FirstNet Learning

FirstNet Learning

5 / 5 11 reviews

Who Uses This Software?

We partner with government and quasi-government entities (including 14,000+ municipalities), corporations, insurance companies, schools ranging from K-12 through higher ed, & more.


Average Ratings

11 Reviews
Badge-support Badge-value
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $500.00/year
  • Pricing Details
    LMS delivers/ tracks/ reports training from 200 users to infinity & beyond.
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • FirstNet Learning
  • www.firstnetlearning.com/
  • Founded 1999
  • United States

About FirstNet Learning

Specially designed for government entities, municipalities, universities, insurance and corporate organizations! Deliver, track, & manage more training with FirstNet's hosted, extended enterprise LMS. Starting with media-rich online training, our LMS expands seamlessly & affordably to manage classroom/ILT training, policies, procedures, resources, webinars, certifications, surveys - it's your choice. Add any of our hundreds of online courses to deliver engaging training to your employees.


FirstNet Learning Features

  • Academic / Education
  • Asynchronous Learning
  • Blended Learning
  • Built-In Course Authoring
  • Certification Management
  • Corporate / Business
  • eCommerce
  • Gamification
  • Gradebook
  • Mobile Learning
  • Skills Tracking
  • Social Learning
  • Student Portal
  • Synchronous Learning
  • Testing / Assessments
  • Training Companies
  • Video Conferencing
  • Academic / Education
  • Asynchronous Learning
  • Blended Learning
  • Built-In Course Authoring
  • Certification Management
  • Corporate / Business
  • eCommerce
  • Gamification
  • Learning Management (LMS)
  • Mobile Learning
  • Simulation
  • Skills Tracking
  • Social Learning
  • Student Portal
  • Synchronous Learning
  • Testing / Assessments
  • Training Companies
  • Video Conferencing

FirstNet Learning Reviews Recently Reviewed!

Great to work with in creating our required partner agency & staff compliance courses!

Aug 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The on line courses has alleviated staff time utilized to host in house training sessions. Now our partners & staff can simply take the courses on their own time. A wonderful asset for our long distance/rural partner agencies.

Cons: Partner agencies are required to re-certify yearly. It would be nice to have the certificate/course reflect a one year re-certification date. This is a minor inconvenience in comparison to the overall benefits.

Vendor Response

by FirstNet Learning on August 14, 2017

Thank you, Cindy! Food Bank of the Rockies holds a special place in our hearts! And regarding the recertification notice, this will change in your next update. Thank you all for ALL that you do to feed & nourish the hungry!

FirstNet had provided us with excellent products and customer service for many years.

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use with several breaks built into the system. Also allows for plenty of time to finish courses. Reporting feature is great! The staff at FNL is very responsive to our needs and provided fast solutions.

Cons: Mainly that users could not edit their own work locations...that had to be done by a data dump which was too costly for the state to run very often, so the users data was often outdated and billing needed to be re-done.

Overall: Has helped our organization offer supplemental online courses to meet the demand of our customers.

Vendor Response

by FirstNet Learning on August 11, 2017

Thank you, Marlene!! We truly appreciate your input and our relationship with you!!! You're right, the ability for users to move themselves to another department, etc. is not available in the current system (that function can be performed by level 2 or higher Administrators). Good news, though - It is a function on the slate for the new LMS.

We have worked with FirstNet Learning for several years and it has been a wonderful relationship.

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very user friendly and the customer support has been fantastic. FirstNet continues to improve the software and they keep us informed about new features and options for our clients to use.

Cons: I really do not have any cons to list. Any problems that we have experienced we have brought to FirstNet's attention and they have corrected them.

Overall: It gives our member's employees the option of taking quality safety training courses at their own pace at their location. Local administrators can assign courses, track the progress for each employee and view the results of the courses taken.

Vendor Response

by FirstNet Learning on August 07, 2017

Doug, I believe we're just over 10 years working with you, your clients SDML & SDPAA, and their many members...and we thank you so much!!! We appreciate our relationship and partnership with you!

Great customer service, timely response to questions / requests

Aug 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly, simple to use. User interface is branded and configured to meet your specific needs. System manages and documents all of our training (online, classroom, webinars, etc.)

Cons: Can't think of much, my experience is they go above and beyond with customer service - helps with program marketing materials, developed custom reports to meet our needs, etc.

Vendor Response

by FirstNet Learning on August 03, 2017

David, thank you so much! We enjoy working with you, too - and value our relationship with you all!!

Excellent customer support matching the plethora of program possibilities!

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I appreciate the ease of use. I appreciate the ability to personalize programs and have taken advantage of adding our own trainings and policies for our staff to review.

Cons: I have found it difficult to find time to investigate the plethora of program possibilities, even for an Administrator.

Overall: Great method for offering excellent safety training to employees, and very easy to track.

Vendor Response

by FirstNet Learning on August 03, 2017

Chris, thank you! Working with you and the folks at LMC is a joy! And you're right -- there's so much the system does, it's hard to wrap my head around it, as well!

ICRMP has successfully partnered with FirstNet Learning for 8 years.

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to custom create our own online courses and then give the courses to FNL to add interactivity and publish to our online university. Te ability to customize the appearance and use of our online university so it works with our risk management discount program. Easy access to our training and policy reviews; system's capabilities to run reports; quick service and support through FNL help desk as well as the attentive client services account managers. The team at FNL, from top level management to front-line help desk, really seem to care about our training success and maximizing the use of their system to accomplish our goals. FNL culture is a good fit for ICRMP culture.

Cons: The catalog of online courses doesn't fit all of our needs so we custom create our own courses with video clips included and have FNL publish our content on our online university.

Vendor Response

by FirstNet Learning on June 13, 2017

Thank you, Mary! We all love working with ICRMP!!!

Great system and great people to work with!!

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The online training site is very intuitive and easy to use. The catalog of courses available is significant and allows us to address almost every area of concern for our public entities. FirstNet continues to add more courses in more areas every year, so the value continues to grow.

Cons: The administration module has some steps that can be quite tedious (thus the four stars above). However, after seeing a demonstration of the upcoming new administration interface, I believe that this issue is being addressed and the admin model will be much more efficient.

Vendor Response

by FirstNet Learning on June 09, 2017

Melissa, thank you! We, too, are VERY excited about the new interface! And thank you for your partnership with FirstNet!

A valued partnership!

Mar 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It meets our needs and it is being updated to be more intuitive. Great customer support.

Cons: It is not as intuitive and user friendly as it could be.

Overall: FirstNet Learning has been a great partner to work with. We have used the LMS a lot and have made many requests for updates and they continue to meet our needs and work with us until we are satisfied. They provide excellent customer support and it is refreshing to know that when you place a call that there is a live voice on the other end that will assist you. They are making some great changes to the user interface and striving to make the entire system more user friendly. It is great to work with a company that values our business and the relationship that has been built. They have made our operations more successful. Their training content continues to improve and our training library continues to grow. It is a great value to the members that we work with.

Recommendations to other buyers: They never say no - they work very hard to meet our needs and that means a lot to us as an organization.

Vendor Response

by FirstNet Learning on March 17, 2017

Thank you, Dave! We, too, are excited about the changes that have been made and the changes that are coming soon! We value your partnership!!

1 Year Partnership

Mar 17, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Willing to work with us on what we need.

Cons: Customer service wasn't what I hoped it would be at first, but am now happy they listened to our needs and expectations and have stepped up to provide a faster turn-around time.

Overall: After a year of partnership, I can say that I am happy with how FNL worked with us to meet our needs since we are not the their typical client. I scored 3 stars on 'ease of use' because I felt the site was a bit clunky and hard to navigate. But I know they are working hard on improving the site to be more user friendly and am excited to see the updates.

Vendor Response

by FirstNet Learning on March 17, 2017

Tracy, thanks for your input! We've already made both the user & Admin experiences so much easier - and there's more to come! Look forward to showing you! Also, we take pride in delivering the best customer service possible. If ever you have CS issues, please let us know - you can contact any of us, in any department (even the CEO!), at any time!

FirstNet Learning is First Rate

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The benefits of partnering with and using FirstNet Learning (FNL) are only outweighed by the sheer number of courses, variety of content and features available to users and administrators. Twelve years ago, we traveled to Denver to meet with the folks at FNL and to see their facility and product(s) firsthand. That initial meeting was the foundation of an ongoing and beneficial relationship. For the past 12 years, we have continued to receive the same level of customer service and care as we did at that initial face to face meeting in 2005. FNL has been and continues to be a great partner providing all of the resources and support needed to make the Beacon Online University a resounding success. More than a decade later, the Beacon Online University, with more than 13,000 registered users and more than 30,000 courses used, continues to provide outstanding online training programs and a first rate learning management system to our policyholders.

Vendor Response

by FirstNet Learning on March 17, 2017

Dave, thank you so much! Working with Beacon Mutual these many years has been truly our pleasure!

Service and Value, a Success Story

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Overall: FirstNet Learning and our account manager have provided excellent service and great value to our member/customers. We believe the dollars we invest in online learning have paid off many times over in lowering the loss experience of the members, and most important, help get everyone home safe.

Vendor Response

by FirstNet Learning on March 17, 2017

Ron, thank you for your review and for all your work to make IMWCA's online training program so successful! You are correct, getting home safely is the goal and why we all do what we do.