# Mailgun Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Mailgun Software - reviews, pricing plans, popular comparisons to other Transactional Email products and more. Source: https://www.capterra.com/p/159630/Mailgun --- # Mailgun Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Mailgun ## What is Mailgun? Transactional emails are emails triggered by a user's actions within an application or website. They help you maintain your customer relationship by confirming you’ve received their request or are responding to their action. Some examples of transactional emails are: - Password reset emails - Abandoned cart emails - Order confirmation emails - Welcome emails - Email receipts These are just a few of the different types of transactional emails, but the core of transactional messages is that they’re action-triggered. They rely on email automation rather than being sent by a real person in real-time. Whether or not you plan to create dozens of email campaigns or set up simple notification emails, transactional emails are just one component of your overall email program and customer experience. Try it for free! ## What is Mailgun used for? [Transactional Email](https://www.capterra.com/transactional-email-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/)[Email Verification Tools](https://www.capterra.com/email-verification-tools-software/) Overall rating Based on 197 user reviews Reviews sentiment Positive 86% Neutral 6% Negative 9% Pros & cons Reliable high-volume email delivery Developer-friendly, versatile API integration Unpredictable and costly pricing structure Starting price $15 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Mailgun alternatives [4.2 (753)](https://www.capterra.com/p/204113/SendGrid/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.3 (2,924)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.2 (453)](https://www.capterra.com/p/130105/Mailjet/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.6 (3,465)](https://www.capterra.com/p/132996/brevo/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/159630/Mailgun/alternatives/) ## FAQs about Mailgun Overview ### What problems does Mailgun solve? Mailgun solves unreliable transactional email delivery, shared-hosting SMTP failures, and the engineering overhead of building custom email infrastructure. Developers, SaaS teams, agencies, and WordPress administrators use it to send high-volume confirmations and notifications, automate app messaging through APIs, validate addresses, and diagnose bounces, spam placement, and delivery issues with detailed logs. Answer based on 152 reviews Overview ### Which roles and teams benefit most from Mailgun? Mailgun is most used by developers, software engineers, and web teams that need reliable transactional email, API integrations, and deliverability monitoring in applications and websites. Founders, CEOs, CTOs, and directors benefit from scalable email infrastructure, while support and business teams use it to send notifications, alerts, and customer communications efficiently. Answer based on 195 reviews Overview ### What company size and industries is Mailgun built for? Mailgun is built primarily for small businesses, which make up 90% of reviewers, especially in Information Technology and Services at 21%. It also serves developers, tech companies, marketers, fintech organizations, healthcare providers, and enterprise senders, with strong use in Computer Software at 18%, often for transactional email. Answer based on 197 reviews Features and Usability ### What are the key features of Mailgun? Mailgun includes core email sending through API and SMTP, plus email tracking, real-time logs, reporting/analytics, and queue management for transactional and bulk messages. Differentiating features include email verification, routing, event-triggered actions via webhooks, and domain management, with SDKs and documentation supporting setup across common development frameworks. Answer based on 135 reviews Pricing ### How much does it cost and what fees or limitations are included? Mailgun starts at $15/month for the Basic plan with 10,000 emails included, plus overages from 1.80 per 1,000. Foundation costs 35 with 50,000 emails, and Scale 90 with 100,000. A free version and free trial are available, but reviewers say pricing gets harder to predict after tier limits. Answer based on 66 reviews Integrations ### Which third-party tools and platforms does Mailgun integrate with? Mailgun integrates with 6 third-party tools mentioned by reviewers, including Zapier, Heroku, Google Sheets, Rock RMS, BulkSMS, and GPS-server. These integrations span automation, hosting, spreadsheets, church management, messaging, and tracking workflows, with Zapier and Heroku appearing most often in user comments about setup and connected processes. Answer based on 24 reviews Getting Started and Support ### What training and onboarding options does Mailgun offer? Mailgun provides documentation for teams that need written reference material during setup and ongoing use. Documentation can support self-paced learning, feature lookup, and step-by-step guidance for configuration and troubleshooting. Answer based on 3 reviews Getting Started and Support ### What customer support options does Mailgun offer, and how do users rate the experience? Mailgun offers email/help desk, FAQ/forum, a knowledge base, 24/7 live rep, and chat. Users often describe support as prompt, professional, and effective for setup or DNS issues, with some problems resolved quickly. Others report inconsistent helpfulness, slow replies, and frustration during account suspensions or urgent account-related problems. Answer based on 59 reviews ## Who uses Mailgun? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 114 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 114 reviews IT & Software Development 33% IT & Software Development 33% Administrative 17% Entrepreneurs/ Owners 14% Marketing 9% Others 27% Top industries Based on 114 reviews Computer Software 35% Information Technology and Services 29% Marketing and Advertising 19% Internet 12% Other 5% ## Pros and Cons Reliable high-volume email delivery 80% positive reviews out of 95 Most reviewers find email sending dependable, scalable, and effective for transactional and marketing communications. Himanshu V Senior software developer, 11 - 50 employees. "Mailgun is a strong choice for businesses needing reliable, scalable transactional email services." Unpredictable and costly pricing structure 53% negative reviews out of 55 Some users report pricing is higher than alternatives, with confusing tiers and costs increasing as usage grows. Developer-friendly, versatile API integration 98% positive reviews out of 43 Most reviewers describe the API as easy to implement, well-documented, and compatible with multiple programming languages. Tommy T CTO, 2 - 10 employees. "The API and SDKs are straightforward, webhooks are reliable, logs are clear, and deliverability is strong." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API 4.6 (47) 76.60% of 47 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Reporting/Analytics 4.1 (41) 65.85% of 41 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Simple Mail Transfer Protocol (SMTP) 4.7 (37) 78.38% of 37 reviewers that rated this feature as important or highly important Internet standard communication protocol to transmit electronic mails Email Monitoring 4.4 (36) 61.11% of 36 reviewers that rated this feature as important or highly important Ability to oversee and optimize the operations of a mail server List Management 4.0 (25) 56.00% of 25 reviewers that rated this feature as important or highly important Manage contacts across multiple mailing lists Event Triggered Actions 4.1 (24) 66.67% of 24 reviewers that rated this feature as important or highly important Predefined actions automatically performed on the occurance of specific events Mailgun 30 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Create and automatically send premade copy in response to customer messages Verify mass email intake Detect multiple emails originating from one source Ability to restore deleted, hidden, or lost data from an email server/system Verify legitimate email addresses on sign up forms Verify the domain of an email address Plan, execute, and analyze email marketing campaigns Create and send email blasts/campaigns Ability to oversee and optimize the operations of a mail server Track delivered, received, and opened emails Predefined actions automatically performed on the occurance of specific events Manage contacts across multiple mailing lists Personalize text messages using templates and custom fields Observe and track the demand, usage, progress or quality of a system, product, or user Adjust communications based on previous interactions or personal preferences Preview materials before finalizing projects Monitor wait time and abandonment for incoming requests that have not been routed View and track pertinent metrics to find patterns and gain insights from data Plan daily routes to optimize employee scheduling and provide directions Internet standard communication protocol to transmit electronic mails Verify single emails delivered through system Filters used to determine different types of malware threats Detect spam, BOT, or invalid email addresses Add or remove subscribers from mailing lists Removes improperly formatted email addresses Create, save, and re-purpose templates for emails, forms, etc. Control system access and/or deliverability for applications and email addresses Get Advice We can help you find the software with the features you need. Features 4.2 (192) 4.2 Based on 192 reviews ## Pricing Value for money 4.1 (166) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/159630/Mailgun/pricing/) Free $0.00 It includes: - 100 emails per day - Ticket support - RESTful email APIs - SMTP Relay - 1 custom sending domain - 1 API key - Email analytics and reporting - 1 day log retention - 1 inbound route Basic $15.00 Flat Rate,Per Month It includes: - 10,000 emails/month included - No daily email limit - Monthly email overage options - RESTful email APIs - SMTP Relay - 1 custom sending domain - 1 API key - Email analytics and reporting - 1 day log retention - 1 inbound route Foundation $35.00 Flat Rate,Per Month It includes: - Everything on Basic plus... - Full access to RESTful email APIs - Full access to SMTP relays - 1,000 custom sending domains - Email template builder and API - Tracking, analytics, and webhooks - 5 days log retention - 3 days message retention - Full access to inbound routing Scale $90.00 Flat Rate,Per Month It includes: - Everything on Foundation plus... - SAML SSO - 5,000 email validations - Dedicated IP pools - Send time optimization - Live phone & chat support - 30 days log retention - Up to 7 days message retention Value for money 4.1 (166) 4.1 Based on 166 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (156) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (156) 4.0 Based on 156 reviews ## User reviews Overall rating 4.3 Based on 197 reviews Filter by rating 5(125) 4(44) 3(11) 2(4) 1(13) Mentioned topic Sorted by most recent BW Benjamin W. Lead Engineer and General Manager Internet ### "Mailgun is still best in mass email delivery" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2026 Our experience continues to be fantastic, and we continue to recommend Mailgun to clients who need SMTP services. Pricing is still very affordable, and service beats competitors that we're recommending clients migrate to Mailgun from. Pros Mailgun was very affordable to get started (they have a free tier) and are scaling well with over 20 active clients using our account for SMTP. Cons We haven't experienced any downsides or complications that were due to Mailgun. Clients don't complain about it, so we're content. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Gmail was not a good option for bulk emails across many clients and websites. It was more costly, harder to manage, and just not designed for this purpose. Alternatives considered [Gmail](https://www.capterra.com/p/202338/Gmail/) [Yahoo Mail](https://www.capterra.com/p/266980/Yahoo-Mail/) [Brevo](https://www.capterra.com/p/132996/brevo/) [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) Reasons for choosing Mailgun Ease of use, less restrictions, and lower cost. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Alex A. Peer support specialist, drug and alcohol counselor Mental Health Care ### "Mailgun review " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 5, 2026 How to overall good experience with mailgun would highly recommend it super helpful. I would definitely refer my friends and colleagues. Pros I really enjoyed the camp email templates security on. It was super helpful very little bugs and issues very well worth the value of the cost. Cons Had a good experience if I had to pick a couple things I disliked about mail gun it would be the learning curve and email management was really confusing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KM Konstantinos M. Fullstack web developer Internet ### "An amazing service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2026 Great. Actually more than great. Spectacular. I have never used an easier to setup and higher quality service. Pros It’s ever easy to setup and good pricing. I have never ever encountered an issue. It’s as good as it gets. Cons Nothing honestly it’s great. I have never encountered anything that made me look for another alternative. Switched from [MailSend](https://www.capterra.com/p/248621/Mailsend/) I think it became to expensive, can’t remember it was way too long ago. Alternatives considered [KingMailer](https://www.capterra.com/p/162836/Kingmailer/) Reasons for choosing Mailgun I recommend this to some friends because they have crypto currency payments. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LD Letha D. Chief Product Officer Computer Software ### "Seamless integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2025 Pros Mailgun is working seamlessly with my custom portals business. The learning curve is pretty quick if you already understand DNS, Webhooks and APIs but if you don't Mailgun has plenty of instructions. Cons I don't have a dislike - it has worked perfectly. I tried a newer platform and it did not have all features as promoted. MailGun is the original best. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EL Edward L. Manager Food & Beverages ### "Email blasts in a few clicks " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 December 4, 2025 Pros Ability to send out email blasts to clients on the regular basis instead of one at a time. Lots of time saved. Cons Need your own custom domain which is understandable for the sake of potential email spam which degrades the credibility of the platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CJ Christoffer J. Developer Computer Software ### "After years of use we're still happy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2025 Pros Easy to use admin pages with lots of features, great documentation, great features, great support. The api is quick to respond, easy to use. Great! Cons Not much negative to say. Historically, the shared IPs has sometimes been blacklisted (was quite a while since last). However, when contacting the support they've quickly taken the out of rotation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KW Ketmanto W. Application Support Engineer Computer Software ### "Fantastic - Need improvement on the dashboard side + Certification required" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 12, 2025 I had a great overall experience with Mailgun, but the dashboard analytics could use some improvement. Additionally, MailGun could also offer us more insights regarding the missing emails, bounces, etc. Pros I appreciate its simplicity, reliable delivery, and strong inbox placement, which ensures excellent email results. Cons I believe the math behind the dashboard should be transparent. We noticed that some of them are not available in the documentation. I hope MailGun offers a certification program so I can become certified for this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NP Narasimha P. Security Lead Information Technology and Services ### "My experience on mailgun" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 November 12, 2025 I used it with zero experience it so good and every step is in deatiled it helped me a lot with my integration Pros Easy to manage and domain management in more secure way And started using it with zero experience and it so good Cons Nothing here bad everything is great and even rate limiting and blocking emials in the middle but free trail can be used for phishing campaigns Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HJ Henrik J. Founder, Developer, Systemadministrator Computer Software ### "Thank you for keeping it simple" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2025 Again, I have nothing but positive words to say about your business. Keep it simple going forward, as you have thus far, and you have one guaranteed customer at least. Pros It is well documented and easy to work with, which, as a developer, means quite a lot. It gives me the options, to keep my mail communication within the EU borders, which is key in my field working with EU businesses. Support has been superb thus far, those few occasions needed. Cons Yet to find any cons. It covers my needs perfectly. I am able to relay mails from self-hosted mail servers, along with using the API for my applications. Literally all I need personally, and these is covered nicely. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Couldn't keep our mails within EU borders (at that time at least). Their portal was clumsy. As I recall their API was fine and easy to work with too, but those other pointers made us do the switch. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GP Gilbert P. DevOPS Entertainment ### "Mailgun – Powerful, Flexible, but Not for the Uninitiated" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 12, 2025 Mailgun excels as an enterprise‑grade email delivery platform. If your team is comfortable with APIs and you need granular control over routing, suppression, and analytics, it delivers on performance and reliability. However, for small businesses or teams without dedicated developers, the learning curve and pricing model can feel restrictive. It’s best suited when you’re already committed to building custom email workflows rather than relying on a “set‑and‑forget” solution. Pros Robust API & Documentation: The RESTful endpoints are well‑structured and the SDKs (Python, Ruby, Node.js, etc.) make integration painless once you’ve read the docs. Advanced Email Analytics: Real‑time dashboards for delivery, bounce, spam complaints, and click rates give a clear picture of campaign health. Flexible Domain & Account Management: You can add multiple sending domains, set up sub‑domains for separate projects, and manage DNS records through the UI or API effortlessly.à Strong Security Controls: Two‑factor authentication, IP whitelisting, and granular role‑based access keep your credentials safe. Cons Steep Learning Curve: The sheer breadth of options (dedicated IPs, suppression lists, custom routing) can overwhelm newcomers; the UI feels more like a developer console than a user‑friendly dashboard. Pricing Complexity: While free tier is generous for low volume, the cost structure (per‑sent + per‑recipient, dedicated IP fees, and extra features) quickly adds up, making it hard to predict expenses without careful budgeting. Limited Built‑in Email Templates: Unlike some competitors, Mailgun doesn’t offer a visual template editor; you need to craft HTML yourself or use third‑party tools. Switched from [Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/) I moved from Amazon SES to Mailgun primarily because of the need for more advanced routing, analytics, and developer‑friendly tooling that our growing product demanded. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/159630/Mailgun/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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