# CallHippo Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about CallHippo Software - reviews, pricing plans, popular comparisons to other Telephony products and more.

Source: https://www.capterra.com/p/159578/CallHippo

---

# 

 CallHippo Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

Independent research methodology

Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

CallHippo

## What is CallHippo?

CallHippo is a business Telephony system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24\*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.

## What is CallHippo used for?

[Telephony](https://www.capterra.com/telephony-software/)[Call Center](https://www.capterra.com/call-center-software/)[Call Recording](https://www.capterra.com/call-recording-software/)

Top alternative

Featured

Overall rating

Based on 676 user reviews

Reviews sentiment

Positive

88%

Neutral

5%

Negative

7%

Pros & cons

Effortless setup and onboarding

Enhanced business professionalism

Unclear and high pricing structure

Difficult refund and cancellation process

Starting price

$1

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for CallHippo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://callhippo.com/&name=CallHippo)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### CallHippo

4.4 (676)

VS.

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting Price

$1

Per User, Per Month

Starting Price

$350

Flat Rate, Per Year

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (676)

Ease Of Use

4.4 (862)

Value For Money

4.2 (635)

Value For Money

4.3 (774)

Customer Service

4.6 (652)

Customer Service

4.1 (793)

## CallHippo alternatives

[4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/)

Starting price

$40.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Starting price

$27.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

Starting price

$0.01

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

Highest Rated

[Ringover](https://www.capterra.com/p/169627/RingOver/)

[4.7 (862)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/169627/RingOver/)

[View all alternatives](https://www.capterra.com/p/159578/CallHippo/alternatives/)

## Who uses CallHippo?

Based on Capterra reviews from the past 2 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Effortless setup and onboarding

100% positive reviews out of 44

Most reviewers describe setup as straightforward, quick, and accessible, requiring minimal technical skills or extra resources.

Unclear and high pricing structure

39% negative reviews out of 64

Some users say pricing is confusing, unexpectedly expensive, and lacks transparency, making cost management challenging for businesses.

Enhanced business professionalism

92% positive reviews out of 39

Most reviewers indicate professionalism is reflected in improved communication, courteous support, and a reliable, businesslike image.

LESTER I

SDR, 51 - 200 employees.

"I use the platform to do my daily task and I am able to make important calls on behalf of the company I work for."

Difficult refund and cancellation process

100% negative reviews out of 33

Most users comment refund and cancellation involve unclear policies, delayed responses, and complicated procedures that frustrate customers.

Daniel N

owner , 2 - 10 employees.

"it's a fraud, they charge us a year in advance and refuse to refund although we don't use the service for long time !!"

Flexible international communication

93% positive reviews out of 27

Most users report international calling allows easy access to global numbers, supporting business presence and client trust worldwide.

Aryan C

Operations Manager, 11 - 50 employees.

"It is a great option for international calls, and the experience has been great, and also the admin overview is great to"

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Recording

4.6 (157)

52.23% of 157 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Call Center Management

4.5 (114)

49.12% of 114 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Call Monitoring

4.5 (100)

58.00% of 100 reviewers that rated this feature as important or highly important

Listen to live phone conversations for the purpose of training and assessing agent performance

Computer Telephony Integration

4.5 (91)

50.55% of 91 reviewers that rated this feature as important or highly important

Computer-telephony integration is the use of computers to manage telephone calls

Reporting/Analytics

4.4 (88)

53.41% of 88 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Caller ID

4.7 (82)

50.00% of 82 reviewers that rated this feature as important or highly important

Identify the number and contact information of a caller before answering the phone

CallHippo 45 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Agents can view and manage all customer requests and interactions.

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

System that automatically dials calls

Tickets are automatically assigned to specific agents based on predefined rules

Distribute/route/connect calls

A call center that both makes and receives calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Measure campaign influence through collection of keyword tracking and revenue sources

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Provides a channel for team members to share media files, communicate, and work together

Computer-telephony integration is the use of computers to manage telephone calls

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

A call center that primarily receives calls, typically customer service focused

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Agents choose who to call and when

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Record the audio of phone conversations for quality assurance purposes

A call center that primarily makes calls, typically sales focused

System calls multiple numbers at once and connects the agent to the first number that answers

Focuses on improving processes by collecting data and spotting bottlenecks or other challenges.

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Record live video calls to play later

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Track the status over time for a request, process, asset, or transaction

Turns text into natural sounding speech

Set up connections to third-party platforms to improve business processes

Computer-based system that allows users to send and receive voice messages

Place/receive calls through voice over IP connection

Get Advice

We can help you find the software with the features you need.

Features

4.3 (676)

4.3

Based on 676 reviews

## Pricing

Value for money

4.2 (635)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/159578/CallHippo/pricing/)

Basic

$1.00

Per User,Per Month

It includes:

-   1 Free Phone Number
-   Free WhatsApp Business API
-   Voicemail
-   Click to Dial
-   SMS (Text messages) & MMS

Starter

$25.00

Per User,Per Month

It includes:

-   Everything in Basic + Telephony
-   Unlimited Minutes (Includes Both Landline & Mobile Calling)
-   Free WhatsApp Business API
-   100 SMS (Text Messages)
-   Basic Report Analytics
-   Free Omnichannel Inbox
-   MMS
-   Forward-To-Device
-   Click to Dial
-   AI Global Connect
-   Call Mute
-   Country Blocking
-   Clone Number / User Setting
-   Manage Agent Availability
-   Campaign Management
-   Shared Inbox
-   Voicemail
-   Smart Switch
-   2FA
-   Ring All Devices
-   Webhook
-   Website Callback Button
-   Call Logs
-   Teams
-   Audit Logs
-   Feedback for Calls

Professional

$39.00

Per User,Per Month

It includes:

-   Everything in Starter +
-   Multilingual IVR
-   AI Reports / Analytics
-   Email Notification for Voicemail
-   Role Based Access Control
-   Call Distribution (Cascading)
-   Custom Greetings
-   Call Recordings
-   AI Voicemail Transcription

Ultimate

$55.00

Per User,Per Month

It includes:

-   Everything in Professional +
-   DID Group
-   Call Reminder
-   Custom Ring Time
-   Multilevel IVR
-   Call Blocking
-   Embedded Dialer Integration
-   24/7 Support
-   Phone Support
-   CRM-Based VIP Routing
-   Custom Integrations
-   Single Sign-On (SSO)
-   Holiday Routing
-   Reports via Email
-   Call Tagging
-   Dedicated Account Manager
-   Personalized Onboarding
-   Monthly Business Review

Value for money

4.2 (635)

4.2

Based on 635 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (652)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (652)

4.6

Based on 652 reviews

## User reviews

Overall rating

4.4

Based on 676 reviews

Filter by rating

5(436)

4(158)

3(34)

2(11)

1(37)

Mentioned topic

Sorted by most recent

AU

Anonymous User

HR Manager

Human Resources

### "Excellent Service and Top-Notch Customer Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 16, 2026

Call Hippo provides Quality calls with no call drop. I am highly satisfied with the services and recommended to all.

Pros

Excellent Service and the best customer team support. I highly recommend this to everyone. Best Call quality and backend/ customer support. I am a frequent user now; it provides value for money, is easy to use, and is easy to implement. Have all the features like call recording, security, best AI support, UI/UX.

Cons

The integration process requires some time, but it is a one-time setup process. Customer team support at all levels.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Bradley Grant B.

CEO

Marketing and Advertising

### "Helpful Staff Member\[sensitive content hidden\]"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

March 25, 2026

Ultimately I got exactly what I needed after speaking with \[sensitive content hidden\] My set up was more complicated I guess so I needed the extra support from the team

Pros

Staff are helpful, especially \[sensitive content hidden\]. After a lot of backwards and forwards to get what I needed I came right. The product is great so when there is good service as well then it is a bonus.

Cons

In the beginning it was tough to navigate, would be great if there a was onboarding call to get you set up and show you around. Human interaction is still really important and I would have liked to have spoken to someone when signing up.

Switched from

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

I need a UK number which they were struggling to provide

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

[JustCall](https://www.capterra.com/p/157853/JustCall/)

[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Reasons for choosing CallHippo

Service was good and I got what I needed

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Marat K.

software engineer

Program Development

### "cool product!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 26, 2026

cool product! Great support.

Pros

I like the support of the product. Had a great experience with \[sensitive content hidden\] . Cool product! I really like the prices and opportunities, hope guys will develop it further.

Cons

The pricing structure is not enough clear.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SW

sean w.

Director

Consumer Goods

### "Great customer support "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 7, 2026

Great experience with their customer support. Prompt and thorough support when I needed it. Happy customer

Pros

I have been a customer for a number of years and had a minor problem with the system. \[sensitive content hidden\] from customer care was very diligent and effective at fixing it which is refreshing in an age where the quality of customer care is declining in my companies

Cons

I have nothing bad to say about CallHippo. I never have issues with their platform but I also don't use it heavily

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RC

Rahul C.

Manager

Computer Networking

### "Thumbs Up for Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 3, 2026

Excellent Support team who goes beyond to help their customers. Appreciate your excellence and diligence

Pros

Support was very helpful, we have been having issues with our services not working but the team helped to resolve the issue by taking pro active steps. Thank you

Cons

Dialer Mobile app can be more intuitive in terms of UI/UX and performance. The reminder system should be built into the billing 15 days, 7 days, and 1 day before expiration of any plan (currently its only built in for 15 days)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KL

Kanchan L.

Business Development Manager

Civil Engineering

### "Professional Platform for International Calls"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

January 13, 2026

Overall, my experience with CallHippo has been positive. The platform is easy to use, offers reliable features for calling, and their support team is responsive and helpful whenever assistance is needed.

Pros

What I liked most about CallHippo was its user-friendly interface combined with reliable call quality. The easy setup, seamless call management features, and detailed call analytics made daily communication more efficient and professional.

Cons

What I liked least about CallHippo was that occasional technical issues, such as call connectivity delays or dialer performance glitches, can disrupt workflow.

Switched from

[SkypeTime](https://www.capterra.com/p/173334/SkypeTime/)

It was about to closed by Microsoft so need some professional platform

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LG

Laxman G.

Sales Lead

Information Technology and Services

### "Great Calling Tool with High Budget Flexibility"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

January 13, 2026

The calling quality and budget are great. However, the chatbot could be improved by adding a direct handoff to a live agent if it can't resolve a query. This would ensure much faster resolutions for users.

Pros

Call hippo, is a very great tool for you're tailored budget outreach. It allows you to get plan according to the needs and pay for only services you wanna use, Great work team Call Hippo!

Cons

Noticed a bug: the pricing doesn’t update dynamically when adding seats without a page refresh. Also, updating the old school rectangular UI to a modern, rounded design would greatly improve the user experience. Hope the team can look into this!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VK

Vijetha K.

Operations Analyst

Management Consulting

### "Outstanding and Loved it. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 5, 2026

Overall experience with call hippo was really good. Very easy to navigate. There is no complication while using.

Pros

CallHippo is very easy to Navigate and use. To dial a number and to make a call It is very easier compare to other Application.

Cons

Sometimes this application buffers a lot and It will take more time to load. Sometimes calls get disconnected.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Hitesh A.

Director of Sales

Information Technology and Services

### "Very good calling system"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

January 2, 2026

My overall experience with Callhippo has been really great. The team is very quick to respond. The product is very easy to learn and use.

Pros

Call Recording feature, ability to get support quickly are the best aspects of the service. The SMS service is very handy.

Cons

The mobile app is a little buggy. At times the phone app freezes and some of the features need upgrades.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EG

Erkut Goksel C.

Director of Technology

Health, Wellness and Fitness

### "Easy-to-Use Platform with Responsive Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 30, 2025

Thank you for your support. Overall, my experience with CallHippo has been positive. The support provided was responsive, professional, and helpful in addressing my questions. I especially appreciated the clear communication and timely follow-ups.

Pros

The platform is easy to use, setup is quick, and the support team is responsive and helpful. Many thanks.

Cons

There is a bit of a learning curve at the beginning, especially around advanced features. Many thanks.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/159578/CallHippo/reviews/)

Popular comparisons

[Ringover vs CallHippo](https://www.capterra.com/compare/159578-169627/CallHippo-vs-RingOver)[Nextiva vs CallHippo](https://www.capterra.com/compare/159578-175788/CallHippo-vs-Nextiva)[VoIP.ms vs CallHippo](https://www.capterra.com/compare/159578-203084/CallHippo-vs-VoIP-ms)[RingEX vs CallHippo](https://www.capterra.com/compare/159578-242188/CallHippo-vs-RingCentral-MVP)[3CX vs CallHippo](https://www.capterra.com/compare/158704-159578/3CX-vs-CallHippo)[JustCall vs CallHippo](https://www.capterra.com/compare/157853-159578/JustCall-vs-CallHippo)[Aircall vs CallHippo](https://www.capterra.com/compare/159578-184709/CallHippo-vs-Aircall)[NiCE CXone vs CallHippo](https://www.capterra.com/compare/134775-159578/inContact-Call-Center-Software-vs-CallHippo)[Five9 vs CallHippo](https://www.capterra.com/compare/132405-159578/Five9-vs-CallHippo)[Google Voice vs CallHippo](https://www.capterra.com/compare/159578-210592/CallHippo-vs-Voice)

[Dialpad vs CallHippo](https://www.capterra.com/compare/159578-190976/CallHippo-vs-Dialpad-Sell)[Twilio vs CallHippo](https://www.capterra.com/compare/159578-180158/CallHippo-vs-Twilio-Communications-Platform)[Genesys Cloud CX vs CallHippo](https://www.capterra.com/compare/159578-179417/CallHippo-vs-Genesys-Cloud)[Talkdesk vs CallHippo](https://www.capterra.com/compare/132852-159578/Talkdesk-vs-CallHippo)[GoTo Connect vs CallHippo](https://www.capterra.com/compare/159578-163604/CallHippo-vs-GoTo-Connect)[Telnyx Suite vs CallHippo](https://www.capterra.com/compare/159578-173804/CallHippo-vs-Telnyx)[Vonage Business Communications vs CallHippo](https://www.capterra.com/compare/159047-159578/Vonage-Business-vs-CallHippo)[Kixie PowerCall vs CallHippo](https://www.capterra.com/compare/135636-159578/Kixie-PowerCall-vs-CallHippo)[CTM vs CallHippo](https://www.capterra.com/compare/152004-159578/Call-tracking-software-vs-CallHippo)[RingCX vs CallHippo](https://www.capterra.com/compare/159578-242186/CallHippo-vs-RingCentral-Contact-Center) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)