Best For

Mixmax is perfect for large inbound & outbound sales teams, recruiters, entrepreneurs, customer success, and real estate professionals.

Product Details

Want to see open rates as high as 70% and reply rates over 50% for your outbound sales emails? Then try Mixmax -- a Gmail-based sales productivity application that converts prospects into customers with engaging 1 to 1 communication, personalized email at scale and workflow automation to automate your day. Features like 1 click scheduling, email tracking, templates, sequences, CRM sync, direct dial from Gmail, helps you get more done with less effort. Mixmax-imize your team's impact!

Contact Details

Mixmax

https://mixmax.com/

Founded in 2015

Located in United States

Starting Price

Free Trial

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours

Mixmax Features

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting
A/B Testing
Audience Segmentation
Campaign Management
Event-Based Notifications
Location Tracking
Team Management
Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management
Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Mixmax Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

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Showing 50 of 158 reviews

Showing Most Helpful

Showing 50 of 158 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Leniece B.
Founder/CEO
Human Resources, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 20, 2018

“Great product! A few tweaks can make it Great”

OverallGood!
ProsLove the ease of use and that it's embedded in gmail
Cons1) when sending email via Mobile you lose all MixMax features/capabilities. Really huge gap 2) unlike Calendly, the calendar function double books since it doesn't update your availability in real time e.g. if I send availability to a client for Nov 26th and they don't read the email until above 28th (and that time gets filled in between it shouldn't be possible to schedule. Calendly works beautifully in this regard. If MixMax fixed this I would get rid of my calendlu account but too many scheduling kinks due to poor coding/functionality to prevent double bookings in real time. Should be integrated with calendar so when times are I long available they are deactivated. 3) need more CRM integration options. Salesforce is cool but a giant for small business owners. Look into nimble CRM startups that are popular or create your own option 4) integrate with social media so we can easily access email recipient profiles like Rapportivr

Vendor Response

By Mixmax on November 28, 2018
Thanks for your review! Please let us know what CRMs you would like us to integrate with. You mention Salesforce and we have an integration with Pipedrive and Copper (which are both CRMs for smaller businesses). Feel free to visit success.mixmax.com for more information on these integrations. With regards to the calendar double booking, please make sure that you have the 'prevent double' booking' feature turned on. You can find more information here: https://success.mixmax.com/article/41-prevent-double-booking If you do have this option turned on, let us know. For mobile -will pass those on to our product group.
Reviewer Source 
Source: Capterra
November 20, 2018
Michael K.
Partner
Computer Software, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 26, 2019

“I will not use GSuite without MixMax”

OverallUsing MixMax let's me and my team focus on serving our customers by significantly reducing the friction in email exchanges and meeting coordination. I will not use GSuite without it.
ProsMixMax let's me manage the -sometimes tedious- email cycle with ease and confidence. The automation (meeting templates, sequences, follow-ups, reminders, etc) make it so I do not need to manage my follow-ups in a separate task list (like I used to) and insights (Opens, Downloads, Etc) take some of the mystery out of the email portion of the sales cycle. I've used MixMax for almost three years and it keeps getting better.
ConsThey seem to be slow about rolling out integrations with multiple services. Example: They have supported Zoom integration for Meeting Templates for a while now, but GoToMeeting still isn't supported. Also, it is particular about your GMail configuration. Example: I like to use the preview pane, but MixMax doesn't support it even though it is a first class (non-labs) GMail feature. Same with IE support. Some of my clients still use IE, but they cannot use my meeting templates. It gives them a blank screen.
Reviewer Source 
Source: Capterra
February 26, 2019
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Laura C.
Coach + Consultant
Consumer Services, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 13, 2018

“MixMax gives me my sanity and time back”

OverallI run my own coaching business. I wouldn't be able to do what I do without MixMax. I also love how they keep adding features. As my business grows, I know I can keep relying on MixMax to continue adding the functionality I needed, without being pushy or cheesy. I highly recommend to everyone I work with.
ProsI love the calendaring features and reminders on emails. I completely eliminated any back and forth on scheduling meetings in my personal life and work for 90% of cases. I'm in a services business so I'm scheduling time weekly. I no longer have it on my mind to follow up with people with new times or dates. They can just schedule time at will in really easy to manage times on my calendar. Plus if I really did want to make sure they scheduled, I can just have MixMax remind me in a week to follow-up with them if they haven't responded yet. It frees my mind up SO MUCH.
ConsI don't like that it has an advertisement on my website for the calendaring widget. I'm fine to endorse MixMax but it just doesn't fit my brand. It's also not the best UI for my clients. It's not super easy to navigate times on mobile past a certain point.
Reviewer Source 
Source: Capterra
November 13, 2018
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Mike F.
Owner/ Founder/ Director of League Operations
Sports, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 13, 2018

“Take your E-mail to the MAX! (MixMax Review)”

OverallI was an early adopter of Mixmax, and was able to speak directly with the founder via screen share and give feedback about my user experience. It says a lot about an organization when the head honcho is taking time out of their day to personally get data from their customers to improve their product.
ProsI have pretty basic needs when it comes to emailing, but I do it often. Mixmax helps me stay on top on my many communications, allowing me to see who has opened (viewed) the emails I've sent, and how many times, which better enables me to navigate where things stand in the communication process. I can't tell you how many times that feature alone has saved my behind. I also utilize the templates, as I often need to send out messages with identical content. Templates save me time and energy.
ConsEven with the privacy assurances, there is something a bit unnerving to click buttons to "Allow" an outside app complete control over your email communications. If I was sending any information I deemed even remotely sensitive, I might think twice about using this, or any outside service.
Reviewer Source 
Source: Capterra
November 13, 2018
Avatar Image
Christa C.
Chief Executive Officer
Professional Training & Coaching, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 14, 2019

“I couldn't run my business without MixMax”

ProsThe ability to create templates and "sequences" (automated series of templates) is crucial in this Chrome extension that takes gmail to a whole new level. Additionally, the ability to set follow-up reminders and next action steps automatically on an individual email make this a life saver. Email boxes aren't meant to be to-do lists... Mixmax allows me to review, reply, and set a next action all at once in an email and then file it away so it's not sitting in my inbox. There are fun aspects as well with 'enhancements' that allow me to insert gifs, polls, emojis, videos etc right into my emails.
ConsThis software is great for sending one-off meeting time/date options to someone via email. It doesn't have enough full calendar functionality to replace something like Acuity or Calendly as an outside meeting planner tool when you have many different types of standard meetings on a regular basis.

Vendor Response

By Mixmax on February 15, 2019
Thanks for your review. Would be interested in learning more about your calendar requirements.
Reviewer Source 
Source: Capterra
February 14, 2019
Avatar Image
Megan C.
Founder
Management Consulting, Self-employed
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 26, 2018

“Every High Achiever Needs Mixmax”

OverallAny pro who starts the day with email deserves Mixmax!
ProsI love Mixmax because it complements all of the things I'm already doing with email, marketing, sales and scheduling apps. Mixmax supercharges my GMail inbox as an extension of my most used apps, like Salesforce, and makes it easy to see how I'm performing. Recipients of my Mixmax-powered emails are A LOT more likely to interact with my content, polls and scheduler than on other similar providers. I'm a free agent expert and work with a LOT of companies. I only wish more of my colleagues used Mixmax so we could implement some of the workflows in more situations.
ConsHonestly, the only thing I've encountered about Mixmax is that not enough people are using it yet. My projects usually have digital transformation as a key driver, but my SME partners aren't yet using it. It's hard to imagine email without Mixmax. Every digital pro with a customer- or client-facing email workflow should get it!
Reviewer Source 
Source: Capterra
November 26, 2018
Verified Reviewer
Real Estate, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 24, 2018

“I love MixMax and all of its capabilities. ”

OverallBeing able to track, schedule, and templatize emails.
ProsI LOVE how easy it is to track email opens in great detail. There are so many great features for such a good price. The features i use most besides email tracking is the ability to schedule emails and create email templates. I use both those features on a daily basis and I really don't know what I would do without it.
ConsSometimes MixMax glitches and for whatever reason doesn't track certain emails. It doesn't happen frequently enough for it to be a big issue. Also, you have to have MixMax installed on every computer you are sending emails from for the tracking to work. This can be a pain- I really wish it was just automatically hooked up to gmail so no matter what laptop you were using, it would track your emails.
Reviewer Source 
Source: Capterra
April 24, 2018
Fred M.
Grand Poo-bah
Professional Training & Coaching, Self-employed
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 16, 2018

“Why I love Mixmax”

ProsIn this busy world of nobody answering their phones, email is the best was to get your name in front of people. The problem is; we're all getting flooded with emails and if we don't reply right away it goes down further into our inbox...and forgotten. The best thing about Mixmax is their sequence feature. You send out a template email and if the recipient doesn't respond another goes out and another...as many as you want until you get a response! What a time saver this is! No more trying to remember if they responded, having to write another email and son on. And that feature is just the tip of the iceberg. So much good stuff in here...just get it!
ConsWould love for it to integrate with my CRM (Zendesk Sell) but that's a minor thing.
Reviewer Source 
Source: Capterra
November 16, 2018
Vincent T.
CEO / Digital Marketing Director
Unspecified
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
7/10
Source: Capterra
June 6, 2017

“I been wanting something like this, forever. One Real Gripe.”

ProsHas its' own Calendly-like functionality built in! Can not only view if someone opened a multi-recipient email but tell WHO it was, no more "Someone opened" (I'm looking at you Hubspot). The schedule emails feature is the most robust out of a bunch of tools I tried in the past. This tool was originally referred to me as a great template/canned response maker but it really is the other features that stuck out to me most. SO MANY GOOD FEATURES! FAVORITE PRO: It makes Gmail-Interface much smoother feeling and faster-seeming.
ConsReminders and follow ups as well is great - but I really can't tell the difference between the two features. Some features feel a bit "bloat-y" - Yarn?! What the, is that?A little too ahead of the curve on that one. UNFAVORITE CON: To completely eliminate the rest of their branding "Not using mixmatch yet?" from some of their neat tools, you have to get their highest-paid plan for $65/month. That is absolutely ridiculous. I thought I was being generous paying $29 a month for this tool because I fell in love with it, "where has this been all my life?" I Tweeted. But really you should at least take out the rest of the branding at that price point. It keeps deleting email drafts with no resolution, killing days of productivity.
Source: Capterra
June 6, 2017
Verified Reviewer
Marketing and Advertising, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
January 9, 2019

“Free Version Helpful, But With Issues”

OverallIt has a lot of advanced functionality, but the basic scrolling issues and popup made it annoying over time.
ProsI liked that I could integrate my calendar availability into an email just by typing /a. My Google calendar would pop up and I could decide which time slots I wanted to tell the email recipient I had available. Those slots would then appear in the email with a button for them to book a time.
ConsWhen I was replying to an email and wanted to scroll down through their original content, MixMax just fights you on the scrolling movement down. It's why I eventually uninstalled the software because I just hated not being able to easily scroll down. Also, whenever the mouse hit the wrong part of the top right side of the email compose screen, there would be a popup that came up and blocked the screen. I frequently had to stop and click it to continue writing. It drove me nuts.
Reviewer Source 
Source: Capterra
January 9, 2019
Kevin I.
Director
Management Consulting, Self-employed
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 13, 2018

“When technology actually works for you”

OverallAs someone who works as an individual consultant, MixMax has given me bandwidth I didn't have before in calendaring, managing email, and other administrative tasks generally relegated to an assistant. I've tried many applications that promise to increase productivity, but few have like this one.
ProsThe product seamlessly integrates into Gmail, and makes tasks that would be back-and-forth such as calendaring and templates nearly instant. The functionality around email reminders has made inbox management effortless, and it makes me look like I have a better memory and follow-up capability than I really do. It expands my own capacity immensely.
ConsThe only complain I have about this software is one that I was able to address with the help of the customer support, notably that the email tracking can lead to emails hitting others spam filters. With the help of customer service FAQ, I was able to get past this with a few tweaks.
Reviewer Source 
Source: Capterra
November 13, 2018
Kara F.
Director
Non-Profit Organization Management, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 13, 2018

“I don't know what I'd do without Mixmax!”

OverallA major business problem I had before I used Mixmax was the inability to know whether my communications with clients were being received, read, acknowledged and downloaded. Mixmax helps me have a much better read on the engagement level I have with different clients, and helps me know which channel to use to progress the relationship.
ProsBeing in a sales role, it's important I see how my prospects and clients are interacting with my emails. It's useful to know whether they've opened, clicked, downloaded, and also how many times and what days/times they've opened the email. It is a proxy for how serious they are about our communications and moving forward with a sale.
ConsSetting Mixmax reminders isn't as intuitive as I'd like, but once you figure it out, it makes sense.
Reviewer Source 
Source: Capterra
November 13, 2018
JOSEPH B.
PRESIDENT
Accounting, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 13, 2018

“MixMax - great value for the money”

OverallMixMax is an essential part of my everyday communication with clients, as well as follow up and mass distribution of information to them. It's a one stop shop for my needs in those regards, and I have recommended to several of my clients.
ProsThe program provides as advertised, and is very diligent in not only adding new useful features but also keeping us apprised of them.
ConsQuite honestly, I do not have any negatives that come to mind easily. Perhaps the "sequence" function could be a bit clearer as to the process. But that's probably just nit picking.

Vendor Response

By Mixmax on November 21, 2018
Thanks for the review and for recommending us to your clients!
Reviewer Source 
Source: Capterra
November 13, 2018
Verified Reviewer
Computer Software, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 14, 2019

“Very satisfied”

OverallPeople spend a lot of time doing emails - most business goes through emails. Mixmax has helped us be more efficient and build scalable processes.
ProsThe feature we enjoy the most is being able to predict the best time send an email. This improves the response rate. Scheduling call by sharing the calendar on the body of the email is tremendous help as well. Support has also been super quick and extremely informative. They know what they are doing.
ConsSometimes the chrome extension for gmail does not display clicks and other metrics and one has to login to the mixmax website for a detailed view. In addition, it is not always straightforward adding special packages (e.g., custom branding).
Reviewer Source 
Source: Capterra
April 14, 2019
Francis P.
Sales Specialist
Internet, 5001-10,000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 28, 2019

“Upgrade your e mail”

OverallWith MixMax I am able to be more effective and automate my e mail to increase productivity and boost sales. I strongly recommend it!
ProsMixMax is the best. I highly recommend it to everyone. Basically, it will make your e mails process more efficient. You can make your available free times for a call, due to Google calendar integrations. Also, it will check your grammar, spelling, remind you to follow up on lost e mails It is basically a productivity machine.
ConsYou need to pay for the full version, but the free version provides all the basic functionalities. The only con would be that reminders on un replied mails spam your inbox. Notifications could be improved there.
Reviewer Source 
Source: Capterra
February 28, 2019
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Mark M.
Librarian
Higher Education, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 19, 2018

“Great timesaver and reminder”

OverallMy overall experience with Mixmax has been outstanding and I use it everyday.
ProsMixmax has many great features, but I use it most to remind me of e-mails that I need to send.
ConsWhile it is great for tracking customers, I would like to see it available for those of us who do not need to track the opening of e-mails. I don't need my colleagues to know that I am checking in on whether they read their e-mails or not.

Vendor Response

By Mixmax on December 20, 2018
Thanks for the review. It sounds like you want to turn off email tracking. If that's correct, email tracking is a feature that can be turned off.
Reviewer Source 
Source: Capterra
December 19, 2018
Spencer K.
Marketing Manager
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 6, 2018

“I love this application!”

OverallMade me far more productive.
ProsThe reminder features on it for for emails are amazing. I mean people used to just not reply to my emails and I couldnt keep track of everything going on as I was constantly working on multiple projects. This totally solved it and I would not be able to be even 1/15 as productive without this software.
ConsIt sometimes has odd bugs in the email client, I am not sure why but for the most part it seems like that has been resolved. I havent seen any issues in awhile.
Reviewer Source 
Source: Capterra
February 6, 2018
Matt J.
Account Executive
Computer Software, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 24, 2018

“Super clean scheduling, sequences, email”

OverallIncredible service. Get the white-labeled version!
ProsMixmax does it all! It is very easy for me to embed my calendar into emails so my clients can find an opening. I can also create sequences so my clients are contacted at the right time, saving me loads of time.
ConsIt has a steep learning curve, but that learning curve is worth it!

Vendor Response

By Mixmax on August 27, 2018
Matt -- Glad you like Mixmax! If you are on the Growth or Enterprise plan, check out our rules to help you be even more efficient! https://success.mixmax.com/article/191-rules Thanks
Reviewer Source 
Source: Capterra
August 24, 2018
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JP. P.
CEO / Founder
Graphic Design, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 12, 2019

“Easy to integrate with Gsuite”

OverallIt's been a great experience since day 1. I am particularly using the templates feature of the free version which optimizes my day like a champ. I get instant notifications when people open my emails and I can easily keep track of the lead. I highly recommend this tool!
ProsThis sales/marketing tool works like a marvel when integrated with Gsuite. The control panel is very easy to use and the free version gives you a lot of very useful features.
ConsThe way they attach attachments on emails.
Reviewer Source 
Source: Capterra
April 12, 2019
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Tim T.
Head of Sales and Partnerships
Internet, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 17, 2018

“Absolutely fantastic, really!”

ProsI can't rave about MixMax enough. We used Yesware for years and it worked great, bu MixMax really blew it out of the water. The day-to-day features we use the most are easily adding availability to emails where customers can book in one click, scheduling reminders, and the Salesforce integration. I'd say though, what we like most, is the reporting. Being able to see activity and also see when reminders are set to bounce back so you can redistribute if you have too many is super helpful. I'd highly recommend giving a trial for a spin. I don't think you'll turn back!
ConsTwo nice-to-haves would be to be able to trigger automations on data directly from salesforce and being able to have a bit more advanced user permissioning for admins.
Reviewer Source 
Source: Capterra
January 17, 2018
Romain T.
Sales Exec
Information Technology and Services, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 22, 2019

“Loved it as a 'free' user - In the process of getting it approved in my company”

OverallVery good indeed !
ProsEase of use, email tracking is an awesome feature for sales and also being able to easily share huge file without having to deal with the nightmare that is google docs sharing functionalities.
ConsDidn't really the calendar propositions but it could be nice to have. Didn't have a lot of use for the templates and thought it was a bit complicated to manage. A tutorial would be great for this !
Reviewer Source 
Source: Capterra
February 22, 2019
Joshua L.
Vice President
Food & Beverages, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 19, 2019

“Keeping organized”

OverallWe are a fast paced business that speaks to many clients a day with the requirement to send emails and then follow up accordingly. With hundreds of these clients that we're juggling, we've found the Mixmax sequence tool invaluable to keep things going without missing a step. I'd say it's paid for itself with the business we've already got from the sequencing.
ProsI searched for many weeks trying to find the best sequencing platform that works for our business. There are hundreds of options out there, but only Mixmax was able to perform every function I need and some I didn't realize I needed!
ConsIt's costly to add users or to share templates to your team. Some of our team have limited roles and don't need the full platform so it would be nice to see more a la carte options that could save us money.
Reviewer Source 
Source: Capterra
February 19, 2019
Janine J.
Director of Customer Success
Information Technology and Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 20, 2018

“Great Product - Especially for teams”

OverallMixmax is great for sharing templates, sending targeted bulk emails quickly and gaining insight into analytics
ProsGreat for creating templates and streamlining bulk emails I like that you can share templates with team members Integrations is nice Love the visibility into the metrics
ConsI wish it integrated with more products. Other than that, I think it's great and very useful.

Vendor Response

By Mixmax on November 26, 2018
Thanks for the review. What products would you like to see integrated with Mixmax?
Reviewer Source 
Source: Capterra
November 20, 2018
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Rustin R.
President
Machinery, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 15, 2018

“My beloved dog Bella or Mixmax? I guess I'll go with Mixmax”

ProsGame changing time saver and enhancement for email, accessible user interface, real support and attention customers. Mixmax fills in the gaps where Gmail falls short and has proved itself to be an invaluable aid to my company's sales and management tasks.
ConsA bit pricey, though I grudgingly admit probably worth it. Needs the addition of several features, including message deletion and mobile app support.
Reviewer Source 
Source: Capterra
May 15, 2018
Tracy N.
Recruiting Manager
Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 13, 2018

“Great e-mail productivity tool!”

OverallHelped my team and I manage our inbox, how many e-mails were sent, who clicked on what links in our e-mails, etc. We used from a candidate sourcing standpoint and to manage e-mails that went unanswered, kind of like a task manager.
ProsMixmax is easy to use for managing e-mails, tracking e-mails, sending in bulk. Very helpful when reaching out to the masses and wanting to track who clicks on what e-mails. Also very useful for setting reminders to bring messages back to your attention when people don't answer them.
ConsHad some buggy issues with having to install and re-install but customer support was great and walked me through each step. From an enterprise standpoint, they are also very flexible and open to feedback and implementing features that customers are looking for.
Reviewer Source 
Source: Capterra
March 13, 2018
Dan E.
Director of Sales
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
2/5
Reviewer Source 
Source: Capterra
September 13, 2017

“MixMax is a great sales tool overall. ”

ProsMixMax has many features that are exceptional for sales. My favorite feature is the ability to share your calendar availability with prospective clients. This feature cuts out the unnecessary email(s) when trying to schedule a meeting. Once a slot is selected, the appointment automatically posts on my calendar. I have seen increased response rates as a result of this feature.
ConsThe expense associated with the premium features. The limitations on email tracking is certainly a drawback as well as the sheer expense of having a full sales team on MixMax.
Reviewer Source 
Source: Capterra
September 13, 2017
Avishay S.
Managing Partner
Venture Capital & Private Equity, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 6, 2019

“Taking scheduling to the next level”

OverallI've been using Mixmax for a while now, both as a user as well as an end client (as a guest) and I recommend using it very much so.
ProsThe fact that you can add your entire itinerary for people to choose from to all of your emails is an amazing feature, which also doesn't make the guest disengage with current operations, in comparison with other programs.
ConsThe fact that Mixmax is only available for Gmail is problematic and forces people to connect all their email accounts to Gmail before they could enjoy the joys of scheduling with ease.
Reviewer Source 
Source: Capterra
May 6, 2019
Verified Reviewer
Building Materials, 5001-10,000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 24, 2019

“Mixmax works great with Gmail”

OverallWe're very pleased with our usage of Mixmax!
ProsIntegrates seamlessly with Gmail, and takes almost no effort to set up and get running. The features that involve integrating with your calendar apps are amazing as well. You can easily set reminders and add dates in with a snap. There's also a good amount of variety for making follow up reminders, and adding other people to the reminders as well. All in all, very solid
ConsThe mobile capabilities of Mixmax are much less than that on desktop/laptop. A lot of features are missing and you simply can't do as much. Though it integrates well with Gmail, I wish there were more options for the software to integrate with other outside applications. It would very much increase Mixmax's usability overall

Vendor Response

By Mixmax on April 26, 2019
Hi - Thanks for the review. At this time we don't have a mobile app so that's why you are limited to functionality on a mobile device. We integrate with applications beyond Gmail - Salesforce, Pipedrive, Zoom, Slack, DocuSign, Vidyard, Typeform, Greenhouse just to name a few. Is there a specific application you are looking for with regards to integration?
Reviewer Source 
Source: Capterra
April 24, 2019
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Matt Z.
Official Member
Civic & Social Organization, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 4, 2019

“The Email Swiss Army Knife”

ProsMixmax has changed the way I do email. The enhanced compose and reminder features alone is worth the money. Overall I am a big fan of all the email options they have crammed into one low monthly price. Other services might do a couple things better but Mixmax has 3-5x more features.
ConsWith a massive feature set comes lack of quality and you can see that at times with Mixmax. But their dev team is always improving and I am impressed by their ability and quickness to fix any issues that arise.
Reviewer Source 
Source: Capterra
February 4, 2019
Verified Reviewer
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
3/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 4, 2018

“Excellent email tracking, One click meeting tool!”

OverallI know exactly who opens my email and when.
ProsI love the mixmax tool. The sequence email features, the preview and tracking tools - all of it. I use mixmax daily. Not sure I could live without it honestly.
ConsI am using the Small Business option which is the middle of the road option as I don't need to integrate with salesforce. I hate that I can't hide the mixmax branding when sending out sequence emails and calendar appointments. I am a paying customer but not compensated for branding them. I've mentioned this to customer support but they kind of blew me off. I love this tool but if someone came out with something comparable and made this slight adjustment, I'd switch.
Reviewer Source 
Source: Capterra
April 4, 2018
Verified Reviewer
Entertainment, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 6, 2019

“I know you read my email”

ProsLove that I can see when someone has read my email I can save my specific signature for each email account I can save email templates MUCH better fonts to choose from so I can really make my emails stand out
ConsThere's really nothing I don't like about this app. It works great for my needs
Reviewer Source 
Source: Capterra
August 6, 2019
Nick G.
Founder
Consumer Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 21, 2019

“Supercharge email”

ProsScheduling, templates, good value for money
ConsCan clash with other plugins. Freemium to paid is quote a jump

Vendor Response

By Mixmax on February 26, 2019
Thanks for the review. Wanted to address your comment 'Can clash with other plugins'. Mixmax 2.0 may fix this issue. If you are using Mixmax 2.0 and still experiencing clashes with other plugins please reach out to our support team - success@mixmax.com.
Reviewer Source 
Source: Capterra
February 21, 2019
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Melissa G.
Licensed Realtor
Real Estate, Self-employed
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 14, 2018

“Mixmax Makes My Job Easier”

OverallI have been using Mixmax for over a year. I don't know if I would be willing to do my job without it!
ProsI don't use all of the functionality for my role, but Templates Feature, Read Receipts, Reminders and Send Later Feature is enough for me to invest in this product. It saves me hours of work time each year and makes me look like a rock star to my clients and colleagues.
ConsWhen I update my software, it occasionally kicks me out. Nothing awful that doesn't fix itself quickly.
Reviewer Source 
Source: Capterra
November 14, 2018
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Edward M. S.
Legal Solutions Consultant
Internet, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 2, 2019

“Great email tracker”

ProsEasily tracking opens / clicks and scheduling emails to be sent at later dates + saving email templates for use.
ConsSometimes not sure of the accuracy when tracking clicks. I've had emails responded to that never showed they were opened by the receiver.
Reviewer Source 
Source: Capterra
April 2, 2019
Julie W.
Executive Director
Education Management, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 27, 2018

“Life saver”

OverallAs a staff of one-and-a-half, Mixmax enables us to support our customers with a level of timeliness we would not be able to muster with old fashioned type-and-response email. This makes our customers feel taken care of, and makes us feel sane! Thanks.
ProsLove the ability to send sequenced email messages! This helps with both coaching AND automated followups to emails from which I receive no initial response. Also, the ability to insert a poll directly into the email is a great help to busy customers.
ConsWithin the sequencing tool, there is currently no way to change the order of the emails. Right now I am forced to recreate a sequence. Also, partially due to this gap, there is a need to be able to fully delete old sequences instead of just archiving.

Vendor Response

By Mixmax on November 30, 2018
Thanks for the review. Will pass on your product suggestion on the sequences.
Reviewer Source 
Source: Capterra
November 27, 2018
Verified Reviewer
Computer & Network Security, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
November 14, 2018

“MixMax is the perfect tool for Sales ”

OverallGreat experience. Highly recommended
ProsGreat features Easy to use although some features are a little more difficult to master like drip campaigns
ConsInability to use WiseStamp. MixMax signature feature is too basic The option to remove the mixmax logo is too expensive

Vendor Response

By Mixmax on November 21, 2018
Thanks fo the review. Will pass on the request for Wisestamp integration to our product team. You can import signatures into Mixmax. Did you try to import your WiseStamp signature into Mixmax?
Reviewer Source 
Source: Capterra
November 14, 2018
Nicole F.
Business development executive
E-Learning, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 5, 2018

“Making marketing campaigns easier !”

OverallCustomer service is great, quick replies. Overall great product
ProsSequences of emails Rules for different leads Personalisation of emails Automated follow ups Easy to upload hundreds of contacts Saving email templates Gmail extension Delegated sending
ConsSometimes can be buggy Delegated sending doesn't work every time

Vendor Response

By Mixmax on September 6, 2018
Thanks for the review! Feel free to send us more information on your issue with delegated sending so that we can help resolve the issue.
Reviewer Source 
Source: Capterra
September 5, 2018
Verified Reviewer
Computer Software, 11-50 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
4/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
August 16, 2018

“Promising - but needs work”

OverallMost of my email marketing activities are run through Mixmax. It is really economical because it doesn't have a cap or limit on number of contacts you can upload unlike most of it's competitors. But be warned, there are a few annoying bugs with the tool that you might consider before choosing to lock down on Mixmax.
ProsBeen using Mixmax for almost a year now. It is very economical given the whole slew of features it has got. My most used feature is the Sequence and the ease of putting out templates for the same. It's smooth and runs like a breeze from uploaing your CSV file to running targeted campaigns.
ConsAlthough, it solves my primary requirement of scheduling drip campaigns using the Sequence feature, but it fails to give accurate results. In more than one occasion, I have found detail analytics to be not very accurate. Have also come across other bugs which has compromised my client relations at times. But there support team is very active would help you resolve these issues - in case you find them. Also, not a big fan of their UI. Not much of a complaint but a suggestion to the product guys at Mixmax - come up with designs that inspire the user. As of today, it's quite dull.
Reviewer Source 
Source: Capterra
August 16, 2018
Don T.
Director of Strategic Partnerships
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
July 18, 2017

“This is a beautiful email client that allows me to wow my network every time.”

ProsI can brand everything with our colors and typefaces. The scheduling tool is amazing and the way it displays in the email is beautiful.
ConsI don't like how many of the features are locked up in the free version, but I guess it just shows how much value they're adding for me that I want them!
Source: Capterra
July 18, 2017
Rebecca H.
Owner
Marketing and Advertising, Self-employed
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
May 23, 2017

“Works within my Gmail and is awesome”

ProsI use the thumbtack, and also the snooze. It tells me who opened and read my emails along with also allowing me to show times people can meet with me within an email. Lots of features in the lower priced tiers. One day I want to upgrade and have even more awesome stuff.
Conswish the upgrade wasn't so expensive. will just have to wait until another day to upgrade. I have come close a few times but that price jump is just too much.
Source: Capterra
May 23, 2017
Verified Reviewer
Internet, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 25, 2019

“Great email marketing automation tool”

ProsGreat add-in to daily Gmail activities. Useful for email automation (scheduling, click tracking, analytics) that can really drive value during marketing activities.
ConsWould be great if it had deeper CRM-like features. This means we're forced to purchase both Mixmax and Hubspot to fulfil all of our needs.

Vendor Response

By Mixmax on April 29, 2019
Hi -- Thanks for the review. If you have specific ideas for some CRM-like features please send them along.
Reviewer Source 
Source: Capterra
April 25, 2019
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K.C B.
Key Account Manager
Wholesale, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 14, 2018

“A bit creepy - A lot awesome!”

ProsMixMax is extremely useful to me in my sales roles where 90% of communication with my accounts is via email. Being able to see when customers and teammates open an email , click links and download attachments is priceless. I also love the templates and reminders.
Consit is a bit creepy when I open a email chain in Gmail - sometimes it logs me viewing the email chain as though the recipient is viewing the email chain. This can lead to some confusion. I wish there were a mobile version as I do send a lot of emails from my phone
Reviewer Source 
Source: Capterra
November 14, 2018
Jeremy M.
Founder
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 9, 2018

“Best Gmail extension ever, if you were to get one extension this would be it.”

ProsBeen using Mixmax for years and was probably one of their first thousand users. Between read receipts and email footers and the dozens of other features they include I'd say Mixmax is one of the best software purchases I've ever made
Reviewer Source 
Source: Capterra
February 9, 2018
Shane J.
Account Executive
Real Estate, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 24, 2017

“Love it!”

OverallThis is an integral tool for any salesperson. There's no doubt that it's helped me close more deals, because of the insight it gives me.
ProsThis is the best email tool available to a salesperson. I love the sequence functionality that allows me to automate my prospecting emails. Plus the insight I get from the engagement with my email is a huge advantage when following up with calls to that person. Can't recommend this enough.
Reviewer Source 
Source: Capterra
August 24, 2017
Max B.
Owner
Music, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
May 2, 2017

“MixMax probably saves me from having to hire another admin, no joke.”

OverallIt keeps me from having daily nervous breakdowns...no seriously, there are two types of people in this world: those who use mixmax and those who struggle with communication. its that simple.
ProsI use Sequences, Templates and Scheduler every damn day. And the amazing customer service is ridiculous. I regularly recommend features and they put them right into the dev queue.
ConsI used to absolutely hate the fact that you couldn't send the same sequence to the same email address more than once. But i told them about my use case and they implemented a toggle to fix it. So now my life is about 8-10x better.
Source: Capterra
May 2, 2017
Verified Reviewer
Marketing and Advertising, Self-employed
Used the software for: I used a free trial
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 13, 2019

“Such good stuff ”

OverallI LOVED MixMax. But I can accomplish the same thing with Streak (free) and Gmail's canned responses (also free) and my booking software (I need it anyway for other things). So I sadly said goodbye. :( That said, if my biz was focused on cold outreach I would go back in a heartbeat.
ProsMy very favorite feature was that it'd track open times according to the recipient so you can learn best send times. That was super cool and useful. All the features are just so good and work together so nicely. The dashboard is really sleek and intuitive.
ConsI was very confused what features would be included in the actual paid plan. I was using MixMax with 3 different emails and each one had a randomly selected plan. It was very confusing.
Reviewer Source 
Source: Capterra
February 13, 2019
Verified Reviewer
Retail, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: GetApp
January 6, 2019

“Too eager to offer its services to people I email.”

ProsEasy to use. Increases productivity. Great Analytics Customizable Integrated well with Gmail Affordable
ConsBEWARE, when you send test emails during the trial to see what they'll look like for your recipients, the pushy nudges that offer Mixmax to your recipients will not appear because the trial has full access and no Mixmax branding. Even if you choose a paid plan, Mixmax will push its services to people you email. I counted at least 3 attempts and cringed knowing my recipients were getting nudged to try a new app when I sent them emails/invites. I was on the 2nd tier of a paid plan and told that I have to upgrade more if I don't want those messages appearing. In my opinion, it's tacky. I can understand if I was on a free plan. I love the app. I just wish it wasn't so pushy to my recipients. -Sometimes the app is slow -Sometimes sending takes longer than usual
Reviewer Source 
Source: GetApp
January 6, 2019
Verified Reviewer
Legal Services, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 20, 2018

“Fantastic tool”

ProsI like the ability to schedule meetings easily and this app saves me tons of time in terms of limiting the back and forth between recipients
ConsNothing comes to mind, I like the functionality.
Reviewer Source 
Source: Capterra
November 20, 2018
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Michael E.
VP of Celebrity Partnerships
Marketing and Advertising, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 21, 2018

“Mixmax is my bff”

OverallBeautiful dashboard and super easy to use. This gave me a whole new outlook on my email data
ProsVery easy to use as well as learn new features.
ConsVery minor details, but the extension was conflicting with salesforce's extension in chrome.

Vendor Response

By Mixmax on September 27, 2018
Thanks for the review and glad that 'Mixmax is your BFF'. If you're on the Growth plan and you're not using our workflow features, check them out - they will change your live!
Reviewer Source 
Source: Capterra
September 21, 2018
Verified Reviewer
Apparel & Fashion, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 16, 2018

“Love this”

OverallIt's been great. I use it and pay for it even though I don't even use all of the features.
ProsIt changed the way I do my job! It's also very easy to use.
ConsPaying money for it, but I think that's inevitable.
Reviewer Source 
Source: Capterra
November 16, 2018