Best For

Dixa is for businesses of any size around the world. We provide solutions for all customer-facing teams, whether you are a small business, a call center or a full-fledged contact center.

Product Details

Dixa is the customer friendship platform for real-time conversations between brands and their customers. Dixa enables customer facing teams to deliver instant and personalized support across phone, email, chat and messaging apps from one screen. Get real-time performance stats, powerful routing capabilities, automations, integrations and much more. Visit our website or book a demo to see how Dixa can enhance your agent & customer experience!

Contact Details

Dixa

https://dixa.com

Founded in 2015

Located in Denmark

Dixa Pricing Overview

Dixa pricing starts at $99.00 per month, per user.There is not a free version of Dixa.Dixa does not offer a free trial.See additional pricing details for Dixa below.

Conversation View
Conversations List
Chat Widget
Team

Starting Price

  • $99.00/month/user
  • $99 per agent/mo. includes essentials for phone, email, chat & messenger

Free Demo

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Online

Dixa Features

Auto Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Predictive Dialer
Reporting/Analytics
Telemarketing Management
VoIP
Blended Call Center
Call Logging
Call Scripting
Call recording
Campaign Management
Escalation Management
Inbound Call Center
Interactive Voice Response
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Data Collection
Predictive Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Dixa Reviews

Showing 5 of 17 reviews
Overall
4.6/5
Ease of Use
4.5/5
Customer Service
4.6/5
Avatar Image
Luimer D.
Coordinador de Redes
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 29, 2018

“Excellent performance”

OverallWe have compacted better in the work
ProsIt is easy to use, it has a flaxibility for work that improves business performance, it is constantly improving, that is why it has that great we will continue using it
ConsWe do not find a major problem with this platform, I just hope that the text options in voice improve a bit

Vendor Response

By Dixa on May 2, 2018
Thank you for your review, Luimer!
Reviewer Source 
Source: Capterra
April 29, 2018
Jonas J.
Director
Package/Freight Delivery, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 20, 2019

“All in one place”

OverallWe have seen a significant improvement in the software compared to what it was when we first adopted it both in respect of the upgrades and their customer support. We would like to wish Dixa to continue on this path of improvement to provide their customers with a product that meets the customers' evolving needs.
ProsWe have been using the Dixa software for a year now and are very satisfied to have implemented the move to this platform. Using the software has reduced the disarray that is commonly caused by having separate systems, as Dixa has everything in one place: phone, email, real-time live chat and Facebook Messenger. The interface of the platform is functional and user-friendly, specifically when it comes to routing the tasks between agents. As a result, all customer queries and correspondence are dealt with in a timely and efficient manner by the most suitable agents to meet the customers' needs.
ConsHaving used Dixa over the past year, we have experienced some of the following issues: We could not use the software to call some of our contact numbers; Some of the customer correspondence would not be delivered properly and we would only see an empty file; Not all customers could see the attached files, or we would not be able to attach files our end. The team at Dixa dealt with any issues raised professionally and efficiently. Working with the platform is now much easier, as the upgrades implemented by the Dixa team have helped us to deal with the everyday tasks more productively and with less complications.

Vendor Response

By Dixa on March 27, 2019
Hi Jonas, Thank you so much for the review! We are excited to be working with you and your team and plan on continuing to grow the platform to continue to meet your needs :)
Reviewer Source 
Source: Capterra
March 20, 2019
Elizabeth S.
Customer Support Representative
1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 16, 2017

“Cheap, efficient and all about customization, this is what I can say about using Dixa. ”

OverallIt works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it.
ProsWe are using Dixa for more than 3 months now. The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget). In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with their specialist where they basically show all the features that you can use. And after that demo, Dixa seems even more fast and efficient. Besides all this Dixa is cheaper than other solutions that we have tried. Another plus about Dixa is that we were able to keep our existing number, Dixa team just helped us to port it to the system easily. Currently, our team is more than satisfied with the outcomes that we got for that price :)
ConsAs it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list.

Vendor Response

By Dixa on August 17, 2017
Thanks for the great review, Elizabeth!
Reviewer Source 
Source: Capterra
August 16, 2017
Mark E.
Network Infrastructure Manager
Glass, Ceramics & Concrete, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
March 25, 2019

“Phone system with a twist”

OverallDixa is a new way to look at contact center as a service. They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot.
ProsI have grown to like the platform as it works almost like a ticketing system with phone calls.
ConsYou do not have control of everything as an admin that you would have if you had a traditional contact center. Changing status is pretty big deal if someone is away. Tracking away status would be helpful.

Vendor Response

By Dixa on March 27, 2019
Hi Mark, Thank you for taking the time to review us and providing feedback :) We are very happy to have you as a customer and look forward to continuing to work together!
Reviewer Source 
Source: Capterra
March 25, 2019
Benjamin H.
Sales manager
Consumer Electronics, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
March 22, 2019

“Dixa Review”

ProsEasy setup of phone/chat/email in the desktop app.
ConsI think there should be an android/iOS app

Vendor Response

By Dixa on March 27, 2019
Hi Benjamin, Thank you for reviewing us, we really appreciate the feedback! We'd love to hear how you would use an android/iOS app if it were available, so please feel free to get in touch to chat :)
Reviewer Source 
Source: Capterra
March 22, 2019