--- title: "Asure Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Asure the right Payroll solution for you? Explore 284 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/159581/Payroll-Tax-Management/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Asure 4.2 (285) [View alternatives](https://www.capterra.com/p/159581/Payroll-Tax-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Asure Ease of use 4.0 Customer Service 4.0 ## Pros and Cons in Reviews MrElonElon u ConsultantFinancial Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “For example, linking time tracking directly to payroll and cost allocation reduces manual reconciliation and improves reliability, which is critical in structured environments.“ April 18, 2026 JM Jenna M IOCFine Art, 2 - 10 employeesUsed the software for: 6-12 months. “Even if you do not have issues just to submit payroll it's overly complicated system is not worth it.“ February 12, 2026 NM Nicole M DirectorChild Day Care Services, 2 - 10 employeesUsed the software for: More than 2 years. “It was better before our smaller payroll company was bought out by Asure...now there are plenty of online options for easily running payroll ourselves.“ January 7, 2025 JS JEFFREY S Director of Manufacturing and OperationsElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: 6-12 months. “During the transition to Asure payroll, they didn't set up my Federal tax deduction correctly and I am now going to be over $4,000 short come tax time.“ January 7, 2025 MP Milly P Chief of StaffConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “One thing that could improve it is giving employers easy access to change employees' bank accounts when needed.“ December 6, 2024 DL Darlene L Office manager human resourcesConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “I understand that the reps are busy but when I have questions, it seems like I could delay the payroll processing deadline. “ December 16, 2024 SH Shaunna H Accounting, HRMachinery, 11 - 50 employeesUsed the software for: Less than 6 months. “I also like that we are able to save employee files electronically, track leave requests easier and have important documents for the employees all in one place for them to use.“ March 21, 2024 Jeff L PresidentAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “I had to request the report from customer service which is a huge inconvenience.“ March 22, 2026 ## Showing most helpful reviews Showing 1-25 of 285 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Consultant Used the software for: Less than 1 year ### "Useful foundation, but improvement needed" April 28, 2026 3.0 Pros The product still has value because it addresses centralizing payroll, time attendance, benefits and compliance reminders for workforce administration, and features such as time attendance can genuinely help if the internal process is simple, stable and well defined from the beginning. Cons The improvement areas are significant: administrative interface, requires accurate setup, and less attractive if payroll needs are simple. In a demanding professional environment, these points can create friction when users expect strong controls, analytics, scalability and clean auditability. Review Source Elon E. Consultant Used the software for: Less than 1 year ### "Strong HR and payroll control that needs strong setup though" April 21, 2026 4.0 Pros What I liked most about Asure is how it centralizes core HR and payroll processes in one place. In practice, this is very similar to managing a portfolio: you have a consolidated view of employees, costs, and compliance. For example, linking time tracking directly to payroll and cost allocation reduces manual reconciliation and improves reliability, which is critical in structured environments. Cons What I liked least about Asure is that it can feel quite administrative and not always intuitive. The platform is powerful, but you need discipline and proper setup to fully leverage it. Without that, workflows can become heavy and less efficient. Review Source President Used the software for: 3-5 years ### "Not a good experience - don't go with Asure" March 24, 2026 2.0 After a number of years of frustration with aspects noted above, I made the move to a different provider. The exit confirmed for me that Asure was not a good fit. MUCH happier with the new provider - better reporting capabilities; less expensive; customer service is a live person each time and extremely timely. Pros The system did a good job with the basic aspects of getting deposits made when needed. When I started with Asure 5 years ago, we had a dedicated rep who did a good job with customer service. That ended about 3 years ago when that individual left. Cons User interface was way behind current standards. Customer service was a hit and miss for getting people in a timely manner. The ability to run reports out of the system was terrible. I could not run my own annual worker's comp payroll report. I had to request the report from customer service which is a huge inconvenience. I was with Asure for over 5 years. When it came time to move to a different provider (due to the issues above), I was penalized a full year's payroll fees because it was deemed that I didn't provide enough notice to them. After being a customer for 5 years and since it costs them nothing extra if I leave, this was extremely unreasonable. I reached out multiple times to management and was denied any type of concession. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Change in customer service rep and frustration with ADP support Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reasons for choosing Asure The customer service rep at the time was someone we had worked with prior. Review Source Minwoo J. Junior Controller Used the software for: 1-3 years ### "A Reliable System with Some Limitations" March 24, 2026 3.0 It’s a good system, but there are limited automation features and reporting options. Overall, I would rate it 3 out of 5. Pros After payroll is processed, Asure automatically sends the reports to the office. It also sometimes includes a compliance package in the email. Cons It can sometimes be difficult to reach my assigned representative, so I often have to call and get routed to another representative. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Hard to reach an agent when needed, and price was expensive.. Review Source Payroll Specialist Used the software for: 3-5 years ### "EV Classic Needs Improvement" March 23, 2026 3.0 APTM is fine. EV Classic is terrible. Overall I am satisfied with APTM, but not at all with EV Classic. Pros My experiences with APTM have been fairly good. The only thing that needs improvement is response time for tickets. Sometimes it takes too long to hear back from Support. Cons I still believe that EV Classic needs a complete overhaul. The software reminds me of a payroll system I used back in the 1990's. EV Classic is very outdated and very unpredictable at times. In my opinion, It is not a user friendly software, especially for 2026. There are much better systems out there. Switched from [ACS](https://www.capterra.com/p/2668/ACS/) It was the firm's decision, not mine. I was extremely disappointed when I began using Evolution Classic. Review Source Mark Phelps I. IOC Used the software for: Less than 1 year ### "Beware of Bad Service " February 19, 2026 1.0 I would not recommend this company. In our experience, everytime we called in the person that could help was "in a meeting" and "would call us back in 15 min" just to never get that call. Even if you do not have issues just to submit payroll it's overly complicated system is not worth it. I would recommend other services which are cheaper and more user friendly. Pros There was nothing while working with this company that I would cinsider a pro. Basic payroll functions were overly complicated and there was no one who you could speak with that could help with issues directly. Cons After switching to Asure I had to reach out mutiple times to get questions answered and finally was able to get someone to walk me through how to submit payroll. It was an overly complicated process and almost no support. At the end of the year I was informed by the state they had not filed any of our withholdings for the entire year. It took 3 months to get someone to actually address this and get it corrected. We still have ourtstadning penalties and intrest from late filings that they have not resolved. Review Source Administrative Used the software for: 3-5 years ### "Great program that needs internal office work!" February 12, 2026 4.0 The overall portal is rather easy to navigate and with time, you can manage to figure it out on your own (that's how easy it is). I am responsible for 3 businesses and almost 300 employees and with the reports they provide, you can pretty much find anything and everything you are looking for. I just wish they had the option of being able to create your own reports without having them do it and charging you the time it takes to create it. Pros Time tracking and attendance app. This is a very useful app for our company particularly because we have a lot of drivers that are consistently on the road and can submit their timesheets from anywhere. So, if I am missing a timesheet, I don't have to wait for them to return from their trip to get it! Cons Account management and support. I have had good and bad experience in the customer support department. There are excellent employees that are VERY informative and instructional when you are unsure of how to do something, then there is the very vague response with minimal information, and you have to try to "figure out" what they mean without asking them to elaborate several times (often times because I've never had to do it before) in turn it seems like they get annoyed with you and their responses become shorter and shorter. Customer support is HUGE when I look for a software program. This certainly could use improvement! Review Source Implementation Used the software for: 1-3 years ### "Basic, small business platform. " January 19, 2026 2.0 We did not stay with asure for every long and changed over to a system that can handle multi-state and more advanced payrolls. Pros It is easy to use for a small business, but was very much out of compliance with multi-state taxation. Cons The system was a small business platform with no real single database for what we were looking for. The tax engine was not compliant. Reporting was minimal. In comparison to other systems, the pricing should have been much less to be competitive. Review Source Kimberlee C. Supervisor Used the software for: Less than 1 year ### "Please don't use this" November 20, 2025 3.0 Poor experience. I do not recommend using this software. It is impossible to reach someone for any type of help. Pros There was nothing really good about this program. It was not user friendly. Our accountants dealt with it. Cons The interface was not user-friendly. My staff got so angry at it that they would come to the office for us to explain how to use it. Review Source Finance Director Used the software for: 1-3 years 4.0 November 5, 2026 AI summary based on a full review Having access to local agents for prompt help is beneficial for users. Despite this, some inaccuracies in local tax information have posed challenges that needed resolution. Log in to unlock the full review, detailed ratings, and pros & cons Owner Used the software for: Less than 1 year ### "I’m very happy with our switch to Assure!" July 29, 2024 5.0 Very responsive. Easy to work with. Have offered many more services that we did not have available from our last payroll company. Pros The customer service has been excellent. They are very responsive and they made the transition from our previous company so easy. Highly Reccomend! Cons No complaints thus far. There are always a few things to work out when you switch service providers, but they have been extremely responsive and accommodating. Reasons for choosing Asure Highly recommended! Review Source Human Resources, Payroll, Purchasing Used the software for: 3-5 years ### "Satisfied & pleased" December 12, 2024 4.0 Pleased. I get What I need. If I need it quicker due commitments or make mistakes, all is taken in stride. I appreciate that. Pros We are using 7i Nucomp payroll which very confusing, but I Figured out what I was doing and you understood it was great. Easy to work with Jodi. She's very pleasant and helpful and forgiving when I make mistakes. Cons Old comment: When you closed the local office. That transfer was very frustrating but now it's fine. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reasons for choosing Asure I only looked for something different during transition to losing our local office. It was difficult for awhile. It's okay now, and I hope our management doesn't decide to change. Review Source Staff Accountant Used the software for: 1-3 years ### "Good System" December 16, 2024 4.0 Pros Quick responses, system is user friendly and secure. Cons When the system times out in the middle of working on something. Alternatives considered [ADA](https://www.capterra.com/p/171872/Ada/) Reasons for choosing Asure We already had a relationship with Paydata who was bought out by Asure. Review Source SB Scott B. Majority Partner Used the software for: 3-5 years ### "Payroll Service for My Small Business" December 18, 2024 5.0 Assure is a service that works well for my small business. Their flexibility has worked well for us and provides a cost effective way of handling all legal aspects of our payroll processing. Pros They provide a user friendly interface with excellent training. Follow up support is available as needed. Friendly and professional personnel. Cons None at this time. They have modified their system over the time we have used them and made it better each time. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) ADP was not user friendly and did not effectively support my small business Alternatives considered [PayFocus](https://www.capterra.com/p/136779/PayFocus/) Reasons for choosing Asure Liked their support and cost structure better Review Source Treasurer Bookkeeper Used the software for: 3-5 years ### "Honest review of company and products" December 15, 2024 4.0 In the beginning, my first couple years I was very happy with US Payroll. Then that company was bought out. Experience not so great, see above. Pros Originally with our 1st contract the pricing was stable and steady. We have 2 payroll employees getting paid once a month. Every year or so they raise my rate without warning. I then have to call and have them research the increase. They then do reduce it a bit. I feel that the year end pricing is quite high, once again, for 2 employees (24 checks per year). I called yesterday regarding this, was told management will be told and I would get a call back. Have not yet received a return call Cons Have not had a constant representative, seems that my original rep is out a lot. Have difficulty getting to my quarterly reports, have had to call several times to get my information. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) USA Payroll had a Corporate buyout, had no choice really. At the time it was very reasonable. Review Source Administrator Used the software for: Less than 1 year ### "ABloom Home Care" December 19, 2024 4.0 The experience has been okay thus far. I am still learning the processes. Pros I like that questions are answered fairly quickly. Cons I feel as if the implementation process did not go as smoothly as I would have liked. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Needed to change to a new platform which catered towards my needs more. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reasons for choosing Asure Knowledge of the staff and all my questions were answered in a timely manner. Review Source SS Scott S. Chief Financial Officer Used the software for: Less than 1 year ### "New Asure customer" December 16, 2024 4.0 Overall, the experience has been positive and the implementation of Asure was solid. Pros The platform is user friendly and fairly easy to navigate. Cons Sometimes communicating with support can have some challenges Switched from [Auris](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) Lots of customer support issues with Heartland Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reasons for choosing Asure Not overly complicated and cost was much more reasonable Review Source Account Manager Used the software for: 3-5 years ### "Caring People" December 12, 2024 4.0 We have had to overcome a few bumps in the road with them and we are still at a point we are trying to get to the next level, there was a change in who was helping us again so we somewhat had to start over. But I am remaining confident that we will get there as they promised. Pros We have been with them since it was Payroll Maxx. The people that work there are always very nice and willing to work with you. They seem to genuinely care about your company not just a name in the system. Cons The change of our contacts that do our payroll. We have had a new person most every year. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reasons for choosing Asure We were with Payroll Maxx before it was Assure Review Source DS Diane S. Office Manager Used the software for: 1-3 years ### "Overall Wonderful" December 12, 2024 5.0 I has turned out to be great! I am very pleased with my new customer rep. Wasn't happy when the old one retired and no one told me and I was hanging out there without one. Pros Once I got the hang of the program it is pretty easy to use. I also have a good representative that responds back in a timely manner. Cons Training doesn't teach you enough when starting because it isn't user friendly and there is no manual. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost and everyone I spoke with was super nice and helpful Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reasons for choosing Asure They were local and cost was good and those things were important Review Source Director of Finance Used the software for: Less than 1 year ### "Not happy at all" December 16, 2024 2.0 Asure is a cumbersome tool for payroll processing. Pros The fact that we didn't need to do data migration when transitioning to the online version. Cons This is not user friendly at all. It is not intuitive at all. Alternatives considered [isolved](https://www.capterra.com/p/164417/iSolved/) Reasons for choosing Asure Because data migration would not be a problem, and because Asure was willing to be more competitive with their pricing. Review Source DG Doreen G. Director of Finance - HR Administration Used the software for: Less than 1 year ### "Excellency in Payroll Services with Quality Individualized Care" December 13, 2024 5.0 Quality service, on time and accurate payroll bi-monthly and quick professional response we received whenever we have questions or need resolution. Pros We've been with ASURE for eight months and as the Administrator I am very pleased with the customer care NCADD receives from the ASURE Team. Cons Our agency has not yet established any cons, only pros. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Lack of customer care and communication received by former company Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reasons for choosing Asure Professionalism and excellent customer care we received from day one of meeting with their team. Review Source Office Manager Used the software for: Less than 1 year ### "Great Work" December 13, 2024 5.0 they have great customer service, whenever I contacted them they responded immediately. Pros We only use the for our HSA account. Can't say anything about the payroll and tax management department. They respond quickly to any questions or issues we do have. Cons we do not use them for payroll and tax management services so this is not applicable to us. Switched from they got out of the HRA business and we needed a new company Review Source cM colton M. lock room and receiving Used the software for: 3-5 years ### "amazing product" December 19, 2024 5.0 my overall experience has been great i have zero complaints and would recommend Pros everything i need in 1 place and very user friendly Cons i did not have any cons that i could think of Review Source Mouse Wrangler Used the software for: 3-5 years ### "Hire them!" January 10, 2025 5.0 Same as above- they are all friendly, knowledgeable, and helpful. Pros Very friendly and helpful and have taken care of every issue whenever I've had questions or needed help. Cons The only reason I'm not likely to recommend is that I never talk with anyone that might use the service. Review Source Treasurer Used the software for: 3-5 years ### "BeartownSkiArea" December 27, 2024 5.0 Provide the service that is needed for our employees Pros Accurate and efficient service for our organization Cons I have no complaints at present - they have met all of our requirements Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.