Average Ratings

6 Reviews
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 2 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • zingFit
  • www.zingfit.com/

About zingFit

zingFit is a SaaS platform powering the worlds best boutique studio fitness brands. Our platform puts the studio brand first, delivering a highly branded digital studio presence to the end customer. We are the only platform and proprietary technology to seamlessly integrate scheduling and social engagement to create extraordinarily, authentic digital customer experiences for client studios. Our modern, full-featured scheduling & engagement platform is designed for group fitness with tools for


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zingFit Features

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zingFit Reviews Recently Reviewed!


Great product. Terrible customer service

May 10, 2018
3/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: The spot scheduling functionality and the fact that customers like using the platform. That is the only compensation for the misery and pain of interacting with Zingfit.

Cons: Literally the worst customer service I have experienced bar none. You have to fill out a form for everything, their turn around times are slower than a dead snail, they charge for everything (they tried to charge me to change the date format from the US format to the UK format! And for changing text from uppercase to lowercase!!!!), they ask for comments and fail to implement half of them despite the development fee covering a round of amendments on the design. I am about to open a studio and still no functional booking or payment pages. I wish I had gone with MindBody. Is spot scheduling worth this?!

Overall: The spot scheduling software and the fact that customers like using it. It is reasonably easy to use both for us and the customer.

Not worth the money

Jan 25, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The features they offer - unfortunately you have to request them to be turned on for use and each request takes about 10 days on average.

Cons: We are CONSTANTLY waiting over 10 days for simple fixes we could do ourselves if we were allowed access. For example a simple color fix (something anyone with basic development skills can do in about 15 minutes max) took them a full MONTH. We are always wondering what we are paying for, but they are the only CRM that allows spot scheduling because they have the legalities preventing others, which they know will keep their customers despite effectively no customer service. Way overpriced for little to no help.

Capterra-loader

User friendly, Customer loves it but ....... Non-existent customer service

Dec 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money

Pros: - User friendly and simple to use
- The studio map makes it easy for users to book their bike
- Effective and stable for multiple studios
- Love the detailed reports
- Users love the booking system as it's simple and easy to use

Cons: Customer service is non-existent, they have missed my web launch dateline 3 times and to make matters worst, they don't even give you an update of the progress they have made on the design. This has been going on for months and there is a lot of miscommunication between themselves at Zingfit. To make matters worst, their office hours is not the same as ours, if they provide service to countries around the world shouldn't there be a customer service contact for those outside of the US?

So far so good!

Feb 08, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: how easy it is to use

Overall: Have been with Zingfit now since July 2016. The more I use the software the better I like it. The only thing I would like to see sooner than later....an app! The mobile application does not get great reviews from my clients. When I was with Mindbody the app was simple and effective, clients loved it!

Vendor Response

by zingFit on February 08, 2017

Thank you Kathy! While many customers do like the ease of a reponsive mobile app (no download required), our Branded NATIVE Mobile app is coming this quarter ... woo hoo!

Great option for outsourcing Studio Reservation functionality

Feb 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: ZingFit offers a solid platform for studio reservations. Their backend, while not the prettiest thing in the world, is highly functional and gets the job done. The team is pleased with it. Their platform is hyper flexible and has successfully adapted to the evolving needs of our business.

Vendor Response

by zingFit on February 08, 2017

Thank you David! Much appreciated. I know you love the pretty "face" of the consumer booking though ...

is this a Saas Product?

Oct 13, 2016
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: My software was offline and cost us in Merchant Transactions not to mention how many customers were negatively impacted and left. Rule of thumb in Fitness, beware of startups.