# CallHippo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CallHippo the right Telephony solution for you? Explore 681 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159578/CallHippo/reviews --- CallHippo 4.4 (681) [View alternatives](https://www.capterra.com/p/159578/CallHippo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CallHippo Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews SC Sasmitha C Web DeveloperRetail, 51 - 200 employeesUsed the software for: 6-12 months. “They helped us resolve our incoming call configuration issue quickly and clearly explained the differences between SMS and WhatsApp Business API channels.“ April 22, 2026 LG Laxman G Sales LeadInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Noticed a bug: the pricing doesn’t update dynamically when adding seats without a page refresh.“ January 13, 2026 sw sean w DirectorConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “sensitive content hidden\] from customer care was very diligent and effective at fixing it which is refreshing in an age where the quality of customer care is declining in my companies“ February 7, 2026 Aditi J Cluster Lead - OutboundMarket Research, 201 - 500 employeesUsed the software for: Less than 6 months. “Sometimes the software doesn't allow us to make calls to a particular country but without an explanation. And the call reminder feature is a little buggy“ July 12, 2024 KL Kanchan L Business Development ManagerCivil Engineering, 11 - 50 employeesUsed the software for: 6-12 months. “The easy setup, seamless call management features, and detailed call analytics made daily communication more efficient and professional.“ January 13, 2026 Ron R Legal CounselComputer Games, 201 - 500 employeesUsed the software for: Less than 6 months. “The representative made promises that were not delivered and later tried to upsell and squeeze more money for basic functionality that should have been included from the start.“ October 28, 2025 RS Rinky S HR ManagerHuman Resources, 2 - 10 employeesUsed the software for: Less than 6 months. “Have all the features like call recording, security, best AI support, UI/UX.“ April 16, 2026 LL Les L EngineerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “While CallHippo provides great functionality, there were a few challenges with OTP delivery during account management, which caused some delays.“ April 24, 2025 ## Showing most helpful reviews Showing 1-25 of 681 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Divy P. CEO and Founder Architecture & Planning Used the software for: Less than 6 months ### "Best VOIP internationally calling software" February 11, 2025 5.0 Overall experience is very good, Seamless integration with my Hubspot CRM, Chrome extension feature is also good. Pros CRM Integration, Affordable International Calls from India, Good Call quality Cons Customer Support, Sales Rep Behaviour, Invoicing/Billing Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing CallHippo Cost-effective, ease of use, Hubspot CRM Integration Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Operations shutdown in india as the US number is not able to renew. Review Source Bradley Grant B. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Helpful Staff Member\[sensitive content hidden\]" March 25, 2026 5.0 Ultimately I got exactly what I needed after speaking with \[sensitive content hidden\] My set up was more complicated I guess so I needed the extra support from the team Pros Staff are helpful, especially \[sensitive content hidden\]. After a lot of backwards and forwards to get what I needed I came right. The product is great so when there is good service as well then it is a bonus. Cons In the beginning it was tough to navigate, would be great if there a was onboarding call to get you set up and show you around. Human interaction is still really important and I would have liked to have spoken to someone when signing up. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[JustCall](https://www.capterra.com/p/157853/JustCall/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing CallHippo Service was good and I got what I needed Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I need a UK number which they were struggling to provide Review Source AP Alberto P. Reservations Manager Hospitality Used the software for: 6-12 months ### "WAITING FOR HELP" October 14, 2025 2.0 Cons I cant get in contact with them. Our monthly payment didn't go through, we got disconnected inmediatly after the deadline. Then we made the payment and now nobody answers emails or give feedback now. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Reason for choosing CallHippo I cant get in contact with them. Our mon Review Source VS Viplab S. Business Development Information Technology and Services Used the software for: 1-2 years ### "Professional and Empathetic Support Experience" April 23, 2026 5.0 Overall experience of interacting with the CallHippo support team regarding a refund request was great. I was impressed by how professionally and patiently the matter was handled. \[sensitive content hidden\] and the team were responsive, empathetic, and kept me updated at every step. Kudos to \[sensitive content hidden\] and the team for their courteous and prompt support, keep up the great work! Pros I was impressed by how professionally and patiently my request was handled. Even though the resolution wasn’t entirely in our favour, the way it was communicated made the experience much easier Cons Our refund request was not in our favour entirely. We were expecting that we get at least 90% of the amount but we are getting only 75%. Review Source VR Verified Reviewer career advisor Education Management Used the software for: 1-2 years ### "love using the call hippo" July 28, 2025 5.0 atisfactory experience till now, no call connectivity issues observed, improved connectivity due to validCallHippo is considered reasonable and affordable compared to other tools. It is recommended as a quick and easy marketing and sales tool.nothing much to dislike display numbers. ... Pros good connectivity and easy to use Satisfactory experience till now, no call connectivity issues observed, improved connectivity due to valid display numbers. ... Cons CallHippo is considered reasonable and affordable compared to other tools. It is recommended as a quick and easy marketing and sales tool.nothing much to dislike Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) 8 X 8 was bit expensive so switched to call hippo Review Source KL Kanchan L. Business Development Manager Civil Engineering Used the software for: 6-12 months ### "Professional Platform for International Calls" January 13, 2026 5.0 Overall, my experience with CallHippo has been positive. The platform is easy to use, offers reliable features for calling, and their support team is responsive and helpful whenever assistance is needed. Pros What I liked most about CallHippo was its user-friendly interface combined with reliable call quality. The easy setup, seamless call management features, and detailed call analytics made daily communication more efficient and professional. Cons What I liked least about CallHippo was that occasional technical issues, such as call connectivity delays or dialer performance glitches, can disrupt workflow. Switched from [SkypeTime](https://www.capterra.com/p/173334/SkypeTime/) It was about to closed by Microsoft so need some professional platform Review Source AC Aryan C. Operations Manager Staffing and Recruiting Used the software for: Less than 6 months ### "CallHippo Review " July 28, 2025 5.0 It is a great option for international calls, and the experience has been great, and also the admin overview is great to Pros I have been using CallHippo for a while now. It has a great User interface, and the voice quality of the call is great Cons The only issue with CallHippo is that the SMS Registration is a very lengthy process, and even after that, there is only 100 SMS Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing CallHippo They reached out to me and they were quick to response Review Source SC Sasmitha C. Web Developer Retail Used the software for: 6-12 months ### "Smooth Experience with Helpful and Responsive Support" April 22, 2026 4.0 Pros The support from \[sensitive content hidden\] was responsive, knowledgeable, and patient. They helped us resolve our incoming call configuration issue quickly and clearly explained the differences between SMS and WhatsApp Business API channels. The CallHippo dialer is intuitive, and features like Call Scribe and Team Call Cascading add great value to our workflow. Cons The initial setup and configuration can be a bit overwhelming for new users. Clearer onboarding documentation or a setup guide would help teams get started faster without needing to rely heavily on support. Review Source HL Helen L. Customer Support Accounting Used the software for: 1-2 years ### "Good service and great team support" April 23, 2026 5.0 Thanks \[sensitive content hidden\] for supporting my case. The team was supportive and provided valuable solutions on time. Pros helpful and very supportive team 👍🏻 \[sensitive content hidden\] has arranged a screen call session and provided guidance to fix the issue. Cons It took a few days to resolve an issue but the team was very helpful and trying to settle my case at their earliest. So the problem was resolved. Review Source VR Verified Reviewer HR Manager Human Resources Used the software for: Less than 6 months ### "Excellent Service and Top-Notch Customer Support" April 16, 2026 5.0 Call Hippo provides Quality calls with no call drop. I am highly satisfied with the services and recommended to all. Pros Excellent Service and the best customer team support. I highly recommend this to everyone. Best Call quality and backend/ customer support. I am a frequent user now; it provides value for money, is easy to use, and is easy to implement. Have all the features like call recording, security, best AI support, UI/UX. Cons The integration process requires some time, but it is a one-time setup process. Customer team support at all levels. Review Source SRD Sai Ravindranath D. Associate Director E-Learning Used the software for: 6-12 months ### "Wonderful experince with Callhippo" December 11, 2025 5.0 Pros Great customer support & prompt help - Anywhere I get stuck & I see instant help & I receive it which is very much appreciated. Cons costing for Phillippines could have been better - the current cost way too high - I would request to add PHP also into the global unlimited plan with a higher cost as well - that should be fine Review Source VK Vijetha K. Operations Analyst Management Consulting Used the software for: Less than 6 months ### "Outstanding and Loved it. " January 5, 2026 5.0 Overall experience with call hippo was really good. Very easy to navigate. There is no complication while using. Pros CallHippo is very easy to Navigate and use. To dial a number and to make a call It is very easier compare to other Application. Cons Sometimes this application buffers a lot and It will take more time to load. Sometimes calls get disconnected. Review Source BN Benjamin N. IT Administrator Hospital & Health Care Used the software for: 1-2 years ### "Customer service" May 16, 2025 5.0 I had a genuine issue and the support team helped me till I was fully satisfied. Pros The customer service is on point. They are always available to assist anytime and they are very patient. Cons The pricing can be lowered other than that I have nothing to complain about the service and the product as a whole. I have been using it for more than a year now and it's so smooth. Review Source FP Francisco P. Director Retail Used the software for: 2+ years ### "Excellent customer service" July 18, 2025 5.0 Overall a very positive experience. Call Hippo allows us to have a free toll number that receives phone calls and goes straight to voicemail. Pros We've been using Call Hippo for several years and it suits our business needs perfectly. Recently had a technical problem and it was quickly resolved by their skilled and super helpful support team. Cons Our old free toll number suddenly stopped working but their support team quickly gave us a new number and helped with the integration. Review Source RV Ravi V. Management consultant Management Consulting Used the software for: 6-12 months ### "An Excellent Solution for Efficient Business Communication" November 11, 2024 4.0 Overall, CallHippo has been a valuable addition to our communication strategy. It has significantly improved our ability to manage calls and track customer interactions, contributing to a more organized workflow. The setup process was quick and easy, and the customer support team is always responsive and helpful. I highly recommend CallHippo to businesses looking for a reliable and user-friendly calling solution. Pros CallHippo excels in providing a comprehensive set of features designed to streamline business communication. Its call tracking, analytics, and high-quality call services have helped improve our interactions with clients, making them more efficient and organized. The interface is clean and easy to use, which allows our team to adopt the platform quickly without any technical challenges. The reliability and performance have been consistently impressive. Cons Though CallHippo offers a fantastic range of features, there’s room for even more customization, especially when it comes to reporting and analytics. While the available options are robust, having more flexibility in tailoring reports to specific needs could further enhance the experience. However, this is a minor consideration, as the platform already meets our needs effectively. Review Source AR Aditya R. COO Apparel & Fashion Used the software for: 1-2 years ### "Globolosys fashion" January 16, 2025 5.0 CallHippo has been an efficient solution for managing business calls, especially with features like virtual numbers, auto call recording, and analytics. The interface is user-friendly, and the onboarding process was straightforward. Their customer support team is responsive and helpful when resolving issues. Pros Pricing and services are Great and Budget Friendly and goood for small team Cons Their callling rates are good and support is fantastic Review Source BM Bhavesh M. Service Delivery Executive Telecommunications Used the software for: 2+ years ### "User Friendly" December 11, 2024 4.0 Callhippo's interface is really easy to use, there are no disconnects or network issues. Pros The Open Dailer feature is a very good feature on Call Hippo, it has very good access for dialing and it shows all the numbers and names that we dail on the dialer Cons I do not have anything to least about CallHippo, because all the features in CallHippo software are good Review Source VG Varun G. Director Public Relations and Communications Used the software for: 2+ years ### "Impeccable Support" November 12, 2024 4.0 It's been a very good experience since the last 3 years we've been using them. Pros Service is impeccable. The best part about them is the support team who actually take the time to help each and every small request of the customer. Also the team is well versed with the system (which many tech teams these days are not). Cons Nothing I can think of. Just writing this section as the form had a minimum of 40 characters. Review Source NS Nirdesh S. IT Consulting Information Technology and Services Used the software for: 6-12 months ### "Teamware Solutions Inc :: The service is amazing" February 28, 2025 5.0 Pros Service is good and supports are available every time help. Cons Everything is working perfectly and there's no issue. Review Source GDS Gagan Deep S. Growth Partner Information Technology and Services Used the software for: Less than 6 months ### "Wonderful Support" July 15, 2025 5.0 Wonderful Experience while using their portal and for support while setting up and moreover at any point of time, they are prompt and always come up with solution. Pros Support Team is way beyond my expectation, they are super fast and supportive, they helped us like anything. Thanks a Lot specially to \[sensitive content hidden\] . Cons No Problem at all, we have been using for couple of months and we found it very productive and smooth. Review Source SB Shyamal B. Consultant Health, Wellness and Fitness Used the software for: 6-12 months ### "Streamlined Communication with CallHippo" October 24, 2024 5.0 Overall, my experience with CallHippo has been very positive. The platform has significantly improved our communication processes, allowing us to maintain better relationships with our clients. Customer support has been responsive and helpful whenever we've needed assistance. Since adopting CallHippo, our productivity has increased, making it a valuable tool for our business. I would highly recommend CallHippo to other businesses looking for a reliable communication solution. Pros What I liked most about CallHippo is its user-friendly interface and the ability to easily set up virtual phone numbers. This feature has allowed my team to communicate effectively with clients across different regions, enhancing our global outreach. The call quality is consistently clear, and the integration with our CRM system has made managing customer interactions seamless. Cons One aspect I liked least was the initial learning curve with some advanced features. While the platform is generally intuitive, navigating through the more complex functionalities took a bit of time for my team to fully grasp. However, once we got the hang of it, the benefits were clear. Review Source HG Harshil G. Supply Chain Executive Business Supplies and Equipment Used the software for: 1-2 years ### "Enhancing Customer Engagement with CallHippo" November 20, 2024 4.0 CallHippo has been instrumental in enhancing our customer engagement and optimizing team performance. Its reliability and ease of use make it an excellent tool for any organization looking to improve communication systems. Pros The ability to monitor and analyze call data in real-time has been a game-changer for our customer service team. The platform's integration with our CRM allows us to keep all interactions organized and accessible. Cons I would appreciate more customizable features in the dashboard to tailor the interface to our specific needs. Review Source IJ Ishita J. Digital Marketing Analyst Management Consulting Used the software for: Less than 6 months ### "Great service" February 27, 2025 5.0 My overall experience is quite decent with callhippo. Pros Support team is always there to resolve all kind of issues. Cons 1) Necessity to keep dialer open in order to receive calls. 2) Distortion of voice when call is on speaker. Review Source RD Radhul D. Manager Information Technology and Services Used the software for: Less than 6 months ### "Feedback Speedlight" March 22, 2025 5.0 It's good and whenever I needed the help I got the support at the same time. Thanks. Pros Call is good and also the support is good Cons nothing is there as of now I am happy with the service. Review Source SA Shamim A. Owner Logistics and Supply Chain Used the software for: Less than 6 months ### "Good Product" February 26, 2025 5.0 Not able to pay using UPI /CC. Not sure how i can pay Pros Good Quality and net work and connectivity Cons Not able to send SMS with plane asking more amount Review Source Similar Products Featured ## Related categories [Telephony](https://www.capterra.com/telephony-software/)[Call Center](https://www.capterra.com/call-center-software/)[IVR](https://www.capterra.com/ivr-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.