--- title: "CallHippo Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CallHippo the right Telephony solution for you? Explore 694 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/159578/CallHippo/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- CallHippo 4.4 (694) [View alternatives](https://www.capterra.com/p/159578/CallHippo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of CallHippo Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews SS Sandeep S Sr ManagerInsurance, 11 - 50 employeesUsed the software for: 1-2 years. “Features such as call tracking, analytics, call recording, and CRM integrations helped streamline daily operations and improve productivity. While there were a few minor limitations, such as occasional connectivity issues and some advanced features being available only in higher-tier plans, the overall value and functionality of the platform outweighed these drawbacks.“ June 24, 2026 SD Stephen D ConsultantFinancial Services, 11 - 50 employeesUsed the software for: 1-2 years. “I have been following up with their support team for over a month regarding issues with their service, as I have been unable to receive incoming calls during this entire period. Despite numerous follow-ups, neither a resolution nor a meaningful response has been provided.“ June 3, 2026 Mudit G Sr Manager SalesManagement Consulting, 11 - 50 employeesUsed the software for: Less than 6 months. “Calling has become seamless and way faster specially with their windows desktop app and like some other tools the dialer is smart and automatically removed all dashes.“ May 19, 2026 SS Sandeep S Sr ManagerInsurance, 11 - 50 employeesUsed the software for: 1-2 years. “At times, call quality and connectivity depended heavily on internet stability, leading to occasional delays or disruptions.“ June 24, 2026 SC Sasmitha C Web DeveloperRetail, 51 - 200 employeesUsed the software for: 6-12 months. “They helped us resolve our incoming call configuration issue quickly and clearly explained the differences between SMS and WhatsApp Business API channels.“ April 22, 2026 LG Laxman G Sales LeadInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Noticed a bug: the pricing doesn’t update dynamically when adding seats without a page refresh.“ January 13, 2026 SS Sandeep S Sr ManagerInsurance, 11 - 50 employeesUsed the software for: 1-2 years. “The platform made it simple to manage business calls, track team performance, and handle customer interactions efficiently.“ June 24, 2026 Ron R Legal CounselComputer Games, 201 - 500 employeesUsed the software for: Less than 6 months. “The representative made promises that were not delivered and later tried to upsell and squeeze more money for basic functionality that should have been included from the start.“ October 28, 2025 ## Showing most helpful reviews Showing 1-25 of 694 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mudit G. Sr Manager Sales Management Consulting Used the software for: Less than 6 months ### "Overall a good calling tool" May 19, 2026 4.0 Overall experience is quite good with seamless and faster calling. Desktop dialer is a saver for the entire team Pros Calling has become seamless and way faster specially with their windows desktop app and like some other tools the dialer is smart and automatically removed all dashes. brackets and dots from the number so faster calling. Now my team is able to make almost 1.6x the calls in the same time. Cons One thing which they can improve is giving more dashboard features in starter packages for at least monitoring individual performances. Alternatives considered [JustCall](https://www.capterra.com/p/157853/JustCall/)[RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Reason for choosing CallHippo Pricing and ease of use initially was a major reason Review Source Bradley Grant B. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Helpful Staff Member\[sensitive content hidden\]" March 25, 2026 5.0 Ultimately I got exactly what I needed after speaking with \[sensitive content hidden\] My set up was more complicated I guess so I needed the extra support from the team Pros Staff are helpful, especially \[sensitive content hidden\]. After a lot of backwards and forwards to get what I needed I came right. The product is great so when there is good service as well then it is a bonus. Cons In the beginning it was tough to navigate, would be great if there a was onboarding call to get you set up and show you around. Human interaction is still really important and I would have liked to have spoken to someone when signing up. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[JustCall](https://www.capterra.com/p/157853/JustCall/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing CallHippo Service was good and I got what I needed Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I need a UK number which they were struggling to provide Review Source SJ Shivangi J. Sales manager E-Learning Used the software for: Less than 6 months ### "Good platform to manage your calls" August 27, 2026 4.0 I recommend call hippo as a solution to anyone who is beginning to start using virtual calling assistant Pros I like user friendly interphase. Easy to make calls, see history, listen call recordings. Commercials could be better. Cons Often it happens that sound lags at both caller and receiver's end. Resulting into unpleasant call experience. Alternatives considered [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) Reason for choosing CallHippo Avaya didn't have feature i needed at the moment Switched from [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) I thought this one would be better, undecided Review Source mK mahesh K. Asst Vice President Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Thank you \[sensitive content hidden\]" August 22, 2026 3.0 Thank you \[sensitive content hidden\] a for going overboard and helping us with 1.5hrs of your time for me and my time resolving our issue and setting up our system that was poorly handled by your other team members. Pros call recording feature is good. Also the navigation of dashboard is comprehensive and exhaustive. Cons poor customer service. there is no one to support once the sale is done. but before sale constant followup and after sale when asked for help they are threatening to buy more service else they will not assist Review Source SS Sandeep S. Sr Manager Insurance Used the software for: 1-2 years ### "Easy Interface " June 24, 2026 5.0 My overall experience with CallHippo was positive. The platform provided an efficient and reliable solution for managing business communications, making it easier to handle calls, monitor team performance, and improve customer interactions. I found the interface intuitive and straightforward, which reduced the learning curve and allowed my team to start using the system quickly. Features such as call tracking, analytics, call recording, and CRM integrations helped streamline daily operations and improve productivity. While there were a few minor limitations, such as occasional connectivity issues and some advanced features being available only in higher-tier plans, the overall value and functionality of the platform outweighed these drawbacks. CallHippo proved to be a useful tool for enhancing communication workflows and supporting business growth. Pros What I liked most about CallHippo was its user-friendly interface and ease of setup. The platform made it simple to manage business calls, track team performance, and handle customer interactions efficiently. I also appreciated the call analytics and reporting features, which provided valuable insights into call activities and productivity. The ability to integrate with other business tools helped streamline workflows, while the cloud-based system allowed flexibility to work from anywhere. Overall, CallHippo offered a reliable, feature-rich communication solution that improved team collaboration and customer service. Cons What I liked least about CallHippo was that the platform occasionally felt limited in terms of advanced customization options. While the interface was easy to use, some features required additional upgrades or higher-tier plans, which could increase costs for growing teams. At times, call quality and connectivity depended heavily on internet stability, leading to occasional delays or disruptions. The reporting and analytics tools were useful, but I felt they could provide more in-depth insights and customization. Additionally, the initial setup of certain integrations took longer than expected and required extra configuration. Although customer support was generally helpful, response times could sometimes be slower during peak periods. Overall, these issues were manageable but slightly affected the overall user experience. Switched from [SkypeTime](https://www.capterra.com/p/173334/SkypeTime/) Skype closed their functions completely thats why we were moved to CallHippo Review Source AB Arshad B. HR Information Technology and Services Used the software for: 6-12 months ### "Helpful Support, but Billing and Account Notifications Could Be Improved" September 1, 2026 5.0 Overall, our experience has been positive, especially because the support team helped resolve an important issue involving our business number. Although we experienced difficulties with account cancellation, billing, and number restoration, the support team handled the matter professionally and restored our number without an additional restoration charge. We hope the billing notifications and account management process can be improved to provide a smoother experience. Pros CallHippo offers useful calling services and the support team was helpful in resolving our issue. After contacting support regarding our number, they reviewed the matter and restored our number without the additional prorated charge. The support representative was responsive and provided clear guidance throughout the process. Cons The account cancellation and removal of our number happened unexpectedly due to an outstanding invoice, which caused concern and disruption. We would have preferred clearer advance notifications regarding pending payments before the account and number were cancelled. The payment status also taking time to update can sometimes create uncertainty. Review Source RP Raj P. Business Development Manager Civil Engineering Used the software for: 1-2 years ### "Easy-to-Use Platform with Responsive Customer Support" September 21, 2026 5.0 Overall, my experience with CallHippo has been positive. The platform is easy to use and useful for managing business calls. I also appreciate the responsive customer support, especially when I recently faced an account-related issue. The team reviewed my concern and helped find a suitable resolution. Overall, I am satisfied with the service and support. Pros What I like most about CallHippo is its easy-to-use calling platform and responsive customer support. The system is convenient for managing business calls, and the support team has been helpful in addressing issues and finding solutions when needed. Cons The account cancellation process after a missed payment could be clearer. A grace period or advance notification before the account and phone number are cancelled would make the process easier to understand. Review Source GM Gaurav M. Director Information Technology and Services Used the software for: 1-2 years ### "Excellent Support By \[sensitive content hidden\] " September 21, 2026 5.0 My overall experience with CallHippo has been very positive. The platform is easy to use, reliable, and offers useful features for managing business calls efficiently. The setup and day-to-day operations are straightforward, which makes it convenient for our team. The customer support experience has also Pros The customer support and the services. One of the agents, \[sensitive content hidden\] listened to all my queries with a lot of patience and helped me solve all of it one by one. Kudos to him Cons There is nothing specific that I disliked about CallHippo. My overall experience has been positive, and the platform has worked well for our requirements. The features are useful, the interface is easy to understand, and the service has been reliable. Whenever we needed assistance, the support team was responsive and helpful. \[sensitive content hidden\], in particular, provided good support and helped us with our queries effectively. So far, we have not faced any major issues that would negatively impact our experience. Overall, we are satisfied with CallHippo and the support provided, and there is nothing significant I would mention as a drawback. Review Source HA Hitesh A. Director to Sales Information Technology and Services Used the software for: 2+ years ### "Really Good Product" September 3, 2026 5.0 Pros Its very intuitive and easy to use product. The app has now increased functionality and the support team is always very responsive. Cons The SMS service within the app needs better search capability. Its harder to sometimes find older chats. Review Source PP Pauline P. Business Development Manager Information Technology and Services Used the software for: 1-2 years ### "Support team is very responsive" October 6, 2026 5.0 overall services are good. i also like the quality of call- no delays and customers can hear me real time Pros the support team is very responsive and issues are being addressed. they are replying at least within 24hours the latest. Cons would be better if we can also add caller ID name. it is understandable that there are rules that needs to be followed for cold calling per country but this is something that can be looked at to scale up the service Review Source DG Dave G. Director Marketing and Advertising Used the software for: 6-12 months ### "CallHippo- Easy to use phone system" February 11, 2025 5.0 Pros \- Ease of use - Integration - Support - Cost friendly Cons \- Some filter options a bit fiddly. - Sometimes a refresh is required but this can be simple to address Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Cost is much more realistic for the industry and not tied in to long term contract Review Source SC Sasmitha C. Web Developer Retail Used the software for: 6-12 months ### "Smooth Experience with Helpful and Responsive Support" April 22, 2026 4.0 Pros The support from \[sensitive content hidden\] was responsive, knowledgeable, and patient. They helped us resolve our incoming call configuration issue quickly and clearly explained the differences between SMS and WhatsApp Business API channels. The CallHippo dialer is intuitive, and features like Call Scribe and Team Call Cascading add great value to our workflow. Cons The initial setup and configuration can be a bit overwhelming for new users. Clearer onboarding documentation or a setup guide would help teams get started faster without needing to rely heavily on support. Review Source RC Rahul C. Manager Computer Networking Used the software for: 1-2 years ### "Thumbs Up for Support" February 3, 2026 5.0 Excellent Support team who goes beyond to help their customers. Appreciate your excellence and diligence Pros Support was very helpful, we have been having issues with our services not working but the team helped to resolve the issue by taking pro active steps. Thank you Cons Dialer Mobile app can be more intuitive in terms of UI/UX and performance. The reminder system should be built into the billing 15 days, 7 days, and 1 day before expiration of any plan (currently its only built in for 15 days) Review Source AP Alberto P. Reservations Manager Hospitality Used the software for: 6-12 months ### "WAITING FOR HELP" October 14, 2025 2.0 Cons I cant get in contact with them. Our monthly payment didn't go through, we got disconnected inmediatly after the deadline. Then we made the payment and now nobody answers emails or give feedback now. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Reason for choosing CallHippo I cant get in contact with them. Our mon Review Source EGÇ Erkut Göksel Ç. Director of Technology Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy-to-Use Platform with Responsive Support" December 30, 2025 5.0 Thank you for your support. Overall, my experience with CallHippo has been positive. The support provided was responsive, professional, and helpful in addressing my questions. I especially appreciated the clear communication and timely follow-ups. Pros The platform is easy to use, setup is quick, and the support team is responsive and helpful. Many thanks. Cons There is a bit of a learning curve at the beginning, especially around advanced features. Many thanks. Review Source LL Les L. Engineer Construction Used the software for: 6-12 months ### "Reliable Communication Tool for Global and Local Coordination" April 24, 2025 5.0 My experience with CallHippo has been great. I’ve been using it for 11 months now, primarily for communication with our sourcing team and Australian suppliers, as well as Australian construction workers. The platform has proven to be a reliable tool for managing both local and international calls. Its ease of use, seamless integration, and flexibility have significantly improved our team’s communication. I appreciate how efficiently it allows us to stay connected and coordinate across different regions. Pros I really appreciate the user-friendly interface and the ease of managing call forwarding and team collaboration. The platform is intuitive and makes managing communications much more efficient. Additionally, I was impressed by the responsiveness and helpfulness of the support team in resolving issues quickly. The ability to customize features according to our needs has been a great benefit for our business operations. Cons While CallHippo provides great functionality, there were a few challenges with OTP delivery during account management, which caused some delays. Additionally, some features could be more customizable, particularly in terms of advanced reporting and analytics. It would be helpful to have more detailed settings or flexibility in these areas. Review Source FP Francisco P. Director Retail Used the software for: 2+ years ### "Excellent customer service" July 18, 2025 5.0 Overall a very positive experience. Call Hippo allows us to have a free toll number that receives phone calls and goes straight to voicemail. Pros We've been using Call Hippo for several years and it suits our business needs perfectly. Recently had a technical problem and it was quickly resolved by their skilled and super helpful support team. Cons Our old free toll number suddenly stopped working but their support team quickly gave us a new number and helped with the integration. Review Source Sharon Mylene B. Customer Service Representative Accounting Used the software for: 1-2 years ### "Call Hippo" February 25, 2025 5.0 Pros Good Service and the customer service Representative is very attentive and helpful Cons There is nothing that I don't like about CallHippo Review Source VS Van S. Founder Information Technology and Services Used the software for: 6-12 months ### "Next level customer services sets CallHippo truly apart" April 7, 2025 5.0 It's a solid and functional tool, well worth the fees. I have to mention, however, the AMAZING support team. I've had the pleasure of working with a few support team members \[sensitive content hidden\] and others) - and the response times are incredible, and the folks are always polite and friendly, doing everything to address issues, even when they're user-caused. I'd say it is this experience that sets CallHippo apart. Pros The options available within the tool - virtually EVERYTHING is customizable, which makes a difference when you are REALLY tailoring the system to your needs. Cons Perhaps there is a downside to having too many options - the administrative learning curve can be steep for some. That said, the basic setup only takes seconds with little experience needed. Review Source FT Fabrice T. DevOps Engineer Information Technology and Services Used the software for: 1-2 years ### "Excellent virtual phone service" March 26, 2025 5.0 I needed a virtual phone so I could be reachable and receive security SMS while abroad, and CallHippo is working very well for me, except for websites/apps that do not accept virtual phone numbers... Pros Works very well for calling and receiving calls, sending and receiving SMS Cons I have to refresh my login on the website/app a bit too often Review Source SG Selena G. Administrative Assistant Real Estate Used the software for: Less than 6 months ### "SMS ASSISTANCE" April 22, 2025 5.0 We have been using it for months now and it's very useful for the company. The only thing that was a bit off was the SMS system but everything else works fine. It's the best one we have used so far. Pros convenience and easy support system. We like the platform for the business. It's good for small businesses like ours most especially we do call a lot of people. Cons SMS is very difficult to set up. It hasn't been easy but good thing support allows you to book a meeting with them and you can share screen. Makes it more easier. Review Source NK Nathan K. Manager Accounting Used the software for: Less than 6 months ### "Call hippo first time customer" April 1, 2025 5.0 Has been overall fantastic. Lots of numbers to choose from and offers lots of cool features such as call recordings. Pros The support was absolutely amazing at helping me. Cons Some issues at the start to get numbers but \[sensitive content hidden\] from support fixed it very quickly and did a fantastic job. Review Source NS Nirdesh S. IT Consulting Information Technology and Services Used the software for: 6-12 months ### "Teamware Solutions Inc :: The service is amazing" February 28, 2025 5.0 Pros Service is good and supports are available every time help. Cons Everything is working perfectly and there's no issue. Review Source IJ Ishita J. Digital Marketing Analyst Management Consulting Used the software for: Less than 6 months ### "Great service" February 27, 2025 5.0 My overall experience is quite decent with callhippo. Pros Support team is always there to resolve all kind of issues. Cons 1) Necessity to keep dialer open in order to receive calls. 2) Distortion of voice when call is on speaker. Review Source AS Atif S. Digital marketing specialist Retail Used the software for: 1-2 years ### "Digital Marketing Specialist" January 23, 2025 5.0 Pros Timely response and service for the whatsapp integration is good. Will recommend to the businesses who wants the better procedure for the workflow. Cons Nothing as such, everything is good from there side Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.