--- title: "CallHippo Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CallHippo the right Telephony solution for you? Explore 688 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/159578/CallHippo/reviews/" page_type: "reviews" language: "en" --- CallHippo 4.4 (688) [View alternatives](https://www.capterra.com/p/159578/CallHippo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of CallHippo Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews SS Sandeep S Sr ManagerInsurance, 11 - 50 employeesUsed the software for: 1-2 years. “Features such as call tracking, analytics, call recording, and CRM integrations helped streamline daily operations and improve productivity. While there were a few minor limitations, such as occasional connectivity issues and some advanced features being available only in higher-tier plans, the overall value and functionality of the platform outweighed these drawbacks.“ June 24, 2026 SD Stephen D ConsultantFinancial Services, 11 - 50 employeesUsed the software for: 1-2 years. “I have been following up with their support team for over a month regarding issues with their service, as I have been unable to receive incoming calls during this entire period. Despite numerous follow-ups, neither a resolution nor a meaningful response has been provided.“ June 3, 2026 Mudit G Sr Manager SalesManagement Consulting, 11 - 50 employeesUsed the software for: Less than 6 months. “Calling has become seamless and way faster specially with their windows desktop app and like some other tools the dialer is smart and automatically removed all dashes.“ May 19, 2026 SS Sandeep S Sr ManagerInsurance, 11 - 50 employeesUsed the software for: 1-2 years. “At times, call quality and connectivity depended heavily on internet stability, leading to occasional delays or disruptions.“ June 24, 2026 SC Sasmitha C Web DeveloperRetail, 51 - 200 employeesUsed the software for: 6-12 months. “They helped us resolve our incoming call configuration issue quickly and clearly explained the differences between SMS and WhatsApp Business API channels.“ April 22, 2026 LG Laxman G Sales LeadInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Noticed a bug: the pricing doesn’t update dynamically when adding seats without a page refresh.“ January 13, 2026 sw sean w DirectorConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “sensitive content hidden\] from customer care was very diligent and effective at fixing it which is refreshing in an age where the quality of customer care is declining in my companies“ February 7, 2026 Ron R Legal CounselComputer Games, 201 - 500 employeesUsed the software for: Less than 6 months. “The representative made promises that were not delivered and later tried to upsell and squeeze more money for basic functionality that should have been included from the start.“ October 28, 2025 ## Showing most helpful reviews Showing 1-25 of 688 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mudit G. Sr Manager Sales Management Consulting Used the software for: Less than 6 months ### "Overall a good calling tool" May 19, 2026 4.0 Overall experience is quite good with seamless and faster calling. Desktop dialer is a saver for the entire team Pros Calling has become seamless and way faster specially with their windows desktop app and like some other tools the dialer is smart and automatically removed all dashes. brackets and dots from the number so faster calling. Now my team is able to make almost 1.6x the calls in the same time. Cons One thing which they can improve is giving more dashboard features in starter packages for at least monitoring individual performances. Alternatives considered [JustCall](https://www.capterra.com/p/157853/JustCall/)[RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Reason for choosing CallHippo Pricing and ease of use initially was a major reason Review Source SS Sandeep S. Sr Manager Insurance Used the software for: 1-2 years ### "Easy Interface " June 24, 2026 5.0 My overall experience with CallHippo was positive. The platform provided an efficient and reliable solution for managing business communications, making it easier to handle calls, monitor team performance, and improve customer interactions. I found the interface intuitive and straightforward, which reduced the learning curve and allowed my team to start using the system quickly. Features such as call tracking, analytics, call recording, and CRM integrations helped streamline daily operations and improve productivity. While there were a few minor limitations, such as occasional connectivity issues and some advanced features being available only in higher-tier plans, the overall value and functionality of the platform outweighed these drawbacks. CallHippo proved to be a useful tool for enhancing communication workflows and supporting business growth. Pros What I liked most about CallHippo was its user-friendly interface and ease of setup. The platform made it simple to manage business calls, track team performance, and handle customer interactions efficiently. I also appreciated the call analytics and reporting features, which provided valuable insights into call activities and productivity. The ability to integrate with other business tools helped streamline workflows, while the cloud-based system allowed flexibility to work from anywhere. Overall, CallHippo offered a reliable, feature-rich communication solution that improved team collaboration and customer service. Cons What I liked least about CallHippo was that the platform occasionally felt limited in terms of advanced customization options. While the interface was easy to use, some features required additional upgrades or higher-tier plans, which could increase costs for growing teams. At times, call quality and connectivity depended heavily on internet stability, leading to occasional delays or disruptions. The reporting and analytics tools were useful, but I felt they could provide more in-depth insights and customization. Additionally, the initial setup of certain integrations took longer than expected and required extra configuration. Although customer support was generally helpful, response times could sometimes be slower during peak periods. Overall, these issues were manageable but slightly affected the overall user experience. Switched from [SkypeTime](https://www.capterra.com/p/173334/SkypeTime/) Skype closed their functions completely thats why we were moved to CallHippo Review Source TD Tim D. CEO Computer Software Used the software for: Less than 6 months ### "Look for a better alternative" June 6, 2026 1.0 One of the worst SaaS experiences in 10 years. Confusing pricing, incompetent support, and zero accountability. Cancelled without ever using the product. Avoid and choose OpenPhone or JustCall instead. Pros Nothing. The concept of a cloud VOIP dashboard is fine, but CallHippo executed it so poorly that no feature was ever usable in practice. Cons Deceptive pricing forces unnecessary seats. Support gives wrong instructions then ignores your complaints with copy-pasted policy responses. Refund denied after never making a single call. Review Source Bradley Grant B. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Helpful Staff Member\[sensitive content hidden\]" March 25, 2026 5.0 Ultimately I got exactly what I needed after speaking with \[sensitive content hidden\] My set up was more complicated I guess so I needed the extra support from the team Pros Staff are helpful, especially \[sensitive content hidden\]. After a lot of backwards and forwards to get what I needed I came right. The product is great so when there is good service as well then it is a bonus. Cons In the beginning it was tough to navigate, would be great if there a was onboarding call to get you set up and show you around. Human interaction is still really important and I would have liked to have spoken to someone when signing up. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[JustCall](https://www.capterra.com/p/157853/JustCall/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing CallHippo Service was good and I got what I needed Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I need a UK number which they were struggling to provide Review Source KL Kanchan L. Business Development Manager Civil Engineering Used the software for: 6-12 months ### "Professional Platform for International Calls" January 13, 2026 5.0 Overall, my experience with CallHippo has been positive. The platform is easy to use, offers reliable features for calling, and their support team is responsive and helpful whenever assistance is needed. Pros What I liked most about CallHippo was its user-friendly interface combined with reliable call quality. The easy setup, seamless call management features, and detailed call analytics made daily communication more efficient and professional. Cons What I liked least about CallHippo was that occasional technical issues, such as call connectivity delays or dialer performance glitches, can disrupt workflow. Switched from [SkypeTime](https://www.capterra.com/p/173334/SkypeTime/) It was about to closed by Microsoft so need some professional platform Review Source Divy P. CEO and Founder Architecture & Planning Used the software for: Less than 6 months ### "Best VOIP internationally calling software" February 11, 2025 5.0 Overall experience is very good, Seamless integration with my Hubspot CRM, Chrome extension feature is also good. Pros CRM Integration, Affordable International Calls from India, Good Call quality Cons Customer Support, Sales Rep Behaviour, Invoicing/Billing Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing CallHippo Cost-effective, ease of use, Hubspot CRM Integration Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Operations shutdown in india as the US number is not able to renew. Review Source YK Yamini K. Business Development and GTM Computer Software Used the software for: 1-2 years ### "Easy-to-use business calling solution with useful features" June 12, 2026 5.0 Overall, my experience with CallHippo has been positive. It is a helpful tool for managing business calls, tracking conversations, and supporting team communication. The platform is user-friendly and offers useful features like call recording, analytics, and SMS/calling options. There is some room for improvement in pricing flexibility and occasional call quality consistency, but it works well for most business communication needs. Pros CallHippo is easy to set up and simple to use, even for someone who is not very technical. I liked that the calling dashboard is clean, and features like call recording, call logs, and team management make it easier to track customer conversations. The virtual number setup is useful for managing business calls, and the overall experience feels smooth for day-to-day calling needs. Cons Some features can take a little time to understand at first, especially if you are new to cloud calling tools. At times, call quality may depend heavily on internet connectivity, so a weak connection can affect the experience. I also feel the pricing could be more flexible for smaller teams or businesses that only need basic calling features. Review Source HS Hardik S. Manager Information Technology and Services Used the software for: 2+ years ### "Reliable and User-Friendly Business Calling Solution" July 17, 2026 5.0 Our overall experience with CallHippo has been excellent. It has helped streamline our business communication with reliable call quality, useful reporting, and an easy-to-use interface. The platform is stable, feature-rich, and their customer support has been prompt whenever we've needed assistance. Pros CallHippo is very easy to set up and use. The call quality is reliable, the interface is intuitive, and it offers all the essential features like call recording, analytics, and integrations in one place. Their support team is also responsive whenever assistance is needed. Cons There isn't much to dislike. Some advanced features have a slight learning curve initially, but once you're familiar with the platform, everything works smoothly. Review Source KG Kiara G. Sales executive Design Used the software for: Less than 6 months ### "Good experience " June 25, 2026 5.0 It was really good experience when my issue was not resolved the owner it self stepped in and alligned some one for me so that the issue get resolved and I liked that they give value to each and every person Pros I really loved the way they were keeping me posted about the problem. It took some time but eventually things got sorted and that's what matters. Cons The team tried to solve the problem but they give you a meeting time of 30 mins but they wait there just for 10 mins if you dont come in they leave. I think people sometime get stuck so please wait for person. Review Source RK Rishi K. Account manager E-Learning Used the software for: 6-12 months ### "Superb tool " July 6, 2026 5.0 overall satisfied with the kind of support and calling dashboard they offer, where we can track the logs, integration of different tools etc. Pros value for money, support is good. they offer dashboard, call logs, integration of hundreds of tools n crm. Cons nothing such, but it could be great if they offer the call recording feature in the basic plan itself as it is available only when we upgrade the plan. Review Source KM Kane M. Director Computer Hardware Used the software for: Less than 6 months ### "Great support and UI" March 12, 2025 5.0 Super responsive and amazing UI far better than ZOOM Pros Great customer support! \[sensitive content hidden\] was awesome. Cons None so far! Myabe easier acces to main city numbers. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) terrible UI on zoomm and really bad tech support Review Source RC Rahul C. Manager Computer Networking Used the software for: 1-2 years ### "Thumbs Up for Support" February 3, 2026 5.0 Excellent Support team who goes beyond to help their customers. Appreciate your excellence and diligence Pros Support was very helpful, we have been having issues with our services not working but the team helped to resolve the issue by taking pro active steps. Thank you Cons Dialer Mobile app can be more intuitive in terms of UI/UX and performance. The reminder system should be built into the billing 15 days, 7 days, and 1 day before expiration of any plan (currently its only built in for 15 days) Review Source Marat K. software engineer Program Development Used the software for: Less than 6 months ### "cool product!" February 26, 2026 5.0 cool product! Great support. Pros I like the support of the product. Had a great experience with \[sensitive content hidden\] . Cool product! I really like the prices and opportunities, hope guys will develop it further. Cons The pricing structure is not enough clear. Review Source VR Verified Reviewer Operations Administrator Information Technology and Services Used the software for: 1-2 years ### "CallHippo Review" August 8, 2025 4.0 I've been using CallHippo for more than a year now & I didn't have any issues with it. Customer support is great, always ready to help. Keep up the great service! Pros Call Hippo is easy to use on my laptop and on my phone. And I've never had any issues with the calls I make. Cons The price increase was a bit of a shock and it made me almost cancel my account and switch to another service provider. Review Source MS Misbah S. Conference Producer Events Services Used the software for: Less than 6 months ### "Better service and improved quality." November 25, 2025 4.0 Always had improvements with their calling and service. Bugs and issues are fixed as soon as reported. Pros Quick assistance and help from the support team, great call quality, and definitely worth the money! In the beginning, the support team’s response time was a bit slow, but the overall experience has improved significantly. Cons Their recent efficiency and professionalism have made the process much smoother, and I appreciate the consistent effort to enhance the service. Review Source FP Francisco P. Director Retail Used the software for: 2+ years ### "Excellent customer service" July 18, 2025 5.0 Overall a very positive experience. Call Hippo allows us to have a free toll number that receives phone calls and goes straight to voicemail. Pros We've been using Call Hippo for several years and it suits our business needs perfectly. Recently had a technical problem and it was quickly resolved by their skilled and super helpful support team. Cons Our old free toll number suddenly stopped working but their support team quickly gave us a new number and helped with the integration. Review Source EG Elliott G. Owner Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Easy and Reliable" September 30, 2025 5.0 It was great! and will surely continue using it. We like that their support are always one email away. Pros User friendly, value for money, we like that recording are easy to access and that we can use it on our phones. Cons Nothing, everything is great when it comes to our experience using callhippo, also, their support is reliable. Review Source VS Van S. Founder Information Technology and Services Used the software for: 6-12 months ### "Next level customer services sets CallHippo truly apart" April 7, 2025 5.0 It's a solid and functional tool, well worth the fees. I have to mention, however, the AMAZING support team. I've had the pleasure of working with a few support team members \[sensitive content hidden\] and others) - and the response times are incredible, and the folks are always polite and friendly, doing everything to address issues, even when they're user-caused. I'd say it is this experience that sets CallHippo apart. Pros The options available within the tool - virtually EVERYTHING is customizable, which makes a difference when you are REALLY tailoring the system to your needs. Cons Perhaps there is a downside to having too many options - the administrative learning curve can be steep for some. That said, the basic setup only takes seconds with little experience needed. Review Source YB Yogita B. Presales E-Learning Used the software for: 1-2 years ### "Callhippo review" February 19, 2025 4.0 The overall experience with call hippo is great Pros Message feature is great very efficient and amazing Cons sometimes it hangs, stops working, and it disrupts workflow Review Source FT Fabrice T. DevOps Engineer Information Technology and Services Used the software for: 1-2 years ### "Excellent virtual phone service" March 26, 2025 5.0 I needed a virtual phone so I could be reachable and receive security SMS while abroad, and CallHippo is working very well for me, except for websites/apps that do not accept virtual phone numbers... Pros Works very well for calling and receiving calls, sending and receiving SMS Cons I have to refresh my login on the website/app a bit too often Review Source NS Nirdesh S. IT Consulting Information Technology and Services Used the software for: 6-12 months ### "Teamware Solutions Inc :: The service is amazing" February 28, 2025 5.0 Pros Service is good and supports are available every time help. Cons Everything is working perfectly and there's no issue. Review Source RT Rian T. Technology Solution Architect Information Technology and Services Used the software for: I used a free trial ### "Reliable and Efficient for Business Needs" February 11, 2025 5.0 Overall experience with CallHippo has been positive. It has significantly improved our business communication, making it more efficient and professional. Pros What I liked most about CallHippo is its reliability and ease of use. The setup was straightforward, and the features provided are very effective for my business communication needs. Cons What I liked least is that the user interface could be more intuitive. Sometimes, navigating through the features takes a bit of time to get used to. Review Source NK Nathan K. Manager Accounting Used the software for: Less than 6 months ### "Call hippo first time customer" April 1, 2025 5.0 Has been overall fantastic. Lots of numbers to choose from and offers lots of cool features such as call recordings. Pros The support was absolutely amazing at helping me. Cons Some issues at the start to get numbers but \[sensitive content hidden\] from support fixed it very quickly and did a fantastic job. Review Source RV Ravi V. Management consultant Management Consulting Used the software for: 6-12 months ### "An Excellent Solution for Efficient Business Communication" November 11, 2024 4.0 Overall, CallHippo has been a valuable addition to our communication strategy. It has significantly improved our ability to manage calls and track customer interactions, contributing to a more organized workflow. The setup process was quick and easy, and the customer support team is always responsive and helpful. I highly recommend CallHippo to businesses looking for a reliable and user-friendly calling solution. Pros CallHippo excels in providing a comprehensive set of features designed to streamline business communication. Its call tracking, analytics, and high-quality call services have helped improve our interactions with clients, making them more efficient and organized. The interface is clean and easy to use, which allows our team to adopt the platform quickly without any technical challenges. The reliability and performance have been consistently impressive. Cons Though CallHippo offers a fantastic range of features, there’s room for even more customization, especially when it comes to reporting and analytics. While the available options are robust, having more flexibility in tailoring reports to specific needs could further enhance the experience. However, this is a minor consideration, as the platform already meets our needs effectively. Review Source VR Verified Reviewer Steel Detailing Civil Engineering Used the software for: Less than 6 months ### "Good. Will refer to my friends" January 22, 2025 5.0 Pros Fast & Easy to use. Comfortable with two step authentication as well. Cons Two step authentication. For calls every time dialer needs two windows to open Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.