# Built Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Built the right Loan Servicing solution for you? Explore 34 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159434/Built/reviews --- Built 4.4 (34) [View alternatives](https://www.capterra.com/p/159434/Built/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Built Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews TR Taylor R Construction Loan AdmninCapital Markets, 201 - 500 employeesUsed the software for: 1-2 years. “There is ease of viewing for borrowers, builders and lenders as well as an easy to reach support chat!“ February 9, 2022 KB Karen B Customer Banking, 2 - 10 employeesUsed the software for: Less than 6 months. “It's not working correctly and we can't as for draws when their Built system shows incorrectly that we've already taken money for a draw. “ July 2, 2022 kB keegan B Sales ManagerConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “Built Has been great for managing the money for our construction loan and keeping track of where funds are going.“ March 17, 2021 GD Gary D Home and Property InspectorReal Estate, Self-employedUsed the software for: 1-2 years. “camera has no "brightness" function; difficult to use when sun is low in the sky.“ April 20, 2023 DM Denise M Property and Business ManagerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “Integration was extremely simple and the customer service was great throughout the process!“ October 26, 2021 MC Megan C Vice PresidentConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “It is not user friendly on my mobile device. “ March 3, 2021 MW Melissa W CFOConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “It's easy to use for requesting inspections and draws.“ March 10, 2021 ## Showing most helpful reviews Showing 1-25 of 34 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AC Arthur C. Owner Real Estate Used the software for: 1-2 years ### "Excellent" August 12, 2023 5.0 Pros The workflow is excellent, it's extremely easy to use and submit reports. Cons no complaints really, connectivity is a hardware not software issue. Review Source GD Gary D. Home and Property Inspector Real Estate Used the software for: 1-2 years ### "Best draw inspection reporting platform available" April 20, 2023 5.0 Love it. Pros app is very user friendly, pictures generally easy to take and zoom function available. % of completion is easy to input. Positive feedback from builders and timeliness of inspection completion. Cons camera has no "brightness" function; difficult to use when sun is low in the sky. Would love a map function that shows all current/daily scheduled inspections for route planning. Review Source PN Paul N. Vice President Construction Used the software for: Less than 6 months ### "Not our solution" November 10, 2021 1.0 We're canceling payments, but keeping the bridge and keeping waivers. The waivers tool is very helpful. Pros the waivers system is good and is easy to use. Cons money got lost. still hasn't been tracked down. once a payment is authorized, takes 5 days for money to land in payee's account, built did the technical setup of our account incorrectly. Review Source JW Jimmy W. Owner / Draw Inspector Construction Used the software for: 2+ years ### "Well Balanced!" February 26, 2023 5.0 Built is amazing. Having used a few other apps / web based inspection reporting software, Built is hands down the best. Their customer service is top notch! Pros Built has allowed me to perform more inspections per day than with any other method available. Cons Once you have completed and submitted your inspection in the app, it is no longer available for review or to edit. Review Source LR Laurel R. Accounts Payable Construction Used the software for: Less than 6 months ### "A great idea with some room for improvement" November 10, 2021 4.0 We haven't used it as much as we thought we would because most of our vendors have not filled out necessary documents to allow for ACH payments. If we could get more of our vendors to sign up to allow ACH payments I think we would have a lot more use for the software, which may just be something that comes with time. I do have to say though that customer support has been great anytime I have had a question and every person I have spoken to from the company have been friendly, professional and knowledgable about the software. Pros Built makes it easy to send lien release documents to our vendors for signing and saves them to the invoices which makes it easier to keep track of who has and has not signed release waivers. The ability to send lien releases directly from Procore has also made things a lot more streamlined. Cons Many of our vendors have not filled out the necessary documents to make ACH payments possible, so it would be nice if there was a way to time the sending of lien release documents with other methods of payment as well. A lot of the benefit of the software is that it is supposed to take a step out of the process by automatically sending the lien release with payment, but unless the payment is through ACH it still has to be manually completed, kind of defeating the appeal of the software. Review Source JB John B. Doctor Hospital & Health Care Used the software for: 2+ years ### "Medical " July 6, 2021 4.0 Overall pretty well there are however significant my functions when they hit they hit like a sledgehammer Pros Amazing to do what I can get accomplished and patient rooms Cons The moment malfunctions it’s a catastrophe to get it back running Review Source SG Sally G. Executive Assistant Construction Used the software for: 2+ years ### "Vendor Payments" November 10, 2021 5.0 We would have to say that it has solved the manual sorting and storing of in person waivers. Pros The ability for us for sorting by job or by vendor makes research a breeze! Cons Needing to have ability to pay vendor on multi projects with the ability to then sort by each project using the coding to do so. Should be a feature. Wish they could connect directly to our building Purchase Order system through App Integration, as we would instantly connect to remove manual work to create efficiencies. Review Source CW Christina W. ADMIN Construction Used the software for: 6-12 months ### "Lender Platform" August 19, 2022 5.0 Have very much enjoyed and look forward to possibly adding other options, like lien waivers. Pros After the initial setup - I like the fact that most of our lenders use this platform. I like being able to login and check all our projects in one place. Cons Can be a little confusing - but I think this is the lenders deciding what the content is. Reason for choosing Built was not a choice Review Source DM Denise M. Property and Business Manager Construction Used the software for: 6-12 months ### "Lien Waivers" October 26, 2021 5.0 We have significantly reduced office costs by having this service. It is so easy to get them all sent out and remind people if they haven't signed yet. The download and archive buttons are great as well! Pros Integration was extremely simple and the customer service was great throughout the process! Cons The only thing I would change is the ability to upload lien waivers. Email is nice but it would be awesome if we could take a picture and text it! Review Source KH Kent H. Chief Financial Officer Construction Used the software for: 2+ years ### "Homebuilder and Developer Increases Efficiency with Built" March 3, 2021 5.0 Built has saved our organization a lot of time processing our draws. The product has shaved one to two days off the inspection process. I find myself sending more loan requests to the bank that utilizes Built because it makes me more efficient. Pros I love having complete control over our draws and inspections. Since Built is web based I can work order draws at my convenience. Cons There was a slight learning curve adopting the system to our processes, but Built support and our bank helped us adapt. Review Source KW Krysti W. office manager Construction Used the software for: 1-2 years ### "Easy to use" March 12, 2021 5.0 Pros Easy to use, efficient, and the fact that we can use it without having to call anyone. Cons seeing individual draws was hard to find Review Source SM Sarah M. Office Assistant Construction Used the software for: Less than 6 months ### "New user but not overly impressed" July 10, 2025 2.0 I am a new user of this software and so far I have not been overly impressed with it. Perhaps the more I familiarize myself with it I will find more value in using it. Our company has had to use it to receive payment for a construction loan that one of our clients took out for their project. It seems like a hassle on our end. Pros The best part of this software is that I can view our clients project and see what payment has been made by the loan company. Cons I'm not finding it to be super user friendly. I'm not sure if it's the softwares fault, or the loan company's lack of entering the information they are supposed to. Review Source CM Corey M. Inspector Construction Used the software for: 2+ years ### "Inspectors Perspective" March 12, 2023 5.0 I have been operating with Built with minimal direct communication with the administrators, which is in my liking. I'd prefer to have tutorials and explore the content to resolve any issues as in the end it makes me for familiar with the product. However, support staff has been there to help resolve questions/issues that I could not remedy. The process is very simplistic, and in my opinion mirrors the way I complete inspections for other lenders that do not utilize Built, but Built does it in a way that simplifies it for all users in the hub. Truthfully, I have more information readily available than with Lenders that do not use Built and I feel as though the information is being processed in a more timely manner. For me, this was always considered a service based business and speed with accuracy are the top aspects of providing great service; Built facilitates that end. Pros Built has minimized the amount of paperwork involved in completing progression assessments during the building process by streamlining the reporting process. Not only saving time, but also money and resources with not having to create several documents to transfer the data (reports, photo reports, invoices and conclusion summaries). This process allows for more time in the field to complete inspections on a daily basis therefore allowing more inspections to be completed. From my standpoint, and from what I understand in talking to builder during site visits, having the inspection completed quickly making funding available is a major benefit to keeping a project moving forward. Cons With any new application there are always tweaks that could be made, and ones that were supposed to have been made but are still not updated. This is not a con so much as just a learning curve for both the end user and the administrators. At least this company is resourcing feedback from the end users to isolate the desired improvements; I've used others that were too steadfast in believing they had created the perfect program which in fact was very difficult to use. Review Source RR Rachel R. Residential Construction Loan Specialist Banking Used the software for: 2+ years ### "Built Review" April 20, 2021 5.0 Overall my experience with Built has been a positive one. The support team is fantastic and always responds quickly. That's really key in our success. Pros I like Built for many reasons but really the bottom line is that the way it works frees up a lot of manual time that we used to spend calculating and communicating back and forth with builders and borrowers on each draw. I like that it's transparent and all parties are hands on and involved in the process. It gives builders and borrowers the feeling of having more control and visibility on all aspects of the inspection and draw process. Another really key part I like about Built is their support team. They make it so easy and they respond almost immediately every time we need assistance or have questions. Cons I'd like to see the comments section updated so that when I look at a previous message that was sent out, I'd like to see who that message was sent to. For example; Did the message go out to both borrower and builder or just the borrower? I'd also like to see how many times notifications were sent out for draw approval. When we're waiting for an approval, I can only see when the last one was sent out. However, I normally only like to send out a maximum of three notifications and then if I still get no response, I reach out by a phone call to find out if something is wrong or what the reason is the draw is not getting approved. We don't wan to just keep sending notifications. So if Built could show all the times notifications have been sent out it would help a lot. Review Source TR Taylor R. Construction Loan Admnin Capital Markets Used the software for: 1-2 years ### "Built is fantastic!" February 9, 2022 5.0 I have worked as a Construction Loan Admin for almost ten years and this is the first Lender I have been with that utilizes built. I can say with great confidence that using this online program has been extremely helpful when it comes to managing projects. In the past, all draw and construction management has always been done via pdf's being e-signed and sent back and fourth between all parties. This can get confusing quickly! Having a one stop for file retention, draw management, compliance etc. is very helpful when it comes to managing a large pipeline of active projects. Pros My favorite thing about built is how user friendly it is to all parties associated with a project. There is ease of viewing for borrowers, builders and lenders as well as an easy to reach support chat! Cons The only "con" I have as of lately is the amount of updates that have been happening and that users were not notified of said updates prior to them happening. Adjusting to the new futures as they come has been a bit frustrating and challenging. Alternatives considered [Land Gorilla](https://www.capterra.com/p/147212/Construction-Loan-Manager/) Review Source KB Karen B. Customer Banking Used the software for: Less than 6 months ### "Problem with the Built Program " July 2, 2022 1.0 I can't pay to get work started because I can't pay the sub contractor ! This is NO WAY TY I DO BUSINESS AND TH HEY HAD NO BUSINESS BUYING SUN TRUST BANK BECAUSE OF THE INEPTITUDE OF THE THE BANK AND IT'S SYSTEMS. I feel like the bank is screwing around and I don't have the supervisor's bosses name. Pros So far I don't like ANYTHING about it. Who ever wrote this bank's system doesn't have a clue about how to make it work correctly. Cons It's not working correctly and we can't as for draws when their Built system shows incorrectly that we've already taken money for a draw. So our current contractor can't be paid until this is fixed. The supervisor said no emails can only communicate thru Built. This has delayed us another month! Review Source Response from Built Technologies August 22, 2022 We are disappointed to see your rating, as we do our best to keep our users happy. We highly value all ideas and suggestions from our users, whether they're positive or critical. Based on your review, we would like to put you in touch with our Client Success team here at Built. We'd love to learn more about how we can improve our service so that it exceeds your expectations. Feel free to reach out to client.success@getbuilt.com to connect with a member of our team. JD Jan D. Business Owner Construction Used the software for: 2+ years ### "Built has helped us become more efficient and is simple to use for Inspections. " February 16, 2023 5.0 Keeping the inspections all in one place and being able to organize and assign to inspectors immediately has been very beneficial to our business and helped up to become more efficient with our time. Pros The transition to this platform for our inspections was easy. The app is very user friendly and easy to understand. Having the inspection save to the cloud as you are inspecting is one of the best features as we have lost one to many inspections due to poor service. I cannot say enough about the help desk. Some of the kindest and most helpful people..and if they can't find an answer or help you, they will find someone who can! Cons This platform works well. In doing construction inspections the majority of the issues we run across are the budget line items, which is not a software thing. Review Source AM Aaron M. Inspector Construction Used the software for: 2+ years ### "Best inspection platform I have used" June 29, 2023 5.0 I am very pleased with using this platform. I wish other companies I have to complete inspections for would be the same. Pros The ease of navigating through the app and uploading reports. Cons Not being able to upload pictures from camera role. Review Source MC Marissa C. Project Systems Coordinator Construction Used the software for: 6-12 months ### "Never chase a Lien Waiver again!" January 17, 2023 5.0 Built is a great tool if you have smaller subcontractors that do not have an in-house notary. I worked directly with the implementation group, they customize our lien specifically to our needs. It was easy to integrate and the response for our company and subs has been nothing but positive. I highly recommend this tool. Pros Using Built Lien Waivers has made our billing process seamless. During Covid, we struggled with getting notarized liens from our subs. Built changed that by offering a solution that safely took away the need for notarization. Cons I've only been using the tool for about 6 months, but I can't think of anything that I would change Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing Built I liked the Built demo Review Source DH Diana H. Office Manager Construction Used the software for: 1-2 years ### "Built is extremely useful for General Contractors" March 19, 2021 5.0 Communication is the single most important factor--as soon as one person posts a comment, uploads a document, requests a draw or an inspection, everyone is informed. Pros The best part of using Built is the ability to have the homeowner, builder, and lender be on the "same page". All parties can see the current status of the loan, any open draws, all paid draws, and many other helpful items on a specific project. Communication is seen by all, documents uploaded are seen by all. When inspections occur, the photos are shared with all parties helping keep things very transparent. Transparency is huge in the building world! Cons I am not sure why I still see some jobs in my portfolio that were closed out a while back. I am not sure when they are supposed to drop off. It would be helpful if there were reminders to the Homeowner when they have not approved a draw after a certain amount of time. Review Source KV Kelsey V. Project Administrator Construction Used the software for: Less than 6 months ### "Highly recommend - Huge Time-Saver!" August 2, 2021 5.0 Onboarding was a bit shakey, but once we fully understand how the system worked, and worked out a few kinks in the first month, the time-saving element of utilizing this program has been through the roof. What was once a huge manual lift is now automated in numerous ways. My assistant and I are able to manage this aspect of our work remotely in a seamless way. Pros The key features are relevant and meet every use case our company experience. whether we want to pull information form ProCore, Quickbooks, or customize a lien waiver for a one-off scenario, Built can do it all. This has been a HUGE time-saver for our lean team. Cons Would be great to have a insurance certification tracker feature - which I hear is on the way. Alternatives considered [Levelset](https://www.capterra.com/p/145317/zlien/) Reason for choosing Built LevelSet never got back to us, and still hasn't to this day. Built made it easy to get in contact with their team and made it happen, so we went with them. Review Source SC Sara C. Accountant Construction Used the software for: 1-2 years ### "Great way to handle releases " September 23, 2022 4.0 Everyone is very friendly and helpful when it comes to providing assistance. Pros I love that you can process and get releases signed electronically and not have to deal with paper. It’s super user friendly for all the subcontractors. Cons The way to capture documents they do it project based not being able to store it company wide. Review Source TW Tyler W. Director of Finance Construction Used the software for: 1-2 years ### "Townhome Builder - Loan Servicing" November 23, 2021 5.0 Pros The software was extremely intuitive and I really liked how our budget and essentially the AIA was loaded into the interface so we can select our draw items and easily see the progress we have made. Cons It could be a little challenging to understand at the beginning but after a couple construction draws I got more comfortable with the process. Review Source FA Franco A. Architect + Contractor Construction Used the software for: 1-2 years ### "Draw Requests Made EASY!" February 24, 2021 5.0 With Built, we're able to shorten the draw request process. In the past, depending on the bank, our draw request process would take up to 1-1/2 weeks to be approved and funded. With Built we've narrowed that process to 2 days - including funding! Pros The feature we liked the best was the online draw request and bank inspections. Built's online draw request platform made it extremely convenient for our clients to authorize and sign the draw request. Our clients would receive an email, review the draw request, then sign and authorize straight from their phone, tablet or computer. The bank would then receive the draw request, send their inspector and we would receive our funds within 24 hours of the inspection. With COVID-19, this platform made it very easy and safe for everyone. Our company is tech-forward and we're always looking for software to make the client experience seamless. Cons Integration into our business systems was easy. Review Source LB Logan B. President Real Estate Used the software for: 1-2 years ### "Great Framework for Project Management" April 6, 2023 5.0 Pros Easy to use software without unnecessary clutter. Cons Support response time can be slow at times. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.