# Asure Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Asure the right Payroll solution for you? Explore 284 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159581/Payroll-Tax-Management/reviews --- Asure 4.2 (284) [View alternatives](https://www.capterra.com/p/159581/Payroll-Tax-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Asure Ease of use 4.0 Customer Service 4.0 ## Pros and Cons in Reviews Intuitive and accessible interface 78% positive reviews out of 76 Most users report ease of use, highlighting straightforward navigation, simple setup, and minimal training requirements. Frequent technical issues and delays 76% negative reviews out of 38 Most reviewers indicate bugs and issues cause persistent errors, slow resolutions, and communication challenges with support. Gordon H. President, Owner, 11 - 50 employees. "Took way to long4+ months to work out all the issues, then there was recurring issues that also took awhile to figure out. " Comprehensive employee management tools 81% positive reviews out of 27 Most reviewers describe employee management as streamlined, enabling easy time tracking, document storage, and leave requests. Shaunna H. Accounting, HR, 11 - 50 employees. "I also like that we are able to save employee files electronically, track leave requests easier and have important documents for the employees all in one place for them to use." ## Showing most helpful reviews Showing 1-25 of 284 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use kim Z. Owner Hospitality Used the software for: 6-12 months ### "I’m very happy with our switch to Assure!" July 22, 2024 5.0 Very responsive. Easy to work with. Have offered many more services that we did not have available from our last payroll company. Pros The customer service has been excellent. They are very responsive and they made the transition from our previous company so easy. Highly Reccomend! Cons No complaints thus far. There are always a few things to work out when you switch service providers, but they have been extremely responsive and accommodating. Reason for choosing Asure Highly recommended! Review Source EH Elisabeth H. Treasurer Bookkeeper Non-Profit Organization Management Used the software for: 2+ years ### "Honest review of company and products" December 6, 2024 4.0 In the beginning, my first couple years I was very happy with US Payroll. Then that company was bought out. Experience not so great, see above. Pros Originally with our 1st contract the pricing was stable and steady. We have 2 payroll employees getting paid once a month. Every year or so they raise my rate without warning. I then have to call and have them research the increase. They then do reduce it a bit. I feel that the year end pricing is quite high, once again, for 2 employees (24 checks per year). I called yesterday regarding this, was told management will be told and I would get a call back. Have not yet received a return call Cons Have not had a constant representative, seems that my original rep is out a lot. Have difficulty getting to my quarterly reports, have had to call several times to get my information. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) USA Payroll had a Corporate buyout, had no choice really. At the time it was very reasonable. Review Source VR Verified Reviewer Implementation Financial Services Used the software for: 1-2 years ### "Basic, small business platform. " January 16, 2026 2.0 We did not stay with asure for every long and changed over to a system that can handle multi-state and more advanced payrolls. Pros It is easy to use for a small business, but was very much out of compliance with multi-state taxation. Cons The system was a small business platform with no real single database for what we were looking for. The tax engine was not compliant. Reporting was minimal. In comparison to other systems, the pricing should have been much less to be competitive. Review Source PD Prescillia D. Consultant Financial Services Used the software for: 6-12 months ### "Useful foundation, but improvement needed" April 26, 2026 3.0 Pros The product still has value because it addresses centralizing payroll, time attendance, benefits and compliance reminders for workforce administration, and features such as time attendance can genuinely help if the internal process is simple, stable and well defined from the beginning. Cons The improvement areas are significant: administrative interface, requires accurate setup, and less attractive if payroll needs are simple. In a demanding professional environment, these points can create friction when users expect strong controls, analytics, scalability and clean auditability. Review Source JC Jennifer C. Optometrist Owner Medical Practice Used the software for: 6-12 months ### "Positive feedback" December 16, 2024 5.0 Its been quick, easy, convenient, which is what i want in a payroll and tax company. They even helped me look into cal savers information as a new business that I was unaware of. Pros They are always available to answer phone calls and your questions and are very quick to make changes if they are needed. Cons Nothing really, i havent personally had any issues with them at all Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing Asure Because of customer service, great reviews from other colleagues, ease of use Review Source BU Becca U. Staff Accountant Consumer Goods Used the software for: 1-2 years ### "Good System" December 11, 2024 4.0 Pros Quick responses, system is user friendly and secure. Cons When the system times out in the middle of working on something. Alternatives considered [ADA](https://www.capterra.com/p/171872/Ada/) Reason for choosing Asure We already had a relationship with Paydata who was bought out by Asure. Review Source MS Michelle S. Account Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Caring People" December 6, 2024 4.0 We have had to overcome a few bumps in the road with them and we are still at a point we are trying to get to the next level, there was a change in who was helping us again so we somewhat had to start over. But I am remaining confident that we will get there as they promised. Pros We have been with them since it was Payroll Maxx. The people that work there are always very nice and willing to work with you. They seem to genuinely care about your company not just a name in the system. Cons The change of our contacts that do our payroll. We have had a new person most every year. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Asure We were with Payroll Maxx before it was Assure Review Source DS Diane S. Office Manager Consumer Services Used the software for: 1-2 years ### "Overall Wonderful" December 6, 2024 5.0 I has turned out to be great! I am very pleased with my new customer rep. Wasn't happy when the old one retired and no one told me and I was hanging out there without one. Pros Once I got the hang of the program it is pretty easy to use. I also have a good representative that responds back in a timely manner. Cons Training doesn't teach you enough when starting because it isn't user friendly and there is no manual. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Asure They were local and cost was good and those things were important Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost and everyone I spoke with was super nice and helpful Review Source LB Louis B. Majority Partner Insurance Used the software for: 2+ years ### "Payroll Service for My Small Business" December 11, 2024 5.0 Assure is a service that works well for my small business. Their flexibility has worked well for us and provides a cost effective way of handling all legal aspects of our payroll processing. Pros They provide a user friendly interface with excellent training. Follow up support is available as needed. Friendly and professional personnel. Cons None at this time. They have modified their system over the time we have used them and made it better each time. Alternatives considered [PayFocus](https://www.capterra.com/p/136779/PayFocus/) Reason for choosing Asure Liked their support and cost structure better Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) ADP was not user friendly and did not effectively support my small business Review Source CW Charles W. Finance Director Non-Profit Organization Management Used the software for: 1-2 years ### "Finance Director" December 6, 2024 5.0 Totally Great in all areas of explaining, assisting and provide any information that is requested or need. Pros They are local and ALWAYS answer the phone and willingness to assist about any question/issues that we may have. Cons I do NOT have anything bad or least to say about them. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Local in the Toledo area, we can call at any time to get answers. Review Source KC Kimberlee C. Supervisor Hospital & Health Care Used the software for: 6-12 months ### "Please don't use this" November 17, 2025 3.0 Poor experience. I do not recommend using this software. It is impossible to reach someone for any type of help. Pros There was nothing really good about this program. It was not user friendly. Our accountants dealt with it. Cons The interface was not user-friendly. My staff got so angry at it that they would come to the office for us to explain how to use it. Review Source cM colton M. lock room and receiving Building Materials Used the software for: 2+ years ### "amazing product" December 16, 2024 5.0 my overall experience has been great i have zero complaints and would recommend Pros everything i need in 1 place and very user friendly Cons i did not have any cons that i could think of Review Source KM Katherin M. COO Retail Used the software for: 2+ years ### "Robust but a little clunck" December 6, 2024 4.0 Pros The website is fairly easy to use and the customer service is responsive. The integration with other assure products is good. Cons The reporting is not great and it's surprising how much of it is manually done. Everything works fine, but we're still having to manually send reports etc. Review Source JP Judy P. Owner Administrative Director Child Day Care Services Used the software for: 1-2 years ### "Asure Review" December 7, 2024 5.0 Excellent support and outstanding responses to any concerns or issues. Pros I have no reservations about my satisfaction and appreciation fore Asure Support and service to my company. Cons I have absolutely no issues or concerns with Asure supports and services in meeting the requirements of payroll and tax services. Review Source WM Wendy M. CONTROLLER Management Consulting Used the software for: 2+ years ### "REVIEW OF ASURE" December 11, 2024 5.0 EVERYONE IS HELPFUL AND PATIENT IN EXPLAINING THINGS. Pros I AM ABLE TO SPEAK WITH A PERSON WHEN I HAVE AN ISSUE AND THEY ARE HELPFUL. Cons I DO NOT REALLY HAVE ANY CONS AT THIS TIME Review Source KR Kudd R. Mouse Wrangler Construction Used the software for: 2+ years ### "Hire them!" January 9, 2025 5.0 Same as above- they are all friendly, knowledgeable, and helpful. Pros Very friendly and helpful and have taken care of every issue whenever I've had questions or needed help. Cons The only reason I'm not likely to recommend is that I never talk with anyone that might use the service. Review Source NP Nancy P. OFFICE MANAGER Medical Practice Used the software for: 2+ years ### "Assure review" December 13, 2024 5.0 Very good - the staff is wonderful and payroll is processed fast. Pros Very easy submission. Our rep Page always responds immediately with any concerns. Corey checks in and is available for any issues. Cons Really nothing comes to mind. We are a small office and used to do the payroll in house. Was always easy to update things as needed but having Assure to do it is wonderful. Tax answers may come a little slower than regular payroll but overall all ok. Review Source MG Melissa G. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Grateful for a an easy experience with Asure" December 16, 2024 5.0 I've never had any issues with Asure. Submitting payroll is a breeze and communication about workshops/webinars have been helpful. Pros I appreciate the fact that submitting payroll is very easy. I'm also happy that setting up new employees is all online. Cons I do feel that when I am looking for something that was sent to me - reports, etc. - I'm not provided that much help and instead immediately am told that it will be an extra charge for duplicate reports to be sent to you. That is one way that I feel like I am a number and not a client that Asure wants to help. Review Source LA Lisa A. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Honest Feedback for my situation" December 11, 2024 3.0 None since I don't know Tax Management and I think I will like the WHOLE payroll system. Pros I love my rep \[sensitive content hidden\]. I think the Payroll system will be good. Cons No being informed when I was taken over by Asure of the benefits I already had then being sold an upgrade of which I did not need because I already had what I was asking for. Now that I have been introduced to what I have had for over a year or more I think I will really like it. Tax Management? What is this? Again this brings up something that I must have and have no idea I do. Any chance I can learn this too. Review Source EB Elesha B. HR Machinery Used the software for: 2+ years ### "Asure review" December 16, 2024 4.0 Experience with Asure is good, and so is our customer contact, \[sensitive content hidden\] Pros We love our Payroll Specialist/ Customer Contact, \[sensitive content hidden\] Cons Benefit rates do not always feed properly to the payroll checks. Review Source mjP mary jane P. Accountant Oil & Energy Used the software for: 2+ years ### "good sat times ... poor at times... " December 6, 2024 3.0 i would request speaking with your report preparers to clear up login problems and they would not respond.... i fixed thing over and over.. Pros if it works.. great.. but the time and money paid to the states on our part is not good.. Cons the fines and penalities from our state payroll tax returns not being filed on time.. we lost our lower rates from state because this was happening.. your training was very weak. Review Source kC kelsey C. Office assistant Facilities Services Used the software for: 6-12 months ### "Asure payroll" January 7, 2025 3.0 Pros It is user friendly for the most part and simple Cons I am not sure if I liked the layout very much but otherwise fine. Review Source SS Sharry S. Chimney Sweep Construction Used the software for: 2+ years ### "Asure Payroll" December 11, 2024 5.0 Absolutely satisfied with the company! Pros Our payroll processing and \[sensitive content hidden\]! She is awesome! Cons Sometimes when I need to change payroll dates because of Holidays sometimes tends to be an issue. Review Source RM Richard M. Owner Automotive Used the software for: 2+ years ### "need our problem resolved" December 12, 2024 3.0 Pros that they do our payroll and the taxes.. Cons i can not get a problem resolved that has been going on since 06/2024 We really need this resolved Review Source TM Tracy M. Office Manager Real Estate Used the software for: 1-2 years ### "Asure Payroll" December 11, 2024 4.0 Overall, I enjoy using Asure. However, there needs to be more accountability for errors. Pros Asure is easy to use and has a fast turn around time. Cons When mistakes are made it is hard to get a resolution. 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