or call back. All they do is keep asking for more time with no results. Totally unprofessional and unreliable. Would never recommend this service to anyone. Waste of time and money. Review Source Abhinav J. CEO Marketing and Advertising Used the software for: 2+ years ### "If you're looking for a genuine service, myoperator should be last on your list. " February 28, 2023 1.0 very bad experience. I certainly would not recommend it to anyone. They are more like a company made with an intention to take money from customers and change terms so they can do things how they want Pros What I liked about the company and the software is how unprofessional they are in their approach. They are so good at being unprofessional and cheating that you wouldn't realise what hit you Cons So here's what happened. I took the software from the company. The deal was done. But they changed the terms on their own and did not care to inform me. Once they payment was made, they decided to vanish. Today when I call them, they tell me that my annual plan was valid for 8 months. In what world is annual=8 months? Review Source Aravind D. Manager - Customer Support Internet Used the software for: 1-2 years ### "Experience " October 31, 2018 5.0 Since I joined and taken over a few teams I never wanted to get stuck with running behind a service provider to get the changes done. This what exactly happened here. I got a call with reps and told her my requirements. Everything has been done from their end without hassle. Pros As a company when you have a right employee to lead then you don't need anything. I am total with the way I have updated about the product. Which had made me take up one more service for my sales department. Cons I do not see any cons. Everything is fine. Review Source Varun B. Co-Founder Logistics and Supply Chain Used the software for: 2+ years ### "Good Product, Pricing and Customer Service can be improved" November 28, 2018 4.0 My company has been using the product for over 4 years now and it has been a smooth journey Pros The ease of use and its simplicity and the ability to track live calls Cons Customer support can be much better, they can be better in managing customer relationships Review Source AC Ajit C. Founder Religious Institutions Used the software for: 2+ years ### "It's good service " February 21, 2023 5.0 Pros End user portal very good. And representative service also good Cons All things are very good. Worth to use anyone from small scale to large scale Review Source NS Nidhi S. Director Marketing and Advertising Used the software for: I used a free trial ### "Very quick & easy IVR set up with call tracking" February 20, 2023 5.0 Pros The best part is the ease of set up. Within a few minutes the system was live with IVR and everything else. I just had to tell my sales agents to download the MyOperator Dialer app and use it to make business calls. I could see their call logs and recordings in front of me on the software. Cons I couldn't find any cons as of now. I'll use it a bit more & give further feedback. Review Source TL Tarun L. CEO Media Production Used the software for: 6-12 months ### "Efficient way of Call Management " March 7, 2023 5.0 Pros We had been struggling to manage our leads and not having a single number for our business was creating a chaos. All of the issues were resolved with MyOperator Dialer App. I love how easily we were able to transition to this tool. Cons None at the moment. Everything is aligned to our business needs Review Source SJ Swapnesh J. Business development Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Take a rest My opretor is best" February 22, 2023 5.0 Its good ,we are happy to have My opretor as our service provider Pros I said earlier also, we can easily get connect to client Cons Please have a look in your services sometime some option are not working Reason for choosing MyOperator We go with My Opretor only Review Source MS Meenu S. Customer Support Cosmetics Used the software for: 2+ years ### "User friendly and great customer supprt." November 27, 2018 5.0 Great staff and I really like their services, also No need for training to operate as application is very user friendly. Pros Excellent customer service and easy access of all call reports. Cons Avoid duplicate number while downloading the log. Review Source VR Viplav R. Senior Architect Information Services Used the software for: 1-2 years ### "Setting up complex IVR is easy" March 7, 2023 5.0 Pros The IVR we wanted to set up is complex, MyOperator helped us set us such a complicated IVR in a simple way. The processes are easy to understand and use Cons None so far. I am happy with the product and services Review Source HP Harsh P. Owner Automotive Used the software for: Less than 6 months ### "Myoperator Review" February 22, 2023 3.0 Being a first time IVR user, we were excited to use this tool bundled with the after call alerts facility. We also planned to take 3 more such plans if things went right for our other businesses. However, as and when we faced the issues with the software, the response was really poor and no proper solution was provided. Pros Pricing was competitive, it also had good promising features although not up to the mark. Cons The After sales support was absolutely pathetic, no proper response leading to loss in business.Our issues were clearly stated yet they kept asking for same details and never solved the issue as communicated. Reason for choosing MyOperator Price Review Source RS Ruchi S. Team Leader Information Technology and Services Used the software for: 1-2 years ### "MyOperator review" October 4, 2018 5.0 It has been nice experience while using my operator... Pros Easy to manage my followups & miscall database.. Cons Filter and export call and SMS logs...... Review Source PS Pooja S. Co Founder E-Learning Used the software for: 6-12 months ### "Decent" November 28, 2018 3.0 Decent. Good team but the product overall can be improved. Pros Good support system. our account manager is really helpful. Cons Its not user friendly. Call log doesnt work properly Review Source AM Abhinav M. Senior Devops Engineer Computer Software Used the software for: Less than 6 months ### "Amazing Experience" March 7, 2023 5.0 Pros We are using Dialer app for outgoing calls and tracking logs. It works as a second number on the device without adding additional sim. It is handy and easy to use Cons Waiting for the new features to launch as committed by the team Review Source KT Krishanth T. Consultant - Head of Partnerships & Strategy Computer Software Used the software for: I used a free trial ### "Easy to set up and go live in minutes" February 21, 2023 5.0 Pros MyOperator is one of the best cloud telephony solution. The chrome plug in very useful, can completely avoid the complexity to build integrations that too with systems that does not have proper APIs. (and also save cost) Cons I do not see any cons. Everything works fine. Review Source NH Najmul H. Marketing & Strategy Information Technology and Services Used the software for: I used a free trial ### "Call tracking & analytics Top brand " March 7, 2023 5.0 Pros We use this application for call tracking and analytics to measure the performance of our sales agent. Prime reports are really useful for us Cons Embed advance reporting in the panel itself for easy accessibility Review Source PG Pranab G. Creative Director Media Production Used the software for: Less than 6 months ### "Easy, affordable communication at scale " February 24, 2023 5.0 Pros The entire team can work with just one number and across geographies. Cons We would like to explore if this app can be integrated with other regular apps that we use for communication like google suite etc. Review Source pD pankaj D. Md Animation Used the software for: 6-12 months ### "Cheater company " June 25, 2022 1.0 Pros Avoid this company, cheep technology, super cheep service if u call 5 times call connected one time want to shut ur business than plz go ahead with this fraud company, they promise never fulfilled its a genuine review from buyer who used their service and first hand experience, ur mails never got replied, post sales after they got the money no one listen to u, and disconnect ur calls, Cons Avoid this company, cheep technology, super cheep service if u call 5 times call connected one time want to shut ur business than plz go ahead with this fraud company, they promise never fulfilled its a genuine review from buyer who used their service and first hand experience, ur mails never got replied, post sales after they got the money no one listen to u, and disconnect ur calls, Review Source MKM Manisha Kumari M. My operator Review E-Learning Used the software for: 2+ years ### "Regarding the my operator " October 18, 2022 5.0 Pros This software is easy and it's performance is very nice . Cons Some time the calls get missed and if any agent is already attending the call the next call will show in waiting Review Source Similar Products Featured ## Related categories [Telephony](https://www.capterra.com/telephony-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/)[Mobility](https://www.capterra.com/mobility-software/)