Who Uses This Software?

BFSI , Retail, BPO Sector

Average Ratings

1 Review

  • 2 / 5

  • 1 / 5
    Ease of Use

  • 1 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Infrrd
  • infrrd.ai/
  • Founded 2016
  • United States

About Infrrd OCR

Infrrd's OCR is AI-based Platform, powerful enough to capture data from IDs, passports, financial statements, RFPs, panel schedules, custom PDF formats, & hand-written forms. Infrrds high accuracy document digitizing OCR is the best automated data extraction solution that improves cost efficiencies in the business environment and provides substantial returns on the original investment by different industries like retail, finance, vendor management systems, back office & BPOs etc.

Infrrd OCR Features

  • Disparate Data Collection
  • Document Extraction
  • Email Address Extraction
  • Image Extraction
  • IP Address Extraction
  • Phone Number Extraction
  • Pricing Extraction
  • Web Data Extraction
  • Chatbot
  • For Healthcare
  • For Sales
  • Multi-Languages
  • Predictive Analytics
  • Process/Workflow Automation
  • Virtual Personal Assistant (VPA)

Infrrd OCR Reviews Recently Reviewed!

Need OCR solution don't use Infrrd

Aug 03, 2018

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: In fairness we did get some great support when developing against their API, they don't have any examples in code, so our team needed to buld from scratch, but when pushed they offered some tips and pointers as well as some snippets of code.

Cons: Having spent months of work developing against their API, and with customers wishing to trial the solution they released v2 API with no notification or warning, we had to completely re-write the integration which took weeks, they turned v1 off with no backward support. We also had to pay retail price without margin or commission just so that we could demo their solution to our customer base and prospects.

Overall: Very poor with the sales team and took a lot of pushing to get help from the technical. I do not recommend you use this company for any OCR requirements, the API is slow to respond, and at best Receipts or Invoices being scanned were at best 70% accurate which meant the User would have to correct the details, making the solution 30% inadequate, we worked to improve quality of the image and size to strike the best balance of speed and accuracy.

Vendor Response

by Infrrd on September 10, 2018

We appreciate hearing from our customers when it comes to how we could improve, David. I'd be glad to discuss your concerns in more detail, and invite you to send me an email at OCR_Support@infrrd.ai.
Veronica, Infrrd Team