Who Uses This Software?

Mixmax is perfect for large inbound & outbound sales teams, recruiters, entrepreneurs, customer success, and real estate professionals.


Average Ratings

117 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.00/month/user
    See pricing details
  • Pricing Details
    We have 3 tiers of pricing and charge per user.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • Mixmax
  • mixmax.com/
  • Founded 2015
  • United States

About Mixmax

Want to see open rates as high as 70% and reply rates over 50% for your outbound sales emails? Then try Mixmax -- a Gmail-based sales productivity application that converts prospects into customers with engaging 1 to 1 communication, personalized email at scale and workflow automation to automate your day. Features like 1 click scheduling, email tracking, templates, sequences, CRM sync, direct dial from Gmail, helps you get more done with less effort. Mixmax-imize your team's impact!


Mixmax Features

  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting
  • A/B Testing
  • Audience Segmentation
  • Campaign Management
  • Event-Based Notifications
  • Location Tracking
  • Team Management
  • Auto-Dialing
  • Call List Management
  • Call Recording
  • Campaign Management
  • Dashboard
  • Data Management
  • Lead Capture
  • Lead Distribution
  • Lead Scoring
  • Performance Management
  • Call Management
  • Campaign Management
  • Channel Management
  • Commission Management
  • Contact Management
  • Contract Management
  • Customer Database
  • Email Marketing
  • Field Sales Management
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Proposal Generation
  • Referral Tracking
  • Sales Forecasting
  • Territory Management

Mixmax Reviews Recently Reviewed!


Great product! A few tweaks can make it Great

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Love the ease of use and that it's embedded in gmail

Cons: 1) when sending email via Mobile you lose all MixMax features/capabilities. Really huge gap

2) unlike Calendly, the calendar function double books since it doesn't update your availability in real time e.g. if I send availability to a client for Nov 26th and they don't read the email until above 28th (and that time gets filled in between it shouldn't be possible to schedule. Calendly works beautifully in this regard. If MixMax fixed this I would get rid of my calendlu account but too many scheduling kinks due to poor coding/functionality to prevent double bookings in real time. Should be integrated with calendar so when times are I long available they are deactivated.

3) need more CRM integration options. Salesforce is cool but a giant for small business owners. Look into nimble CRM startups that are popular or create your own option

4) integrate with social media so we can easily access email recipient profiles like Rapportivr

Overall: Good!

Vendor Response

by Mixmax on November 28, 2018

Thanks for your review! Please let us know what CRMs you would like us to integrate with. You mention Salesforce and we have an integration with Pipedrive and Copper (which are both CRMs for smaller businesses). Feel free to visit success.mixmax.com for more information on these integrations. With regards to the calendar double booking, please make sure that you have the 'prevent double' booking' feature turned on. You can find more information here: https://success.mixmax.com/article/41-prevent-double-booking

If you do have this option turned on, let us know.

For mobile -will pass those on to our product group.

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MixMax gives me my sanity and time back

Nov 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the calendaring features and reminders on emails. I completely eliminated any back and forth on scheduling meetings in my personal life and work for 90% of cases. I'm in a services business so I'm scheduling time weekly. I no longer have it on my mind to follow up with people with new times or dates. They can just schedule time at will in really easy to manage times on my calendar. Plus if I really did want to make sure they scheduled, I can just have MixMax remind me in a week to follow-up with them if they haven't responded yet. It frees my mind up SO MUCH.

Cons: I don't like that it has an advertisement on my website for the calendaring widget. I'm fine to endorse MixMax but it just doesn't fit my brand. It's also not the best UI for my clients. It's not super easy to navigate times on mobile past a certain point.

Overall: I run my own coaching business. I wouldn't be able to do what I do without MixMax. I also love how they keep adding features. As my business grows, I know I can keep relying on MixMax to continue adding the functionality I needed, without being pushy or cheesy. I highly recommend to everyone I work with.

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Take your E-mail to the MAX! (MixMax Review)

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I have pretty basic needs when it comes to emailing, but I do it often. Mixmax helps me stay on top on my many communications, allowing me to see who has opened (viewed) the emails I've sent, and how many times, which better enables me to navigate where things stand in the communication process. I can't tell you how many times that feature alone has saved my behind. I also utilize the templates, as I often need to send out messages with identical content. Templates save me time and energy.

Cons: Even with the privacy assurances, there is something a bit unnerving to click buttons to "Allow" an outside app complete control over your email communications. If I was sending any information I deemed even remotely sensitive, I might think twice about using this, or any outside service.

Overall: I was an early adopter of Mixmax, and was able to speak directly with the founder via screen share and give feedback about my user experience. It says a lot about an organization when the head honcho is taking time out of their day to personally get data from their customers to improve their product.

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Every High Achiever Needs Mixmax

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love Mixmax because it complements all of the things I'm already doing with email, marketing, sales and scheduling apps. Mixmax supercharges my GMail inbox as an extension of my most used apps, like Salesforce, and makes it easy to see how I'm performing. Recipients of my Mixmax-powered emails are A LOT more likely to interact with my content, polls and scheduler than on other similar providers. I'm a free agent expert and work with a LOT of companies. I only wish more of my colleagues used Mixmax so we could implement some of the workflows in more situations.

Cons: Honestly, the only thing I've encountered about Mixmax is that not enough people are using it yet. My projects usually have digital transformation as a key driver, but my SME partners aren't yet using it. It's hard to imagine email without Mixmax. Every digital pro with a customer- or client-facing email workflow should get it!

Overall: Any pro who starts the day with email deserves Mixmax!

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I couldn't run my business without MixMax

Feb 14, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to create templates and "sequences" (automated series of templates) is crucial in this Chrome extension that takes gmail to a whole new level. Additionally, the ability to set follow-up reminders and next action steps automatically on an individual email make this a life saver. Email boxes aren't meant to be to-do lists... Mixmax allows me to review, reply, and set a next action all at once in an email and then file it away so it's not sitting in my inbox. There are fun aspects as well with 'enhancements' that allow me to insert gifs, polls, emojis, videos etc right into my emails.

Cons: This software is great for sending one-off meeting time/date options to someone via email. It doesn't have enough full calendar functionality to replace something like Acuity or Calendly as an outside meeting planner tool when you have many different types of standard meetings on a regular basis.

Vendor Response

by Mixmax on February 15, 2019

Thanks for your review. Would be interested in learning more about your calendar requirements.

I love MixMax and all of its capabilities.

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I LOVE how easy it is to track email opens in great detail. There are so many great features for such a good price. The features i use most besides email tracking is the ability to schedule emails and create email templates. I use both those features on a daily basis and I really don't know what I would do without it.

Cons: Sometimes MixMax glitches and for whatever reason doesn't track certain emails. It doesn't happen frequently enough for it to be a big issue. Also, you have to have MixMax installed on every computer you are sending emails from for the tracking to work. This can be a pain- I really wish it was just automatically hooked up to gmail so no matter what laptop you were using, it would track your emails.

Overall: Being able to track, schedule, and templatize emails.

Why I love Mixmax

Nov 16, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In this busy world of nobody answering their phones, email is the best was to get your name in front of people. The problem is; we're all getting flooded with emails and if we don't reply right away it goes down further into our inbox...and forgotten.

The best thing about Mixmax is their sequence feature. You send out a template email and if the recipient doesn't respond another goes out and another...as many as you want until you get a response!

What a time saver this is! No more trying to remember if they responded, having to write another email and son on.

And that feature is just the tip of the iceberg. So much good stuff in here...just get it!

Cons: Would love for it to integrate with my CRM (Zendesk Sell) but that's a minor thing.

I been wanting something like this, forever. One Real Gripe.

Jun 06, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Has its' own Calendly-like functionality built in! Can not only view if someone opened a multi-recipient email but tell WHO it was, no more "Someone opened" (I'm looking at you Hubspot). The schedule emails feature is the most robust out of a bunch of tools I tried in the past.

This tool was originally referred to me as a great template/canned response maker but it really is the other features that stuck out to me most.

SO MANY GOOD FEATURES!

FAVORITE PRO: It makes Gmail-Interface much smoother feeling and faster-seeming.

Cons: Reminders and follow ups as well is great - but I really can't tell the difference between the two features.

Some features feel a bit "bloat-y" - Yarn?! What the, is that?A little too ahead of the curve on that one.

UNFAVORITE CON: To completely eliminate the rest of their branding "Not using mixmatch yet?" from some of their neat tools, you have to get their highest-paid plan for $65/month. That is absolutely ridiculous. I thought I was being generous paying $29 a month for this tool because I fell in love with it, "where has this been all my life?" I Tweeted. But really you should at least take out the rest of the branding at that price point. It keeps deleting email drafts with no resolution, killing days of productivity.

When technology actually works for you

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product seamlessly integrates into Gmail, and makes tasks that would be back-and-forth such as calendaring and templates nearly instant. The functionality around email reminders has made inbox management effortless, and it makes me look like I have a better memory and follow-up capability than I really do. It expands my own capacity immensely.

Cons: The only complain I have about this software is one that I was able to address with the help of the customer support, notably that the email tracking can lead to emails hitting others spam filters. With the help of customer service FAQ, I was able to get past this with a few tweaks.

Overall: As someone who works as an individual consultant, MixMax has given me bandwidth I didn't have before in calendaring, managing email, and other administrative tasks generally relegated to an assistant. I've tried many applications that promise to increase productivity, but few have like this one.

I don't know what I'd do without Mixmax!

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being in a sales role, it's important I see how my prospects and clients are interacting with my emails. It's useful to know whether they've opened, clicked, downloaded, and also how many times and what days/times they've opened the email. It is a proxy for how serious they are about our communications and moving forward with a sale.

Cons: Setting Mixmax reminders isn't as intuitive as I'd like, but once you figure it out, it makes sense.

Overall: A major business problem I had before I used Mixmax was the inability to know whether my communications with clients were being received, read, acknowledged and downloaded. Mixmax helps me have a much better read on the engagement level I have with different clients, and helps me know which channel to use to progress the relationship.

Free Version Helpful, But With Issues

Jan 09, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I liked that I could integrate my calendar availability into an email just by typing /a. My Google calendar would pop up and I could decide which time slots I wanted to tell the email recipient I had available. Those slots would then appear in the email with a button for them to book a time.

Cons: When I was replying to an email and wanted to scroll down through their original content, MixMax just fights you on the scrolling movement down. It's why I eventually uninstalled the software because I just hated not being able to easily scroll down.

Also, whenever the mouse hit the wrong part of the top right side of the email compose screen, there would be a popup that came up and blocked the screen. I frequently had to stop and click it to continue writing. It drove me nuts.

Overall: It has a lot of advanced functionality, but the basic scrolling issues and popup made it annoying over time.

MixMax - great value for the money

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The program provides as advertised, and is very diligent in not only adding new useful features but also keeping us apprised of them.

Cons: Quite honestly, I do not have any negatives that come to mind easily. Perhaps the "sequence" function could be a bit clearer as to the process. But that's probably just nit picking.

Overall: MixMax is an essential part of my everyday communication with clients, as well as follow up and mass distribution of information to them. It's a one stop shop for my needs in those regards, and I have recommended to several of my clients.

Vendor Response

by Mixmax on November 21, 2018

Thanks for the review and for recommending us to your clients!

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Great timesaver and reminder

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mixmax has many great features, but I use it most to remind me of e-mails that I need to send.

Cons: While it is great for tracking customers, I would like to see it available for those of us who do not need to track the opening of e-mails. I don't need my colleagues to know that I am checking in on whether they read their e-mails or not.

Overall: My overall experience with Mixmax has been outstanding and I use it everyday.

Vendor Response

by Mixmax on December 20, 2018

Thanks for the review. It sounds like you want to turn off email tracking. If that's correct, email tracking is a feature that can be turned off.

I love this application!

Feb 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The reminder features on it for for emails are amazing. I mean people used to just not reply to my emails and I couldnt keep track of everything going on as I was constantly working on multiple projects. This totally solved it and I would not be able to be even 1/15 as productive without this software.

Cons: It sometimes has odd bugs in the email client, I am not sure why but for the most part it seems like that has been resolved. I havent seen any issues in awhile.

Overall: Made me far more productive.

Super clean scheduling, sequences, email

Aug 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mixmax does it all! It is very easy for me to embed my calendar into emails so my clients can find an opening. I can also create sequences so my clients are contacted at the right time, saving me loads of time.

Cons: It has a steep learning curve, but that learning curve is worth it!

Overall: Incredible service. Get the white-labeled version!

Vendor Response

by Mixmax on August 27, 2018

Matt --

Glad you like Mixmax! If you are on the Growth or Enterprise plan, check out our rules to help you be even more efficient!

https://success.mixmax.com/article/191-rules

Thanks

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Absolutely fantastic, really!

Jan 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can't rave about MixMax enough. We used Yesware for years and it worked great, bu MixMax really blew it out of the water. The day-to-day features we use the most are easily adding availability to emails where customers can book in one click, scheduling reminders, and the Salesforce integration. I'd say though, what we like most, is the reporting. Being able to see activity and also see when reminders are set to bounce back so you can redistribute if you have too many is super helpful. I'd highly recommend giving a trial for a spin. I don't think you'll turn back!

Cons: Two nice-to-haves would be to be able to trigger automations on data directly from salesforce and being able to have a bit more advanced user permissioning for admins.

Great Product - Especially for teams

Nov 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Great for creating templates and streamlining bulk emails

I like that you can share templates with team members

Integrations is nice

Love the visibility into the metrics

Cons: I wish it integrated with more products. Other than that, I think it's great and very useful.

Overall: Mixmax is great for sharing templates, sending targeted bulk emails quickly and gaining insight into analytics

Vendor Response

by Mixmax on November 26, 2018

Thanks for the review. What products would you like to see integrated with Mixmax?

Great e-mail productivity tool!

Mar 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Mixmax is easy to use for managing e-mails, tracking e-mails, sending in bulk. Very helpful when reaching out to the masses and wanting to track who clicks on what e-mails. Also very useful for setting reminders to bring messages back to your attention when people don't answer them.

Cons: Had some buggy issues with having to install and re-install but customer support was great and walked me through each step. From an enterprise standpoint, they are also very flexible and open to feedback and implementing features that customers are looking for.

Overall: Helped my team and I manage our inbox, how many e-mails were sent, who clicked on what links in our e-mails, etc. We used from a candidate sourcing standpoint and to manage e-mails that went unanswered, kind of like a task manager.

Capterra loader

My beloved dog Bella or Mixmax? I guess I'll go with Mixmax

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Game changing time saver and enhancement for email, accessible user interface, real support and attention customers. Mixmax fills in the gaps where Gmail falls short and has proved itself to be an invaluable aid to my company's sales and management tasks.

Cons: A bit pricey, though I grudgingly admit probably worth it. Needs the addition of several features, including message deletion and mobile app support.

MixMax is a great sales tool overall.

Sep 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money

Pros: MixMax has many features that are exceptional for sales. My favorite feature is the ability to share your calendar availability with prospective clients. This feature cuts out the unnecessary email(s) when trying to schedule a meeting. Once a slot is selected, the appointment automatically posts on my calendar. I have seen increased response rates as a result of this feature.

Cons: The expense associated with the premium features. The limitations on email tracking is certainly a drawback as well as the sheer expense of having a full sales team on MixMax.

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The Email Swiss Army Knife

Feb 04, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mixmax has changed the way I do email. The enhanced compose and reminder features alone is worth the money. Overall I am a big fan of all the email options they have crammed into one low monthly price. Other services might do a couple things better but Mixmax has 3-5x more features.

Cons: With a massive feature set comes lack of quality and you can see that at times with Mixmax. But their dev team is always improving and I am impressed by their ability and quickness to fix any issues that arise.

Excellent email tracking, One click meeting tool!

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the mixmax tool. The sequence email features, the preview and tracking tools - all of it. I use mixmax daily. Not sure I could live without it honestly.

Cons: I am using the Small Business option which is the middle of the road option as I don't need to integrate with salesforce. I hate that I can't hide the mixmax branding when sending out sequence emails and calendar appointments. I am a paying customer but not compensated for branding them. I've mentioned this to customer support but they kind of blew me off. I love this tool but if someone came out with something comparable and made this slight adjustment, I'd switch.

Overall: I know exactly who opens my email and when.

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Mixmax Makes My Job Easier

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I don't use all of the functionality for my role, but Templates Feature, Read Receipts, Reminders and Send Later Feature is enough for me to invest in this product. It saves me hours of work time each year and makes me look like a rock star to my clients and colleagues.

Cons: When I update my software, it occasionally kicks me out. Nothing awful that doesn't fix itself quickly.

Overall: I have been using Mixmax for over a year. I don't know if I would be willing to do my job without it!

This is a beautiful email client that allows me to wow my network every time.

Jul 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I can brand everything with our colors and typefaces. The scheduling tool is amazing and the way it displays in the email is beautiful.

Cons: I don't like how many of the features are locked up in the free version, but I guess it just shows how much value they're adding for me that I want them!

Works within my Gmail and is awesome

May 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use the thumbtack, and also the snooze. It tells me who opened and read my emails along with also allowing me to show times people can meet with me within an email.

Lots of features in the lower priced tiers. One day I want to upgrade and have even more awesome stuff.

Cons: wish the upgrade wasn't so expensive. will just have to wait until another day to upgrade. I have come close a few times but that price jump is just too much.

Making marketing campaigns easier !

Sep 05, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Sequences of emails

Rules for different leads

Personalisation of emails

Automated follow ups

Easy to upload hundreds of contacts

Saving email templates

Gmail extension

Delegated sending

Cons: Sometimes can be buggy

Delegated sending doesn't work every time

Overall: Customer service is great, quick replies.

Overall great product

Vendor Response

by Mixmax on September 06, 2018

Thanks for the review! Feel free to send us more information on your issue with delegated sending so that we can help resolve the issue.

Life saver

Nov 27, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the ability to send sequenced email messages! This helps with both coaching AND automated followups to emails from which I receive no initial response. Also, the ability to insert a poll directly into the email is a great help to busy customers.

Cons: Within the sequencing tool, there is currently no way to change the order of the emails. Right now I am forced to recreate a sequence. Also, partially due to this gap, there is a need to be able to fully delete old sequences instead of just archiving.

Overall: As a staff of one-and-a-half, Mixmax enables us to support our customers with a level of timeliness we would not be able to muster with old fashioned type-and-response email. This makes our customers feel taken care of, and makes us feel sane! Thanks.

Vendor Response

by Mixmax on November 30, 2018

Thanks for the review. Will pass on your product suggestion on the sequences.

Promising - but needs work

Aug 16, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Been using Mixmax for almost a year now. It is very economical given the whole slew of features it has got. My most used feature is the Sequence and the ease of putting out templates for the same. It's smooth and runs like a breeze from uploaing your CSV file to running targeted campaigns.

Cons: Although, it solves my primary requirement of scheduling drip campaigns using the Sequence feature, but it fails to give accurate results. In more than one occasion, I have found detail analytics to be not very accurate. Have also come across other bugs which has compromised my client relations at times. But there support team is very active would help you resolve these issues - in case you find them. Also, not a big fan of their UI. Not much of a complaint but a suggestion to the product guys at Mixmax - come up with designs that inspire the user. As of today, it's quite dull.

Overall: Most of my email marketing activities are run through Mixmax. It is really economical because it doesn't have a cap or limit on number of contacts you can upload unlike most of it's competitors. But be warned, there are a few annoying bugs with the tool that you might consider before choosing to lock down on Mixmax.

MixMax is the perfect tool for Sales

Nov 14, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great features

Easy to use although some features are a little more difficult to master like drip campaigns

Cons: Inability to use WiseStamp. MixMax signature feature is too basic

The option to remove the mixmax logo is too expensive

Overall: Great experience. Highly recommended

Vendor Response

by Mixmax on November 21, 2018

Thanks fo the review. Will pass on the request for Wisestamp integration to our product team. You can import signatures into Mixmax. Did you try to import your WiseStamp signature into Mixmax?

Love it!

Aug 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is the best email tool available to a salesperson. I love the sequence functionality that allows me to automate my prospecting emails. Plus the insight I get from the engagement with my email is a huge advantage when following up with calls to that person. Can't recommend this enough.

Overall: This is an integral tool for any salesperson. There's no doubt that it's helped me close more deals, because of the insight it gives me.

Best Gmail extension ever, if you were to get one extension this would be it.

Feb 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Been using Mixmax for years and was probably one of their first thousand users. Between read receipts and email footers and the dozens of other features they include I'd say Mixmax is one of the best software purchases I've ever made

MixMax probably saves me from having to hire another admin, no joke.

May 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use Sequences, Templates and Scheduler every damn day. And the amazing customer service is ridiculous. I regularly recommend features and they put them right into the dev queue.

Cons: I used to absolutely hate the fact that you couldn't send the same sequence to the same email address more than once. But i told them about my use case and they implemented a toggle to fix it. So now my life is about 8-10x better.

Overall: It keeps me from having daily nervous breakdowns...no seriously, there are two types of people in this world: those who use mixmax and those who struggle with communication. its that simple.

Capterra loader

A bit creepy - A lot awesome!

Nov 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: MixMax is extremely useful to me in my sales roles where 90% of communication with my accounts is via email. Being able to see when customers and teammates open an email , click links and download attachments is priceless. I also love the templates and reminders.

Cons: it is a bit creepy

when I open a email chain in Gmail - sometimes it logs me viewing the email chain as though the recipient is viewing the email chain. This can lead to some confusion.

I wish there were a mobile version as I do send a lot of emails from my phone

Such good stuff

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My very favorite feature was that it'd track open times according to the recipient so you can learn best send times. That was super cool and useful.

All the features are just so good and work together so nicely. The dashboard is really sleek and intuitive.

Cons: I was very confused what features would be included in the actual paid plan. I was using MixMax with 3 different emails and each one had a randomly selected plan. It was very confusing.

Overall: I LOVED MixMax. But I can accomplish the same thing with Streak (free) and Gmail's canned responses (also free) and my booking software (I need it anyway for other things). So I sadly said goodbye. :(

That said, if my biz was focused on cold outreach I would go back in a heartbeat.

Too eager to offer its services to people I email.

Jan 06, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use. Increases productivity. Great Analytics Customizable Integrated well with Gmail Affordable

Cons: BEWARE, when you send test emails during the trial to see what they'll look like for your recipients, the pushy nudges that offer Mixmax to your recipients will not appear because the trial has full access and no Mixmax branding. Even if you choose a paid plan, Mixmax will push its services to people you email. I counted at least 3 attempts and cringed knowing my recipients were getting nudged to try a new app when I sent them emails/invites. I was on the 2nd tier of a paid plan and told that I have to upgrade more if I don't want those messages appearing. In my opinion, it's tacky. I can understand if I was on a free plan. I love the app. I just wish it wasn't so pushy to my recipients. -Sometimes the app is slow -Sometimes sending takes longer than usual

Fantastic tool

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ability to schedule meetings easily and this app saves me tons of time in terms of limiting the back and forth between recipients

Cons: Nothing comes to mind, I like the functionality.

Capterra loader

Mixmax is my bff

Sep 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use as well as learn new features.

Cons: Very minor details, but the extension was conflicting with salesforce's extension in chrome.

Overall: Beautiful dashboard and super easy to use. This gave me a whole new outlook on my email data

Vendor Response

by Mixmax on September 27, 2018

Thanks for the review and glad that 'Mixmax is your BFF'. If you're on the Growth plan and you're not using our workflow features, check them out - they will change your live!

Easy to use with great functionality

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Scheduling feature

Email opens and download tracking

Cons: If the email is forwarded, it shows the original receiver as the one opening the email

Overall: Mixmax saves time and enables easier facilitation of scheduling.

Love this

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It changed the way I do my job! It's also very easy to use.

Cons: Paying money for it, but I think that's inevitable.

Overall: It's been great. I use it and pay for it even though I don't even use all of the features.

Capterra loader

Great Product!

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's super intuitive and easy to use. Helps me track meetings, emails, responses, etc. Love it!

Cons: Sometimes, it asks me to log in again and again. Something about my cookies, etc.

Capterra loader

Track your opens

Feb 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great for tracking clicks and opens on emails to get a sense of hit rates on marketing / sales emails

Cons: Some of the professional features should be available for the free version

Capterra loader

One of the Best Email Sequencing & Campaign Tool

Oct 24, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Compared to the other email blasting platforms, mixmax is for those users who wants to sent genuine automated & sequenced emails for their campaigns.

Cons: There are some bugs in the software that makes my job difficult at times.

Overall: Really good experience with the trial and paid versions. Our team uses MixMax for all our email scheduling and automation campaigns.

Mixmax for email campaigns and management

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great functionality and features, changed the game for me.

Cons: Takes a little bit of fidgeting to get the right setup, but they improved that significantly over time. They also have been introducing new features frequently (which is available on their public roadmap and can also be voted on).

Overall: Excellent.

Excellent tool!

Sep 23, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I liked mostly various features you can use - creating different templates, making links when attaching documents, ability to see which doc was opened/clicked, adding diff links, photos, docs, videos etc. Also, scheduling emails is great and works great.

Cons: It had its bugs from time to time, like analytics aren't accurate sometimes which gives you incomplete statistics and encountered some real time reporting performance issues. It has many features so you have to get use to it, but it is simple the process is quick.

Overall: Mixmax is great - easy to use, simple functions and robust features - you can easily schedule email campaigns, track numbers, create more than dull emails (adding videos, pictures, links etc.), would recommend to all.

Vendor Response

by Mixmax on September 27, 2018

Hi --

Would love to learn more about this issues you've experienced with analytics. Feel free to contact us so we can assist you.

Highly competitive to its peers such as YesWare.

Sep 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Even at the lower levels, the program makes it very simple to design templates, track opens / downloads, and share information with team members.

Cons: The price is a bit high for some of the more advanced features, but that is mostly a subjective viewpoint.

Overall: Ease of use and automation of email templates and opens.

Good and easy to use

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to see who has read your emails.

Cons: The fact you need to have a second web page open to use its functions

Most feature-rich email tool!

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of creating sequences and templated emails. All the features I need to do cold email outreach is there. Great sales tool!

Cons: Some features, such as removing branding, is a price increase.

Overall: I love MixMax! The best email tool for sales people who do cold email outreach!

An effective email extension for outbound communications.

May 17, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: -It is super useful to schedule meetings.

-It has a perfect template for almost any occasion.

-It allows you to add polls to your email.

Cons: All the fancy features make it a little slow, so you will notice a slight lag. However, it's not a major concern.

My go-to tool for everything email.

Apr 23, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: You can simply do so much. MixMax has helped me increase the amount fo work I can do in a set amount of time, not only with sequences but also email reminders and templates.

Cons: I guess one thing is that, from time to time, it can be a little too complicated. There's a lot to do, and while the customer support is great, the platform itself isn't as intuitive as it could be

Overall: Sped up the process for everything email.

Great Prospecting Tool

Dec 12, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Mixmax is a great tool for automating and customizing emails. There are a lot of features that are great. From the sales side, it is a big asset and saves a lot of time.

Cons: Overall it is a good software with a limited about of cons. It has great features and the concept is great. There will occasionally be a bug in the software but it gets fixed pretty quick.

Overall: I would recommend it.

Mixmax review

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Drag and drop, and 1 to 2 clicks.

Cons: Lack of integrations with other apps. Needs more

Overall: Very good so far. It has been useful to me all throughout.

Vendor Response

by Mixmax on November 27, 2018

Thanks for the review. Feel free to let us know what other apps you would like to see for integration.

This is the easiest to use automated email and calendar system out there!

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The UI of this platform is completely SEXY! I can embed my calendar (branded to my company) within any email at anytime. People can easily schedule with me, and get emails that are automated as well.

Cons: There are a couple of things within the email automation that don't work well. Sometimes your prospects won't receive an email, and you'll have to manually update it.

Capterra loader

Mixmax is a powerful way to stay on top of emails and relationships.

Dec 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Mixmax integrates directly into Gmail which ensures it's always available and bringing some great email management & CRM-style features right to the inbox.

Cons: The constant updates to the new Gmail interface sometimes get in the way of the MixMax UI.

Overall: Mixmax has been incredibly helpful in helping me manage relationships in Gmail with fantastic formatting, response, and send-later features.

Nice Features But Another Monthly Expense

Feb 05, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software makes up for some of Gmails shortcomings. I really like the ability to add a table directly in the email. Scheduling meetings and delay email send also a nice feature.

Cons: I am always wary of third-party add-ins that need to tap into things like your contact list.

Overall: While it is a good product I'm just not sold on the month-to-month cost. I'll wait for Google to integrate the features into G-Suite.

Vendor Response

by Mixmax on February 06, 2019

Thanks for the review. In addition to our enhancements to Gmail we also have the ability to create outbound templates, sequences and workflow rules. Have you used any of that functionality? These bring significant value in terms of time and money saved.

Very Helpful but A little confusing

Nov 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It was incredibly helpful in certain ways.. Picture images, reminders, and multiple messaging. It made life much easier for me as I tend to forget to reply to certain emails!

Cons: It was a little confusing to get used to. I know there were emails sent out that were helpful but I still did not get the full use of Mixmax because it was a little difficult to understand and I did not have the time to go through it myself.

Overall: I enjoy mixmax and I still use it. I recommend it to colleagues to help them as well.

Worst piece of software I had to use, ever

Jan 10, 2019
1/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: I can hardly say anything good about it, but if we would have to put bugs, technical issues, lack of support and any other issues related to this product, I'd say it has a lot of great features that you can't use because everything is broken, literally.

Cons: It's broken. Half of the functionality is not even there. You want to make changes to your campaign that is active? You can't, because the settings you make, do not take in the effect. You wan't to check your bounce rates of that campaign? You can't, because it is not able to understand if the domain of the email service works or not. I could write an essay of problems that occured in less than 2 months with this tool.

Overall: The only benefits I've gained was that it was easy to use and I didn't need onboarding as I've already used a bunch of other sales automation tools. This one is among the cheapest and the quality of software perfectly shows that.

Vendor Response

by Mixmax on January 11, 2019

Sorry that you had a bad experience with Mixmax. Please email me to see if we can resolve your issues.

Great concept- wish it wasn't so buggy.

Jan 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: This is a great product. I personally have enjoyed using it better than other systems out in the market.

Cons: The only problem that this software has is that it seems to always be down. It happens every month. At times it can be 2-4 times a month. There's nothing more frustrating than having your email not working how it's suppose to.

100% Understanding of Email Opens

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It tracks everything so I can know when a propsect is interested and when to followup.

Cons: Some people have issues downloading attachments at times but not often.

Capterra loader

Saves a TON of time and hassle

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very flexible rules-based automation

Sequences to automate prospecting and most generic conversations

Templates to quickly fire off emails

Meeting templates and calendar feature make scheduling meetings a cakewalk

Cons: The free trial is branded very heavily makes me feel like a walking advertisement but that's really my only gripe.

Overall: Saves me a TON of time executing repetitive tasks and prevents things from falling through the cracks. It more than pays for itself and on top of that it reduces a number of headaches. Would highly recommend to anyone who uses email for prospecting from sales to marketing to recruiting

Vendor Response

by Mixmax on November 21, 2018

Hi --

Thanks for the review. Yes, the trial is branded. However on the Growth Plan you can add your own branding. Hope that helps.

Capterra loader

Great concept just tons of bugs

Dec 21, 2017
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I really liked how you could create a cadence for your clients. Also that you were able to create different templates. I also liked the ability to read receipts right from our inbox. I also liked how it would add attachments. It made it so you could attach more documents in your inbox and also made them "links". Meaning- if someone downloaded the PDF you could see which PDF they downloaded.

Tons of value.

Cons: The only issue I had with this software was of how often it was down. It seemed like every month it had issues. This was a huge issue because all our email templates were stored in the system.

After a year and half of use, I switched providers. Though I miss a lot of the functions that Mix Max had it wasn't very reliable.

Pretty handy for the bulk of email related work

Nov 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the calendar functionality and the templates. I use these both constantly.

Cons: Occassionally attachments fail. I feel like I get a number of notification emails that are redundant.

Overall: Overall this has been an excellent time saver.

Vendor Response

by Mixmax on November 21, 2018

Thanks for the review. Can you give a bit more detail on the redundant notification emails?

Capterra loader

It ALWAYS works

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It super reliable, easy to use, it always works! I use to send emails to a small mailist of clients and they receive my emails on their mailbox every single week without the spam stress.

Cons: I wish I could use some tools ala carte without having to upgrade fully.

Overall: great, easy, glad you all are here

Very useful

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the ease of use and the productivity. I use it everyday

Cons: nothing. it is far way better than expected and is worth the value for money

Simply amazing

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I always know when an email is opened or a link is clicked. This alone is great, but then I can also use templates for emails I send often.

Cons: I really really wish I could keep it logged in when I'm using incognito mode. I semi-regularly get logged out when not incognito as well.

Overall: Email tracking

Templates

Capterra loader

great bulk email sequencing tool for Salesforce hampered by buggy and incomplete implementation

Feb 02, 2018
3/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Multi stage sequencing allows "fire and forget".

Relative ease of loading from Salesforce, incl duplicate filters.

5 stars for the ideas - features and functionality

3 stars for ease of use, should go to 4/5 once implementation and quality addressed

If MixMax can sort these out real quick, they'll have a first class offering.

Overall, a lot of "customer sacrifice" but will stay with MixMax for a few months at least and review quality again then.

Cons: Buggy, buggy, buggy. The core sequencing engine appears to be working well. Sadly, the surrounding functionality lacks quality - failures (bugs), omissions (some event type not fully reported), weaknesses (realtime reporting performance management)

2 stars value for money because of our costs associated with bug handling and work-arounds.

missing out on 3/4 stars.

Again, for such a promising product but at this level of maturity, customer support is ok but underresourced .

Overall: Mass email automatic multi-stage sequencing integrated with Salesforce.com.

We prepare our leads in Salesforce, load them to MixMax and track the results back in Salesforce.

My likelihood to recommend could so easily be up at 9-10 but for the current quality weaknesses. The good news is that the quality issues are slowly being addressed.

Capterra loader

Mixmax

Nov 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use The email function is easy to manage

Cons: Slow to re load and the email has to be re loaded to send quite a bit

Capterra loader

Move over all other Gmail add-ons

Nov 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of installation, help files, feature-rich options, integration with Gmail

Cons: There's a fairly immersive first-time user experience (takes some time)

Overall: Throw away 90% of your other Gmail extensions, plug-ins and add-ons. MixMax does most all of that, does it better, and all in one package.

MixMax made my work so much better.

May 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MixMax has absolutely revolutionized how I use my email daily here at MongoDB. Without it, tracking important messages or scheduling meetings would be far more difficult. Thanks for being the best email productivity tool on the market for GMail.

Overall: Faster email management.

Mixmax review

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The sequences feature and ability to track

Cons: Tracking function sometimes needs a refresh to function

excellent , super easy to use , great value

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: the integration with my gmail account make my job super easy, i can do follow up , can add photos and many other valuable features

Cons: that cannot be integrate with other tools that i use, if they can improve that in the future would be great due to will be all in one

Capterra loader

Highly recommended

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tracking and send later simple templates

Cons: They don't hab a iOS app in the AppStore

Overall: Very effective

Capterra loader

Wonderful Product

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked how easy it was to use and how effective it made tracking e-mails. It was super helpful.

Cons: The cost, though reasonable, was unfortunately not a justifiable cost because I work at a startup. Though I have recommended this product to others.

Overall: I used the trial to keep track of donors I had messaged for a charity event. It was a very effective tool. I especially enjoyed the feature which tracked which messages were opened by recipients.

Capterra loader

Great for Email tracking, Time management and Workflow Management

Dec 11, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I used Hubspot Sales (Previously known as Sidekick) to track emails, create email templates, schedule calls.. the works. I got curious and decided to look into similar software and I found Mixmax.

Mixmax has added functionality compared to HubSpot sales but what I really loved about it was the ability to add polls and surveys in my email for my recipients to fill without clicking on a link that takes them away from my email. The Dropbox integration and twitter tweet link preview are also nice.

I love how emails composed in Mixmax but not sent is saved in Gmail's draft folder that was really helpful as I had spent minutes trying to create the perfect email to a client, forgot to send it and ended up freaking out when I couldn't find a 'Draft' folder in Mixmax, turns out it was saved in my Gmail's draft.

What I love about Mixmax is despite how many features it has, it's still simple to use and the dashboard doesn't show or list all the features. The sidebar at the left is still a bit overwhelming but it's straight to the point and the other features are hidden in the enhance button.

Cons: The invite a friend feature has a problem,

Overall: It helped me schedule and track emails, schedule meeting, and send polls & surveys without my recipients leaving my email.

MixMax- Great company, with helpful tool

Nov 13, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: -Simple to use

-Great interface

-Friendly staff

- side bar is super helpful and contains great information

Cons: -Would be good if it was a bit more customizable in terms of features

- Instead of opening leads in gmail from the live feed, I wish there was an option to open in salesforce instead

- Would be nice if we could see full mix max email right in salesforce

Overall: Mixmax is a great company with kind, energetic employees. They have certainly helped my company be more successful!

Vendor Response

by Mixmax on November 15, 2018

Just a quick response to this portion of the review:

Would be nice if we could see full mix max email right in salesforce

You can see the entire email in Salesforce.

Great service but wish it was free

Nov 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great for tracking emails and keeping email templates saved

Cons: The cost, it would be better if there was a free option

Vendor Response

by Mixmax on November 23, 2018

Thanks for the review. We do have a free option with limited functionality. Does the free version not offer enough functionality for you?

Favorite Software Tool I've Ever Used!

Jun 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I personally love the side bar when I'm logged into my gmail account where it shows me all of the emails I've sent and whether or not they have been viewed, a link has been clicked or it has been responded to. Makes things a lot easier for me and a lot more interesting when you can see a potential client viewing your email all on your home page of gmail.

Cons: I haven't run into anything that I dislike yet. We are looking to implement them entirely and I'm sure once I get more familiar with the software there will be something, but as of now there's nothing!

Mixmax review

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love sequences. Saves me a ton of time over manually following up with clients. I also love the slash commands.

Cons: Sometimes it breaks my email thread into a new thread. I wish it wouldn't do that.

The helpful program

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1) The complete activity associated my email.

2) Email scheduling.

Cons: Too many emails from the promotions staff. (Make a separate website for this kind of stuff)

Overall: Mixmax reduced a lot of my stress regarding my emails to various professors around the world. Being able to observe the activity on my email (Without being obligated to put up a watermark on the email), was one of the best features of the program.

Mix Max is Great

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is very helpful for organizing email. I utilize the templates, email reminders, and read receipts the most

Cons: Templates are great, but sometimes can be a little glitchy here and there.

Overall: Great!

Capterra loader

great company

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love all the features but what sets them apart is their customer service. Really awesome.

Cons: nothing! Seriously good product and I would recommend it

Overall: easy to implement and use.

I can't live without MixMax now!

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best things about MixMax are:

1. Sending automated emails

2. Emailing multiple people at the same time

3. Setting Reminders to follow up with individuals (HUGE BENEFIT)

4. Ease of Use

Cons: The cons of MixMax are:

1. I have actually been flagged as Spam for sending normal emails from my gmail. This has been a hassle for me because some of my emails are not being seen and we don't know how to fix this.

Overall: I have loved using MixMax and is has saved me countless hours of follow up by setting up automated email processes. Overall, I really like MixMax!

Capterra loader

Love the way this helps me insert meeting schedules directly into email.

May 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to schedule meetings & times for emails to go out. It's also great to be able to check if an email you've sent has been opened.

Cons: Not sure - maybe it would be cool if it integrated with Nimble? But to be totally fair I haven't done much research on it besides its basic uses so it could have CRM capabilities.

Overall: Easy scheduling, seamless, gives off a professional, confident image.

More than Email

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reminders

Templates

Tracking

Easy to use

Cons: Would like to 'batch sey' Reminders va one at a time

Overall: Helpful support. Easy to use. Almost Life-Changing. Seriously, couldn't live without it.

Probably one of the most powerful email productivity products in the market!

Nov 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the interface and thoughtful selection of features - fits a variety of use cases even if you don't primarily do sales and outreach.

Cons: Wish it was possible to set different track and reminder configurations for different contexts and email templates.

Overall: Have used Mixmax to manage outreach to put on the largest undergraduate technology student conference in Canada!

Capterra loader

Great, but spammy

Dec 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's a genius set of features, except there's a ton of spam in your emails when you try and put in links.

Cons: I need to control their constant branding, which even is in the text it inserts into email.

Vendor Response

by Mixmax on December 26, 2018

Thanks for the review. When you refer to 'a ton of spam in your emails' do you mean that your emails aren't delivered? Since we are integrated with Gmail we rely on their delivery rates. If you mean something else please let us know. Also, you can remove our branding and add your own - it's available for $120/year and you can find more info on our pricing page. Hope this helps.

Good Tool for Sales

Feb 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and features are helpful for sales

Cons: Gmail is not supported and keep asking to remove the extension every time

Vendor Response

by Mixmax on February 08, 2019

At this time we only support Gmail. If you're having issues with the extension please reach out to our support team at success@mixmax.com and they can assist you.

Great way to track email engagement and automate as much of the process as possible

Jul 24, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: I love the ability to see when people open my emails and engage with links and material included. This has given me a leg up when communicating with prospects and clients to see if they are engaging with me and allowed me to help be more strategic in my approach.

Cons: the calendar is somewhat annoying. sometimes it hasn't synced with my google calendar or it's allowed people to schedule outside of my working hours.

MixMAx Free Version Review

Nov 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like being able to know when people open my emails. It allows me to know when to follow up and increases the amount of responses I get.

Cons: Sometimes people open your email but the software shows it is still unopened

Karen's feedback

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like to do work during crazy hours. I love that I can schedule the emails to go out at a decent hour!

Cons: The left hand side list of features is a little overwhelming. Could use a refresh.

Overall: Mostly just use the postponing of emails but have also used the scheduling option. That too was a little confusing.

Vendor Response

by Mixmax on November 23, 2018

Thanks for the review! Our online help at success.mixmax.com can help you understand and customize features. There are great articles with step by step instructions.

Great for my type of cold mailing

Sep 22, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It's fresh, new, with a lot of features. It's easy to use and automate my work. Also, it's connected with my gmail so I can track everything.

Cons: Please faster your integration with HubSpot- then you'll be perfect.

Abysmal Customer Service; Game-Breaking Bugs

Jan 23, 2019
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: The sequence functionality was cool, when it worked. But it doesn't.

Cons: Broken emails, bad reports, formatting errors. The worst Customer Service I've ever seen.

Overall: Terrible. The worst customer service I've ever experienced. Pointed out a bug, their CS blamed our team for it (they said we were copying and pasting formatting errors in). Then it happened again and their team said we were typing random carriage returns. The CS rep even used exclamation marks to sound more exasperated in her responses. Just ridiculous.

Vendor Response

by Mixmax on January 24, 2019

Sorry that you had a bad experience with our support team. If you want to email me I'll pass your comments onto our customer success manager.

Capterra loader

Mixmax is a game changer

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a PR professional I appreciated the ability to build sequences based on complex and clause dependent excel charts. It was very helpful. Also the reporting is clear and easy to understand.

Cons: I'll be blunt, some of the price points are a little steep for various features.

Overall: Positive, useful and interesting. Highly recommended if you send emails to a bunch of contacts and need to gage if they are being opened or acted upon.

I love MixMax! Once you use it you can't go back

May 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the email tracking widget that lives in the email. I love that you can send specific times to client rather than you calendar link, and they don't have to leave the email to schedule.

Cons: I haven't ran into much. There have been a couple of bugs but those were cleaned up pretty quickly. Nothing other than that.

Overall: Ease of email tracking, don't have to go to another window. Easy to schedule appointments.

MixMax Review

Nov 16, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I really enjoy the user interface that mixmax offers. When implementing enhancements like surveys or media, it looks so unique in the email. It really attracts the eye, and makes emails more enjoyable to read/send.

Cons: There are not many in built functions that are useful to students.

Vendor Response

by Mixmax on November 19, 2018

Thanks for the review. Please email us and let us know what features you would like to see that are helpful for students.

This is my most used and favorite piece of software

Feb 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of use starting out, as well as how easy it is to adopt new features on the platform. The dashboard and analytics are in a league of their own.

Cons: Having a little trouble attaching this to salesforce. That being said, it's more of a Salesforce problem than it is a Mixmax problem.

Overall: Refining the perfect email templates, as well as having an easy way to schedule future emails

Capterra loader

good product, lacks integration and support

Jan 30, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: the features are useful for a sales person to automate workflow. templates, mass emails, analytics on opens etc.

Cons: at first they charged less, but on subsequent accounts i added they charged me more. I asked them to fix the billing but they weren't interested. will be switching to their competitor yesware

Great Product

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the fact that I can set up sequencing and place my calendar into email. You can do some pretty amazing things with MIX MAX

Cons: The levels change quite a bit in price. I really wanted branding and have to pay for a lot of things that I do not use to get that feature.

Overall: Mixmax is helping to increase my business touches by using sequencing.

great service

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to use and functional. It didnt take long to get down

Cons: It lagged at times making it a bit difficult to truly enjoy the service

Capterra loader

Awesome tool!

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: MixMax is very well integrated with Gmail and it takes literally no effort to send your emails through MixMax: it's just like sending a regular email. It's just great to see if and when people open your emails and to be able to automatically send follow-ups.

Cons: I really haven't found anything that I didn't like.

Capterra loader

The best tracking emails

Nov 13, 2018
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tracking email by recipient

Templates

Schedule sending time

Cons: Price

It's not integrated with my CRM named Ploomes