# CallHippo Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CallHippo Software - reviews, pricing plans, popular comparisons to other Telephony products and more. Source: https://www.capterra.com/p/159578/CallHippo --- # CallHippo Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CallHippo ## What is CallHippo? CallHippo is a business Telephony system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24\*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide. ## What is CallHippo used for? [Telephony](https://www.capterra.com/telephony-software/)[Call Center](https://www.capterra.com/call-center-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 681 user reviews Reviews sentiment Positive 88% Neutral 5% Negative 7% Pros & cons Effortless setup and onboarding Enhanced business professionalism Unclear and high pricing structure Difficult refund and cancellation process Starting price $25 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Call Center / 2026 - Call Recording / 2025 - Call Tracking / 2025 - Telephony / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CallHippo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://callhippo.com/&name=CallHippo) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CallHippo 4.4 (681) VS. [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $25 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (681) Ease Of Use 4.4 (464) Value For Money 4.2 (640) Value For Money 4.3 (304) Customer Service 4.6 (657) Customer Service 4.1 (336) ## CallHippo alternatives [4.2 (460)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.2 (564)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (875)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/159578/CallHippo/alternatives/) ## FAQs about CallHippo Overview ### What problems does CallHippo solve? CallHippo solves the challenges of launching business calling quickly, handling international outreach with local or virtual numbers, and making small or distributed teams sound more professional. Sales, support, startups, and remote teams use it to simplify setup, route calls, resolve issues fast, and manage customer conversations through an intuitive interface. Answer based on 224 reviews Overview ### Which roles and teams benefit most from CallHippo? CallHippo is most used by business leaders, sales teams, and operations managers who need reliable cloud calling for customer outreach and team coordination. CEOs, founders, and directors use it to oversee communication performance, while business development, account, and support roles rely on it for follow-ups, call routing, and productivity tracking. Answer based on 678 reviews Overview ### What company size and industries is CallHippo built for? CallHippo is built primarily for small businesses, which make up 87% of reviewers, and serves Information Technology and Services most often at 18%. It supports contact centers and sales teams across industries, with notable use in Marketing and Advertising at 8%, Computer Software at 5%, plus demand generation, recruitment, and finance. Answer based on 680 reviews Features and Usability ### What are the key features of CallHippo? CallHippo includes core calling features like virtual numbers, inbound and outbound calling, call forwarding, IVR, and call recording. Differentiator features include real-time analytics dashboards, call tracking, CRM integrations such as HubSpot, and dialers for manual, auto-, and predictive calling, with support for international calling and voicemail. Answer based on 406 reviews Pricing ### How much does it cost and what fees or limitations are included? CallHippo starts at $1/user/month for Basic, with Starter at 25, Professional at 39, and Ultimate at 55; Enterprise is custom. A free version and free trial are available. Reviewers often call it affordable, but some found pricing confusing, credits draining quickly, and outgoing minutes or add-ons costly. Answer based on 106 reviews Integrations ### Which third-party tools and platforms does CallHippo integrate with? CallHippo integrates with Pipedrive, Slack, HubSpot CRM, and Less Annoying CRM, which reviewers mention most often. Its catalog lists over 20 integrations overall, including Salesforce Sales Cloud, Zendesk Suite, Freshdesk, and Shopify, covering CRM, support, sales, and ecommerce workflows. Answer based on 37 reviews Getting Started and Support ### What training and onboarding options does CallHippo offer? CallHippo provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and direct instruction, documentation offers written reference for features and steps, and videos provide visual walkthroughs for self-paced learning. Answer based on 8 reviews Getting Started and Support ### What customer support options does CallHippo offer, and how do users rate the experience? CallHippo offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as fast, patient, and hands-on, with quick issue resolution and helpful guidance. Some report setup friction, hard-to-find help articles, repetitive troubleshooting, and occasional delays with follow-up or refund handling. Answer based on 406 reviews ## Who uses CallHippo? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 117 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 117 reviews Sales & Business Development 20% Sales & Business Development 20% Consulting 18% Administrative 13% Customer Services & Support 10% Others 38% Top industries Based on 117 reviews Information Technology and Services 50% Accounting 14% Marketing and Advertising 14% Computer Software 12% Other 10% ## Pros and Cons Effortless setup and onboarding 100% positive reviews out of 44 Most reviewers describe setup as straightforward, quick, and accessible, requiring minimal technical skills or extra resources. Unclear and high pricing structure 39% negative reviews out of 64 Some users say pricing is confusing, unexpectedly expensive, and lacks transparency, making cost management challenging for businesses. Enhanced business professionalism 92% positive reviews out of 39 Most reviewers indicate professionalism is reflected in improved communication, courteous support, and a reliable, businesslike image. LESTER I SDR, 51 - 200 employees. "I use the platform to do my daily task and I am able to make important calls on behalf of the company I work for." Difficult refund and cancellation process 100% negative reviews out of 33 Most users comment refund and cancellation involve unclear policies, delayed responses, and complicated procedures that frustrate customers. Daniel N owner , 2 - 10 employees. "it's a fraud, they charge us a year in advance and refuse to refund although we don't use the service for long time !!" Flexible international communication 93% positive reviews out of 27 Most users report international calling allows easy access to global numbers, supporting business presence and client trust worldwide. Aryan C Operations Manager, 11 - 50 employees. "It is a great option for international calls, and the experience has been great, and also the admin overview is great to" ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Recording 4.6 (160) 53.13% of 160 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Center Management 4.5 (116) 50.00% of 116 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Monitoring 4.5 (103) 59.22% of 103 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Computer Telephony Integration 4.5 (93) 51.61% of 93 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Reporting/Analytics 4.4 (88) 53.41% of 88 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Caller ID 4.7 (84) 51.19% of 84 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone CallHippo 45 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes System that automatically dials calls Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Measure campaign influence through collection of keyword tracking and revenue sources Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Provides a channel for team members to share media files, communicate, and work together Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics A call center that primarily receives calls, typically customer service focused Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Agents choose who to call and when Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Record the audio of phone conversations for quality assurance purposes A call center that primarily makes calls, typically sales focused System calls multiple numbers at once and connects the agent to the first number that answers Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track the status over time for a request, process, asset, or transaction Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.3 (681) 4.3 Based on 681 reviews ## Pricing Value for money 4.2 (640) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/159578/CallHippo/pricing/) Basic $0.00 It includes: - 1 Free Phone Number - Free WhatsApp Business API - Voicemail - Click to Dial - SMS (Text messages) & MMS Starter $25.00 Per User,Per Month It includes: - Everything in Basic + Telephony - Unlimited Minutes (Includes Both Landline & Mobile Calling) - Free WhatsApp Business API - 100 SMS (Text Messages) - Basic Report Analytics - Free Omnichannel Inbox - MMS - Forward-To-Device - Click to Dial - AI Global Connect - Call Mute - Country Blocking - Clone Number / User Setting - Manage Agent Availability - Campaign Management - Shared Inbox - Voicemail - Smart Switch - 2FA - Ring All Devices - Webhook - Website Callback Button - Call Logs - Teams - Audit Logs - Feedback for Calls Professional $39.00 Per User,Per Month It includes: - Everything in Starter + - Multilingual IVR - AI Reports / Analytics - Email Notification for Voicemail - Role Based Access Control - Call Distribution (Cascading) - Custom Greetings - Call Recordings - AI Voicemail Transcription Ultimate $55.00 Per User,Per Month It includes: - Everything in Professional + - DID Group - Call Reminder - Custom Ring Time - Multilevel IVR - Call Blocking - Embedded Dialer Integration - 24/7 Support - Phone Support - CRM-Based VIP Routing - Custom Integrations - Single Sign-On (SSO) - Holiday Routing - Reports via Email - Call Tagging - Dedicated Account Manager - Personalized Onboarding - Monthly Business Review Value for money 4.2 (640) 4.2 Based on 640 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (657) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (657) 4.6 Based on 657 reviews ## User reviews Overall rating 4.4 Based on 681 reviews Filter by rating 5(439) 4(160) 3(34) 2(11) 1(37) Mentioned topic Sorted by most recent Mudit G. Sr Manager Sales Management Consulting ### "Overall a good calling tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 19, 2026 Overall experience is quite good with seamless and faster calling. Desktop dialer is a saver for the entire team Pros Calling has become seamless and way faster specially with their windows desktop app and like some other tools the dialer is smart and automatically removed all dashes. brackets and dots from the number so faster calling. Now my team is able to make almost 1.6x the calls in the same time. Cons One thing which they can improve is giving more dashboard features in starter packages for at least monitoring individual performances. Alternatives considered [JustCall](https://www.capterra.com/p/157853/JustCall/) [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Reasons for choosing CallHippo Pricing and ease of use initially was a major reason Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PP Parth P. Associate Accounting ### "Easy to use with seamless connectivity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 15, 2026 Pros CallHippo is very easy to use and offers seamless connectivity for business communication. The call quality is reliable, the interface is user-friendly, and the setup process is smooth. It has helped improve team coordination and customer communication efficiently. Cons CallHippo is simple to use, offers seamless connectivity, and provides a smooth calling experience for daily business communication. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HL Helen L. Customer Support Accounting ### "Good service and great team support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 23, 2026 Thanks \[sensitive content hidden\] for supporting my case. The team was supportive and provided valuable solutions on time. Pros helpful and very supportive team 👍🏻 \[sensitive content hidden\] has arranged a screen call session and provided guidance to fix the issue. Cons It took a few days to resolve an issue but the team was very helpful and trying to settle my case at their earliest. So the problem was resolved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VS Viplab S. Business Development Information Technology and Services ### "Professional and Empathetic Support Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 23, 2026 Overall experience of interacting with the CallHippo support team regarding a refund request was great. I was impressed by how professionally and patiently the matter was handled. \[sensitive content hidden\] and the team were responsive, empathetic, and kept me updated at every step. Kudos to \[sensitive content hidden\] and the team for their courteous and prompt support, keep up the great work! Pros I was impressed by how professionally and patiently my request was handled. Even though the resolution wasn’t entirely in our favour, the way it was communicated made the experience much easier Cons Our refund request was not in our favour entirely. We were expecting that we get at least 90% of the amount but we are getting only 75%. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Sasmitha C. Web Developer Retail ### "Smooth Experience with Helpful and Responsive Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 22, 2026 Pros The support from \[sensitive content hidden\] was responsive, knowledgeable, and patient. They helped us resolve our incoming call configuration issue quickly and clearly explained the differences between SMS and WhatsApp Business API channels. The CallHippo dialer is intuitive, and features like Call Scribe and Team Call Cascading add great value to our workflow. Cons The initial setup and configuration can be a bit overwhelming for new users. Clearer onboarding documentation or a setup guide would help teams get started faster without needing to rely heavily on support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User HR Manager Human Resources ### "Excellent Service and Top-Notch Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 16, 2026 Call Hippo provides Quality calls with no call drop. I am highly satisfied with the services and recommended to all. Pros Excellent Service and the best customer team support. I highly recommend this to everyone. Best Call quality and backend/ customer support. I am a frequent user now; it provides value for money, is easy to use, and is easy to implement. Have all the features like call recording, security, best AI support, UI/UX. Cons The integration process requires some time, but it is a one-time setup process. Customer team support at all levels. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Bradley Grant B. CEO Marketing and Advertising ### "Helpful Staff Member\[sensitive content hidden\]" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 25, 2026 Ultimately I got exactly what I needed after speaking with \[sensitive content hidden\] My set up was more complicated I guess so I needed the extra support from the team Pros Staff are helpful, especially \[sensitive content hidden\]. After a lot of backwards and forwards to get what I needed I came right. The product is great so when there is good service as well then it is a bonus. Cons In the beginning it was tough to navigate, would be great if there a was onboarding call to get you set up and show you around. Human interaction is still really important and I would have liked to have spoken to someone when signing up. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I need a UK number which they were struggling to provide Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [JustCall](https://www.capterra.com/p/157853/JustCall/) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reasons for choosing CallHippo Service was good and I got what I needed Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Marat K. software engineer Program Development ### "cool product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2026 cool product! Great support. Pros I like the support of the product. Had a great experience with \[sensitive content hidden\] . Cool product! I really like the prices and opportunities, hope guys will develop it further. Cons The pricing structure is not enough clear. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW sean w. Director Consumer Goods ### "Great customer support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 7, 2026 Great experience with their customer support. Prompt and thorough support when I needed it. Happy customer Pros I have been a customer for a number of years and had a minor problem with the system. \[sensitive content hidden\] from customer care was very diligent and effective at fixing it which is refreshing in an age where the quality of customer care is declining in my companies Cons I have nothing bad to say about CallHippo. I never have issues with their platform but I also don't use it heavily Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RC Rahul C. Manager Computer Networking ### "Thumbs Up for Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 3, 2026 Excellent Support team who goes beyond to help their customers. Appreciate your excellence and diligence Pros Support was very helpful, we have been having issues with our services not working but the team helped to resolve the issue by taking pro active steps. Thank you Cons Dialer Mobile app can be more intuitive in terms of UI/UX and performance. The reminder system should be built into the billing 15 days, 7 days, and 1 day before expiration of any plan (currently its only built in for 15 days) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/159578/CallHippo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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