--- title: "MyOperator Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MyOperator Software - reviews, pricing plans, popular comparisons to other Virtual Assistant products and more." source_url: "https://www.capterra.com/p/159433/MyOperator/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # MyOperator Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MyOperator ## What is MyOperator? MyOperator is a cloud-based business communication platform that brings calls, WhatsApp, and AI-powered bots together in one place. Businesses use it to manage inbound and outbound calls, run WhatsApp campaigns, automate customer interactions, and track team performance without juggling multiple tools. Teams across sales, support, and operations use MyOperator to route calls by department or region, send WhatsApp broadcasts, automate follow-ups, and handle after-hours queries through AI agents. CRM integrations keep customer data and conversation history in sync across channels. Core features include cloud IVR, predictive dialers, a no-code AI bot builder, call recording, real-time monitoring, shared WhatsApp inboxes, number masking, and a unified dashboard for calls, WhatsApp, and SMS. MyOperator suits solopreneurs, small businesses, and large enterprises alike. ## What is MyOperator used for? [IVR](https://www.capterra.com/ivr-software/)[Call Center](https://www.capterra.com/call-center-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 71 user reviews Reviews sentiment Positive 81% Neutral 6% Negative 13% Starting price ₹2500 Other, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MyOperator?[Manage this product listing](https://www.g2.com/products/myoperator/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MyOperator 4.2 (69) VS. [4.7 (893)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price ₹2500 Flat Rate Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (69) Ease Of Use 4.8 (893) Value For Money 4.0 (65) Value For Money 4.5 (803) Customer Service 4.1 (65) Customer Service 4.6 (824) ## MyOperator alternatives [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (467)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (566)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [View all alternatives](https://www.capterra.com/p/159433/MyOperator/alternatives/) ## FAQs about MyOperator Overview ### Which roles and teams benefit most from MyOperator? MyOperator is most used by business leaders, including directors, CEOs, founders, owners, and managing partners, who oversee customer communication and call operations. Managers and senior managers use it to route inquiries and track team responsiveness, while marketing, sales, and program teams manage campaign calls, prospects, and service follow-ups. Answer based on 69 reviews Overview ### What company size and industries is MyOperator built for? MyOperator is for small businesses, with 78% of reviewers, and Information Technology and Services teams, at 9%. It also serves startups, mid-market companies, and enterprises across India and global markets. Reviewer representation includes midsize businesses (16%), enterprises (6%), Computer Software (6%), and Hospital & Health Care (6%). Answer based on 69 reviews Features and Usability ### What are the key features of MyOperator? MyOperator includes call center management for handling customer-care calls, IVR for directing callers to the appropriate agent, and call monitoring for tracking and reviewing daily call activity. It also provides call recording, call routing, call tracking, reporting and analytics, CRM, auto-dialer, and VoIP capabilities for managing customer communications. Answer based on 15 reviews Pricing ### How much does it cost and what fees or limitations are included? MyOperator offers Compact at ₹2,500 per month for three users and Sedan at ₹5,000 monthly flat rate for 10 users. A free version and free trial are available. Compact covers WhatsApp and missed calls, while Sedan adds unlimited incoming and outgoing calls. Reviewers report price hikes, unclear extra charges, and credit delays. Answer based on 12 reviews Integrations ### Which third-party tools and platforms does MyOperator integrate with? MyOperator integrates with 10 third-party tools and platforms, including Zoho CRM, Zoho Desk, Zoho Recruit, Bigin by Zoho CRM, Freshdesk, Housecall Pro, Shopify, Truecaller, and SalezShark. It also connects with Meritto, Mio AI, and i-net Clear Reports for CRM, support, commerce, identity, and reporting workflows. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does MyOperator offer? MyOperator provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide self-paced walkthroughs. Answer based on 2 reviews Getting Started and Support ### What customer support options does MyOperator offer, and how do users rate the experience? MyOperator offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. User experiences are mixed: some describe helpful account managers, cooperative teams, and around-the-clock guidance, while others report unanswered emails, delayed resolutions, repeated troubleshooting requests, and difficulty obtaining post-sales support. Answer based on 32 reviews Features and Usability ### How well does MyOperator handle incoming and outgoing calls? MyOperator provides IVR, call routing, live caller details, and dialer-based outbound calling for business teams. Small businesses value the quick setup, shared business number, customizable call flows, and call logs, but some users report missed or disconnected calls, delayed caller identification, voicemail audio issues, and limited web-based answering options. Answer based on 31 reviews Features and Usability ### Is MyOperator service reliable and easy to use? MyOperator delivers a user-friendly cloud phone service with no hardware requirement, clear dashboard navigation, and helpful account support for many teams. Small business users often find the platform stable and easy to operate, though some customers describe inconsistent call audio, unavailable features, and slow or unresolved support responses when technical problems arise. Answer based on 19 reviews ## Features AI summary Based on 2,215 Virtual Assistant reviews Capterra data shows that buyers of telephony software rank the following features as their top priorities: - **VoIP Connection** (**54%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**39%**) MyOperator supports all three features that reviewers rate most highly: **VoIP Connection**, **Call Routing**, and **Call Monitoring**. Together, these capabilities help businesses manage inbound and outbound calls more efficiently, direct conversations to the right teams, and keep track of call quality and performance, allowing teams to improve response times and deliver more consistent customer service. VoIP Connection 3.1 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Monitoring 4.4 (27) 59.26% of 27 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Center Management 4.1 (29) 65.52% of 29 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. IVR 4.2 (34) 35.29% of 34 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Contact Management 4.3 (27) 33.33% of 27 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Auto-Dialer 3.8 (24) 20.83% of 24 reviewers that rated this feature as important or highly important System that automatically dials calls MyOperator 24 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Recording: Record live video calls to play later - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.1 (69) 4.1 Based on 69 reviews ## Pricing Value for money 4.0 (65) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/159433/MyOperator/pricing/) Compact ₹2,500 Other,Per Month It includes: - 1 Phone Number - Shared WhatsApp Inbox - Access Missed Calls - WhatsApp Campaigns, Templates & Analytics - Click-to-WhatsApp Ads Support Sedan ₹5,000 Flat Rate,Per Month It includes: - WhatsApp Click Tracking - Unlimited Incoming Calls - Unlimited Outgoing Calls - IVR System - Call Recording - Basic Performance Report - 4 x 2 Calling Channels - Everything in Compact SUV ₹15,000 Flat Rate, It includes: - Web Panel Calling - Advanced Performance Report - Permission Management - Multilevel IVR System - CRM Integrations - Breaktime Management - Call Webhooks - WhatsApp Webhooks - 10 x 2 Calling Channels - Everything in Sedan ENTERPRISE ₹55,000 Flat Rate,Per Month Value for money 4.0 (65) 4.0 Based on 65 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[ Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/)[ Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[ Meritto](https://www.capterra.com/p/250169/Comprehensive-Admission-Suite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (65) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (65) 4.1 Based on 65 reviews ## User reviews Overall rating 4.2 Based on 71 reviews Filter by rating Counts reflect reviews available in this feed. 5(42) 4(16) 3(4) 2(1) 1(8) Mentioned topic Recent reviews first, then most helpful Shraddha P. Web Marketing Specialist Used the software for: 1-3 years ### "Better Call Management and Fewer Missed Admission Enquiries" 5.0 November 4, 2026 Previously, tracking incoming admission enquiries and ensuring timely callbacks was a challenge because calls were handled through different numbers. MyOperator has helped bring these activities together, making it easier to monitor incoming calls, track missed calls and manage follow-ups. This has improved our team's ability to handle student enquiries without losing track of potential admission opportunities. Pros What I like most about MyOperator is how it brings all incoming calls into one centralised system. Earlier, managing calls across different mobile numbers was difficult, especially when handling multiple student admission enquiries. Now, call routing is much more organised, and it is easier to direct enquiries to the right team members. It also gives our communication process a more professional approach. Cons The initial IVR configuration and dashboard setup took some time to understand. There are several options available, so getting familiar with all the features can be slightly challenging at first. More step-by-step guidance for new users would make the onboarding experience better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: Less than 1 year ### "Pathetic commitment level from team" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 15, 2026 Very poor experience, they committed a client service manager or account manager, but even after 15 days of making payment there is such person. bot is still not delivered Pros Just their sales process, they are good sale team, after that there is no commitment at all from any of their team members Cons Normal voice bot delivery shouldn't take more than couple of day, but event after 15 days of making payment, it is not active. Very poor commitment towards client. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ritik T. SDE II Used the software for: 1-3 years 4.5 November 5, 2026 AI summary based on a full review MyOperator significantly improves call management by automating call logging and providing detailed performance reports, which helps in reducing lost leads. However, there are minor UI issues that can disrupt the user experience. Log in to unlock the full review, detailed ratings, and pros & cons RE Reviewer President Used the software for: 1-3 years ### "Good Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 27, 2023 It solves the problem of finding and paging the person of great interest at the time of requirement by a customer. Pros Easy to use, ease of configuration, easy to propagate Cons sometimes it becomes confusing while editing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Vishnu G. Founder & CMO Used the software for: Less than 1 year ### "Managing client and prospects calls became so easier and systematic with MyOperator" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 21, 2023 We needed a single number to connect our entire team to handle calls from clients and prospects. With normal mobile SIM cards, it was becoming difficult. Especially handling our business calls after business hours and on weekends. We tried some call center software in the market, but out of all of the tried ones, MyOperator did stick with us. Firstly the setup was very easy and non-technical. Then we found setting up IVR very easy with their Humonid Voice and visual call flow builder. The best part is we could map all team members on one single number and set business hours to attend client calls. We have not experienced call drops since we started using MyOperator, so that's a critical factor that made us finally select MyOperator. Great value for money overall. Pros Impressed with how easy it was to set up a call center with MyOperator and map all our team members on it. And loved their IVR and parrel call handling the most. Cons A bit pricey compared to similar products in the market. Better quality though. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Shivam P. Founder Used the software for: Less than 1 year ### "Best Virtual Number for small business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 28, 2023 I am running a tuition agency and was facing an issue that we were not able to track and keep a record of all the calls we were getting on our personal phone number. Now MyOpertor made it easy to manage and record the calls at once place and we can later listen these calls too if required. Pros I like most the call recording & IVR feature available in My Operator. Call recording helps to monitor the agent's performance and in case we miss anything we can later listen to the call again. Cons I think they should have a feature to integrate with Google ads or with other ads management platforms also in their basic plan. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Assistant Manager Used the software for: 3-5 years ### "Best Cloud telephony solution " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 24, 2018 I am using My Operator services from last three years. i am very much happy with the system & services provided by them. Pros Best part for this service is you don't need any hardware setup for this. Very user friendly application. Cons Call Routing is on mobile phones. This can make the system better if we can answer the calls via web application only. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dr Kumar K. Founder CEO Used the software for: Less than 1 year ### "MyOperator: A Symphony of Missed Calls and Broken Promises" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 14, 2025 MyOperator is the ideal cloud phone service if you're searching for one that excels at dropping calls, disregarding your support requests, and generally giving you the chills. It has been a downward spiral into customer service purgatory ever since we signed up. Their alleged "24/7 support" appears to function in a different time zone; perhaps "24/7" refers to "whenever we feel like it." We eventually spoke with a representative, who appeared to be reading from an old hieroglyphic script. Every issue was met with a litany of ambiguous assurances and a never-ending cycle of "we'll escalate this." Warning: it was never escalated. We encountered lengthy wait times, unhelpful agents, and a general lack of interest each time we called for assistance. MyOperator has succeeded in fusing the worst features of services with the incapacity of an invisible and worthless staff. Avoid this service if you value your time, your business, and your mental well-being. Training pigeons to deliver your messages would be more successful. Pros Just the series of sales call, with \[sensitive content hidden\], that's it. Cons Customer Services team never bothers to return calls. The assigned Account Manager \[sensitive content hidden\] never speak for weeks and is never approachable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: Less than 1 year ### "Extremely Poor Service – Not Recommended Absolutely third-class service. " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 7, 2025 Pros None at all. The service is completely unprofessional—no customer support, no resolution, and no accountability. Cons Extremely Poor Service – Not Recommended Absolutely third-class service. No customer support, no dedicated helpline, and no proper contact point from a company that claims to provide IVR services. Queries are raised, but there is zero resolution. No one bothers to give feedback or call back. All they do is keep asking for more time with no results. Totally unprofessional and unreliable. Would never recommend this service to anyone. Waste of time and money. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: 3-5 years ### "If you're looking for a genuine service, myoperator should be last on your list. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 1, 2023 very bad experience. I certainly would not recommend it to anyone. They are more like a company made with an intention to take money from customers and change terms so they can do things how they want Pros What I liked about the company and the software is how unprofessional they are in their approach. They are so good at being unprofessional and cheating that you wouldn't realise what hit you Cons So here's what happened. I took the software from the company. The deal was done. But they changed the terms on their own and did not care to inform me. Once they payment was made, they decided to vanish. Today when I call them, they tell me that my annual plan was valid for 8 months. In what world is annual=8 months? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/159433/MyOperator/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.