# Dixa Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dixa the right Help Desk solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159488/Dixa/reviews --- Dixa 4.3 (20) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Dixa Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews MH Mina H techCivil Engineering, 10,001+ employeesUsed the software for: More than 2 years. “Always blaming you when their integrations are medicore.“ October 9, 2020 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Luimer D. Coordinador de Redes Used the software for: 6-12 months ### "Excellent performance" April 29, 2018 5.0 We have compacted better in the work Pros It is easy to use, it has a flaxibility for work that improves business performance, it is constantly improving, that is why it has that great we will continue using it Cons We do not find a major problem with this platform, I just hope that the text options in voice improve a bit Review Source Response from Dixa May 2, 2018 Thank you for your review, Luimer! KT Kevin T. Director of Customer care Consumer Goods Used the software for: 1-2 years ### "Dixa - Great Omnichannel/CRM Software " July 29, 2021 5.0 Much better consumer experience because you put the consumer in control if they want to wait for an agent, get a callback or leave a voicemail. Our channel partners get to the agent supporting them via area code routing and email identification. It give a personalized experience and saves time. Pros Programming in Dixa is like programming in Visio. You do not need technical expertise to create a flow that will give your customers an outstanding experience. Cons The Analytics and reporting gives you the fundamental information but the package needs enhancements. Alternatives considered [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/)[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing Dixa Dixa was clearly the best value proposition. They a relatively new company and are very open to working with you to add enhancements that make a difference in the experience you deliver to consumers and channel partners. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Dixa's telephony offering was far superior. We could only implement chat in North America and not the rest of the world. Review Source RF Rune F. Manager Printing Used the software for: 1-2 years ### "Be ware of trick-sale upgrades." April 11, 2021 2.0 It started off fine with big promises and no limits to what the software could do. As described earlier, I feel I have been tricked into an upgrade, and a new 2-year binding period, despite our previous commitment. The soulution we have now, is back to the original, but at an increased price. If we haven't done this test with the callcenter, we wouldn't have got this increased price pr. agent and we would not have renewed the binding period. Of course I tried to discuss this with our sales contact, but after the sale, he did not want to talk us and referred to an account administrator. Then I tried to talk to our account manager, but as he said, he knows nothing about our deal and could not do anything. Dixa have many fine words, about their focus is on providing exceptional customer service and nurturing their customer's friendship, but the fact is that we have now found another solution and closed our connection to Dixa, even though we still have to pay a long time for software that we can not use. Pros The software uses queue for email routing, as in a telephone system. Cons We used the software to manage our incomming salesupport emails from different contries. The sofware did the job, but we didn't always get the attachment from the email into Dixa. This led to some confused conversations with the customers. After some time using dixa for email, we agreed to start a test the incomming phone routing with our call center to include them in our dixa setup. Unfortunately, it did not work as planned, as we experienced a lot of delay in the conversations, and the test was therefore stopped. As a result of the test, we suddenly got a masive price increase per. agent + 2 years more binding period. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Dixa Dixa was cheaper back then, but looking back, we should have chosen otherwise. Review Source JJ Jonas J. Director Package/Freight Delivery Used the software for: 1-2 years ### "All in one place" March 20, 2019 4.0 We have seen a significant improvement in the software compared to what it was when we first adopted it both in respect of the upgrades and their customer support. We would like to wish Dixa to continue on this path of improvement to provide their customers with a product that meets the customers’ evolving needs. Pros We have been using the Dixa software for a year now and are very satisfied to have implemented the move to this platform. Using the software has reduced the disarray that is commonly caused by having separate systems, as Dixa has everything in one place: phone, email, real-time live chat and Facebook Messenger. The interface of the platform is functional and user-friendly, specifically when it comes to routing the tasks between agents. As a result, all customer queries and correspondence are dealt with in a timely and efficient manner by the most suitable agents to meet the customers’ needs. Cons Having used Dixa over the past year, we have experienced some of the following issues:  We could not use the software to call some of our contact numbers;  Some of the customer correspondence would not be delivered properly and we would only see an empty file;  Not all customers could see the attached files, or we would not be able to attach files our end. The team at Dixa dealt with any issues raised professionally and efficiently. Working with the platform is now much easier, as the upgrades implemented by the Dixa team have helped us to deal with the everyday tasks more productively and with less complications. Review Source Response from Dixa March 27, 2019 Hi Jonas, Thank you so much for the review! We are excited to be working with you and your team and plan on continuing to grow the platform to continue to meet your needs :) ES Elizabeth S. Customer Support Representative Used the software for: Less than 6 months ### "Cheap, efficient and all about customization, this is what I can say about using Dixa. " August 16, 2017 5.0 It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it. Pros We are using Dixa for more than 3 months now. The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget). In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with their specialist where they basically show all the features that you can use. And after that demo, Dixa seems even more fast and efficient. Besides all this Dixa is cheaper than other solutions that we have tried. Another plus about Dixa is that we were able to keep our existing number, Dixa team just helped us to port it to the system easily. Currently, our team is more than satisfied with the outcomes that we got for that price :) Cons As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list. Review Source Response from Dixa August 17, 2017 Thanks for the great review, Elizabeth! VR Verified Reviewer tech Civil Engineering Used the software for: 2+ years ### "Scam" October 9, 2020 1.0 Pros Features were decent. Setup was painless for the most part. Cons They dont have a clue whats going on. Customer support is terrible. Always blaming you when their integrations are medicore. They didnt want to give us our ported number back to keep us in the contract. When we managed to eventually (6 monthes) get our number back, they think we should pay for their service even though we canceled monthes ago. They lock you in and you cannot escape. DO NOT GIVE PORT YOUR NUMBER! THEY USE IT TO KEEP YOU WITH THEM! Review Source Dmitry M. COO Sports Used the software for: 1-2 years ### "Easy to start and excellent quality" April 24, 2019 5.0 We are using the service constantly for one and half year already by our support and sales departments. We really enjoy their service level, and PI phone software! Keep this level please! Pros The quality of the calls are fantastic, 98% of the calls going without interruptions and with good sound quality Cons they don't have iOS app at this stage but it is on their road map Review Source Response from Dixa April 26, 2019 Hi Dmitry! Thank you for reviewing us, we are happy to hear you are enjoying Dixa. We are looking forward to continuing to work with great customers like yourself and improve our product even more :) Roberth C. Senior Engineer Network and System Used the software for: Less than 6 months ### "Excellent cloud solution for your callcenter with a reasonable cost!" January 17, 2018 5.0 Pros We use Dixa as test to replace our actual IVR System and we are surprised: Simple interface to setup users and queue. Easy setup for line numbers and reports are full informative. Web client is easy to use and chat integration works perfectly. Cons IVR builder need more customization to create more options for the customer and Integration with 3rd party CRM tools. Review Source Response from Dixa January 22, 2018 Hi Roberth! So happy you like our IVR and call flow :-) As to the 3rd party integrations, we've recently released our Custom Card, which allows you to integrate with any system. We've also just released our Shopify integration. You mention the need for more customization options in the IVR builder. Which are you missing? ME Mark E. Network Infrastructure Manager Glass, Ceramics & Concrete Used the software for: 6-12 months ### "Phone system with a twist" March 25, 2019 4.0 Dixa is a new way to look at contact center as a service. They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot. Pros I have grown to like the platform as it works almost like a ticketing system with phone calls. Cons You do not have control of everything as an admin that you would have if you had a traditional contact center. Changing status is pretty big deal if someone is away. Tracking away status would be helpful. Review Source Response from Dixa March 27, 2019 Hi Mark, Thank you for taking the time to review us and providing feedback :) We are very happy to have you as a customer and look forward to continuing to work together! BH Benjamin H. Sales manager Consumer Electronics Used the software for: 2+ years ### "Dixa Review" March 22, 2019 4.0 Pros Easy setup of phone/chat/email in the desktop app. Cons I think there should be an android/iOS app Review Source Response from Dixa March 27, 2019 Hi Benjamin, Thank you for reviewing us, we really appreciate the feedback! We'd love to hear how you would use an android/iOS app if it were available, so please feel free to get in touch to chat :) JM Johan M. Country Manager Financial Services Used the software for: 6-12 months ### "A great software and a great partnership" March 19, 2019 5.0 I especially want to highlight the great team behind Dixa and the fact that they are always available and open for feedback. It doesn't feel like we have bought a service, it feels like a great partnership. Pros Dixa is really simple and intuitive to use, it's easy to set up and it's reliable day to day. Cons As it is a fairly new company/software, there is still some room for improvement, but you can tell that the company is working hard and they are always open for feedback. Review Source Response from Dixa March 27, 2019 Hi Johan! Thank you for the review, we are happy to get to work with you all and are looking forward to growing with you :) EJ Emilie J. Customer Service Manager Retail Used the software for: Less than 6 months ### "Overall very good customer service system" March 22, 2019 5.0 Pros The notification system is really great - it overtakes your screen when a customer makes contact. It is perfect for the quick reaction towards your customer. Cons We have experienced that the customer does not receive emails written from the system and it is not possible to change the color of text in the chatflow function on your site. Review Source Response from Dixa March 27, 2019 Hi Emilie, Thank you for taking the time to review us, we appreciate the feedback :) Did you see with our latest update you can now choose any color you like for our chat widget and then the chat bubbles will appear in that color too? Check out: https://app.getbeamer.com/dixa/en/product-preview-new-chat-widget for more details, but the update has already been released! Please don't hesitate to get in touch if you have any questions or come across any other issues :) AC Arnaud C. IT infrastructure manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Dixa review" March 20, 2019 4.0 We mainly use dixa for our IT helpdesk and we were able to have on system with technicien in different country. We mainly use the call application. Pros \- Easy to implement. - Not expensive - Easy to use for user - Work for all users arround the world Cons \- Even if you take the call quickly, customer have to wait a little bit to be able to hear you. - not possible to make complex call routing with several queue. Review Source Response from Dixa March 27, 2019 Hi Arnaud, Thank you so much for reviewing us. We are very happy to hear you are enjoying using Dixa and we look forward to continuing to improve our product for you :) LG Luisa G. Customer service Marketing and Advertising Used the software for: Less than 6 months ### "Makes the day a lot easier" March 22, 2019 4.0 Very nice. Makes multiple users on the same email alot easier. Still missing some features like intern chat/messagecenter. Pros Easy to use. Many features that makes the everyday work a lot easier. Structured and easy to find what you are looking for. Cons Customer service is lacking. Especially the chat feature. Too many standard answers. An example was that mailing wasn't working. And the customer support offered me to do a check on the issue and get back to me on email (which wasn't working) When in contact with danish support everything is perfect! Review Source Response from Dixa March 27, 2019 Hi Luisa, Thank you for reviewing us :) We appreciate the feedback and will continue to improve our product to make your days even better! JM Jose M. Social Media Director Used the software for: Less than 6 months ### "Excellent customer service and great performance at a hard to beat price" May 28, 2018 5.0 Has helped us gain sales by providing awesome customer support! Pros We've mainly use this for chat and email support as we dont get many calls and has worked great for us so far. The customer support is awesome as well as any questions I have get answered in no time and they really want to help. Cons I cant really find anything bad so far as this has met and exceeded the needs of our small company exactly! Review Source Response from Dixa May 31, 2018 Thank you Jose! We appreciate the review and are happy to hear you are enjoying Dixa :-) NS Nermin S. COO Telecommunications Used the software for: Less than 6 months ### "easy to implement and manage. easy to use. very good set of features." August 17, 2017 4.0 Pros Web-based. Excellent settings options that are easy to manage. Solution flexibility and Dixa team flexibility. Continuous improvements and the addition of new features. Cons No major issues or items that I would dislike. Maybe the lack of text to speech options to create recordings and prompts... Review Source Response from Dixa August 17, 2017 Hi Nermin, a big thank you for your review! It's true that we don't do text to speech for recordings in-app yet, but we can certainly make some on request. We've done that previously for customers. The quality varies a bit, depending on which languages you need them for. If you'd be interested in some text to speech announcements/messages, you know how to get in touch with us :-) MM Maya M. Project lead Outsourcing/Offshoring Used the software for: Less than 6 months ### "It is convenient to use dixa for a call-center and easy to build a team work upon each business proc" August 16, 2017 5.0 Dixa allows set up flexible business processes between agents and teams. Also, it is easy to track SLA and provide quick customer service. Pros Dixa is flexible and easy to navigate. It allows you to track all metrics in an easy way and monitor team work at the same time. All in all, it helps provide quick customer service. Cons Features that are missing are coming up this year. With social media, it will be more efficient for us to cover all channels of communication. Review Source Response from Dixa August 16, 2017 Thanks for the great review, Maya! We're still working hard on adding new features, not just for social media, but for existing channels as well. FW Faye W. Owner Retail Used the software for: Less than 6 months ### "A great business solution" March 19, 2019 4.0 The best thing about this software for us is that it solves a problem with a remote staff member and it is easy to use with good technical support. Pros Ease of use. Integrated phone, chat and email. reasonable call rates. Cons You have to pay for an extra person to be able to monitor staff Review Source Response from Dixa March 27, 2019 Hi Faye, Thanks for the review! We are happy to get to work with you :) DV Dion V. Manager Information Technology and Services Used the software for: 6-12 months ### "Dixa for Business moving oversees" March 26, 2019 5.0 The customer support is fantastic. Help is fast and reliable. Pros The software from Dixa is fantastic. I was able to use it to keep in touch with my local clients back home. It allowed them to call a local number and for a closer relationship with the client. Cons The cost for me was slightly prohibitive. That is not to say it would not be ideal for a larger business. As I run a small online company it was not viable to continue. I would still recommend Dixa to anyone who moves their business location oversees. Review Source Response from Dixa March 29, 2019 Hi Dion, Thank you for taking the time to review us and for the feedback :). We appreciate your support! KZ Kristina Z. Business Development Stategist Outsourcing/Offshoring Used the software for: Less than 6 months ### "Easy managable and user friendly interface. Good product. Reasonable Price." August 16, 2017 5.0 Good communication with their team, user friendly interface, smooth API. Pros Different channels to communicate with the customer (phone, chat, email). Good analitics & API integration. Prompt reply from customer support team. Cons Lack of quick responses (email templates), but they can add features on their roadmap upon request (https://dixa.com/features). Review Source Response from Dixa August 16, 2017 Thanks for the absolutely fantastic review, Kristina. May your customers be happy :-) Similar Products Featured ## Related categories [Contact Center](https://www.capterra.com/contact-center-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.