# Asure Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Asure the right Payroll solution for you? Explore 284 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159581/Payroll-Tax-Management/reviews --- Asure 4.2 (284) [View alternatives](https://www.capterra.com/p/159581/Payroll-Tax-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Reviews of Asure Ease of use 4.0 Customer Service 4.0 ## Pros and Cons in Reviews Simple and intuitive operation 77% positive reviews out of 75 Most reviewers describe ease of use as a key benefit, highlighting the platform’s straightforward navigation and minimal learning curve. Frequent unresolved technical problems 76% negative reviews out of 38 Most users comment bugs and issues cause ongoing frustration, slow resolutions, and communication difficulties with support. Gordon H President, Owner, 11 - 50 employees. "Took way to long4+ months to work out all the issues, then there was recurring issues that also took awhile to figure out. " Comprehensive employee management tools 81% positive reviews out of 27 Most users report employee management streamlines leave tracking, document storage, payroll, and employee self-service tasks. Shaunna H Accounting, HR, 11 - 50 employees. "I also like that we are able to save employee files electronically, track leave requests easier and have important documents for the employees all in one place for them to use." ## Showing most helpful reviews Showing 1-25 of 284 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use kim Z. Owner Hospitality Used the software for: 6-12 months ### "I’m very happy with our switch to Assure!" July 22, 2024 5.0 Very responsive. Easy to work with. Have offered many more services that we did not have available from our last payroll company. Pros The customer service has been excellent. They are very responsive and they made the transition from our previous company so easy. Highly Reccomend! Cons No complaints thus far. There are always a few things to work out when you switch service providers, but they have been extremely responsive and accommodating. Reason for choosing Asure Highly recommended! Review Source JC Jennifer C. Optometrist Owner Medical Practice Used the software for: 6-12 months ### "Positive feedback" December 16, 2024 5.0 Its been quick, easy, convenient, which is what i want in a payroll and tax company. They even helped me look into cal savers information as a new business that I was unaware of. Pros They are always available to answer phone calls and your questions and are very quick to make changes if they are needed. Cons Nothing really, i havent personally had any issues with them at all Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing Asure Because of customer service, great reviews from other colleagues, ease of use Review Source VR Verified Reviewer Implementation Financial Services Used the software for: 1-2 years ### "Basic, small business platform. " January 16, 2026 2.0 We did not stay with asure for every long and changed over to a system that can handle multi-state and more advanced payrolls. Pros It is easy to use for a small business, but was very much out of compliance with multi-state taxation. Cons The system was a small business platform with no real single database for what we were looking for. The tax engine was not compliant. Reporting was minimal. In comparison to other systems, the pricing should have been much less to be competitive. Review Source JM Jenna M. IOC Fine Art Used the software for: 6-12 months ### "Beware of Bad Service " February 12, 2026 1.0 I would not recommend this company. In our experience, everytime we called in the person that could help was "in a meeting" and "would call us back in 15 min" just to never get that call. Even if you do not have issues just to submit payroll it's overly complicated system is not worth it. I would recommend other services which are cheaper and more user friendly. Pros There was nothing while working with this company that I would cinsider a pro. Basic payroll functions were overly complicated and there was no one who you could speak with that could help with issues directly. Cons After switching to Asure I had to reach out mutiple times to get questions answered and finally was able to get someone to walk me through how to submit payroll. It was an overly complicated process and almost no support. At the end of the year I was informed by the state they had not filed any of our withholdings for the entire year. It took 3 months to get someone to actually address this and get it corrected. We still have ourtstadning penalties and intrest from late filings that they have not resolved. Review Source CF Corey F. Operations Manager Construction Used the software for: I used a free trial ### "Bo's Assure Review" May 19, 2025 5.0 Overall, I would use it for my businesses. My days are very busy and require the utmost attention in many ways. Using this tool is like have 2 more employees that work for me! Pros I liked its easy comprehension and practical usage. I have several businesses and it is crucial that certain aspects are made easier. This definitely aids in that. Cons It took me a few times to navigate, but is to be expected. Doing taxes, bookkeeping and payroll isnt always the most pleasurable tasks, but they have to be done. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Asure It was more easier to use in certain aspects. Review Source EH Elisabeth H. Treasurer Bookkeeper Non-Profit Organization Management Used the software for: 2+ years ### "Honest review of company and products" December 6, 2024 4.0 In the beginning, my first couple years I was very happy with US Payroll. Then that company was bought out. Experience not so great, see above. Pros Originally with our 1st contract the pricing was stable and steady. We have 2 payroll employees getting paid once a month. Every year or so they raise my rate without warning. I then have to call and have them research the increase. They then do reduce it a bit. I feel that the year end pricing is quite high, once again, for 2 employees (24 checks per year). I called yesterday regarding this, was told management will be told and I would get a call back. Have not yet received a return call Cons Have not had a constant representative, seems that my original rep is out a lot. Have difficulty getting to my quarterly reports, have had to call several times to get my information. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) USA Payroll had a Corporate buyout, had no choice really. At the time it was very reasonable. Review Source BU Becca U. Staff Accountant Consumer Goods Used the software for: 1-2 years ### "Good System" December 11, 2024 4.0 Pros Quick responses, system is user friendly and secure. Cons When the system times out in the middle of working on something. Alternatives considered [ADA](https://www.capterra.com/p/171872/Ada/) Reason for choosing Asure We already had a relationship with Paydata who was bought out by Asure. Review Source CW Cheyenne W. Sales manager Furniture Used the software for: 6-12 months ### "Amazing product " December 31, 2024 5.0 Easy to use for owners and managers and for the employee Pros That you can see the sick days and the app is easy to use Cons When you need to write a note in the app.You cannot see it easily on the manager side Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) To see if this product was better and easier to use Review Source MS Michelle S. Account Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Caring People" December 6, 2024 4.0 We have had to overcome a few bumps in the road with them and we are still at a point we are trying to get to the next level, there was a change in who was helping us again so we somewhat had to start over. But I am remaining confident that we will get there as they promised. Pros We have been with them since it was Payroll Maxx. The people that work there are always very nice and willing to work with you. They seem to genuinely care about your company not just a name in the system. Cons The change of our contacts that do our payroll. We have had a new person most every year. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Asure We were with Payroll Maxx before it was Assure Review Source DS Diane S. Office Manager Consumer Services Used the software for: 1-2 years ### "Overall Wonderful" December 6, 2024 5.0 I has turned out to be great! I am very pleased with my new customer rep. Wasn't happy when the old one retired and no one told me and I was hanging out there without one. Pros Once I got the hang of the program it is pretty easy to use. I also have a good representative that responds back in a timely manner. Cons Training doesn't teach you enough when starting because it isn't user friendly and there is no manual. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Asure They were local and cost was good and those things were important Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost and everyone I spoke with was super nice and helpful Review Source kS kim S. Office Manager Legal Services Used the software for: Less than 6 months ### "Great Work" December 6, 2024 5.0 they have great customer service, whenever I contacted them they responded immediately. Pros We only use the for our HSA account. Can't say anything about the payroll and tax management department. They respond quickly to any questions or issues we do have. Cons we do not use them for payroll and tax management services so this is not applicable to us. Review Source KH Kirsten H. Director of Finance and HR Government Administration Used the software for: Less than 6 months ### "Happy Customer" December 11, 2024 5.0 So far so good! Definitely better than what we were doing before. Pros Tracking employee time is much more precise and very convenient for managers to track. Cons Inability of employees to send in corrections themselves for approval Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Asure Already using Asure for HR so the switchover was minimal Review Source AM Aimee M. Office Manager Construction Used the software for: 2+ years ### "Good Review" January 7, 2025 5.0 Overall very good experience, our payroll specialist \[sensitive content hidden\]and our account manager \[sensitive content hidden\] are great people to have on our team. Pros User friendly and great customerservice. Cons Some things are hard to understand without a little guidance. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) They were not a good match for our company. Review Source NF Nancy F. Office person Religious Institutions Used the software for: 2+ years ### "Hard to get a response the same day" December 18, 2024 4.0 Mostly positive. When I had to keep explaining what I needed info on it was hard not to get a response that same morning. Not necessarily Asure's problem just that I only work a few hours a week. Pros They will send quarterly reports to my home email as well as church email. Cons Someone different every time I call with a question. I only work 1 day a week in the morning here at church so they do not necessary get back to me that morning. Review Source kC karl C. owner Retail Used the software for: 2+ years ### "Happy customer " January 28, 2025 5.0 it has been easy breezy it’s nice to have knowledgeable folks filing for me i tried first year and it wasn’t fun for me . Pros that help is a email or phone call away. it just make worrying about my business easier not knowing whether i file everything correctly. Cons nothing i can think of at the moment it been care free for the most part. guess one thing would be portal i have problems logging into. Review Source WM Wendy M. CONTROLLER Management Consulting Used the software for: 2+ years ### "REVIEW OF ASURE" December 11, 2024 5.0 EVERYONE IS HELPFUL AND PATIENT IN EXPLAINING THINGS. Pros I AM ABLE TO SPEAK WITH A PERSON WHEN I HAVE AN ISSUE AND THEY ARE HELPFUL. Cons I DO NOT REALLY HAVE ANY CONS AT THIS TIME Review Source GM George M. Treasurer Sports Used the software for: 2+ years ### "BeartownSkiArea" December 23, 2024 5.0 Provide the service that is needed for our employees Pros Accurate and efficient service for our organization Cons I have no complaints at present - they have met all of our requirements Review Source KR Kudd R. Mouse Wrangler Construction Used the software for: 2+ years ### "Hire them!" January 9, 2025 5.0 Same as above- they are all friendly, knowledgeable, and helpful. Pros Very friendly and helpful and have taken care of every issue whenever I've had questions or needed help. Cons The only reason I'm not likely to recommend is that I never talk with anyone that might use the service. Review Source SW Sarah W. Practice Manager Veterinary Used the software for: 6-12 months ### "Good Payroll and tax management" January 7, 2025 5.0 Very kind and friendly staff. Very helpful with making things go smooth Pros How helpful everyone is and how the get back to you right away. Cons At first it is a little confusing on switching over. Review Source AO Anne O. Bookkeeper Food & Beverages Used the software for: 2+ years ### "Asure Payroll & Tax Management Gets the Job Done!" December 16, 2024 4.0 Overall, they get the job done! They help me get my job done. Pros Prompt delivery of payroll. After submitting our payroll on a Monday, it almost always gets returned to us the next day. Cons There are certain tasks I still don't know how to do. The Evolution site could be a little more user-friendly. Review Source mjP mary jane P. Accountant Oil & Energy Used the software for: 2+ years ### "good sat times ... poor at times... " December 6, 2024 3.0 i would request speaking with your report preparers to clear up login problems and they would not respond.... i fixed thing over and over.. Pros if it works.. great.. but the time and money paid to the states on our part is not good.. Cons the fines and penalities from our state payroll tax returns not being filed on time.. we lost our lower rates from state because this was happening.. your training was very weak. Review Source BF Ben F. President Real Estate Used the software for: 1-2 years ### "Very Happy" December 12, 2024 5.0 Great communication; accurate completion of tasks; responsive to our questions and changes we need to make. Cost is reasonable. Pros Staff is very kind and responsive. Payroll is done accurately and on-time. Reports are easy to access and understand. A quality operation! Cons We love everything about Asure. I do not have any complaints nor have I found any short comings with their service. Review Source SS Sharry S. Chimney Sweep Construction Used the software for: 2+ years ### "Asure Payroll" December 11, 2024 5.0 Absolutely satisfied with the company! Pros Our payroll processing and \[sensitive content hidden\]! She is awesome! Cons Sometimes when I need to change payroll dates because of Holidays sometimes tends to be an issue. Review Source JS Jessica S. Office Manager Construction Used the software for: 2+ years ### "Customer service excellence" December 6, 2024 5.0 Pros Their customer service is excellent. They respond almost immediately to emails and their phone services are great. Cons The courier service was not as it normally was one time Review Source JG John G. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "ACSGW Recommends Asure Payroll & Tax Management" December 9, 2024 5.0 Very good experience never a mistake, associates cover for each other when one is away, prompt, efficient, and friendly Pros Prompt efficient and friendly service... Cons Cost to deduct for retirement savings prohibitive for a small organization Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.