---
title: "Dixa Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Dixa Software - reviews, pricing plans, popular comparisons to other Help Desk products and more."
source_url: "https://www.capterra.com/p/159488/Dixa/"
page_type: "product"
language: "en"
---

# 

 Dixa Software Review 2026: Features, Integrations, Pros & Cons

Last updated on July 21, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Dixa

## What is Dixa?

Dixa is a help desk that offers user a better and smarter way to work by unifying email, chat, phone and messaging apps all in one platform. Designed for customer facing teams, Dixa automates repetitive, manual tasks so agents can focus on the customer - not the software. Get real-time performance stats, advanced routing across channels, unique conversation ID numbers, quick responses, automations, callback and more. Schedule a demo to see how Dixa can enhance your agent and customer experience!

## What is Dixa used for?

[Contact Center](https://www.capterra.com/contact-center-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)

Top alternative

Featured

Overall rating

Based on 20 user reviews

Reviews sentiment

Positive

90%

Neutral

0%

Negative

10%

Starting price

$39

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Dixa?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://dixa.com&name=Dixa)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Dixa

4.3 (20)

VS.

[4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

$39

Per User, Per Month

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (20)

Ease Of Use

4.6 (1,767)

Value For Money

4.2 (20)

Value For Money

4.6 (1,517)

Customer Service

4.3 (20)

Customer Service

4.7 (1,536)

## Dixa alternatives

[4.2 (998)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[4.4 (4,087)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$115.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (825)](https://www.capterra.com/p/136189/Salesforce/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

## FAQs about Dixa

Overview

### Which roles and teams benefit most from Dixa?

Dixa is most used by customer service and support teams, including managers, directors, and frontline representatives who need to handle conversations efficiently across channels. Operations leaders, sales managers, and business development teams use it to improve response workflows, while IT and infrastructure roles support integrations, reliability, and scalable service delivery.

Answer based on 20 reviews

Overview

### What company size and specific industries is Dixa built for?

Dixa is designed for businesses of any size worldwide, including small businesses, call centers, and full-fledged contact centers. It fits customer-facing teams across sectors that need a shared system for managing customer conversations and support operations.

Talk to an expert

### More questions?

Ask our experts

Features and Usability

### What are the key features of Dixa?

Dixa offers chatbot, live chat, PBX, and routing for handling customer conversations across channels. It also includes AI Copilot, call recording, IVR, automatic call distribution, and callback scheduling, plus access controls, CRM, ticket management, reporting, and workflow configuration for support operations.

Integrations

### Which third-party tools and platforms does Dixa integrate with?

Dixa integrates with over 40 third-party tools and platforms, including Adobe Commerce, Agillic, Boost.AI, Capturi, Certainly, Chattermill, DeepL Pro, DigitalGenius, Dynamics 365 Business Central, Emarsys, HubSpot Content Hub, Looker, Marketo Engage, Medallia Agent Connect, Meta for Business, and Microsoft Power BI.

Answer based on 4 reviews

Getting Started and Support

### What training and onboarding options does Dixa offer?

Dixa provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online sessions support guided setup, webinars cover group learning, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review.

Getting Started and Support

### What customer support options does Dixa offer?

Dixa provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users often describe support as helpful and quick to answer, though some note frustrations with standard replies or slower follow-up when issues need more detailed attention.

Answer based on 7 reviews

## Features

AI summary

Based on 5,070 Help Desk reviews

Capterra data shows that buyers of help desk software rank the following features as their top priorities:

-   **Ticket Management** (**54%** of reviewers rated this feature as critical)
-   **Real-Time Notifications** (**39%**)
-   **Service Level Agreement (SLA) Management** (**38%**)

Dixa supports all three features that reviewers rate most highly: **Ticket Management**, **Real-Time Notifications**, and **Service Level Agreement (SLA) Management**. Together, these capabilities help businesses organize support requests, keep teams updated as issues change, and track response commitments more effectively, allowing teams to deliver more consistent customer service.

Reporting/Analytics

3.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Automated Routing

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Tickets are automatically assigned to specific agents based on predefined rules

Call Recording

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Collaboration Tools

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Provides a channel for team members to share AI models, media files, communicate, and work together

Computer Telephony Integration

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Computer-telephony integration is the use of computers to manage telephone calls

Contact Management

2.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Dixa 88 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
- Alerts/Escalation: System alerts about the need to escalate an issue or request
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules
- Automatic Call Distribution: Distribute/route/connect calls
- Autoresponders: Create and automatically send premade copy in response to customer messages
- Blended Call Center: A call center that both makes and receives calls
- Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.
- Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details
- Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance
- Call Recording: Record the audio of phone conversations for quality assurance purposes
- Call Reporting: Track and report on all incoming and outgoing calls
- Call Routing: Sends voice calls to a specific queue based on predetermined criteria
- Call Transfer: Transfers live calls to other agents
- Callback Scheduling: Schedules callback times
- Caller ID: Identify the number and contact information of a caller before answering the phone
- Chat/Messaging: Communicate using direct chat or messages within the system
- Chatbot: AI-based platform which conducts a conversation via auditory or textual methods
- Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together
- Commenting/Notes: Leave comments and notes on documents for others to view
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls
- Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc.
- Contact Management: Manage, organize, and store contact information
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc.
- Customer History: Access previous interactions or concerns to maintain customer relationships
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Fields: Customize data fields to support various needs and use cases
- Customizable Forms: Customize contracts and forms to collect specific information
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics
- Data Import/Export: Import and export data to and from software applications
- Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components
- Email Management: Manage, store and organize emails within the system or via third-party apps
- Employee Activity Monitoring: Monitor and track what your employees are doing
- Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events
- Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service
- Inbound Call Center: A call center that primarily receives calls, typically customer service focused
- Inbox Management: Organize, prioritize, and manage incoming communications
- Interaction Tracking: Track interaction history by documenting conversations for contacts
- IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response
- Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support
- Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills
- Live Chat: Ability to chat online in real time
- Macros/Templated Responses: Templated responses for responding quickly to recurring support requests
- Manual Dialer: Agents choose who to call and when
- Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
- Multi-Channel Data Collection: Collect information from multiple sources
- Multi-Language: Manage and support multiple languages
- Negative Feedback Management: Identify, track, and respond to negative feedback
- Outbound Call Center: A call center that primarily makes calls, typically sales focused
- Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems
- Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
- Prioritization: Arrange tasks based on the level of priority or urgency
- Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed
- Real-Time Analytics: Analyze and gain insights into data in real-time
- Real-Time Chat: Engage in direct, instant messaging with customers, users, etc.
- Real-Time Data: Receive data and information in real time
- Real-Time Monitoring: Active monitoring of systems, applications, or networks
- Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs
- Real-Time Reporting: Active reporting of data and metrics
- Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling
- Remote Support: Provide support to your customers and employees remotely over a shared network
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information
- Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution
- SMS Messaging: Send messages via SMS
- Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
- Softphone: Use your computer as a phone device to make calls over the internet
- SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
- Support Ticket Management: Allow customers/users to submit support queries and service requests
- Survey/Poll Management: Create and administer polls and surveys
- Surveys & Feedback: Gauge satisfaction and receive information for improvement and success
- Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes
- Task Management: Create, manage and track all task activities and progression
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Ticket Management: Track, manage, or resolve user requests and IT incidents/issues
- Time Zone Tracking: Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation
- Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data
- Voice Mail: Computer-based system that allows users to send and receive voice messages
- VoIP Connection: Place/receive calls through voice over IP connection
- Widgets: An extended application or connector that enables users to perform additional services with their current set of tools
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

Get Advice

We can help you find the software with the features you need.

Features

3.9 (20)

3.9

Based on 20 reviews

## Pricing

Value for money

4.2 (20)

Free Trial

Basic

$39.00

Per User,Per Month

Value for money

4.2 (20)

4.2

Based on 20 reviews

## Integrations

[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[

Meta for Business](https://www.capterra.com/p/213257/Facebook/)[

Tableau](https://www.capterra.com/p/208764/Tableau/)[

Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[

WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (20)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (20)

4.3

Based on 20 reviews

## User reviews

Overall rating

4.3

Based on 20 reviews

Filter by rating

5(11)

4(7)

3(0)

2(1)

1(1)

Mentioned topic

Sorted by most recent

KT

Kevin T.

Director of Customer care

Consumer Goods

### "Dixa - Great Omnichannel/CRM Software "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 29, 2021

Much better consumer experience because you put the consumer in control if they want to wait for an agent, get a callback or leave a voicemail. Our channel partners get to the agent supporting them via area code routing and email identification. It give a personalized experience and saves time.

Pros

Programming in Dixa is like programming in Visio. You do not need technical expertise to create a flow that will give your customers an outstanding experience.

Cons

The Analytics and reporting gives you the fundamental information but the package needs enhancements.

Switched from

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Dixa's telephony offering was far superior. We could only implement chat in North America and not the rest of the world.

Alternatives considered

[Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/)

[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

Reasons for choosing Dixa

Dixa was clearly the best value proposition. They a relatively new company and are very open to working with you to add enhancements that make a difference in the experience you deliver to consumers and channel partners.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RF

Rune F.

Manager

Printing

### "Be ware of trick-sale upgrades."

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

April 11, 2021

It started off fine with big promises and no limits to what the software could do. As described earlier, I feel I have been tricked into an upgrade, and a new 2-year binding period, despite our previous commitment. The soulution we have now, is back to the original, but at an increased price. If we haven't done this test with the callcenter, we wouldn't have got this increased price pr. agent and we would not have renewed the binding period. Of course I tried to discuss this with our sales contact, but after the sale, he did not want to talk us and referred to an account administrator. Then I tried to talk to our account manager, but as he said, he knows nothing about our deal and could not do anything. Dixa have many fine words, about their focus is on providing exceptional customer service and nurturing their customer's friendship, but the fact is that we have now found another solution and closed our connection to Dixa, even though we still have to pay a long time for software that we can not use.

Pros

The software uses queue for email routing, as in a telephone system.

Cons

We used the software to manage our incomming salesupport emails from different contries. The sofware did the job, but we didn't always get the attachment from the email into Dixa. This led to some confused conversations with the customers. After some time using dixa for email, we agreed to start a test the incomming phone routing with our call center to include them in our dixa setup. Unfortunately, it did not work as planned, as we experienced a lot of delay in the conversations, and the test was therefore stopped. As a result of the test, we suddenly got a masive price increase per. agent + 2 years more binding period.

Alternatives considered

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reasons for choosing Dixa

Dixa was cheaper back then, but looking back, we should have chosen otherwise.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Anonymous User

tech

Civil Engineering

### "Scam"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

October 9, 2020

Pros

Features were decent. Setup was painless for the most part.

Cons

They dont have a clue whats going on. Customer support is terrible. Always blaming you when their integrations are medicore. They didnt want to give us our ported number back to keep us in the contract. When we managed to eventually (6 monthes) get our number back, they think we should pay for their service even though we canceled monthes ago. They lock you in and you cannot escape. DO NOT GIVE PORT YOUR NUMBER! THEY USE IT TO KEEP YOU WITH THEM!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Dmitry M.

COO

Sports

### "Easy to start and excellent quality"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 24, 2019

We are using the service constantly for one and half year already by our support and sales departments. We really enjoy their service level, and PI phone software! Keep this level please!

Pros

The quality of the calls are fantastic, 98% of the calls going without interruptions and with good sound quality

Cons

they don't have iOS app at this stage but it is on their road map

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 26, 2019

Hi Dmitry! Thank you for reviewing us, we are happy to hear you are enjoying Dixa. We are looking forward to continuing to work with great customers like yourself and improve our product even more :)

DV

Dion V.

Manager

Information Technology and Services

### "Dixa for Business moving oversees"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 26, 2019

The customer support is fantastic. Help is fast and reliable.

Pros

The software from Dixa is fantastic. I was able to use it to keep in touch with my local clients back home. It allowed them to call a local number and for a closer relationship with the client.

Cons

The cost for me was slightly prohibitive. That is not to say it would not be ideal for a larger business. As I run a small online company it was not viable to continue. I would still recommend Dixa to anyone who moves their business location oversees.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 29, 2019

Hi Dion, Thank you for taking the time to review us and for the feedback :). We appreciate your support!

ME

Mark E.

Network Infrastructure Manager

Glass, Ceramics & Concrete

### "Phone system with a twist"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

March 25, 2019

Dixa is a new way to look at contact center as a service. They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot.

Pros

I have grown to like the platform as it works almost like a ticketing system with phone calls.

Cons

You do not have control of everything as an admin that you would have if you had a traditional contact center. Changing status is pretty big deal if someone is away. Tracking away status would be helpful.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 27, 2019

Hi Mark, Thank you for taking the time to review us and providing feedback :) We are very happy to have you as a customer and look forward to continuing to work together!

EJ

Emilie J.

Customer Service Manager

Retail

### "Overall very good customer service system"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 22, 2019

Pros

The notification system is really great - it overtakes your screen when a customer makes contact. It is perfect for the quick reaction towards your customer.

Cons

We have experienced that the customer does not receive emails written from the system and it is not possible to change the color of text in the chatflow function on your site.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 27, 2019

Hi Emilie, Thank you for taking the time to review us, we appreciate the feedback :) Did you see with our latest update you can now choose any color you like for our chat widget and then the chat bubbles will appear in that color too? Check out: https://app.getbeamer.com/dixa/en/product-preview-new-chat-widget for more details, but the update has already been released! Please don't hesitate to get in touch if you have any questions or come across any other issues :)

LG

Luisa G.

Customer service

Marketing and Advertising

### "Makes the day a lot easier"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

March 22, 2019

Very nice. Makes multiple users on the same email alot easier. Still missing some features like intern chat/messagecenter.

Pros

Easy to use. Many features that makes the everyday work a lot easier. Structured and easy to find what you are looking for.

Cons

Customer service is lacking. Especially the chat feature. Too many standard answers. An example was that mailing wasn't working. And the customer support offered me to do a check on the issue and get back to me on email (which wasn't working) When in contact with danish support everything is perfect!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 27, 2019

Hi Luisa, Thank you for reviewing us :) We appreciate the feedback and will continue to improve our product to make your days even better!

BH

Benjamin H.

Sales manager

Consumer Electronics

### "Dixa Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

March 22, 2019

Pros

Easy setup of phone/chat/email in the desktop app.

Cons

I think there should be an android/iOS app

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 27, 2019

Hi Benjamin, Thank you for reviewing us, we really appreciate the feedback! We'd love to hear how you would use an android/iOS app if it were available, so please feel free to get in touch to chat :)

AC

Arnaud C.

IT infrastructure manager

Electrical/Electronic Manufacturing

### "Dixa review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

March 20, 2019

We mainly use dixa for our IT helpdesk and we were able to have on system with technicien in different country. We mainly use the call application.

Pros

\- Easy to implement. - Not expensive - Easy to use for user - Work for all users arround the world

Cons

\- Even if you take the call quickly, customer have to wait a little bit to be able to hear you. - not possible to make complex call routing with several queue.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 27, 2019

Hi Arnaud, Thank you so much for reviewing us. We are very happy to hear you are enjoying using Dixa and we look forward to continuing to improve our product for you :)

[View all Reviews](https://www.capterra.com/p/159488/Dixa/reviews/)

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