--- title: "CallHippo Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CallHippo the right Telephony solution for you? Explore 691 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/159578/CallHippo/reviews/" page_type: "reviews" language: "en" --- CallHippo 4.4 (691) [View alternatives](https://www.capterra.com/p/159578/CallHippo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of CallHippo Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews SS Sandeep S Sr ManagerInsurance, 11 - 50 employeesUsed the software for: 1-2 years. “Features such as call tracking, analytics, call recording, and CRM integrations helped streamline daily operations and improve productivity. While there were a few minor limitations, such as occasional connectivity issues and some advanced features being available only in higher-tier plans, the overall value and functionality of the platform outweighed these drawbacks.“ June 24, 2026 SD Stephen D ConsultantFinancial Services, 11 - 50 employeesUsed the software for: 1-2 years. “I have been following up with their support team for over a month regarding issues with their service, as I have been unable to receive incoming calls during this entire period. Despite numerous follow-ups, neither a resolution nor a meaningful response has been provided.“ June 3, 2026 Mudit G Sr Manager SalesManagement Consulting, 11 - 50 employeesUsed the software for: Less than 6 months. “Calling has become seamless and way faster specially with their windows desktop app and like some other tools the dialer is smart and automatically removed all dashes.“ May 19, 2026 SS Sandeep S Sr ManagerInsurance, 11 - 50 employeesUsed the software for: 1-2 years. “At times, call quality and connectivity depended heavily on internet stability, leading to occasional delays or disruptions.“ June 24, 2026 SC Sasmitha C Web DeveloperRetail, 51 - 200 employeesUsed the software for: 6-12 months. “They helped us resolve our incoming call configuration issue quickly and clearly explained the differences between SMS and WhatsApp Business API channels.“ April 22, 2026 LG Laxman G Sales LeadInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Noticed a bug: the pricing doesn’t update dynamically when adding seats without a page refresh.“ January 13, 2026 SS Sandeep S Sr ManagerInsurance, 11 - 50 employeesUsed the software for: 1-2 years. “The platform made it simple to manage business calls, track team performance, and handle customer interactions efficiently.“ June 24, 2026 Ron R Legal CounselComputer Games, 201 - 500 employeesUsed the software for: Less than 6 months. “The representative made promises that were not delivered and later tried to upsell and squeeze more money for basic functionality that should have been included from the start.“ October 28, 2025 ## Showing most helpful reviews Showing 1-25 of 691 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mudit G. Sr Manager Sales Management Consulting Used the software for: Less than 6 months ### "Overall a good calling tool" May 19, 2026 4.0 Overall experience is quite good with seamless and faster calling. Desktop dialer is a saver for the entire team Pros Calling has become seamless and way faster specially with their windows desktop app and like some other tools the dialer is smart and automatically removed all dashes. brackets and dots from the number so faster calling. Now my team is able to make almost 1.6x the calls in the same time. Cons One thing which they can improve is giving more dashboard features in starter packages for at least monitoring individual performances. Alternatives considered [JustCall](https://www.capterra.com/p/157853/JustCall/)[RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Reason for choosing CallHippo Pricing and ease of use initially was a major reason Review Source Bradley Grant B. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Helpful Staff Member\[sensitive content hidden\]" March 25, 2026 5.0 Ultimately I got exactly what I needed after speaking with \[sensitive content hidden\] My set up was more complicated I guess so I needed the extra support from the team Pros Staff are helpful, especially \[sensitive content hidden\]. After a lot of backwards and forwards to get what I needed I came right. The product is great so when there is good service as well then it is a bonus. Cons In the beginning it was tough to navigate, would be great if there a was onboarding call to get you set up and show you around. Human interaction is still really important and I would have liked to have spoken to someone when signing up. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[JustCall](https://www.capterra.com/p/157853/JustCall/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing CallHippo Service was good and I got what I needed Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I need a UK number which they were struggling to provide Review Source SJ Shivangi J. Sales manager E-Learning Used the software for: Less than 6 months ### "Good platform to manage your calls" August 27, 2026 4.0 I recommend call hippo as a solution to anyone who is beginning to start using virtual calling assistant Pros I like user friendly interphase. Easy to make calls, see history, listen call recordings. Commercials could be better. Cons Often it happens that sound lags at both caller and receiver's end. Resulting into unpleasant call experience. Alternatives considered [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) Reason for choosing CallHippo Avaya didn't have feature i needed at the moment Switched from [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) I thought this one would be better, undecided Review Source mK mahesh K. Asst Vice President Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Thank you \[sensitive content hidden\]" August 22, 2026 3.0 Thank you \[sensitive content hidden\] a for going overboard and helping us with 1.5hrs of your time for me and my time resolving our issue and setting up our system that was poorly handled by your other team members. Pros call recording feature is good. Also the navigation of dashboard is comprehensive and exhaustive. Cons poor customer service. there is no one to support once the sale is done. but before sale constant followup and after sale when asked for help they are threatening to buy more service else they will not assist Review Source SS Sandeep S. Sr Manager Insurance Used the software for: 1-2 years ### "Easy Interface " June 24, 2026 5.0 My overall experience with CallHippo was positive. The platform provided an efficient and reliable solution for managing business communications, making it easier to handle calls, monitor team performance, and improve customer interactions. I found the interface intuitive and straightforward, which reduced the learning curve and allowed my team to start using the system quickly. Features such as call tracking, analytics, call recording, and CRM integrations helped streamline daily operations and improve productivity. While there were a few minor limitations, such as occasional connectivity issues and some advanced features being available only in higher-tier plans, the overall value and functionality of the platform outweighed these drawbacks. CallHippo proved to be a useful tool for enhancing communication workflows and supporting business growth. Pros What I liked most about CallHippo was its user-friendly interface and ease of setup. The platform made it simple to manage business calls, track team performance, and handle customer interactions efficiently. I also appreciated the call analytics and reporting features, which provided valuable insights into call activities and productivity. The ability to integrate with other business tools helped streamline workflows, while the cloud-based system allowed flexibility to work from anywhere. Overall, CallHippo offered a reliable, feature-rich communication solution that improved team collaboration and customer service. Cons What I liked least about CallHippo was that the platform occasionally felt limited in terms of advanced customization options. While the interface was easy to use, some features required additional upgrades or higher-tier plans, which could increase costs for growing teams. At times, call quality and connectivity depended heavily on internet stability, leading to occasional delays or disruptions. The reporting and analytics tools were useful, but I felt they could provide more in-depth insights and customization. Additionally, the initial setup of certain integrations took longer than expected and required extra configuration. Although customer support was generally helpful, response times could sometimes be slower during peak periods. Overall, these issues were manageable but slightly affected the overall user experience. Switched from [SkypeTime](https://www.capterra.com/p/173334/SkypeTime/) Skype closed their functions completely thats why we were moved to CallHippo Review Source KL Kanchan L. Business Development Manager Civil Engineering Used the software for: 6-12 months ### "Professional Platform for International Calls" January 13, 2026 5.0 Overall, my experience with CallHippo has been positive. The platform is easy to use, offers reliable features for calling, and their support team is responsive and helpful whenever assistance is needed. Pros What I liked most about CallHippo was its user-friendly interface combined with reliable call quality. The easy setup, seamless call management features, and detailed call analytics made daily communication more efficient and professional. Cons What I liked least about CallHippo was that occasional technical issues, such as call connectivity delays or dialer performance glitches, can disrupt workflow. Switched from [SkypeTime](https://www.capterra.com/p/173334/SkypeTime/) It was about to closed by Microsoft so need some professional platform Review Source Divy P. CEO and Founder Architecture & Planning Used the software for: Less than 6 months ### "Best VOIP internationally calling software" February 11, 2025 5.0 Overall experience is very good, Seamless integration with my Hubspot CRM, Chrome extension feature is also good. Pros CRM Integration, Affordable International Calls from India, Good Call quality Cons Customer Support, Sales Rep Behaviour, Invoicing/Billing Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing CallHippo Cost-effective, ease of use, Hubspot CRM Integration Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Operations shutdown in india as the US number is not able to renew. Review Source AB Arshad B. HR Information Technology and Services Used the software for: 6-12 months ### "Helpful Support, but Billing and Account Notifications Could Be Improved" September 1, 2026 5.0 Overall, our experience has been positive, especially because the support team helped resolve an important issue involving our business number. Although we experienced difficulties with account cancellation, billing, and number restoration, the support team handled the matter professionally and restored our number without an additional restoration charge. We hope the billing notifications and account management process can be improved to provide a smoother experience. Pros CallHippo offers useful calling services and the support team was helpful in resolving our issue. After contacting support regarding our number, they reviewed the matter and restored our number without the additional prorated charge. The support representative was responsive and provided clear guidance throughout the process. Cons The account cancellation and removal of our number happened unexpectedly due to an outstanding invoice, which caused concern and disruption. We would have preferred clearer advance notifications regarding pending payments before the account and number were cancelled. The payment status also taking time to update can sometimes create uncertainty. Review Source HS Hardik S. Manager Information Technology and Services Used the software for: 2+ years ### "Reliable and User-Friendly Business Calling Solution" July 17, 2026 5.0 Our overall experience with CallHippo has been excellent. It has helped streamline our business communication with reliable call quality, useful reporting, and an easy-to-use interface. The platform is stable, feature-rich, and their customer support has been prompt whenever we've needed assistance. Pros CallHippo is very easy to set up and use. The call quality is reliable, the interface is intuitive, and it offers all the essential features like call recording, analytics, and integrations in one place. Their support team is also responsive whenever assistance is needed. Cons There isn't much to dislike. Some advanced features have a slight learning curve initially, but once you're familiar with the platform, everything works smoothly. Review Source HA Hitesh A. Director to Sales Information Technology and Services Used the software for: 2+ years ### "Really Good Product" September 3, 2026 5.0 Pros Its very intuitive and easy to use product. The app has now increased functionality and the support team is always very responsive. Cons The SMS service within the app needs better search capability. Its harder to sometimes find older chats. Review Source DG Dave G. Director Marketing and Advertising Used the software for: 6-12 months ### "CallHippo- Easy to use phone system" February 11, 2025 5.0 Pros \- Ease of use - Integration - Support - Cost friendly Cons \- Some filter options a bit fiddly. - Sometimes a refresh is required but this can be simple to address Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Cost is much more realistic for the industry and not tied in to long term contract Review Source AD Ayomide D. Business Development Associate Information Technology and Services Used the software for: Less than 6 months ### "CallHippo Review" February 7, 2025 4.0 Generally, using CallHippo has been very productive. Been able to use to platform for it’s intended purpose. Pros I like the fact that the platform is very easy to use and navigate. Cons I do not like that I can’t send text messages easily. It’s quite a process to get that done Switched from [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) It wasn’t effective as at the time and couldn’t get the job done Review Source HL Helen L. Customer Support Accounting Used the software for: 1-2 years ### "Good service and great team support" April 23, 2026 5.0 Thanks \[sensitive content hidden\] for supporting my case. The team was supportive and provided valuable solutions on time. Pros helpful and very supportive team 👍🏻 \[sensitive content hidden\] has arranged a screen call session and provided guidance to fix the issue. Cons It took a few days to resolve an issue but the team was very helpful and trying to settle my case at their earliest. So the problem was resolved. Review Source SRD Sai Ravindranath D. Associate Director E-Learning Used the software for: 6-12 months ### "Wonderful experince with Callhippo" December 11, 2025 5.0 Pros Great customer support & prompt help - Anywhere I get stuck & I see instant help & I receive it which is very much appreciated. Cons costing for Phillippines could have been better - the current cost way too high - I would request to add PHP also into the global unlimited plan with a higher cost as well - that should be fine Review Source VK Vijetha K. Operations Analyst Management Consulting Used the software for: Less than 6 months ### "Outstanding and Loved it. " January 5, 2026 5.0 Overall experience with call hippo was really good. Very easy to navigate. There is no complication while using. Pros CallHippo is very easy to Navigate and use. To dial a number and to make a call It is very easier compare to other Application. Cons Sometimes this application buffers a lot and It will take more time to load. Sometimes calls get disconnected. Review Source EGÇ Erkut Göksel Ç. Director of Technology Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy-to-Use Platform with Responsive Support" December 30, 2025 5.0 Thank you for your support. Overall, my experience with CallHippo has been positive. The support provided was responsive, professional, and helpful in addressing my questions. I especially appreciated the clear communication and timely follow-ups. Pros The platform is easy to use, setup is quick, and the support team is responsive and helpful. Many thanks. Cons There is a bit of a learning curve at the beginning, especially around advanced features. Many thanks. Review Source VL Vikram L. Cloud consultant Information Technology and Services Used the software for: Less than 6 months ### "Wonderful and Quick Service by Agent \[sensitive content hidden\] " October 17, 2025 4.0 Can do much better in terms of technology !! The Customer Service team is excellent and quick to respond. Agent like \[sensitive content hidden\] are phenomenally awesome and helpful by nature. Pros The customer service team always do their best job in meeting up the expectations of the client's queries and issues arising thereon. Cons Some technical issues like sending voice mail is repetitive by nature as per my experience since I'm into outbound calls. Review Source BN Benjamin N. IT Administrator Hospital & Health Care Used the software for: 1-2 years ### "Customer service" May 16, 2025 5.0 I had a genuine issue and the support team helped me till I was fully satisfied. Pros The customer service is on point. They are always available to assist anytime and they are very patient. Cons The pricing can be lowered other than that I have nothing to complain about the service and the product as a whole. I have been using it for more than a year now and it's so smooth. Review Source SS Saurabh S. Founders Office Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Great Experience. Pro-active Customer Support" October 30, 2025 5.0 Easy tool to use. Didn't need any handholding to understand how the platform works. The option to setup your own number based on which country you want it to be from is pretty awesome Pros Great Service. Very Pro Active and they reach out to you within a couple of hours and help you with the issue. I had \[sensitive content hidden\] from their team connect with me and help me with my issue. Cons I couldn't find any issues per se. Sometimes while making calls via laptop and if I'm not using Headphones, it's hard to hear and use Review Source DG David G. Owner Construction Used the software for: 2+ years ### "Call Hippo restoration of phone number" March 3, 2025 5.0 Support team was positive and professional. Pros Ontime and friendly. Was able to answer all my questions. Cons Accent is difficult but very patient with repeating when necessary. Review Source skM shahistha khanum M. pre-sales associate E-Learning Used the software for: 1-2 years ### "User-Friendly" January 28, 2025 3.0 My overall experience with CallHippo has been positive, thanks to its ease of use and the comprehensive set of features it provides.Ultimately, CallHippo is an excellent solution for businesses seeking scalable and flexible cloud-based communication tools. It’s reliable for most day-to-day needs and provides solid support for expanding into global markets. Pros Ease of Use,Features,flexibility,Integration Cons Call Quality Variations,Limited Customization Review Source NK Nathan K. Manager Accounting Used the software for: Less than 6 months ### "Call hippo first time customer" April 1, 2025 5.0 Has been overall fantastic. Lots of numbers to choose from and offers lots of cool features such as call recordings. Pros The support was absolutely amazing at helping me. Cons Some issues at the start to get numbers but \[sensitive content hidden\] from support fixed it very quickly and did a fantastic job. Review Source GF Glenn F. Owner Insurance Used the software for: Less than 6 months ### "survey request" March 18, 2025 4.0 overal experience with the service has been decent and overall customer service has not been that good Pros the ability to have a voip line with a mobile app Cons the lack of customer service explaining how to handle my questions and issues Review Source AR Aditya R. COO Apparel & Fashion Used the software for: 1-2 years ### "Globolosys fashion" January 16, 2025 5.0 CallHippo has been an efficient solution for managing business calls, especially with features like virtual numbers, auto call recording, and analytics. The interface is user-friendly, and the onboarding process was straightforward. Their customer support team is responsive and helpful when resolving issues. Pros Pricing and services are Great and Budget Friendly and goood for small team Cons Their callling rates are good and support is fantastic Review Source SA Shamim A. Owner Logistics and Supply Chain Used the software for: Less than 6 months ### "Good Product" February 26, 2025 5.0 Not able to pay using UPI /CC. Not sure how i can pay Pros Good Quality and net work and connectivity Cons Not able to send SMS with plane asking more amount Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.