# Surfly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Surfly the right Remote Support solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159520/Surfly/reviews --- Surfly 4.7 (13) [View alternatives](https://www.capterra.com/p/159520/Surfly/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Surfly Ease of use 4.8 Customer Service 4.6 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shawn K. Director of Development Real Estate Used the software for: 2+ years ### "Best collaboration tool I've seen!" October 12, 2018 5.0 Still a huge believer in Surfly's future. Great support and technical capabilities! Pros Anyone can use it, right away. Very useful for live collaboration on any website. (even in a logged in area) Saves so much time and frustration with communications. Makes online interaction so much more meaningful and actually enjoyable. The future of online for human to human interactions. (the rest will be with AI and bots). Cons So many options . Sometimes hard to understand how to integrate with other services in business. White label is somewhat limited. Review Source SK Sergey K. Project manager and System analyst Insurance Used the software for: 2+ years ### "Surfly great co browsing product" October 12, 2023 5.0 Product, customer support, and stability have a decent number of good features. If you enterprise, you can have additional features and a privet cloud for version management. Pros We use Surfly as an API and build an in-house workflow for our business units. We managed to cut the sales representative time on call by 40 %. The co-browsing feature also helps us improve customer engagement in the process. Cons We don't have local language support (RTL language) Alternatives considered [Upscope](https://www.capterra.com/p/167722/Upscope/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing Surfly As they have features like video and co-browsing (with REST API) Review Source WE Whitney E. Administrative Assistant Real Estate Used the software for: Less than 6 months ### "Something to get use to!" January 16, 2024 4.0 Pros At first I wasn't a big fan of trying something new, like Surfly. However, I am pleasantly surprised by how user friendly and simple Surfly is to use. I really like how seamless it is to screen share and collaborate with co-workers through the program. Cons What I like the least about Surfly is how confusing the interface is. I would like something simple to be able to ensure everyone is able to log in and view the meeting and what is being shared. Review Source JB James B. Business Support Manager Insurance Used the software for: 1-2 years ### "A product for the future" June 28, 2022 5.0 Surfly have been a joy to work with, the system has been reliable and is easy to use and as a team they take feedback seriously actioning any system errors and development ideas. Pros The Screen sharing, ease of use and privacy features are the obvious stand outs but also what made Surfly such a success within our business was the ease of implementation along with the dedicated support offered by the Surfly team. Cons depending on your needs for the system we have found that the biggest limiting factor has been its inability to view Applications, it is a feature that is becoming increasingly important as more of our systems move from web based on application based browsing. Review Source VS Vivaan S. Technical head Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Great tool to teach customers and new sales associates regarding certain technical techniques. " June 17, 2022 5.0 The pandemic made it difficult to visit the sites where our ropes are used and teach the correct splicing methods as well as provide information on how to make them last longer. With Surfly this is no longer an issue. Even now we are siving money not having to visit the customes so often. Pros We primarily use this to train new customers and new sales associates the correct splicing techniques for our ropes. Really easy to deploy with new customers and makes it easier to teach without having to visit. Cons Quite happy with this tool. No real complaints. Plan to start usage in our sister organization too. Review Source JN Jayden N. Specialist Financial Services Used the software for: 2+ years ### "Jayden's review" June 28, 2022 4.0 Pros Signatures are much smoother compared to other remote platforms. Cons Setup remote session 5-10 minutes before the appointment time. Best if it can reschedule in advance. Review Source JL Jerry L. Manager Insurance Used the software for: 2+ years ### "The review from Cathay Life." September 12, 2023 5.0 Good. Pros Easy to use for Client and Agent. Also, it's easy to adjust the setting via dashboard. Cons Not available with Google Cloud or Local Server. Reason for choosing Surfly Pricing and Quality. Review Source NM Nicola M. automation engineer Automotive Used the software for: 6-12 months ### "Best interface" September 4, 2023 5.0 Smoothness of service, extra functions Pros Interface, speed, support. Overall it was valuable product which delivered approriately my needs Cons Graphic can be improved but the most important is the function Review Source Aaron D. Owner Internet Used the software for: 2+ years ### "Surfly is the ultimate chat and customer support tool!" December 28, 2020 5.0 As a web developer, I have a several clients that use and love Surfly. It's a great product! Pros Surfly takes just a few minutes to sign up for and install onto your website and then the magic starts. You can then start chatting with site visitors, do a screen share to see how they are interacting with your site, and even take control, if they give you permission. Surfly sets it up so you can easily offer direct customer support on your site. Cons They used to be cheaper but they've raised their prices. It's still worth it but still is a little spendy. Review Source PK Prashanth K. Senior Delivery Manager Information Technology and Services Used the software for: 1-2 years ### "Surfly Co-browsing " March 14, 2022 4.0 Pros Surfly comes with an easy to use Cobrowse and Video functionality to support Customer Engagement and Customer service sectors. This will give an additional tier to get closer to Customer excellence. Surfly presales and after sales support is amazing. Surfly is always available to support their partners and customers. Cons Surfly should look at providing a node in GCC and India cloud to avoid any data regulations. Review Source TB Tim B. Principal Consultant Staffing and Recruiting Used the software for: I used a free trial ### "Super Fly Surfly" September 5, 2023 5.0 I haven't had a huge amount of experience using the solution but it worked great as a co-browsing, screen sharing virtual meeting room in the handful of times I did - easy to use and more personable experience than the likes of Zoom/teams. Pros I haven't had a huge amount of experience using the solution but it worked great as a co-browsing, screen sharing virtual meeting room in the handful of times I did - easy to use and more personable experience than the likes of Zoom/teams. Cons Nothing springs to mind :) I got everything I needed from it but I didn't explore it in full Review Source FK Franco K. CPO Cosmetics Used the software for: Less than 6 months ### "Next level sales tool" January 19, 2024 5.0 Pros \- easy integration - good set of functionalities - easy configurable Cons \- can't tell at the moment, but pricing is quite high but tool gives high value Review Source NS Nishu S. PO Information Technology and Services Used the software for: I used a free trial ### "Great for collaborative work " September 19, 2023 4.0 Pros Ease of use and quick onboarding process Cons User guides would be helpful for first time users. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.