--- title: "CallHippo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CallHippo Software - reviews, pricing plans, popular comparisons to other Telephony products and more." source_url: "https://www.capterra.com/p/159578/CallHippo/" page_type: "product" language: "en" --- # CallHippo Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CallHippo ## What is CallHippo? CallHippo is a business Telephony system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24\*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide. ## What is CallHippo used for? [Telephony](https://www.capterra.com/telephony-software/)[Call Center](https://www.capterra.com/call-center-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 691 user reviews Reviews sentiment Positive 88% Neutral 5% Negative 7% Pros & cons Effortless setup and onboarding Enhanced business professionalism Unclear and high pricing structure Difficult refund and cancellation process Starting price $25 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Call Center / 2026 - Call Recording / 2025 - Call Tracking / 2025 - Telephony / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CallHippo?[Manage this product listing](https://www.g2.com/products/callhippo/claim_requests/new?auto=true) Rating Breakdown 4.4 +− Features4.3 Value for Money4.2 Ease of Use4.4 Customer Service4.6 Rating Breakdown 4.4 Features4.3 Value for Money4.2 Ease of Use4.4 Customer Service4.6 ## CallHippo Reviewers Verdict Updated August 2026 AI summary - CallHippo suits small to midsize teams seeking easy-to-use business calling with international reach. - Reviewers are positive about its intuitive interface, responsive chat support, and useful features like call recording and global numbers. - Teams find it helps organize daily communications, track calls, and manage conversations efficiently. - Some key downsides are complicated SMS setup, occasional billing or payment confusion, and refund or cancellation concerns. - It fits companies prioritizing straightforward calling and support, but buyers needing advanced SMS, smooth billing, or flexible refunds may want to weigh alternatives. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CallHippo 4.4 (691) VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $25 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (691) Ease Of Use 4.4 (887) Value For Money 4.2 (650) Value For Money 4.3 (797) Customer Service 4.6 (667) Customer Service 4.1 (818) ## CallHippo alternatives [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.4 (510)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (270)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/159578/CallHippo/alternatives/) ## FAQs about CallHippo Overview ### What problems does CallHippo solve? CallHippo solves slow phone setup, weak international reach, and fragmented call handling by giving teams virtual local numbers, call routing, recordings, analytics, and CRM integrations in one place. Customer support, sales, and distributed operations teams use it to appear local, monitor performance, and keep communication running across countries and devices. Answer based on 506 reviews Overview ### Which roles and teams benefit most from CallHippo? CallHippo is most used by business owners, founders, and executives who need scalable calling for customer outreach and team oversight. Sales and business development teams rely on it for prospecting, follow-ups, and lead management, while operations managers, assistants, and account managers use it to streamline call handling, coordination, and client communication. Answer based on 687 reviews Overview ### What company size and industries is CallHippo built for? CallHippo is built primarily for small businesses and sales teams, with 87% of reviewers from small companies and Information Technology and Services leading at 18%. It also serves midsize firms at 8% and enterprises at 4%, with strong presence in Marketing and Advertising at 8% and Computer Software at 5%. Answer based on 689 reviews Features and Usability ### What are the key features of CallHippo? CallHippo includes core cloud telephony features like virtual numbers, inbound and outbound calling, call recording, IVR, and call routing. Reviewers also frequently mention its differentiators: real-time analytics dashboards, CRM integrations such as HubSpot, auto dialer and predictive dialer tools, plus voicemail and SMS support for day-to-day communication. Answer based on 412 reviews Pricing ### How much does it cost and what fees or limitations are included? CallHippo offers a free Basic plan, then Starter at $25/user/month, Professional at 39, and Ultimate at 55; Enterprise is custom, with a free trial available. Reviewers often call it affordable and good value, but some say pricing is confusing and note extra outgoing-minute credits or higher costs in certain countries. Answer based on 108 reviews Integrations ### Which third-party tools and platforms does CallHippo integrate with? CallHippo integrates with Pipedrive, Slack, HubSpot CRM, and Less Annoying CRM based on reviewer usage, and supports over 20 integrations overall. Its catalog also includes Salesforce Sales Cloud, Zendesk Suite, Freshdesk, and Zapier, covering CRM, help desk, messaging, and workflow automation tools. Answer based on 38 reviews Getting Started and Support ### How easy is it to onboard and train a team on CallHippo? CallHippo is generally easy to onboard for most teams, with live online sessions, documentation, and videos available for training. Reviewers say frontline users and nontechnical staff pick up the basics quickly with minimal training, while admins and teams using advanced features, customizations, or broader settings usually need more time. Answer based on 10 reviews Getting Started and Support ### What customer support options does CallHippo offer, and how do users rate the experience? CallHippo offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as fast, patient, and effective, especially during setup and troubleshooting, though some report inconsistent follow-up, slower responses during busy periods, and frustration when complex service issues take too long to resolve. Answer based on 412 reviews Calling features ### How well do CallHippo's calling features work for daily business use? CallHippo handles everyday business calling well with an easy dialer, call recording, analytics, voicemail, and virtual numbers. Sales teams, support teams, and small businesses often find calling faster and easier to manage, though some users mention call drops, buffering, mobile app issues, or key features locked behind higher plans. Answer based on 285 reviews ## Who uses CallHippo? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Effortless setup and onboarding 98% positive reviews out of 47 Most reviewers describe setup as quick, straightforward, and accessible, even for those without technical expertise. Unclear and high pricing structure 39% negative reviews out of 67 Some reviewers describe confusing pricing, unexpected charges, expensive plans, and insufficient transparency regarding overall costs. Enhanced business professionalism 92% positive reviews out of 39 Most reviewers find the platform improves business image, streamlines communication, and offers courteous, knowledgeable support staff. LESTER I. SDR, 51 - 200 employees. "I use the platform to do my daily task and I am able to make important calls on behalf of the company I work for." Difficult refund and cancellation process 100% negative reviews out of 35 Most reviewers report complicated cancellation, delayed or denied refunds, unclear policies, and unsatisfactory customer service experiences. Daniel N. owner , 2 - 10 employees. "it's a fraud, they charge us a year in advance and refuse to refund although we don't use the service for long time !!" Flexible international calling options 93% positive reviews out of 27 Most reviewers indicate international calling enables easy global communication, local number selection, and seamless worldwide connectivity. Aryan C. Operations Manager, 11 - 50 employees. "It is a great option for international calls, and the experience has been great, and also the admin overview is great to" ## Features AI summary Based on 2,215 Telephony reviews Capterra data shows that buyers of telephony software rank the following features as their top priorities: - **VoIP Connection** (**54%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**39%**) CallHippo supports all three of the features reviewers rate most highly: **VoIP Connection**, **Call Routing**, and **Call Monitoring**. Together, these capabilities help businesses manage internet-based calling, direct conversations to the right agents or teams, and oversee call activity for quality and performance, allowing teams to improve responsiveness and maintain more consistent customer service. VoIP Connection 4.5 (81) 69.14% of 81 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Monitoring 4.5 (108) 60.19% of 108 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Center Management 4.5 (118) 50.85% of 118 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Caller ID 4.7 (87) 52.87% of 87 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Recording 4.5 (163) 53.37% of 163 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Computer Telephony Integration 4.5 (94) 52.13% of 94 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls CallHippo 46 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes System that automatically dials calls Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Measure campaign influence through collection of keyword tracking and revenue sources Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Provides a channel for team members to share AI models, media files, communicate, and work together Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics A call center that primarily receives calls, typically customer service focused Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Agents choose who to call and when Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Record the audio of phone conversations for quality assurance purposes A call center that primarily makes calls, typically sales focused System calls multiple numbers at once and connects the agent to the first number that answers Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Enables the connectivity to send and receive calls over the internet Track the status over time for a request, process, asset, or transaction Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.3 (691) 4.3 Based on 691 reviews ## Pricing Value for money 4.2 (650) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/159578/CallHippo/pricing/) Basic $0.00 It includes: - 1 Free Phone Number - Free WhatsApp Business API - Voicemail - Click to Dial - SMS (Text messages) & MMS Starter $25.00 Per User,Per Month It includes: - Everything in Basic + Telephony - Unlimited Minutes (Includes Both Landline & Mobile Calling) - Free WhatsApp Business API - 100 SMS (Text Messages) - Basic Report Analytics - Free Omnichannel Inbox - MMS - Forward-To-Device - Click to Dial - AI Global Connect - Call Mute - Country Blocking - Clone Number / User Setting - Manage Agent Availability - Campaign Management - Shared Inbox - Voicemail - Smart Switch - 2FA - Ring All Devices - Webhook - Website Callback Button - Call Logs - Teams - Audit Logs - Feedback for Calls Professional $39.00 Per User,Per Month It includes: - Everything in Starter + - Multilingual IVR - AI Reports / Analytics - Email Notification for Voicemail - Role Based Access Control - Call Distribution (Cascading) - Custom Greetings - Call Recordings - AI Voicemail Transcription Ultimate $55.00 Per User,Per Month It includes: - Everything in Professional + - DID Group - Call Reminder - Custom Ring Time - Multilevel IVR - Call Blocking - Embedded Dialer Integration - 24/7 Support - Phone Support - CRM-Based VIP Routing - Custom Integrations - Single Sign-On (SSO) - Holiday Routing - Reports via Email - Call Tagging - Dedicated Account Manager - Personalized Onboarding - Monthly Business Review Enterprise Contact Sales Value for money 4.2 (650) 4.2 Based on 650 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (667) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (667) 4.6 Based on 667 reviews ## User reviews Overall rating 4.4 Based on 691 reviews Filter by rating 5(446) 4(160) 3(35) 2(11) 1(39) Mentioned topic Sorted by most recent HA Hitesh A. Director to Sales Information Technology and Services ### "Really Good Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 3, 2026 Pros Its very intuitive and easy to use product. The app has now increased functionality and the support team is always very responsive. Cons The SMS service within the app needs better search capability. Its harder to sometimes find older chats. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Arshad B. HR Information Technology and Services ### "Helpful Support, but Billing and Account Notifications Could Be Improved" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 1, 2026 Overall, our experience has been positive, especially because the support team helped resolve an important issue involving our business number. Although we experienced difficulties with account cancellation, billing, and number restoration, the support team handled the matter professionally and restored our number without an additional restoration charge. We hope the billing notifications and account management process can be improved to provide a smoother experience. Pros CallHippo offers useful calling services and the support team was helpful in resolving our issue. After contacting support regarding our number, they reviewed the matter and restored our number without the additional prorated charge. The support representative was responsive and provided clear guidance throughout the process. Cons The account cancellation and removal of our number happened unexpectedly due to an outstanding invoice, which caused concern and disruption. We would have preferred clearer advance notifications regarding pending payments before the account and number were cancelled. The payment status also taking time to update can sometimes create uncertainty. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SJ Shivangi J. Sales manager E-Learning ### "Good platform to manage your calls" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 27, 2026 I recommend call hippo as a solution to anyone who is beginning to start using virtual calling assistant Pros I like user friendly interphase. Easy to make calls, see history, listen call recordings. Commercials could be better. Cons Often it happens that sound lags at both caller and receiver's end. Resulting into unpleasant call experience. Switched from [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) I thought this one would be better, undecided Alternatives considered [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) Reasons for choosing CallHippo Avaya didn't have feature i needed at the moment Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MK mahesh K. Asst Vice President Mechanical or Industrial Engineering ### "Thank you \[sensitive content hidden\]" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 August 22, 2026 Thank you \[sensitive content hidden\] a for going overboard and helping us with 1.5hrs of your time for me and my time resolving our issue and setting up our system that was poorly handled by your other team members. Pros call recording feature is good. Also the navigation of dashboard is comprehensive and exhaustive. Cons poor customer service. there is no one to support once the sale is done. but before sale constant followup and after sale when asked for help they are threatening to buy more service else they will not assist Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HS Hardik S. Manager Information Technology and Services ### "Reliable and User-Friendly Business Calling Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2026 Our overall experience with CallHippo has been excellent. It has helped streamline our business communication with reliable call quality, useful reporting, and an easy-to-use interface. The platform is stable, feature-rich, and their customer support has been prompt whenever we've needed assistance. Pros CallHippo is very easy to set up and use. The call quality is reliable, the interface is intuitive, and it offers all the essential features like call recording, analytics, and integrations in one place. Their support team is also responsive whenever assistance is needed. Cons There isn't much to dislike. Some advanced features have a slight learning curve initially, but once you're familiar with the platform, everything works smoothly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RK Rishi K. Account manager E-Learning ### "Superb tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 6, 2026 overall satisfied with the kind of support and calling dashboard they offer, where we can track the logs, integration of different tools etc. Pros value for money, support is good. they offer dashboard, call logs, integration of hundreds of tools n crm. Cons nothing such, but it could be great if they offer the call recording feature in the basic plan itself as it is available only when we upgrade the plan. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KG Kiara G. Sales executive Design ### "Good experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 25, 2026 It was really good experience when my issue was not resolved the owner it self stepped in and alligned some one for me so that the issue get resolved and I liked that they give value to each and every person Pros I really loved the way they were keeping me posted about the problem. It took some time but eventually things got sorted and that's what matters. Cons The team tried to solve the problem but they give you a meeting time of 30 mins but they wait there just for 10 mins if you dont come in they leave. I think people sometime get stuck so please wait for person. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Sandeep S. Sr Manager Insurance ### "Easy Interface " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 24, 2026 My overall experience with CallHippo was positive. The platform provided an efficient and reliable solution for managing business communications, making it easier to handle calls, monitor team performance, and improve customer interactions. I found the interface intuitive and straightforward, which reduced the learning curve and allowed my team to start using the system quickly. Features such as call tracking, analytics, call recording, and CRM integrations helped streamline daily operations and improve productivity. While there were a few minor limitations, such as occasional connectivity issues and some advanced features being available only in higher-tier plans, the overall value and functionality of the platform outweighed these drawbacks. CallHippo proved to be a useful tool for enhancing communication workflows and supporting business growth. Pros What I liked most about CallHippo was its user-friendly interface and ease of setup. The platform made it simple to manage business calls, track team performance, and handle customer interactions efficiently. I also appreciated the call analytics and reporting features, which provided valuable insights into call activities and productivity. The ability to integrate with other business tools helped streamline workflows, while the cloud-based system allowed flexibility to work from anywhere. Overall, CallHippo offered a reliable, feature-rich communication solution that improved team collaboration and customer service. Cons What I liked least about CallHippo was that the platform occasionally felt limited in terms of advanced customization options. While the interface was easy to use, some features required additional upgrades or higher-tier plans, which could increase costs for growing teams. At times, call quality and connectivity depended heavily on internet stability, leading to occasional delays or disruptions. The reporting and analytics tools were useful, but I felt they could provide more in-depth insights and customization. Additionally, the initial setup of certain integrations took longer than expected and required extra configuration. Although customer support was generally helpful, response times could sometimes be slower during peak periods. Overall, these issues were manageable but slightly affected the overall user experience. Switched from [SkypeTime](https://www.capterra.com/p/173334/SkypeTime/) Skype closed their functions completely thats why we were moved to CallHippo Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YK Yamini K. Business Development and GTM Computer Software ### "Easy-to-use business calling solution with useful features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 12, 2026 Overall, my experience with CallHippo has been positive. It is a helpful tool for managing business calls, tracking conversations, and supporting team communication. The platform is user-friendly and offers useful features like call recording, analytics, and SMS/calling options. There is some room for improvement in pricing flexibility and occasional call quality consistency, but it works well for most business communication needs. Pros CallHippo is easy to set up and simple to use, even for someone who is not very technical. I liked that the calling dashboard is clean, and features like call recording, call logs, and team management make it easier to track customer conversations. The virtual number setup is useful for managing business calls, and the overall experience feels smooth for day-to-day calling needs. Cons Some features can take a little time to understand at first, especially if you are new to cloud calling tools. At times, call quality may depend heavily on internet connectivity, so a weak connection can affect the experience. I also feel the pricing could be more flexible for smaller teams or businesses that only need basic calling features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TD Tim D. CEO Computer Software ### "Look for a better alternative" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 6, 2026 One of the worst SaaS experiences in 10 years. Confusing pricing, incompetent support, and zero accountability. Cancelled without ever using the product. Avoid and choose OpenPhone or JustCall instead. Pros Nothing. The concept of a cloud VOIP dashboard is fine, but CallHippo executed it so poorly that no feature was ever usable in practice. Cons Deceptive pricing forces unnecessary seats. Support gives wrong instructions then ignores your complaints with copy-pasted policy responses. Refund denied after never making a single call. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/159578/CallHippo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Ringover vs CallHippo](https://www.capterra.com/compare/159578-169627/CallHippo-vs-RingOver)[Nextiva vs CallHippo](https://www.capterra.com/compare/159578-175788/CallHippo-vs-Nextiva)[VoIP.ms vs CallHippo](https://www.capterra.com/compare/159578-203084/CallHippo-vs-VoIP-ms)[RingEX vs CallHippo](https://www.capterra.com/compare/159578-242188/CallHippo-vs-RingCentral-MVP)[3CX vs CallHippo](https://www.capterra.com/compare/158704-159578/3CX-vs-CallHippo)[JustCall vs CallHippo](https://www.capterra.com/compare/157853-159578/JustCall-vs-CallHippo)[Google Voice vs CallHippo](https://www.capterra.com/compare/159578-210592/CallHippo-vs-Voice)[Aircall vs CallHippo](https://www.capterra.com/compare/159578-184709/CallHippo-vs-Aircall)[NiCE CXone vs CallHippo](https://www.capterra.com/compare/134775-159578/inContact-Call-Center-Software-vs-CallHippo)[Five9 vs CallHippo](https://www.capterra.com/compare/132405-159578/Five9-vs-CallHippo) [Dialpad vs CallHippo](https://www.capterra.com/compare/159578-190976/CallHippo-vs-Dialpad-Sell)[Genesys Cloud CX vs CallHippo](https://www.capterra.com/compare/159578-179417/CallHippo-vs-Genesys-Cloud)[GoTo Connect vs CallHippo](https://www.capterra.com/compare/159578-163604/CallHippo-vs-GoTo-Connect)[Twilio vs CallHippo](https://www.capterra.com/compare/159578-180158/CallHippo-vs-Twilio-Communications-Platform)[CloudTalk vs CallHippo](https://www.capterra.com/compare/159578-182004/CallHippo-vs-CloudTalk)[Vonage Business Communications vs CallHippo](https://www.capterra.com/compare/159047-159578/Vonage-Business-vs-CallHippo)[Kixie PowerCall & SMS vs CallHippo](https://www.capterra.com/compare/135636-159578/Kixie-PowerCall-vs-CallHippo)[Convoso vs CallHippo](https://www.capterra.com/compare/76768-159578/Cloud-Predictive-Dialer-vs-CallHippo)[CTM vs CallHippo](https://www.capterra.com/compare/152004-159578/Call-tracking-software-vs-CallHippo)