--- title: "Dixa Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Dixa Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/159488/Dixa/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Dixa Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dixa ## What is Dixa? Dixa is a help desk that offers user a better and smarter way to work by unifying email, chat, phone and messaging apps all in one platform. Designed for customer facing teams, Dixa automates repetitive, manual tasks so agents can focus on the customer - not the software. Get real-time performance stats, advanced routing across channels, unique conversation ID numbers, quick responses, automations, callback and more. Schedule a demo to see how Dixa can enhance your agent and customer experience! ## What is Dixa used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 90% Neutral 0% Negative 10% Starting price $39 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dixa?[Manage this product listing](https://www.g2.com/products/dixa/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dixa 4.3 (20) VS. [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $39 Per User, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (20) Ease Of Use 4.0 (977) Value For Money 4.2 (20) Value For Money 4.2 (799) Customer Service 4.3 (20) Customer Service 4.0 (770) ## Dixa alternatives Highest Rated [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,116)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (582)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Starting price $110.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (271)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) ## FAQs about Dixa Overview ### Which roles and teams benefit most from Dixa? Dixa is most used by customer service leaders and support representatives managing omnichannel inquiries, routing conversations, and tracking response quality. Operations executives, directors, and business development managers use it to oversee customer-facing workflows and service performance. IT and network infrastructure teams support integrations, access, and reliable communication operations. Sales and social media managers handle outreach and customer messages across channels. Answer based on 20 reviews Overview ### What company size and specific industries is Dixa built for? Dixa is designed for businesses of any size worldwide, including small businesses, call centers, and full contact centers. It is built for customer-facing teams across industries that need a tool for handling customer interactions and support operations. Features and Usability ### What are the key features of Dixa? Dixa offers chatbot, PBX, call recording, and routing as core features. It also includes AI Copilot, live chat, email and SMS messaging, IVR, queue management, and callback scheduling. Broader capabilities cover CRM, help desk management, ticket tracking, workflow configuration, analytics, and access controls. Integrations ### Which third-party tools and platforms does Dixa integrate with? Dixa integrates with over 40 third-party tools and platforms across commerce, CRM, analytics, and customer feedback. Key integrations include Adobe Commerce, HubSpot Content Hub, Marketo Engage, Dynamics 365 Business Central, Microsoft Power BI, Looker, Meta for Business, DeepL Pro, and DigitalGenius. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Dixa offer? Dixa provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover broader training topics, documentation offers written reference material, and videos provide self-paced learning. Getting Started and Support ### What customer support options does Dixa offer? Dixa provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users often describe support as quick and helpful, especially for chat and technical questions, though some report frustration with standard replies, missed follow-ups, and inconsistent help when issues need more detailed attention. Answer based on 7 reviews ## Features AI summary Based on 5,135 Help Desk reviews Capterra data shows that buyers of help desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) Dixa supports all three of the features reviewers value most: **Ticket Management**, **Support Ticket Management**, and **Real-Time Notifications**. Together, these capabilities help businesses organize incoming requests, track support issues through resolution, and keep teams updated as conversations change, allowing teams to respond faster and maintain more consistent customer service. Automated Routing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules Call Recording 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Collaboration Tools 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Computer Telephony Integration 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Contact Management 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Email Management 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Dixa 90 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Autoresponders: Create and automatically send premade copy in response to customer messages - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Activity Monitoring: Monitor and track what your employees are doing - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Manual Dialer: Agents choose who to call and when - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Softphone: Use your computer as a phone device to make calls over the internet - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Time Zone Tracking: Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.9 (20) 3.9 Based on 20 reviews ## Pricing Value for money 4.2 (20) Free Trial Basic $39.00 Per User,Per Month Value for money 4.2 (20) 4.2 Based on 20 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (20) 4.3 Based on 20 reviews ## User reviews Overall rating 4.3 Based on 20 reviews Filter by rating Counts reflect reviews available in this feed. 5(11) 4(7) 3(0) 2(1) 1(1) Mentioned topic Recent reviews first, then most helpful CD Coordinador de Redes Coordinador de Redes Used the software for: Less than 1 year ### "Excellent performance" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2018 We have compacted better in the work Pros It is easy to use, it has a flaxibility for work that improves business performance, it is constantly improving, that is why it has that great we will continue using it Cons We do not find a major problem with this platform, I just hope that the text options in voice improve a bit DO Director of Customer care Director of Customer care Used the software for: 1-3 years ### "Dixa - Great Omnichannel/CRM Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2021 Much better consumer experience because you put the consumer in control if they want to wait for an agent, get a callback or leave a voicemail. Our channel partners get to the agent supporting them via area code routing and email identification. It give a personalized experience and saves time. Pros Programming in Dixa is like programming in Visio. You do not need technical expertise to create a flow that will give your customers an outstanding experience. Cons The Analytics and reporting gives you the fundamental information but the package needs enhancements. Rune F. Manager Used the software for: 1-3 years ### "Be ware of trick-sale upgrades." 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 13, 2021 It started off fine with big promises and no limits to what the software could do. As described earlier, I feel I have been tricked into an upgrade, and a new 2-year binding period, despite our previous commitment. The soulution we have now, is back to the original, but at an increased price. If we haven't done this test with the callcenter, we wouldn't have got this increased price pr. agent and we would not have renewed the binding period. Of course I tried to discuss this with our sales contact, but after the sale, he did not want to talk us and referred to an account administrator. Then I tried to talk to our account manager, but as he said, he knows nothing about our deal and could not do anything. Dixa have many fine words, about their focus is on providing exceptional customer service and nurturing their customer's friendship, but the fact is that we have now found another solution and closed our connection to Dixa, even though we still have to pay a long time for software that we can not use. Pros The software uses queue for email routing, as in a telephone system. Cons We used the software to manage our incomming salesupport emails from different contries. The sofware did the job, but we didn't always get the attachment from the email into Dixa. This led to some confused conversations with the customers. After some time using dixa for email, we agreed to start a test the incomming phone routing with our call center to include them in our dixa setup. Unfortunately, it did not work as planned, as we experienced a lot of delay in the conversations, and the test was therefore stopped. As a result of the test, we suddenly got a masive price increase per. agent + 2 years more binding period. DI Director Director Used the software for: 1-3 years ### "All in one place" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 26, 2019 We have seen a significant improvement in the software compared to what it was when we first adopted it both in respect of the upgrades and their customer support. We would like to wish Dixa to continue on this path of improvement to provide their customers with a product that meets the customers’ evolving needs. Pros We have been using the Dixa software for a year now and are very satisfied to have implemented the move to this platform. Using the software has reduced the disarray that is commonly caused by having separate systems, as Dixa has everything in one place: phone, email, real-time live chat and Facebook Messenger. The interface of the platform is functional and user-friendly, specifically when it comes to routing the tasks between agents. As a result, all customer queries and correspondence are dealt with in a timely and efficient manner by the most suitable agents to meet the customers’ needs. Cons Having used Dixa over the past year, we have experienced some of the following issues:  We could not use the software to call some of our contact numbers;  Some of the customer correspondence would not be delivered properly and we would only see an empty file;  Not all customers could see the attached files, or we would not be able to attach files our end. The team at Dixa dealt with any issues raised professionally and efficiently. Working with the platform is now much easier, as the upgrades implemented by the Dixa team have helped us to deal with the everyday tasks more productively and with less complications. CS Customer Support Representative Customer Support Representative Used the software for: Less than 1 year ### "Cheap, efficient and all about customization, this is what I can say about using Dixa. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 17, 2017 It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it. Pros We are using Dixa for more than 3 months now. The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget). In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with their specialist where they basically show all the features that you can use. And after that demo, Dixa seems even more fast and efficient. Besides all this Dixa is cheaper than other solutions that we have tried. Another plus about Dixa is that we were able to keep our existing number, Dixa team just helped us to port it to the system easily. Currently, our team is more than satisfied with the outcomes that we got for that price :) Cons As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list. TE tech tech Used the software for: 3-5 years ### "Scam" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 16, 2020 Pros Features were decent. Setup was painless for the most part. Cons They dont have a clue whats going on. Customer support is terrible. Always blaming you when their integrations are medicore. They didnt want to give us our ported number back to keep us in the contract. When we managed to eventually (6 monthes) get our number back, they think we should pay for their service even though we canceled monthes ago. They lock you in and you cannot escape. DO NOT GIVE PORT YOUR NUMBER! THEY USE IT TO KEEP YOU WITH THEM! Dmitry M. COO Used the software for: 1-3 years ### "Easy to start and excellent quality" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 26, 2019 We are using the service constantly for one and half year already by our support and sales departments. We really enjoy their service level, and PI phone software! Keep this level please! Pros The quality of the calls are fantastic, 98% of the calls going without interruptions and with good sound quality Cons they don't have iOS app at this stage but it is on their road map SE Senior Engineer Network and System Senior Engineer Network and System Used the software for: Less than 1 year ### "Excellent cloud solution for your callcenter with a reasonable cost!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 20, 2018 Pros We use Dixa as test to replace our actual IVR System and we are surprised: Simple interface to setup users and queue. Easy setup for line numbers and reports are full informative. Web client is easy to use and chat integration works perfectly. Cons IVR builder need more customization to create more options for the customer and Integration with 3rd party CRM tools. NI Network Infrastructure Manager Network Infrastructure Manager Used the software for: Less than 1 year ### "Phone system with a twist" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 26, 2019 Dixa is a new way to look at contact center as a service. They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot. Pros I have grown to like the platform as it works almost like a ticketing system with phone calls. Cons You do not have control of everything as an admin that you would have if you had a traditional contact center. Changing status is pretty big deal if someone is away. Tracking away status would be helpful. SM Sales manager Sales manager Used the software for: 3-5 years ### "Dixa Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 26, 2019 Pros Easy setup of phone/chat/email in the desktop app. Cons I think there should be an android/iOS app [View all Reviews](https://www.capterra.com/p/159488/Dixa/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.