# CallHippo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CallHippo the right Telephony solution for you? Explore 679 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159578/CallHippo/reviews --- CallHippo 4.4 (679) [View alternatives](https://www.capterra.com/p/159578/CallHippo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CallHippo Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews SC Sasmitha C Web DeveloperRetail, 51 - 200 employeesUsed the software for: 6-12 months. “They helped us resolve our incoming call configuration issue quickly and clearly explained the differences between SMS and WhatsApp Business API channels.“ April 22, 2026 LG Laxman G Sales LeadInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Noticed a bug: the pricing doesn’t update dynamically when adding seats without a page refresh.“ January 13, 2026 sw sean w DirectorConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “sensitive content hidden\] from customer care was very diligent and effective at fixing it which is refreshing in an age where the quality of customer care is declining in my companies“ February 7, 2026 Ron R Legal CounselComputer Games, 201 - 500 employeesUsed the software for: Less than 6 months. “The representative made promises that were not delivered and later tried to upsell and squeeze more money for basic functionality that should have been included from the start.“ October 28, 2025 KL Kanchan L Business Development ManagerCivil Engineering, 11 - 50 employeesUsed the software for: 6-12 months. “The easy setup, seamless call management features, and detailed call analytics made daily communication more efficient and professional.“ January 13, 2026 Aditi J Cluster Lead - OutboundMarket Research, 201 - 500 employeesUsed the software for: Less than 6 months. “Sometimes the software doesn't allow us to make calls to a particular country but without an explanation. And the call reminder feature is a little buggy“ July 12, 2024 RS Rinky S HR ManagerHuman Resources, 2 - 10 employeesUsed the software for: Less than 6 months. “Have all the features like call recording, security, best AI support, UI/UX.“ April 16, 2026 LL Les L EngineerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “While CallHippo provides great functionality, there were a few challenges with OTP delivery during account management, which caused some delays.“ April 24, 2025 ## Showing most helpful reviews Showing 1-25 of 679 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marat K. software engineer Program Development Used the software for: Less than 6 months ### "cool product!" February 26, 2026 5.0 cool product! Great support. Pros I like the support of the product. Had a great experience with \[sensitive content hidden\] . Cool product! I really like the prices and opportunities, hope guys will develop it further. Cons The pricing structure is not enough clear. Review Source Bradley Grant B. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Helpful Staff Member\[sensitive content hidden\]" March 25, 2026 5.0 Ultimately I got exactly what I needed after speaking with \[sensitive content hidden\] My set up was more complicated I guess so I needed the extra support from the team Pros Staff are helpful, especially \[sensitive content hidden\]. After a lot of backwards and forwards to get what I needed I came right. The product is great so when there is good service as well then it is a bonus. Cons In the beginning it was tough to navigate, would be great if there a was onboarding call to get you set up and show you around. Human interaction is still really important and I would have liked to have spoken to someone when signing up. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[JustCall](https://www.capterra.com/p/157853/JustCall/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing CallHippo Service was good and I got what I needed Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I need a UK number which they were struggling to provide Review Source AP Alberto P. Reservations Manager Hospitality Used the software for: 6-12 months ### "WAITING FOR HELP" October 14, 2025 2.0 Cons I cant get in contact with them. Our monthly payment didn't go through, we got disconnected inmediatly after the deadline. Then we made the payment and now nobody answers emails or give feedback now. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Reason for choosing CallHippo I cant get in contact with them. Our mon Review Source KL Kanchan L. Business Development Manager Civil Engineering Used the software for: 6-12 months ### "Professional Platform for International Calls" January 13, 2026 5.0 Overall, my experience with CallHippo has been positive. The platform is easy to use, offers reliable features for calling, and their support team is responsive and helpful whenever assistance is needed. Pros What I liked most about CallHippo was its user-friendly interface combined with reliable call quality. The easy setup, seamless call management features, and detailed call analytics made daily communication more efficient and professional. Cons What I liked least about CallHippo was that occasional technical issues, such as call connectivity delays or dialer performance glitches, can disrupt workflow. Switched from [SkypeTime](https://www.capterra.com/p/173334/SkypeTime/) It was about to closed by Microsoft so need some professional platform Review Source VR Verified Reviewer career advisor Education Management Used the software for: 1-2 years ### "love using the call hippo" July 28, 2025 5.0 atisfactory experience till now, no call connectivity issues observed, improved connectivity due to validCallHippo is considered reasonable and affordable compared to other tools. It is recommended as a quick and easy marketing and sales tool.nothing much to dislike display numbers. ... Pros good connectivity and easy to use Satisfactory experience till now, no call connectivity issues observed, improved connectivity due to valid display numbers. ... Cons CallHippo is considered reasonable and affordable compared to other tools. It is recommended as a quick and easy marketing and sales tool.nothing much to dislike Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) 8 X 8 was bit expensive so switched to call hippo Review Source VB Vanessa B. Business Advisor International Affairs Used the software for: Less than 6 months ### "The best VOIP company I've tried" March 16, 2025 5.0 Pros This is by far the best VOIP company out of all the ones I’ve reached out to. First of all, the big ones like Microsoft and Google don’t even respond to pre-sale inquiries, so you can’t know if their services will match your needs. With CallHippo, I was able to chat and then have a call with a rep who answered all my questions ahead of time. Second, they are the best VOIP company I found for businesses outside of the USA and with international call needs. Some of the American companies don’t even let you set up an account with them unless you have a physical presence over there. And the calling rates for international are much cheaper on CallHippo. Also, they have a really significant discount if you pay yearly. Third, they have a free trial period of 10 days, which allows you to test almost all the functions of their service before you start paying. At first, I was a little bit put back because I emailed their sales address with questions, and didn’t receive an answer for a couple days. However, I then forwarded my request to the support email address, and got an answer within a few hours. I have since asked them many many questions regarding how to set my account up the way I wanted to, and have always received a comprehensive and helpful answer within a few hours, even during weekends. Fourth, I’ve read other reviews complaining about the quality of the sound on calls. On all the test calls that I’ve made so far, the quality of the call was fine, except on one, but because my father was test-calling me from Barbados where he was on vacation, so I think it was a problem on his end. In short, I’m really happy I chose CallHippo and have now upgraded to the starter plan before the end of the trial period. I recommend anyone give them a try. ;-) Cons A little pushy about leaving reviews, but I get it. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[Phone.com](https://www.capterra.com/p/147610/Phone-com/) Reason for choosing CallHippo Cheaper and with more options, especially for International needs. Review Source LM Leandro M. Customer Support Assistant Cosmetics Used the software for: Less than 6 months ### "CallHippo Review: App and Support Team" March 27, 2025 5.0 It's been great so far, i love the app's friendly layout and the functionalities. My team is also having fun, it's a lot better than Skype already! Pros The app itself is great, but the support team really makes it worth. They are always responsive, fast and willing to help out and answer all questions that we might have, Thank you \[sensitive content hidden\] Cons This is not really a con, but in my Demo meeting i had explained that i would need to port in 2 numbers and that there would be no extra cost for it, but turns out it will and it's a bit sketchy to port our UK number. But this does not affect my real experience with the app. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Reason for choosing CallHippo I felt like the support team was faster in helping me out, the Demo was easier to schedule, the price was better and the layout was better than the other ones. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Skype is shutting down soon so we needed a replacement that could do what we need and be a better software than Skype. Review Source KB Karl B. Virtual Assistant Outsourcing/Offshoring Used the software for: Less than 6 months ### "CallHippo Review" April 22, 2025 5.0 It was frustrating at first as I am new to this, and since I was using a simpler services before. But with the help of the tech people, I was able to understand CallHippo. Pros What I like is the fast communication and quick replies to my needs and questions which other services didn't provide. Cons I like everything in CallHippo and all their services especially the conference call feature. Reason for choosing CallHippo Because of their bad customer service and not easy to understand feautrues. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Microsoft decided to retire this product. Review Source AC Aryan C. Operations Manager Staffing and Recruiting Used the software for: Less than 6 months ### "CallHippo Review " July 28, 2025 5.0 It is a great option for international calls, and the experience has been great, and also the admin overview is great to Pros I have been using CallHippo for a while now. It has a great User interface, and the voice quality of the call is great Cons The only issue with CallHippo is that the SMS Registration is a very lengthy process, and even after that, there is only 100 SMS Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing CallHippo They reached out to me and they were quick to response Review Source Divy P. CEO and Founder Architecture & Planning Used the software for: Less than 6 months ### "Best VOIP internationally calling software" February 11, 2025 5.0 Overall experience is very good, Seamless integration with my Hubspot CRM, Chrome extension feature is also good. Pros CRM Integration, Affordable International Calls from India, Good Call quality Cons Customer Support, Sales Rep Behaviour, Invoicing/Billing Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing CallHippo Cost-effective, ease of use, Hubspot CRM Integration Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Operations shutdown in india as the US number is not able to renew. Review Source SRD Sai Ravindranath D. Associate Director E-Learning Used the software for: 6-12 months ### "Wonderful experince with Callhippo" December 11, 2025 5.0 Pros Great customer support & prompt help - Anywhere I get stuck & I see instant help & I receive it which is very much appreciated. Cons costing for Phillippines could have been better - the current cost way too high - I would request to add PHP also into the global unlimited plan with a higher cost as well - that should be fine Review Source BN Benjamin N. IT Administrator Hospital & Health Care Used the software for: 1-2 years ### "Customer service" May 16, 2025 5.0 I had a genuine issue and the support team helped me till I was fully satisfied. Pros The customer service is on point. They are always available to assist anytime and they are very patient. Cons The pricing can be lowered other than that I have nothing to complain about the service and the product as a whole. I have been using it for more than a year now and it's so smooth. Review Source MS Misbah S. Conference Producer Events Services Used the software for: Less than 6 months ### "Better service and improved quality." November 25, 2025 4.0 Always had improvements with their calling and service. Bugs and issues are fixed as soon as reported. Pros Quick assistance and help from the support team, great call quality, and definitely worth the money! In the beginning, the support team’s response time was a bit slow, but the overall experience has improved significantly. Cons Their recent efficiency and professionalism have made the process much smoother, and I appreciate the consistent effort to enhance the service. Review Source VS Van S. Founder Information Technology and Services Used the software for: 6-12 months ### "Next level customer services sets CallHippo truly apart" April 7, 2025 5.0 It's a solid and functional tool, well worth the fees. I have to mention, however, the AMAZING support team. I've had the pleasure of working with a few support team members \[sensitive content hidden\] and others) - and the response times are incredible, and the folks are always polite and friendly, doing everything to address issues, even when they're user-caused. I'd say it is this experience that sets CallHippo apart. Pros The options available within the tool - virtually EVERYTHING is customizable, which makes a difference when you are REALLY tailoring the system to your needs. Cons Perhaps there is a downside to having too many options - the administrative learning curve can be steep for some. That said, the basic setup only takes seconds with little experience needed. Review Source YB Yogita B. Presales E-Learning Used the software for: 1-2 years ### "Callhippo review" February 19, 2025 4.0 The overall experience with call hippo is great Pros Message feature is great very efficient and amazing Cons sometimes it hangs, stops working, and it disrupts workflow Review Source VG Varun G. Director Public Relations and Communications Used the software for: 2+ years ### "Impeccable Support" November 12, 2024 4.0 It's been a very good experience since the last 3 years we've been using them. Pros Service is impeccable. The best part about them is the support team who actually take the time to help each and every small request of the customer. Also the team is well versed with the system (which many tech teams these days are not). Cons Nothing I can think of. Just writing this section as the form had a minimum of 40 characters. Review Source AS Atif S. Digital marketing specialist Retail Used the software for: 1-2 years ### "Digital Marketing Specialist" January 23, 2025 5.0 Pros Timely response and service for the whatsapp integration is good. Will recommend to the businesses who wants the better procedure for the workflow. Cons Nothing as such, everything is good from there side Review Source SB Shyamal B. Consultant Health, Wellness and Fitness Used the software for: 6-12 months ### "Streamlined Communication with CallHippo" October 24, 2024 5.0 Overall, my experience with CallHippo has been very positive. The platform has significantly improved our communication processes, allowing us to maintain better relationships with our clients. Customer support has been responsive and helpful whenever we've needed assistance. Since adopting CallHippo, our productivity has increased, making it a valuable tool for our business. I would highly recommend CallHippo to other businesses looking for a reliable communication solution. Pros What I liked most about CallHippo is its user-friendly interface and the ability to easily set up virtual phone numbers. This feature has allowed my team to communicate effectively with clients across different regions, enhancing our global outreach. The call quality is consistently clear, and the integration with our CRM system has made managing customer interactions seamless. Cons One aspect I liked least was the initial learning curve with some advanced features. While the platform is generally intuitive, navigating through the more complex functionalities took a bit of time for my team to fully grasp. However, once we got the hang of it, the benefits were clear. Review Source RT Rian T. Technology Solution Architect Information Technology and Services Used the software for: I used a free trial ### "Reliable and Efficient for Business Needs" February 11, 2025 5.0 Overall experience with CallHippo has been positive. It has significantly improved our business communication, making it more efficient and professional. Pros What I liked most about CallHippo is its reliability and ease of use. The setup was straightforward, and the features provided are very effective for my business communication needs. Cons What I liked least is that the user interface could be more intuitive. Sometimes, navigating through the features takes a bit of time to get used to. Review Source SG Selena G. Administrative Assistant Real Estate Used the software for: Less than 6 months ### "SMS ASSISTANCE" April 22, 2025 5.0 We have been using it for months now and it's very useful for the company. The only thing that was a bit off was the SMS system but everything else works fine. It's the best one we have used so far. Pros convenience and easy support system. We like the platform for the business. It's good for small businesses like ours most especially we do call a lot of people. Cons SMS is very difficult to set up. It hasn't been easy but good thing support allows you to book a meeting with them and you can share screen. Makes it more easier. Review Source RP Rohit P. Lead Generation Manager Information Technology and Services Used the software for: Less than 6 months ### "Best Calling Software for any Business" December 9, 2024 5.0 CallHippo offers a seamless setup and onboarding experience, delivers exceptional call quality and reliability, provides outstanding customer support, ensures great value for money, and stands out with its versatile features tailored to enhance productivity. Pros The Platform is Ease of Use, Feature such as call recording, call analytics are very useful and informative. Also, I would like to specially mention the Customer Support team who are always helpful easy to approach. Also, Integration Capabilities with other CRM tools are wonderful and easy. Cons Did not encounter any issue with the platform. Review Source IJ Ishita J. Digital Marketing Analyst Management Consulting Used the software for: Less than 6 months ### "Great service" February 27, 2025 5.0 My overall experience is quite decent with callhippo. Pros Support team is always there to resolve all kind of issues. Cons 1) Necessity to keep dialer open in order to receive calls. 2) Distortion of voice when call is on speaker. Review Source SA Shirley A. Assistant Manager- Marketing Information Technology and Services Used the software for: Less than 6 months ### "Comment on service & Representative" December 3, 2024 4.0 Too early to comment . I would request if this survey can be rolled out later span of time as i get to use this AAP more Pros I can comment much about the AAP as i use it to the full.. I have just started so far good. However i would appreciate prompt help and action from \[sensitive content hidden\]. Good process and prouduct knowledge with excellent customer service and connection Cons Too early to comment. I feel these questions can be rolled out to the new user with span of time as he/she gets to experience Call Hippo deeply Review Source SA SHAIKH A. OPERATIONS ANALYST Telecommunications Used the software for: Less than 6 months ### "CALL HIPPO: A GOOD AND ENGAGING APP REVIEW" January 6, 2025 4.0 I LOVED IT, MADE MY WORK EASY MOST OF THE TIME I COMPLETE MY WORK BEFORE THE TAT. Pros EASY TO USE, GOOD INTERFACE FOR SURFING AND TOGGING TO DIFFERENT PAGE, DIALER WORKING PERFECTING, VERY LESS DOWNTIME COMPARING TO OTHER SOFTWARES, OVERALL GOOD EXPERIENCE FROM MY SIDE. Cons ONE MAJOR DRAWBACK WHICH WE FOUND IS WE CANT DIAL TOLL FREE NUMBER, PLEASE LOOK INTO IT. Review Source mM marco M. freelancer Airlines/Aviation Used the software for: I used a free trial ### "best centralized service" January 23, 2025 5.0 it is amazing because I have control in all my team members Pros I like the automations and template to sending automatic messages Cons I can connect all my members in one place Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.