--- title: "Asure Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Asure the right Payroll solution for you? Explore 284 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/159581/Payroll-Tax-Management/reviews/" page_type: "reviews" language: "en" --- Asure 4.2 (284) [View alternatives](https://www.capterra.com/p/159581/Payroll-Tax-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Asure Ease of use 4.0 Customer Service 4.0 ## Pros and Cons in Reviews MrElonElon u ConsultantFinancial Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “For example, linking time tracking directly to payroll and cost allocation reduces manual reconciliation and improves reliability, which is critical in structured environments.“ April 18, 2026 Jeff L PresidentAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “I had to request the report from customer service which is a huge inconvenience.“ March 22, 2026 NM Nicole M DirectorChild Day Care Services, 2 - 10 employeesUsed the software for: More than 2 years. “It was better before our smaller payroll company was bought out by Asure...now there are plenty of online options for easily running payroll ourselves.“ January 7, 2025 JM Jenna M IOCFine Art, 2 - 10 employeesUsed the software for: 6-12 months. “Even if you do not have issues just to submit payroll it's overly complicated system is not worth it.“ February 12, 2026 MP Milly P Chief of StaffConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “One thing that could improve it is giving employers easy access to change employees' bank accounts when needed.“ December 6, 2024 JS JEFFREY S Director of Manufacturing and OperationsElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: 6-12 months. “During the transition to Asure payroll, they didn't set up my Federal tax deduction correctly and I am now going to be over $4,000 short come tax time.“ January 7, 2025 SH Shaunna H Accounting, HRMachinery, 11 - 50 employeesUsed the software for: Less than 6 months. “I also like that we are able to save employee files electronically, track leave requests easier and have important documents for the employees all in one place for them to use.“ March 21, 2024 Jeff L PresidentAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “After a number of years of frustration with aspects noted above, I made the move to a different provider. “ March 22, 2026 ## Showing most helpful reviews Showing 1-25 of 284 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use kim Z. Owner Hospitality Used the software for: 6-12 months ### "I’m very happy with our switch to Assure!" July 22, 2024 5.0 Very responsive. Easy to work with. Have offered many more services that we did not have available from our last payroll company. Pros The customer service has been excellent. They are very responsive and they made the transition from our previous company so easy. Highly Reccomend! Cons No complaints thus far. There are always a few things to work out when you switch service providers, but they have been extremely responsive and accommodating. Reason for choosing Asure Highly recommended! Review Source JC Jennifer C. Optometrist Owner Medical Practice Used the software for: 6-12 months ### "Positive feedback" December 16, 2024 5.0 Its been quick, easy, convenient, which is what i want in a payroll and tax company. They even helped me look into cal savers information as a new business that I was unaware of. Pros They are always available to answer phone calls and your questions and are very quick to make changes if they are needed. Cons Nothing really, i havent personally had any issues with them at all Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing Asure Because of customer service, great reviews from other colleagues, ease of use Review Source VR Verified Reviewer Implementation Financial Services Used the software for: 1-2 years ### "Basic, small business platform. " January 16, 2026 2.0 We did not stay with asure for every long and changed over to a system that can handle multi-state and more advanced payrolls. Pros It is easy to use for a small business, but was very much out of compliance with multi-state taxation. Cons The system was a small business platform with no real single database for what we were looking for. The tax engine was not compliant. Reporting was minimal. In comparison to other systems, the pricing should have been much less to be competitive. Review Source EH Elisabeth H. Treasurer Bookkeeper Non-Profit Organization Management Used the software for: 2+ years ### "Honest review of company and products" December 6, 2024 4.0 In the beginning, my first couple years I was very happy with US Payroll. Then that company was bought out. Experience not so great, see above. Pros Originally with our 1st contract the pricing was stable and steady. We have 2 payroll employees getting paid once a month. Every year or so they raise my rate without warning. I then have to call and have them research the increase. They then do reduce it a bit. I feel that the year end pricing is quite high, once again, for 2 employees (24 checks per year). I called yesterday regarding this, was told management will be told and I would get a call back. Have not yet received a return call Cons Have not had a constant representative, seems that my original rep is out a lot. Have difficulty getting to my quarterly reports, have had to call several times to get my information. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) USA Payroll had a Corporate buyout, had no choice really. At the time it was very reasonable. Review Source BU Becca U. Staff Accountant Consumer Goods Used the software for: 1-2 years ### "Good System" December 11, 2024 4.0 Pros Quick responses, system is user friendly and secure. Cons When the system times out in the middle of working on something. Alternatives considered [ADA](https://www.capterra.com/p/171872/Ada/) Reason for choosing Asure We already had a relationship with Paydata who was bought out by Asure. Review Source LB Louis B. Majority Partner Insurance Used the software for: 2+ years ### "Payroll Service for My Small Business" December 11, 2024 5.0 Assure is a service that works well for my small business. Their flexibility has worked well for us and provides a cost effective way of handling all legal aspects of our payroll processing. Pros They provide a user friendly interface with excellent training. Follow up support is available as needed. Friendly and professional personnel. Cons None at this time. They have modified their system over the time we have used them and made it better each time. Alternatives considered [PayFocus](https://www.capterra.com/p/136779/PayFocus/) Reason for choosing Asure Liked their support and cost structure better Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) ADP was not user friendly and did not effectively support my small business Review Source MS Michelle S. Account Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Caring People" December 6, 2024 4.0 We have had to overcome a few bumps in the road with them and we are still at a point we are trying to get to the next level, there was a change in who was helping us again so we somewhat had to start over. But I am remaining confident that we will get there as they promised. Pros We have been with them since it was Payroll Maxx. The people that work there are always very nice and willing to work with you. They seem to genuinely care about your company not just a name in the system. Cons The change of our contacts that do our payroll. We have had a new person most every year. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Asure We were with Payroll Maxx before it was Assure Review Source DS Diane S. Office Manager Consumer Services Used the software for: 1-2 years ### "Overall Wonderful" December 6, 2024 5.0 I has turned out to be great! I am very pleased with my new customer rep. Wasn't happy when the old one retired and no one told me and I was hanging out there without one. Pros Once I got the hang of the program it is pretty easy to use. I also have a good representative that responds back in a timely manner. Cons Training doesn't teach you enough when starting because it isn't user friendly and there is no manual. Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Asure They were local and cost was good and those things were important Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost and everyone I spoke with was super nice and helpful Review Source CW Charles W. Finance Director Non-Profit Organization Management Used the software for: 1-2 years ### "Finance Director" December 6, 2024 5.0 Totally Great in all areas of explaining, assisting and provide any information that is requested or need. Pros They are local and ALWAYS answer the phone and willingness to assist about any question/issues that we may have. Cons I do NOT have anything bad or least to say about them. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Local in the Toledo area, we can call at any time to get answers. Review Source TJ Tonya J. Administrator Hospital & Health Care Used the software for: Less than 6 months ### "ABloom Home Care" December 12, 2024 4.0 The experience has been okay thus far. I am still learning the processes. Pros I like that questions are answered fairly quickly. Cons I feel as if the implementation process did not go as smoothly as I would have liked. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Asure Knowledge of the staff and all my questions were answered in a timely manner. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Needed to change to a new platform which catered towards my needs more. Review Source LC Liz C. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Misleading Experience" December 6, 2024 2.0 I feel as though I was bamboozled by this company. I spoke with a salesperson about my company's desire to secure a payroll company that provides in-house payroll management and support but I was tricked into purchasing what is essentially a lower quality version of OnPay with a time sheet module. I feel like Asure is not a product I would recommend when there are cheaper and better designed products available. Pros I enjoy the time sheet software that they provide although it is designed rather poorly compared to other software on the market. Cons They are too expensive and offer little benefit over another similar software like OnPay. The main benefit of Asure is supposedly the staff and the assistance they provide, but they are slow to respond to issues and tend to push the client to do most of the work for a higher monthly fee than OnPay. Switched from [OnPay](https://www.capterra.com/p/167109/OnPay/) Because I wanted a payroll company with actual staff that could manage payroll for me. This is what I was told I was getting but I was misled. Review Source JE Jon E. Director of Finance Religious Institutions Used the software for: 6-12 months ### "Not happy at all" December 11, 2024 2.0 Asure is a cumbersome tool for payroll processing. Pros The fact that we didn't need to do data migration when transitioning to the online version. Cons This is not user friendly at all. It is not intuitive at all. Alternatives considered [isolved](https://www.capterra.com/p/164417/iSolved/) Reason for choosing Asure Because data migration would not be a problem, and because Asure was willing to be more competitive with their pricing. Review Source CE Cathy E. Director of HR Construction Used the software for: Less than 6 months ### "Transition from People Strategy to Asure Payroll" December 19, 2024 4.0 Initially, our experience was not a good one. The transition from People Strategies to Asure did not go as smooth as it should have. But with that said, we now have a feed going from our benefits, retirement plan and onboarding which we did not have before. Pros Asure has so much to offer to it's clients. The feeds between vendors and Asure eliminates manual processes which eliminates errors. In addition, we just started using the onboarding. This again eliminates manual processes. Asure has a lot to offer which I am looking forward to exploring. Cons The integration process leaves a lot to be desired. But with that said. We now have a few contacts that shows that they value us as a client and what us to have a smooth transition and that there is integrity within the system. Switched from [People Element](https://www.capterra.com/p/185827/People-Element/) People Strategy was acquired from Asure Payroll. Review Source NF Nathaniel F. Owner Construction Used the software for: I used a free trial ### "Good for basic payroll" February 26, 2025 3.0 Pros Its very dependable for basic payroll needs. Cons The customer service needs improvement. They werent helpful at all. Review Source NF Nancy F. Office person Religious Institutions Used the software for: 2+ years ### "Hard to get a response the same day" December 18, 2024 4.0 Mostly positive. When I had to keep explaining what I needed info on it was hard not to get a response that same morning. Not necessarily Asure's problem just that I only work a few hours a week. Pros They will send quarterly reports to my home email as well as church email. Cons Someone different every time I call with a question. I only work 1 day a week in the morning here at church so they do not necessary get back to me that morning. Review Source KM Katherin M. COO Retail Used the software for: 2+ years ### "Robust but a little clunck" December 6, 2024 4.0 Pros The website is fairly easy to use and the customer service is responsive. The integration with other assure products is good. Cons The reporting is not great and it's surprising how much of it is manually done. Everything works fine, but we're still having to manually send reports etc. Review Source KJ Karisa J. Member Legal Services Used the software for: 2+ years ### "Good Experience with Asure" December 11, 2024 5.0 Pros Generally, I have received a lot of responsive feedback when I have questions or need assistance. Cons I do not have a lot of interaction with the person that does my payroll, and sometimes it is hard to communicate with her. Review Source JS JEFFREY S. Director of Manufacturing and Operations Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Worst Payroll Provider Ever!!" January 7, 2025 1.0 Been the worst payroll provider I've ever dealt with. We will be finding another payroll provider in the very near future. Pros Absolutely nothing! Worst payroll provider ever!! Only reason I gave one star is because it's required to move on. Cons Everything, Sales guy \[sensitive content hidden\] is just a sales guy and doesn't support what he's selling at all. During the transition to Asure payroll, they didn't set up my Federal tax deduction correctly and I am now going to be over $4,000 short come tax time. We met with them and pleaded for them to make things right but they refused to do so. Review Source JP Jan P. Customer Service and accounting specialist Construction Used the software for: 2+ years ### "Not Happy." December 11, 2024 3.0 Prior to the change we were very happy with all of the payroll specialist we had, all of them were very helpful. Pros Since the new payroll person has taken over after \[sensitive content hidden\] retired I am not pleased, we have been called once in the allotted time we were given otherwise we have had to call our payroll in. We write our own checks & pay our own taxes. Cons Not happy, understood in the beginning new payroll specialist had several Wednesdays off. Review Source YC Yvonne C. Bookkeeper Retail Used the software for: 2+ years ### "Overall service was great!!" December 6, 2024 5.0 \[sensitive content hidden\]e our CSR was very knowledgeable and accommodating to our needs. She helped us when we needed immediate attention to certain situations without any complaints. Pros We received quotes from several other payroll processors and none of them were able to accommodate our needs. Cons Hard to get a hold of someone in our time zone in the afternoon hours. Review Source GH Gordon H. President, Owner Airlines/Aviation Used the software for: 1-2 years ### "President/Owners POV" December 11, 2024 3.0 lukewarm. Not bad enough to switch, but not good enough to recommend. The CS part really needs to improve. Pros Its a fairly straight forward platform, nothing really good or really bad. Cons Set up was a nightmare. Took way to long4+ months to work out all the issues, then there was recurring issues that also took awhile to figure out. Lastly, customer services has been like a sine curve. sometime great, other times really bad. Review Source JH Julie H. Director Education Management Used the software for: 2+ years ### "Great job!" January 8, 2025 5.0 My experience has been excellent. They return phone calls and give very clear, helpful information. Pros They are responsive to unexpected issues. Cons N/A I honest have no complaints at all. Review Source SW Saura W. CFO Construction Used the software for: 2+ years ### "Satisfied with Asure" December 9, 2024 5.0 Good. I have been using the service for a few years and continue to be satisfied. Pros Reliable and simple to use. Reachable when additional assistance is needed. Cons No particular concerns with the services. Review Source JK John K. Owner Insurance Used the software for: 1-2 years ### "DO NOT USE" December 20, 2024 1.0 This is a terrible platform, not user friendly and the support is garbage. Review Source HS Heather S. Executive assistant Consumer Services Used the software for: 6-12 months ### "Do not choose asure payroll" December 16, 2024 1.0 Very bad would not recommend. Big and little mistakes made Pros I did not like anything about asure payroll. Cons Getting back to me in a timely manner. Many mistakes made. 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