# CallHippo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CallHippo the right Telephony solution for you? Explore 683 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159578/CallHippo/reviews --- CallHippo 4.4 (683) [View alternatives](https://www.capterra.com/p/159578/CallHippo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 5th, 2026 # Reviews of CallHippo Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews Effortless setup and onboarding 98% positive reviews out of 45 Most reviewers indicate setup is straightforward, quick, and requires minimal technical knowledge or additional resources. Unclear and costly pricing structure 38% negative reviews out of 65 Some reviewers indicate pricing is confusing, with unexpected charges and higher costs than initially anticipated. Enhanced business professionalism 92% positive reviews out of 39 Most reviewers describe improved business image and communication efficiency, with courteous, knowledgeable support staff. LESTER I SDR, 51 - 200 employees. "I use the platform to do my daily task and I am able to make important calls on behalf of the company I work for." Complicated refund and cancellation process 100% negative reviews out of 33 Most reviewers find refund and cancellation procedures unclear, slow, and often unresolved, causing ongoing frustration. Daniel N owner , 2 - 10 employees. "it's a fraud, they charge us a year in advance and refuse to refund although we don't use the service for long time !!" Flexible international calling options 93% positive reviews out of 27 Most users report international calling is seamless, with easy number selection and reliable global connectivity. Aryan C Operations Manager, 11 - 50 employees. "It is a great option for international calls, and the experience has been great, and also the admin overview is great to" ## Showing most helpful reviews Showing 1-25 of 683 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mudit G. Sr Manager Sales Management Consulting Used the software for: Less than 6 months ### "Overall a good calling tool" May 19, 2026 4.0 Overall experience is quite good with seamless and faster calling. Desktop dialer is a saver for the entire team Pros Calling has become seamless and way faster specially with their windows desktop app and like some other tools the dialer is smart and automatically removed all dashes. brackets and dots from the number so faster calling. Now my team is able to make almost 1.6x the calls in the same time. Cons One thing which they can improve is giving more dashboard features in starter packages for at least monitoring individual performances. Alternatives considered [JustCall](https://www.capterra.com/p/157853/JustCall/)[RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Reason for choosing CallHippo Pricing and ease of use initially was a major reason Review Source VR Verified Reviewer career advisor Education Management Used the software for: 1-2 years ### "love using the call hippo" July 28, 2025 5.0 atisfactory experience till now, no call connectivity issues observed, improved connectivity due to validCallHippo is considered reasonable and affordable compared to other tools. It is recommended as a quick and easy marketing and sales tool.nothing much to dislike display numbers. ... Pros good connectivity and easy to use Satisfactory experience till now, no call connectivity issues observed, improved connectivity due to valid display numbers. ... Cons CallHippo is considered reasonable and affordable compared to other tools. It is recommended as a quick and easy marketing and sales tool.nothing much to dislike Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) 8 X 8 was bit expensive so switched to call hippo Review Source AP Alberto P. Reservations Manager Hospitality Used the software for: 6-12 months ### "WAITING FOR HELP" October 14, 2025 2.0 Cons I cant get in contact with them. Our monthly payment didn't go through, we got disconnected inmediatly after the deadline. Then we made the payment and now nobody answers emails or give feedback now. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Reason for choosing CallHippo I cant get in contact with them. Our mon Review Source Bradley Grant B. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Helpful Staff Member\[sensitive content hidden\]" March 25, 2026 5.0 Ultimately I got exactly what I needed after speaking with \[sensitive content hidden\] My set up was more complicated I guess so I needed the extra support from the team Pros Staff are helpful, especially \[sensitive content hidden\]. After a lot of backwards and forwards to get what I needed I came right. The product is great so when there is good service as well then it is a bonus. Cons In the beginning it was tough to navigate, would be great if there a was onboarding call to get you set up and show you around. Human interaction is still really important and I would have liked to have spoken to someone when signing up. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[JustCall](https://www.capterra.com/p/157853/JustCall/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing CallHippo Service was good and I got what I needed Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I need a UK number which they were struggling to provide Review Source KL Kanchan L. Business Development Manager Civil Engineering Used the software for: 6-12 months ### "Professional Platform for International Calls" January 13, 2026 5.0 Overall, my experience with CallHippo has been positive. The platform is easy to use, offers reliable features for calling, and their support team is responsive and helpful whenever assistance is needed. Pros What I liked most about CallHippo was its user-friendly interface combined with reliable call quality. The easy setup, seamless call management features, and detailed call analytics made daily communication more efficient and professional. Cons What I liked least about CallHippo was that occasional technical issues, such as call connectivity delays or dialer performance glitches, can disrupt workflow. Switched from [SkypeTime](https://www.capterra.com/p/173334/SkypeTime/) It was about to closed by Microsoft so need some professional platform Review Source VS Viplab S. Business Development Information Technology and Services Used the software for: 1-2 years ### "Professional and Empathetic Support Experience" April 23, 2026 5.0 Overall experience of interacting with the CallHippo support team regarding a refund request was great. I was impressed by how professionally and patiently the matter was handled. \[sensitive content hidden\] and the team were responsive, empathetic, and kept me updated at every step. Kudos to \[sensitive content hidden\] and the team for their courteous and prompt support, keep up the great work! Pros I was impressed by how professionally and patiently my request was handled. Even though the resolution wasn’t entirely in our favour, the way it was communicated made the experience much easier Cons Our refund request was not in our favour entirely. We were expecting that we get at least 90% of the amount but we are getting only 75%. Review Source SC Sasmitha C. Web Developer Retail Used the software for: 6-12 months ### "Smooth Experience with Helpful and Responsive Support" April 22, 2026 4.0 Pros The support from \[sensitive content hidden\] was responsive, knowledgeable, and patient. They helped us resolve our incoming call configuration issue quickly and clearly explained the differences between SMS and WhatsApp Business API channels. The CallHippo dialer is intuitive, and features like Call Scribe and Team Call Cascading add great value to our workflow. Cons The initial setup and configuration can be a bit overwhelming for new users. Clearer onboarding documentation or a setup guide would help teams get started faster without needing to rely heavily on support. Review Source HL Helen L. Customer Support Accounting Used the software for: 1-2 years ### "Good service and great team support" April 23, 2026 5.0 Thanks \[sensitive content hidden\] for supporting my case. The team was supportive and provided valuable solutions on time. Pros helpful and very supportive team 👍🏻 \[sensitive content hidden\] has arranged a screen call session and provided guidance to fix the issue. Cons It took a few days to resolve an issue but the team was very helpful and trying to settle my case at their earliest. So the problem was resolved. Review Source PP Parth P. Associate Accounting Used the software for: 1-2 years ### "Easy to use with seamless connectivity" May 15, 2026 5.0 Pros CallHippo is very easy to use and offers seamless connectivity for business communication. The call quality is reliable, the interface is user-friendly, and the setup process is smooth. It has helped improve team coordination and customer communication efficiently. Cons CallHippo is simple to use, offers seamless connectivity, and provides a smooth calling experience for daily business communication. Review Source VR Verified Reviewer HR Manager Human Resources Used the software for: Less than 6 months ### "Excellent Service and Top-Notch Customer Support" April 16, 2026 5.0 Call Hippo provides Quality calls with no call drop. I am highly satisfied with the services and recommended to all. Pros Excellent Service and the best customer team support. I highly recommend this to everyone. Best Call quality and backend/ customer support. I am a frequent user now; it provides value for money, is easy to use, and is easy to implement. Have all the features like call recording, security, best AI support, UI/UX. Cons The integration process requires some time, but it is a one-time setup process. Customer team support at all levels. Review Source AD Ayomide D. Business Development Associate Information Technology and Services Used the software for: Less than 6 months ### "CallHippo Review" February 7, 2025 4.0 Generally, using CallHippo has been very productive. Been able to use to platform for it’s intended purpose. Pros I like the fact that the platform is very easy to use and navigate. Cons I do not like that I can’t send text messages easily. It’s quite a process to get that done Switched from [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) It wasn’t effective as at the time and couldn’t get the job done Review Source SRD Sai Ravindranath D. Associate Director E-Learning Used the software for: 6-12 months ### "Wonderful experince with Callhippo" December 11, 2025 5.0 Pros Great customer support & prompt help - Anywhere I get stuck & I see instant help & I receive it which is very much appreciated. Cons costing for Phillippines could have been better - the current cost way too high - I would request to add PHP also into the global unlimited plan with a higher cost as well - that should be fine Review Source VR Verified Reviewer Operations Administrator Information Technology and Services Used the software for: 1-2 years ### "CallHippo Review" August 8, 2025 4.0 I've been using CallHippo for more than a year now & I didn't have any issues with it. Customer support is great, always ready to help. Keep up the great service! Pros Call Hippo is easy to use on my laptop and on my phone. And I've never had any issues with the calls I make. Cons The price increase was a bit of a shock and it made me almost cancel my account and switch to another service provider. Review Source EGÇ Erkut Göksel Ç. Director of Technology Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy-to-Use Platform with Responsive Support" December 30, 2025 5.0 Thank you for your support. Overall, my experience with CallHippo has been positive. The support provided was responsive, professional, and helpful in addressing my questions. I especially appreciated the clear communication and timely follow-ups. Pros The platform is easy to use, setup is quick, and the support team is responsive and helpful. Many thanks. Cons There is a bit of a learning curve at the beginning, especially around advanced features. Many thanks. Review Source MS Misbah S. Conference Producer Events Services Used the software for: Less than 6 months ### "Better service and improved quality." November 25, 2025 4.0 Always had improvements with their calling and service. Bugs and issues are fixed as soon as reported. Pros Quick assistance and help from the support team, great call quality, and definitely worth the money! In the beginning, the support team’s response time was a bit slow, but the overall experience has improved significantly. Cons Their recent efficiency and professionalism have made the process much smoother, and I appreciate the consistent effort to enhance the service. Review Source EG Elliott G. Owner Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Easy and Reliable" September 30, 2025 5.0 It was great! and will surely continue using it. We like that their support are always one email away. Pros User friendly, value for money, we like that recording are easy to access and that we can use it on our phones. Cons Nothing, everything is great when it comes to our experience using callhippo, also, their support is reliable. Review Source SS Saurabh S. Founders Office Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Great Experience. Pro-active Customer Support" October 30, 2025 5.0 Easy tool to use. Didn't need any handholding to understand how the platform works. The option to setup your own number based on which country you want it to be from is pretty awesome Pros Great Service. Very Pro Active and they reach out to you within a couple of hours and help you with the issue. I had \[sensitive content hidden\] from their team connect with me and help me with my issue. Cons I couldn't find any issues per se. Sometimes while making calls via laptop and if I'm not using Headphones, it's hard to hear and use Review Source YB Yogita B. Presales E-Learning Used the software for: 1-2 years ### "Callhippo review" February 19, 2025 4.0 The overall experience with call hippo is great Pros Message feature is great very efficient and amazing Cons sometimes it hangs, stops working, and it disrupts workflow Review Source SM Sehar M. CSM Computer Software Used the software for: 6-12 months ### "Slack and Call hippo integration " February 10, 2025 4.0 Got the required assistance from one of your associates \[sensitive content hidden\] regarding Slack and Callhippo integration. Pros Easy to use, easy instruction to follow. Cons It hangs up a lot of times, screen freeze Review Source VK Vijaya K. Associate Director Information Technology and Services Used the software for: 6-12 months ### "One of the best Service providers." October 24, 2024 5.0 We have been using call hippo for almost a year now and we had a smooth transistion initially, User friendly admin portal and the 24/7 service they render is truely commendable. The flexibility on the payment mode is an added advantage. Pros The Service, Quality and the pricing is what Callhippo can offer. The call hippo team is always there and we appreciate their patience in understanding the issues and the response to our queries. Cons Nothing serious, the Dailer design can be modified. Switched from [VoIP Office](https://www.capterra.com/p/182084/VoIP-Service-Providers/) Messaging, desktop and Mobile compatability. Review Source Lester C. Sr Support Engineer Information Technology and Services Used the software for: Less than 6 months ### "Feedback callHippo" February 5, 2025 5.0 It's a good product for my company and customers Pros Quality and support are good and prompt to respond on any issue Cons Easy to use for calls and very responsive design Review Source SG Selena G. Administrative Assistant Real Estate Used the software for: Less than 6 months ### "SMS ASSISTANCE" April 22, 2025 5.0 We have been using it for months now and it's very useful for the company. The only thing that was a bit off was the SMS system but everything else works fine. It's the best one we have used so far. Pros convenience and easy support system. We like the platform for the business. It's good for small businesses like ours most especially we do call a lot of people. Cons SMS is very difficult to set up. It hasn't been easy but good thing support allows you to book a meeting with them and you can share screen. Makes it more easier. Review Source SMA Syed Mohsin A. Writer Publishing Used the software for: 6-12 months ### "Professional Resume Writer" December 18, 2024 5.0 Call connectivity is great and help 24/7 available Pros Amazing customer service and great assistance towards the products Cons Provided all information and assisted very well about the product Review Source SB Shyamal B. Consultant Health, Wellness and Fitness Used the software for: 6-12 months ### "Streamlined Communication with CallHippo" October 24, 2024 5.0 Overall, my experience with CallHippo has been very positive. The platform has significantly improved our communication processes, allowing us to maintain better relationships with our clients. Customer support has been responsive and helpful whenever we've needed assistance. Since adopting CallHippo, our productivity has increased, making it a valuable tool for our business. I would highly recommend CallHippo to other businesses looking for a reliable communication solution. Pros What I liked most about CallHippo is its user-friendly interface and the ability to easily set up virtual phone numbers. This feature has allowed my team to communicate effectively with clients across different regions, enhancing our global outreach. The call quality is consistently clear, and the integration with our CRM system has made managing customer interactions seamless. Cons One aspect I liked least was the initial learning curve with some advanced features. While the platform is generally intuitive, navigating through the more complex functionalities took a bit of time for my team to fully grasp. However, once we got the hang of it, the benefits were clear. Review Source RD Radhul D. Manager Information Technology and Services Used the software for: Less than 6 months ### "Feedback Speedlight" March 22, 2025 5.0 It's good and whenever I needed the help I got the support at the same time. Thanks. Pros Call is good and also the support is good Cons nothing is there as of now I am happy with the service. Review Source Similar Products Featured ## Related categories [Telephony](https://www.capterra.com/telephony-software/)[Call Center](https://www.capterra.com/call-center-software/)[IVR](https://www.capterra.com/ivr-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.