# FuseDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is FuseDesk the right Help Desk solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/159468/FuseDesk/reviews

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FuseDesk

4 (8)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of FuseDesk

Ease of use

4.3

Customer Service

4.2

## Showing most helpful reviews

Showing 1-8 of 8 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Vice President  
Publishing  
Used the software for: 2+ years

### "Great Infusionsoft add-on for customer service"

October 29, 2018

4.0

Fusedesk integrates well with Infusionsoft and all the cases can be viewed from within Infusionsoft. Fusedesk has simplified the way we respond to customer support requests.

Pros

I love it that you can have a central support email for customer service and the cases can be easily divided up among several staff members.

Cons

If the customer is marked as unsubscribed in Infusionsoft, you cannot respond to their support request via Fusedesk. This is likely nothing Fusedesk can do about, but it nevertheless can be a pain.

Review Source

Anicet L.  
Gestion des clients  
Broadcast Media  
Used the software for: 6-12 months

### "FuseDesk : Un logiciel à privilégié"

October 31, 2023

4.0

Pros

FuseDesk est une solution de billetterie d'assistance la plus complète que j'ai pu rencontrer. Il me permet de discuter avec mes clients en ligne afin de les servir au quotidien. Son intégration à infusionsoft nous a beaucoup aidé. Très bon pour toute entreprise.

Cons

Les fonctionnalités de FuseDesk sont très très limitées et le coût doit être revu en permanence.

Review Source

Kirsten T.  
  
  
Used the software for: 1-2 years

### "FuseDesk does the trick but I like other help desk platforms better."

December 5, 2017

3.0

Pros

The notifications are on point. The functionality is there. I like that it is easily integrated with Infusionsoft and you can set up templates for responding to tickets.

Cons

I find FuseDesk to be incredibly glitchy and it bothers me because closing tickets that aren't cases, pulling up templates and even reassigning cases can take multiple attempts, thus wasting valuable time.

Review Source

Raymond H.  
Gestion clientèle  
Broadcast Media  
Used the software for: 6-12 months

### "FuseDesk : Une application pas comme les autres "

October 21, 2023

4.0

Pros

L'intégration de FuseDesk à infusionsoft a beaucoup fait l'affaire. Il m'a permis de discuter avec mes clients en ligne et de les servir à temps, facile d'utilisation, il aide à gérer les e-mails de mes clients de façon efficace. Cette solution de billetterie d'assistance est excellente dans son ensemble.

Cons

D'autres fonctionnalités de ce logiciel doivent être développés si possible.

Review Source

PR

Pinhas R.  
Assistant  
Computer & Network Security  
Used the software for: Less than 6 months

### "Logiciels permettant le travail a distances et virtuelle "

January 10, 2024

4.0

Pros

Veille a la sécurisé du travail et sa fiabilité

Cons

Représente parfois des dangers d'isécurité

Review Source

sT

serge T.  
journalist  
Media Production  
Used the software for: 2+ years

### "fuse best "

December 22, 2022

4.0

Pros

very easy to use and allows you to be online with customers

Cons

no problem in the use of this software I highly recommend

Review Source

TH

Tom H.  
CEO  
  
Used the software for: Less than 6 months

### "Help handle customer's emails quickly and professionally viewing history of emails, notes and calls."

March 16, 2018

4.0

Pros

I like that they provide a free trial. I liked that I could view key customer metrics so I could better serve my customers more quickly.

Review Source

Jeremy S.  
  
  
Used the software for: 2+ years

### "null"

July 11, 2016

5.0

Review Source

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