# Mixmax Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mixmax the right Email Tracking solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159470/Mixmax/reviews --- Mixmax 4.6 (236) [View alternatives](https://www.capterra.com/p/159470/Mixmax/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Mixmax Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews amit s Team leadBuilding Materials, 501 - 1,000 employeesUsed the software for: 1-2 years. “It is great for tracking emails and scheduling, though the free version has limited features.“ October 29, 2024 Federico D Sales Operations DirectorInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “I believe that Mixmax lacks some features (such as automations to update accounts on the rules), but honestly, nothing big.“ February 10, 2023 FD Fernando D Tech AdvisorInvestment Management, 2 - 10 employeesUsed the software for: 1-2 years. “It's a great tool, but it is not hard to outgrow. As things ramp up, and campaigns become larger, another tool would be better to handle a larger volume of outbound emails.“ November 19, 2023 KB Kathryn B Network ManagerComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “I would have used the Sequences feature, however, I found it to be a little cumbersome to configure.“ February 13, 2023 MK Molsy K Sales CoordinatorBuilding Materials, 51 - 200 employeesUsed the software for: More than 2 years. “MixMax provides powerful options for tracking messages that have been sent to contact lists and enables us to get reports and dashboards that show us how many people have shown interest in our advertising campaigns that have been sent to them.“ February 2, 2023 BA Bekah A Director of AdmissionsEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “Sometimes, emails are sent to spam when using this software. “ February 10, 2023 SS Simona S Customer Success ManagerComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “The features that I'm using the most are easy to create & update templates, sending & tracking sequences, email reminders, tracking open rates/clicks/replies.“ February 16, 2023 AS Alexander S FounderMusic, 2 - 10 employeesUsed the software for: More than 2 years. “Maybe that it is a pity that I can not speak too much about Mixmax to avoid that other agencies start using it!“ February 10, 2023 ## Showing most helpful reviews Showing 1-25 of 236 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use amit S. Team lead Building Materials Used the software for: 1-2 years ### "Efficient Email Tracking and Scheduling" October 29, 2024 5.0 It is great for tracking emails and scheduling, though the free version has limited features. Pros Scheduling meetings was quick, and I could easily see when my emails were opened, helping me follow up on time. Cons Some of the advanced features require an upgrade, which can be limiting for basic users. Review Source CS Christos S. CEO Computer Games Used the software for: 2+ years ### "Reliable for tracking and communicating better with prospects" February 11, 2023 5.0 Great! Pros Great tracking capabilitiesIt enriches your texts with giphs, emojis that provide a friendlier approach Cons Sequences (campaigns) once they start it's hard to adjust or add new steps in-betweenNo ability to find emails Alternatives considered [Apollo.io](https://www.capterra.com/p/158696/Apollo/) Reason for choosing Mixmax I use both since Mixmax is great for tracking individual emails Review Source FD Fernando D. Tech Advisor Investment Management Used the software for: 1-2 years ### "Great option for small to medium organizations." November 19, 2023 3.0 It's a great tool, but it is not hard to outgrow. As things ramp up, and campaigns become larger, another tool would be better to handle a larger volume of outbound emails. Pros It's really easy to set up and get it going since it integrates easily with Gmail. Cons It depends on having several users within Google Workspace, which makes the price ramp up fast. Alternatives considered [QuickMail](https://www.capterra.com/p/170684/QuickMail-io/)[Brevo](https://www.capterra.com/p/132996/brevo/) Reason for choosing Mixmax When asked, this was the option our sales team liked the most. Review Source SH Sam H. Co-Founder & CMO Retail Used the software for: 1-2 years ### "Great for Inside Sales Cadences" May 21, 2022 4.0 Pros Overall, Mixmax is pretty awesome. The features we lean on most heavily are mail merge (especially using dynamic fields) and email cadencing. It's a pretty good amount of functionality for the price though. Cons There are some features that are left to be desired. It seems like they just need to spend more time understanding how people actually use their product. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Mixmax Features for the price. Switched from [Yet Another Mail Merge](https://www.capterra.com/p/168100/Yet-Another-Mail-Merge/) Mixmax is just a much more robust software with more functionality. Review Source PD Paul D. Education Consultant E-Learning Used the software for: 1-2 years ### "18 month review of Mixmax" February 20, 2023 4.0 Pros The email tracking has been very useful but the feature I utilise the most is the sequences to set emails to go out to prospects, it's efficient and user friendly. Cons A Home button is required, many times I just want to get back to the main page and there is no easy way of doing so. Switched from [Toutt](https://www.capterra.com/p/233319/Toutt/) Wasn't getting or able to get the features required with previous software Review Source RS Rajan S. Startup Evangelist Computer Software Used the software for: 6-12 months ### "Easy and convenient setup" February 16, 2023 5.0 Pros Mixmax is easy to set up and implement. Our team uses it to use pre-built templates so we don't have to write identical copies for numerous clients. Also, the schedule a meeting feature is super helpful and we don't use any other tool for scheduling meetings. Cons Honestly, none. The tool is very straightforward with the offerings and user experience. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) Mixmax provides everything in a single software - templates, scheduling, calendars, sequences, etc. Review Source AP Ashish P. Chief Marketing Officer E-Learning Used the software for: 2+ years ### "Great tool for startups and small companies starting out with SMB sales" July 14, 2025 4.0 Mixmax is a great entry-level CRM tool. Email tracking and cold outreach features are great. However, as a company grows, you may outgrow it. Pros Mixmax is a really easy to use product because it's a CRM that works with your inbox. In fact, you hardly ever need to use the Mixmax tool, you can just do everything from Gmail itself. I like the tracking and cold email outreach features. Cons You still need a CRM tool in addition to Mixmax, which makes it an additional expense. If they had even a mini version of a CRM inside their tool, I would make it a great full-fledged CRM. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Mixmax Ease of use and cost were the main reasons Review Source Federico D. Sales Operations Director Information Technology and Services Used the software for: 1-2 years ### "Great company, with a great group of people behind" February 10, 2023 5.0 Amazing! Special mention to \[sensitive content hidden\] Pros Mixmax has a great platform and an incredible Customer Success/Support/Tech Support team. They are very open to hearing feedback and working on recommendations provided Cons The grass is always greener in the neighbor's garden. I believe that Mixmax lacks some features (such as automations to update accounts on the rules), but honestly, nothing big. Mixmax is a great and very complete platform. Alternatives considered [Outreach](https://www.capterra.com/p/159318/Outreach/)[SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Review Source Laura C. Coach + Consultant Consumer Services Used the software for: 2+ years ### "MixMax gives me my sanity and time back" November 13, 2018 5.0 I run my own coaching business. I wouldn't be able to do what I do without MixMax. I also love how they keep adding features. As my business grows, I know I can keep relying on MixMax to continue adding the functionality I needed, without being pushy or cheesy. I highly recommend to everyone I work with. Pros I love the calendaring features and reminders on emails. I completely eliminated any back and forth on scheduling meetings in my personal life and work for 90% of cases. I'm in a services business so I'm scheduling time weekly. I no longer have it on my mind to follow up with people with new times or dates. They can just schedule time at will in really easy to manage times on my calendar. Plus if I really did want to make sure they scheduled, I can just have MixMax remind me in a week to follow-up with them if they haven't responded yet. It frees my mind up SO MUCH. Cons I don't like that it has an advertisement on my website for the calendaring widget. I'm fine to endorse MixMax but it just doesn't fit my brand. It's also not the best UI for my clients. It's not super easy to navigate times on mobile past a certain point. Review Source Mike F. Owner/ Founder/ Director of League Operations Sports Used the software for: 2+ years ### "Take your E-mail to the MAX! (MixMax Review)" November 13, 2018 5.0 I was an early adopter of Mixmax, and was able to speak directly with the founder via screen share and give feedback about my user experience. It says a lot about an organization when the head honcho is taking time out of their day to personally get data from their customers to improve their product. Pros I have pretty basic needs when it comes to emailing, but I do it often. Mixmax helps me stay on top on my many communications, allowing me to see who has opened (viewed) the emails I've sent, and how many times, which better enables me to navigate where things stand in the communication process. I can't tell you how many times that feature alone has saved my behind. I also utilize the templates, as I often need to send out messages with identical content. Templates save me time and energy. Cons Even with the privacy assurances, there is something a bit unnerving to click buttons to "Allow" an outside app complete control over your email communications. If I was sending any information I deemed even remotely sensitive, I might think twice about using this, or any outside service. Review Source KC Kimberly C. Marketing and Sales Director Marketing and Advertising Used the software for: 1-2 years ### "Sales Market and Sales Director" February 10, 2023 5.0 Well if It was not so great i would not be sharing it like crazy... Pros I love the email tracking and live report and I love knowing when to send the email. I love the feature to toggle the link or URL. I love the Send Later feature. Really "It's SO FLUFFY" moment. That is why I shared it with team. If possible I can shared the bigger team. There are hundreds in that group. Dag could I get a discount!? Cons My boyfriend is an all thumbs on the computer so dialing down to those folks helps one way is to make a video for the how or trouble shooting. Just thinking... Review Source AS Alexander S. Founder Music Used the software for: 2+ years ### "Game changer!" February 10, 2023 5.0 Pros Yes, game changer is an absolutely over-used term. However, here there is no other word describing the app better. Being a small creative agency, Mixmax gave us the tools to be steps ahead of competitors, scale up sales, save time and being more efficient. Cons I cannot say anything, to be honest. Maybe that it is a pity that I can not speak too much about Mixmax to avoid that other agencies start using it! :) Review Source VR Verified Reviewer Community Engagement Specialist Real Estate Used the software for: 2+ years ### "I love MixMax and all of its capabilities. " April 24, 2018 5.0 Being able to track, schedule, and templatize emails. Pros I LOVE how easy it is to track email opens in great detail. There are so many great features for such a good price. The features i use most besides email tracking is the ability to schedule emails and create email templates. I use both those features on a daily basis and I really don't know what I would do without it. Cons Sometimes MixMax glitches and for whatever reason doesn't track certain emails. It doesn't happen frequently enough for it to be a big issue. Also, you have to have MixMax installed on every computer you are sending emails from for the tracking to work. This can be a pain- I really wish it was just automatically hooked up to gmail so no matter what laptop you were using, it would track your emails. Review Source SS Simona S. Customer Success Manager Computer Software Used the software for: 6-12 months ### "Amazing time saver & easy inbox management" February 16, 2023 5.0 Saving time & ensuring the customers are always addressed on a timely basis. Pros The features that I'm using the most are easy to create & update templates, sending & tracking sequences, email reminders, tracking open rates/clicks/replies. Mixmax is a real timesaver and with the software I'm sure I won't forget to follow up with anyone. Cons Just a tiny thing, when setting up a reminder for an email, I would like to make a default time 9am, not the same time as I'm scheduling the reminder. Review Source VR Verified Reviewer Marketing consultant Marketing and Advertising Used the software for: 6-12 months ### "Amazing tool to manage email outreach campaigns" December 2, 2022 5.0 Pros The sequences feature is a the best email outreach workflow that I've used so far. Cons Price - a bit on the expensive side, they should create a tier like "MixMax light" that enables low volume usage for solopreneurs. Switched from [lemlist](https://www.capterra.com/p/173776/lemlist/) Lemlist was too cumbersome for me Review Source LB Leniece B. Founder/CEO Human Resources Used the software for: 6-12 months ### "Great product! A few tweaks can make it Great" November 21, 2018 5.0 Good! Pros Love the ease of use and that it’s embedded in gmail Cons 1) when sending email via Mobile you lose all MixMax features/capabilities. Really huge gap 2) unlike Calendly, the calendar function double books since it doesn’t update your availability in real time e.g. if I send availability to a client for Nov 26th and they don’t read the email until above 28th (and that time gets filled in between it shouldn’t be possible to schedule. Calendly works beautifully in this regard. If MixMax fixed this I would get rid of my calendlu account but too many scheduling kinks due to poor coding/functionality to prevent double bookings in real time. Should be integrated with calendar so when times are I long available they are deactivated. 3) need more CRM integration options. Salesforce is cool but a giant for small business owners. Look into nimble CRM startups that are popular or create your own option 4) integrate with social media so we can easily access email recipient profiles like Rapportivr Review Source Response from Mixmax November 28, 2018 Thanks for your review! Please let us know what CRMs you would like us to integrate with. You mention Salesforce and we have an integration with Pipedrive and Copper (which are both CRMs for smaller businesses). Feel free to visit success.mixmax.com for more information on these integrations. With regards to the calendar double booking, please make sure that you have the 'prevent double' booking' feature turned on. You can find more information here: https://success.mixmax.com/article/41-prevent-double-booking If you do have this option turned on, let us know. For mobile -will pass those on to our product group. VR Verified Reviewer Vice President of Marketing Marketing and Advertising Used the software for: 6-12 months ### "Free Version Helpful, But With Issues" January 9, 2019 4.0 It has a lot of advanced functionality, but the basic scrolling issues and popup made it annoying over time. Pros I liked that I could integrate my calendar availability into an email just by typing /a. My Google calendar would pop up and I could decide which time slots I wanted to tell the email recipient I had available. Those slots would then appear in the email with a button for them to book a time. Cons When I was replying to an email and wanted to scroll down through their original content, MixMax just fights you on the scrolling movement down. It's why I eventually uninstalled the software because I just hated not being able to easily scroll down. Also, whenever the mouse hit the wrong part of the top right side of the email compose screen, there would be a popup that came up and blocked the screen. I frequently had to stop and click it to continue writing. It drove me nuts. Review Source VR Verified Reviewer Account Manager Computer Software Used the software for: 2+ years ### "Tracking opens so there is no stress!" November 21, 2019 5.0 Being able to follow up with prospects and clients at appropriate timing due to the tracker being installed. It's a great tool. Pros I love the tracking feature, as well as the preview service they provide when pasting Droplr links into emails. It makes it really easy to use and I know exactly when to follow up with clients. Cons If the integration becomes disconnected sometimes I don't notice so Ill have to make sure when I clear my cache and cookies that I reinstall. Nothing that big through - Mixmax is great! Review Source KG Kana G. Onboarding Specialist Hospitality Used the software for: 6-12 months ### "MixMax is awesome for anyone who has to email clients, students, partners...anyone!" February 20, 2023 5.0 I have saved so much time and it's made my communications a lot more efficient! Pros I love how much time MixMax saves me with templates and sequences! Cons I wish MixMax was usable with other emails. Review Source VR Verified Reviewer Senior Digital Marketing Associate Computer Software Used the software for: 1-2 years ### "Best tool for email sequences!" November 10, 2021 4.0 Pros It's easy to setup email sequences and options that Mixmax offer such as meeting scheduling tool is really making the life easy. Cons Rules & automation features are a bit complex and hard to setup. Review Source AA Aubrey A. CEO Financial Services Used the software for: 6-12 months ### "MixMax is necessary for a productive salesforce" February 12, 2023 5.0 I rate MixMax a 10 out of 10. Have really enjoyed the product thus far. Pros MixMax allows myself and my sales team to track open rates of email and email cadences. This empowers the sales team to have a pointed outreach to the contacts that are engaging in their emails the most. Cold calling the most engaged first. This speeds up our sales cycle tremendously. Cons The software is amazing. I wish there was a cost break per user, it is quite expensive. Especially for startups. Review Source VR Verified Reviewer Sr. Customer Success Manager Computer Software Used the software for: 1-2 years ### "Very useful for email tracking" July 21, 2021 5.0 Overall it's extremely useful for monitoring opens, clicks and logging comms into SFDC Pros I love how I'm able to track opens and monitor activity of emails. If I'm trying to track a user down and I'm concerned they've gone dark, monitoring opens is helpful Cons It can be confusing at times, and I'll be honest I don't set up campaigns at all. I have a book of about 75 accounts and managing that many customers with email campaigns is tough/scary. Review Source VR Verified Reviewer Business Development and Sales - Asia Pacific Computer & Network Security Used the software for: 1-2 years ### "MixMax is the perfect tool for Sales " November 14, 2018 4.0 Great experience. Highly recommended Pros Great features Easy to use although some features are a little more difficult to master like drip campaigns Cons Inability to use WiseStamp. MixMax signature feature is too basic The option to remove the mixmax logo is too expensive Review Source Response from Mixmax November 21, 2018 Thanks fo the review. Will pass on the request for Wisestamp integration to our product team. You can import signatures into Mixmax. Did you try to import your WiseStamp signature into Mixmax? RB Ryan B. VP, Digital Strategy Marketing and Advertising Used the software for: 2+ years ### "Probably better if you only use one email address" June 15, 2021 4.0 I liked Mixmax and it did everything I needed it to, but I think it's a bit convoluted and I experienced bugs pretty frequently. If you can use something simpler, it's probably in your best interest. However, if you need a lot of features, give it a try. Pros MixMax integrated a lot of useful features. I used the booking on my website, scheduled emails using the recommended send-times, and tracked when emails had been opened. It was nice to have everything in one software. Cons I have no fewer than 3 email addresses that I use daily. A couple more that I use periodically. Mixmax was a mess when it came to trying to set up across every email address. I should have just stuck with one. Review Source RB Rahul B. Cofounder/CTO Consumer Electronics Used the software for: 1-2 years ### "The best email tracking software for Gmail" February 10, 2023 5.0 Pros There’s a freemium tier which helps get familiarity with the product and make buying decision as and when you want. The base features are amazing and work consistently. Installation is a breeze with the chrome plugin Cons Have no complaints about this product. I have been using it for over a year now. Review Source Similar Products Featured