# Page 2 | Asure Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Asure the right Payroll solution for you? Explore 284 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159581/Payroll-Tax-Management/reviews --- Asure 4.2 (284) [View alternatives](https://www.capterra.com/p/159581/Payroll-Tax-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 2 - Reviews of Asure ## Showing most helpful reviews Showing 26-50 of 284 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeff L. President Accounting Used the software for: 2+ years ### "Not a good experience - don't go with Asure" March 22, 2026 2.0 After a number of years of frustration with aspects noted above, I made the move to a different provider. The exit confirmed for me that Asure was not a good fit. MUCH happier with the new provider - better reporting capabilities; less expensive; customer service is a live person each time and extremely timely. Pros The system did a good job with the basic aspects of getting deposits made when needed. When I started with Asure 5 years ago, we had a dedicated rep who did a good job with customer service. That ended about 3 years ago when that individual left. Cons User interface was way behind current standards. Customer service was a hit and miss for getting people in a timely manner. The ability to run reports out of the system was terrible. I could not run my own annual worker's comp payroll report. I had to request the report from customer service which is a huge inconvenience. I was with Asure for over 5 years. When it came time to move to a different provider (due to the issues above), I was penalized a full year's payroll fees because it was deemed that I didn't provide enough notice to them. After being a customer for 5 years and since it costs them nothing extra if I leave, this was extremely unreasonable. I reached out multiple times to management and was denied any type of concession. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Asure The customer service rep at the time was someone we had worked with prior. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Change in customer service rep and frustration with ADP support Review Source VR Verified Reviewer Administrative Leisure, Travel & Tourism Used the software for: 2+ years ### "Great program that needs internal office work!" January 29, 2026 4.0 The overall portal is rather easy to navigate and with time, you can manage to figure it out on your own (that's how easy it is). I am responsible for 3 businesses and almost 300 employees and with the reports they provide, you can pretty much find anything and everything you are looking for. I just wish they had the option of being able to create your own reports without having them do it and charging you the time it takes to create it. Pros Time tracking and attendance app. This is a very useful app for our company particularly because we have a lot of drivers that are consistently on the road and can submit their timesheets from anywhere. So, if I am missing a timesheet, I don't have to wait for them to return from their trip to get it! Cons Account management and support. I have had good and bad experience in the customer support department. There are excellent employees that are VERY informative and instructional when you are unsure of how to do something, then there is the very vague response with minimal information, and you have to try to "figure out" what they mean without asking them to elaborate several times (often times because I've never had to do it before) in turn it seems like they get annoyed with you and their responses become shorter and shorter. Customer support is HUGE when I look for a software program. This certainly could use improvement! Review Source MrElonElon U. Consultant Financial Services Used the software for: 6-12 months ### "Strong HR and payroll control that needs strong setup though" April 18, 2026 4.0 Pros What I liked most about Asure is how it centralizes core HR and payroll processes in one place. In practice, this is very similar to managing a portfolio: you have a consolidated view of employees, costs, and compliance. For example, linking time tracking directly to payroll and cost allocation reduces manual reconciliation and improves reliability, which is critical in structured environments. Cons What I liked least about Asure is that it can feel quite administrative and not always intuitive. The platform is powerful, but you need discipline and proper setup to fully leverage it. Without that, workflows can become heavy and less efficient. Review Source MM Michelle M. Owner Accounting Used the software for: 6-12 months ### "DO NOT USE. " May 9, 2025 1.0 Absolutely abysmal. I lost clients. Asure refused to take responsibilty. My clients were continuously getting IRS notices for tax deposits not made correctly. Pros Absolutely nothing. At first they were helpful and pleasant. That didn't last long. They pulled payroll from one client twice. Didn't pay taxes they withheld. Filed returns late. When we cancelled they didn't remit the funds that they held for 940s that they had collected. After several complaints, they told me that they had sent the money back to the client in "February". In April, my clients had not received anything. If I could leave negative stars, I would. Cons Hard to choose just one thing. Failed to make timely tax payments, failed to return funds when contract discontinued, failed to file returns on time. Switched from [QuickBooks Online Accountant](https://www.capterra.com/p/229996/QuickBooks-Online-Accountant/) Cost and QBO assistance was lacking. It would take hours to get anything corrected. Review Source PD Prescillia D. Consultant Financial Services Used the software for: 6-12 months ### "Useful foundation, but improvement needed" April 26, 2026 3.0 Pros The product still has value because it addresses centralizing payroll, time attendance, benefits and compliance reminders for workforce administration, and features such as time attendance can genuinely help if the internal process is simple, stable and well defined from the beginning. Cons The improvement areas are significant: administrative interface, requires accurate setup, and less attractive if payroll needs are simple. In a demanding professional environment, these points can create friction when users expect strong controls, analytics, scalability and clean auditability. Review Source KD Kim D. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Great Payroll" June 12, 2025 5.0 Besides not having an HR person, I did not have any problems with Asure. All tax reporting was accurate Pros Always willing to help answer our questions. Never had a problem with processing payroll. Reports were accurate Cons Was not able to provide us with an actual HR person. We needed an actual person we could call. Everything was mainly through email. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Asure I was under the impression I would have an HR specialist so I chose Asure based on that as well as the cost was in the range we were looking to spend Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) I needed to have access to an actual HR person Review Source KC Kimberlee C. Supervisor Hospital & Health Care Used the software for: 6-12 months ### "Please don't use this" November 17, 2025 3.0 Poor experience. I do not recommend using this software. It is impossible to reach someone for any type of help. Pros There was nothing really good about this program. It was not user friendly. Our accountants dealt with it. Cons The interface was not user-friendly. My staff got so angry at it that they would come to the office for us to explain how to use it. Review Source DL Darlene L. Office manager human resources Construction Used the software for: 2+ years ### "Clear and user friendly. " December 16, 2024 5.0 I am pleased with Asure Payroll and tax management. It offers ease and ability to use and process. It is clear and user friendly. The reps are very helpful and don't make you feel like you are asking a silly question. Would recommend to other professionals and have. Pros The software is easy to run and I can tell if my payroll has been processed and when. The reporting is also complete and can print specialized reports when wanted. Cons I seem to have to wait at times for answers. I understand that the reps are busy but when I have questions, it seems like I could delay the payroll processing deadline. Most recently I have actually been able to speak to my rep via e-mail and it was helpful. I have also received a state withholding tax error letter from the state, (2) in fact and it doesn't seem to have an answer or conclusion yet? This makes me nervous Review Source LW Lauren W. CFO. HR Construction Used the software for: 2+ years ### "Happy with Asure" December 11, 2024 4.0 Pros The ease of my weekly payroll, taxes being taken care of, and the use friendly systems they offer. Cons The change in staff and trouble knowing who to contact for certain things. There was also a change to an online portal that my employees were emailed about without me knowing about the change. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Asure Was a local company at the time but is no longer locally owned Review Source KH Kendallyn H. Human Resources, Payroll, Purchasing Consumer Services Used the software for: 2+ years ### "Satisfied & pleased" December 6, 2024 4.0 Pleased. I get What I need. If I need it quicker due commitments or make mistakes, all is taken in stride. I appreciate that. Pros We are using 7i Nucomp payroll which very confusing, but I Figured out what I was doing and you understood it was great. Easy to work with Jodi. She's very pleasant and helpful and forgiving when I make mistakes. Cons Old comment: When you closed the local office. That transfer was very frustrating but now it's fine. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Asure I only looked for something different during transition to losing our local office. It was difficult for awhile. It's okay now, and I hope our management doesn't decide to change. Review Source KJ Kenneth J. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Great system!" December 6, 2024 5.0 Overall, the experience has been very good and the staff enjoy the Time Card system too. Pros System is easy to use and rarely has any issues. Cons Sometimes there is delays in service request responses for Support. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Asure Better pricing and system structure, great demo. Review Source cM colton M. lock room and receiving Building Materials Used the software for: 2+ years ### "amazing product" December 16, 2024 5.0 my overall experience has been great i have zero complaints and would recommend Pros everything i need in 1 place and very user friendly Cons i did not have any cons that i could think of Review Source RL Rich L. Controller Logistics and Supply Chain Used the software for: 2+ years ### "Asure good payroll company" January 7, 2025 5.0 I enjoy working with those at Asure and always feel that they want to assist you when problems arrive. Pros Simplicity of the program easy to make changes as required Cons Receiving quarterly tax packages have been an issue. Should not have to contact my rep to gain access to these vital reports. Switched from [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) Price and relationship with sales representative Review Source SP Shelley P. owner Construction Used the software for: 2+ years ### "Great personal serive" January 7, 2025 5.0 Positive. No matter who takes my calls or emails, everyone is well versed in my question or at least can point me in the correct person who can answer my questions. Pros Someone always is available to take my call and answer my questions. Email replies are always prompt. Cons A bit pricey for my small business. There is also often a turn over of help so I don't always keep the same representative. Review Source KM Katherin M. COO Retail Used the software for: 2+ years ### "Robust but a little clunck" December 6, 2024 4.0 Pros The website is fairly easy to use and the customer service is responsive. The integration with other assure products is good. Cons The reporting is not great and it's surprising how much of it is manually done. Everything works fine, but we're still having to manually send reports etc. Review Source LB Luci B. Senior Executive Assistant Furniture Used the software for: 2+ years ### "Great Work Asure" December 11, 2024 5.0 It has been very positive and everyone is helpful. Elaine is my specialist and she really looks out for me. Pros They do everything! I just give them the information and Elaine makes sure it is carried out. Cons Nothing. I really have no complaints about Asure. We were with Payroll Maxx and now Asure its been 8 years. Review Source LB Louis B. Majority Partner Insurance Used the software for: 2+ years ### "Payroll Service for My Small Business" December 11, 2024 5.0 Assure is a service that works well for my small business. Their flexibility has worked well for us and provides a cost effective way of handling all legal aspects of our payroll processing. Pros They provide a user friendly interface with excellent training. Follow up support is available as needed. Friendly and professional personnel. Cons None at this time. They have modified their system over the time we have used them and made it better each time. Alternatives considered [PayFocus](https://www.capterra.com/p/136779/PayFocus/) Reason for choosing Asure Liked their support and cost structure better Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) ADP was not user friendly and did not effectively support my small business Review Source JP Judy P. Owner Administrative Director Child Day Care Services Used the software for: 1-2 years ### "Asure Review" December 7, 2024 5.0 Excellent support and outstanding responses to any concerns or issues. Pros I have no reservations about my satisfaction and appreciation fore Asure Support and service to my company. Cons I have absolutely no issues or concerns with Asure supports and services in meeting the requirements of payroll and tax services. Review Source CW Charles W. Finance Director Non-Profit Organization Management Used the software for: 1-2 years ### "Finance Director" December 6, 2024 5.0 Totally Great in all areas of explaining, assisting and provide any information that is requested or need. Pros They are local and ALWAYS answer the phone and willingness to assist about any question/issues that we may have. Cons I do NOT have anything bad or least to say about them. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Local in the Toledo area, we can call at any time to get answers. Review Source KJ Karisa J. Member Legal Services Used the software for: 2+ years ### "Good Experience with Asure" December 11, 2024 5.0 Pros Generally, I have received a lot of responsive feedback when I have questions or need assistance. Cons I do not have a lot of interaction with the person that does my payroll, and sometimes it is hard to communicate with her. Review Source NM Nicole M. Director Child Day Care Services Used the software for: 2+ years ### "Do not recommend" January 7, 2025 1.0 Pros Can't think of much. It was better before our smaller payroll company was bought out by Asure...now there are plenty of online options for easily running payroll ourselves. Cons Super challenging to work with: hard to get immediate and clear communication on things, frequent mistakes, etc. Customer service is typically not very friendly and professional. It is more expensive and time consuming to do my payroll here than using an online service. Review Source LC Liz C. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Misleading Experience" December 6, 2024 2.0 I feel as though I was bamboozled by this company. I spoke with a salesperson about my company's desire to secure a payroll company that provides in-house payroll management and support but I was tricked into purchasing what is essentially a lower quality version of OnPay with a time sheet module. I feel like Asure is not a product I would recommend when there are cheaper and better designed products available. Pros I enjoy the time sheet software that they provide although it is designed rather poorly compared to other software on the market. Cons They are too expensive and offer little benefit over another similar software like OnPay. The main benefit of Asure is supposedly the staff and the assistance they provide, but they are slow to respond to issues and tend to push the client to do most of the work for a higher monthly fee than OnPay. Switched from [OnPay](https://www.capterra.com/p/167109/OnPay/) Because I wanted a payroll company with actual staff that could manage payroll for me. This is what I was told I was getting but I was misled. Review Source SS Scott S. Chief Financial Officer Real Estate Used the software for: 6-12 months ### "New Asure customer" December 11, 2024 4.0 Overall, the experience has been positive and the implementation of Asure was solid. Pros The platform is user friendly and fairly easy to navigate. Cons Sometimes communicating with support can have some challenges Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Asure Not overly complicated and cost was much more reasonable Switched from [Auris](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) Lots of customer support issues with Heartland Review Source MP Milly P. Chief of Staff Construction Used the software for: 1-2 years ### "Chief of Staff" December 6, 2024 4.0 Overall, the Asure payroll works well for us, but I truly love having our Asure Consultant, \[sensitive content hidden\], available when she is needed. Her professionalism and knowledge have helped us immensely. Pros The payroll system is easy to manage. One thing that could improve it is giving employers easy access to change employees' bank accounts when needed. Cons One thing I don't like about Asure payroll is the sudden updates to the system without previous notifications. Switched from [PrimePay](https://www.capterra.com/p/156904/PrimePay/) Prime pay increased their service fee on us. Review Source BM Barbi M. Accountant Construction Used the software for: 1-2 years ### "Good program" December 16, 2024 4.0 I retired from the company that I was using this with so I would appreciate you removing me from your contact list. Pros This program was easy to use and the support staff was helpful when there were issues. Cons We had one problem that could never seem to be fixed. Fortunately there was a way to work around it. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) I had used PayData in the past and liked Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.