# MyOperator Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about MyOperator Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more. Source: https://www.capterra.com/p/159433/MyOperator/ --- # MyOperator Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) MyOperator ## What is MyOperator? As India’s largest Unified Communications Software with Call + WhatsApp platform, MyOperator empowers businesses, whether MSMEs or large enterprises, to manage customer conversations seamlessly across voice and chat, 24x7, with 99.9% uptime and dedicated support. Why do 15,000+ brands trust MyOperator? Because it delivers scale, speed, and smart automation—all in one platform. ✅ 2.5+ billion customer conversations powered across industries ✅ Highly rated on Google, G2, and Capterra ✅ Automate support using AI-powered Voice & WhatsApp bots ✅ Launch intelligent WhatsApp campaigns with real-time tracking ✅ Run customer service on the VoIP-enabled Call + WhatsApp suite What communication tools does MyOperator offer? Integrated Call + WhatsApp Solutions WhatsApp Business API IVR and Toll-Free Numbers Real-Time Analytics & Call Reports AI-based Speech Analysis VoIP and Call Blasting Corporate Line Dialer App CRM and Third-party Integrations Bulk SMS and Campaign Manager ## What is MyOperator used for? [IVR](https://www.capterra.com/ivr-software/)[Call Center](https://www.capterra.com/call-center-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 69 user reviews Reviews sentiment Positive 81% Neutral 6% Negative 13% Starting price ₹2500 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MyOperator?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://myoperator.co/&name=MyOperator) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MyOperator 4.2 (69) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price ₹2500 Flat Rate Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (69) Ease Of Use 4.6 (1,767) Value For Money 4.0 (65) Value For Money 4.6 (1,517) Customer Service 4.1 (65) Customer Service 4.7 (1,536) ## MyOperator alternatives [4.4 (506)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (464)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/159433/MyOperator/alternatives/) ## FAQs about MyOperator Overview ### What problems does MyOperator solve? MyOperator solves missed customer enquiries, scattered call handling, and cumbersome IVR setup by giving teams one business number, simple call routing, call logs, and easy reporting without hardware. Sales, support, front-desk, and multi-department teams benefit most from better after-hours coverage, user management, and faster daily call tracking. Answer based on 31 reviews Overview ### Which roles and teams benefit most from MyOperator? MyOperator is most used by business owners, founders, directors, and managers who need a professional call handling system without heavy infrastructure. Sales, business development, and administrative teams use it to route inquiries, capture leads, monitor customer conversations, and maintain responsive support across growing operations. Answer based on 69 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is MyOperator built for? MyOperator is built for small businesses first, with 78% of reviewers from SMBs, and most often used in Information Technology and Services at 9%. It also serves midsize businesses at 16% and enterprises at 6%, with additional adoption in Health, Wellness and Fitness and Hospital & Health Care, each at 6%. Answer based on 69 reviews Features and Usability ### What are the key features of MyOperator? MyOperator includes core cloud telephony features like IVR, call routing, call recording, call logs, and a live call widget for caller details. Differentiators include the visual call flow builder, Dialer app, CRM integration, and reporting dashboards that support call tracking, missed-call follow-up, and team-wide number sharing. Answer based on 32 reviews Pricing ### How much does it cost and what fees or limitations are included? MyOperator starts at ₹2500/month for the Compact plan for 3 users, while the Sedan plan costs 5000/month flat for 10 users with unlimited incoming and outgoing calls. A free version and free trial are available. Reviewers describe it as cost-effective, but some mention price hikes, charge clarification issues, and occasional extra charges. Answer based on 12 reviews Integrations ### Which third-party tools and platforms does MyOperator integrate with? MyOperator integrates with Sales Mantra for call centre management and connects to other third-party business tools through its cataloged platform integrations. Sales Mantra is the only specifically mentioned brand in the provided data, so the integration set confirmed here is limited to that connection. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does MyOperator offer? MyOperator provides in person training, live online sessions, webinars, and documentation for teams getting started. In person training supports direct instruction, live online sessions enable guided remote setup, webinars cover training topics in a group format, and documentation offers written reference material for ongoing use. Answer based on 2 reviews Getting Started and Support ### What customer support options does MyOperator offer, and how do users rate the experience? MyOperator offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. User experience with support is mixed: some describe the team as always available, helpful, and supportive, while others report slow replies, unresolved issues, long waits, weak follow-through, and inconsistent post-sales service. Answer based on 32 reviews Call management ### How well does MyOperator handle business calls? MyOperator manages inbound and outbound business calls well for many small teams, especially with IVR, routing, and dialer features. Setup and daily handling feel simple, but call drops, missed calls, delayed caller details, voicemail quality, and uneven support create problems for teams that need consistent call reliability. Answer based on 31 reviews ## Features AI summary Based on 1,139 Unified Communications reviews Capterra reviewers point to the following as the features buyers value most in unified communications software: - **Mobile Access** (**66%** of reviewers rated this feature as critical) - **Alerts/Notifications** (**66%**) - **Screen Sharing** (**69%**) MyOperator includes other capabilities that reviewers also consider important, particularly **Chat/Messaging** (**61%**). This feature gives teams a direct way to communicate in real time, share updates quickly, and keep conversations organized in one place, helping businesses improve internal coordination and respond faster to day-to-day needs. IVR 4.2 (34) 35.29% of 34 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Call Center Management 4.1 (29) 65.52% of 29 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Monitoring 4.4 (27) 59.26% of 27 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Contact Management 4.3 (27) 33.33% of 27 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Auto-Dialer 3.8 (24) 20.83% of 24 reviewers that rated this feature as important or highly important System that automatically dials calls Reporting/Analytics 4.4 (22) 45.45% of 22 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data MyOperator 24 features Application programming interface that allows for integration with other systems/databases System that automatically dials calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Identify the number and contact information of a caller before answering the phone Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Assembly of graphs and charts for visualizing and tracking statistics/metrics Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Score a lead on their quality or likelihood to buy based on certain behaviors Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time System calls multiple numbers at once and connects the agent to the first number that answers Record live video calls to play later View and track pertinent metrics to find patterns and gain insights from data Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.1 (69) 4.1 Based on 69 reviews ## Pricing Value for money 4.0 (65) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/159433/MyOperator/pricing/) Compact ₹2,500 Other,Per Month It includes: - 1 Phone Number - Shared WhatsApp Inbox - Access Missed Calls - WhatsApp Campaigns, Templates & Analytics - Click-to-WhatsApp Ads Support Sedan ₹5,000 Flat Rate,Per Month It includes: - WhatsApp Click Tracking - Unlimited Incoming Calls - Unlimited Outgoing Calls - IVR System - Call Recording - Basic Performance Report - 4 x 2 Calling Channels - Everything in Compact SUV ₹15,000 Flat Rate, It includes: - Web Panel Calling - Advanced Performance Report - Permission Management - Multilevel IVR System - CRM Integrations - Breaktime Management - Call Webhooks - WhatsApp Webhooks - 10 x 2 Calling Channels - Everything in Sedan ENTERPRISE ₹55,000 Flat Rate,Per Month Value for money 4.0 (65) 4.0 Based on 65 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (65) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (65) 4.1 Based on 65 reviews ## User reviews Overall rating 4.2 Based on 69 reviews Filter by rating 5(41) 4(15) 3(4) 2(1) 1(8) Mentioned topic Sorted by most recent Dr. Atul G. CEO Professional Training & Coaching ### "Pathetic commitment level from team" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 13, 2026 Very poor experience, they committed a client service manager or account manager, but even after 15 days of making payment there is such person. bot is still not delivered Pros Just their sales process, they are good sale team, after that there is no commitment at all from any of their team members Cons Normal voice bot delivery shouldn't take more than couple of day, but event after 15 days of making payment, it is not active. Very poor commitment towards client. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NV Nirav V. Manager Banking ### "Extremely Poor Service – Not Recommended Absolutely third-class service. " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 4, 2025 Pros None at all. The service is completely unprofessional—no customer support, no resolution, and no accountability. Cons Extremely Poor Service – Not Recommended Absolutely third-class service. No customer support, no dedicated helpline, and no proper contact point from a company that claims to provide IVR services. Queries are raised, but there is zero resolution. No one bothers to give feedback or call back. All they do is keep asking for more time with no results. Totally unprofessional and unreliable. Would never recommend this service to anyone. Waste of time and money. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Dr Munish K. Founder CEO Health, Wellness and Fitness ### "MyOperator: A Symphony of Missed Calls and Broken Promises" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 8, 2025 MyOperator is the ideal cloud phone service if you're searching for one that excels at dropping calls, disregarding your support requests, and generally giving you the chills. It has been a downward spiral into customer service purgatory ever since we signed up. Their alleged "24/7 support" appears to function in a different time zone; perhaps "24/7" refers to "whenever we feel like it." We eventually spoke with a representative, who appeared to be reading from an old hieroglyphic script. Every issue was met with a litany of ambiguous assurances and a never-ending cycle of "we'll escalate this." Warning: it was never escalated. We encountered lengthy wait times, unhelpful agents, and a general lack of interest each time we called for assistance. MyOperator has succeeded in fusing the worst features of services with the incapacity of an invisible and worthless staff. Avoid this service if you value your time, your business, and your mental well-being. Training pigeons to deliver your messages would be more successful. Pros Just the series of sales call, with \[sensitive content hidden\], that's it. Cons Customer Services team never bothers to return calls. The assigned Account Manager \[sensitive content hidden\] never speak for weeks and is never approachable. Alternatives considered [AI Chatbot Hub](https://www.capterra.com/p/10027050/AI-Chatbot-Hub/) Reasons for choosing MyOperator The concept was well-understood by the Salesman so the service was taken. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PK Parth K. Technical Head Hospitality ### "No Updates in Product & Price Increasing Every 6 Months" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 October 9, 2023 I won't recommend it to anyone to go for it. There are similar products available in market at better pricing. Pros It has nothing exceptional to offer in comparison to other similar products available in market. Cons The pricing keeps on increasing every 6 months. I have been using it more than a year now.. Every time on renewal they increase there charges to which they have no solid reason. There are upgrades in product technically . Switched from [Knowlarity](https://www.capterra.com/p/240811/Knowlarity/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PG Pooja G. Senior Sales Executive Media Production ### "A must have buy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2023 Pros MyOperator solves the hassle that every company face in their work module. It has some amazing features that helps to save time and efforts. I would highly recommend MyOperator to my friends. Cons Nothing in particular. Everything is sorted Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Abhinav M. Senior Devops Engineer Computer Software ### "Amazing Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2023 Pros We are using Dialer app for outgoing calls and tracking logs. It works as a second number on the device without adding additional sim. It is handy and easy to use Cons Waiting for the new features to launch as committed by the team Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TL Tarun L. CEO Media Production ### "Efficient way of Call Management " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 7, 2023 Pros We had been struggling to manage our leads and not having a single number for our business was creating a chaos. All of the issues were resolved with MyOperator Dialer App. I love how easily we were able to transition to this tool. Cons None at the moment. Everything is aligned to our business needs Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HW Henry W. Engineering Manager Computer Software ### "Seamless Experience in saving Sales Agent's time." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 7, 2023 Pros The application saves a ton of sales agents time by auto creating the Lead/activities on the Zoho CRM after a call. The call status, recording, call duration, description everything gets created automatically. Cons Please provide HRMS integration also with this application. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NH Najmul H. Marketing & Strategy Information Technology and Services ### "Call tracking & analytics Top brand " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2023 Pros We use this application for call tracking and analytics to measure the performance of our sales agent. Prime reports are really useful for us Cons Embed advance reporting in the panel itself for easy accessibility Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Viplav R. Senior Architect Information Services ### "Setting up complex IVR is easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 7, 2023 Pros The IVR we wanted to set up is complex, MyOperator helped us set us such a complicated IVR in a simple way. The processes are easy to understand and use Cons None so far. I am happy with the product and services Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/159433/MyOperator/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.