Who Uses This Software?

Mixmax is perfect for large inbound & outbound sales teams, recruiters, entrepreneurs, customer success, and real estate professionals.


Average Ratings

57 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $9.00/month/user
  • Pricing Details
    We have 3 tiers of pricing and charge per user.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • Mixmax
  • mixmax.com/
  • Founded 2015
  • United States

About Mixmax

Just hit send and let Mixmax do the work! Mixmaxs email management and workflow automation turbocharges you sales teams 1-to-1 communication. Features like 1 click scheduling, the ability to see who opened an email, templates, sequences, CRM sync, direct dial from Gmail, and more makes your sales team uber efficient. Our rules engine easily automates workflows - based on content and actions in Gmail - across applications you already use, so you get more out of your tech stack investment.


Mixmax Features

  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting

Mixmax Reviews Recently Reviewed!


Capterra loader

MixMax gives me my sanity and time back

Nov 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the calendaring features and reminders on emails. I completely eliminated any back and forth on scheduling meetings in my personal life and work for 90% of cases. I'm in a services business so I'm scheduling time weekly. I no longer have it on my mind to follow up with people with new times or dates. They can just schedule time at will in really easy to manage times on my calendar. Plus if I really did want to make sure they scheduled, I can just have MixMax remind me in a week to follow-up with them if they haven't responded yet. It frees my mind up SO MUCH.

Cons: I don't like that it has an advertisement on my website for the calendaring widget. I'm fine to endorse MixMax but it just doesn't fit my brand. It's also not the best UI for my clients. It's not super easy to navigate times on mobile past a certain point.

Overall: I run my own coaching business. I wouldn't be able to do what I do without MixMax. I also love how they keep adding features. As my business grows, I know I can keep relying on MixMax to continue adding the functionality I needed, without being pushy or cheesy. I highly recommend to everyone I work with.

Promising - but needs work

Aug 16, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Been using Mixmax for almost a year now. It is very economical given the whole slew of features it has got. My most used feature is the Sequence and the ease of putting out templates for the same. It's smooth and runs like a breeze from uploaing your CSV file to running targeted campaigns.

Cons: Although, it solves my primary requirement of scheduling drip campaigns using the Sequence feature, but it fails to give accurate results. In more than one occasion, I have found detail analytics to be not very accurate. Have also come across other bugs which has compromised my client relations at times. But there support team is very active would help you resolve these issues - in case you find them. Also, not a big fan of their UI. Not much of a complaint but a suggestion to the product guys at Mixmax - come up with designs that inspire the user. As of today, it's quite dull.

Overall: Most of my email marketing activities are run through Mixmax. It is really economical because it doesn't have a cap or limit on number of contacts you can upload unlike most of it's competitors. But be warned, there are a few annoying bugs with the tool that you might consider before choosing to lock down on Mixmax.

I love MixMax and all of its capabilities.

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I LOVE how easy it is to track email opens in great detail. There are so many great features for such a good price. The features i use most besides email tracking is the ability to schedule emails and create email templates. I use both those features on a daily basis and I really don't know what I would do without it.

Cons: Sometimes MixMax glitches and for whatever reason doesn't track certain emails. It doesn't happen frequently enough for it to be a big issue. Also, you have to have MixMax installed on every computer you are sending emails from for the tracking to work. This can be a pain- I really wish it was just automatically hooked up to gmail so no matter what laptop you were using, it would track your emails.

Overall: Being able to track, schedule, and templatize emails.

I been wanting something like this, forever. One Real Gripe.

Jun 06, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Has its' own Calendly-like functionality built in! Can not only view if someone opened a multi-recipient email but tell WHO it was, no more "Someone opened" (I'm looking at you Hubspot). The schedule emails feature is the most robust out of a bunch of tools I tried in the past.

This tool was originally referred to me as a great template/canned response maker but it really is the other features that stuck out to me most.

SO MANY GOOD FEATURES!

FAVORITE PRO: It makes Gmail-Interface much smoother feeling and faster-seeming.

Cons: Reminders and follow ups as well is great - but I really can't tell the difference between the two features.

Some features feel a bit "bloat-y" - Yarn?! What the, is that?A little too ahead of the curve on that one.

UNFAVORITE CON: To completely eliminate the rest of their branding "Not using mixmatch yet?" from some of their neat tools, you have to get their highest-paid plan for $65/month. That is absolutely ridiculous. I thought I was being generous paying $29 a month for this tool because I fell in love with it, "where has this been all my life?" I Tweeted. But really you should at least take out the rest of the branding at that price point. It keeps deleting email drafts with no resolution, killing days of productivity.

Capterra loader

Great concept just tons of bugs

Dec 21, 2017
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I really liked how you could create a cadence for your clients. Also that you were able to create different templates. I also liked the ability to read receipts right from our inbox. I also liked how it would add attachments. It made it so you could attach more documents in your inbox and also made them "links". Meaning- if someone downloaded the PDF you could see which PDF they downloaded.

Tons of value.

Cons: The only issue I had with this software was of how often it was down. It seemed like every month it had issues. This was a huge issue because all our email templates were stored in the system.

After a year and half of use, I switched providers. Though I miss a lot of the functions that Mix Max had it wasn't very reliable.

Capterra loader

great bulk email sequencing tool for Salesforce hampered by buggy and incomplete implementation

Feb 02, 2018
3/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Multi stage sequencing allows "fire and forget".

Relative ease of loading from Salesforce, incl duplicate filters.

5 stars for the ideas - features and functionality

3 stars for ease of use, should go to 4/5 once implementation and quality addressed

If MixMax can sort these out real quick, they'll have a first class offering.

Overall, a lot of "customer sacrifice" but will stay with MixMax for a few months at least and review quality again then.

Cons: Buggy, buggy, buggy. The core sequencing engine appears to be working well. Sadly, the surrounding functionality lacks quality - failures (bugs), omissions (some event type not fully reported), weaknesses (realtime reporting performance management)

2 stars value for money because of our costs associated with bug handling and work-arounds.

missing out on 3/4 stars.

Again, for such a promising product but at this level of maturity, customer support is ok but underresourced .

Overall: Mass email automatic multi-stage sequencing integrated with Salesforce.com.

We prepare our leads in Salesforce, load them to MixMax and track the results back in Salesforce.

My likelihood to recommend could so easily be up at 9-10 but for the current quality weaknesses. The good news is that the quality issues are slowly being addressed.

I don't know what I'd do without Mixmax!

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being in a sales role, it's important I see how my prospects and clients are interacting with my emails. It's useful to know whether they've opened, clicked, downloaded, and also how many times and what days/times they've opened the email. It is a proxy for how serious they are about our communications and moving forward with a sale.

Cons: Setting Mixmax reminders isn't as intuitive as I'd like, but once you figure it out, it makes sense.

Overall: A major business problem I had before I used Mixmax was the inability to know whether my communications with clients were being received, read, acknowledged and downloaded. Mixmax helps me have a much better read on the engagement level I have with different clients, and helps me know which channel to use to progress the relationship.

I love this application!

Feb 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The reminder features on it for for emails are amazing. I mean people used to just not reply to my emails and I couldnt keep track of everything going on as I was constantly working on multiple projects. This totally solved it and I would not be able to be even 1/15 as productive without this software.

Cons: It sometimes has odd bugs in the email client, I am not sure why but for the most part it seems like that has been resolved. I havent seen any issues in awhile.

Overall: Made me far more productive.

Super clean scheduling, sequences, email

Aug 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mixmax does it all! It is very easy for me to embed my calendar into emails so my clients can find an opening. I can also create sequences so my clients are contacted at the right time, saving me loads of time.

Cons: It has a steep learning curve, but that learning curve is worth it!

Overall: Incredible service. Get the white-labeled version!

Vendor Response

by Mixmax on August 27, 2018

Matt --

Glad you like Mixmax! If you are on the Growth or Enterprise plan, check out our rules to help you be even more efficient!

https://success.mixmax.com/article/191-rules

Thanks

Capterra loader

Absolutely fantastic, really!

Jan 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can't rave about MixMax enough. We used Yesware for years and it worked great, bu MixMax really blew it out of the water. The day-to-day features we use the most are easily adding availability to emails where customers can book in one click, scheduling reminders, and the Salesforce integration. I'd say though, what we like most, is the reporting. Being able to see activity and also see when reminders are set to bounce back so you can redistribute if you have too many is super helpful. I'd highly recommend giving a trial for a spin. I don't think you'll turn back!

Cons: Two nice-to-haves would be to be able to trigger automations on data directly from salesforce and being able to have a bit more advanced user permissioning for admins.

Great e-mail productivity tool!

Mar 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Mixmax is easy to use for managing e-mails, tracking e-mails, sending in bulk. Very helpful when reaching out to the masses and wanting to track who clicks on what e-mails. Also very useful for setting reminders to bring messages back to your attention when people don't answer them.

Cons: Had some buggy issues with having to install and re-install but customer support was great and walked me through each step. From an enterprise standpoint, they are also very flexible and open to feedback and implementing features that customers are looking for.

Overall: Helped my team and I manage our inbox, how many e-mails were sent, who clicked on what links in our e-mails, etc. We used from a candidate sourcing standpoint and to manage e-mails that went unanswered, kind of like a task manager.

Capterra loader

My beloved dog Bella or Mixmax? I guess I'll go with Mixmax

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Game changing time saver and enhancement for email, accessible user interface, real support and attention customers. Mixmax fills in the gaps where Gmail falls short and has proved itself to be an invaluable aid to my company's sales and management tasks.

Cons: A bit pricey, though I grudgingly admit probably worth it. Needs the addition of several features, including message deletion and mobile app support.

MixMax is a great sales tool overall.

Sep 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money

Pros: MixMax has many features that are exceptional for sales. My favorite feature is the ability to share your calendar availability with prospective clients. This feature cuts out the unnecessary email(s) when trying to schedule a meeting. Once a slot is selected, the appointment automatically posts on my calendar. I have seen increased response rates as a result of this feature.

Cons: The expense associated with the premium features. The limitations on email tracking is certainly a drawback as well as the sheer expense of having a full sales team on MixMax.

Excellent email tracking, One click meeting tool!

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the mixmax tool. The sequence email features, the preview and tracking tools - all of it. I use mixmax daily. Not sure I could live without it honestly.

Cons: I am using the Small Business option which is the middle of the road option as I don't need to integrate with salesforce. I hate that I can't hide the mixmax branding when sending out sequence emails and calendar appointments. I am a paying customer but not compensated for branding them. I've mentioned this to customer support but they kind of blew me off. I love this tool but if someone came out with something comparable and made this slight adjustment, I'd switch.

Overall: I know exactly who opens my email and when.

This is a beautiful email client that allows me to wow my network every time.

Jul 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I can brand everything with our colors and typefaces. The scheduling tool is amazing and the way it displays in the email is beautiful.

Cons: I don't like how many of the features are locked up in the free version, but I guess it just shows how much value they're adding for me that I want them!

Works within my Gmail and is awesome

May 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use the thumbtack, and also the snooze. It tells me who opened and read my emails along with also allowing me to show times people can meet with me within an email.

Lots of features in the lower priced tiers. One day I want to upgrade and have even more awesome stuff.

Cons: wish the upgrade wasn't so expensive. will just have to wait until another day to upgrade. I have come close a few times but that price jump is just too much.

Making marketing campaigns easier !

Sep 05, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Sequences of emails

Rules for different leads

Personalisation of emails

Automated follow ups

Easy to upload hundreds of contacts

Saving email templates

Gmail extension

Delegated sending

Cons: Sometimes can be buggy

Delegated sending doesn't work every time

Overall: Customer service is great, quick replies.

Overall great product

Vendor Response

by Mixmax on September 06, 2018

Thanks for the review! Feel free to send us more information on your issue with delegated sending so that we can help resolve the issue.

Love it!

Aug 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is the best email tool available to a salesperson. I love the sequence functionality that allows me to automate my prospecting emails. Plus the insight I get from the engagement with my email is a huge advantage when following up with calls to that person. Can't recommend this enough.

Overall: This is an integral tool for any salesperson. There's no doubt that it's helped me close more deals, because of the insight it gives me.

Best Gmail extension ever, if you were to get one extension this would be it.

Feb 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Been using Mixmax for years and was probably one of their first thousand users. Between read receipts and email footers and the dozens of other features they include I'd say Mixmax is one of the best software purchases I've ever made

MixMax probably saves me from having to hire another admin, no joke.

May 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use Sequences, Templates and Scheduler every damn day. And the amazing customer service is ridiculous. I regularly recommend features and they put them right into the dev queue.

Cons: I used to absolutely hate the fact that you couldn't send the same sequence to the same email address more than once. But i told them about my use case and they implemented a toggle to fix it. So now my life is about 8-10x better.

Overall: It keeps me from having daily nervous breakdowns...no seriously, there are two types of people in this world: those who use mixmax and those who struggle with communication. its that simple.

Capterra loader

A bit creepy - A lot awesome!

Nov 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: MixMax is extremely useful to me in my sales roles where 90% of communication with my accounts is via email. Being able to see when customers and teammates open an email , click links and download attachments is priceless. I also love the templates and reminders.

Cons: it is a bit creepy

when I open a email chain in Gmail - sometimes it logs me viewing the email chain as though the recipient is viewing the email chain. This can lead to some confusion.

I wish there were a mobile version as I do send a lot of emails from my phone

Capterra loader

Mixmax is my bff

Sep 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use as well as learn new features.

Cons: Very minor details, but the extension was conflicting with salesforce's extension in chrome.

Overall: Beautiful dashboard and super easy to use. This gave me a whole new outlook on my email data

Vendor Response

by Mixmax on September 27, 2018

Thanks for the review and glad that 'Mixmax is your BFF'. If you're on the Growth plan and you're not using our workflow features, check them out - they will change your live!

Capterra loader

One of the Best Email Sequencing & Campaign Tool

Oct 24, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Compared to the other email blasting platforms, mixmax is for those users who wants to sent genuine automated & sequenced emails for their campaigns.

Cons: There are some bugs in the software that makes my job difficult at times.

Overall: Really good experience with the trial and paid versions. Our team uses MixMax for all our email scheduling and automation campaigns.

Capterra loader

good product, lacks integration and support

Jan 30, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: the features are useful for a sales person to automate workflow. templates, mass emails, analytics on opens etc.

Cons: at first they charged less, but on subsequent accounts i added they charged me more. I asked them to fix the billing but they weren't interested. will be switching to their competitor yesware

Excellent tool!

Sep 23, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I liked mostly various features you can use - creating different templates, making links when attaching documents, ability to see which doc was opened/clicked, adding diff links, photos, docs, videos etc. Also, scheduling emails is great and works great.

Cons: It had its bugs from time to time, like analytics aren't accurate sometimes which gives you incomplete statistics and encountered some real time reporting performance issues. It has many features so you have to get use to it, but it is simple the process is quick.

Overall: Mixmax is great - easy to use, simple functions and robust features - you can easily schedule email campaigns, track numbers, create more than dull emails (adding videos, pictures, links etc.), would recommend to all.

Vendor Response

by Mixmax on September 27, 2018

Hi --

Would love to learn more about this issues you've experienced with analytics. Feel free to contact us so we can assist you.

Highly competitive to its peers such as YesWare.

Sep 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Even at the lower levels, the program makes it very simple to design templates, track opens / downloads, and share information with team members.

Cons: The price is a bit high for some of the more advanced features, but that is mostly a subjective viewpoint.

Overall: Ease of use and automation of email templates and opens.

Capterra loader

The best tracking emails

Nov 13, 2018
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tracking email by recipient

Templates

Schedule sending time

Cons: Price

It's not integrated with my CRM named Ploomes

An effective email extension for outbound communications.

May 17, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: -It is super useful to schedule meetings.

-It has a perfect template for almost any occasion.

-It allows you to add polls to your email.

Cons: All the fancy features make it a little slow, so you will notice a slight lag. However, it's not a major concern.

My go-to tool for everything email.

Apr 23, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: You can simply do so much. MixMax has helped me increase the amount fo work I can do in a set amount of time, not only with sequences but also email reminders and templates.

Cons: I guess one thing is that, from time to time, it can be a little too complicated. There's a lot to do, and while the customer support is great, the platform itself isn't as intuitive as it could be

Overall: Sped up the process for everything email.

Tried a trial, went with chili piper

Sep 07, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Mixmax had a lot of bells and whistles. We jumped on a trial account, they were able to help with some of the implementation, and their service was great in helping us get the software to a point we could make an educated decision as to if it was going to fit our needs or not.

Cons: We were doing a lot of testing, we specifically needed a software that was going to allow people on our website to directly book a demo without being pushed to a different page. Mixmax could not do that, besides that seemed like an adequate software.

This is the easiest to use automated email and calendar system out there!

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The UI of this platform is completely SEXY! I can embed my calendar (branded to my company) within any email at anytime. People can easily schedule with me, and get emails that are automated as well.

Cons: There are a couple of things within the email automation that don't work well. Sometimes your prospects won't receive an email, and you'll have to manually update it.

Yup. Great functionality but it grinds G-mail to a halt, it does not work well with other G-mail Chr

Dec 04, 2017
1/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Lots of great and much needed functionality for G-mail. Calendar invites, image and document embeds with full preview, code embeds, large file attachments etc

Cons: It grinds G-mail to a halt, it does not work well with other G-mail Chrome extensions and in order to remove the MixMax branding you need to upgrade which is completely and utterly ridiculous.

Capterra loader

Great software

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Scheduling and saving e-mails. Easy platform to use to keep up with my e-mail.

Cons: No cons to report to the platform designers.

Overall: My scheduling and time management is much better with Mixmax

Great concept- wish it wasn't so buggy.

Jan 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: This is a great product. I personally have enjoyed using it better than other systems out in the market.

Cons: The only problem that this software has is that it seems to always be down. It happens every month. At times it can be 2-4 times a month. There's nothing more frustrating than having your email not working how it's suppose to.

A perfect idea for a faulty piece of software

Nov 02, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: - The amount of functionality it has;

- Easy to use;

- Integrations

Cons: - Faulty statistics (not able to count bounced emails, needs to be done by manually checking each one of them);

- Automated emails does not stop even if the email server already rejected it;

- Some sent emails tend to disappear from your Inbox;

- Lagging tool (tend to crash, not work at least once per day);

Overall: The onboarding was easy and great, support is swift and somewhat honest, but the tool itself is one piece of a mess. There's so much to do with it, but on the other hand, not so much as everything is impressively buggy.

Vendor Response

by Mixmax on November 08, 2018

Sorry that you are having issues with Mixmax. I'd love to learn more details to see how we can help you improve the situation.

Simply amazing

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I always know when an email is opened or a link is clicked. This alone is great, but then I can also use templates for emails I send often.

Cons: I really really wish I could keep it logged in when I'm using incognito mode. I semi-regularly get logged out when not incognito as well.

Overall: Email tracking

Templates

MixMax made my work so much better.

May 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MixMax has absolutely revolutionized how I use my email daily here at MongoDB. Without it, tracking important messages or scheduling meetings would be far more difficult. Thanks for being the best email productivity tool on the market for GMail.

Overall: Faster email management.

Mixmax review

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The sequences feature and ability to track

Cons: Tracking function sometimes needs a refresh to function

excellent , super easy to use , great value

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: the integration with my gmail account make my job super easy, i can do follow up , can add photos and many other valuable features

Cons: that cannot be integrate with other tools that i use, if they can improve that in the future would be great due to will be all in one

Capterra loader

Highly recommended

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tracking and send later simple templates

Cons: They don't hab a iOS app in the AppStore

Overall: Very effective

Capterra loader

Great for Email tracking, Time management and Workflow Management

Dec 11, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I used Hubspot Sales (Previously known as Sidekick) to track emails, create email templates, schedule calls.. the works. I got curious and decided to look into similar software and I found Mixmax.

Mixmax has added functionality compared to HubSpot sales but what I really loved about it was the ability to add polls and surveys in my email for my recipients to fill without clicking on a link that takes them away from my email. The Dropbox integration and twitter tweet link preview are also nice.

I love how emails composed in Mixmax but not sent is saved in Gmail's draft folder that was really helpful as I had spent minutes trying to create the perfect email to a client, forgot to send it and ended up freaking out when I couldn't find a 'Draft' folder in Mixmax, turns out it was saved in my Gmail's draft.

What I love about Mixmax is despite how many features it has, it's still simple to use and the dashboard doesn't show or list all the features. The sidebar at the left is still a bit overwhelming but it's straight to the point and the other features are hidden in the enhance button.

Cons: The invite a friend feature has a problem,

Overall: It helped me schedule and track emails, schedule meeting, and send polls & surveys without my recipients leaving my email.

Favorite Software Tool I've Ever Used!

Jun 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I personally love the side bar when I'm logged into my gmail account where it shows me all of the emails I've sent and whether or not they have been viewed, a link has been clicked or it has been responded to. Makes things a lot easier for me and a lot more interesting when you can see a potential client viewing your email all on your home page of gmail.

Cons: I haven't run into anything that I dislike yet. We are looking to implement them entirely and I'm sure once I get more familiar with the software there will be something, but as of now there's nothing!

Capterra loader

Love the way this helps me insert meeting schedules directly into email.

May 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to schedule meetings & times for emails to go out. It's also great to be able to check if an email you've sent has been opened.

Cons: Not sure - maybe it would be cool if it integrated with Nimble? But to be totally fair I haven't done much research on it besides its basic uses so it could have CRM capabilities.

Overall: Easy scheduling, seamless, gives off a professional, confident image.

Probably one of the most powerful email productivity products in the market!

Nov 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the interface and thoughtful selection of features - fits a variety of use cases even if you don't primarily do sales and outreach.

Cons: Wish it was possible to set different track and reminder configurations for different contexts and email templates.

Overall: Have used Mixmax to manage outreach to put on the largest undergraduate technology student conference in Canada!

MixMax- Great company, with helpful tool

Nov 13, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: -Simple to use

-Great interface

-Friendly staff

- side bar is super helpful and contains great information

Cons: -Would be good if it was a bit more customizable in terms of features

- Instead of opening leads in gmail from the live feed, I wish there was an option to open in salesforce instead

- Would be nice if we could see full mix max email right in salesforce

Overall: Mixmax is a great company with kind, energetic employees. They have certainly helped my company be more successful!

Vendor Response

by Mixmax on November 15, 2018

Just a quick response to this portion of the review:

Would be nice if we could see full mix max email right in salesforce

You can see the entire email in Salesforce.

Great way to track email engagement and automate as much of the process as possible

Jul 24, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: I love the ability to see when people open my emails and engage with links and material included. This has given me a leg up when communicating with prospects and clients to see if they are engaging with me and allowed me to help be more strategic in my approach.

Cons: the calendar is somewhat annoying. sometimes it hasn't synced with my google calendar or it's allowed people to schedule outside of my working hours.

Great for my type of cold mailing

Sep 22, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It's fresh, new, with a lot of features. It's easy to use and automate my work. Also, it's connected with my gmail so I can track everything.

Cons: Please faster your integration with HubSpot- then you'll be perfect.

I love MixMax! Once you use it you can't go back

May 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the email tracking widget that lives in the email. I love that you can send specific times to client rather than you calendar link, and they don't have to leave the email to schedule.

Cons: I haven't ran into much. There have been a couple of bugs but those were cleaned up pretty quickly. Nothing other than that.

Overall: Ease of email tracking, don't have to go to another window. Easy to schedule appointments.

This is my most used and favorite piece of software

Feb 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of use starting out, as well as how easy it is to adopt new features on the platform. The dashboard and analytics are in a league of their own.

Cons: Having a little trouble attaching this to salesforce. That being said, it's more of a Salesforce problem than it is a Mixmax problem.

Overall: Refining the perfect email templates, as well as having an easy way to schedule future emails

great service

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to use and functional. It didnt take long to get down

Cons: It lagged at times making it a bit difficult to truly enjoy the service

The Best Email Productivity Tool!

Apr 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -You can track who opens your email even if you're sending it to a group.

-Scheduling meetings is pretty easy.

-You can send polls inside your email.

Cons: -You'll notice a slight lag at times.

-It's not available for Mozilla Firefox so you're forced to use Chrome if you want use it.

Mixmax for Sourcers

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, and all in one integration - everything plays nicely together in one complete system.

Cons: So far nothing, it's been 8 weeks and I'm very happy with it.

Overall: I primarily source leads on LinkedIn and use mixmax to manage my communication, scheduling, reminder needs with these passive leads.

I really enjoyed the tracking option

Aug 31, 2017
4/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Tracking, Sending emails later, and the remind option. I also like the fact that I can sync my google docs with the software.

Cons: The unlimited storage part of the mail was frustrating at first. Once I figured out that I could uncheck the box it became a lot easier.

Expansion

Nov 13, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Access to multiple templates = efficiency!

Cons: Not having access to my templates or work from a mobile app.

Capterra loader

I have been using mixmax for about a month so far and enjoy the software.

Feb 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ability to see when and how people/prospects are opening, clicking, and reading my emails

Capterra loader

Makes Email's A Bit More Exciting

Nov 14, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes sending emails a bit more fun. I love the idea of incorporating polls and other more interactive items in an email, versus a more traditional text approach. The visuals are really nice too.

Cons: I've encountered some issues (occasionally), where it would make the performance of the page a bit slower. I think there are certain items that sometimes load a bit slower, and this could be dependant on what browser is being used.

Mixmax makes email so much easier

Apr 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Sequences, timing, reminders, everything is easier since I've made Mixmax part of my daily email routine.