Who Uses This Software?

Our management solutions are used by organizations of all sizes around the world, ranging from multinational enterprises, through chambers of commerce and associations, to start-ups and NPOs.


Average Ratings

17 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • EventBank
  • www.eventbank.com/
  • Founded 2013
  • United States

About EventBank

EventBank's Event Management Cloud will allow you to run events of any size from one platform. Drive revenue, save time, and increase your ROI with a full suite of high-performance tools that streamline operations and maximize engagement. Keep data synchronized in a central location and leverage it to establish lasting relationships. What's more, Event Management Cloud comes with two free mobile apps - one for you and one for your attendees for maximum engagement before, during and after event.


EventBank Features

  • Attendee Management
  • Confirmation / Reminders
  • Discount / Coupon Management
  • Event Calendar
  • Marketing Management
  • Online Payments
  • Online Registration
  • Social Promotion
  • Wait List Management
  • Website Management

EventBank Reviews Recently Reviewed!

Data-based. Functional. Fast. Ads easy to be published. First choice for setting RSVP of events.

Nov 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I mainly use EventBank to set up events registration whenever my organization organises any external/sometimes internal events. So, my comments in this survey are all based on my experience on this feature, I know there are many other features including CRM etc though.

It's pretty easy to use EventBank to promote events via mailings and set up RSVP. Also, I have found it convenient to check in guests onsite to verify their registration. Also, the EventBank supports several languages and meanwhile it works fast in China, unlike some international survey apps working slowly in China or Chinese apps without an English version.

Cons: Sometimes, I get confused about the two EventBank websites -.com and .cn because they both have English home pages while my administrator account is only valid in one website. So, upon logging in a new device on which where the right website is not saved as a bookmark, I have to try both sites to log in successfully.

I think it would be even better if there are more styles to choose from in the publishing events page?

Overall: Easy to use. I have got the connection with prospective members and thus i can better build cooperation with them.

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Excellent All-in-One Platform to manage Events, Memberships, CRM, Email Marketing and Finance

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As an active Chamber of Commerce, we were looking for something that would enable us (and improve) to manage our events, members, email campaigns, CRM, collect payments and be user-friendly at the same time. We wanted to replace several out-dated technologies and instead use one software for our internal operations.

It also happened that at the same time we were looking for a new website solution and EventBank was in the process of launching a new solution for Chambers of Commerce. This resulted in a new (mobile compatible) website that was delivered within 4 days against a competitive price and at the same time easy to use and manage.

The support we received all our three chapters across China was very well starting with personal kick-off calls, following online webinars and a good FAQ section. Once you have a look at the platform everything becomes easy. Best part for me as Deputy General Manager is easy set-up of roles & permissions to manage and restrict access to certain pages for temporary staff and some of our interns. Also, our members can now update their information and manage their own profiles. Creating Events has never been easier with Members now being able to sign up online and pay for the event using their preferred method.

Personally, I am also a fan of the EventBank Manager mobile app. Easy to monitor sign ups for events, membership renewals, email campaigns and check in attendees on spot.

Cons: EventBank's all-in-one platform has few shortcomings that I can think about and it has meet our expectations. We are looking forward to the new products features that are being released in the (near) future.

This is truly an app for Chambers of Commerce

Sep 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The creators seem to know what is essential for a Chamber of Commerce. Posting events for example is very easy with the given templates and directions. Just the ease of use makes me happy. Simply an excellent tool for any chamber.

Overall: working tool

EventBank is super helpful for our event. We would like to work with EventBank again in the future.

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The process is smooth and easy to follow. Convinence for customers from everywhere. Check in process also easy.

Cons: There are some points may improve, 1. which coupons customers used, if we can track more details 2. some times people dont receive confirmation emails (not big deals) maybe its their email server problem 3. the wechat payment method didnt direct to wechat, just a qr code bit confuse

Eventbank is the best all-in-one solution! EB has amazing features like CRM, Event Management, etc.

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: 1. It is very easy to use
2. The feature to send out campaigns is awesome
3. Language options in Mandarin, English and Spanish
4. Available on Mobile Phone (Apps)
5. Checking In Attendees during events are super convenient, scanning QR codes, search by names, etc.

Cons: Sometimes the detailed information of the checking in status isn't synchronize. So it creates confusion on how many people have actually checked-in or not.

Perfectly fits China market. All-in-one solution for CRM, email marketing and event management.

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Event management, CRM, email marketing, engagement solution, event website builder, mobile check-in, most popular online payments, integration with WeChat.

Cons: So far so good. Overall experience is great. Some event website and email marketing templates can be improved.

Robust, reliable and user friendly.

Jun 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Campaign and Event management features are absolutely easy to use with ready templates.
Dashboard & filter features are also useful for real time analysis.

Cons: The support provided is limited.No training document /video provided.
Users have to contact the support manager for answers on "how to ".
The payment gateway for Credit Card payment is hefty

Vendor Response

by EventBank on June 21, 2017

Hi Mohan, Thank you for submitting the review and for your honest feedback. Customer satisfaction is our highest priority, thus your comment about our Customer Support has surprised us and we don't take it lightly. I think you might be not aware of our extensive, easy-to-use Helpdesk where we have on-boarding and support materials together with on-demand videos and how-to articles with more training materials coming out soon! Contact our Customer Success Team for the access. Hope this helps. Best regards, Oliver

Membership-based CRM with a lot of customization options

Jun 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It has a lot of different features that you can customize according to the need of your organization so that it can fit different purposes (event management, membership management, CRM, email marketing)

Cons: Some minor things, but those are always improved with the help of Customer Success Team

Great event software

Apr 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to access attendee, speaker, sponsor, and other details thanks to integrated CRM. Registrations and their tracking are customizable and working seamlessly too.

Cons: Just some small details - like the map of the location of the event sometimes wasn't displaying properly.

Overall: Nice event software. I had very good experience of using Eventbank for about a year now. It helps to manage the events and registrations easily. The staff is also great - whenever you had a question, they just happily offered to help. Great team!

Recommendations to other buyers: Try it out!

Indispensable in China

Mar 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Yale Center Beijing hosted hundreds of events and managed tens and thousands of contacts using this platform. Better than Eventbrite for China because of its China-friendly functionalities. Nice interface and easy to use.

Putting the service in 'Platform as a Service'

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's functions are very apt to fulfill many needs of our organization, and the team responsiveness is great.

Cons: There are minor issues with some of the registration functions.

Overall: I've been working on implementing EventBank as the primary platform to organize, manage, and execute group exercise events for FitFam Shanghai - we're a very active and consistent fitness community and volunteer organization based in shanghai that organizes and runs completely free outdoor and some indoor workouts. The volume of workout 'events' that we do per week has increased drastically, and with EventBank we've been able to go from a rag-tag group of volunteers to a much more organized and efficient planning group. As a grassroots movement, this kind of tool is amazing and essential for us to be able to keep doing what we love, but do it better and better.

The platform not only allows us to organize teams, plan events, and disseminate information to our community in a much more efficient and organized fashion - it's allowing us to finally put together data on how large our community actually is, who our core participants are, and their motivations for coming out to exercise with us.

Our organization really emphasizes the idea and practice of community, including when deciding which partners and sponsors we choose to work with. EventBank is an excellent partner for us in that regard because of the support and technical teams behind it. We feel very strongly that we aren't simply using their platform, but that we're working with a team that is both part of and supporting our community. While the platform hasn't been without some minor bugs/issues, the responsiveness of the support and technical teams to every issue is amazing, and the speed with I'm seeing issues be responded to and resolved is superb.

Great Platform easy to use especially for bilingual use

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: UI is good; adapted to different markets (e.g. included WeChat, the most important social/mobile platform in China); easy to use

Cons: Nothing. It's all good so far :)

Overall: Been using Eventbank's platform for event organization in China. It's been a great experience. The user interface is easy to navigate and they also made bilingual (EN/CN) very easy to manage. The China team has been very supportive in the whole process. Payment was also very smooth. QR code check-in was swift (especially everyone is used to QR code in China). We still need to learn to fully utilize the CRM functions. Would recommend it!

Recommendations to other buyers: Nothing at the moment. Good software needs to be smooth and easy to use. Eventbank is good that way.

Eventbank- great for Membership organizations

Mar 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is the best one I have seen for chambers, combining membership and event tracking

Cons: It is new so some of the stuff is not 100% fully worked out yet; but they are updating all the time and it gets better every week

Overall: A reasonably new but with great ideas and a really responsive support team. What I have really liked is that fact that if the system does not already have what you need they are very good at developing new features going forward. For me it is the best I have seen for chamber use

Recommendations to other buyers: If you are a chamber of commerce or a membership and event based organization this is a great choice

Productive now that we have Eventbank

Mar 10, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With Eventbank, I can onboard new organisers smoothly and delegate them exactly the rights I want. It's simple to create personalised and professional designs for our event pages. Sharing on social media and their payment methods are all smooth and straightforward.

Cons: They could provide more analytics, drive some traffic from their own audience and offer more features to design their event pages.

Overall: We have tried many "popular" services in China to sell tickets to our events and it is clear that they don't know their industry. Eventbank clearly made the effort to think from an organiser's perspective rather than click bait standpoint (or least effort required).

With Eventbank, I can onboard new organisers smoothly and delegate them exactly the rights I want. It's simple to create personalised and professional designs for our event pages. Sharing on social media and their payment methods are all smooth and straightforward.

The customer support is on top of things and answer with care.
I have suggested to improve the analytics and other small features, I am confident they will think it through and develop if it makes sense.

I would seriously be unhappy and lose productivity if I had to opt out of Eventbank.

Recommendations to other buyers: Go for it, absolutely worth switching from the existing players in the market

Empower Your Events with Eventbank

Mar 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy-to-use Templates, Online Payment, Management Android/IOS Apps, Email Campaigns.

Cons: Level of Customization.

Overall: As an organizer of numerous events every year, we have used the Eventbank for more than a year and really like it. It is a true breakthrough app which greatly improves the efficiency of the whole team. By providing many ready-to-use templates, the software allows us to plan and promote our events online over in a short time. It also offers all important information attendees need weeks and months ahead of the events, such as schedules, maps, contact persons, speakers bios, and more. Meanwhile, the mobile Eventbank Manager is often used as a supplement to the online event management platforms. It makes it possible for every team members to keep updated the event progress and manage the event anytime and anywhere. It is definitely worthy to have a try!

Good vision, good care of customers, good product

Mar 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: UX, Ease of use

Cons: No HTML functions

Overall: I have been using EventBank for over 1 year. I appreciate that they listen to customers and release updates in line with suggestions they have received. Their support team has an incredibly fast response time, and always has a great answer or solution to my problem.

UX is great - very simple interface and easy to understand. Love that it's trilingual. There are a lot of great little features you can discover if you take time to really explore the tool.

Still waiting on more HTML capabilities - this tool is great for teams without web design experience as it's incredibly easy to make a very professional looking event page, eDM campaigns, and easy to receive and track money. However, I wouldn't mind some more sophisticated tools for my own personal reasons. This update is meant to be released soon, and I look forward to it.

All in all, I would recommend EventBank to my next organization as an events and mailing list management tool.

Recommendations to other buyers: If you really can't figure out how to accomplish what you want with this product, ask the support team. They're really helpful.

Very effective platform, with more to come

Mar 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The look and feel, and the potential to manipulate the data.

Cons: It has been a struggle to iron out the complications in the CRM, but it gets better all the time.

Overall: EventBank has some excellent features that make the chamber's work much easier. Their background is with events, and their platform provides a lot of features to help make the set-up, promotion and registration easier for us and the participants. For me, the e-newsletter system stands out - it used to take us weeks to put together a new email newsletter, but now we can do it in an afternoon. It also helps us collect a lot of data about the effectiveness of campaigns.

Database management has been the biggest struggle, but their customer service is very responsive and, despite some hiccups, it is now handling new memberships and renewals well.

They are continuing to provide new features, and are very responsive to suggestions on how to improve their service, especially in extracting useful information from the database.

Recommendations to other buyers: It offers a lot of functionality, and they add a lot of functionality, so you'll need to keep playing with it to understand all that it can do.